Ascott Huai Hai Road Shanghai - Shanghai

I have heard a lot of good things about Ascott but our first stay with its property in Shanghai was a disappointing one. We checked in at 2.50pm and the room was not ready until 3.30pm. No compensation or apology. Our room was linger with cigarette smell - probably from the previous client. On the up sides, the location is excellent, with abundance […] of shops and restaurants around and a metro station across the street. The room service ladies were nicest staff in the property, in contrast night-shift front desk staff was very unfriendly, they didn't welcome questions and reacted hostile with no smile to your queries. I would rate our stay way below our expectation, considering the standard of Ascott everybody had talked about. Read more

Genuine Hotels.com guest review

comfy and roomy suite, with full kitchen supply... plenty of storage place... fantastic neighborhood!

Genuine Hotels.com guest review

PERECT!!!!!!!!!!!!!!! JUST PERFECT!!!!!!!!!!!!

Genuine Hotels.com guest review

Location is great. One bedroom apartment gives you more room than typical small Shanghai hotel room.

Genuine Hotels.com guest review

Great hotel with good proximity to Xintiandi, the Bund, Remning Rd, etc.

Genuine Expedia guest review

The studio-premier room looks smaller than a delux room at other hotels in the area. But it comes with a kitchenette that's adequate with a decent washer/dryer combo (better than the Whirlpools in some places). I'm afraid I cannot say the same about the gym, which is a bit sparse with only one elliptical. No stairmaster. During my recent three-day […] stay, twice the elliptical was hogged by someone for over 30 minutes, which essentially deprived anyone else the opportunity. Considering the type of travelers staying, wouldn't it be nice to get a second elliptical or warn people off hogging the machine? And it'd be nice to have daily paper delivered. Overall, a good stay but nothing to write home about. Read more

Genuine Hotels.com guest review

Excellent location.

Genuine Expedia guest review

In my most recent visit to Shanghai, and to this hotel (I've stayed here three times in 13 months), my traveling colleague--on her first trip to China--exclaimed, "I could live here!" And that's the reason for getting a room at the Ascott. The room suites are ideal; comfortable, modern but not antiseptic. The location is ideal; there's a park across […] the street, great shopping; American chain eateries--including the famous coffee establishment--within blocks; plus a larger array of higher end local and international dining options. It's a short cab ride to the Bund and the famous Shanghai traditional market (though the enterprising walker can get to either place). The bar and restaurant are good (if pricey); the breakfast buffet is the one disappointment, but when the weather's good you can sit out on the 6th floor roof terrace and it really doesn't matter whether the food selection is ideal. But the real value for a western traveler is comfort that gives the feel of home. Front desk staff is solid providing good service, but it's not the same as a traditional hotel (e.g., no concierge). English can be sketchy in individual cases. Read more

Genuine Expedia guest review

Fantastic location and friedly efficient staff....will go back.

Genuine Expedia guest review

Enjoyed our stay here, we liked the hotel's close proximity to Xintiandi, Huaihai Rd shopping area & Metro station. Definitely will stay here again.

Genuine Expedia guest review

clean, modern, safe. Good location. Nice sport center, pool. The breakfast is a bit on the low side. Room are large and well maintained.

Genuine Expedia guest review

excellent location and amenity. great for family trip.

Genuine Hotels.com guest review

During the entire stay they claimed to "send an Engineer" to fix the air con. The problem is that the whole system was off. All you get is just the fan. The Hotel would be great if they had functioning Air Con The room temp was stuck at 76F to 78F which is too high for a comfortable stay and the windows don't open. I've stayed here for over a week and […] still the same story. It's very typical of Chinese owned Hotels to turn off the A/C to save $.... Read more

Genuine Hotels.com guest review

Very comfortable. Hotel was under rennovation but still very nice. Laundry/Kitchen in the room very convenient.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Check in process was awful. At first hotel staff seems to think I have a wrong receipt (showing we booked a one-bedroom, not a studio). After they finally agreed it's their mistake, they want us to accept the studio anyway since they were sold out. When we refused, they suddenly found an avialble one-bedroom. When we walked in this one-bedroom, we […] were quite shocked to find the condition of the room, wall, carpet, kitchen counter etc. We do not believe this can be a newly restored service apartment. Took some pictures... The room really doesn't look clean. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

My family n I love the location of the Ascott; it is very near to People Sq n xitiandi. The friendly staff were able to provide us with all the help that we needed to get around the beautiful city.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I booked at 59 sq m studio executive. However, the room size is not more than 40 sq m. There is no separate long bath and shower. The toilet is small to the extend there is hardly any space to move around.

Genuine Hotels.com guest review

great location and friendly staff good facilties , all very comfortable

Genuine Expedia guest review

Stayed 4 nights at the Ascott, very comfortable, clean, good breakfast. Has all useful facilities including washing machine and full size fridge. Good restaurants and clasy shops nearby.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Ascott Huai Hai is located next to Hong Kong Plaza and right in the heart of Huai Hai Zhong road. The moment you step out of Ascott, you will see a number of branded shops such as Cartier, LV, Apple store and many others. Xin Tian Di is just 5 mins walk from the hotel. The room makes you feel at home with all the necessities of a common modern home […] such as ipod docker, washing machine, large LCD tv and even hi fi. You can also connect to free wi-fi within your room. The only con side is the breakfast, not very appetizing and not many choice and the breakfast area definitely need some improvement. Overall, Ascott is still a great place to stay and the staff are really friendly. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The serviced apartment has everything you would need. A clean and well-maintained room, a large wardrobe, a comfortable bed, a huge TV, kitchen facilities (complete with a range of utensils), a washing machine/dryer, free wi-fi. What's not to like? Also, it is close to two subway stations. Huang Pi Nan station is just 3 minutes away. It takes about […] 10 minutes to walk to the other station, Xin tian Di. But the walk there is rather pleasant because it is some distance away from the hustle-bustle of the main streets. This is the perfect oasis to return to after a hard day at work or a stressful day jostling with the Shanghai crowds. Read more

Genuine Hotels.com guest review

The hotel is very well located in the upmarket shopping area of Shanghai. There is also a 7-eleven store, Subway and KFC restaurants in the basement. The metro is diagonally opposite and trips to Nanjing St, the Bund and Pudong were made very easy. A block away is Xintiandi, a must visit for good food with ambience. The room was large and comfortable […] with an excellent bathroom and a great shower. The hotel staff were pleasant and helpful and allowed us an earlier check in and a slightly later check out. Allin all, my wife and I enjoyed our stay and would certainly recommend the hotel to anyone. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel is in very good condition, and no complaint at all. Clean, quiet and safe. The hotel is located in the smart part of the city, and close to major attractions by short taxi ride. Convenient for both tourists and business travelers. The rooms are clean and comfortable, sheets look new and bed is not hard or too soft. Highly recommended. Staff […] are very helpful with all requests. Read more

Genuine Hotels.com guest review

The good thing I like in Ascott hotel is that it has a very nice small but very clean kitchen and we were able to cook our own food. Reception staff were very friendly. The breakfast do not have reasonable variety of food and mainly cattered for Chinese. Over all the stay was good experience

Genuine Hotels.com guest review

My wife and I had a wonderful time in Shanghai and Ascott Huaihai and it was the main attribute to our 5 nights stay. It is surrounded by shopping malls, the xintanti attraction and the many eateries. Most importantly the trasportation were easily available and the taxis service are professional and clean. The Metro is interesting and easy to take with […] English signs and directions, it connects you throughout Shanghai. As for the Ascott, the room was vast and comfortable and we got upgraded to a bigger room. The front staffs were all friendly and warmed. However, the breakfast was very normal and maybe disappointing but with heavy dinners at the nearby restaurants, a morning hot coffee will do just fine and there are more Starbucks than in New York around Ascott. Fully recommended for those staying more than 4 nights. It is a full 5 stars from us. Read more

Genuine Hotels.com guest review

Cannot say more with it's location. Subway station is a mere 3mins away. The kitchenette is a great convenience. Room is very comfortable. All these for a great rate. Can't beat that.. A very small downside is that some front counter staff has slight difficulty communicating in English.

Genuine Hotels.com guest review

We picked Ascott for our July 2011 family trip because of its location. We were not disappointed. The serviced apartment was 5 min walk to Xintiandi and 3 min to the nearest train stration. I personally think that it was a better choice that the hotels on Nanjing Road. The neighbourhood is more pleasant. The apartments were clean, tastefully decorated […] and well maintained. Towels were changed every day. Water pressure was good. Bed was huge (king size) and very comfortable. The apartments were freezing and we couldn't figure a way to change the temperature. We ended up switching off one of the air-conditioners in the sitting room. Breakfast was merely adequate but there are lots of eateries nearby and we did not choose Ascott because of the buffet breakfast anyway. Now the negatives. We had prepaid for a 2-bed apartments because there were 4 of us. We arrived at 11am and were told to come back at 3pm because the apartment was not ready. At 2.55pm we went back, queued up for 20 min because there was only one staff at reception. There was another lady but when we approached her, she asked us to queue up because the other guy was busy and then she walked straight back into the office, despite there were about 4 groups of guests waiting outside. When the hotel staff finally had time for us, we were told that the apartment was still not cleaned because the previous guests only checked out at 11am (?!?) so could we please wait at the hotel lobby. We were very upset because we did not understand why the apartment was still not prepared after 4 hours, and the staff would not even give us an estimate time of when the apartment would be ready. We asked to get the apartment key first so that we could bring our luggage up and then they could clean the rooms later, but he refused. We suspected that in fact no 2-bed apartments were available but of course the hotel staff denied it. That had pretty much ruined our plan for the first day. We were eventually offered two 1-bed p Read more

Genuine Hotels.com guest review

As a girl, traveling alone in China without able to speak Chinese is kinda uncomfortable for me. But by staying at this hotel, since it's located in the center of everything I need, especially in the very comfort safety area surrounded by great restaurants, shopping malls "Xintiandi" in such a real bit walking distance, you'll never want nothing more! […] You can also call a cab easily in front of the hotel. Facilities of the hotel are superb. Although I'm not the sport kinda person but once I saw the indoor pool with warm water, I managed to get up early every day to swim and exercise in gym! The room had always been well taken care of so clean and tidy. Only things I feel not quite impressed were breakfast and the WIFI service. You got free WIFI everywhere in the hotel but it'll be VERY slow, kinda useless for me who are quite addicted to social networks. So I just used data roaming service instead! I tried prime steak house in the hotel but just not that impressed compare with its price. Hotel concierge and reception people were all friendly but would be great if they can speak much better in English. All in all, I could say this hotel will never disappointed you :) Read more

Genuine Hotels.com guest review

I managed to get a last minute deal to stay at this hotel while my Shanghai apartment was being finished by the contractor. Upon arrival they didnt have a room available, so gave me an upgrade, which was fine, but they made it out to be a huge deal and that they were doing me some sort of favour . . . All I wanted was a decent bed, a wake-up call on […] time, and some early morning coffee as I had a flight out of Shanghai at 8am and needed to get out of the hotel by 6 to get to the airport. I was assured that they had 24 hr room service at check-in, but after dinner, when trying to arrange early morning coffee was told that no room service would start until 10am and I could make my own coffee in the business center "so early." If you have no needs other than a bed, then this hotel is fine, but the concept of service escapes this place. Even the manager felt he was unaccountable for his staff who either lied or simply misinformed me. Either way he should have 1- apologized, and 2- found a way to accommodate such a minor request. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We stayed in Ascott over the long weekend. We were upgraded to a one bedroom flat as our room was not ready due to our early arrival. The layout and the size of the room are good. But the hotel has to work very hard on cleaniless. The carpet was full of stains; furnitures were dusty; cups and saucers were dirty. The cleaning lady only made our bed and […] replaced towels in the bathroom. Overall service is excellent, location is good but the hotel needs to do a lot of work on its cleanliness. I don't think I will stay in this hotel again. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

this hotel was in perfect spot, hotel was totally clean, room was great very big!!... top dance clubs right next to hotel within a block, and Shin Tyan Di, was right there too!!!... will def. come back... plus they had fresh fuji apples every morning and breakfast was great.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Shd include concierge service

Genuine Hotels.com guest review

I never found a phone index explaining room to room etc. Certainly there was none in the L.R. where I believe it most likely to be needed. Additionally, the equipment manuel described different makes than what was supplied so it was difficult to figure out operations, especially the sound system.

Genuine Hotels.com guest review

When I see this hotel from map, i doubt this hotel is easy to reach. So when I came, Yes this hotel is nearby all the must see sight seeing. If you have limited time for shopping, you can go along Huai Hai Road for branded & East Nanjing.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Location is perfect. Hotel service is just great. The only complaint I would have is that the breakfast ain't as good. The spread & quality of the food has room for improvement.

Genuine Hotels.com guest review

Great location around xintiandi and easy access to other central part of shanghai , puxi.

Genuine Hotels.com guest review

We stayed at this hotel based on recommendation by shanghai resident. It was a great place to arrive at as it is kitty corner from the subway (we arrived by Maglev and subway) It was comfortable and was a residence so there ESA a small kitchen and washing machine! Great considering we were 2 weeks into a 3 week trip. Huai hai is lively street with good […] shopping and eateries however there are more central locations. We tried 2 other hotels while in shanghai and still found e ascot had good location for the price. The breakfast is adequate, there's an omelet station and mixed western Asian food, nothing fantastic but a good way to start the day and included in the price of the stay. Overall I would recommend it for a comfortable stay. Read more

Genuine Hotels.com guest review

Great location. Resturant in hotel which was OK for breakfast (did not do Dinner or lunch there as we wanted asian food). Fantastic resturants within metres and the metro right beside hotel. Good clean gym and pool. Felt like you escaped the bustle of outside (and Expo) when you got to your room which was spacious and clean. Good staff - very helpful […] but not all over you. Would recommend this as a base for your Shanghai stop over or holiday. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review