"Centrally located to places I visited"
My paid reservation at the Albatross was not honored. We were forced to reside at one of their sister hotels. We tried to make the best of the situation but there were many problems. The toilet did not work properly the entire stay. We had to constantly use a plunger to keep it working. Plus the seat had only one screw. No iron and board, no electrical […] plug in bath room, dim lighting, refrigerator leaked water, and no oven. We had to ask for a microwave. Read moreGenuine Hotels.com guest review
Very nice weekend, nice people, friendly, quiet surroundings, very good price.Genuine Hotels.com guest review
"Ok for a couple nights"
On the beach but rocky coastline. Hotel going through renervations. Ok stay for the price. ButGenuine Expedia guest review
"Bad hotel, horrible room"
I had to return the room key after only ten minutes of my check in, that is how horrible that room was, dingy lighting, the sliding door did not completely close, the beds were hard as a rock, the kitchenette was falling apart, no hangers in the closet and a tv from 1991, depressing place, I almost preferred to sleep in my rented car but I got another […] room by myself for the night elsewhere, never again. Thank you hotels.com for understanding and for quickly resolving successfully my refund, you are the best and its not your fault, I will keep loyal to you! Read moreGenuine Hotels.com guest review
"Not the worst but step it up."
I will say that the tv looked tiny not that I watched tv but still I felt like it made the room look cheap. We waited 20 min by the poolside bar with out getting service.Genuine Expedia guest review
"Great Patio and Pool area"
Just take your own towels. The ones in the room looked old. However, the place is clean, beautifull. Staff are nice. Price is perfect.Genuine Hotels.com guest review
"This was a disappointment for me!"
When we arrived it looked like lots of folks but we didn't realize they were all checking OUT until they were packing up. There was no working elevator and the room I initially had wouldn't lock, the patio doors were broken and i had to request toilet paper. There seemed to be only 3 people working every function of the hotel. Although the staff was […] friendly, i just think they were just trying to maintain appearances of functionality. I feel bad for the restaurant staff, because the food i did eat on the first night was tasty--they are just cooking for the wrong hotel!…The next day i woke up and showed up as invited for the "continental" breakfast and was totally disappointed with just 2 items and a drink. The power went off once back up to my room and that was it….we had to just go! Read moreGenuine Expedia guest review
"nice area but not to busy"
They need to add more variety to their food selection / more entertainment . the atmoshere is dead. The place is clean and the view beautiful. No one speaks english once you pass the front desk. No buenoGenuine Hotels.com guest review
"Poor Service. Outdated Doors"
A random hotel guest was able to open the door to our room with HIS key for a completely different room. He was very confused when he saw us sitting inside, apologized & left. We then spoke to two different hotel clerks at the front desk to have our room cards' codes changed, etc. They seemed to understand, but didn't (we are fluent in Spanish). After […] explaining three times they finally understood & told us there was nothing they could do. The door lock system was so difficult. We had to swipe our cards multiple times to try and unlock the door. There was no indication of "open" or "error"; no blinking lights or anything. The only part of the hotel I enjoyed the most was the outside bar on the beach, although the bartender didn't seem like she had much experience nor enough ingredients for a drink order. We basically stuck to almost room-temperate beer, with ice. All in all the location and beachside view were pretty nice. Very safe & quiet neighborhood. Beach was beautiful. Would stay here again ONLY as a last resort. Read moreGenuine Hotels.com guest review
"A good place to stay for a while..."
This property is very nice but it needs to have better access to the ocean beach and not just the pool.Genuine Expedia guest review
Excellent service and staff.. My only draw back was the low pressure/hot water water. I really enjoy my stay there.Genuine Expedia guest review
"I just spent one night and it was ok to sleep!"
This hotel is ok if you are looking for a bed to sleep!Genuine Expedia guest review
very friendly great place to relax.Genuine Hotels.com guest review
"Not such a great experience."
This hotel it's not bad depending on your level of patience, the rooms are good, the view it's great, and the location allows for a quiet vacation. The price is very good as well. The complaint i have it's the reception staff it's terrible. The gentleman that i had to deal with, seems to have his priorities wrong. I went to check in at 4pm and my room […] was not ready, and since i'm very familiar with the area, i told him that it was ok and that i would come back in about 3 hours.... I came back 4 hours later and my room was still not ready.... But he still proceeded to send me to the room without being ready (They needed to install a new AC in the room). When i got to the room they had boxes of all the components for the new AC in the room. I went back to explain the situation, and i had to wait about 20 minutes while he was having a personal conversation on the phone. I had to go and complain to somebody else and the manager proceeded give me a new room. Another thing, if you are handicap you might be screwed depending in what room they put you in because half the elevators they have don't work. If you are low patience, this might not be the place to stay... Pay a bit more and find another place. If you don't want to spend much money and you are willing to deal with poor customer service, then you'll be ok. I personally will never stay here again. Read moreGenuine Expedia guest review
No front desk,don't have 24 service restaurant is bad conditions the room looking eagle no phone no cable is a night mare we cancel are reservations we move to other better resort Talanquera. Albatros is not recommended to any one.Genuine Expedia guest review
"Barking dogs in a resort??? Are you kidding me?"
barking dog in a room above us. complained but did nothing. 15 minutes before hot water comes out, hardly anything comes out of shower head. paint peeling off walls. a/c hardly works. no wash cloths in bathroom. area around resort was disgusting, trash everywhere! these people have no pride in where they live. People working at resort were great, except […] for at the pool bar, very unfriendly! buy a bottle from Pedro (resort convienience store) and bring your own to the pool. Read moreGenuine Hotels.com guest review
there is a lot of dogs in the hotel barking at the cust. and sleeping in front of the room doorsGenuine Hotels.com guest review
"A nice get away"
I had a great time. I felt very comfortable. Can't wait to go back for ChristmasGenuine Expedia guest review
People/ guest should be made aware that no food could be found in the hotel. Thanks to a restaurant situated in front of the hotel not open at all times but at least for breakfast and lunch. Then there was a mini market discovered later where we were able to get some bread. Overall it was a pleasant and relaxing stay. Wifi found only in the lobby area, […] no money exchange available inn the hotel Read moreGenuine Expedia guest review
the hotel was ok..the services was so,so..the hotel no have telephone.no restaurant in the hotel,and the bathroom was no at all clean, and missing thing in the bathroom like the soap dispenser, toilet paper, some black dirt in some area in the bathtop, they need to up date some thing in the rooms. But for the price was ok..I you ask me if I want to […] stay in the hotel in the trip, I will tell you NO..I will find some place else. Read moreGenuine Expedia guest review
For the price you cannot have or pretended more than this! Unfortunately the beach is quite far from the hotel but it's breezy and you can enjoy the force of the sea from the near pool.Genuine Expedia guest review
Very traumatic experience Do you now this Hotel is garbageGenuine Expedia guest review
"really enjoyed it"
excellent place for someone who wants to just relax without being around too many tourist. 1 restaurant about 2 minutes away El Concon great place to eat. nice public beaches close by.Genuine Expedia guest review
"BEST VALUE IN DOMINICAN REPUBLIC"
This Hotel has to be the BEST VALUE IN the Dominican Republic. On the OCEAN, Clean, Super SAFE 24/7. Each room has a kitchen (trick push knob down to light stove with match (supplied) lit), there is a small mini market on site, hours are not posted, good for last minute items; super market is about a $20 round trip if you plan to cook a lot, so planning […] is a must. Many small restaurants near by walking, BEST is ConCon at the end of the road about 300 meters from hotel is the BEST by far..Reasonable, delicious, Italian fare, Chicken Codon Blue to die for, entertainment Saturday night ( bring mosquito repellent for your feet, especially if your real sensitive..they have fans, candles, etc , BUT..There is an Italian restaurant opened in the hotel but days ahours are limmited..menu looks yummy prices reasonable..On site entertainment is limmited. Hotel is 30 years old, pool looks it, water is clean though..sandy beach but have to walk off site to enter the ocean ..BIG Waves....There is no on site parking, park on the street safe safe as security watch. DOWN SIDE : Hard to find if you drive..30 km from airport excelent road..Juan Dolio exit easy to miss if you miss the one and Only Sign overhead. Right at fork. 10 km or so see sign for only Casino on road; next right see sign for Capella Bacello, next right to end, left about 600 meters along Ocean, Albatros Painted on lamp post..beds are hard, in room towels cheap, water pressure ok, tons hot water.. Caters to ITALIANS Read moreGenuine Expedia guest review
"There will be no third time"
This is the second year in a row that my wife and I have been given twin beds instead of a queen or king bed. There are a number of new places in the area and since we book 6 months to a 1 year in advance we'll never be coming back to Albatros. We could not even get enough towels for the bathroom this trip and staff never provided materials so that […] the dishes could be washed. Moreover, the rates have increased by over 50% from the same time last year, so it seems you pay more and get less. However, the bartender was awesome! Read moreGenuine Hotels.com guest review
"Depressing for a pre-paid New year wekend holiday"
Some years ago it might have been a good resort to spend holidays. Today, the facility seem almost totally abandoned. There is a FOR SALE sign in the place. Individual efficiency worn down rooms wwith balcony (36-40 square meters) are for sale at a high price ($80,000 euros) in a water front facility with a swiming pool. NO BEACH, restaurant nor parking […] for the guests. Read moreGenuine Expedia guest review
"My stay at Albotross"
The staff was awsome, but there bar closes at 11pm which forces you to go outside the hotel to have fun. The bed is hard and not very comfortable, and the paint has peeled on the pool making it look dirty, but it is cleaned daily. I would definately stay again as in my opinion it is the better hotel for the price in Juan Dolio. The Bartenders, and cleaning […] staff were great. Read moreGenuine Expedia guest review
"Albatross is OK - great staff"
No potable water, no restaurant nice staff, tho. The "beach" was non existent, and the location was dead and no taxis came unless you had them called by the hotel staff.Genuine Expedia guest review
"Where to start"
The Hotel was quite no loud music from neighboring clubs was a huge plus, the area in general is quite, exactly what i look for. The resort club as they call it is several apartements or suites with kitchenettes.every thing was in working order ,micro wave stove top with 2 burners. utinsels plates etc for 2 persons max, frying pan and a few pots. nothing […] fancy.The place in general could stand a good paint job, it had peeling paint in some areas and other areas had older water stained walls probably from past tropical storms or hurricans. there was no bad water smell or humide smell or even mold, it is kept very clean,stores and many resturants are far to walk to except for 2 one is right across the street, the other a few blocks to the east, the grounds are kept clean grass cut etc.The only thing that did bother me were the wasps in the sand, there were hundreds of them burrowing into it and just huverring over the sand itself, it may have been te time of year for this, but this is a man made beach which you cannot get to the water even though it is on the water front, you are limited to the pool, you need to drive or walk to the municipale beach which is much better.its like living in an apartment yet in a resort setting. Oh and they do not have any all inclusive Read moreGenuine Hotels.com guest review
"make sure the shower is working right"
only two problems , had booked an apartment with one seperate bedroom , upon arrival was given a standard room. The hotel owes me 40 dollars. secondly the hot water took a long time in the shower and the overhead shower did not work, just the lower spiget worked. could not take a shower at all, only a bath. other wise hotel was fine.Genuine Hotels.com guest review
"Albotros Club -- Nice hotel gone bad"
Except for the help carrying suitcases we had bad service. Had to ask for towels and coffee pot which was advertised. A/C thermostat. Did not work and when I reported that I was told, "Sometimes things do not work". We were going to stay 4 nights but stayed 1. I asked for assistance carrying bags out but got no response. I speak passable Spanish but […] still was very disappointed. Read moreGenuine Hotels.com guest review
"Coral Costa Caribe Resort, Spa & Casino"
Coral Costa Caribe Resort, Spa & Casino it was great ! Thanks for Every thing....Genuine Hotels.com guest review
It was a real nightmare. First of all no assistance with luaggage. Then no water in the room, no lighter for the stove, water all over the floor. I complained and they came and clean the fridge only then. The door handle was default and I complained but had to fix it myself at the end. The room was smelly. The sliding door nearly fall out onto the balcony. […] The bedsprad was awfull and had holes in it. breakfast was included and when we arrived at 9:10 we were directed to the pool and we only received pathetic toast bread and juice. I complained, but was ingnored. I am really dissapointed in the service and what we got for our money. I will surely not recommen this hotel at all Read moreGenuine Hotels.com guest review
Veel te harde muziek, waardoor rustig lezen onmogelijk wordty gemaakt. Jammer.Genuine Expedia guest review
"Todo muy bien. Un lugar ideal para descansar."
Mi experiencia ha sido muy buena.El personal,los trabajadores son muy amables. La habitación muy amplia ,bien equipada.Lo recomiendo a todos.Genuine Expedia guest review
"Buen servicio en general"
Todo estuvo muy bien, me gusta el hotel, su ubicación, comodos estudios, precioso paisajeGenuine Hotels.com guest review
"MEJORAMIENTO DE LA LIMPIEZA DE LA PICINA"
Note que los niños hacen caer comida a la piscina, deberái alguiien estar vigilando que no ocurra y limpiar el agua en la picina.Genuine Hotels.com guest review
Hôtel Albatros Club Nous ne vous donnerons pas notre impression, mais nous vous indiquerons des faits pour en tirer vous-même les conclusions. Arrivée ascenseur en panne 2 étages a pieds. Couloir en décrépitude. Chambre charnières d’armoire cassées, portes qui vous tombent sur la tête. Placard plein de moisissures. Plinthe de cuisine arrachée. Pas […] d’arrivée d’eau. Nous avons refusé les chambres. Devant l’hôtel baignade interdite ce n’est que des rochers. L’hôtel est située a plusieurs Km du village sans aucune commodité au bout d’une voie sans issue entourée de carcasses d’immeubles à l’abandon. Ce n’est pas un avis c’est une constatation que nous pouvons confirmer par photos. De ce fait nous demandons une compensation ! Cordialement M Chesneau M Fumagalli. Read moreGenuine Hotels.com guest review
"EXPERIENCIA EN JUAN DOLIO"
Un poco viejos los baños, con fuga de agua en la tina y regadera. Los aires tambien super viejos. Cuando llegue solo habia una persona en recepcion, tarde 15 minutos en ser atendido. El elevador no servia, los 4 pisos con maletas de ida y de venida.Genuine Expedia guest review
El hotel no cuente con estacionamiento. En la zona pueden encontrar otras opciones con el mismo rango de precio y mejores condiciones. El precio de las facilidades dentro de las instalaciones es rezonable.Genuine Hotels.com guest review
pase diez dias muy placenteros con mi esposa en albatros, todos hacen un muy buen trabajo chicos sigan asi!!! con mi esposa queremos volver al mismo hotel dentro de un ano. Muchas graciasGenuine Hotels.com guest review
Hotellet har ikke matservering, ellers et fint hotel å overnatte på. Barnevenlig og grei betjening. Hotellet ligger ca. 1 times kjøretur til Santo Domingo og ca. 35 minutter til flyplassen. Pengene flyr fort avgårde i taxi. Ca. 50 usd til flyplassen og 60 usd til Santo Domingo.Genuine Hotels.com guest review
struttura vecchia ed arredamento che cade a pezzi, non ha una spiaggia ma solo roccia impraticabile con il mare molto mosso dove è impossibile tuffarsi, la spiaggia più vicino al resort è a 500 metri ed è possibile noleggiare un lettino a 100 pesos pari a circa 2 euro per un intero giorno sulla spiaggia bianca con tantissime palme ed un mare veramente […] limpido. la piscina dell'hotel e in condizioni orribili. a questo prezzo consiglio strutture molto più moderne tipo appartamenti o camere in affitto da privati a pochi metri dal resort. Read moreGenuine Expedia guest review
"Du calme à petit budget."
Un hotel vetuste mais néanmoins tout à fait pratiquable. Clientère essentiellement italienne. Pas de plage de sable (corail). Quartier très tranquille de jour comme de nuit. Les chambres sont en fait des studios avec cuisine équipée et coin repas.Genuine Expedia guest review
LA DESCRIZIONE SCRITTA ERA DETTAGLIATA SUFFICIENTEMENTE SU COME SI PRESENTAVA IL RESORT. UNICA COSA E' CHE NON AVEVAMO CAPITO CHE IL MARE NON ERA BALNEABILE DI FRONTE AL HOTEL STESSOGenuine Expedia guest review
"one week stay at the Albatros club Resort"
05/17/14 mdrake58 Atlanta, Georgia
Pros: You have a great view of the ocean. There is a constant breeze blowing. You can hear the ocean hitting the rocks from your room. All rooms have a balcony area where you can sit outside. Nice large pool with many chairs to sit on. It is just deep enough to swim in. It does have a restaurant. All the dishes I had, from ceviche to lobster were very good and reasonably priced. It does have a mini mart. You are not far from the Catalina and Soana isles. I recommend taking one of the trips offered by the local cruise companies. The launch point is in La Romana. I did take the trip to Catalina island. I have a separate review on it. I do commend the entertainment staff, they are energetic and do shows at night Saturday and Sunday, there are also activities throughout the day on the weekends. You are supposed to get a 5 gallon of water free for the first week of your stay. It is 65 pesos per 5 gallon afterward. No smoking on the grounds, but I do see ashtray type stands around the resort. There is a ATM in the middle of the town, 5000.00 rd max at a time Cons: The restaurant only open from 12 to 3 and 7 to 10. It is cash only, no credit cards. The elevator was not working, and I doubt it has for a very long time. It likely went out during a hurricane or tropical storm surge and never recovered. From looking at how none of the rooms are used on the first floor, I feel the construction of the albatross was done before the rule of building with parking in ground level and all rooms on 2nd level and above was in force. Luckily I was on the second floor for the flight of stairs. Wifi and internet connectivity was very intermittent. Sometimes you get it and other times you do not. There is no internet café in the town of Juan Dolio, the closest I saw was Boca Chica, about 30 kilometers down the road. You can get wifi at some of the restaurants in the town. No phones in the room, thought this was kind of wierd. No breakfast at the resort. You do have a few options like the Pa Ka Re bakery and another place called the rabbit. The rabbit is tucked in a small shopping which has a beauty salon. You can find 4 types of breakfast there. The Pa Ka Re bakery has coffee and baked goods like croissants and pastries stuff with egg and sausage. Both are within walking distance, literally across the street from the public entrances to the beach area. Other notes: Finding the Albatross via a gps was challenging. After driving around the general area it seems easier to find it again. The place seems unfinished with different rooms in various stages of readiness and repairs going on during the week. I had a car so hit La Romana, Punta Cana, and Samana areas.
"Needs major renovation and administration"
03/05/14 urbanuniversal New York City, New York
While the staff at Albatros was sweet, kind and willing to help, their hands were tied. The hotel does not have enough employees to address the many problems. When I arrived, my apt's lock was not working and it took them 4 days to fix. This meant, that every time I had to re-enter my room, I had to be escorted. The restaurant owners are sweethearts, but the actual dining area looks like a cheap diner and the food is just ok. There were many problems with my apartment. Both beds squeaked when I sat, lied down and moved in bed. The faucets were faulty. Twice during my week's stay, I had to call hotel staff to shut my shower faucets as they were old and rusty. The toilet did not flush properly and the apt in general had a stale, abandoned look. My, apt, however, had a nice view of pool and ocean. A lot of the hotel's clientele are grumpy, entitled older (mostly )Italians who scream unnecessarily at the sweet staff.
"Bring hazmat suit!"
02/17/14 JenJSF San Francisco
RCI FAIL!! Hilton should be ashamed of themselves for working with RCI!! List of cons ROOM: Power went out 4 of 7 days. Shower barely ran water out of it's disgusting fixtures. Walls filthy! No microwave No pillows No TV Stove broken Uncomfortable, lopsided beds Sheets were see through (not sure if clean) No wifi unless you sit in the lobby. No safe No towels. Had to ask for them, received 1 each for entire week. 1 physical key per room. Had to leave it at front desk when not in the room. Since there was no safe, I had to carry all personal belongings with me. Elevator broken. 4 flights of stairs. List goes on but to sum it up, TERRIBLE & DIDGUSTING! GROUNDS: Pool disgusting. Never once got in. Pool lounge chairs are not clean. Had to request a pool towel. Received one each for the week. Beach not accessible from hotel. Had to walk down to the abandoned hotel next door to get in the water (not safe.) 1 restaurant with 10 menu items. Man & lady that worked there was very nice but you can only eat the same items for a couple days. Each plate was $8-$10 each. 1 mini store with nothing edible to purchase (pointless items since the stove was broken & no microwave.) People live here or rent monthly, it's weird. OPTIONS: There's a couple restaurants walking distance but nothing enjoyable. I ended up buying day passes at the Coral Costa Caribe so we could enjoy our days. $50 each daily to use their pool, beach, food & drinks. Their all inclusive food was decent. Their spa is just ok. They have a casino but never went in so no feedback. Taxi rides here ranged from $8-$12 each way. Price was never the same. List of pros Hmm... Still thinking... I got nothing. RCI let down! My bad, I trusted their choice hotels without researching it myself. Huge mistake!
"Bring hazmat suit!"
02/17/14 JenJSF San Francisco
RCI FAIL!! List of cons ROOM: Power went out 4 of 7 days. Shower barely ran water out of it's disgusting fixtures. Walls filthy! No microwave No pillows No TV Stove broken Uncomfortable, lopsided beds Sheets were see through (not sure if clean) No wifi unless you sit in the lobby. No safe No towels. Had to ask for them, received 1 each for entire week. 1 physical key per room. Had to leave it at front desk when not in the room. Since there was no safe, I had to carry all personal belongings with me. Elevator broken. 4 flights of stairs. List goes on but to sum it up, TERRIBLE & DIDGUSTING! GROUNDS: Pool disgusting. Never once got in. Pool lounge chairs are not clean. Had to request a pool towel. Received one each for the week. Beach not accessible from hotel. Had to walk down to the abandoned hotel next door to get in the water (not safe.) 1 restaurant with 10 menu items. Man & lady that worked there was very nice but you can only eat the same items for a couple days. Each plate was $8-$10 each. 1 mini store with nothing edible to purchase (pointless items since the stove was broken & no microwave.) People live here or rent monthly, it's weird. OPTIONS: There's a couple restaurants walking distance but nothing enjoyable. I ended up buying day passes at the Coral Costa Caribe so we could enjoy our days. $50 each daily to use their pool, beach, food & drinks. Their all inclusive food was decent. Their spa is just ok. They have a casino but never went in so no feedback. Taxi rides here ranged from $8-$12 each way. Price was never the same. List of pros Hmm... Still thinking... I got nothing. RCI let down! My bad, I trusted their choice hotels without researching it myself. Huge mistake!
"Quiet, Clean, with Great Staff"
01/29/14 3chocolateman Georgia
Nice comfortable place to stay that's conveniently located between Santo Domingo and La Romana. Room was very clean and spacious. Staff was excellent. There were some minor room issues but they were resolved very professionally. I had fun and would go again.
"Very big disappointment"
01/07/14 Roxi H Chicago, Illinois
This hotel should NOT be included in the RCI international circuit, it's a disgrace to be even called a "resort". We have never experienced such a big disappointment on a RCI property. The elevator didn't work, there were no phones in the rooms, for every single request you had to come down to the reception, usually busy and beg for basic stuff. No electronic keys available, old and rotten furniture in most rooms, especially in the kitchens and bathrooms which lacked basic accommodation. Each room was missing a piece of furniture, either a night stand, a head board, a lamp, a TV, a chair, even door knobs on the inside!! The plumbing was very old, bathrooms were unacceptable, TV sets were very small, very old or not working, some rooms didn't even have a safe and/or closets, everything was improvised and really old. Besides that, there was no access to the water from the beach and the whole beach area in that neighborhood had rocky shoreline. Hotel stuff was helpful, but management was very disorganized.
"Simple but good for relax"
If you want stay for relax and don't have lot money, this is a perfect place. I am coming here from 2011 and I love the view, the crew and the beautiful view of the sea. This no is a 4 star hotel, here the person have a kitchen with all the necessary for cook... If you are looking all things have a big hotel will find a surprise ... This place is for share and find fun cook, be relax in the pool and enjoy this beautiful place full of peace :)
"The Albatros is not a resort"
04/01/13 834PaulaM Calgary
If you go expecting basic accomodation you'll be OK. Staff were reasonably friendly and helpful. HOWEVER: No safe in our room. Elevator didn't work. Our view was of adjacent vacant, litter strewn lot. Property under renovations or redecorating - not clear that completion was any time soon. There was a beach, but no real access to the water (rocky shoreline). There is a very good restaurant nearby called El Concon, two blocks east. Otherwise location is not great - far from main part of Juan Dolio.
03/26/13 Darla7755 Fort McMurray, Canada
We spent 3 weeks in the Dominican Republic in January 2013 and had a wonderful experience. We drove from Puerto Plata to Punta Cana and almost everywhere in between. I reserved most of our accommodations prior to departing Canada and was satisfied with most of them but I have to say the Albatros was the biggest disappointment I could have imagined. It was a very strange experience in more ways than one but I will give you the basics of our experience. When we arrived at the "resort" we stood completely alone at the desk waiting to check in for at least 10 to 15 minutes before anyone appeared to help us. I mean there was not a person in sight period. It was like the place was deserted which was unsettling to say the least. When the young man finally sauntered in and eventually located our reservation he informed us that there was a problem with the plumbing and the air conditioning in the unit that we were supposed to have and that they would have to get us another suite. Off he went to talk to some mysterious man across the foyer who I'm assuming is the owner or manager of the resort. They spoke at length although we never caught a glimpse of the mystery man, and finally when no one came out to speak with us again we finally got the security guard to go and get the "desk clerk" to come out and let us know what was going on. Their solution to the problem was another room at a completely different hotel which we agreed to go and look at. Well the other room was in a run down hotel and was absolutely disgusting so we told them that was not acceptable and asked for our money back. They said that since we had booked through Expedia we would have to deal with them for a refund, but they did have another suite come available back at the "Albatros" if we cared to see it. We again agreed to see this suite...big mistake...I wouldn't let my dog stay there!! Eventually we called Expedia and they were hesitant about refunding us because we were past the "24 hour prior to check in cancellation thing" but once I advised them that the suite had "plumbing issues" they immediately refunded us our money. I realize now that the Albatros is a "resort" of privately owned units that they rent out for the owners and if the owners don't maintain there suites properly then you're hooped. I must truly say that I have never seen such poor customer service in my life and that coward that stood behind the curtain and made the clerk deal with us never did come out and show his face...Thankfully we were able to find accommodations at the Barcelo which turned out to be a good experience. So if anyone reads this please be vary cautious when considering the Albatros...I would not recommend it in any way
"Great Caribbean Place to Relax by the Beach and Economical Too!"
03/08/13 Ramon C Bronx, New York
Overall I enjoyed my stay and appreciated the friendly accommodating staff, and pool area overlooking a beautiful ocean cliff side expanse. This a great place to relax and be by your self from the pushy hectic over crowded hotels. There are a couple nearby that pack them in like in a sardine can. The guests are a combination of longer time residents and older travelers. There is no direct access to the sea but the pool area is very nice and overlooks a type of endless sea view expanse at the low end, 5 to 10 feet, of a choral palisades cliff that rises to over 50 feet at the eastern end. I would have loved a shaded lounge much closer to the sea cliff edge and the pounding waves. I could have taken the lounge chair nearer to the cliff edge. About a less than 3 minute walk to the west of the pool area just past a vacant former resort lot begins an endless continuous string of beautiful beaches and higher end condos and resorts. Makes for a great morning or afternoon beach walk or exercise. The hotel was very clean but with very worn furniture and fixtures. The staff was very friendly and accommodating. There is a small grocery store in the premises and in which you can place a small order or you can take a $30 round trip taxi ride, 20 minutes each way with an hour to shop, at the supermarket at San Pedro de Macoris the formerly 2nd most important historic port city now much run down but a great fountain of professional baseball talent. There is also an excellent local cuisine restaurant 3 blocks away, El Concon. The area is a hotel strip rebounding from its glory days before Punta Cana. At about 40 minutes from Santo Domingo, it now is a condo haven for those with where with all that live and work in the capital.
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