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JW Marriott Indianapolis - Indianapolis

39.76667, -86.168205
4 stars
10 S West Street, Indianapolis, IN, 46204 United States ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $189
available on 05/29/13
Price Match Guarantee
4.6 177 5

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    Landmarks near JW Marriott Indianapolis

    • Indiana State Museum Hotels - Indianapolis 89 yards
    • NCAA Hall of Champions Hotels - Indianapolis 130 yards
    • Eiteljorg Museum of American Indians Hotels - Indianapolis 140 yards
    • Victory Field Hotels - Indianapolis 280 yards
    • Downtown Indianapolis Hotels - Indianapolis 450 yards
    • All landmarks in Indianapolis

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    Overview of JW Marriott Indianapolis - Indianapolis

    Location.
    Situated in Indianapolis, JW Marriott Indianapolis is close to Indiana State Museum, NCAA Hall of Champions, and Eiteljorg Museum of American Indians. Also nearby are Lucas Oil Stadium and Bankers Life Fieldhouse.

    Hotel Features.
    JW Marriott Indianapolis has an indoor pool, a spa tub, and a fitness facility. Public areas are equipped with wireless Internet access (surcharges apply). Business amenities at this 4-star property include a 24-hour business center, small meeting rooms, and audiovisual equipment. This business-friendly hotel offers a coffee shop/café and a bar/lounge. The staff can provide event catering, business services, and currency exchange. Additional amenities include a concierge desk, multilingual staff, and gift shops/newsstands. Guest parking is available for a surcharge. This is a smoke-free property.

    Guestrooms.
    Rooms have city views. The 1005 air-conditioned guestrooms at JW Marriott Indianapolis include iPod docking stations and laptop-compatible safes. Beds have pillowtop mattresses, Egyptian cotton sheets, triple sheeting, and down comforters. Wireless and wired high-speed Internet access (surcharge) is provided. 37-inch flat-screen televisions are equipped with premium satellite channels and pay movies. All accommodations provide desks, ergonomic chairs, and speakerphones with voice mail. Bathrooms offer separate bathtubs and showers, bathrobes, designer toiletries, and makeup/shaving mirrors. Additional amenities include complimentary newspapers and coffee/tea makers. In addition, a turndown service is offered nightly, housekeeping is available daily, and amenities available on request include wake-up calls.

    Image of JW Marriott Indianapolis, Indianapolis
    4.6 out of 5 Outstanding (177 reviews)
    (Neighborhood average 4.3)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    Everything about this hotel was awesome. I wish we stayed longer. The staff was incredible, the rooms were great, amazing location- skywalk connects to... the heart of downtown, I really couldn't have asked for a better hotel to stay in. We are so happy we stayed here. by Traveler from FL  from Ft. Lauderdale, FL on 05/14/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $189
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Deluxe Room

    Deluxe City View

    Concierge Room

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • JCB International
    • Pets not allowed
    • Minimum check-in age is: 18
    • Check-out time is: 11 AM
    • Check-in time starts at: 3 PM
    • MasterCard
    • Visa
    • American Express
    • Carte Blanche
    • Diners Club
    • Discover

    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.

    Amenities

    • General
    • Ballroom(s)
    • Bar/lounge
    • Coffee shop or café
    • Elevator/lift
    • Gift shops or newsstand
    • Number of buildings/towers - 1
    • Number of floors - 32
    • Smoke-free property
    • Swimming pool - indoor
    • Television in lobby
    • See more facilities
      • 24-hour business center
      • Air-conditioned public areas
      • Meeting facilities size (feet) - 103,005
      • Meeting facilities size (meters) - 9569
      • Number of meeting/conference rooms - 54
      • Self parking (surcharge)
      • Total number of rooms - 1005
      • Valet parking (surcharge)
      • Wireless Internet access - surcharge
      • Year Built 2011
    • Rooms (all rooms include)
    • Bathrobes
    • Blackout drapes/curtains
    • Clock radio
    • Cribs/infant beds available
    • Desk
    • Electronic/magnetic keys
    • Ergonomic chair
    • Iron/ironing board
    • Rollaway/extra beds available
    • Speakerphone
    • See more room details
      • Air conditioning
      • City view
      • Climate control
      • Coffee/tea maker
      • Complimentary newspaper
      • Complimentary toiletries
      • Connecting / adjoining rooms available
      • Daily housekeeping
      • Designer toiletries
      • Dial-up Internet access (surcharge)
      • Down comforter
      • Egyptian-cotton sheets
      • ESPN
      • Flat-panel TV
      • Hair dryer
      • HBO
      • HDTV
      • In-room safe (laptop compatible)
      • iPod docking station
      • Makeup/shaving mirror
      • Multi-line phone
      • Pay movies
      • Pillowtop mattress
      • Premium bedding
      • Premium TV channels
      • Private bathroom
      • Satellite TV service
      • Separate bathtub and shower
      • Sewing kit
      • Soundproofed rooms
      • Turndown service
      • Voice mail
      • Wake-up calls
      • Wired high-speed Internet access (surcharge)
      • Wireless Internet access (surcharge)
    • Services
    • Parking (surcharge)
    • Parking garage
    • Porter/bellhop
    • Safe-deposit box at front desk
    • Secure parking
    • Security guard
    • Self parking
    • Spa tub
    • Use of nearby fitness center (discount)
    • Valet parking
    • View more services
      • ATM/banking
      • Complimentary newspapers in lobby
      • Concierge desk
      • Currency exchange
      • Doorman/doorwoman
      • Express check-in
      • Express check-out
      • Fitness facilities
      • Laundry facilities
      • Multilingual staff
    • Business & Event
    • 24-hour front desk
    • Audiovisual equipment
    • Banquet facilities
    • Business services
    • Dry cleaning/laundry service
    • Event catering
    • Exhibit space
    • Multiple large conference rooms
    • Multiple small meeting rooms
    • Room service (24 hours)
    • Accessibility Features**
    • Accessibility equipment for the deaf
    • Accessible bathroom
    • Accessible parking
    • Accessible path of travel
    • In-room accessibility
    • Roll-in shower

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Dining

    Osteria Pronto - This restaurant serves breakfast, lunch, and dinner.
    High Velocity - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
    Tavern on the Plaza - This restaurant serves lunch and dinner.
    TGI Fridays - This restaurant serves lunch and dinner.
    24-hour room service is available.

    Recreation

    An indoor pool and a spa tub are on site. Other recreational amenities include a fitness facility.

    The recreational activities listed below are available either on site or nearby; fees may apply.


    • Golf - driving range nearby
    • Golfing nearby
    • Golf lessons available nearby
    • Hiking/biking trails nearby
    • Horse riding/rental nearby
    • Running track/path nearby
    • Sailing nearby
    • Tennis nearby

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
    • Fee for in-room high-speed Internet (wired): USD 14.95 per day (rates may vary)
    • Self parking fee: USD 30 per day
    • Valet parking fee: USD 36 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Indianapolis, Indiana, United States
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    Area map

    A short guide to Downtown Indianapolis

    The capital of Indiana, this city of 782,000 is best known for hosting the Indy 500 every May at the Indianapolis Motor Speedway. The Indianapolis Colts (football) and Indiana Pacers (basketball), play at Lucas Oil Stadium and Conseco Fieldhouse, respectively. Other noteworthy attractions include the NCAA Hall of Champions and the Indianapolis Zoo.

    see all hotels in Indianapolis

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Indiana State Museum - 100 yards
    • NCAA Hall of Champions - 100 yards
    • Eiteljorg Museum - 100 yards
    • Victory Field - 300 yards
    • Indiana Historical Society - 500 yards
    • Indian State Capitol - 500 yards
    • Indiana Convention Center - 600 yards
    • White River State Park - 800 yards
    • Indianapolis Zoo - 800 yards
    • Circle Center Mall - 900 yards

    3.0+ mi

    • Indianapolis Intl. Airport (IND) - 7.8 miles
    • Columbus Municipal Airport (CLU) - 38 miles
    • Anderson Municipal Airport (AID) - 38 miles
    • Bloomington Monroe County Airport (BMG) - 49 miles
    All hotels in Indianapolis, Indiana, United States
    Reviews
    • All (177)
    • Business (17)
    • Romance (31)
    • Family (9)
    • Friends (13)
    • Other (107)
    4.6 / 5
    Outstanding

    Score breakdown (from 177 reviews)

    • 5.0
      (137)
    • 4.0
      (25)
    • 3.0
      (6)
    • 2.0
      (6)
    • 1.0
      (3)

    Average rating for:

    • Cleanliness
      4.8
    • Service
      4.7
    • Comfort
      4.6
    • Condition
      4.9

    Reviews: Overall

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    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding
    "Awesome, Awesome, Awesome!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Everything about this hotel was awesome. I wish we stayed longer. The staff was incredible, the rooms were great, amazing location- skywalk connects to the heart of downtown, I really couldn't have asked for a better hotel to stay in. We are so happy we stayed here.
    Genuine Hotels.com guest review
    1 night romance trip in May 2013
    Traveler from FL
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding
    "awesome!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Top notch all the way. Great location and service was what I expect from J.W.
    Genuine Hotels.com guest review
    Response by JW Marriott Indianapolis We enjoyed having you with us and hope to welcome you back soon.
    1 night trip in May 2013
    Rick
    US

    JW Marriott Indianapolis - Indianapolis
    3.0 / 5
    Good
    "Disappointed"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      1.0
    • Condition
      3.0
    I reserved a room for four and received a room for two. I had called to confirm ahead of time and when checking in they verified the room was for four. I had a room with a twin bed and no sofa bed. Two of my party had to find accommodations elsewhere after we already p aid for a four person room.
    Genuine Hotels.com guest review
    Response by JW Marriott Indianapolis Please accept my sincere apologies for the problem you experienced. I'm a bit confused because we don't have any twin rooms here at the JW. We do have queen/queen rooms or king rooms. I am terribly sorry you were inconvenienced, and would love to make it up to you.
    1 night trip in May 2013
    A Traveller
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Excited for a return visit. Great experience.
    Genuine Hotels.com guest review
    1 night trip in May 2013
    Sandra
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding
    "Best Hotel in Indy"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    There was not one thing that could have been better. By far the best hotel in downtown Indianapolis. JW Marriott manager should be VERY proud of all of the staff, across the board, non better.
    Genuine Hotels.com guest review
    Response by JW Marriott Indianapolis Thank you for your feedback, and I am very proud of my team. They have a true Marriott "spirit to serve
    2 night trip in May 2013
    Nancy
    US

    JW Marriott Indianapolis - Indianapolis
    4.0 / 5
    Excellent
    "No Free WiFi????"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    "Location, location, location" is what we were looking for when we chose JW Marriott for our Mini Marathon overnighter. JWM is classy, sleek, sophisticated and provides the convenience we were seeking for the Mini Marathon weekend. It's located at the starting line, in the heart of the Mini activities. I highly recommend it if you're looking for convenience. […] On the flip side it didn't seem to cater to Mini participants. Breakfast starts too late for runners. There was no free WiFi. WiFi pricing is set for business people, not vacationers or those in town for special events. As for the basics, the beds were comfy, the bathrooms were nice, but no fan??? Also, there was no fridge. There could have been a few more amenities for the price. They were accommodating when we asked for an extended check-out time so that we could shower after the race. Overall the experience was a good one. Read more
    Genuine Hotels.com guest review
    Response by JW Marriott Indianapolis It was our pleasure having you with us over the Mini Marathon weekend. I understand your comments regarding wifi and wanted you to know that we are required to follow Marriott standards so there is consistency within the brand. Currently Marriott requires a fee at their full service properties. To give our guests an option, we offer complimentary wireless in the lobby and restaurant. I also appreciate your comments about breakfast. We opened earlier than last year, and plan to open at 6 in the future. We enjoyed having you with us, and hope to welcome you back in the future.
    1 night trip in May 2013
    A Traveller
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We are marriott rewards members and the best part of the stay was the executive suite!
    Genuine Hotels.com guest review
    1 night business trip in Apr 2013
    Nicolas
    US

    JW Marriott Indianapolis - Indianapolis
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    A Traveller
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night romance trip in Apr 2013
    A Traveller
    US

    JW Marriott Indianapolis - Indianapolis
    3.0 / 5
    Good
    "Not worth the money will never stay again"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      4.0
    I kept thinking I was staying at another brand the hyatt and just couldn't figure out why the rooms were so much smaller than the hyatt in St. Louis . They were not near as comfortable as where I am used to staying. And they use vinegar to clean making it stink in the room or wherever they are cleaning. It is my fault for booking at the wrong place […] but for the price compared to where we usually pay this was very mediocre. I could have been blind folded and thought I was in a comfort inn and for $250 for a queen delux room I expect way more. I have been to way better cheaper places . Don't waste the extra money. Oh and the pool is very small my kids could not even swim. Read more
    Genuine Hotels.com guest review
    Response by JW Marriott Indianapolis Thank you for your feedback, and I'm sorry we did not meet your expectations. We were built as a convention hotel vs. many JW resort properties. Hopefully one day you will give us the opportunity to regain your confidence.
    1 night trip in Apr 2013
    Brittany
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding
    "ncaa tourney stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    good service, conveniently located, great eats
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    catman85
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding
    "JW Marriott overnight"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    We visited the Indy children's museum and booked a room for an overnight stay for myself, my husband, and out daughter. The hotel had a wonderfully friendly staff, very attentive and informative. The hotel was very clean inside and out. Awesome view from our 21st floor room. Breakfast was included with our room stay-the waffle and omelet stations were […] amazing! I would definitely stay here again. Read more
    Genuine Hotels.com guest review
    Response by JW Marriott Indianapolis It was our pleasure to have you with us here at the JW Marriott. I was glad to see you enjoyed your stay, and we hope to welcome you back soon. General Manager
    1 night family trip in Apr 2013
    Nai
    US

    JW Marriott Indianapolis - Indianapolis
    1.0 / 5
    Poor
    "Family getaway"

    • Cleanliness
      4.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      4.0
    Hotel did not accommodate request for two queens versus 1 king and we had 3 travelers. Extremely disappointed.
    Genuine Hotels.com guest review
    Response by JW Marriott Indianapolis Please accept my sincere apologies for the fact that your room request was not met. Be assured that we will continue to strive to meet all guest requests. General Manager
    2 night family trip in Mar 2013
    A Traveller
    US

    JW Marriott Indianapolis - Indianapolis
    4.0 / 5
    Excellent

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    it is a nice hotel. room was dusty. only in room over night, but noted dust on cosmetic mirror. strings in tub, from being cleaned, dust in door frame. and when we woke up the next morning there was enough dust on my cell phone that my husband was able to draw a circle in it. kind of dissatisfying. service otherwise was fantastic. breakfast was great. […] pool room is small. Read more
    Genuine Hotels.com guest review
    Response by JW Marriott Indianapolis Thank you for your feedback and please accept my apologies for the dust in your room. This is not typical of our hotel, and I have spoken to my Director of Housekeeping in this regard. We will take steps to correct our shortcomings. Again, we appreciate your business and hope you will give us a chance to regain your confidence. General Manager
    1 night family trip in Apr 2013
    A Traveller
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding
    "Super Nice"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    Very friendly staff and super clean hotel. We ended up on the 28th floor with a great view of the city. Convenient location, was able to walk from inside hotel to downtown without every going outside. Only complaint was the cost of parking, I understand downtown parking but I haven't paid this much since San Francisco! My wife and I both decided we'll […] be visiting this city and hotel more often, had a great time. Read more
    Genuine Hotels.com guest review
    1 night romance trip in Mar 2013
    A Traveller
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding
    "Love J W!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We celebrated my husbands 60th birthday in Indy and try to stay at a JW Marriott when ever we get the chance! You made this day special!
    Genuine Hotels.com guest review
    Response by JW Marriott Indianapolis Thank you for your great feedback and continued business. We love having you with us. Congratulations to your husband, and best wishes for many more years to come! General Manager
    1 night trip in Mar 2013
    A Traveller
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding
    "indy stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The JW is an excellent hotel if staying in downtown Indy. Will certainly stay there again!!
    Genuine Hotels.com guest review
    1 night business trip in Mar 2013
    A Traveller
    US

    JW Marriott Indianapolis - Indianapolis
    2.0 / 5
    Fair

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      4.0
    I was not pleased at all with the stay, and I will not return.
    Genuine Hotels.com guest review
    Response by JW Marriott Indianapolis Thank you for your feedback, and I was sorry we did not meet your expectations. Hopefully one day you will return to give us a chance to regain your confidence. General Manager
    1 night trip in Mar 2013
    A Traveller
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding
    "A lifesaver"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Top notch service from beginning to end. Beautiful decor in room.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    Amanda O.
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Other trip
    Mar 5, 2013
    Steph
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding
    "Was not happy with sleeping arrangements"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      2.0
    • Condition
      5.0
    Our stay at the JW Marriott was wonderful...except when we got there we had two queen beds, and had requested a king size bed...was not very happy,but the bell boy was very eager to help and made things better! Awesome customer service!
    Genuine Hotels.com guest review
    Response by JW Marriott Indianapolis I'm sorry we were not able to accommodate your request for a king bed. We often times have more requests than we have rooms available. Be assured that we will do our best to meet your request in the future. I was glad to see that the bellman was so helpful. Thank you again for your comments, and we hope to welcome you back soon.
    1 night trip in Feb 2013
    A Traveller
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night romance trip in Feb 2013
    Jason
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding
    "Awesome stay! Great place and service!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Very nice hotel!! Probably one of the best stays I've ever had. The night we stayed was the night of the Governor's Inaugural Ball (which we didn't realize). The front drive was very busy and nearly impossible to get into and the parking garage was full, so we had to park in another garage and walk in the rain to the hotel. Other than that, the hotel […] was awesome. The breakfast buffet that was included with the room was excellent. Better than any place I've stayed (and I've stayed at a lot of hotels) Read more
    Genuine Hotels.com guest review
    Response by JW Marriott Indianapolis Thank you for staying with us, and for your valuable feedback. Hope to welcome you back soon.
    1 night romance trip in Jan 2013
    Bryon
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding
    "Wonderful nights stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This place has customer service down to a science! I was amazed how organized, friendly and helpful all the staff were! It was great and we definitely plan in staying there again. View of the city is fantastic!
    Genuine Expedia guest review
    Other trip
    Jan 14, 2013
    A Traveller
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding
    "great for couples or business"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    beautiful hotel,best gym ive ever seen at a hotel, room was contemporary and spacious,comfortable bed nice bars and restaraunts in hotel ,good location
    Genuine Expedia guest review
    Other trip
    Dec 29, 2012
    ellie
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The hotel was better than expected. The staff went overboard to serve. Best service we have had in a big city hotel. We will definately stay again.
    Genuine Hotels.com guest review
    2 night trip in Dec 2012
    Roger
    US

    JW Marriott Indianapolis - Indianapolis
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Dec 2012
    A Traveller
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding
    "Very nice hotel and outstanding location."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    The staff was very attentive. The only negative seems to be that the comforters on the beds are very warm and you can't adjust the room temperature, otherwise outstanding service.
    Genuine Expedia guest review
    Response by JW Marriott Indianapolis Thank you for the recent post. If you ever need assistance with the room temperature, please let us know and we'll have an engineer available to assist. If you prefer a blanket to the comforter, we would be happy to bring one to your room. We appreciate your business, and hope to welcome you back soon.
    Other trip
    Dec 3, 2012
    Frank
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding
    "Perfect"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Exactly what you would expect from a JW Marriott.
    Genuine Hotels.com guest review
    1 night business trip in Nov 2012
    A Traveller
    US

    JW Marriott Indianapolis - Indianapolis
    4.0 / 5
    Excellent
    "It was great!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    My wife and I used this for a quick weekend getaway and had a wonderful time. Both restaurants had delicious food, and the view was outstanding, not to mention very comfortable beds.
    Genuine Hotels.com guest review
    1 night romance trip in Nov 2012
    Dustin
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding
    "WONDERFUL HOTEL"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I travel alot for business and pleasure. This hotel stands out as one of the very best, not only for luxury, but also for truly superior customer service. A MUST STAY IN hotel, if you are coming to Indy!
    Genuine Hotels.com guest review
    Response by JW Marriott Indianapolis It was great having you with us, and we'll be looking forward to your return!
    1 night trip in Nov 2012
    Isabelle
    US

    JW Marriott Indianapolis - Indianapolis
    2.0 / 5
    Fair
    "Seriously? No Internet?"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      5.0
    If I am paying that kind of money for a room, there should be free Internet. The hotel was convenient, clean and nice but come on!! Charging for Internet is too much!
    Genuine Hotels.com guest review
    Response by JW Marriott Indianapolis Thank you for your post, and I appreciate your feedback. We are required by Marriott to follow standards so there is consistency within the brand. Currently Marriott does require a fee at their full-service properties. To give our guests an option, we do offer complimentary wireless in the lobby and restaurants. Be assured that when Marriott makes a change to this policy, we will change it at the property level. I do hope you will give us a chance to regain your confidence.
    2 night trip in Nov 2012
    Heather
    US

    JW Marriott Indianapolis - Indianapolis
    2.0 / 5
    Fair
    "Bait 'n switch"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    Paid for a high rise city view room. When we checked in, we walked right by the high rise elevators to the low rise elevators where our room was. Of course this was all after the 30 minute adventure we had to undergo to park the car. Even as a paid-in-full guest we were turned away at the JW parking garage. Overall it didn't seem like we got what we […] had paid for. Next time we'll stay at a different hotel. Read more
    Genuine Expedia guest review
    Response by JW Marriott Indianapolis Thank you for your post, and be assured that I will review the comments with my team. Hopefully one day you will give us a chance to regain your confidence.
    Other trip
    Nov 6, 2012
    Travis
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding
    "Perfect for Convention!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This hotel met all of our expectations in every way possible! The JW Marriott will be my hotel of choice for my next trip to Indianapolis!
    Genuine Hotels.com guest review
    2 night business trip in Oct 2012
    A Traveller
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip with friends in Oct 2012
    A Traveller
    US

    JW Marriott Indianapolis - Indianapolis
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Oct 2012
    A Traveller
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding
    "Great hoteln"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Well refurbished (for last January's super bowl). Attentive and friendly staff. Excellent breakfast buffet, too.
    Genuine Expedia guest review
    Other trip
    Oct 21, 2012
    KN
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding
    "Very nice"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Pricey, but it lives up to the price. Everyone was very attentive, the hotel is in a great location, the restaurant is top notch. Get a package with the breakfast buffet, it's totally worth it (and they thankfully run the breakfast until 1PM on Saturday and Sunday). To quote a previous reviewer, "Only ballers stay here. Everything is super legit."
    Genuine Hotels.com guest review
    3 night romance trip in Oct 2012
    Craig
    US

    JW Marriott Indianapolis - Indianapolis
    2.0 / 5
    Fair

    • Cleanliness
      5.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      5.0
    We were not impressed. With so many surrounding hotels in downtown Indianapolis, this one goes to the bottom of our list.
    Genuine Hotels.com guest review
    Response by JW Marriott Indianapolis Thank you for your post, and please accept my sincere apologies for the problems you recently incurred. It is my hope you will one day give us a chance to regain your confidence.
    1 night romance trip in Oct 2012
    A Traveller
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night romance trip in Oct 2012
    A Traveller
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding
    "Good place to stay in Indy"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The only gripe would be that their valet service is hectic and slow. Takes 10 - 15 minutes to get your car.
    Genuine Hotels.com guest review
    Response by JW Marriott Indianapolis Thank you for your feedback. I was sorry to read about the delay in getting your vehicle, and will speak to my parking manager in this regard. We hope you will give us a chance to regain your confidence.
    1 night trip with friends in Oct 2012
    Go colts
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Oct 2012
    A Traveller
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding
    "Beautiful hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    The staff are extremely accommodating and friendly. There was a confusion about parking on my bill, and the front staff took care of it promptly and graciously. Room service was delicious; I recommend the French onion soup. The lobby restaurant has a killer breakfast, though price is steep on both. The room is beautiful. If you can spring for a high […] rise room, do it. The view at night on both sides is amazing. Bathroom was spotless, well kept, and the shower had body jets. I was expecting the bed to be very plush, with a pillow top mattress, but the bed was a little flatter than I thought it would be. Not by any stretch uncomfortable, just not a "fall into bed" type. We still slept well. Great location to the downtown fun! I will definitely stay here again. Read more
    Genuine Expedia guest review
    Response by JW Marriott Indianapolis It was great having you with us, and I was glad to see that you enjoyed your visit. We hope to welcome you back soon.
    Other trip
    Oct 15, 2012
    Emily
    US

    JW Marriott Indianapolis - Indianapolis
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Oct 2012
    A Traveller
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Excellent hotel in every way!!! The service was impeccable! We will certainly try a JW Marriott again.
    Genuine Hotels.com guest review
    1 night trip in Oct 2012
    A Traveller
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Oct 2012
    A Traveller
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding
    "Perfect for our 10th anniversary!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Magnificent! The staff was very attentive and personable, making us feel as though we were celebrities or royalty. The food was excellent, the atmosphere perfect, and we have absolutely no complaints whatsoever. It was marvelous.
    Genuine Hotels.com guest review
    Response by JW Marriott Indianapolis Thank you for your great comments. I was glad to see your anniversary weekend was such a success. From all of us at the JW, may you have many more happy years together!
    2 night romance trip in Oct 2012
    Conklins
    US

    JW Marriott Indianapolis - Indianapolis
    1.0 / 5
    Poor

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      4.0
    I was not treated with repect when i check in the clerk ask for imformation that i felt was notnesscary i had my comformation number i will never return to that hotel
    Genuine Hotels.com guest review
    Response by JW Marriott Indianapolis Thank you for your post and please accept my apologies for the problems you experienced during check-in. I do hope you will give us a chance to regain your confidence in our service.
    1 night trip in Oct 2012
    A Traveller
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding
    "close to Lucas Oil"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We enjoyed what little time we had there.
    Genuine Hotels.com guest review
    1 night trip in Oct 2012
    A Traveller
    US

    JW Marriott Indianapolis - Indianapolis
    5.0 / 5
    Outstanding
    "Beautiful hotel!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Beautiful hotel, friendly staff, CLEAN rooms! We had corner room with great views of city! Beds are comfortable. This hotel is fairly new and we enjoyed our stay. Will stay here again.
    Genuine Expedia guest review
    Other trip
    Oct 9, 2012
    A Traveller
    US
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