The Swan at Hay Hotel - Hay-on-Wye

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

For what we paid the service was not good we had to stand and wait at reception and at the bar as there was no staff around to attend to you. And other guests all so had to do the same. I have stay in lots of hotels some quite a lot cheaper but had much better services. The fan in the bathroom was very nosie and the bathroom was quite small. And on […] the first night we were locked out,and it was only 11pm, it was lucky that there was a man smoking out side the back door so we could get in that way. Some of the stair carpets were getting frayed and the hotels needs a face lift. If it was staffed properly and was given some TLC the location would be perfect for that area. Read more

Genuine Hotels.com guest review

I stayed one night for my business trip. The room was very clean, but the shower was not properly working. Temperature control was problem because the temperature of water varied during taking shower.

Genuine Hotels.com guest review

I was not unhappy with our stay and appreciate that you get what you pay for. We had a courtyard room, owing to the dog (Jasper) being with us. The room was a bit tatty.The bathroom mirror was not secured properly and sash window latch was broken, so we had to prop the window open with a shampoo bottle. However, we were comfortable enough, for our two […] day stay, and appreciated the tea/coffee and toiletries provided. Breakfast was good and, on the first morning, the very nice man on breakfast duty, gave our dog a dish of scrambled egg and sausage, which went down very well! The following morning, this nice chap was not on duty, so the dog did not get his expected breakfast. We had a luncheon for my mother's 80th birthday and this was very disappointing. There were 8 in our party and the hotel were unable to serve the meals all at once. By the time I had finished mine, others had not had theirs. They also completely forgot about cooking my nephew's meal and when we reminded them, the dish was cooked in haste and was not satisfactory, resulting in us sending it back and requesting something else. However, the hotel did try to make amends by deducting one meal and the wine from the bill. In the evening, in the bar, we asked for sandwiches, and all that was on offer was cheese and tomato. They were very poorly presented and just thrown on the plate. The food here is expensive and not great, other than for the breakfast, which we enjoyed. Read more

Genuine Expedia guest review

Food, drink & service standard at the Swan Hotel Bistro was excellent & the breakfast experience was also very good. Hotel staff obviously well trained & very polite & attentive. Standard of accomodation good. Our room was clean, warm & cosy & the bed was very comfortable. The hotel is very well placed for looking round the charming town of Hay On Wye […] with the main town centre only being a few minutes walk from the hotel. My wife & I would definitely stay at the Swan again. Read more

Genuine Hotels.com guest review

A charming and stylishly decorated hotel within easy reach of the bookshops and riverside walks of Hay-On-Wye. Our room was comfortable and our bathroom the cleanest I have ever come across in a hotel! The dining room has views of the garden, and nearby is a sitting room with sofas and books. We certainly plan to stay again, and next time for longe […] r! Read more

Genuine Hotels.com guest review

Just what you'd hope to find - well-equipped, all very clean and comfortable, staff on their toes and going out of their way to be helpful.

Genuine Expedia guest review

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Genuine Hotels.com guest review

I love love love Hay on Wye and to stay so centrally at the Swan during the Festival was amazing. Staff went the extra mile to ensure we were well looked after and I couldn't fault them, especially with the major problem we had when checking in. Shame the weather didn't allow us to enjoy the fabulous hotel gardens

Genuine Hotels.com guest review

I was assured that this was a comfortable hotel. Whilst the public rooms were fine, our bedroom was disappointing. The bathroom requires updating and I had trouble with the electric shower which was slow. The water from the hot tap was very hot and possibly could have burned a child. The room was quite dark and required artificial light in daytime. Our […] bed was not comfortable, however, our relatives who occupied the room above praised the quality of their bed. Breakfast was fine and dinner was good, although a little pricey. The staff were excellent though. Read more

Genuine Expedia guest review

Overall pleasant and friendly. The heating was too good! had difficulty turning off radiator in bedroom, and no tv reception of BBC channels, not that important as intention was to 'get away'. Food very good.

Genuine Hotels.com guest review

Room in courtyard was very old fashioned and the bed was uncomfortable.Also couldn't turn off the very hot radiator in the bathroom. However, the staff were great and the cooked breakfast was lovely. Also only a short walk to the town centre.

Genuine Hotels.com guest review

This was our first visit to Hay and the Swan and we were very impressed. The hotel must have its origins as an old coaching inn and the whole scale of the place is magnificent. Our room was fine and quiet. The dinner in the Bistro was excellent , as was the breakfast with a good range of cereals and fruits and a delicious cooked selection. We rated […] it all very highly and will be back. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

very nice guiet and comffy I would stay again.

Genuine Hotels.com guest review

The room was great, the atmosphere friendly and the food good but a little expensive. The garden was stunning with manicured lawns and a fine selection of plants. Hay is a great place if you love books but there is not much else to do there really - non book lovers will cover it in a few hrs. If you haven't been then its definitely worth the trip. Probably […] go back there again just for the atmosphere which was fab! Read more

Genuine Hotels.com guest review

Super location, good looking hotel, most helpful and pleasant staff, but miniature double bedroom that gave me claustrophobia - had to leave window open to survive. Yes - I'd recommend it on all counts, but avoid room 10.

Genuine Expedia guest review

GRAND OLD HOTEL IN NEED OF MODERNISATION IT WOULD BE A GOOD IDEA FOR THE OWNERS TO TURN DOWN THE HEATING AND SAVE MONEY FOR USE IN UPGRADING THE DECOR

Genuine Hotels.com guest review

This hotel is located on the very edge of Hay-on-Wye, close to some of the biggest bookshops and also handy to pubs and other places to eat if someone wants food other than what the hotel bistro offers. I had an outside room which, while slightly sloping, was comfortable and, surprisingly, quiet. Breakfast was excellent and the staff couldn't have been […] more helpful. Read more

Genuine Hotels.com guest review

ビジネスユーズとして二泊しました。夕食もおいしく快適に過ごせました。

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Spændende og interessant. God beliggenhed.

Genuine Hotels.com guest review

The Swan at Hay ligger sentralt til i den idylliske landsbyen. Det er et gammelt hotell med sjarme og med en flott hage hvor vi kunne nyte en kald drink i sommervarmen. Restauranten var midt på treet, så ville ikke spist der mer enn en gang.

Genuine Hotels.com guest review

The Swan at Hay Hotel est une bonne adresse pour qui veut séjourner à Hay-on-Wye et découvrir les librairies de livres anciens ou la réserve d'oiseaux de Holy Island. Bonne cuisine dans un cadre chaleureux et agréable, avec un service détendu et efficace. Un bémol : certaines chambres donnent directement sur une cour intérieure, et il ne faut pas se […] trouver en face du néon de sécurité qui nous a éclairés toutes les nuits... (en l'absence de rideau sur la porte, il a fallu mettre une serviette de toilette). Read more

Genuine Hotels.com guest review