"Beware, hotel website is fraud"
01/22/15 Susanta S
No, I didn't have an opportunity to stay at the hotel I booked it for 22.01.15 to 24.01.15 and below is what happened : 1. The hotel website has got a phone no. 080-40003000 which is programmed to answer that the phone no is not valid. Remember that is the only number on the website. So when I called up for reservation, naturally I couldn't get through 2. The hotel website has an online booking tab. Once you enter your name, phone no & email, a call comes almost immediately. They confirmed my booking, One Mr Krishnan, by saying that he was speaking from the hotel. (First Fraudulent activity). He sent a link by mail for 20% advance payment, the same was paid and I got a confirmation for booking.This happened around 5pm. 3, Then the fun started. I got a mail that the booking was cancelled. I saw that mail around 9pm. Think of my predicament, I have to catch a flight at 7am on next morning. 4. Called up the number given on the booking voucher, only to hear that they would open on the next day 5. By that time I got little desperate. So tried to find Citrine hotel no, and got a number from Zomato. Called up the hotel, narrate the whole thing. They could only say that they were full and to my surprise, they said you didn't book through the hotel website, you booked through ezeecloud. My submission that I had gone to their website only and booked, didn't cut any ice. And the hotel said that ezeecloud managed their online booking and for ezeecloud doings, hotel can't be held responsible. 6. Funnily, while talking to the hotel, I put another request with a different name, number and email to hotel website. Call came immediately. Mind it, when you call ezeecloud number, the electronic voice said you could contact only the next day. However, the gentleman from ezeecloud was once again ready to take another booking. When I told that ezeecloud fellow the actual happenings, he disconnected the phone by telling that he would come back in 5 mins, of course he never called and I had no way to contact them 7. The worst part came at last. I had been given one Mr Sandeep's number, sales manager of Citrine Hotel. The rudeness showed by him on the phone was exemplary, If the hotel kept for doing that in this kind of critical situation, then I would have certainly recommend him for a promotion. But I believe that no hotel would operate in such fashion. His argument was "why you didn't call up the hotel and booked". When I told him that the hotel number given on the website was programmed for no answering, he simply stated that it was my problem. When I told him that I left my name, number etc in their hotel website, and then someone called with that reference and said that he was calling from Citrine, did I make a mistake of believing. His response was "Do whatever you feel like, we are not responsible". His behavior compelled me to think of taking legal action and move to consumer court. 8. Of course there is no response from ezeecloud about refund of advance.
01/09/15 AsmitaMhatre Mumbai (Bombay), India
I recently stayed here for 4 nights and had an enjoyable stay. Clean with good facilities. Excellent for our purpose, as we were able to fit all 5 of us in the suite. Seems out of the way, but not really, Very cooperative staff... We had 3 kids with us who could enjoy the breakfast brunch. Food is also very nice. "Definitely recommend to visitors"
01/03/15 Shyam P
My wife and I spent 3 nights at the honeymoon suite at Citrine. Although it is in the center of the city, the suite was spacious, clean and had good privacy. The hotel staff is very courteous and the service was great. The food is excellent too. All in all, its a great place to stay!
"A small boutique hotel in a great location"
01/03/15 delhitraveler2015 New Delhi, India
The hotel is very close to the railway station. The location also is such that one can get three wheelers right next to the hotel. The hotel itself is well maintained and neat and clean. The food served by restaurants is good and not exorbitantly priced. The buffet spread during breakfast is good and the best thing is 24 hrs checkout.
12/31/14 Ashok S Mumbai, Maharashtra, India
Stayed in this hotel for 3 days in connection with some conference. I found the hotel is excellent with respect to Hygiene, Comfort, Cleanliness, Staff behaviour etc. The only issue is the breakfast spread. However with the price I can definitely recommend this hotel.
12/21/14 Shreekrish Chennai (Madras), India
stayed for 3 days on an official trip to Bengaluru. Rooms were good neat and clean with all basic amenities and room was spacious enough. This hotel is very near to mall. Staff were courteous. Wifi was available most of the time. Breakfast was good but dinner the spread was very less.
12/09/14 abishekvishnu85 Chennai (Madras), India
We stayed here for weekend in November. Location is very convenient at a walkable distance from the city railway junction, manthri mall is 10 minutes walk away. It's right on the way to Anand Rao circle if are avid to board one of the travel bus. Rooms are very clean and spacious, I stayed in club executive room. Mattress is a hard mattress though, but no complaints about it. Gym was not functional when I visited. Minibar was empty ! Complementary buffet breakfast had a good spread, palatable and good, nothing to rave about. We preferred room service at other times, probably a better option considering the size and ambience of the restaurant. Over all food was delicious. As for the nearby areas try the rooftop restaurant at nearby Lalit Ashok at a walkable distance if you are into Japanese and Thai food, ambience was good, food not so much. Ola cab appeared much cost effective to roam around. Regarding room tips, I don't think it makes much of difference as there is no stunning views from windows, they are better when kept closed. Highly recommended for weekend domestic travellers. Very cost effective. Booked via clear trip.
12/01/14 Evelyne D Brisbane, Queensland, Australia
I stayed at the Citrine hotel for 3 days after a conference in Bangalore. I had booked an executive room through a hoel booking website. when I arrived they did not find my booking but after showing my booking confirmation they organised me a room without any hassle. The room was very spacious and very clean with modern facilities. The service of all staff was always very helpful and friendly. The complementary breakfast was very good and there was a wide choice of both Indian and western style food. The only reason I did not rate the hotel as excellent is because the wifi internet was quite unreliable (reception was in and out)
11/05/14 hemantnparulekar Mumbai (Bombay), India
we had booked two rooms. we reached their at 12,30 in the night. we were welcomed very well. room service was available, we got sandwitch, omlete, french fries and milk with bournevita to eat. staff was courteous, Rooms were were very good. In short it was wonderfull stay.
"Canara Bank Staff Party on 27th October 2014"
11/04/14 Doraiswamy a
Our family members are frequent visitors of Citrine Hotel.With this background I had taken the initiative to arrange the Staff party mentioned in the subject with about 26 of our colleagues. I must say I was not let down. The party turned out to be a tremendous success. The ambiance was excellent, the service was very good and the food was divine. The overall experience, even though the nervousness of arranging for the first time in Citrine Hotel was looming before the start of the party which vanished in a ziffy of course, was terrific. I am sure to come again and also recommend the Hotel to my other friends and colleagues. Thanks for the great hospitality extended to us during the party which is appreciated by each and every member of the party. Keep up the good work.
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