"Excellent location, great view"
although the view and the location were excellent, there were a few issues. we found stains on some of the towels and the room did not appear to be completely cleaned, as we had found some glasses on the floor, either from a previous guest or the staff. after the first night we had to request our room be serviced, since nobody had ever come by. lastly, […] we had to have our room key programmed every day we were there. with the exception of the above mentioned issues we did enjoy our stay and the staff was pleasant and helpful Read moreGenuine Hotels.com guest review
"Nice room but LOUD music"
We stayed here for a quick family getaway on a Friday night. No one warned us that there would be LOUD music that would keep our infant awake til 2 a.m. At 11:30p.m., the same night we checked in, we checked out! I DO NOT RECOMMEND THIS HOTEL IF YOU WANT TO SLEEP ON THE WEEKEND! It ruined our daughters first trip to the beach.Genuine Expedia guest review
"Nice hotel close to the beach"
The staff was friendly but a little slow during check in & out. The room and pool area were clean and enjoyable. However we had to deal with a lot of stomping and yelling from the room above us. It didn't get much better even after we called the management about it. Their continental breakfast was decent.Genuine Expedia guest review
This hotel was great!! Perfect location to restaurants & bars, the Brick House down the street was great. Breakfast at the hotel was great, quiet rooms with balconies and views of the gulf!Genuine Hotels.com guest review
"On the beach"
This is a good hotel right on the beach a short walk from the amusement pier and Bubba Gump's. Clean hotel, friendly staff and well priced for its location. Less than two miles from the cruise line pier and would stay there again before and after another cruise. Lots to see in Galveston so plan a full day or two when there.Genuine Hotels.com guest review
"Good hotel, good location!"
The hotel is very nice and looks like it has been redone pretty recently so it's clean and well kempt. My only complaint is about the freezing indoor pool. I specifically booked a hotel with an indoor pool so we could go swimming and it was freezing! This was a little disappointing, but overall we enjoye our stay!Genuine Hotels.com guest review
Never will I stay at this or any other Country Inn or affiliate due to this experience. It's not often that a hotel can ruin a vacation, this one did mine.Genuine Hotels.com guest review
"Good for the beach"
You're right on the sea wall. My room looked out over the Gulf. There are tiny balconies for each room but if the club next door is going full bore you'll probably skip them. Breakfast is standard. Waffle makers, cereal, scrambled eggs on a steam tray. The only off-putting thing is the waivers you have to sign on registration. You have to initial 6 […] or 8 items. The hotel gets good grades on the value for money category. Read moreGenuine Hotels.com guest review
"Close to the beach and Pleasure Pier"
I enjoyed it a great deal. The hot tub was very good. The breakfast was great. Everyone was friendly.Genuine Hotels.com guest review
Great stay!! I was 100% satisfied!Genuine Hotels.com guest review
We recently stayed here only because it was raining and they had an indoor pool we actually switched mid vac. It is not like pics show hot tub was very green maint was scooping out green algae when we arrived also pictures don't allow you to smell hotel . it smells like a baby diaper gd location that's about it.Genuine Hotels.com guest review
Excellent hotel, clean, modern. Good breakfast, good location.Genuine Hotels.com guest review
Relatively new hotel located close to the Pleasure Pier. Room was nice with two qween beds and a private balcony. Breakfast was typical for these types of hotels. Compared to the other galveston hotels pricing was reasonable.Genuine Hotels.com guest review
"Close to beach"
Enjoyed the stay except for the loud group late at night and early in the morning next to us. It was quite in the sitting room but not back in the bedroom.Genuine Expedia guest review
Very nervous from reviews. Not so bad though. They didn't want to give me a parking pass. I complained until they did. I didn't want to get towed. I recorded my check in and out with my phone.Genuine Hotels.com guest review
"Worst customer service anywhere and poor amenities"
No parking. Broken vending machines. Broken laundry facilities. Poor drainage in tub. No hot water. No towels for pool. Poor customer service. Delayed check-in process. And, problems checking into already-occupied room.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Galveston Beach, TX Thank you for the review. We apologize for the inconvenience you incurred during your stay at the hotel and rest assured we are working diligently to fine tune the operations so that problems like the ones you incurred do not get repeated. Kindly accept our sincere apologies again on behalf of the entire staff of Country Inn and Suites .
great hotel, unfortunately weather too cold outsideGenuine Expedia guest review
"Good location, adequate amenities"
Good points include the convenient location to the Kemah boardwalk and seafood restaurants, and relatively low room rates. Negatives include insufficient parking spots (I had to park in a handicap spot with the permission of the desk clerk), and a requirement to pay a $50 "incidentals" fee upfront, which gets refunded in 2-4 days (hopefully!) The breakfast […] buffet was slightly below par, and a patio light was kept on all night, which could be a problem for anyone that needs a very dark room to get to sleep. Read moreGenuine Expedia guest review
Loved everything, we were 50 yards from the breach. our room looked out to the ocean and the main strip. The only thing that I wasn't pleased with was the staff's attitude.Genuine Hotels.com guest review
"I am sooooooo disappointed...hotel turned us away"
w hotel turned us away claiming that I should have read about the hotel ... I did not visit the hotel's website. I just saw the price and the rating of the hotel. i was planning to treat my husband to a 2nd honeymoon...but disaster hit our plans. expedia was paid $411.71; an additional $400+ had to be paid to a 2-star inn on thr opposite end of the […] island from the cruise ship center. Read moreGenuine Expedia guest review
Response by Country Inn & Suites By Carlson, Galveston Beach, TX Thank you for taking the time to post this review.On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations
"Near Zero Parking"
We didn't appreciate having to leave our vehicle in a 2 hour parking space all night, worried that it would be towed. There were probably 40 parking places for the entire motel! People were parking in the alley, street, and anywhere else they could find. When I asked where guests were supposed to park, I was told that they knew that parking was a problem, […] and we would just have to squeeze in. Also, the hot tub was yellow. Yuck! Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Galveston Beach, TX On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations
It was nice and a great price. The breakfast was great.Genuine Expedia guest review
Overall, I had a great experience at the hotel. The girls at the check in counter were not as pleasant as I expected (one was even on her cell phone at one time).Genuine Hotels.com guest review
our stay at the hotel was wonderful, the people were outstanding. I would stay again either at this one or other ones that are available in other states,Genuine Hotels.com guest review
"No hot water. Loud sand blast building all stay"
No hot water. Were using power tools, out side room all weekend. Power washing, loud air tools, grinding, painting. Could not enjoy reading on balcony. Loud music in lobby. Other wise. Beds comfortable, roomy. Close to places to eat and entertainment.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Galveston Beach, TX Thank you for your recent stay with us and reviewing our property I am disappointed to hear that your experience with us was not what you expected. I sincerely apologize for the dissatisfaction you had.Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests. We appreciate your feedback as this is our best resource for improving guest services. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.
We had a nice time visiting several attractions and restaurants nearby. Great view despite the fog.Genuine Hotels.com guest review
"great place to stay for one night"
We Arrived Early In Morning And The Parking Lot Was Full. But They Did Allow Us To Park Wherever We Could. We Slept And Headed Out For Our Cruise...It Was A Good PlaCe For One Night.Genuine Hotels.com guest review
"Nice hotel but not what I reserved"
When I booked this hotel on Hotels.com, I put in that there were 5 of us. I requested a room for 5 of us. I get to the hotel with all 5 of us, but they only have a room for 4 of us. On the paperwork the hotel had, it showed 5 people, but I was told that only a room with 2 queen beds was reserved and of course the hotel was booked to the max and oh, […] by the way, we can't put a rollaway in that room because it is a fire hazard. My son ended up sleeping in a chair. Not very comfortable and staff was not very helpful even though all of the paperwork was for 5 people! Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Galveston Beach, TX Thank you for taking the time to post a review on Expedia. Staff and I will review your comments and work to improve our operation. I appreciate your candid remarks and have a wonderful day.
"Nice Location and Clean"
A nice place to stay during Madi Gra. We had a clean spacious room located near town. We were within walking distance of Pleasure Pier and many other Restaurants. We had a great view from our room of the Gulf. The Staff was very accommodating and nice.Genuine Expedia guest review
The hotel was under construction and early Saturday morning they were out working and the constent beeping (like someone was backing up) noise was annoying when you are trying to sleep. We were on the south side of the hotel and there is a bar across the street and you could hear the music like you were standing outside. The hotel is nice but they need […] to insulate better and not start work until at least 8am on Sat & Sun. Read moreGenuine Expedia guest review
Response by Country Inn & Suites By Carlson, Galveston Beach, TX Thank you for the review of our hotel.We are hospitality professionals who pride ourselves on delivering a world class experience. For that reason, the comments are troubling and will certainly be looked into. Most importantly, I'd like to apologize for the issues you encountered and for any discomfort you may have experienced. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.
I had a wonderful 2 night stay for my birthday, not one complaint. Best location, great view, friendly staff, very clean, free parking, in-door pool and hot tub, gym, laundry area, free breakfast, microwave, and fridge. I'm glad I caught a very low rate, I will definitely stay again, and recommend it!Genuine Hotels.com guest review
"Much Better Than Expected!"
This hotel has recently been updated. It is squeaky clean, and the indoor pool and hot tub were fabulous. The free breakfast included fresh fruit and yogurt, eggs, sausage, potatoes, waffles, toast, muffins, cereals, juices, etc. Coffee and tea always available in the lobby 24/7. Right across from the beach and Pleasure Pier with a balcony and many […] restaurants within walking distance. Staff was very pleasant. Definitely recommend. Read moreGenuine Expedia guest review
"Galveston Pier and seawall right within reach"
I would definitely recommend this hotel. Very clean and comfortable. Home away from home. The complementary breakfast was a little crowded but that was due to a cruise delay. Overall, I would definitely stay here again!Genuine Hotels.com guest review
"It's right by the new Pleasure pier!"
The staff was very friendly. The buffet style breakfast was one of the best I have ever had at any hotel! The hot tub was very clean and relaxing! I will definitely stay here again. Don't let the price fool you, this hotel was better than some higher priced establishments I have stayed with!Genuine Hotels.com guest review
Wonderful hotel within walking distance from sooo many different attractions, and especially a short safe walk to the beach.Genuine Expedia guest review
"Great access to Pleasure Pier"
Convenient. Small parking lot and you gotta get a pass to place in your car to avoid being towed. Wonderfully HOT indoor hot tub. Large rooms with balcony views of Gulf of Mexico. Would stay again!Genuine Hotels.com guest review
"Great Place Right Near the Beach"
We stayed overnight here when we were in town to do a college visit with our daughter (TX A&M at Galveston). The hotel was delightfully clean, the breakfast was a myriad of choices, and the room was comfortable and quiet. It is located right across the street from the beach, so we plan to come back in warmer months to take advantage of the beach activities. […] The staff were pleasantly friendly and made us feel welcome. Even the person taking care of the breakfast area (cleaning it throughout the breakfast hours, replenishing food, etc.) was great! Read moreGenuine Expedia guest review
"Clean and comfortable"
This was a great place to stay because it was well kept and clean. The staff was friendly and accommodating. My balcony was perpendicular to the beach instead of facing the beach, so it was a partial view of the ocean. There were a few stains on the carpet but it looked clean and it did not bother me.Genuine Expedia guest review
"Great price at clean hotel"
It was the off season so rates were very low. Location was great as it is less than a block from the seawall. The hotel was clean and looked like it had been renovated relatively recently. Parking was terrible and they need a bigger lot. Everything other than that was great.Genuine Hotels.com guest review
"We'll be back!"
Check-in was fast. Room was clean with beautiful furniture and linens. Private balcony with a view of Pleasure Pier just a block away. Location was perfect for strolling on the seawall.Genuine Expedia guest review
we enjoyed the stay, the breakfast, and the convinience to the beach, and the boardwalk and restaurants and to the Cruise Port.Genuine Hotels.com guest review
One of the best overall lodging experiences of my life. Hotel was conveniently located to beaches and attractions and the quality of room accommodations and staff responsiveness was better than hotels I've paid twice as much for to stay. The next time I travel to Galveston, I will check for available rooms at Country Inns and Suites first. Brian Kunkel Fort […] Worth, TX. Read moreGenuine Expedia guest review
"Nice and clean."
Very nice and clean, staff were always nice and helpful. Close to all point of interest in Galveston Island.Genuine Expedia guest review
Check-in was quick and easy. Front desk lady was polite and friendly. Room was clean. Balcony overlooked the Pleasure Pier. Breakfast was great. We would book a room here again!Genuine Hotels.com guest review
"Helpful staff and clean"
We were glad we chose this hotel. Very Clean, in good shape, and the staff was friendly and helpful. Close to the Pleasure Pier, and the beach. Will stay here again. It's parking lot is small, so if you have a good parking spot, only move your car if you have to.Genuine Hotels.com guest review
"I was charged a $150.00 smoking fee and no one smo"
their rooms are dirty and staff are rude, I was charged for a smoking fee no one smoked in the room, there was cig butts all over on the balcony and cig smears on the wall. I am fighting with them over this. I will stay again back at the holiday inn express. a lot nicer and honest staff.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Galveston Beach, TX Thank you for your review. We are a nonsmoking and pet free facility. It is mentioned to the guest at the time of check in and also there are signs in the rooms stating our policy. In an event there is cigarette smell in the room a room recovery fee is charged to the guest for deep cleaning the room in order to make it ready for the next guest. . We take pride in providing both a quality product and service. Please contact me directly at the hotel to further discuss your hotel stay
Clean and nice. Comfortable and nice breakfast. Across street from beach.Genuine Expedia guest review
We came down to Galveston, TX on a saturday. Country Inn & Suites shuttled us to the Carnival Magic boat with ease. We called when we returned to port and the wait was minimal. The shuttle ride back was great and again with ease. I'd do it AGAIN in a heartbeat. I give Country Inn & Suites an 11 out of 10!!!! Excellent, Polite people! Thanks for making […] our transition between going & coming stressless! Read moreGenuine Expedia guest review
Our room was very nice and over looked the Gulf.Genuine Hotels.com guest review
Everything was great with this hotel room, the location was at a great spot. We booked this a couple of hours before arrival and everything went smoothly.Genuine Hotels.com guest review
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