Reviewed by a Hotels.com guest on Feb 27, 2013
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""Reviewed by a Hotels.com guest on Feb 26, 2013
Very clean hotel ! From the clerks to the housekeeping crew all were very friendly and cordial ! Will be visiting again . Price was also reasonable.
Reviewed by a Hotels.com guest on Feb 26, 2013
This guest did not leave a comment.
"Good location, uncomfortable stay"Reviewed by a Hotels.com guest on Feb 26, 2013
Let me forwarn you, the bed is like sleeping on cinder blocks. It is terrible. My husband and I stayed with another couple at this hotel and was very happy with the apperance of the hotel. The problem was that we didn't get to sleep the entire night after a long day of driving 3 hours to get to our hotel after the wedding that we attended. We personally feel as if it would have been way better to spend an extra 20 dollars to stay at HIExpress or Fairfield. Other than that, the front desk attendant was very friendly and helpful in any situation needed. Quick check-in!
"A great stopover with nice accommodations"Reviewed by a Hotels.com guest on Feb 25, 2013
Nice accommodations, clean and stylish. Great access to all points near NASA Space Center. Breakfast buffet is excellent - well worth the upgrade.
"great experience"
Loved the location. Nice big room, and great scenary from the balcony.Genuine Hotels.com guest review
"Very Good"
We enjoyed the fact that we could leave our car there for the duration of our cruise and have a shuddle pick us up and bring us back to the car. The cost of the service was very reasonable.Genuine Hotels.com guest review
"Cruise"
Alittle conserned about how safe my truck would be there in your parking lot. Not very much parking there.Genuine Hotels.com guest review
"two thumbs up!"
This is a very comfortable hotel in a great location. There are fun restaurants, bars, and a convenient store within walking distance. The bed was very comfortable and I would definitely recommend it to anyone.Genuine Expedia guest review
"near to cruise lines"
Parking was unavailable and not as advertised for FREE parking for cruise line customers. Also, it did not say the convenient shuttle to the cruise pier cost $14 per person each way. Morning breakfast was mediocre. Very disappointed for the cost.Genuine Hotels.com guest review
"Find a better hotel"
It was alledged that this hotel had adequate parking. No, in fact, upon returning from a wonderful dinner, the parking lot was overflowing and the hotel staff presented a "red card" that allegedly would protect the car from being towed when parked on the street. However, the " red card" was only good for "their" places on the street, which were extremely […] limited and unavailable. So, staff said to park in the Porte cohere. Following morning revealed more cars there in the "fire lane" blocking many more. Bad deal! Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Galveston Beach, TX Thank you for taking the time to write a review about your recent stay. Our goal is to ensure that all our guest leave satisfied and we try our best to fulfill all our guest requests. I apologize for the shortfalls during your recent stay with us . We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. Rest assured, we will address this and will work diligently to rectify any unsatisfactory experiences. Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your thoughts and I hope you will give us the opportunity to serve you again in the future.
We booked this hotel as a last minute decision to go the beach. The price was very affordable and the hotel was exactly what we expected. A nice surprise is that we ended up with a room facing the beach! The hotel staff was very friendly, and the hotel all around was very clean. I loved that we could walk out on our balcony and see the ocean. The surrounding […] businesses were not as classy as the hotel, but it is a beach town so you can't expect too much! Otherwise we felt safe in our surroundings and even went for a walk on the beach late at night. I would highly recommend this hotel to anyone. I have always had a good experience staying at Country Inn and Suites, they go above and beyond for their guests! Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Ok Hotel. Not Great"
This Hotel is in a nice location surrounded by some very poor housing. Hotel was clean but room was not. Bathroom had issues as well as pull out couch. Breakfast was fine but cramped.Genuine Hotels.com guest review
"Ineffective Staff"
Room was nice. Staff was ineffective. Although I had prepaid my room, the front desk charged my card a $50 deposit without informing me. We were missing a remote control and I called the front desk and told them and they said they'd bring us one, but never did. Location, location, location....on the seawall was a plus, but don't expect much in way of […] service. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Galveston Beach, TX Thank you for taking the time to write a review about your recent stay. Our goal is to ensure that all our guest leave satisfied and we try our best to fulfill all our guest requests. I apologize for the shortfalls during your recent stay with us . We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. Rest assured, we will address this and will work diligently to rectify any unsatisfactory experiences. Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your thoughts and I hope you will give us the opportunity to serve you again in the future.
"bad area!"
On arrival the young lady at the front desk was not real excited about anything, except to get us all on our way. Lot of noises around the property, mostly neighbors.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Good hotel excellant location"
The hotel was located close to the sea wall and pleasure pier. It was a good clean hotel for a good price. The only issues we had were no one made our beds or cleaned our room between the days of our stay, the sink drain in our room had a leak and one of the elevetors would not go to the 5th floor. Overall I would stay here again.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"EXCELLENT!!"
I stay in hotels every week. I have stayed at several in Galveston and this is the Best Hotel for the cost. I have stayed at high end hotels and none of them have the amenities that this one has for the value. It was very clean and very comfortable, the included breakfast was great, indoor pool is great, bed was great, cable tv was great, blacony was […] great. All around great hotel! Read moreGenuine Hotels.com guest review
"very well worth every penny. a+ staying."
Was very pleased. Breakfast was great. Pool and hot tub indoors. Close to many things and across the street from the beach. What more could you for? Traveling with a teenager and two.youngerGenuine Expedia guest review
"Great spot."
We really enjoyed it!! Would recommend this hotel and will stay here again.Genuine Hotels.com guest review
Front desk personnel where helpful and informative on places to eat. Disappointed with breakfast,no eggs and little food left when every one was catching a cruise ship.Genuine Hotels.com guest review
"Perfect Location"
This hotel was great! It was within walking distance of the beach and Pleasure Pier! We will be stying here again!Genuine Hotels.com guest review
"none"
room was freshly painted, but tape still left around ceiling in bathroom.Genuine Hotels.com guest review
"Would not recommend staying here"
This hotel was okay, with mediocre staff and breakfast. The staff could have been more tentative, but not a lot can be expected from how much one pays for this hotel. You get what you pay for, and this hotel was just that, nothing more, nothing less.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Avoid if Possible"
This hotel only looks nice online. It's true prices (for rooms above the second floor) aren't revealed until check in; they are considerably higher. The service leaves alot to be desired. Staff is courteous, but painfully slow and show a reckless lack of attention to detail. Housekeeping repeatedly left balcony door unlocked; exposing room and my belongings […] to an unnecessary risk of theft. I will never stay here again. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Probably will look elsewhere next time"
The hotel would be a pleasure except for four things: (1) It smells of chlorine from the indoor pool, (2) the breakfast was the worst we've had in a long time, (3) check-in was extremely slow with a long line and a desk clerk who kept walking away from the desk, and (4) a parking lot where the hotel apparentlty allows cruise passengers to leave their […] cars while at sea. Don't even think about going out at night and taking your car with you. You may have a problem finding a place to park it when you get back. Read moreGenuine Hotels.com guest review
"Stay Away..."
This hotel was chosen because we needed someplace close to the port. It is attached to a bar and in a dangerous neighborhood. This is, of course, my opinion. The service was very poor and the staff changed the "shuttle" service time, cost and even existence several times. it was just too stressful, and loud, to stay here again.Genuine Hotels.com guest review
Staff not very friendly, pool not heated, everything else was fineGenuine Hotels.com guest review
loved the balconyGenuine Hotels.com guest review
"Decent hotel with a great view of the ocean"
We were pleasantly surprised with this hotel. We find it increasingly difficult to find hotels that all of us agree on, are comfortable in, and in the right price range. Our kids are 13 (boy), 16, 18, & 20 (all girls) but this seemed to hit most of our criteria. Our trip was just before Thanksgiving so the environment was slightly different than what […] most people see. The pull out couch was the typical version and whichever kids ended up on it complained a bit about the comfort of it but that was quickly forgotten once they went to the balcony and could see the ocean. The front desk girl gave me great advice when I asked about the boat tours and seeing the dolphins. She pointed out that most people just take the ferry which is free and you see plenty of dolphins, etc (we did). A couple of irritations with the hotel: my main gripe was the treadmills were not working properly. One wouldn't go up at all and the other was stuck in the up position. Also the maid didn't take the wet towels with her 2 of the days we stayed even though new ones were in the bathroom. As a family of 6 we generate quite a few between showers and the pool so my wife wasn't happy with that. Read moreGenuine Expedia guest review
"Great location, close to everything"
Room was very clean and comfortable. Furniture was new. Hotel was very close to pier and areas we wanted to explore. Breakfast was included, with hot items that varied by day. Hotel exceeded my expectations!Genuine Hotels.com guest review
"Perfect for the price"
We had a great stay and the spa was greatGenuine Hotels.com guest review
"Noisy-lack of sleep"
too much outside noise, never stay in room 214 if you plan to sleep any.Genuine Hotels.com guest review
"Great value for price; exceeded expectations"
Centrally located; walking distance to good food, play; very nice property with an upscale feel; terrific hot breakfast compared to similarly rated.Genuine Hotels.com guest review
"Quaint hotel"
Could tell that carpet was not vacuumed & bathroom floor had a hairball under sink!Genuine Expedia guest review
"check out the pier"
Over all it was nice and well kept. The bathroom could of been cleaner. We were woke up at the crack of dawn by screaming kiss running up and down the hallway.Genuine Hotels.com guest review
"disappointed"
We arrived at the hotel at 2:00 pm and were told that the room was ready but since check in time was not until 3:00, we would have to pay a $15.00 fee to get in the room at 2:00. Obviously, we did not pay and waited the hour to get in. I had never run into this before and think this is out of line.Genuine Hotels.com guest review
"friendly and comfortable"
Excellent value for the price.Genuine Hotels.com guest review
"Pleasant stay"
Very nice hotelGenuine Hotels.com guest review
Everything was great but when you put th do not disturb on the door they come in anyway we did not like that at all.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
Nice room, could be a little darker for sleeping but overall good quality friendly staff.Genuine Hotels.com guest review
"Nice Stay (1 night)"
I was a little hesitant to stay here after reading a few reviews, however, my experience was very good. Although the hotel isn't in the best neighborhood, I didn't feel that it was unsafe. The location is very convenient to both the beach and the Pleasure pier, as well as assorted restaurants and bars. The hotel itself was in good condition, the staff […] was very helpful and courteous, the room was clean and bed comfortable. The breakfast was okay, but I was wasn't expecting anything fancy anyway. Lots of coffee, juice, biscuits (hot), sausage, eggs as well as waffles, cereal. Nothing spectacular, but overall a good hotel in a convenient beach location. Read moreGenuine Expedia guest review
"Cozy place"
Lobby and Hallways were cold. But other than that we loved it. We had stayed at one in Erie,PA in SeptemberGenuine Expedia guest review
"horrible"
They charged me a cleaning fee of 150 bucks and accused us of smoking weed when I have never touched the stuff. Clearly someone next door to our room cause we smelled it all night. But they charged us and I will never stay at this hotel and really makes hotels.com look bad.Genuine Hotels.com guest review
"The only thing is it was a great location..."
I upgraded to a room with a jacuzzi tub. I believe that I was overcharged but I didn't say anything because it was our anniversary. We stayed two nights. When they cleaned our room on the second day, they did not clean out the tub and they only put clean towels in the bathroom. For that kind of money I expect my room to be cleaned as if we were checking […] in for the first time. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
Was a great stay,definetly stay there again.The staff was very helpfull,great breakfast.Our room was very clean,every where we went was clean.Made our stay very enjoyable.Genuine Hotels.com guest review
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