All hotels in Santiago, Chile
1 room, 2 adults
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Avenida Alonso de Cordova 5727Las Condes, SantiagoRegion Metropolitana7560927Chile, ‏‎866-925-8648
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Hotels.com reviewsTripAdvisor reviews
4.3 / 5Excellent

Score breakdown (from 221 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • Breakfast
    Tasty breakfast
  • Room
    Great room
  • Pool
    Ordinary pool
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5.0 / 5Outstanding
Wonderful hotel, great staff
Genuine Hotels.com guest review
4 night romance trip Feb 14, 2016
Allan
US
5.0 / 5Outstanding
"A great place to visit Santiago"
Friendly helpful staff. Near high-end shopping and great park. Also close to Metro with a 20-30 minute ride to significant cultural sites.
Genuine Hotels.com guest review
2 night family trip Feb 3, 2016
W. Barrie
US
5.0 / 5Outstanding
I had a lovely stay, albeit too short. I had a little confusion with the kind of shuttle but figured it out before I made a mistake.
Genuine Hotels.com guest review
1 night trip Dec 20, 2015
A Traveler
US
4.0 / 5Excellent
"So-so stay"
Great location, good lunch. Reception personnel was very unfriendly in greeting guests. I did overhear the concierge and he was very nice and helpful. I left at 9am and returned at 5pm and room was not cleaned. I complained nicely at checkout, and the receptionist, said, ok. No apologies, nothing. Breakfast was good and abundant. Would likely return next time to the Atton Hotel that is a couple of blocks away (better service, larger rooms and better breakfast).
Genuine Hotels.com guest review
2 night business trip Dec 1, 2015
A Traveler
US
4.0 / 5Excellent
"Good business hotel"
The free WiFi was not as fast as I would have liked; breakfast was good, but service was somewhat slow during peak breakfast hours. Otherwise, great stay. Great location
Genuine Hotels.com guest review
3 night business trip Dec 2, 2015
Hector
US
3.0 / 5Good
"New, good location but bad service"
Very good location, nice facilities but poor service and poor cleanisses in the room. The maintenance is bad, the chair inside the room is not good condition, two times I requested towels in my room because don't have.
Genuine Expedia guest review
Other trip Nov 30, 2015
Daniel
US
3.0 / 5Good
"Nice location, nice facility, terrible service"
Beds are uncomfortable! I wanted to upgrade from two twins to two double beds.. No options. ( or king bed or two twins). I asked for iron machine several times until I had to go to the reception and ask them a little upset. Last night, the room service took 3 hours, no kidding. If you call reception for something, and they tell you they are going to call you back, don't expect to be called at all. Otherwise, the hotel is nice, nice area, and nice pool area with excellent views.
Genuine Expedia guest review
Other trip Sep 21, 2015
luis
US
4.0 / 5Excellent
"near Parque Arauco and Metro"
Is located near the Metro station, and near the shopping center and supermarket, is a nice place. I had problems with the electricity, only one socket works, so it was dificult to charge the phone and the computer.
Genuine Expedia guest review
Other trip Sep 8, 2015
Patty
US
5.0 / 5Outstanding
"Scl aoc"
Rooms were very clean and confortable. Restaurant food was grateful and we'll priced. Hotel close to shopping and food.
Genuine Hotels.com guest review
4 night business trip Aug 31, 2015
Gustavo
US
4.0 / 5Excellent
"Very attentive staff and nice facilites"
We only stayed one night but the staff was awesome, especially giving us the latest possible check out and holding our luggage (we had a 10 pm flight out). Everything was great, including breakfast, with the only hesitation being the weird set up in the twin bed room. Neither bed was anchored to the floor so they kept moving about. Odd. Room service was fast (we arrived really late at night) and the food was okay. My son's burger was fine but my chicken caesar salad was literally chicken and iceberg lettuce with some parmesan. Sigh. But otherwise great - location is really close to a subway station too which is great because taxis started getting expensive in sprawling Santiago.
Genuine Expedia guest review
Other trip Aug 23, 2015
Lael
US
4.0 / 5Excellent
"definitely recommend"
a modern hotel and had many conveniences.... pro - Manque metro stop on red line a 5 minute walk away pro - offers airport pick up for 30,000 Chilean pesos or $50 USD and I would recommend this as the bus & metro combo, which is the alternative, can be sardine packed and a hassle after/ before a long flight pro - breakfast is free (if tasteless) pro - early check in wasn't a problem pro - beautiful views of city & mountains pro - front desk service was great even though I spoke little Spanish pro - great strong wifi signal in rooms con - room service- I placed an order and an hour later when I called back they had no record of my ever ordering?!?! con - breakfast is tasteless and boring - not worth waking up early for con - no close 7-11 (supermarket is a 5 minute walk, but has odd hours) con - beds so soft they seemed to be almost smooshy & not comfy for back con - bathroom had little light and no shower curtain so it was cold after shower
Genuine Expedia guest review
Other trip Jul 29, 2015
Picklewacket
US
4.0 / 5Excellent
God location, friendly sraff, would stay there again.
Genuine Expedia guest review
Other trip Jul 17, 2015
Irma
US
5.0 / 5Outstanding
"Great place!"
Amazing 5-Star service from the staff. The restaurant in the hotel is also top notch. On-site parking and a block away from the Manquehue sub-way station. Easy access from the highway into Los Condes and hotel if driving from the airport.
Genuine Hotels.com guest review
2 night romance trip Jul 7, 2015
A Traveler
US
5.0 / 5Outstanding
"Quality of service"
It was great to stay.
Genuine Hotels.com guest review
6 night business trip May 31, 2015
A Traveler
US
4.0 / 5Excellent
"Close to Parque Arauco and Mall,Metro, banks"
Good breakfast, the business center has a printer but no scanner. The front desk helped to scan documents. Wifi in room was very slow.
Genuine Expedia guest review
Other trip Mar 23, 2015
Lucy
US
5.0 / 5Outstanding
"Great location"
Location was great, steps away from the Metro and not far from the big and upscale Parque Arauco mall. Staff was helpful and courteous. Décor is comtemporary, very nice. The only complaint is that the room was too small.
Genuine Hotels.com guest review
Response by Best Western Premier Marina Las Condes
Dear Guest Your comments are very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best Regards, Katherine Hormazábal Events Coordinator & PR Best Western Marina Las Condes
3 night family trip Mar 15, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice Hotel, Good Location"
We had a nice stay but what really made it memorable was the hotel staff. Very friendly, attentive, polite and professional.
Genuine Expedia guest review
Other trip Feb 4, 2015
Alfredo
US
1.0 / 5Poor
"NO RECCOMENDED"
small access for the parking, sub standard size of parking, additional cost was charge to the room for local taxes, no invoices this charges.
Genuine Hotels.com guest review
1 night business trip Jan 21, 2015
Hervin
US
5.0 / 5Outstanding
"Tour Santiago"
Very nice Citi. Hotel is for a nice place to going around
Genuine Expedia guest review
Other trip Jan 1, 2015
Alexis
US
4.0 / 5Excellent
"Very convenient for business and pleasure"
Modern look. Close to subway, and convenient to Parque Arauco shopping mall that has many restaurants. Breakfast was fine and had plenty tables. The area is in one of the more upscale business centers, so walking around is safe and even enjoyable.
Genuine Expedia guest review
Other trip Dec 19, 2014
JP
US
4.0 / 5Excellent
"Good hotel in the middle of Nueva Las Condes."
Comfortable room, however the A/C system never worked perfectly. The airport shuttle staff was very kind (Hector).
Genuine Expedia guest review
Other trip Dec 13, 2014
Antonio
US
4.0 / 5Excellent
"Nice business hotel"
Location ok for business in Vitacura. Room confort is Fine but could be better, despite that, everything is in excelent condition
Genuine Expedia guest review
Other trip Nov 18, 2014
gus
US
2.0 / 5Fair
"The room is tiny and old."
Good location. But Tiny room. I don't recommend to stay here.
Genuine Expedia guest review
Other trip Oct 19, 2014
Iris
US
5.0 / 5Outstanding
"Excellent Hotel close the city's Financial Center"
Great hotel. Excellent service. Near a Subway station. Very safe and secure.
Genuine Expedia guest review
Other trip Sep 28, 2014
Pablo (Mr. E)
US
5.0 / 5Outstanding
"One night"
Overall it was excellent, their breakfast spread was very well presented, personnel was nice and helpful.
Genuine Expedia guest review
Other trip Sep 23, 2014
LL
US
5.0 / 5Outstanding
"Nice hotel close to malls and metro station"
I liked the place, the city, but sometimes the staff is not the same as the others, i mean there is no standar of treatment.
Genuine Expedia guest review
Other trip Aug 13, 2014
Jhony
US
4.0 / 5Excellent
"Business Trip to Santiago de Chile"
I arrived early morning but Check-in time was 3PM, even thought no rooms were available they made all the effort to get me a room. I had to pay half rate but after traveling all night to get there it was ok. We had problems with the door lock but they were very efficient in replacing the door lock immediately and had it fixed with no other problems to report at Check In. Room is a bit outdated but clean and pleasing. Reminisce of the 1990's type décor.
Genuine Expedia guest review
Other trip Aug 4, 2014
Jarivera
US
4.0 / 5Excellent
"Great place"
the hotel its in a fancy Neighborhood near a huge mall and a park, but other than that you cant quite walk around and take pictures, pretty much 10-15 blocks around the hotel are apartments, there's a mini food market and BK near the Hotel, the room service food is very limited and expensive, great wifi in the room, not many channels on the TV, you can visit some museums and other malls near 20-30km, but in general if your just on business like me, its a nice hotel with a fair rate, remember that Chile is extremely expensive and a 5 star hotel can easily go by $250-500, the jacuzzi and pool were great after work. i recomend it
Genuine Expedia guest review
Other trip Jul 21, 2014
Gustavo
US
3.0 / 5Good
"BUSINESS IN SANTIAGO"
The location of the hotel s not suited for business travellers. No business center, no printer and no taxis...
Genuine Hotels.com guest review
Response by Best Western Premier Marina Las Condes
Dear Guest Thank you for completing the survey regarding your recent stay at our property. You are very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Yolanda Cabrera BEST WESTERN Marina Del Rey
2 night business trip Mar 23, 2014
Atti
US
5.0 / 5Outstanding
"excellent"
I like the Hotel is very good lovation, the food and prices at the restaurant is very good; I love to stay in the Best Western Hotel Marina
Genuine Hotels.com guest review
3 night family trip Jan 13, 2014
veronica
US
5.0 / 5Outstanding
"Excellent hotel witha very friendly staff."
The neighborhood is beautiful and there is a magnificent park nearby.
Genuine Hotels.com guest review
1 night trip Nov 29, 2013
Kahn
US

The following English reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
very good!
Genuine Hotels.com guest review
1 night business trip Nov 8, 2015
Tak Lau
CA
5.0 / 5Outstanding
"Great hotel"
Great hotel, staff made you feel welcome from the minute you arrived. Handy location to subway and well priced would go back here in a flash
Genuine Expedia guest review
Other trip Mar 2, 2015
Andrew
AU
3.0 / 5Good
"Expensive for whats on offer."
Really good location but felt like the price charged was bit on the higher end.Breakfast was really basic!
Genuine Hotels.com guest review
4 night business trip Nov 30, 2014
A Traveler
GB
5.0 / 5Outstanding
"Excellent"
Friendly and helpful staff very clean and lovely breakfady
Genuine Expedia guest review
Other trip Aug 2, 2014
lana
AU
3.0 / 5Good
"Brand new hotel, too much noise"
The hotel was nice but the staff was not very polite nor helpful Somebody called to my room ( wrong number) very early about 6 times, I called reception and the guy was very defensive and rude telling me that no one from the front desk had called; he did not give me any advice or solution Then at 9 am the cleaning lady was knocking on all the doors right next to my room to see if she could enter to clean, waking me up I decided to leave and go elsewhere
Genuine Expedia guest review
Other trip Mar 23, 2014
adriana
CA
4.0 / 5Excellent
The hotel was virtually brand new, service was good, attentive staff, pool on rooftop was nice. Only complaints were that our bar fridge was locked in the room, no tea, coffee or milk. We had room service (vegetarian lasagne) which was pretty average. Location wise it probably suits more of the business traveller as its fair way out of the centre of town but surrounded by newer office buildings.
Genuine Hotels.com guest review
1 night romance trip Jan 14, 2014
Peter
AU
4.0 / 5Excellent
This Hotel is wonderful..good location and good breakfast, nice people work here they treat passengers very good it is very clean, modern.
Genuine Hotels.com guest review
1 night trip Jan 10, 2014
veronica
MX
4.0 / 5Excellent
"Modern hotel and amenities"
This hotel and subsequent reviews were spot on. Best Western Premier Marina Las Condes, is in an ever expanding and developing area, replete with modern conveniences, within close proximity to services and access to transportation that every traveller may expect. Hotel staff were nothing short of courteous and friendly, willing to provide guidance and information at a moments notice. From arrival until departure, our experience with hotel and staff was one of simplicity and charm. A selection of breakfast foods were provided in a buffet style, and while the selection remained constant from day to day, there was enough variety to make every morning a little different. Staff were warm and welcoming, willing to provide information and insight at a moments notice about restaurants, malls, access to transportation and tour buses/groups. Great first time experience in Santiago, Chile.
Genuine Expedia guest review
Other trip Dec 31, 2013
Edmondo
CA
2.0 / 5Fair
"Looks can be deceiving"
Reception staff have an unwillingness to explain anything in English and this can cause you a problem. The swimming pool and jacussi were not working with no plans to reopen.
Genuine Expedia guest review
Other trip Dec 4, 2013
Rob
GB

The following reviews were posted by hotel guests from other countries:

4.0 / 5Excellent
"Good location in Las Condes"
The hotel has a good location in Las Condes, good breakfast, and a gym and nice pool/jacuzzi on the rooftop. But I have stayed in other hotels in Las Condes with better room facilities
Genuine Hotels.com guest review
1 night romance trip Apr 3, 2016
A Traveler
NO
5.0 / 5Outstanding
"muito bom"
bem localizado,perto do metro, empregados atenciosod
Genuine Hotels.com guest review
6 night romance trip Mar 23, 2016
paulo henrique
BR
5.0 / 5Outstanding
"Muito bom. Recomendamos e voltaresmos."
Adoramos nossa estadia no Marina Las Condes. O atendimento é muito bom. O hotel é novo e moderno. Tem um Restaurante Rosso, muito bom e com preço justo. O café da manhã é variado e farto. Computadores e impressoras a disposição e WiFi funcionando todo o tempo.
Genuine Hotels.com guest review
5 night trip with friends Mar 24, 2016
EUDETE DA SILVA
BR
5.0 / 5Outstanding
"Buena Experiencia chilena"
Muy agradable llegar a chile y encontrar sitios y gente que lo hagan sentir bien
Genuine Hotels.com guest review
2 night family trip Jan 17, 2016
A Traveler
CO
5.0 / 5Outstanding
"Bien"
Bel hôtel plus orienté "hommes d'affaires" que "tourisme".
Genuine Hotels.com guest review
2 night romance trip Dec 16, 2015
Catherine
FR
3.0 / 5Good
"Razoavel"
Foi uma estadia rapida, porem a limpeza do banheiro deixou muito a desejar.
Genuine Hotels.com guest review
1 night romance trip Jan 11, 2016
Claudete Aparecida Pires
BR
4.0 / 5Excellent
"COLCHÃO E LIMPEZA DO QUARTO PODERIAM SER MELHORES"
No geral, o hotel é excelente. Como pontos negativos cito dois: o colchão não achei muito confortável e a limpeza do quarto só melhorou após algumas reclamações.
Genuine Hotels.com guest review
5 night romance trip Dec 27, 2015
Leandro
BR
4.0 / 5Excellent
"Hotel ótimo Wi-Fi fraco"
Hotel de excelente localização e conforto. Funcionários muito atenciosos e a internet grátis é péssima. Te forçam a comprar 1 pacote de dados.
Genuine Hotels.com guest review
3 night romance trip Dec 28, 2015
Patricia
BR
5.0 / 5Outstanding
"Voltaria a me hospedar tranquilamente"
Excelent hotel! Muito bem localizado e com funcionários bem atenciosos. O café da manhã támbem é muito bom e boa parte dos empregados entende o português.
Genuine Hotels.com guest review
4 night romance trip Dec 27, 2015
Ricardo
BR
5.0 / 5Outstanding
"オフィスエリアのLas Condesにあるリーズナブルな快適なホテル."
オフィスエリアのLas Condesでメトロの駅から徒歩5分で立地が大変よく,その割には周辺のマリオット系のホテルなどと比べると価格がリーズナブルです.部屋も清潔で,バイキングの朝食も充実していました.ただし,コーヒーメーカーや電気ポットがないので,部屋でお湯を沸かすことができず,コーヒーが部屋で飲めないのが難点です.
Genuine Expedia guest review
Other trip Dec 19, 2015
kkk
JP
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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