"Nothing fancy but clean"
Was nice and clean, staff was great!! Room was comfortable. Pool was small but nice.Genuine Expedia guest review
Room was clean. Rooms are small but King room was enough room for 2 people. Indoor pool is small but the girls & team loved it. No outdoor pool. Close location to food, Walmart & SAMs. Breakfast foods were OK. Was the usual waffles, cereal, bagels, fruit and oatmeal.Genuine Hotels.com guest review
the rooms were good. asked for connecting/adjoining rooms...not available. The rooms were clean, pillows not so good. The pool area is handicap friendly, both pool and hot tub had chair lift, very impressed. The staff was friendly but did not go out of their way with to help. after arriving, asked front desk person about local resturants and delivery […] ....was handed a copy paper box with menus, "pick what you like" and told "if they deliver it is stated on menu"..asked about a preference ..not given and told not their job. I would stay again. Rooms were clean. Read moreGenuine Hotels.com guest review
Nice array of breakfast options. Be careful using the indoor pool and hot tub. The abundance of chemicals ruined my swimsuit, but I should have taken note of the strong odor and avoided both.Genuine Hotels.com guest review
For the most part our stay way good however we did have a problem with house keeping. They came early before we were ready to start our day and on one day even though we told the main desk we would be gone our room was never cleaned . All the manager had to say about it was sorry.Genuine Hotels.com guest review
This hotel was an overnight stop on an extended road trip, and it met our needs perfectly.Genuine Expedia guest review
"Worth every dime...but skip the breakfast"
Loved my stay but the breakfast was horrible.Genuine Hotels.com guest review
I've stayed here the year before so I was excited to come back again because the location and surrounding area offered me shopping and dining and a closeness to my friends I was visiting. Unfortunately my room was not cleaned one day and when I called the front desk they did nothing about the situation. I came in and there was no coffee which is a feature […] they offer all day and when I approached the front desk the clerk said oh well I guess it ran out and there would be more in the morning at breakfast. This lack of urgency to keep there amenities and services available has me looking for a different hotel to stay at on my next visit to north Carolina. I hope some of the surrounding hotels I saw during my stay will offer the service and amenities I'm looking for for my next visit. Read moreGenuine Hotels.com guest review
Staff was very nice and prompt to answer questions and stop the door from creaking. Nice location and comfortable rooms. The only complaint I had was the continental breakfast. It was cold.Genuine Hotels.com guest review
The Location Was Perfect. The Room Was Very Clean And The Staff Was Very Professional.Genuine Hotels.com guest review
"Very nice peaceful hotel"
We enjoyed our stay here. Nice hot tub , pool and gym. Was 8 miles from concord mall but in a good peaceful location . Very good price for the hotel . Though they say 24 hr coffee but it was empty at 9 pm. Breakfast was ok not much vegetarian options .Genuine Expedia guest review
The hotel was nice and for the price, a great value. It was close to everything and the room was big with a very nice bathroom. I've stayed at more expensive hotels that weren't as good. A fair deal.Genuine Hotels.com guest review
"Would stay here again"
Hotel was very nice. Staff was WONDERFUL!! Great location!! The only complain we have is that it was VERY LOUD until after 1:00am. People were slamming doors, running up and down the halls. We could here the folks in the room next to us yelling (playfully) and laughing. Could tell they were having a good time and it seemed to be a family with kids so […] we never said anything about it....didn't want to ruin their good time. However, having said that, we will DEFINATELY stay there again if travelling through the area. Read moreGenuine Hotels.com guest review
Great stay. Friendly staff and clean facility.Genuine Hotels.com guest review
I would like to see bigger pillows, the ones on the bed are far too small.Genuine Hotels.com guest review
It was late when we arrived, but the staff was friendly and professional. Check in and out was very smooth and quick. If I am in area again, will stay at this hotel again.Genuine Expedia guest review
It was clean and quiet. Parking lot was well lit, important when there is a large car show in town and don't want your pride and joy being messed with. Definitely will stay here again.Genuine Hotels.com guest review
"Internet does not work"
The hotel in general it's really good. But the internet does not work at all.Genuine Hotels.com guest review
"A home away from home"
It was nice,it was clean and very comfortable.The staff was the best that I have met in my travels. I will return.Genuine Hotels.com guest review
Excellent hotel!Genuine Hotels.com guest review
My wife and I stayed for a week. No complaints!Genuine Hotels.com guest review
Very nice and clean hotel. Some of my family prefer a bathroom tub rather than shower, our room was shower only.Genuine Hotels.com guest review
Hotel was clean but it was loud at night with a joining rooms.Genuine Hotels.com guest review
The clerk was very helpful for it to be so late. My stay was complete and enjoyed to the fullestGenuine Hotels.com guest review
Another great stay at Country Inn & Suites. This has become our go to hotel chain when we travel because they are consistent across the country. Hotel was very clean, staff was great, and price was hard to beat. Thanks.Genuine Hotels.com guest review
I think the stay was good . But we went there to see the Coca- Cola 600. They offered a free stuttle to the race . But when the race was over there was know shuttle to get us back to the hotel. He told us where to be prombly at 11. So we left the race a little early and no shuttle. Call the hotel but they could not give me an answer . Fifty dollars […] later in which I had to pay the cab driver I was not happy. Read moreGenuine Hotels.com guest review
Ended up at this hotel by accident but it turned out to be a blessing.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Concord, NC Dear Tameka, Thank you very much for your kind and great comments on us. We the team at the hotel is so delighted to hear that statements you wrote that you were satisfied with what we have offered while you stayed here. We commit you that we will continue keep up this level of performance with our best effort to make you and every guests feel happy every time of your visit at our property with our sincere words. Dear the Brand, the response you made for the review in below which was posted on Apr 6, 2014 was probably a misunderstanding since our people at the hotel here communicated with party concerned and found out that actually they reviewed another hotel not us. Please be informed that your corporate people made a response to a people who did not stay at our property. Thank you for your attention.
"Nice place to stay."
Kids loved the pool and hot tub. Free breakfast was very good and saved a lot of time and money. Room was very clean and comfortable. Right next to highway and a few exits down from the big mall in Concord. I would stay here again. Free cookies in lobby were a huge hit with the kids as well.Genuine Hotels.com guest review
Out dated.Genuine Hotels.com guest review
"Pretty good place to stop and spend a night"
I thought the hotel was a good value for the money. It was clean and the breakfast was good. My only complaint is regarding the wireless internet. It was very difficult to connect because the hotel was filled almost to capacity. (That was the issue according to the front desk.) There was no ethernet cord provided to hook up to the internet, although […] there was an ethernet connection if you had your own cord. The spotty wireless connection was an issue for me as I was trying to complete work and I wasted about an hour trying to get a connection. Read moreGenuine Hotels.com guest review
Picked this hotel because they had an indoor pool. Pool was drained and out of service. Hotel was being remodeled. The hallway leading to our room was unfinished, no carpet, covered in drywall dust that then tracked into your room. Nothing in the booking stated this info. and when asked why at check in the front desk attendant was very rude about it. […] Would not return to this hotel. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Concord, NC We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
"I can't believe this is only 2 stars! So nice!"
This hotel exceeded my expectations. My bf and I were on a road trip from Darlington to Charlotte to Maryland. We stayed here on the second half of the trip. It is right by a Waffle House which is nice. The room was something I could have gotten at Embassy Suites for less than half the price! There was a bedroom with 2 queen beds and a separate living […] room and bathroom. Exceptionally clean and comfy! The girl working at the front desk was a sweetheart and told us where all the race shops were located. There was a NHRA event going on while we were there so the rooms were a little pricier than I thought they would be. The breakfast in the morning was fairly good, especially for being free. Coffee 24 hours a day is very nice. When I go back to Concord, I am definitely staying here again! Read moreGenuine Expedia guest review
We've stayed @ this hotel before & it's always been a positive experience. The hotel is convenient to so many things; it's always clean & quiet. The staff are always friendly & helpful. Plan to make this our hotel of choice when in the area.Genuine Hotels.com guest review
The breakfast buffet was a little early. The staff was very friendly and helpful. The room had a slighly funny smell to it but overall a very nice stay. The room was slightly smaller than some king bedroom suites we have stayed at but for the price very nice.Genuine Hotels.com guest review
I have stayed here before and was very satisfied. This time, however, was disappointing. The hotel overall is clean and very pleasantly decorated. The breakfasts are good, the staff helpful. I don't suppose anything can be done about this particular problem, but our bed was about three feet from the bathroom wall which apparently contained the plumbing. […] Whenever anyone in the room over us flushed the toilet, it came down the pipe in the wall with such a force that it was very loud and sounded like it was going to come through the wall! I don't remember hearing anything like that in the past. The walls are so thin we could hear a neighbor's whole conversation on his cell phone. We stayed four nights and the maid failed to come in and clean one of the days, so we had to go down and ask for fresh towels and more coffee supplies. So needless to say, it was disappointing. Read moreGenuine Expedia guest review
Great place to stop. Everything was nice. The only down side was the breakfast. Very basic but you won't go hungry. They even had real plates, bowls and silverware.Genuine Hotels.com guest review
"Charlotte motor car show"
When we entered the hotel the receptionist was on her cell phone texting, looking up at me then turning to finish her business which took about a minute or two. We checked in and for some reason we got a handicapped room. I made this reservation months ago and never requested it. The shower leaked out all over the floor and there were only 2 towels […] in the room for 2 people. I had to go to the pool to get towels to mop the floor. The card reader on the door needs to be clean it took several attempts to enter. Breakfast was the typical fake eggs and bready sausage also stale danish and bagels. We opted for the waffle house which was great. The room was noisey and toiletries were very small and limited for 2 people in the room. I dont think that we will stay here again unless it is the last resort Read moreGenuine Hotels.com guest review
"Nice hotel for business trips"
Clean room and I really enjoyed having plenty of extra towels. Wi-fi didn't work at first but was fix very quickly.Genuine Expedia guest review
"Nice enough stay but didn't get what we paid for"
We booked this hotel because it had an indoor pool, however they were having complications with the pool's heat pump and it wasn't scheduled to be fixed until a week or two after our stay. I know things like that happen, but it is disappointing and the staff must have been receiving a lot off complaints because you did not receive a warm apology when […] we inquired. Then to top that they advertise 'hot breakfast' including eggs, biscuits and gravy but when we went down for the breakfast the only hot food on the bar was oatmeal, french toast, and sausage. No eggs, another disappointment. And, this time no explanation why they advertise and have it noted in their little booklet within the room. The second day was worst, the staff member that sets up the breakfast called in and wasn't there - no back up - no breakfast. Read moreGenuine Expedia guest review
Response by Country Inn & Suites By Carlson, Concord, NC Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
We have stayed at this hotel several times and have never been disappointed. Convenient to I-85. Good breakfast. Clean rooms with firm beds.Genuine Expedia guest review
"OK if you don't need sleep."
Hard to get a full night sleep in this hotel. I stayed on the 2nd floor and every time someone from the multiple floors above me flushed the toilet a VERY LOUD thundering noise came down the pipes in the wall right next to the bed. I don't usually write any reviews but 2 days latter I am still trying to get caught up on the lost night of sleep I suffered […] at this hotel. Oh also don't even bother with the uneatable breakfast that was served. Waffle House and many others are very close. Matter a fact so are a number of OTHER hotels. Read moreGenuine Hotels.com guest review
I was disappointed on several levels as a business traveler. 1st the hotel did not have functioning coin op laundry facilities. I was directed to a Laundromat in a bad neighborhood and it was closed. secondly I went down the breakfast in the morning and all food was gone except cereal and waffles. No eggs, meat, oatmeal, bread for toast and there was […] barely any coffee in the urn. There was no attendant. I have enjoyed Carlson hotels in the past but this will definitely affect my choice in the future. Read moreGenuine Hotels.com guest review
"nice hotel, it will meet your needs"
the hotel is nice, clean, has all the basics. Breakfast is a little skimpy on weekdays, but overall i can't complain.Genuine Expedia guest review
Hotel staff very helpful during a stressful time. Very homey and comfortableGenuine Hotels.com guest review
The only problem was not enough towels in the pool area. In their defense the hotel was full of cheerleaders and I'm sure they weren't prepared for that many swimmers.Genuine Hotels.com guest review
Enjoyed our stay breakfast was great. Would stay againGenuine Expedia guest review
My stay was awful. There were unruly and very loud guests running up and down the hall all night. After several complaints to the front desk and no results I gave up and had a restless night.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Concord, NC Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologize for the loud guests. Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again.
"Watch out for the fold out couch!"
Fold out couch had dirty, used sheets. We had to go get clean sheets at the desk ourselves. Also ask for gloves so we could change our own sheets and apparently do not use gloves! Not enough bathroom toiletries for 5 paid people! Breakfast was ok but not great.Genuine Expedia guest review
My wife and I had business in the Charlotte area and looked at the last minute for a hotel. We have no complaints about the hotel. It was clean and in good repair. The staff were friendly and helpful. We didn't make it for breakfast since it's over early (9:30). The only complaint we have is that the hotel was overbooked. We booked a king room an hour […] before arrival. Upon arrival, we were told that the hotel had been overbooked and the only reason we even got a room was that someone else hadn't shown up. Had we known this, we would have spent less money at a comparable hotel nearby and we would have received the room we wanted (and paid for). Read moreGenuine Hotels.com guest review
"Excellent front desk service!!!!"
Nice, clean rooms. Breakfast with hot waffles eggs, pastries, fruit, yogurt, ect. The lady at the front desk was very pleasant and genuinely nice. It was Friday night and she was very busy, but she always had a smile when we passed by and said hello. She also made sure to have an extra blanket delivered up to our room when we asked for one and was very […] helpful. Complimentary cookies and coffee in lounge. The only negative thing to mention is that the indoor pool could use a good scrubbing. The water was clean, but the stairs in the pool had slight discoloration and felt a little slippery. Overall, we had a good visit and plan on returning in the future. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )