"Very nice facility, had a good stay."
Breakfast was really nice, that gentlemen maintaining the breakfast facility was doing a very good job. Shower could have been cleaned a little better, I know it is probably tough to get it spotless.Genuine Hotels.com guest review
The location was easy to get to from the highway. The room was clean and quiet and the complimentary breakfast was the best of its kind.Genuine Expedia guest review
Great! Couldn't have asked 4 a better hotel 4 the $$$.Genuine Hotels.com guest review
Hotel was clean and well maintained. The location was great for shopping and points of interest. Had to ask for additional towels for the room and pool. My wife and I stayed two days. House keeping did not leave enough towels for normal daily use either day.Genuine Hotels.com guest review
My stay was great. the hotel was lovely. clean room. huge shower..warm cookies at checkin. while the breakfast selection wasn't great. we made the best of it...overall i loved the hotel. and would stay there again and would recommendGenuine Hotels.com guest review
"Very Pleased. Great hotel near Charlotte NC"
Very comfortable room and bed. The amenities were very nice. My husband & I were both sick so didn't enjoy the breakfast buffet which looked very nice.Genuine Hotels.com guest review
"LAST MINUTE GETAWAY"
I booked the room on Friday morning and we stayed that night and Saturday night. Check in was a breeze and the staff was very helpful. The room was very comfortable with small fridge and microwave. We were amazed that the heater never ran during the night, either night, but, the outside temps were in the low 20s. The location is superb with a shopping […] center with Walmart and Sam's club and several restaurants 1/2 mile away. Also slightly further in the opposite direction is a Medical complex and more dining choices for every taste. Read moreGenuine Expedia guest review
"EVERYTHING WAS GREAT...EXCEPT THE OTHER GUESTS!"
The hotel was very clean and modern! The staff was friendly and accommodating! The price was great! The other guests however were not. The walls may be a little thin because my toddler and I were up late hearing the TV of the guest on one sound and the "fun, honey moon sounds" from the other side. Then in the morning the smell of smoke coming through […] the vent from someone who was obviously sneaking a cigarette. Read moreGenuine Expedia guest review
"great place to stay"
I needed a hotel for a one night stay in the area and found this hotel to be a great value. It is relatively new, clean, convenient. A good value for the price.Genuine Hotels.com guest review
The hotel was very nice, and very clean. The suite was nice and large for our stay.Genuine Hotels.com guest review
"Nice, comfy hotel for great price"
We stayed at the Country Inn & Suites by Carlton while visiting family over the holidays. The hotel staff was super friendly. The entrance was nicely decorated for Christmas. The continental breakfast was enjoyable. The only problem we had was they never left us enough towels, even when asked and we ran our of toilet paper. Other than that, the rooms […] were nice and warm, the beds were comfy and the staff was very pleasant and true to Southern charm! I would recommend this hotel and would definitely stay there again. Read moreGenuine Expedia guest review
"Simple good stay"
Well located, good for a stay overnight while on the road headed elsewhere.Genuine Expedia guest review
Great location and staff was very helpful.Genuine Expedia guest review
"It was about the amenities"
Picked this hotel over others because of the indoor pool and jacuzzi for my daughter. Unfortunately, neither where heated. The room and service were very good and was right off the interstate, which was a plus for us.Genuine Hotels.com guest review
"Great hotel for its price range."
The hotel is a very clean hotel. The staff are friendly, and the breakfast is a good meal to start the day.Genuine Hotels.com guest review
"Great place to Stay"
We love the hotel. The staff was super friendly and helpful. The only problems we had were the wifi in the room didn't run fast enough, and the pool was cold and the hot tub was broken. But other than that we would stay again.Genuine Hotels.com guest review
The room was comfortable and clean. The beds and bedding were amazingly soft and plush. The spa was freezing cold when we went to use it, however, the assistant manager immediately took care of the problem and made us aware of what it was. Unfortunately, the spa would take to long to come up to temperature before our leave. Definitely will use this […] service next time we go. This hotel is only 10 minutes from the Speedway and the huge mall. Read moreGenuine Hotels.com guest review
"Great Location, Better customer service needed."
Room was clean, which is great thing. But I requested an early check in for 1pm, I even called the day before to make sure the hotel would agree to the 1pm check in time ( which they did), because I would be driving, and was only going to stay for a couple of hours for sleep, Unfortunately upon arrival I was told check in is at 3pm and my request for […] a 1pm check-in did not transfer over from hotels.com even though I called the front prior no one noted that, and it even said 1pm check-in on my print out from hotels.com. The reason I was given for not being able to check-on at the requested time was no rooms were available because the housekeeping staff was late cleaning rooms due to several late check outs. I arrived at 12:30. And was only staying for 4 hours to sleep. And I know all hotels have at least 2 rooms sets aside even when completed booked for maintenance reasons. But instead I had to wait until several rooms were cleaned before I could go to one. And when I finally got a room, no towels were there. I was told housekeeping would bring towels, but never did, Luckily I brought my own. Will I stay again? Only if a last result, because customer service through the entire 3 hours stay could have been better. I lost an hour waiting for a room to become available. Read moreGenuine Hotels.com guest review
"Perfect location for holiday shopping"
We were there the weekend before Christmas. Right off the interstate. A exit away from all the holiday shopping and a cracker barrel across the street for a hot cooked meal after a long day of shopping. Staff was friendly and knowledgeable with directions. Would stay again if in the same area. Great value.Genuine Hotels.com guest review
"nice confortable hotel."
good experinceGenuine Expedia guest review
Very nice hotel and nice hot breakfast. Great value for the money.Genuine Hotels.com guest review
"Room was great, breakfast staff was grumpy"
The room, hotel, check-in, location and all was great. The staff member heading up breakfast was grumpy and rude. Probably just a bad day for her though. We would stay there again!Genuine Hotels.com guest review
We only stayed one night, and it was wonderful! The staff were extremely helpful and welcoming. The hotel was beautifully decorated for Christmas....gave it a very warm feel! The room (king suite) was awesome; high 10 ft ceilings was a nice change from the typical hotel room. The room was clean, comfortable, and very roomy! Easy to get to, close to […] shopping/food places. A really great experience, will def be looking to book this chain of hotel other places we travel!! Read moreGenuine Expedia guest review
Clean and nice staff.Genuine Hotels.com guest review
"Not especially pleased"
'when entering the lobby I was told my room was given away. We would not fit into the rooms that were left so we had to get another room for around $70.00 more. I don't think I should have had to pay for another room when the original room was 2 Queen beds and a pull out couch. Why should I have to pay if it was already paid in advance? We were supposed […] to have a nice visit with our son and grandchildren and that really put a damper on things. How do they give a room away when it is reserved? My grandson wanted to go swimming and there were no towels. When I needed to use a towel there were only hand towels. The other 3 families had to use hand towels also. What is up with that? I understand laundry needs to be done and if there were a lot of guests, why was the parking lot not full? I'm not going to this hotel again and neither is my son or his family. Read moreGenuine Expedia guest review
Room was clean, bed very comfortable, nice variety for breakfast. Friendly staff and easy to access hotel makes this a highly recommended place to stay.Genuine Hotels.com guest review
"Nice hotel directly off interstate."
Very nice & comfortable for overnight stay. Would have been a great place for extended stay as well. Very friendly staff. Nice breakfast bar.Genuine Expedia guest review
It was wonderful!Genuine Hotels.com guest review
"Clean & Kind"
Front Desk was beyond helpful. Kind & courteous staff. Rooms very comfortable and clean. Best stay I've had in NC.Genuine Hotels.com guest review
My fiancee and i stayed in the hotel for just one night to "get away" from things, and we chose it since it was very near where we live and it had an indoor pool. We had a great time! The hotel was wonderful and the service was great! It was just what we needed to spend some time together and just relax.Genuine Hotels.com guest review
"Romantict Get Away"
Very small for a suite. Living room area smaller then bedroom. Price okay. Great mattress. Unable to block out parking lot lighting.Genuine Hotels.com guest review
They did not have the room that I booked onlineGenuine Expedia guest review
I always expect to pleased staying at a CI&S and I wasn't disappointed with this location. Very clean, friendly staff, exactly what I expect and always get from this hotel chain. Thanks!Genuine Hotels.com guest review
"FRIENDLY STAFF , NICE AND CLEAN HOTEL."
GREAT.Genuine Expedia guest review
only negative was the smoking are right at and on both sides of main entrance.Genuine Hotels.com guest review
"Stop on the way home"
We stopped here on our way home from a family vacation in Florida. The hotel was clean, comfortable and everyone was helpful. Would stay there again if the opportunity arose.Genuine Hotels.com guest review
Room was clean and tidy Overall appearance nice, Building itself has nice appearance, looks well maintained, inviting atmosphereGenuine Hotels.com guest review
Very Nice hotel. Well situated for the interstate, easy access for Charlotte and the Amphitheatre. Hotel very comfortable just needs to heat their pool. Walls between rooms are a little thin you can hear the people next door.Genuine Expedia guest review
"Close to Charlotte,nice staff,clean room"
Perfect for our use, we wanted to stay out side of town to avoid traffic. Hotel was nice, clean and comfortable. Parking lot had lots of lights. Breakfast was hotGenuine Expedia guest review
"High level experience"
I requested an accessible bathroom unit. Everything was very clean and comfortable as advertized. Breakfast buffet was above average. It was a little difficult to find which is the only thing that caused a problem. Staff polite and helpful.Genuine Expedia guest review
it was pleasantand the folks at the hotel we're very nice I have no complaints.Genuine Expedia guest review
Clean rooms, great location.Genuine Hotels.com guest review
"preferred place to stay from now on"
Thought it was a great place to stay, Staff VERY friendly, hotel very clean, and price was fabulous. We had actually stayed at one in Md. on the way to NC, seeing it from the road, and liked it so well we changed our reservation from another hotel chain in NC to Country Inn & Suites in same area. I'm so glad we did! Would recommend this company to anyone. […] Even looked for one on the way home up north, but never needed to stop. Great job! Read moreGenuine Hotels.com guest review
"Close to everything."
The room was very nice and clean. The staff was great. I loved the library in the lobby and the fact that you could take a book out and return it to any Country Inn. I just wish that they took pets. We will be traveling across the country in a few months and would love to be able to stay at Country Inn's all across the country.Genuine Expedia guest review
"It is a great place"
Everyone was wonderful and the breakfast was outstanding. The staff all around where helpful and knowledgeable about activities to participate in. Hats off to a well run facilityGenuine Expedia guest review
"Nice suite hotel"
People were pleasant and breakfast was good, but our "keys" did not work and had to be re-swiped and the man right before me had the sae problem ... it also happened with the side entry door and it is really aggravating!Genuine Expedia guest review
"A great find."
The desk manager was very helpful. The breakfast food was great as were the welcoming cookies. The price was reasonable. Everything was clean and new.Genuine Expedia guest review
I'm not picky, but it was a very pleasurable 4 days. They let me check in 6 hours earlier than scheduled, and I enjoyed the breakfasts each morning. No complaints.Genuine Hotels.com guest review
"Close to Hospital"
I stayed at the hotel due to a family illness and close proximity to NorthEast Hospital. It was very easy to get to and from the hospital. The outside of the hotel is very nice. I stayed in two different rooms, the second room was lacking the stand to put my luggage on. In both rooms, the thermostat made an uneasy noise when coming on and I thought […] the air conditioner was uncharacteristically loud. Wish I had a low fan setting I could of used for it. The staff was incredibly friendly. The breakfast was so so but adequate. Although you need to drive to any restaurants, there is a large variety to chose from. Read moreGenuine Hotels.com guest review
"Friendly staff. Excellent location."
Very friendly and helpful staff. Nice facilities and room very comfortable.Genuine Expedia guest review
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