"Staff were awful - rude and unhelpful"
We had a less than satisfactory staff with the worst service I have ever experienced in any hotel . The shower flooded twice - through to the bedroom before we were moved rooms - our bags were drenched but we were told it was our shower technique and we were refused compensation . Whilst the standard of the reception areas and location to Disney was […] great , the customer service standard left is feeling very uncomfortable and disappointed . Read moreGenuine Expedia guest review
"Great for Disney, fantastic spa"
Great hotel read some bad reviews before going. But none of this true, very helpful, great location and great spa facilities including pool, and steam room would recommend and stay again fantastic breakfast, only improvement would be buffer wifiGenuine Hotels.com guest review
"Great Hotel and location for visiting Paris"
but it has a 3rd World almost unusable wifi system even right next to reception. Management know about it. Lots of guests complain. Wifi is no longer a luxury - you want to research your destination for opening times, buy tickets online let alone do work or watch some entertainment (only English language channels are news channels) it is unusable. It […] took me an hour to buy tickets to Versaille online at the third attempt!. For a hotel that also caters for international visitors you would expect some more English cable channels. Read moreGenuine Hotels.com guest review
Great hotel just one stop on the rer train to Disney. Chance to get away from the chaos. Great shopping mall tucked away behind a lovely square with some good restraunts. Only downer was the air con could do with an upgrade and breakfast is pricy. We just got breakfast round the corner for peanuts instead.Genuine Expedia guest review
"Cheap okay close to Euro Disney"
This hotel was a lot cheaper than a Disney Hotel and only one easy stop on the train. The hotel was close to a shopping centre which had a few eating places again cheaper than eating at Disney. The staff were not helpful at all hence my mixed scoring. Can't comment on the food at this hotel as we didn't eat. We didn't use the facilities as this was […] two nights to take in Disney before moving into Paris. Ideal for that. Read moreGenuine Expedia guest review
Nice hotel to stay, only the spa is full of couples, so if you like to swim not easy between all the couplesGenuine Hotels.com guest review
"Not suitable for Families with Kids"
What's the point to have a Spa and Swimmingpool, but not allow Kids under 18 to use it ... in the vicinity of Disneyland !! We were also disappointed that there was NO Room Service at around midnight, after we returned from the Disneyland Show, despite the Restaurant still open and serving other guests. We also did not get the Kingsize/Double bed we […] booked and when we finally moved after 2 nights to another Suite which had a Kingsize bed, we were charged € 90.- extra. Also the Internet was very slow and often disconnected, which required multiple and tedious Login with complex Code ( not just Room Nr. and Name like common in many other decent Hotels ). Bottom-line, not recommendable for families with Kids or people who expect to get what they pay for !! Read moreGenuine Hotels.com guest review
"Nice hotel, close to a train station and mall...."
Very friendly hotel, staff were really polite. I didn't try the hotel restaurant as it wasn't Halal food. I love the gym, swimming pool, sauna, steam (Hammam) and jacuzzi.. Excellent!Genuine Expedia guest review
"Nice hotel - great location"
We stayed here while visiting both Euro Disney and Paris. We found Val d Europe a great base to do both. The hotel is a 2 minute walk from the RER line A station and less than 5 minutes to the huge Val D Europe shopping mall - we found this useful as it was easy to go and pick up items at the start/end of day from large Auchan supermarket without having […] to pay inflated prices at Disney. Mall also has a large food court with a wide range of restaurants and ever type of shop from high street to designer. Getting to Euro Disney is easy - one stop on the RER which takes only a couple of minutes. Getting into Paris takes about 30 minutes but this didn't bother us. Read moreGenuine Expedia guest review
"Very well suited for the purpose of our visit"
We were staying in Val d'Europe to visit our daughter who works at Disneyland Paris. Very convenient for communications into the park but also for travelling into Paris. The staff were great, very welcoming, made up for my poor French by being willing to converse in English to help me out. Room rate was good and the room we had was very spacious. Don't […] expect any decent view the hotel is slap bang in the middle of a built up area. The facilities in the room were fine - only gripe was that the kitchen (yes there was a kitchen - sink, microwave, two hot plates, a kettle, a coffee machine and a dishwasher!!) was not kept supplied with coffee - so ran out part way through the visit. All told very enjoyable stay at this well appointed hotel. Read moreGenuine Expedia guest review
Hotel was lovely.. Rooms spacious, clean & well stocked kitchenette area.. The Spa was one of the best that I've visited.. Modern & stylish.. Staff were helpful.. Excellent location..Genuine Hotels.com guest review
"Affordable and Fantastic Disney Hotel Alternative!"
A freind and I were visiting Disneyland Paris for the weekend and tried to find a good quality but value for money hotel. The relais spa chessy was perfect. Just one train station away from the park. Very good quality of hotel, room, food in the hotels' brasserie and service. My freind and I would definatly stay again and suggest it as a fantastic alternative […] to the Disney partner hotels that are incredibly expensive! Fantastic! Read moreGenuine Hotels.com guest review
"Great spa, close to Disneyland."
Stayed here for 1 night. The room had a small kitchen, good size bathroom and a large bedroom. Would stay at Relais Spa again!Genuine Expedia guest review
"Location good, service not good, room not clean"
Location was very good. Restaurant staff are rude, and reception unwilling to help. Disappointed with the room , had empty beer cans on balcony and the room smelt of damp with dust.Genuine Expedia guest review
"Very handy for Disneyland Paris and local shopping"
Party type: Family of 4 (inc two children (6&4)). Had a junior suite; small but handy kitchen area (inc small dishwasher), twin beds and sprung loaded, comfy'ish, sofa bed. Two loos, laptop safe, table & chairs. Pool (Spa) available to 18+ only. No experience of hotel dining as we ate out in evening and had continental-style breakfast in room (local […] supermarket avail). Negatives based our experience - dirty bed linen (in places), not enough cutlery/crockery for family of four (despite asking and hotel didn't seem bothered!) Positives (for us) - comfy, quiet, clean (exc bed linen), no outside traffic noise, smart internal decor, easy check-in, English speaking staff. Excellent location for Disney. Location: 5min walk from hotel to Val d'Europe train station then one stop (3min) to Marne la Vallee which is a 2/3 mins walk only to Disney entrance. Trains every ten mins or so. At time of travel single ticket around €1.50 but you can buy book of ten single tickets which is easier for multiple adults or children across multiple journeys to /from park. Good selection of shops around area inc a couple of restaurants, pub and shopping centre with good shops and big supermarket for anyone wanting DIY dining or just bits n pieces! Read moreGenuine Expedia guest review
enjoyed itGenuine Hotels.com guest review
"Pleasant Modern Hotel"
Close to Disney, nice location, clean, new and modern. Nice adualts only Spa with very expensive treatment. As expensive overall as you would expect for the area. Clean with well equipped kitchen that we didn't use. Facilities for making drinks but no tea, coffee or milk.Genuine Hotels.com guest review
"Nice Room, Strange Rules"
Good Points - Nice Room, Good location close to Shopping Centre and Euro-Disney. Bad Points - 4* Hotel that asks for €20 deposit to use an Iron, Pre-Pay you parking and hotel tax on arrival?? WIFI Useless - Slow, keeps logging off. They've also fallen in to the trap of many hotels in thinking English speakers only want to watch the News! (CNN,BBC World) […] Russian, Chinese etc channels with entertainment, but no English channels? Read moreGenuine Hotels.com guest review
"Handy location for Disneyland and Val d'Europe"
This hotel in Chessy is a good choice for those who want to be near to Disneyland and slightly away from the Park. It is within walking distance of Val d'Europe train station which is one stop from Disneyland, and a direct line to Paris. We found the hotel clean and staff helpful. We did find it surprising when we booked a taxi for our departure, and […] an unmarked van arrived with no meter and a fixed rate of 90 euros for our trip to Orly Airport. This was the choice of the receptionist on duty at the time, and possibly a direction from the management of the hotel. Read moreGenuine Hotels.com guest review
"great location large rooms"
great size rooms, close to shopping centre and railwayGenuine Hotels.com guest review
"not family friendly and unfriendly receptionist"
we booked this through hotels.com because kids wanted to have a hotel with swimming pool.on checking in at the reception, the chap at the counter was very unfriendly and said hotels.com should have told you this spa and swimming pool is only for adults no kids allowed. we said if this is near disneyland paris surely should be family friendly he was […] with the attitude that i don't care and blamed hotels.com rather than be atleast somewhat apolgetic that a mistake has happened. other than one girl at the reception this entire hotel lacked the warmth we had from our earlier hotel which was 2 star and didn't had any swimming pool too... not recommended ever again. Read moreGenuine Hotels.com guest review
"junior suite was very nice as was hotel"
Junior suite Room was spacious and well equipped with plenty of storage. General hotel facilities were good and particulary impressed with pool which was modern and smart. The room had a dish washer and kitchenette, could have done with some complimentary dishwasher tablets and washing up equipment, other than that it was a lovely room.Genuine Expedia guest review
"Going to Disney"
Fantastic location 2 mon walk from station 10 min walk to val d'europe and on to outlet centre So something for the ladies as well as kids spa in hotel as well Only one stop from Disney but make sure you have train tickets for return before if you are staying to park close as only 2 ticket machines Would recommend as very good valueGenuine Expedia guest review
"A great stay close to Disneyland Paris"
Excellent - in fact, I could not fault it. We had 5 nights - we had to spend more time in room than planned due to seasonal flu! Very comfortable, clean and every facility you could possibly need. The room was very large and the neat and quality kitchenette was a Godsend. Access to Spa facilities was excellent. Close to Shopping Mall and La Vallee was […] walking distance. RER station was very close by so great for Disney and access to Paris. A lovely hotel for us as a couple. Look forward to staying again. Read moreGenuine Hotels.com guest review
"Great relaxing destination hotel"
Totally enjoyed my stay at the Relais Spa Hotel. Nice accomodations! My room included a kitchen-great for making my own snacks! Hotel was a two minute walk to the metro-great access to Paris, Disney or other destinations by train. Best part? For shoppers like myself, this hotel was in walking distance to not only a great indoor mall, but also to an […] upscale outlet mall. I was in shoppers heaven!! I was so busy shopping I forgot to take advantage of the massage & spa. Definitely intend to reserve this hotel next time I visit Paris!! Read moreGenuine Hotels.com guest review
"Great hotel for Disneyland visitors"
This was an excellent hotel for our day visit to Disneyland. It was clean, spacious and close to the theme park. Very impressed!!Genuine Hotels.com guest review
As a young couple visiting Disney and Paris for a few days this was a great hotel for the price, lovely rooms and 5 mins from Disney. Val D'Europe itself is a lovely little town with a great shopping centre (visit the sea life centre in there!) Paris is 45mins by train and there are night buses every hour after midnight for those like us who wanted […] to see paris after dark! Go up the Eiffel tower at midnight and DO NOT miss the disney fireworks ;) Read moreGenuine Hotels.com guest review
Every thing about this hotel is excellent my son and I spent a wonderful time relaxing in the hotel and spa I would recommend if you want to be near to disney and away from all the children , very easy to get back and forward to disney 1 stop on train the station is 2 mins walk away and you straight in to disney ,Genuine Hotels.com guest review
Arrived late at night with young children but reception was very unfriendly. In fact reception staff were rude with their demands of payment and identification up front. Once they were paid they changed to a hypocritical smile but they didn't help us with our bags. Even the next morning apparently there was no-one who could help us with our bags. Scandlous […] to be a 4-star hotel!!!! Read moreGenuine Hotels.com guest review
"This is not a disney family friendly hotel"
do not mistake this for a family hotel,children under the age of 18 cannot use the pool at any time.tea & coffee in room on arrival but not topped up for rest of the stayGenuine Expedia guest review
"Lovely place to stay"
My family had a lovely stay here. We stayed in the junior suite. The room and the hotel in general is very clean and fresh and the staff were quite helpful and pleasant. My only 'but' is the fact that children are not allowed in the pool. Other than that it was lovely.Genuine Hotels.com guest review
"Great hotel for family"
Great hotel with good facilities if travelling with children.Genuine Expedia guest review
"Couple visiting Paris and Disney"
Hotel was in excellent location. Literally 5 min walk to station which was 30 mins to Paris centre and 1 stop to Disney. Hotel staff are not the most welcoming, we were told only one of us allowed at check in at the desk as they were expecting a group!! No one came in for over 30 minutes! (one of us would have moved if they arrived, but first thing […] they asked was who is checking in the other has to wait over there!!) Not the best first impression. Also as many reviews state, you have a kitchenette, but instructions on check in say you have to wash everything up and take rubbish out. Hotel is not sure whether to be self catering or a 4* hotel that it states it is!!! We would wash up if facilities were there, but how are you supposed to know that you need to pack some fairy liquid and washing up cloths if you are checking into a 4* hotel like it states!!! Also Crockery supplied but no cutlery, again what are you a hotel or self catering? Read moreGenuine Expedia guest review
Very pleased with hotel. Only complaint would be the fact that mydaughter could not use pool as she was under 18. This seems odd for a hotel 5 minutes from disney.Genuine Expedia guest review
"How come this is a 4*"
The hotel is new but it's not well maintained. There was nothing like a four star hotel. Which four star cleans room once in 6 days? The room was very dusty and the garbage had to be thrown all the way down in the basement parking lot. The hotel staff was extremely unfriendly and no one was willing to help. There was poor internet connection in the […] rooms. No dry cleaning service and iron table was also lend at 20 euro deposit. Altogether it's nothing like a 4* hotel. Read moreGenuine Hotels.com guest review
Staff very friendly at reception, Room was superb Location outstanding, one stop on the train from Disney peanuts to travel, plus the town I quiet in the evenings, bars and restraunts to choose from. Val d Europe outlet mall and supermarket 5 min walk Train station 2 min walk Get the eurostar direct to Disney then jump on the tube/ rail for one stop, […] so easy. Hotel also benefits from a swimming pool for over 18s Breakfast was great plenty of it. Will stay again if we re visit Disney for sure Read moreGenuine Expedia guest review
"Close to Disneyland Paris"
Fantastic hotel, close to large shopping centre and walking distance to Disneyland. I would definitely stay here again.Genuine Hotels.com guest review
"Great base for Disney."
Fantastic base for a trip to Disney, just 5 minutes on the train for about 2 euros. Also surrounded by bars shops and an outlet centre.Genuine Expedia guest review
"Fantastic hotel & service"
A lovely hotel very close to EuroDisney. We had a Junior suite which was a perfect size, very clean & with a kitchen & balcony! My only discomfort was the pillows were too large & wifi log on was via a net login (rather than router direct). Astonishingly excellent service throughout our whole stay - well done!Genuine Hotels.com guest review
"Great value for money"
Stayed here while we were visiting disneyland. I regret not staying here my entire paris trip cause the hotel was so nice compared to what you get near paris. Really lovely staff except on staff member. When I explained how rude he was to me to the front desk manager the next day an apology was very quick and very sincere.Genuine Hotels.com guest review
"Don't expect to feel welcome..."
This hotel has such potential! As a family with two children we booked this hotel for the pool & closeness to the train station to access Paris. On our first day we were told that under 18's could not use the swimming pool; so disappointing! - the train station was within a short distance. We arrived late at night & after travelling, needed a drink […] - there was a kitchenette (very useful) but no complimentary tea, coffee, water etc.... & the kettle had no lead so was useless anyway. For a four star hotel the welcome facilities were terrible! A couple of days later we overheard another person asking reception for their complimentary items to be restocked and were surprised when they were quite rudely refused, now realising that we should have had some on arrival after all, we asked for ours and explained the situation; we were given some grudgingly! We hadn't booked breakfasts but one morning my husband and children went into the hotel bistro for one; this was a problem (although it wasn't busy); they had no seats... my husband pointed out the array of spare tables. Once seated the service was... terrible, one poor lady was trying to help customers while two men were 'busy' dusting crumbs off seats in another unused area. They returned feeling like they had just been an inconvenience. I don't usually complain, however the majority of staff would benefit from customer service training - a big thank you to those few who did manage a smile and did not appear unhappy to help! Read moreGenuine Expedia guest review
"Another enjoyable stay in Relais Spa Chessy"
Hotel and staff at the desk were very nice. I stayed here the last time we went to Euro Disney & the standard was still as good as the last time. Definitely cheaper to stay here in a self catering room & get the train to Euro Disney. It's only around the corner from Val d'Europe with the brilliant Auchan shop for all your self catering needs.Genuine Expedia guest review
"Great location for Disney"
My partner and I stayed here in March for three nights. The hotel is in a perfect location for easy access to Disney, being just one stop away on the train, the station being just around the corner from the hotel. The hotel was great but the staff not very friendly. I would use the hotel again despite the staff. We found the menu in the restaurant very […] limited for choice and very expensive so we ate out every night. There are cafes and shops also around the corner in easy walking distance. Read moreGenuine Expedia guest review
"it was close to my attractions"
boringGenuine Hotels.com guest review
"A perfect stay"
Staff went to great length to organise our stay. We had a junior suite for us and the two kids and my parents had an executive room next door with a connecting door between the two rooms. Our rooms overlooked a field with Disneyland in the background. The rooms are very spacious, well furnished and intelligently laid out. The little kitchen is a blessing […] when travellling with a baby. Couldn't have been any better. Read moreGenuine Expedia guest review
"Great hotel for dIsney"
Brilliant hotel, Love the little kitchenette,, have a quick breakfast before heading to disney, its very modern, clean and nice mood lighting,Genuine Expedia guest review
"Very convenient for trip to EuroDisney"
Excellent hotel, one stop on local train to EuroDisney. Brasserie very nice and served excellent food. Hotel bar nice but drinks over priced, if you're going to have a drink go in the Brasserie.Genuine Hotels.com guest review
"Great for visiting Disneyland and Paris"
A lovely hotel in a superb location. Only downside is bar prices. 14 euros for a glass of very average house wine!Genuine Expedia guest review
Very goodGenuine Hotels.com guest review
1. No swimming pool. 2. Ask them can we check out 2 hours later than usual time(11:00AM), they only extent half an hour. We stayed 3 nights.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )