You can't wrong five star staff, location,price and hotel my home away from home twice a year from now on Thanks JW MarriottGenuine Expedia guest review
The jw Marriott is a great hotel!! It was beautiful and clean. We had dinner at the hotel restuarant florentine which was amazing. I would definitely reccomend this hotel! I wish I had more time to check out the spa. The hotel staff is extremely accommodating they also have a little shop in the hotel for last minute things you may need and great room […] service food was amazing! Read moreGenuine Hotels.com guest review
"The JW Rocks in the Windy City"
Took my hubby to Chi-Town for a concert and a birthday weekend getaway! Beautiful hotel, attentive staff, warming atmosphere, nice location. The only problem was that our room was freezing cold and when maintenance came to check it out, he raised the temp to 90 as they do for "VIP", but the next day it was back to regular 75 degrees, because we were […] not really VIPs. But hey, what can you do, it was 8 degrees outside, the hotel just has to figure out how to get those rooms warmer. Overall, hotel was fab! When you call they were right there with a smile and the service was fast and friendly. Oh, the room service was kind of expensive; 2 burgers w/fries and 2 salads was $105??? No biggie though we are used to the pricey room service. LOL! Laura at the lobby bar was fantabulous! She remembered me from the night before and knew exactly what I liked to drink! Even remembered my name! No real complaints about the JW Marriott in my book they get my seal of approval and I will definitely stay there again! Did I say the hotel was beautiful? Truly it is... Read moreGenuine Expedia guest review
"Excellent hotel in financial district"
The JW Marriott was a very nice hotel. All staff we came into contact with were friendly. The lobby was beautifully decorated for Christmas. Our king room was very clean and comfortable. The thermostat worked. The bathroom was well appointed with a stone (not sure if it was real marble but it was very nice) shower, large soaking tub, separate toilet […] and very nice toiletries. The bed was also comfortable. I didn't like that you couldn't close the heavier blackout curtains, they were only on the sides of the window but I travel with a sleep mask so it was fine. We chose to dine out and enjoy some of Chicago's great restaurants (the concierge gave great recommendations) so I cannot speak to the quality of the food although I did peruse the room service menu and it was quite expensive. Read moreGenuine Expedia guest review
Room service didn't have something on the menu available. The good was greatGenuine Hotels.com guest review
"Nice central hotel, could be better"
Hotel is nicely done, and in a great location. Rooms are clean, roomy and stylish. Three things I dislike about this hotel: (i) no breakfast place, you can only order a room service or go down to the restaurant and do "a la carte" for breakfast, or order at the Illy cafe; seems very odd for a luxury hotel; (ii) hotel guests are required to pay $15 if […] they want to use sauna, steam room and shower in the exercise area; if not, they have to swim or exercise and go back to their room to shower, I mean, come on, don't operate the property like the airlines operate their flights; it's a fortune a night after all, (internet is of course not free either) (iii) the staff seems pretty cold if you book from travel website like this one, and if they don't see any tip coming, and they try to spread the work around so that more people get tipped just by touching your suitcases. In this price range, I won't stay here again unless I have no other choice. Read moreGenuine Expedia guest review
"Top Notch Service"
Loved the staff. Very helpful, professional and speedy, from the bellmen, to check-in to valets. Great bathrooms, extremely large, but rooms were a bit small. The spa looked great, but the family said the pool was very cold.Genuine Expedia guest review
"Close to all things Chicago and transportation."
Inevitable, but the over night parking was $60.Genuine Expedia guest review
It's Quite Good as far as Location as Concern , Rooms are less spaceyGenuine Expedia guest review
"This place was off the charts!"
Everything about this place was awesome except for one thing I would have liked a complimentary coffee or banana in the morning but the two together were like $5 at the little cafe near the lobby. The staff was excellent! They even let me check in super early since my flight got in before noontime. The bathtub in this place you could swim in it's so […] big, oh and there's a separate shower, terry clothe robes, shall I go on?? The bed was super comfortable. My new favorite place to stay in Chicago. Read moreGenuine Expedia guest review
"Marathon Weekend stay"
The staff were extremely helpful and knowledgeable about marathon weekend and events in the city. The room was excellent and well maintained.Genuine Expedia guest review
"Excellent staff, services and Hotel"
Very much enjoyed my stay at this hotel. Extremely satisfied!!Genuine Hotels.com guest review
"Great value for Chicago"
The room was spacious, modern, and very clean. The entire hotel staff (valets, concierge, front desk staff, and maids) were all friendly, courteous, and helpful. We received a great rate on hotels.com and would definitely stay at the JW again.Genuine Hotels.com guest review
Poor customer service they charged my credit card three times for the room while I was there and I had already paid before I even checked in....excellent hotel otherwise just be carefulGenuine Hotels.com guest review
It was greatGenuine Hotels.com guest review
"A bit disappointing"
Beautiful hotel with well appointed rooms. But the service, though good, was impersonal. A minor complaint with housekeeping: they left an almost empty roll of toilet paper, so of course it ran out. Also expected turn down service in a hotel of this quality.Genuine Hotels.com guest review
Love it. Will stay here again, - close to the train - very nice and without the high dollar of Magnificent Mile. Only 2.5 blocks to Willis Tower.Genuine Hotels.com guest review
Rooms were nice. Great location..easy to walk around. Customer service was not very good. We expected a lot moreGenuine Hotels.com guest review
"Nice hotel and convenient location"
We just stayed for a concert in town. This hotel was very nice for our stay. I would stay here again if I came back.Genuine Expedia guest review
"Upscale hotel with out the price"
Girls night out , safe part of town, walking distance to everything!Genuine Expedia guest review
"Very accommodating staff(Kevin)"
Great experience, great hotel and great location. Friendly staff and wonderful accommodations. Only a little overpriced but overall was worth it!Genuine Expedia guest review
"Walking distance to Soldier Field"
We chose this hotel because of its distance to soldier field where we were attending a concert. Our room was very nice and clean. However, another member of our party found their room not as clean with obvious trash left on the floor of the room.Genuine Expedia guest review
Room was clean, nice, but too cramped for 3 people.Genuine Hotels.com guest review
"Not impressed. I pay almost $400 PLUS for Internet"
Paid about $400; arrived late about 10PM...hungry, ordered food in the lounge. Not good. Spicy Chicken bites actually tasted exactly like frozen TYSON. The Hummus was an odd texture...very dense. Went up to room...$15 for Internet...child, please!...this ain't 2005? That is a big pet peeve for me. When I'm paying multiples of hundreds per night; I certainly […] expect that the internet is free to the guest. I actually needed to print something so I went to business center (that must be free?)...NOPE. $10 I believe for 15 minutes. Hate to say it; but most likely will never stay at a JW Marriott again...................Was turned off by the charges for internet big time. I've had good experiences in the past at JW's but maybe they have fallen behind the times... Read moreGenuine Hotels.com guest review
Our room was not ready when we arrived however the delay was handled beautifully. We were given directions to our next activity, our bags were held and upon our return the desk clerk recognized us. He asked about our activity and quickly completed our check-in.Genuine Hotels.com guest review
"Super service! Friendly staff!"
Would definitely stay here again. The staff was awesome!Genuine Expedia guest review
What a fantastic hotel for the price! The hotel was gorgeous, rooms were spacious & beds were super comfortable. The Staff was attentive & location was good. About a 20 min walk or so to the shopping and restaurants. I would stay here again,Genuine Expedia guest review
"Classy but noisy"
The hotel was first class in every respect except noise level. The room, the lobby, the service were all great. Our room was next to an elevator, so there was lots of noise with people coming and going. But worse, we could clearly hear a nasty domestic argument from a nearby room in the middle of the night. Walls were not adequate for ensuring priv […] acy. Read moreGenuine Hotels.com guest review
"Best stay in Chicago in a while"
We had a great time. Food and service were fabulous and room was perfectly equipped and QUIET.Genuine Hotels.com guest review
EMPLOYEES VERY FRIENDLY. ONLY ISSUE WAS DOORMAN ARE UNORGANIZED WHEN IT COMES TO HANDLING TAXI CABS AND KEEPING THE CURB CLEAR OF PARKED CARS. NEED A TAXI LINE.Genuine Expedia guest review
Staff was very helpful, professional, attentive, and kind. We thoroughly enjoyed our stay.Genuine Hotels.com guest review
Beautiful hotel. Great staff - they were so helpful when I was running late, needed a reservation changed, and an umbrella! The gym at this hotel is top-rate.Genuine Expedia guest review
"great get away....."
a great weekend .... the valet staff were excellent .... will stay there again on our next visit..Genuine Expedia guest review
"Great hotel, a bit far front the sights & shopping"
I had business on S. La Salle, so the location was great for me.Genuine Hotels.com guest review
"Great time in Chi-Town"
This was a wonderful place to stay. We took the train to Chicago and the hotel was within walking distance - loved that. The staff was very friendly. Dee met us at the door and always asked what we were going to do/sites we were going to see. Conceire service was great too getting us tickets to the museum ahead of time so we didn't have to wait in in. […] Very friendly staff - two thumbs up. Read moreGenuine Hotels.com guest review
"Perfect Romantic Trip"
This hotel was truly wonderful! The bathroom was spacious and modern. The tub and shower were so much larger than I expected. The lobby is breathtaking and our room was gorgeous. I felt like a celebrity staying at this hotel. I was skeptical about the the rating of #8 on the best hotels in Illinois but they really stood up to it. My boyfriend agreed […] that we will definitely stay here again for another romantic evening. Read moreGenuine Hotels.com guest review
"Great for work trip."
Very high quality level throughout the facility. Great hotel bar for happy hour after work.Genuine Expedia guest review
"Train noise on lower 7 floors -insomnia guaranteed"
lower level rooms are very noisy from possibel trains ; staff wanted tocome to my room to check what noise when I complained I did not sleep the entire first night - ruined my conference I was moved after many many conversations with staff and was moved teh second night ; thsi was poorly coordinated with apparent no documentation or handover so I had […] to keep startign over and aver again with the conversation I requested room with no feathers or down - thay got it wrong twice - Read moreGenuine Expedia guest review
"Gorgeous room, very new, beautiful bathroom too"
Gorgeous room, every thing seems very new and tastefully decorated. Beautiful large bathroom. Only negative is the tv remote was a little confusing, and the room mini-bar refrigerator has a sensor, so if you remove anything for more than 30 seconds (like to store your own food and drinks) you'll be charged at check out. Overall worth the money. My […] bill came to $265.00 Read moreGenuine Expedia guest review
"Pricy, but excellent stay."
Really, it's a great hotel, albeit a bit on the expensive side. I mean, really, $14 for internet? One would think that some things would be included in the price tag ($360). Sadly, this is one of the most affordable hotels downtown.Genuine Hotels.com guest review
"Above and beyond"
Spent the night in Chicago to celebrate a birthday. The staff went above and beyond to make it a special occasion. Great location, beautiful hotel and spacious rooms.Genuine Hotels.com guest review
"Don't purchase the breakfast option!"
Nice tidy room, unfortunately to the inner yard, and all was great - but the breakfast. We choose the 30 USD per person breaklfast option - and it started already with a letter telling us that the breakfast is NOT in the restaurant, but in the lobby. We got the cheap disposable cups, a bruscetta with liquid eggs, some yoghurt on request, and finally […] a "for information only" invoice telling that our 60 USD breakfast was worth 35 USD. What a ripoff. Read moreGenuine Hotels.com guest review
The room was awesome. Very clean and the sheets were fresh which is very important. Service at the restaurant in the lobby area was really slow. I was trying to make it to a concert at the Arie Crown and figured we could catch a quick bite first. I ordered a salad and my husband ordered a bowl of soup. It took forever, so don't go if you're in a rush. […] Our waiter even commented that they're not the fastest kitchen. But overall great stay, great room. Also, when I booked it through hotels.com I got the package with breakfast included which is a great deal and I'd strongly suggest, you can even get it delivered as room service which we did which was all covered. Read moreGenuine Hotels.com guest review
"Could Not Have Asked for Better Service!"
All of the staff was very pleasant, courteous, helpful, ready to lend a helping hand & words of advice to travelers unfamiliar with the lay of the land, the fast pace of Chicago. Everything about the room was immaculately cleaned & in good condition. The mood of the room was very soothing, relaxing, in spite of the rush outside the hotel. And fruit-infused […] water available to guests was remarkable. (I came up with excuses to go down to the lobby for another cupful of the refreshment.) Valet parking was only several dollars a day more expensive than the nearest parking garage and very convenient in the windy, snowy cold of February. Read moreGenuine Hotels.com guest review
My husband and I stayed there two nights and we loved it although the rooms are a little small but I feel the bathroom makes up for it..The location is not bad but its not the bestGenuine Hotels.com guest review
"Best Hotel I have ever stayed in"
This hotel blew away all my expectations - you really get what you pay for. It would normally be outside my budget, but I used a Welcome Rewards night to bring it down. My fiance and I stayed for two nights while she was looking at law schools in the area, a Friday and Saturday night. When we first arrived, the doorman greeted us and had a nice conversation […] with my fiance while I tried to pay for the cab (the driver's credit card reader was really slow). The front desk people could not have been nicer and gave us perfect directions to the room - it is actually kind of a weird layout, with lots of turns. The room itself was gorgeous, the bathroom especially - huge glass shower stall, separate tub that could fit two people, huge vanity. My fiance was incredibly excited about the bathroom, and she is very picky. The doorman gave us great walking directions on several occasions to nearby attractions and amenities. He even knew of the closest liquor store that would have a bottle of Malbec wine. I was very impressed and would stay there again if I have the chance. Read moreGenuine Hotels.com guest review
"Great for the Business Traveler"
The location for business travelers is superb, i.e. within a block of the Willis Tower. The staff and layout is very conducive to the business traveler. I had to make emergency use of the business center and was assisted by an experienced knowledgeable staff member assigned to that facility. He took care of a jammed printer moments after I called for […] him. The rooms were very comfortable and well appointed. I would definitely stay there again if traveling for business in the Loop. Read moreGenuine Expedia guest review
"It is a nice one"
The refrigerator was automated. Even though I did not eat anything but I was charged as I moved a can of soda. When I checked out, the front woman just handed the receipt without any explanation, so I did not really notice the charge. Oh well. Other than that, it was a nice hotel and if I could stay much longer I wanted to explore more their facility […] like the spa as their fees did not seem so expensive. Read moreGenuine Expedia guest review
Very nice hotel. It's in the Loop, so if you are doing something there the location is great. We stayed before seeing a play at BofA theater and the proximity was fantastic.Genuine Hotels.com guest review
"Classy all the way!"
It was easy, the receptioist was very polite, the room was beautiful, clean and spatious. The price was right. I would definitely return. It was also quiet, unlike the W across the street.Genuine Hotels.com guest review
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