"Clean luxury in the loop..."
Amazing bathrooms on the standard rooms (huge soaking tub). The staff was very courteous and pleasant, and the room was spotless. They were more than happy to swap the bedding for non-down. The location is great if you want to be downtown, easy to walk anywhere.Genuine Hotels.com guest review
My boyfriend and I came for a weeked getaway, even though we live in a nearby suburb. We had an absolutely amazing time and the hotel was immaculate. Better than we had hoped for actually. Front desk was great and friendly, room service was prompt and friendly as well. The bartender making us delicious drinks was great. And the bell staff catching cabs […] for us was the cherry on top. We really appreciate all the little details that made our stay wonderful. Thank you! Read moreGenuine Hotels.com guest review
Very good experience. Good location, clean hotel, excellent staffGenuine Expedia guest review
Big, beautiful lobby. Walking distance to many Chicago sites.Genuine Hotels.com guest review
"Within walking distance to some sights"
The stay was very nice, staff were professional and welcoming. The only draw back is parking, rather expensive to park for hotel and sight seeing.Genuine Hotels.com guest review
The JW Marriot was perfect for the first leg of our stay in Chicago. Located in the middle of most of the attractions we came to see. I was expecting a similar experience to our stay in the JW located in Indianapolis, but felt more as though I was staying in our standard Marriot. All in all, it was a pleasant stay.Genuine Hotels.com guest review
excellent facility and service. Hallway was very cold though.Genuine Expedia guest review
Nice hotel- the executive lounge hours are terrible on the weekend. Everytime I went they were closed.Genuine Expedia guest review
"Nice hotel in financial district/loop"
Hotel staff was excellent and very friendly. It was easily accessible to the financial district and restaurants.Genuine Expedia guest review
Great hotel, although I think I would personally enjoy a few of the more modern hotels downtown vs. this but nothing to knock about it - it's executed well. I had a inside room so my view was of other hotel rooms. Nothing terrible about it, just boring but obviously is what it is. The room itself was good. Concierge team was awesome, bar staff was really […] good as well. I was in and out, location was easy for me to get to Union Station to catch an early train - and lots to do close by. Read moreGenuine Hotels.com guest review
Nice hotel with super friendly staff at the front desk (check-in & check-out). Didn't find the guys out front to be very attentive or helpful... Wished I'd known about the parking (next to the hotel with discount of only 5 bucks... we checked in Friday night and left around 11:00 on Sunday. Paid 75 bucks after the discount).Genuine Expedia guest review
"Nice downtown hotel"
Generally nice for downtown Chicago. Restaurant very nice, but priceyGenuine Expedia guest review
One of the nicest rooms I have stayed in.Genuine Hotels.com guest review
"Luxurious option for center of Chicago"
The JW Marriott was a very beautiful hotel. Exceptionally clean, the staff was professional and always helpful, and any request we had was addressed immediately. We had an issue with the drain in the tub not working properly, and while we were out that day, it was fixed for our return that night. We were very pleased. Housekeeping did a very excellent […] job of cleaning while we were out as well. You don't always get that. The honor bar did malfunction on us, and we were charge for many many items we did not consume, however the front desk was very happy to remove those items from our bill upon checkout. Anything you need, just ask, and they seem incredibly accommodating. Room service was exorbitantly expensive, but we knew that when we ordered. For your best bet, actually go to the on-site restaurant, Florentine, which is amazing. Same quality food… Even better… About half the price as room service. The only subtle negative I might comment on is the size of the room. We do not stay in city centers all that often, so perhaps we are just not aware that "tiny" is part of luxury for this price. It was extraordinarily comfortable, even though it was small. The bathroom was absolutely amazing. Great deep tub. If you are short, however, be aware that the bathroom is set up for tall people... Very deep tub, very tall vanity, very high toilet. Not sure what that was about, but I guess everything is just scaled large to look more luxurious. Read moreGenuine Expedia guest review
"Beautiful Hotel, Rooms not guaranteed"
Beautiful hotel except for the fact that when we arrived at 1AM we were told that the double beds that were guaranteed for us upon arrival were not a available, with every room in the hotel occupied. They provided a roll-away bed which was extremely uncomfortable, but its not like you have a choice when you're checking in at 1AMGenuine Hotels.com guest review
Great location, extremely comfortable. Staff was accomodating and friendly. Wifi in the rooms should be free though in this day and age.Genuine Expedia guest review
"In the middle of it all !"
A fantastic location to enjoy the Chicago Loop ! The Chicago Loop is where everything you would want to see and do in Chicago is. Great restaurants, theater and menswear shopping is excellent !Genuine Expedia guest review
"Watch out their charge"
We reserved a room with this hotel through Hotels.com, choosing an option of combining a room plus overnight parking in the city. We double checked the prepaid parking when we checked in and also checked out. Two days after we left, the hotel charged overnight parking into my credit card. When I called the hotel to correct the charge, I was directed […] to so many different offices and voice messages. They corrected the charge eventually, but it took a lot of effort, time and patience to correct the charge. When I asked for a voucher or something for the time I wasted on this, I was told that if I reserve a room in their hotel, I will be getting free drinks or an upgrade -- for the frustration I went through. I did not accept their offer because I don't want to be charged for the free drinks or upgrade they said they would offer. Read moreGenuine Hotels.com guest review
Response by JW Marriott Chicago Thank you for staying with the JW Marriott Chicago. We strive for exceptional service for your entire stay. I would be delighted to follow up on your experience to ensure complete satisfaction.
first time in Chicago, the hotel and service was excellent! Staff extremely friendly and helpful at JW Marriott!. This is a Great Hotel with exceptionally clean rooms, great service and at fantastic location!Genuine Hotels.com guest review
We really enjoyed our stay...very comfortable.Genuine Hotels.com guest review
Very nice, comfortable room. Very large, convenient bathroom. TV sucked but who cares?!Genuine Hotels.com guest review
"Gorgeous Hotel - highly recommended"
Everything was great. If there was one thing on which to improve.. I guess I would ask that more seating be added in the pool area. If nothing else, another table or two. Something to place our possessions on while we were otherwise enjoying the facilities. We had to place our dry clothing, reading materials and personal affects on the floor. All of […] it ended up getting soaked. Read moreGenuine Hotels.com guest review
Over all I was satisfied with the room. I felt it was a little overpriced considering it was not even Memorial Weekend (it was the weekend before). The beds were comfortable and the hotel was in an excellent location. The front desk was extremely nice and very accommodating because we did arrive early. My only issue was the ice bucket was disgusting […] when I went to get ice; this made me question the cleanliness of the room. Read moreGenuine Hotels.com guest review
"The beds are horrible."
Overall the Hotel was great. However the beds are horrible. Everyone in our group complained about them and I woke up each morning with a backache and not well rested, and for that reason alone we will not stay again.Genuine Hotels.com guest review
"Nice and clean"
The staff was very friendly even though myself and my company stood out amongst the people who were dressed nicely. The room was great and the location was good. I would stay there again.Genuine Hotels.com guest review
"Great Hotel in the City!"
First time visiting Chicago, and the JW Marriott made my first experience 10x better! Awesome hotel recommended to all!Genuine Expedia guest review
"Very Nice Place / Great Location"
More of a business hotel than family hotel, but it was very nice for my wife and I & close to everything we wanted to do downtown. It's pricey for us, but not for downtown with a 4+ star rating. The pool isn't labeled on any of their maps -- it's in the basement next to the workout room...Genuine Expedia guest review
"Was lied to over the phone making the reservation"
When I made the reservation, there were a couple different prices. I opted for the highest priced room because the reservationist told me it included parking and it included full breakfast. So I get there and was told parking was not included in the price and that it was $60 per night. WOW!!! The next morning I'm hungry for a good breakfast and am told […] that it just basic continental. A bagel, a coffee....etc. Very disappointed with that whole thing. The room was ok. The staff was great. Read moreGenuine Expedia guest review
Response by JW Marriott Chicago Thank you for taking the time to review your most recent stay with us. I regret there was a miscommunication in the package booked and would be available to review the specific requests. We appreciate the kind words regarding our staff and will pass those comments along.
My friends and I stayed at the hotel for the Amnesty International 2014 conference this past weekend. The conference was amazing and the event. The hotel and its staff were all amazing. The beauty and comfort of the hotel, along with the outstanding service and delicious food, made this event the experience of a lifetime. My friends and I needed a […] mini vacation and the hotel helped us feel like we had one. Many employees were very, very helpful. Kelly, one of the staff, helped me during the day with a problem. He went out of his way to be sure my problem was resolved. Later, Kelly heard me coughing at the end of a very long day. Kelly was with several employees who were finishing up preparing the conference rooms for the next day. I was waiting in a hall for someone who was talking with one of the presenters. As s side note, I have been sick and on antibiotics, but I the conference was too important for me to miss. It was late and there were no refreshments available. Kelly heard me coughing and offered to get me a cup of hot water so I could have tea. Read moreGenuine Expedia guest review
My family & i had a great stay here & would stay again! Thx! :-)Genuine Hotels.com guest review
"Elegant and comfortable"
Excellent fitness center. Comfy bedding and pillows. Italian restaurant has limited offerings.Genuine Hotels.com guest review
JW Marriott is an amazing spot. The service was amazing!!Genuine Hotels.com guest review
"within walking distance to my meeting destination"
have to return in June and August - will most definately try to get a room again.Genuine Hotels.com guest review
Perfect location! Walking distance of Grant and Millennium Parks, shopping, dining, and just about everything else. The service was top-notch, everyone we dealt with was friendly and courteous, and the hotel was beautiful. I noticed a few cracks and slight cosmetic mishaps within the halls of the hotel, but the rooms were excellent. I would book again […] and would recommend to anyone who asks. Read moreGenuine Hotels.com guest review
I paid the extra fee to get the "deluxe city view" room and was very disappointed in our "city view." I am not familiar with downtown Chicago, so silly me went on the title of the room thinking it would have a great city view. I paid a lot of money for a view of a building - when I brought it to the front desk's attention that their room name was a […] little misleading, I was told that we were downtown in Chicago and therefore any view out of a window had a "city view." So disappointed and will not recommend this hotel to anyone else. Read moreGenuine Hotels.com guest review
Response by JW Marriott Chicago We appreciate the feedback from your most recent stay. I regret that you did not enjoy the room view. Unfortunately, with a 12 story building in the heart of the financial district, the view may not be of our Chicago skyline, but the architectural gems such as the Rookery, Willis Tower and Chicago Board of Trade are what many of our guests are looking for during their visit. We would like every guest to have a perfect stay. On your future visits, please feel free to speak with the Manager on Duty and allow us to address your concerns while you are still in our care.
"Only the finest. .."
The employees, the rooms, and the top notch amenities make the JW Marriott Chi ago one of my favorite destinations. Add it to your travel calendar. ..todayGenuine Hotels.com guest review
"Close to the train station, convenient!"
Wonderful time had by all. We little trouble finding the pool, but once we found it, we had a nice time. The restaurant in the hotel is top of the line. Great food and great service. We took a taxi cab to get to the shopping district, but well worth it.Genuine Hotels.com guest review
"Heart of Downtown Chicago"
Very nice staff, comfortable beds and super nice amentities.Genuine Hotels.com guest review
Staff is outstanding - very friendly and helpful. Bed sheets were very stiff. Nice flat screen TV, but no HD service.Genuine Expedia guest review
The only thing I can say regarding our stay aside from it was gorgeous and the staff was awesome...we left and went out between 9am and 1pm and no one made up our bedroom or replaced the toiletries. It was beautiful and clean but during a stay at a hotel you expect those things to be done. And we knew someone came in because they removed out room service […] tray. Read moreGenuine Expedia guest review
"Always looking for another little pinch."
Travelers are accustom to getting pinched an excessive amount for small things here and there. This Hotel has taken a page from the Airline industry, only they still charge a premium for the room before picking your pocket at every opportunity. It's like paying for a business class seat on a plain, then getting pinched $10 extra for pretzels. It's a […] nice hotel. Not any better than Palmer House or any of the others that go for 40% to 60% less per night, but it's a nice hotel. You would think they could give you a free cup of coffee or maybe some internet access at $240/night, and you would be wrong. A small coffee will run you $3 in the lobby on your way out in the morning. And that internet access will run you $15/night. The hand full of M&Ms in a little jar in your hotel room will be $12. I avoided buying anything in the Hotel because the recurring pinch was just insulting. If they were %40 cheaper than other hotels, I would expect no frills. But at a premium, I expect more. I got less. Read moreGenuine Expedia guest review
Response by JW Marriott Chicago The management team respects and values the opinion of all our guests, and we appreciate the time you took to review our hotel. Our apologies if you felt we somehow misrepresented our pricing structure which regrettably had a negative impact on your stay. It should be noted we do provide complimentary coffee to our guests in every room, and our pricing for mini bar amenities is similar if not lower than those hotels which offer this in-room feature. We are confident the enhanced service level as well as the physical attributes of the only luxury hotel in Chicago’s loop warrant our actually competitive rate, and that on future visits we would ask you to please address these or any other concerns with the manager on duty to ensure you feel your stay is equal to the price point paid.
"Excellent Staff & Services.. Wouldn't Expect Less"
My friend and I decided to opt for the JW for its traditional look and feel versus the W across the street. Now I can't say for the W, but JW went above and beyond to cater to our needs. Other than the freak accident that happened during one of our breakfast in bed -- The glass container literally split in half and dumped most of the yogurt onto my […] lap. Not their fault entirely, but they took care of my laundry, our breakfast cost, and of course, a new yogurt. Only thing that we didn't expect (and wasn't advertised) was the $20 surcharge for the use for the infrared/steam sauna for 24 hrs. It's a small price to pay for a classy place like the JW, but it would've been nice to either include the stay, or $20 for the duration of your stay, since the 24 hr pass is REALLY 12 hr pass since the spa was open from 8a-8p. Overall, we were really satisfied! Oh, and it's 1 block away from the Orange/Midway L Train if you were coming in or out of MDW, and 3 blocks away from the Willis Tower/Skydeck. Read moreGenuine Hotels.com guest review
"Some strange features here"
I traveled with my wife to Chicago and stayed one night at the JW Marriott in Chicago. The staff and common areas were nice. The room we received was a little strange. Because of the layout of the hotel, many rooms will not have a view. What is bizarre is that instead of being able to open a window for air, or look out onto the dull view of a roof or […] the other side of the hotel, the entire window is frosted so you cannot see outside at all. The second strange item is that there was a telephone handset installed adjacent to the toilet. The third is that the toilet paper holder was installed such that it interfered with sitting straight on the toilet. The fourth is that the mouthwash appeared to have been opened and possible refilled. Bottom line is that for the money, there are equally convenient and overall nicer to stay in hotels all over the city of Chicago. Read moreGenuine Expedia guest review
Response by JW Marriott Chicago Greetings Noah, Our sincere apologies that your first stay with us wasn't as you had expected. Due to the historical nature of our building, there are interior rooms with limited views, and although the room description may have not been clearly communicated through the Expedia website, we regret it adversely affected your stay. As for the sealed window and phone in the restroom, we followed the latest design trends for full service hotels in an urban location and I'm confident our modern contemporaries have the same features. We have shared your concerns with our housekeeping team regarding the mouthwash, apologies for the oversight, we would ask if a similar situation were to reoccur, please advise and allow our Manager on Duty to immediately address the issue while you are still in our care. Our goal is every guest has a positive and memorable experience; hopefully sometime in the future we will once again have the opportunity to accommodate you while in Chicago and can provide you with a more pleasurable stay.
"Great value for money in February"
Nice place, classy Lobby/Living room. Good room service as well.Genuine Hotels.com guest review
"Relaxation at its Best"
We loved everything about this stay. I would love to stay here again. Everything is geared towards your relaxation. Loved the large bath tub and separate water closet. We also enjoyed the Valeo spa. I recommend you take advantage of it.Genuine Hotels.com guest review
"Close to the theatre district. ( Cadillac Palace)"
Our stay at the J.W. Marriott was perfect! The bathroom was exceptional! The location to the theatre district was within minutes. The staff were very helpful and accomodating to our every request. It is our choice hotel for future stays in Chicago.Genuine Hotels.com guest review
"Close to business location"
For a short trip, it was a great hotel. Not far food establishments.Genuine Hotels.com guest review
Stayed here for New Years Eve. Had a comfortable few days. Staff does their job and does it well.Genuine Expedia guest review
"JW Marriot Chicago"
The hotel is near the Loop, near everythingGenuine Expedia guest review
We had a wonderful time and truly enjoyed the wonderful customer service! You really go all out! Thank you!Genuine Hotels.com guest review
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