Terrible food, restricted spirts !! Snacks served on a set hour basis !! One batman throughout the day serving a big resort .Genuine Hotels.com guest review
Really nice accommodation great staff stayed in the algarve a number of times all my future visits will be at the eden resort for self catering you wont find betterGenuine Hotels.com guest review
"comfy beds, modern setting"
Eden resort is about 20minutes walk downhill to albufeira however the hill is very steep for walking back. A return shuttle bus is laid on free of charge and runs every two hours. If you want to come back between buses taxi will cost 3euro approx. We were self catering. Appt lovely in nice setting of gardens and pools and modern with all facilities. […] Wouldn't recommend AI as not geared up for this. , bar and dining area very small and soon filled up! Albufeira itself is worth a visit divided into old and new areas. Has lovely beach area and restaurants/bars galore. Not my favourite place in Portugal though as prefer the more traditional qualities of Olhao and Tavira areas but wouldn't discount it for a return sometime in the future. All in all an enjoyable short break Read moreGenuine Hotels.com guest review
"Well positioned for a relaxing break"
Pleasant complex with friendly, accommodating staff, Food was plentiful and of a good quality. Lots of choice and offered healthy options as well as the more indulgent.Good shuttle service to the beach and back. Pool was freezing but we were there in October. Clean, well kept and open . Would recommend to any one with family, Accommodation was clean […] and spacious but the actual daily cleaning service was the one thing that let the complex down. I felt it was rushed and not done properly- and I don't think I am a fuss pot. Read moreGenuine Expedia guest review
Just back from a week at Eden resort with my family. The duplex apartment was superb with both rooms ensuite, and kitted out to a great standard. Unfortunately the maid failed to clean well or replenish loo rolls etc. One of the pools was just 20 metres from our patio. The only pool bar was located beside the main large pool and had frequent long queues […] for drinks and snacks when only one person was on duty. All meals were served buffet style at the only restaurant and again we had to queue for drinks. The food was decent and only one night were we disappointed. All in all a good family stay and just a few more staff to remove the queues would make this a fantastic holiday that the accommodation deserves. Read moreGenuine Hotels.com guest review
"just what the dr ordered"
7 adult family members stayed in a villa for 5 perfect days of relaxation, flowing wine and ok food all inclusive basis. Couldn't ask for moreGenuine Hotels.com guest review
"close to pool"
The accommodation is excellent. Very spacious and comfortable. The staff are very helpful. We went all inclusive which is not a good idea as the food is not good. Very little choice. Orange juice terrible. Choice of two cereals in morning. Toaster takes forever. Lunch and evening not good either. Burgers at pool bar are awful. Sandwiches are fine. No […] entertainment in evenings. You have to go out. Read moreGenuine Hotels.com guest review
"Excellent quality facilities, fantastic service"
The resort and villas are excellent quality, food was good and varied. Service was friendly and helpful. Highly recommended.Genuine Hotels.com guest review
"As a self catering complex it is perfect"
Hotel is located about a 15 min walk from the centre. It's a pleasant walk. Taxi costs just under €5 (may 13). The complex itself is really nice with 2 story accommodation built around 3 pools. 1 bedroom apartments are on the first floor with 2 beds on the ground floor. The apartment was spacious but was in need of a little maintenance. Missing curtain […] in bedroom, broken shelf in wardrobe, broken bin in bathroom. We informed reception of these we arrived but they were not fixed whilst we were there. You are not provided with tea towels or washing up equipment so if you are intending on eating in then you will need to bring or buy these. We eat out in town every evening so wasn't an issue. Take the advice about avoiding all inclusive. The hotel bar is not pleasant and I wouldn't have liked to eat in the breakfast room every evening. As a self catering complex it is perfect. In addition towels for the pool are available for €25 deposit and hairdryer for €20. Read moreGenuine Expedia guest review
"Great accommodation in a lovely setting."
Hotel was ideal for a short adult getaway. Within walking distance of Albuferia. Food wasn't 4 star quality but we always found something to suit. Lovely apartment with a garden. Need to keep on top of decor and cleanliness of apartments.Genuine Hotels.com guest review
"Close to albufeira bus station"
Initially, when i got to the reception, i was kind of disappointed. When we were showed our apartment, all we could say was, WOW! Would definitely comeback this year.Genuine Hotels.com guest review
"great for all."
Excellent hotel in all aspects. Layout of hotel, quality of fixtures and fitments.Genuine Expedia guest review
No bars/ restaurants near by in walking distanceGenuine Hotels.com guest review
"Poor facilities at night time."
Accommodation was very nice. Bar's at night time are very poor. Cleaning of rooms is very basic. The football pitch & Tennis courts were dug up & we should have been be informed of this before we arrived. There was no floor brush supplied.Genuine Hotels.com guest review
apartments where first class, will be returning to the eden resort.Genuine Hotels.com guest review
Average hotel, clean but far away from anything. More for families with kids than couples. Closes very early. OK but wouldn't go again. Not our cup of teaGenuine Hotels.com guest review
"Nice place, shame about the eggs."
Impressed by layout of site, apartments and facilities. Quiet location in early May - but whole area was not at all busy which surprised us. Out of the way of the Albufeira Old Town and main 'strip' which we knew and therefore suited us fine. If you enjoy a walk and are fit enough to manage the hilly setting then it's for you. We hired a car (not just […] for that but to get around and as transport to and from the airport). The not so good part is that we added breakfast to the package. This, we independently dubbed a 'works or school canteen' which we have seen from other reviews is exactly what some other people thought! - Great minds! Glad we didn't opt for lunch and dinner! Read moreGenuine Expedia guest review
"Nearly very good"
The resort is excellent in location, cleanliness & layout. Only drawbacks are the quality of the food at the restaurant and pool bar (very poor) and the overcrowding at the pool areas, especially morning/lunchtime. The shuttle to the old town is convenient, but the last one leaves at 6pm; too early for dinner. If you have a car, none of these points […] are a problem (plenty of good beaches nearby); if not, you will need to do some walking or use taxis to make the most of your holiday. Finally, the Resort does have wifi, but there is a considerable charge, which is unnecessary, given the accommodation rates. Read moreGenuine Expedia guest review
een all in kan je het niet noemen snaks vanaf 11 tot 12u en van 16 tot 17u bij sommige moet je bij betalen. Ontbijt is altijd het zelfde. Een basic hotel.Genuine Hotels.com guest review
"Hieno 2h villa."
Onneksi lomalla on aikaa. All inclusive juomien saanti altaalla hidasta ja check in ja out todella hidasta. Aluksi eivät edes löytäneet varaustani! Paljon lapsiperheitä, keittiö hyvä mutta kahvinkeitin puuttuu. Paljon parkkitilaa ja puitteet kunnossa.Genuine Hotels.com guest review
"péssimo all inclusive"
Apesar de ser tudo incluído, nem tudo está incluído. Por exemplo: na piscina, uma simples omelete é paga. Também é preciso ter atenção às horas do bar da piscina, pois tem horas de All inclusive e horas a cobrar. Em relação às casas, são muito simpáticas, completamente equipadas e ideais para férias em familia.Genuine Hotels.com guest review
O hotel é bastante bom, mas peca um pouco pela falta de higiene do quarto, camas mal feitas e toalhas que cheiravam muito mal.Genuine Hotels.com guest review
"Idealny dla rodzin"
Pobyt w hotelu rewelacyjny. Wielki, przestrzenny, nowocześnie urządzony apartament. Apartamenty w domkach zapewniają maksimum komfortu i intymności. Dużo przestrzeni. Dość daleko do centrum i plaż ale ponieważ przemieszczaliśmy się samochodem nie było to zupełnie uciążliwe. Może jednak być dla imprezowiczów :). Jedyny feler to kuchnia, spodziewaliśmy […] się lokalnej portugalskie a króluje niestety kuchnia angielska, która jest zwyczajnie w swej monotonii i ociężałości ohydna. Może było spowodowane to faktem, że 90% wczasowiczów pochodziło z Wysp. Na szczęście w hotelu jedliśmy tylko śniadania, reszta posiłków albo na mieście albo we własnym zakresie w obszernej i wspaniale urządzonej kuchni. Read moreGenuine Hotels.com guest review
"Neues Resort in Fuscharbeit."
Sauberkeit lässt zu wünschen übrig. Die Wohnungen sind schlecht oder gar nicht isoliert. Schallisolierung gleich null. Feuchtigkeit an den Wänden und Fensterleibungen. Warmwasser ist so präpariert,dass es nur minimal aus der Leitung kommt. Schwimmbad steht nicht jeden Tag zur Verfügung.Genuine Expedia guest review
Nos a agradado bastante éramos 10 y lo hemos pasado bienGenuine Hotels.com guest review
"Adorei foi muito bom."
Adorei tudo, fomos com o pack tudo incluido, uma boa relação qualidade preço, as refeições estavem muito bem eleboradas e bebidas com fartura, foi tudo impecavel, a suite é espaçosa e a area envolvente muito agradavel. é uma expereiencia a repetirGenuine Hotels.com guest review
La verdad es que nos a gustado mucho.Tranquilo,limpió,confortable,y el personal muy agradable os doy un 9.Aunque la recepción el personal no formado para españoles.Por cierto no indican que tienes que hacer ningún abono de 100euros por reserva y si no te la dan.y después de venir y pasar 2días en casa aún no me lo an devuelto aunque salió el papel de […] la máquina de la tarjeta como devuelto. Read moreGenuine Hotels.com guest review
Resort de excelente qualidade ao nível de infraestruturas e equipamento disponível, mas com uma gestão deficiente que se reflecte na qualidade do serviço prestado, nomeadamente ao nível da limpeza deficiente, do tempo de espera no bar exterior da piscina, servido por um único funcionário, e na necessidade de manutenção de algumas das opções de lazer […] disponíveis (e. mesas de snooker). Read moreGenuine Hotels.com guest review
"Más condições de limpeza"
Quartos tiveram maus cuidados de limpeza e arrumação. As camas apenas era puxada a coberta sobre os lençois, que nem sequer eram esticados. O chão permaneceu cheio de areia s seis dias. Restaurante com toalhas das mesas onde estva a comida manhada de lexivia e sujas de comido. Eram usados individuais nas mesas que eram limpos sempre com o mesmo pano […] amarelo e sacudidos entre clientes. de forma geral apesar de reunir muito potencial tem na minha opinião más condições de higiene. Read moreGenuine Hotels.com guest review
La situación está muy bien para relajarse, pero la comida es pésima, poco variada y escasa. La limpieza de la villa no se hace en toda la semana. Solo cambian las toallas cada 2 días. No hay actividades lúdicas ni de animación. Complejo especialmente preparado para turismo inglés.Genuine Hotels.com guest review
Foram 6 noites que infelizmente souberam a pouco, o resort tem excelentes condições, ficamos numa casa, duplex, com 3 quartos espaçosos, os colchões eram de boa qualidade o que permitiu um bom descanso. O espaço é muito sossegado ideal para levar crianças, as piscinas eram opimas. Gostamos muito da comida, que embora não tivesse muita variedade era […] de ótima qualidade. Recomendamos! Read moreGenuine Hotels.com guest review
"Camas confortáveis; Empreg. eficientes; Boa comida"
Aspetos negativos da minha estadia em lazer: Ausência de animação noturna; poucos horários de transporte para o centro de Albufeira; havia limitação nos horários para desfrutar do tudo incluídoGenuine Hotels.com guest review
Hotel com condições muito boas. Serviço de limpeza do pior que já vi, e na alimentação como estive no regime de tudo incluido fiz praticamente todas as refeições no hotel, comida bem com qualidade mas para aquili que pagamos tem um buffet só com um prato de carne e um de peixe e uma salada sobremesa foi sempre o mesmo bolo de chocolate, sem grande variedade […] nos dias de semana. conclusão nunca estive perante um buffet tão mão. Só se aproveitam as instalações e piscinas são 5 estrelas. Read moreGenuine Hotels.com guest review
"villa de tres habitaciones fantástica"
La comida muy bien, muy buena, aunque no mucha variedad, pero relación calidad precio muy buena. Además con el todo incluido, bebidas variadas, y vino blanco muy rico. Las habitaciones muy bonitas, modernas y enormes. Mi estancia fue en Junio y estupenda, pero no estaba muy lleno, quizás cuando esté lleno en verano, el comedor resulte pequeño. Pero […] durante mi estancia, todo fue estupendo, y a un precio muy bueno. Read moreGenuine Hotels.com guest review
"Ótimo ambiente, segurança e qualidade"
Muito bom.Genuine Hotels.com guest review
Ett fint opphold, men elendige parasoller ved bassenge. Veldig få, og mange av de var ødelagteGenuine Hotels.com guest review
Condições extraordinárias, óptima localização, a limpeza é razoável embora seja possível de melhorar.Genuine Hotels.com guest review
"ya lo vi"
unos apartamentos muy comodos, amplios y modernos en urbanizacion cerrada, muy tranquilo, retirado de albufeira pues hay que coger el coche para salir a cualquier sitio,hay bastantes zonas ajardinadas, asi como bastantes piscinas, la climatizada muy pequeña, un lugar para estar tranquilo y relajado.Genuine Expedia guest review
Já tinha passado umas férias de verão no Eden Resort, logo quando o espaço abriu. Confesso que adorei e fiquei com as melhores recordações, um espaço agradável, muito confortável, seguro, decorado com muito bom gosto, pessoal simpático. Justificava totalmente as 4 estrelas. A minha última estadia, no entanto, deixou-me sinceramente desagradada. A simpatia […] baixou consideravelmente e, sobretudo, a limpeza deixou muito a desejar. O quarto não tinha sequer sido limpo, não tinha toalhas suficientes e nem tão pouco estava preparado para o número de pessoas que eu tinha mencionado na reserva. Espanto dos espantos, nem água quente tão pouco. Apesar de ter manifestado o meu descontentamento aos funcionários, as situações não se resolveram até eu ter saído. Continua a ser um local muito agradável para se estar mas espero que a minha experiência tenha sido uma situação pontual. Read moreGenuine Hotels.com guest review
"Lovely Place but..."
Eden Resort is a lovely place to stay, with and without the family, nice and beautiful place, spacious rooms, quiet neighbourhood, lots of hings to do and enjoy, lovely Spa and swiming pools to enjoy, the people is very friendly and helpful, the only downside as to do with house keeping, they need to improve a lot in this aspect because the rooms are […] poorly cleaned (If they clean enything at all) everyday, the ladies only change the bed clothing and towels and leave, disregarding cleaning the floors, dust and everything else, other downside is the poor cleaning of the sorrounding areas, starting from the entrance hall to the apartments to much of the rest of the resort... Truly hope they will improve in that matter, otherwise it is the best place to stay in albufeira and I truly recommend it!!!! On my 5 days Stay unfortunately the A/C system of the entire resort was not working, so had to deal with the hotness of each and everyday but they in return provided me a voucher worth the amount of my entire stay so I can come back some other time when everything is up and running and not pay anything, I found it fair, proffessional and promissing!!!! Me and my family will surely be back!!!! Read moreGenuine Hotels.com guest review
"eden resort albufeira"
appartement trés agréable correspondant aux photos dommage que le personel de l'accueil ne soit pas trés agréable et le ménage pas toujours fait correctement!!Genuine Expedia guest review
07/25/14 Christine A Chester, United Kingdom
This resort is classed as a 5 Star...........Never in a million years! The only positive thing about it was the size of the accommodation, all else failed miserably. We have just returned from a 10 day holiday there to celebrate our 40th wedding anniversary and we only wish we'd been more careful about our choice. We booked on an all inclusive basis, obviously paying a premium for this as it was classed as a 5 star. On arrival we were met by a very surly and disinterested receptionist who couldn't even may eye contact, only to be told our room would not be available for another 3 hours. When we eventually got our key we discovered that the room was already occupied by existing holidaymakers!! An alternative was found and this was pleasant, roomy, and clean. The food was less than average with a choice of only one meat or one type of fish for the evening dinner. The dessert was a piece of cake! During the whole of our 10 day stay our towels were changed only once and the room didn't get cleaned once. There are 3 pools dotted around the resort and you could only get sunbeds if you draped your towels on them the night before or risked leaving it until the early hours of the morning. There were no umbrella's at all. A shuttle bus took you down to the old town and this ran at 10am, 12noon, 2pm and 5pm. There was no evening entertainment provided so you had to find your own way to town and then get a taxi back (5euros). Because our flight home was very late on our last day, we had requested a late check out of our room only to find we would be charged 10euros for every hour after 10am that day!! Needless to say we checked out early. Overall this holiday was indeed spoiled by the poor quality of this resort and we would never go back in the future.
"Honest review by a returned traveller"
07/24/14 Dawn S Swansea, United Kingdom
We stayed here in 2012 and have just returned from a two week break. This resort is not geared up for all inclusive it never has been it's not a Hotel but Condominiums whilst they could do with being a little cleaner my argument is you pretty much do bits yourself as you would at home we had our towels changed daily put them in the bath as it clearly states in your bathroom and they will be changed I arrived with my husband and three kids to a warm welcome nice to see you back bobs your uncle what more is warranted there's your keys and your apartment number...the resort is numbered clearly and easy to find your apartment. Granted over a couple of years cleaning could be better but you have a lovely apartment nice weather great food in the old town lidl and aldi down the road....done at Bravos we did every other day great food. Sun beds are an issue but tell me where in the med it's not.......
"'COULD' be a great place"
07/23/14 loucam Argyll
Just back from a 10 day holiday at Eden Resort. On arrival, at night, we were delighted with the size of our town house, never had so much space before, however our delight ended there! The next morning I had to go to reception with a list of things missing from the house - hand towels, bath mats, kettle, outdoor chairs, sun lounger, they did however bring them, although had to ask for new towels on a couple of occasions. The house was not cleaned properly the whole time we were there, it would have been better if they left brushes and mops for you to do it yourself. The above we could cope with but the swimming pool area was a real worry. The signs to show the pools had been checked we're not changed the whole time we were there, the main pool was murky so we never used it again. The white drainage around the pools were broken and floating in the pool or lying around. Not enough sunbeds so they were nabbed at 6am. There were about 3 parasols at each pool however most were broken, and the one that worked was taken by a cheeky women at 3pm when she left the pool each day so no one else could use it! I said to my husband it looked as if the owners had gone bankrupt, and right enough that's what the rumour was from other residents, so no surprise it has gone down hill and hardly any staff. It's a shame because this place could be great with a bit of TLC and effort. Hopefully new owners will take it over and make the improvements.
"Dont be caught out by this place--web site sooo inaccurate!!!"
07/21/14 Paul B Basingstoke, United Kingdom
Do not be caught out and book all-inclusive at this resort, it is awful!!! Food horrible and so many restrictions on times and use that on the 2nd day i only managed a cup of coffee on all inclusive basis!!!! Travel agent and Cosmos refunded without hesitation so good for them and thanks guys!!! You can see that the Apartments/Villas were good once, now the cleanliness and standards are terrible. Gardens full of weeds, no linen change in 10 days, towels taken and not replaced--oh i could go on!!! Pool not cleaned and very murky, especially Adult Pool-we have young boys so the main pool was a little better. No parasols and not enough sun beds so the towel ninjas were out early--one family told us they "reserved" at 2am!!! Very sad!! large resort with no baggage assistance--very rude receptionist hands you the rules and a map and you are sent on your way--what a nice way to start your break-not!! Plus points-- The Area is lovely great beach, good food, cheap taxis and some fun days out with the boys! Slide and Splash great, visited twice, Zoomarine great and we visited Fiesa sand City but look out for Mosquitos!! Would visit the area again but not Eden--TERRIBLE!!!!
"Not recommended unless Alex Polizzi has been booked there to sort them out !!!"
07/21/14 lambdec Stockton-on-Tees, United Kingdom
We arrived after a late flight to be greeted by a miserable guy on reception who booked us in and then gave us a bad photocopy of the site with a cross where our 2 bed apt was situated. When we arrived we were disappointed at the cleanliness of the apt as it didn't look as if it had been cleaned thoroughly and was crawling with ants. The furniture needed either replacing or at least cleaning as it was all badly marked. We stayed for 10 days and only had the bottom sheet on one of the beds replaced once. They never replaced towels unless you complained at reception and then you were greeted by disbelief which was laughable as the staff must know what's going on! We reported a water leak from the apt above which was dripping into our hallway but up till we departed had not been dealt with. The breakfast was poor....no cold fruit juice as machine was broken....there was no normal bread for toast....coffee machine churned out the wrong mixes so if you didn't want to wait for a member of staff to use another machine ..tea was the best bet. The animation team???? Where were they? There was talk that the banks had taken over as they were in financial difficulty so that would explain a lot but to top it all on our last day we actually saw RATS round the lake where we were staying. We informed reception and they said they were probably mice. Well I am no authority on vermin but they were far too big for mice. We were told that a member of maintenance staff would attend but we were there for 5 hours after reporting it and did not see a soul. It would have been great to see the pools cleaned daily but we never saw anyone doing that job and by the end of our holiday they were looking decidedly poor. Reception guaranteed that they were cleaned on a basis but no one I spoke to had seen it! All in all its a beautiful place with great sized accommodation in a good location but is being spoilt by lack of management guidance and good quality staff who need to remember that without our bookings they would be out of a job.
"dont go full board food is poor"
07/21/14 Julia H Cheadle, United Kingdom
location ok you can walk 15mins to the old town the studio we stayed in was not too clean dust etc as xmas and new year clean towels and loo paper with the cleaning happened randomly I wouldn't go back
"Lovely accomodation but that's all"
07/21/14 HolidayGP Birmingham, United Kingdom
Went there with my husband and daughter 3 and another family with a 4 year old daughter. We both had one bed apartments and they were very bright and spacious with posh fittings including a dishwasher. there was a separate lounge with dining area, balcony with outdoor furniture, big kitchen with ironing board and iron as well However, thats when it ended. Unless you only want to sit by the pool or stay in your acco there is nothing else to do there. We were in a way missold the accomodation by 'On the beach' regarding the facilities which were just not there. This is some of the items in the description which were far from reality!! 1) The choice of food is rubbish, nothing much for vegetarians. Not worth 4* at all. There is no 'a la carte experience' and nor is there is there a variety of food with local and international flavours. Breakfast is exactly the same every day just plain English breakfast with no local flavours. Dinner was about 4-5 hot dishes which always had some pasta with some tomato sauce and chips, salad was more or less same too any variety in it would end up having meat in it, leaving little choice to vegetarians. Apparently the management chnaged while we were there so they might make some improvements from now on 2) Also, it is quite secluded from the main town so all the more reason to have some family entertainment in the evening but there was none and infact there is no place to have one either. 3) It also says that it is disabled friendly and thats incorrect too. There is no help for people to take their luggage to their apartments which could be located atleast 5-10 minutes up/down the hill. Guests are expected to lug their belongings themselves and i am not sure how disabled people would be able to do this 4) There is no 'filled-up fridge' as marketed by this site. 6) Again their write up says that there was air conditioning in public areas but there was none in kids louge, reception or restaurant. It was sweltering hot. 7) In brief, dont go by the description of the facilities of Eden Resort. It is just good if you only want to stay there and are not too worried about other facilities or entertainment or food. If only they would concentrate on the facilities and the food a bit more, it would be good. Guess it is a vicious circle in a way. I met some staff who did some day time activities but he said that he has tried to get people participate in the activitiies but there are no takers. And since there are no takers, guess, they dont push these too much
"Spacious nice accommodation but spoilt by poor cleanliness and service"
07/20/14 Martin9590 Exeter, United Kingdom
If you look at a lot of the reviews here for many months here there appears many similar comments saying how nice and spacious the accommodation is but how it is spoilt by the lack of cleaning in the rooms, poor food, lack of available sunbeds and entertainment and general poor management. I am amazed after these same repeated comments that management still have not addressed these issues. I visited myself in June this year with my family on a self catering basis in a 2 bedroom townhouse. The townhouse was lovely and spacious and appeared built to a high specification but the place was spoilt due to dirty floors throughout which they were not cleaned at all properly if at all during our stay. There was no kettle on arrival and toilet rolls also ran out regularly and we had to ask reception for more. Sunbeds were also never available by the pools. Pools though quite small were however adequate and flowered gardens were lovely. Whilst we generally enjoyed our stay I think it is a terrible shame that such basics like the cleaning cannot be sorted out by the staff because the resort has the potential to be very good and to get far better starred reviews.
"Apartments and complex good"
07/20/14 Ad M Dundalk, Ireland
Went there with my husband and 3 children aged 11, 8 and 4. Complex itself is lovely and spacious. We had a two bedroom townhouse with 2 bathrooms so had loads of room. Private back garden was great. It appears the complex was never set up for this purpose. Food was ok, courtesy shuttle great but unless you could find a sunbed to sunbathe, there was nothing to do. Kids did enjoy the wonderful pools and we spent some time away as we went to zoo marine which was great and two of the waterparks. We had a great week but don't think we will go back. The place is great but there is no real effort put into anything as it feels like it is just a stop gap until holiday property market picks up again. I think it can only become run down as the years go on.
"Eden resort, Albuferia ( July 8th - 18th )"
07/20/14 Chris M Belfast, United Kingdom
Stayed here with family of five lovely location on arrival at 10.30 am we didn't get our apartment until 3.30 but we were upgraded to a villa so nice start. On our fourth day we still hadn't seen a cleaner and had to go to reception to get fresh towels . Villa didn't have small essentials such as a floor brush or kettle. Only got beds changed once during our ten night stay so housekeeping and cleaning very poor. On my stay I noticed that the pools were not cleaned daily and by a week into our stay the tiles on pool had green algae growing on them . On last day of holiday I found a strange creature living in the pool water really unacceptable. I informed the manager and produced the creature to him and he told me pools cleaned daily! not ion my time there! the board informing you of the pools ph level and chlorine content didn't add up correctly!!! Such a beautiful place but lacking good management and inadequate staff! Such a shame that these things are destroying what could be a really excellent four star accommodation. I did feel sorry for reception staff who were at the firing line from all the disgruntled holiday makers and they were trying to do their best with the limited resources they had. All in all we enjoyed our holiday but I wouldn't rush back to eden until they sort their staffing out and cleaners.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )