"No airport shuttle service"
The main reason I booked at this hotel was because the weather was bad and I wanted to use the airport shuttle service the next morning. However when I checked in I was told that this service was not available to me because I had booked through hotels.com and not directly with Comfort Inn. If this was stated, it was in the fine print. The main ad said […] "Free Parking" and "Shuttle" so I assumed this applied to all guests. I have never tried to use this service before but people I know told me they have never had this happen to them with other hotels. I should have stayed at the Marriot - would have been the same price when you add in the airport parking fee! Read moreGenuine Hotels.com guest review
Phone rang several times during the night which was annoyingGenuine Hotels.com guest review
Good value for a short stayGenuine Hotels.com guest review
we went for the pool so the kids could swim, the water and pool area was warm, so we didn't freeze like most pools. we loved it.Genuine Hotels.com guest review
The rooms are nice but the bathroom could use some updating and the toilets don't flush very easy.Genuine Hotels.com guest review
Room was clean. Heating system wasn't the best. Hot water ok as well. It was when the polar shield hit the country. Other than that it was a nice stay.Genuine Hotels.com guest review
Overall comfort inn was very nice.The heater worked but never shut off if kept running all night so I turned it down to 65 so we didn't roast all night and I woke up to the heater blowing cold air.Had a cold for several days.Then check out is noon and we had know where to go until noon so not checking out until then and we were disturbed four times […] from housekeeping wanting to clean our room.When we did check out the lady at the desk seemed mad because we left late. May stay again if they fix the heat/ac problem Read moreGenuine Hotels.com guest review
"nice room but freezing"
The hotel was really nice, new, clean, etc., and we were impressed with the quality of the room, especially for the price. However, when we arrived the heater in the room was off and it was about 50 degrees. The heater was not very powerful and it took about 5 hours to reach a comfortable temperature, so we spent a pretty miserable night. If you're […] using this hotel in the winter, I recommend that you call ahead and ask someone to turn the heat on a few hours before you get there! Read moreGenuine Hotels.com guest review
We come every year to K. C. to see the lights and this is the fourth year we have stayed here. We were somewhat disappointed in the staff this year. We were not greeted very well from the first lady at the desk. She was impatient/distracted. There were two other employess that were borderline rude, as well. Twice, as my husband and son were swimming […] a hotel employee came in to the pool room and took all the towels or most of the towels leaving none for them to dry off as they were leaving. We observed some irritation between employees, too. We are assuming there is new management. We are already considering a different hotel next year! Read moreGenuine Hotels.com guest review
All was exceptional except the pool was extremely cold.Genuine Hotels.com guest review
We didn't have hot water in the shower and pool was cold and was to be heatedGenuine Hotels.com guest review
Room got way too hot. The air was really cold outside which came through the window. The heat and air unit is just under the window. Due to the cold air entering around the window the heater kept coming on. We tried just turning the unit off but then the room became too cold. Would not stay again.Genuine Hotels.com guest review
"on time delivery to the airport, even at 4:30 a.m."
the staff took great care of my 95-year-old aunt as she went to the airport to return home.Genuine Hotels.com guest review
Hard to find but great stay.Genuine Hotels.com guest review
"Great comfort, great service!"
A very enjoyable, uneventful stay. great service especially at breakfast. the lady responsible for the breakfast area is a delight. Although the area is supposed to be self-service, she is always there to help, make you waffles, clean your table and refill your coffee. She is a pleasure to have around.Genuine Hotels.com guest review
Nice Big Room with Microwave + Fridge. Very comfortable bed with both soft and hard pillow for the choosing. Very pleased with the experience. Overall the room was very nice and clean. The decor of the hotel was perfect for the hotel. Breakfast was not bad. Overall I would definitely recommend and stay.Genuine Hotels.com guest review
"Comfortable stay, close to KCI"
The room was really great and the staff was exceptional. The air unit was a bit loud and disrupted my sleep a bit when it kicked on throughout the night. Overall, we were pretty impressed for what we got for the money.Genuine Expedia guest review
Free shuttle from airport and free shuttle to shopping district at night. Friendly staff allowed us to check in way early. Overall very clean and well kept.Genuine Expedia guest review
We stayed here one night, in order to attend a Chiefs game the next day. Staff was very friendly, breakfast was good, and the room we had was very clean and nice. I would recommend.. Bed was very comfortable and a good place to stay.Genuine Hotels.com guest review
We stayed and had a good night. The beds were comfortable. The room was clean and in good condition. Morning breakfast was good. Juice machine was broken was the only bummer there. My only real concern was that there was green mold??? Around the corners of the whirlpool. Overall though we were very satisfied and would come an stay again.Genuine Hotels.com guest review
Disappointed there was no restaurant or bar.Genuine Hotels.com guest review
"breakfast and the staff"
We went down for breakfast around 8am and the bisquits were empty, we asked for more and the staff said there were no more, when another guest said that more were made the previous day when asked, she simply shrugged her shoulders and said" oh well, nothing i can do. We asked another staff member and she went in the back and made english muffins for […] a replacement. I've never heard of bisquits and english muffins. An hour later i came down to see if any juice was left and i was told the place was closed, i continued to look around and the lady looked at me again and said very sternly, WE ARE CLOSED. Read moreGenuine Expedia guest review
"Great affordable hotel near kci expo"
Friendly staff, comfortable rooms, awesome complimentary breakfast, and good locationGenuine Expedia guest review
Visited KC for a short trip to the Worlds of Fun amusement park. This hotel is about 20 minutes from the park, but we decided the drive was definitely worth it after seeing reviews/rates at the hotels nearer to the park. We were placed in a handicapped room (for whatever reason, hotels seem to like to do that when you book through Hotels.com). This […] placement was the only downside of our stay, as the shower head was on a hose and had to be held the whole time you were showering (I believe a mounting bracket would be about $5). We had some difficulties figuring out how to even turn on the shower, but the front desk staff was very helpful and respectful in helping us figure it out. Breakfast was standard free fare, but it ended an hour later than most hotels end breakfast (10AM instead of 9), which we took advantage of. We were a little nervous about noise on the first floor, but the room was pleasantly quiet. I'd recommend this hotel to anybody. Read moreGenuine Hotels.com guest review
I have stayed at this hotel in the past. The rooms are clean and very close to the airport. This closeness could be a problem for some as it is also close to the interstate. I am hard of hearing so noise is not a problem for me. Overall a good stay as a one nighter in order to catch an early flight.Genuine Hotels.com guest review
"One night businsess stay"
Room was large and comfortable, beds were comfortable, tv was nice, pool area looked nice. Fridge in room was convenient, business center handy, breakfast was average.Genuine Hotels.com guest review
Was stranded at KC airport because of weather. Free shuttle came to pick me up and took me back. Comfortable room, clean. Very convenient to airportGenuine Hotels.com guest review
"Best place to stay near airport."
Its been like home to me! Good rooms, nice pool, Shutle service to airport, .............Genuine Expedia guest review
We recently stayed at this motel and were very satisfied. The room was very clean and comfortable and they have very personable, caring staff. From the front dest staff to the staff overseeing the scrumptious breakfast to the housekeeping staff. Will definitely stay here again.Genuine Hotels.com guest review
"needs manners be fair"
the only two problems we had were that the lady that was at the front desk when we checked out was rude to my husband and complained that my 6 year old did not have on shoes one it needs to be posted and two it could have been handled better. then the next thing he knew another guest with young kids was in the breakfast area with no shoes when other […] guests that we did not know complained about her being fair she said that they could be carried even though they were walking then they asked if we carried our daughter would she have to have on shoes she said yes she was older if there are rules fine but the staff should not get to pick and choose who follows them its also pretty sad when other guest notice the lack of fairness say something and the women acts like shes queen and makes the rules she needs a class in fairness ,manners ,etc had it not been for her and the lack of an ice machine on the 2nd floor mostly her we would have had a great time too bad it takes one person to ruin a good time. Read moreGenuine Expedia guest review
Stayed the night before flight. Good location, service, and rooms. I liked that they had a fridge in the room.Genuine Hotels.com guest review
"Close to Airport and Close to Restaurants!"
Very close to Kansas City Airport, also close to Cracker Barrel! The hotel staff were very friendly. Our room air conditioner didn't work so after I told the Hotel staff and Maintenance came it was determined that it couldn't be fixed that evening, so the staff offered to move us across the hall. Both rooms were clean and updated. I will definitely […] stay again! Read moreGenuine Expedia guest review
"Clean and Average hotel."
This is a clean hotel facility (which is most important to me). The pool and hot tub are on the small side, but work just fine. Check in was quick and easy and the hotel staff was friendly. If you are looking for a clean and decent hotel room, this would be a good choice.Genuine Expedia guest review
"Nice affordable hotel near airport"
We were driving through Kansas City and stayed at the Microtell by the airport on our way to Alabama, but we didn't like it at all. We stayed here on our way back and loved it. It's not a 5 star hotel, but it doesn't cost a 5 star price. Very clean and comfortable and they have a park with a small lake right across the street. They keep the breakfast […] stocked the entire time. Would recommend if your looking for a comfortable and nice and clean hotel but you don't need the over the top service of a 5 star. Read moreGenuine Expedia guest review
The only issue we had was our door wouldn't latch, which they fixed pretty quick and the house keepers didn't clean our room half the time. Other than that it was pretty good. Love the staff at the desk and grandma in the kitchen for breakfast.Genuine Hotels.com guest review
We stayed here, ate breakfast (was ok), & used their complimentary shuttle to go to the airport. It was descent, clean & good for the price.Genuine Expedia guest review
"nice clean hotel"
nice clean hotel, comfortable bed, but i think the breakfast needs to be served until about 10:30 because when I'm on vacation I want to sleep in! I don't want to have to wake up early when I don't have to!Genuine Expedia guest review
"There is Comfort at Comfort Inn"
The room and stay was pleasant enough. It was a bummer to have to enter through the back door where the smokers were hanging out. I wanted a smoke free room and I ended up smelling like it regardless. I would not recommend the breakfast unless you keep to pastries, toast and cereal. The hot food was less than desirable and not cooked completely.Genuine Expedia guest review
"good value for money"
Shuttle did not come to pick us up. The treadmill did not work. The breakfast was better than expected for the price paid. it is a clean and simple hotel. There is nothing nearby so you will need a car to find food.Genuine Expedia guest review
"Clean, comfortable rooms"
This hotel had clean rooms that seemed newly remodeled. The ventilation (heating/air) worked well. It was conveniently located two highway exits from the airport.Genuine Hotels.com guest review
It was a pleasant stay. Bacon with breakfast would have been nice but overall all was pleasant.Genuine Hotels.com guest review
Shuttle bus run was a perk. Employees were helpfulGenuine Expedia guest review
"We had a good hotel stay."
The hotel was very good. The staff was friendly and nice. The only thing was I had asked for an extra blanket and they did not have any. But I think this must be a hotel wide thing. Every hotel I have stayed at doesn't have extra blankets./ But overall everything was fine. The breakfast was great! Loved it!Genuine Hotels.com guest review
"Just swinging through"
My husband and I were just in Kansas City for the night and we got a great deal on this room compared to other hotels in the area. Since it was cheaper i wasn't sure what to expect but the moment i opened the door i knew i got a good deal. Quiet, peaceful, and relaxing would be how i would describe my trip. The bed was so comfortable i fell asleep faster […] than i do at home. I would totally stay here again. Read moreGenuine Expedia guest review
Comfort Inn provided us with a wonderful stay while visiting family in Kansas City. Our room was clean and comfortable. All of the staff was helpful, accommodating and friendly. Breakfast was good and Grandma Judy, the breakfast room attendant is wonderful. The location was great for my husband who is a golfer. There are many golf courses in the area. […] I even took the hotel shuttle to the Zona Rosa mall. Thank you, Comfort Inn for a great stay. Read moreGenuine Hotels.com guest review
close to airport. Personnel were very helpfulGenuine Hotels.com guest review
My family and I chose this hotel for our mini vacation for the breakfast, pool, and spa. Unfortunately the spa was not working so that was disappointing but breakfast and the pool were wonderful. We would definitely stay here again.Genuine Hotels.com guest review
"great for airport stay, very convenient"
easy check-in. very friendly service. coffee and cookies available all day. nice sized rooms. very close to KCI airport. would definitely stay againGenuine Hotels.com guest review
Wasn't bad. Breakfast was good and room was clean.Genuine Hotels.com guest review
After reading other reviews I was really disappointed in this hotel. It was far from clean-- our bathroom floor was dirty- the bathroom light didnt work and it loooked like it had not been vacuumed in a week. The breakfast area didnt have enuf seating so both mornings we were there we had to eat in the lobby-- not real convenient with small children […] :( So not impressed for the price.... Read moreGenuine Hotels.com guest review
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