All hotels in Kansas City, Missouri, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here11100 NW Ambassador Drive, Kansas City, MO, 64153, United States of America, ‏‎855-239-9246
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.1 / 5Excellent

Score breakdown (from 236 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.2
  • Comfort
    4.3
  • Condition
    4.2
  • Neighborhood
    4.3
4.0 / 5Excellent
"Met our needs"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We turned our car in and needed a place to stay overnight. The room was clean, bed comfortable, breakfast hot & lots of variety. We will definetly stay again when in the area!
Genuine Hotels.com guest review
1 night trip Sep 8, 2014
Danny
US
3.0 / 5Good
"Ok for 1 night"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Bathroom was not clean, there was no linens in the bathroom, the wifi signal in my room was very weak and the room just didn't feel very clean. Also, the staff wasn't very eager to correct any of these issues either. However, they did eventually deliver some linens to me. It was not terrible, but I will probably stay at a different hotel the next time I'm in town.
Genuine Expedia guest review
Other trip Sep 11, 2014
A Traveler
US
5.0 / 5Outstanding
"Wonderful experience!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Wonderful experience! The room had a spa like feel. Comfortable bed with lots of pillows. Room offered everything you could want: chair with ottoman, microwave, refrigerator, coffee pot and big TV.
Genuine Expedia guest review
Other trip Sep 10, 2014
David
US
4.0 / 5Excellent
"Good hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Good breakfast, room was very comfortable, pool was a little small. Overall a good hotel with good price
Genuine Expedia guest review
Other trip Sep 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Top Notch/Great Price!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything was as it should be, though rarely is at such econo-prices!! Clean, friendly, efficient,....would stay again in a heartbeat!
Genuine Hotels.com guest review
1 night trip Aug 29, 2014
Coachmac14
US
5.0 / 5Outstanding
"Close to KC airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
The stay was very good, the clerk was very helpful, explaining about things in the hotel and in the rooms.
Genuine Hotels.com guest review
1 night trip Aug 27, 2014
Linda
US
5.0 / 5Outstanding
"Game Day"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We went down for the Chief game and we where very happy with the rooms very clean and the beds where very comfortable. The Breakfast was ok but think could done little more. Rolls where dry and the sausage didn't have much flavor. I did the have the biscuits and gravy was very good. there was some garbage in the hall way by our room where looks like the bag broke or something when cleaning one of the rooms and was still there the next morning. But over all I would highly recommend this to anyone was good price and good place.
Genuine Expedia guest review
Other trip Aug 25, 2014
Winnie
US
5.0 / 5Outstanding
"very comfortable stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
All went well and the room was very comfortable and clean.
Genuine Hotels.com guest review
1 night trip Aug 18, 2014
Chris
US
4.0 / 5Excellent
"Great hotel except for breakfast"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I was concerned about the room due to the pictures (carpet looks terrible), but for the price it was a great hotel. The carpet is not so bad in person, and the rest of the room was great. The bed was comfortable; room was clean with a pleasing appearance. We were close to the airport, but never heard a plane. Blackout curtains decent, but clothespins would help. A/C worked well, plenty of hot water, mini fridge and microwave both worked well. Staff were polite and helpful. Parking was good. My only complaint was breakfast. If you are gluten free, there aren't a lot of options. Breakfast was pastries, toast, bagels, waffles, 3 kinds of cereal, oatmeal, and coffee. Gluten free options included yogurt (with artificial sweetener), hard boiled eggs, juice (orange juice was really acidic), fruit, and milk. And then there were scrambled eggs and sausage. Both were horrible. The scrambled eggs were dry and tasteless, chopped up into tiny little curds, and honestly I think they must be powdered, because I don't know how anyone could cook them so badly. I peeked into the kitchen and saw two more pans waiting that were covered with saran wrap, but were not on a warmer. That's a red flag for potential food-borne illness. The sausage? Well, I think it was meat. That's the best I can say for it. Like I said, I'm gluten free, and I picked this hotel in part because it said it had a hot breakfast with eggs, so I was expecting better. I would stay again even with the breakfast failure.
Genuine Expedia guest review
Other trip Aug 21, 2014
Joy
US
3.0 / 5Good
"Pool Closed"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
They have one of the easiest pool systems to maintain (Salt Water) but guess what it was closed for maintenance some how the chemical balance was off. No notice no apology 2 little kids and no pool.
Genuine Expedia guest review
Other trip Aug 21, 2014
A Traveler
US
3.0 / 5Good
"Location Location Location"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
The Hotel is difficult to find off I-29. No freeway signs to the Hotel to take the next exit. Had to use GPS to locate it. Staff acted like they didn't care if we were there or not. Not that helpful Towels for the pool were awful. They were hard and old. My kids just wanted to swim with the room towels that were small. The noise from the freeway was bad. You can hear the freeway all night long. You can hear the guests next door as well. There were other hotels in the area that I would stay in the next time we visit. They had a breakfast the morning that we were there but the sausage seemed like something I would not eat. We had to go out for breakfast.
Genuine Hotels.com guest review
2 night trip Aug 15, 2014
PJ Kelley
US
4.0 / 5Excellent
"Very Happy"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Clean, and friendly staff. Across the freeway from Airport so be prepared to hear planes. Would definitely stay here again.
Genuine Hotels.com guest review
2 night business trip Aug 12, 2014
Jeff L.
US
4.0 / 5Excellent
"Well worth the price!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
My family stayed in this hotel for a short family vacation to Kansas City. We chose the hotel because of the price that included many amenities. It is a great deal for the money. This hotel has a continental breakfast which was excellent and served by Grandma Judy who was too cute for words. It has a pool, exercise room and a small hot tub. The staff was very helpful and accommodating. The room was very clean and included a refrigerator and microwave. It was quiet and very comfortable. If we get to Kansas City again, we would return to this hotel.
Genuine Expedia guest review
Other trip Aug 11, 2014
Michele
US
4.0 / 5Excellent
"Good hotel. bad reservation service"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
He Hotel was good. We made a reservation for eight people. The only problem we had was that we called in to make our reservations through this Hotels web page and despite telling the operator numerous times we needed 4 rooms with 2 beds. She only made reservations for single bed rooms; this was a great inconvenience since neither the hotel nor this web page could or wanted to change our reservation once we got to the hotel and noticed their error.
Genuine Hotels.com guest review
1 night business trip Jul 24, 2014
Angel
US
5.0 / 5Outstanding
"Stay at Hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Thr hotel was nice and clean. Breakfasts was good and hot. Service was very good and it have a swimming pool with heat which was refreshing. And a gym so their was something to do. I will stay their again and will recommend it to other.
Genuine Hotels.com guest review
2 night family trip Jul 25, 2014
love jone
US
5.0 / 5Outstanding
"Close to airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Made my reservations by Hotels.com (Called the number) and despite numerous confirmations with the operator that we needed 4 rooms with two beds each they still gave us singel bed rooms.. they would not change our rooms when we got there
Genuine Hotels.com guest review
1 night business trip Jul 24, 2014
Angel
US
4.0 / 5Excellent
"No 2 bed rooms"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    5.0
  • Neighborhood
    5.0
Made my reservations by Hotels.com (Called the number) and despite numerous confirmations with the operator that we needed 4 rooms with two beds each they still gave us singel bed rooms.. they would not change our rooms when we got there
Genuine Hotels.com guest review
1 night trip Jul 24, 2014
Angel
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
4day stay. Overall comfort and breakfast very good. First night, room was not ready, no towels, etc., but problem dealt with in timely manner. Staff very friendly and helpful
Genuine Hotels.com guest review
2 night trip Jul 19, 2014
Karen
US
2.0 / 5Fair
"Close to KC airport, but that is it."
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
TV sat was out when we check in; and didn't get TV until next morning. No cups for drinks; no cups for coffee next morning. No kleenex etc. Won't stay there again; not sure that one of my first experiences with Expedia is all that solid either...as this hotel had a high rating from Expedia site.
Genuine Expedia guest review
Other trip Jul 22, 2014
A Traveler
US
5.0 / 5Outstanding
"service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
great
Genuine Hotels.com guest review
1 night trip Jul 1, 2014
bill d
US
4.0 / 5Excellent
"A quick night and on the road."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Flying into KC late and didn't want to drive 150 miles that same night. Hotel close to airport and interstates and easy to get to. Got to motel after midnight. Front desk courteous even at that time. Got to the room (clean) and went to bed (comfortable). Had an early wakeup call. Worked out in the Fitness Center (open 24/7). Continental breakfast started at 5:00 and had a great selection (both hot and cold). Ready and rested to hit the road by 8:30. Hotel shows its age but is still well maintained. If I was going to stay in KC for several days, I'd probably go somewhere else. But when you're traveling, it's perfect. Comfortable, inexpensive, meets the needs of the traveler. I'd stay here again.
Genuine Expedia guest review
Other trip Jul 4, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very comfortable room, large. Good breakfast choices. Close to airports and gas stations
Genuine Hotels.com guest review
1 night family trip Jul 1, 2014
Don
US
2.0 / 5Fair
"Wont stay again"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We had to wait for an hour for our room to be ready. The bathroom door wouldn't lock and there was mold in the shower. The pool also was very dirty with lots of "stuff" floating in it. Otherwise the room was comfortable.
Genuine Expedia guest review
Other trip Jun 30, 2014
Stefanie
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
staff was stand offices, unhelpful, room was clean and peaceful. we could hear through the walls at times.
Genuine Expedia guest review
Other trip Jun 17, 2014
A Traveler
US
5.0 / 5Outstanding
"very nice place to stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
my mother and I had a restful and pleasant night here. It was clean and all the staff was wonderful. Grandma Judy was a delight and there was such great service with her ramrodding breakfast. Keep up the great customer service!!!
Genuine Hotels.com guest review
1 night family trip May 31, 2014
PJ
US
4.0 / 5Excellent
"Nice Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel was good for the price. The room was a little warm A/C wasn't working as well as it should
Genuine Expedia guest review
Other trip Jun 4, 2014
A Traveler
US
4.0 / 5Excellent
"Great for early departures from KC airport"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
There is no reason to stay at this hotel if you're not flying out very early the following morning. I found the front desk person to be a bit rude, the only room available was the very first room in the hall on the ground floor which didn't match my request, etc. What can you expect from an airport hotel? If you go in with low expectations, it's great!!!
Genuine Hotels.com guest review
1 night trip May 20, 2014
tlf
US
3.0 / 5Good
"Near airport not bad but could be better"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Not a bad drive to airport. Staff seemed friendly but maybe a little overwhelmed, several military staying and had to have key cards reactivated so didn't have much time to tell us anything. Room had no reg. size towels, when we made front desk aware they gave us some immediately, Toilet seat was sliding around, looked like coffee was splashed on doorframe that had not been wiped off, shelf in shower stall was broken off- looked like it had been like that awhile. That's just picky stuff noticed. For my money, for just a few hours of sleep I would've appreciated it being a little more well kept. We slept fine and got to our final destination with ease which was our main goal!
Genuine Hotels.com guest review
1 night trip May 11, 2014
Jamie
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Close to the airport, price was right.
Genuine Hotels.com guest review
2 night trip May 8, 2014
A Traveler
US
3.0 / 5Good
"Pretty Good"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
It was good. Not mind-blowing, but it was clean.
Genuine Hotels.com guest review
1 night trip Apr 26, 2014
A Traveler
US
4.0 / 5Excellent
"KC near Zona"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
For the price around that area it was actually an awesome deal.
Genuine Expedia guest review
Other trip Apr 24, 2014
A Traveler
US
4.0 / 5Excellent
"Close to airport. Very convenient!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Everything was good except for the booking site we used said there was free parking and shuttle to the airport. This is misleading because we were unable to leave our car there.
Genuine Hotels.com guest review
1 night trip Apr 15, 2014
mamabear
US
5.0 / 5Outstanding
"Comfortable & access to a beautiful fitness trail"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
This was a lovely stop on a long drive. It was not especially close to I-70, but it was worth the detour. And, I think it was really convenient to the airport . The room was spacious and comfortable. There was a mini fridge, a microwave, adequately fast free wi-fi, and ample power outlets - a good place to recharge myself and my electronics. Across from the hotel was a beautiful walking path surrounding a pond with a VitaCourse fitness course set up along the way, a really nice alternative to the fitness center. I had my cats with me. The pet fee was very reasonable, especially considering the value for the money for the room itself. The free breakfast was average-to-good with some healthy options (yogurt, hard-boiled eggs, fresh fruit) in addition to the expected basic carb offerings. I would seek out this hotel my next time driving through.
Genuine Hotels.com guest review
1 night business trip Apr 20, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel close to the airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The room was clean and neat. the front desk stay was excellent they allowed an early check-in after I told them I had traveled all morning and just wanted to relax. The only negative was the fitness center was extremely hot no AC or not working.
Genuine Expedia guest review
Other trip Apr 14, 2014
Ghost
US
5.0 / 5Outstanding
"great family getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was clean and well-maintained. The beds and bedding was comfortable, offering both soft and firm pillows which I appreciated. The morning breakfast selection was excellent, and the breakfast attendant was friendly and helpful. Parking was convenient. The pool and hot tub could have been warmer, but overall it was an excellent stay.
Genuine Hotels.com guest review
3 night family trip Mar 28, 2014
JoAnne
US
3.0 / 5Good
"Not free parking"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We reserved the room, as it claimed there was free parking. You actually get free parking for as many nights as you stay. You can't get free parking while you are on your trip. Beware!
Genuine Expedia guest review
Other trip Apr 2, 2014
Ryan
US
5.0 / 5Outstanding
"Room where clean."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Staff very friendly! Very affordable. Also the Breakfast was very good, will stay there again.
Genuine Expedia guest review
Other trip Mar 25, 2014
A Traveler
US
4.0 / 5Excellent
"Good place for a good price"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
It's a good place to stay and right by the airport.
Genuine Hotels.com guest review
3 night business trip Mar 10, 2014
Bar C
US
3.0 / 5Good
"No airport shuttle service"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    1.0
The main reason I booked at this hotel was because the weather was bad and I wanted to use the airport shuttle service the next morning. However when I checked in I was told that this service was not available to me because I had booked through hotels.com and not directly with Comfort Inn. If this was stated, it was in the fine print. The main ad said "Free Parking" and "Shuttle" so I assumed this applied to all guests. I have never tried to use this service before but people I know told me they have never had this happen to them with other hotels. I should have stayed at the Marriot - would have been the same price when you add in the airport parking fee!
Genuine Hotels.com guest review
1 night family trip Mar 1, 2014
Regina
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Phone rang several times during the night which was annoying
Genuine Hotels.com guest review
1 night business trip Feb 27, 2014
A Traveler
US
4.0 / 5Excellent
"HoTTuB"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Hot tub was down at check in for maintenance. Upsetting because I was really looking forward to using it. Breakfast was fantastic! The bathroom tissue box was empty. Didn't need the sofa bed but the kids wanted to check it out. When they pulled it open there was a used tissue and crumbs.
Genuine Expedia guest review
Other trip Mar 3, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Good value for a short stay
Genuine Hotels.com guest review
1 night business trip Feb 24, 2014
A Traveler
US
4.0 / 5Excellent
"nice place"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
we went for the pool so the kids could swim, the water and pool area was warm, so we didn't freeze like most pools. we loved it.
Genuine Hotels.com guest review
1 night trip Feb 15, 2014
Karen
US
4.0 / 5Excellent
"Clean and quiet comfort."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I picked this hotel because of proximity to KCI and availability of a king bed. Hotel is close to KCI, within a ten minute drive but not immediately off the highway. Dining establishments are not within walking distance so please consider this if you will not be driving. Front desk staff were friendly and courteous, happy to help. Room was comfortable and very clean. I did not use the indoor pool, spa, gym or shuttle.
Genuine Expedia guest review
Other trip Jan 30, 2014
Stephen
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
The rooms are nice but the bathroom could use some updating and the toilets don't flush very easy.
Genuine Hotels.com guest review
1 night business trip Jan 27, 2014
A Traveler
US
4.0 / 5Excellent
"Wonderful breakfast, clean pool & hot tib"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Had a great stay, greeted and check in was a breeze. Enjoyed the hot tub and pool. The beds were so comfy. Breakfast was great. Had a wonderful stay.
Genuine Expedia guest review
Other trip Jan 28, 2014
Jackie
US
3.0 / 5Good
"Clean"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Room was clean. Heating system wasn't the best. Hot water ok as well. It was when the polar shield hit the country. Other than that it was a nice stay.
Genuine Hotels.com guest review
1 night trip Jan 23, 2014
ALJ
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
Overall comfort inn was very nice.The heater worked but never shut off if kept running all night so I turned it down to 65 so we didn't roast all night and I woke up to the heater blowing cold air.Had a cold for several days.Then check out is noon and we had know where to go until noon so not checking out until then and we were disturbed four times from housekeeping wanting to clean our room.When we did check out the lady at the desk seemed mad because we left late. May stay again if they fix the heat/ac problem
Genuine Hotels.com guest review
1 night business trip Jan 18, 2014
Deb
US
3.0 / 5Good
"nice room but freezing"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was really nice, new, clean, etc., and we were impressed with the quality of the room, especially for the price. However, when we arrived the heater in the room was off and it was about 50 degrees. The heater was not very powerful and it took about 5 hours to reach a comfortable temperature, so we spent a pretty miserable night. If you're using this hotel in the winter, I recommend that you call ahead and ask someone to turn the heat on a few hours before you get there!
Genuine Hotels.com guest review
1 night trip Dec 30, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We come every year to K. C. to see the lights and this is the fourth year we have stayed here. We were somewhat disappointed in the staff this year. We were not greeted very well from the first lady at the desk. She was impatient/distracted. There were two other employess that were borderline rude, as well. Twice, as my husband and son were swimming a hotel employee came in to the pool room and took all the towels or most of the towels leaving none for them to dry off as they were leaving. We observed some irritation between employees, too. We are assuming there is new management. We are already considering a different hotel next year!
Genuine Hotels.com guest review
1 night trip Dec 28, 2013
Wendy
US
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