"Not impressed being it held Hilton name attached"
The overall review was fair. The temperture in the hotel was hot! Upon being our first time in this hotel, I observed that the staff was nice, but not very helpful with explaining much about the room. For example, the bed having a setting to make it comfortable except for a dial display we finally saw checking out upfront. On hotel. Com I asked for […] poolside and instead got a rooftop view second floor room 212. Next time I'll call via phone than online request anything. Read moreGenuine Hotels.com guest review
"Clean, modern and FUN!"
We had a great time. The pool is huge and fits plenty of people where you do not feel packed in. Beach access made it easy for the family to get to the beach and we enjoyed the Saturday night fireworks.Genuine Hotels.com guest review
"Perfect Family Destination"
Loved every minute of it, from the amazing pool to the beautiful room. Hotel Amenities are outstanding, the location is perfectly situated on the island.Genuine Hotels.com guest review
Great service!!!Genuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island Thank you Juan! We really appreciate your compliment!
"Was not impressed"
The staff was rude and the Starbucks in the hotel was always too busy to get a coffee, I expected more from the HiltonGenuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island We are sorry if your stay was less than satisfactory. We will alert all staff of this issue and keep a close eye on Starbucks to reduce the busyness. Thank you for staying with us and we would love if you gave us another chance the next time you are visiting SPI.
Decent hotel for South Padre Island. A little pricey for a 3-star property but we did go in high season (July). Hotel staff was very helpful and friendly. Room was a great size. Ocean view was nice but marred due to gigantic pool that encompasses length of hotel and very loud music that played non-stop from venue two hotels down the strip. Would I go […] back? Probably. But definitely not during the weekend when crowds & noise are at their peak. P.s. Great beach access along w beach chair & umbrella availability ($25/day cash)! Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island Dear guest, Thank you for staying with us! We appreciate your review and glad you enjoyed our service, location, and property. It was a pleasure having you and would love to have you back!
Very uncomfortable beds, great location, nice hotelGenuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island We appreciate your review! Thank you!
The service we received at the Hilton was amazing! Everyone was so nice and very helpful. We're absolutely going to stay again.Genuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island We are glad you had the perfect getaway! Thank you for choosing us and we would love to see you again!
"On the Beach"
Breakfast is not included if you make reservations through Hotels.com, but the rates are a tad cheaper. Otherwise the hotel was great! Large heated pool. Hotel right on the beach. Great service.Genuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island It’s awesome to read of your fun stay in SPI! Thanks so much for this great review. We look forward to seeing you again.
Everything was excellent until I tried to had the parking lot attendant my parking permit as I was leaving. He refused to take it, said he didn't want it and told me to keep it in my car. I asked him if he was an employee of the Hilton and he said he was. I then responded by telling him to take he darn thing which he finally did.Genuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island We are very pleased you had an excellent stay. We apologize about the miscommunication with the parking permit issue and hope it doesn't discourage you to visit us the next time! Thanks again!
Overall was perfect just I had recently booked for oceanview and they gave me poolvew.Genuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island Glad to read your stay was overall perfect! Thanks you for staying with us!
"Excellent access to beach"
Definitely one of the best hotels (accommodations) in the South Padre Island. Breakfast is very good for the price (buffet). Very well maintained hotel. .On-site restaurant has decent quality food for both lunch and dinner. We ate few times and enjoyed the dining experience.Genuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island Hello, Thank you for taking the time to share your experience of visiting our hotel! We glad you loved our breakfast and on-site restaurant. Thanks again and we hope you will book with us next time you visit SPI.
I think the problem is that nothing in South Padre could be ranked more than 3.5 stars.Genuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island Greetings, We’re delighted you had a nice stay in South Padre Island! Thank you for sharing your experience and selecting us to stay with. We hope see you the next time!
Room was excellent !!Genuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island Dear guest, Thank you for leaving your comment! We're glad you enjoyed your room during your mini vacation! Come see us again anytime!
Excellent service, spacious clean rooms, awesome pool, easy beach access and great location. Hotels.com always provide very reasonable pricing throughout the island but can't see myself pulling the family from a hotel that always allows is to unwind from a busy life. Two thumbs up!!Genuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island Hi Sonia, Thank you choosing us! We’re pleased you enjoyed our excellent service, spacious clean rooms, awesome pool, easy beach access and great location. We appreciate your patronage and for taking the time to share your experience with us.
"Good getaway hotel"
Great hotel, staff was friendly. However, management need to monitor large groups of unsupervised teens from youth groups. Left the pool area trashed, made lots of noise at night, and clogged pool filter with sand from beach. Beautiful pool experience ruined by unruly teens.Genuine Hotels.com guest review
I have never had so much fun! This is a great location - to the left of the hotel is land and beach. Other hotels on SPI are cluttered amongst hotels and little business. The hotel service was great. Having the private showers on the beach for Hilton guest is wonderful!!! My husband, two girls (7 and 2) and I had a blast. We plan to do it again before […] the summer is out. I recommend to stay here! My only disappoinment was paying $2 dollars to wash $2 to dry (coins only). Read moreGenuine Hotels.com guest review
The hotel room was nice and had a partial view of the ocean from the room. The air conditioner was not working the last night we were there but was fixed quickly within 20 minutes or less. The breakfast was a good value with a made to order omelet bar. Overall the hotel was very nice for the price. The only complaint is that it is next to a large bar […] and the music on Sunday night outside was super loud. However, during the week it was quiet and calm with no loud music. Read moreGenuine Hotels.com guest review
Would do it all over again. Loved it!Genuine Hotels.com guest review
Great hotel! Has everything you need!Genuine Hotels.com guest review
"Great hotel and location... Just not 5 stars"
The hotel and the location is great. They had a fire work display on the beach as well as a Luau on Saturday evening. The only complaint I have was the restaurant. The food was inedible and the price just added insult to injury. There are better places to dine on the island. The hotel staff was wonderful and ready to help. I would give the hotel 5 stars […] for the location and service, but only 1 star for the food. Read moreGenuine Hotels.com guest review
A wonderful place run by great people. We especially loved meeting Francisco B. Innthe restaurant. A waitron who anticipated you needs and was informative and helpful and very pleasant. Thank you.Genuine Hotels.com guest review
Very spacious rooms, beautiful hotel and super friendly staff. The only complaint is that housekeeping took forever to clean the room but perhaps it was because of the busy holiday weekend. Would highly recommend and definitely stay here againGenuine Hotels.com guest review
the hotel is really nice and the food is exellent. The only negative thing about the hotel is the internet connection but thats itGenuine Hotels.com guest review
"Perfect get away"
Everything was perfect. Wonderful customer service. Loved it!Genuine Expedia guest review
I got this room as a mother's day gift for my mom who likes to take quick get-aways. She loved it! Couldn't stop talking about it. Beds were comfortable, environment great, pool huge, on the beach, great breakfast, friendly staff that treated you like royalty.Genuine Hotels.com guest review
I've stayed here about 10 times and I've only had one issue on one occasion with one of the staff members. I believe he was upset before hand and called the cops on us because we had a small speaker by the pool. It wasn't loud and it was country music. The other guests were also enjoying the music but the employee called the cops on us. The cops came […] and just asked us to turn it off as other guest were telling the cop that it wasn't a nuisance to anyone. To make it worse we were having a family reunion and my whole family was there watching me getting talked to by the cops, and I'm in law enforcement myself. Other than that small issue I've always had a good experience and that's why I continue to stay there when I go to SPI. Read moreGenuine Hotels.com guest review
If you are looking for a relaxing day by the beach, find another beach! The signs around the property claim no coolers allowed. The pool area was packed with families bringing their own coolers and setting up camp, literally one family set up a tent on the patio by the beach. It felt like a city park, footballs flying, soccer balls kicked, water guns, […] crock pots and music jam boxes. It was a mob of non-guests. Staff said nothing and served them anyway collecting payment with a credit card, which appears to me as non-guests at pool. Fireworks were cool on Friday and Saturday nights but next time I'll stay somewhere cheaper and just bring a cooler to the Hilton! Read moreGenuine Hotels.com guest review
Good food Good atmosphere. The view was nice and great beach. Large pool area. The Breakfast buffett is wonderful for the price.Genuine Expedia guest review
"low water pressure in rooms.."
Not worth what we paid. . View from the rooms was not good for what we paid for. .couldn't see ocean nor sunset. .for being a Hilton it was disappointing. .Genuine Hotels.com guest review
"Right on beach with weekend fireworks"
Clean, comfy, very nice buffet, elegant as a hilton should be. On the island this has to be the best place to stayGenuine Expedia guest review
"Very clean rooms and pool"
Very clean, friendly service. Overpriced.Genuine Hotels.com guest review
"Great location & great ammenities"
The quality of service we received was outstanding. Our room was clean & neat. The views are phenomenal due to the location. Staff members were super accomodating and friendly. Extra things likes the fireworks, hula show & having a Starbucks was awesome! Overall a great stay - as usual. Will definitely stay again.Genuine Hotels.com guest review
"Almost consistently a good experience, but..."
I've been having to go to SPI for work for several years now, And the Garden Inn is by far the best option to stay. The only problem is that eh last time there was huge wet spot on the mattress that I discovered as I was laying down ready to go to bed. They gave me another room.Genuine Hotels.com guest review
"Nice Hotel by the beach"
hotel and property kept very clean, the staff is very friendly nice roomsGenuine Expedia guest review
Clean, good food, nice pool and beach, no complaints.Genuine Expedia guest review
They confused my reservation, and ask me to leave one day before, and charge consumptions of a different room. They said it was expedia mistake. Staff corrected the mistake. After that every thing else was fine.Genuine Expedia guest review
We have stayed at this hotel before and the view is beautiful. We wanted a view of the ocean again and it wasn't clear about the view when I booked it on the Expedia mobile app. We didn't end up with a view of the ocean, but on the second night, I upgraded at the front desk for an oceanview room. We didn't have hot water in that room, but was quickly […] fixed with a call to the front desk. Read moreGenuine Expedia guest review
We arrived to a nice room, but then learned the TV had a problem. Half of the channels you could not watch because of a rolling bar across the screen. Staff came by and after looking at the problem were unable to fix it. I requested that the manager call me about the issue. We never heard from the manager, the next morning to finish things off right, […] the coffee maker did not work. If I was staying in a second rate hotel paying economy pricing, I might over look the mechanical issues and the fact the manager did not even attempt to contact me. But as this is a Hilton Garden, I expect more. I suggest to the manager that he or she address customer complaints, but speaking with the customer. I will not be staying here again. Have a Nice Day. Read moreGenuine Hotels.com guest review
Nice hotel but really...very overpriced.Genuine Hotels.com guest review
"Comfortable ocean view suite"
Nice break from Colorado winter for family of four to experience SPI for the first time--enjoyed the warm Gulf breezes, sun, sand, and sea turtles. (Would have given a rating of 4, except for the problems with the card key system.)Genuine Expedia guest review
"good location for fireworks and nice large pool"
Front desk personnell not very helpful, room booked 3 months in advance, tried to change up room that we'd already paid for. Never was able to use safe...locked and phoned twice...junior suite is NOT what it should be, VERY uncomfortable furniture, rooms have adjoining doors....very LOUD, could hear the neighbors tv and entire conversations! Room not […] as others Hiltons in US....musty smell, curtains filthy, hair in tub and sink... would stay elsewhere after checking out the other options while there. Read moreGenuine Expedia guest review
Came to spi never been, the easy access to the beach was great and the hot tub are always fun... thanks for the good time..Genuine Expedia guest review
"great place to stay"
This hotel is in a great location right on the beach next to the biggest mega dance/music club on South Padre. If I were a young, partying Spring Breaker, it would have been perfect. The weather was bad, the pool was cold, and the hot tubs were packed with kids, but the hotel was clean and nice. I would recommend a room facing the beach.Genuine Hotels.com guest review
Great location. Rooms were very spacious and clean. Staff was very friendly.Genuine Hotels.com guest review
"not for students"
I found the hotel authority very rude. Other than that the hotel is very nice and clean.Genuine Hotels.com guest review
Good..... except that the supervisor was not friendly at allGenuine Hotels.com guest review
"Nice hotel across the beach"
No complaints here was happy as a clam. Minutes away the beach, had a bar inside to relax in and next to the hippest beach bar, beautiful heated pool, kids pool and jacuzzis breakfast was awesome, had a Starbucks in it, fitness center and business away, rooms were big and comfortable, suites were even nicerGenuine Expedia guest review
My boyfriend and I and my 6 kids stayed for 3 nights here last week(right before spring break) we chose to go hilton because we really like the embassy suites so wanted t o stay with the line of hotles. First..no towels for pool anywhere and when we got told the pool was closing I asked the two guys if they could get us towels...was barely 50 degrees […] and 11 pm. He wouldn't. Not one time did maid service come freshen the room, clean, or leave clean towels.. not even after calling front desk twice and talking to house keeping in the hall. When I checked out and again complained...got nothing from front desk except to do this survey to help the future stayers!Offerd no services or suggestions or help of anykind. Sooo not happy with the "Hilton" experience. Never again. Read moreGenuine Hotels.com guest review
"Beautiful view, direct beach access"
Had an amazing time. The staff was timely and affable. The views were absolutely amazing! The beach was stunning and only a few feet away. It was extremely clean and I have OCD so it was awesome. The only issue I have is that they didn't process my payment right away.Genuine Expedia guest review
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