"First time to S. Padre Island"
Fantastic place! Was beyond our expectations. Excellent value, staff was great, room was like brand new, pool was nice, beach access. The on-sight restaurant had some great specials. Absolutely nothing to complain about. Will definitely stay here again when we come back.Genuine Hotels.com guest review
Overall this was a nice hotel in proximity to the beach and not too far from restaurants. The service staff was professional and courteous and were helpful when I needed any additional information on places of interests. Hotel restaurant was decent, but wished they would've had a few more food choices on their breakfast buffet. I would definitely stay […] there again if I venture there again. Read moreGenuine Hotels.com guest review
It was as expected to be for a special weekend. Will be back in the future.Genuine Hotels.com guest review
the hotel was a great location close to the beach. The bed was very hard to sleep on need to get soft mattress.Genuine Expedia guest review
"Best hotel stay I've ever had"
The title says it all. The room was clean and smelled nice. Had a great view facing the water. The AC was quiet. Couldn't hear other people in other rooms. Nice bathroom.Genuine Expedia guest review
The room was stuffy and hot. A/c was set on 60 upon our arrival, but never dropped below 75 in the room. Other than that, great. We have stayed at the Hilton before, and of course, will stay again.Genuine Expedia guest review
"Wedding Anniversary Celebration"
Beautiful place, enjoyed everything about it. Had a wonderful time.Genuine Expedia guest review
"South Padre Island Vacation"
Excellent hotel. I highly recommend it. Room is very clean, and the restaurants are very nice. I did not use the gym facilities, but they looked great. The beach access is lovely, and very convenient to guests. I will stay there again!Genuine Expedia guest review
"Not impressed being it held Hilton name attached"
The overall review was fair. The temperture in the hotel was hot! Upon being our first time in this hotel, I observed that the staff was nice, but not very helpful with explaining much about the room. For example, the bed having a setting to make it comfortable except for a dial display we finally saw checking out upfront. On hotel. Com I asked for […] poolside and instead got a rooftop view second floor room 212. Next time I'll call via phone than online request anything. Read moreGenuine Hotels.com guest review
"Clean, modern and FUN!"
We had a great time. The pool is huge and fits plenty of people where you do not feel packed in. Beach access made it easy for the family to get to the beach and we enjoyed the Saturday night fireworks.Genuine Hotels.com guest review
"Sleeping on Planks"
We did not feel that the saying, "You get what you pay for," necessarily applied in this case. We paid over $300 per night, and a) our balcony faced a wall and overlooked a roof (if you leaned over the railing and twisted your head left, you could just glimpse the sky), and b) the beds were like cots - wooden cots. I've stayed in a Hilton before, and […] even an Hilton Garden Inn, and know that they are just mid range hotels, but this was a rip off. I suppose we paid this price per night because we were staying further down the island. In addition, the food in the hotel restaurant was terrible. We ate there once, and only once. The service was slow and the food unrecognizable. For example, we started with the artichoke spinach dip, and what came out was what tasted like boiled spinach mixed in asparagus soup. We couldn't stop laughing. My niece, ever the optimist, picked up a shaker of salt, and said, "I think that this will help." It did not. I am now home, and sitting on my couch. It's new, it's leather and requires breaking in. It is so much more comfortable than the hotel beds. But, at least the cushions have padding. We did adjust the beds, but my sister ended up moving it back to the most firm setting - just so she didn't feel as if she could feel the platform of the bed. I cannot - and will not - recommend this hotel to a friend. Or even an enemy. Read moreGenuine Expedia guest review
"Great staff, beautiful hotel and awesome view!"
My mom, two sons and I stayed here for one night while in South Padre Island. The staff was extremely accommodating and professional. They even let us check in early. Our room was wonderful and the view was awesome. We had complementary wifi which was very good. Parking was free of charge. We are used to having complementary breakfast at hotels when […] we travel, but this hotel did not provide it. That would be the only negative about it. It was right on the beach and the beach was very nice. We didn't use them and I don't know if there was a charge for them, but there were umbrellas all along the beach. This was our first time to South Padre Island so I wasn't sure what to expect but, we felt as if we were in Destin Florida…it was that nice! Read moreGenuine Expedia guest review
"Perfect Family Destination"
Loved every minute of it, from the amazing pool to the beautiful room. Hotel Amenities are outstanding, the location is perfectly situated on the island.Genuine Hotels.com guest review
Great service!!!Genuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island Thank you Juan! We really appreciate your compliment!
Staff super and pool wonderful meals great at a great priceGenuine Expedia guest review
Response by Hilton Garden Inn South Padre Island Hi Paul, Thank you for leaving your awesome review and we're glad you had a great island experience!
"Close to the beach"
Hotel was nice. It was a short walk to the beach. Breakfast buffet was awesome. Pool was nice. Staff was friendly. Bed mattress was not soft and comfy. Room was dustyGenuine Expedia guest review
Response by Hilton Garden Inn South Padre Island Hi Joe, We apologize for our bed mattress and dusty room will alert management of these issues and have them resolved promptly. Overall, we are delighted you still had a great stay! See you the next time!
"Was not impressed"
The staff was rude and the Starbucks in the hotel was always too busy to get a coffee, I expected more from the HiltonGenuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island We are sorry if your stay was less than satisfactory. We will alert all staff of this issue and keep a close eye on Starbucks to reduce the busyness. Thank you for staying with us and we would love if you gave us another chance the next time you are visiting SPI.
Decent hotel for South Padre Island. A little pricey for a 3-star property but we did go in high season (July). Hotel staff was very helpful and friendly. Room was a great size. Ocean view was nice but marred due to gigantic pool that encompasses length of hotel and very loud music that played non-stop from venue two hotels down the strip. Would I go […] back? Probably. But definitely not during the weekend when crowds & noise are at their peak. P.s. Great beach access along w beach chair & umbrella availability ($25/day cash)! Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island Dear guest, Thank you for staying with us! We appreciate your review and glad you enjoyed our service, location, and property. It was a pleasure having you and would love to have you back!
Very uncomfortable beds, great location, nice hotelGenuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island We appreciate your review! Thank you!
The service we received at the Hilton was amazing! Everyone was so nice and very helpful. We're absolutely going to stay again.Genuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island We are glad you had the perfect getaway! Thank you for choosing us and we would love to see you again!
"On the Beach"
Breakfast is not included if you make reservations through Hotels.com, but the rates are a tad cheaper. Otherwise the hotel was great! Large heated pool. Hotel right on the beach. Great service.Genuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island It’s awesome to read of your fun stay in SPI! Thanks so much for this great review. We look forward to seeing you again.
"Excellent, Classy Hotel"
The South Padre Island Hilton Garden Inn was simply the best! The room was very comfortable and the climate control was excellent. The beds were so nice, sleeping in them was a pure delight. The staff was courteous and quick. We really enjoyed our stay and will return no doubt about it. Thank you!Genuine Expedia guest review
Response by Hilton Garden Inn South Padre Island Dear guest, Thanks for such a fantastic review! We are all so happy that you found the hotel to be so beautiful and classy. Glad you had the opportunity to spend some time with us, and would love to have you back!
Everything was excellent until I tried to had the parking lot attendant my parking permit as I was leaving. He refused to take it, said he didn't want it and told me to keep it in my car. I asked him if he was an employee of the Hilton and he said he was. I then responded by telling him to take he darn thing which he finally did.Genuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island We are very pleased you had an excellent stay. We apologize about the miscommunication with the parking permit issue and hope it doesn't discourage you to visit us the next time! Thanks again!
Overall was perfect just I had recently booked for oceanview and they gave me poolvew.Genuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island Glad to read your stay was overall perfect! Thanks you for staying with us!
"Nice hotel on beach"
The hotel was nice and clean, the staff was friendly, we had the gulf view balcony with 2 queen beds with extra living area which had fold out sofa, which was great for our teenager. We Couldn't ask for much more. The Hilton is very close to the La Quinta which overlooks the Hilton pool area and obstructs the gorgeous view of the gulf.Genuine Expedia guest review
Response by Hilton Garden Inn South Padre Island Thank you Chad for staying with us! We greatly appreciate you taking the time to share your experience. We’re happy to read you enjoyed the location and staff. We truly enjoyed your presence and would love to have your back anytime!
"Excellent access to beach"
Definitely one of the best hotels (accommodations) in the South Padre Island. Breakfast is very good for the price (buffet). Very well maintained hotel. .On-site restaurant has decent quality food for both lunch and dinner. We ate few times and enjoyed the dining experience.Genuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island Hello, Thank you for taking the time to share your experience of visiting our hotel! We glad you loved our breakfast and on-site restaurant. Thanks again and we hope you will book with us next time you visit SPI.
"Terrible and expensive food"
Eating was a drama every day due to lack of options and very expensive stuff (for what was available). Not worth the money. Lots of non guests coming into the pool.Genuine Expedia guest review
Response by Hilton Garden Inn South Padre Island Dear guests, We are saddened to read you did not like the food from our on-site restaurant. This isn't a usual comment for us. Guests usually love our $7.99 specials. I encourage you to give us another try and let us prove why we are top 3 on Tripadvisor. Again, we are sorry about the these issue and would love to have the chance make things right. Sincerely, Aaron
I think the problem is that nothing in South Padre could be ranked more than 3.5 stars.Genuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island Greetings, We’re delighted you had a nice stay in South Padre Island! Thank you for sharing your experience and selecting us to stay with. We hope see you the next time!
"Very attentive staff."
Clean room, excellent customer service from everyone we dealt with.Genuine Expedia guest review
Response by Hilton Garden Inn South Padre Island Hi, Thank you for all your complements! We’re delighted you enjoyed your room and our excellent customer service. We hope to see you soon!
The entire 4th floor smelled very strongly of mold. Housekeeping never came on their own. Two days in a row, we had to call and request that they come and at least give us new towels. Lastly, and most importantly, we were overcharged by one night. When speaking with hotel management about it, they said their policy was "no refunds regardless of circumstance" […] because we booked our stay through Expedia and not them directly. In short, I would have rather stayed in a tent out on the beach than in this overpriced, smelly hotel run by extremely rude management. I wouldn't stay there again if I were being paid to. Read moreGenuine Expedia guest review
Response by Hilton Garden Inn South Padre Island Dear Kevin, We deeply apologize you weren’t 100% satisfied with your stay. We’re applogize about the issues you found on the 4th floor. We can assure you these issues are not common for us. We will address these issues quickly and assure you we will get to the bottom of these bad experiences you had. We would love if you gave us another shot. Thank you for addressing your issues and we hope to see you again the next time you visit South Padre Island.
Just arrived home today and I want a "do over!" Hilton Garden Inn is a fabulous place to stay. Beautiful beach and extraordinary pool. The pool was huge with two hot tubs and a kiddie pool with a waterfall. The pool and one hot tub were handicap accessible. There were lawn chairs with thatched umbrellas scattered around the pool. The hotel offers towels […] in case you forget your beach towels or don't have room to pack them. They also have wait staff serving drinks and food to guests who wish to order. The staff is attentive, eager to please and quite helpful. The hotel host it's own restaurant, which offers a ride wide variety of delicious, reasonably price food choices. I highly recommend the omelette bar for breakfast. It also has a full bar offering refreshing drinks. Rooms are immaculate. Read moreGenuine Expedia guest review
Response by Hilton Garden Inn South Padre Island Hi Marjean, We’re glad to read you are fully satisfied with your stay at the Hilton Garden Inn! Thank you for highlighting our fabulous amenities and the great food from our on-site restaurant. It has been a pleasure having you and we hope to see you again the next time.
I had to call maintenance immediately because A/C wasn't coming on. The tech came out and said the thermostat was broken, but I could adjust on the unit. We went to the beach which was nice and clean, but the hotel doesn't have any chairs or umbrellas. You have to rent them from a third party company but they closed down at 6 p.m. which was when went […] out. After the beach had to call maintenance again because the TV wasn't working. First the front desk told us we had to call the CABLE COMPANY!!!! We went down and found the previous tech guy who was happy to fix. Had dinner at the bar with Phil who was the life of the bar. We were surprised that the food was great!! After our 1st day experiences everything was smooth. Read moreGenuine Expedia guest review
Response by Hilton Garden Inn South Padre Island Dear guest, Thank you for sharing your experience regarding your recent stay with us. It pains me to read the issues you had in your room upon arrive. In no hotel should one have to deal with that. I will alert the appropriate management to make sure these issues don’t ever happen again. Despite those issues, we are delighted Phil and the restaurant staff was able to make your stay enjoyable. Thank you for staying with us and we would love to have you back anytime!
"Great place for the family!!"
Great experience for the price and the hotel is great!Genuine Expedia guest review
Response by Hilton Garden Inn South Padre Island Thank you for staying with us and we hope to see you and our family again!
"Awesome family stay"
Had a blast .... overall its was a very clean hotel right on the beachGenuine Expedia guest review
Response by Hilton Garden Inn South Padre Island Hi Adriana, We're delighted you had a blast stay with us on South Padre Island! We hope to see you again for another great family stay!
Room was excellent !!Genuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island Dear guest, Thank you for leaving your comment! We're glad you enjoyed your room during your mini vacation! Come see us again anytime!
BEDS WERE VERY HARD AND UNCOMFORTABLE. BATH TUB TOOK FOREVER TO DRAIN. STAFF WAS UNCONCERNED. WE WILL NEVER STAY HERE AGAIN.Genuine Expedia guest review
Response by Hilton Garden Inn South Padre Island Dear guest, We're sad you thought your stay was unsatisfactorily. We apologize about the issues you had with your bed, bathroom, and staff during your stay with us. We are working on each issue to make sure it doesn’t happen again. We do value guest opinions and will look into these matters. Thank you for choosing us and writing your review. We hope you at least consider us the next time you visit South Padre Island.
"Nice hotel with beach access and good break fast"
Great staff, good rooms but the beds are terrible at least in our room.Genuine Expedia guest review
Response by Hilton Garden Inn South Padre Island Hi Leon, We appreciate you sharing your experience. We apologize about your bed being terrible. I will alert the proper management about this and have this problem dealt with. Thank you for stay with us and we hope to see you again!
The room was great, the pool is beautiful, the beach is close by, the staff is excellent, beach towels are free to use.... We will return.Genuine Expedia guest review
Response by Hilton Garden Inn South Padre Island Hello, We are delighted you really loved your stay with us! It’s good to hear you had a marvelous experience in South Padre Island enjoying the beach. Thank you for choosing us and for leaving your feedback of your stay!
Excellent service, spacious clean rooms, awesome pool, easy beach access and great location. Hotels.com always provide very reasonable pricing throughout the island but can't see myself pulling the family from a hotel that always allows is to unwind from a busy life. Two thumbs up!!Genuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island Hi Sonia, Thank you choosing us! We’re pleased you enjoyed our excellent service, spacious clean rooms, awesome pool, easy beach access and great location. We appreciate your patronage and for taking the time to share your experience with us.
Weekend stay. The Junior Suite was nice with a Gulf View. No complaints at all!Genuine Expedia guest review
Response by Hilton Garden Inn South Padre Island Hello, Thank you for writing this wonderful review! We’re happy you had an awesome stay with us. We’ll look forward to the next time you’re in SPI!
Very clean, friendly,nice swimming pool and great access to the beach. Loved the fireworks on Saturday night. Will be here again next summer.Genuine Expedia guest review
"Good getaway hotel"
Great hotel, staff was friendly. However, management need to monitor large groups of unsupervised teens from youth groups. Left the pool area trashed, made lots of noise at night, and clogged pool filter with sand from beach. Beautiful pool experience ruined by unruly teens.Genuine Hotels.com guest review
I have never had so much fun! This is a great location - to the left of the hotel is land and beach. Other hotels on SPI are cluttered amongst hotels and little business. The hotel service was great. Having the private showers on the beach for Hilton guest is wonderful!!! My husband, two girls (7 and 2) and I had a blast. We plan to do it again before […] the summer is out. I recommend to stay here! My only disappoinment was paying $2 dollars to wash $2 to dry (coins only). Read moreGenuine Hotels.com guest review
"WHAT YOU SHOW ON ENTIRE NET NOT SO"
EXEPIA SHOWS A BEUTIFUL BALCONY SHOWING A WATER VEIW. I HAVE YET RECIEVED SUCH A VIEW FROM A ROOM. WHYGenuine Expedia guest review
The hotel room was nice and had a partial view of the ocean from the room. The air conditioner was not working the last night we were there but was fixed quickly within 20 minutes or less. The breakfast was a good value with a made to order omelet bar. Overall the hotel was very nice for the price. The only complaint is that it is next to a large bar […] and the music on Sunday night outside was super loud. However, during the week it was quiet and calm with no loud music. Read moreGenuine Hotels.com guest review
Nice hotel , close to the beach & right next to Clayton's wish is a plus if u like to see fireworks, would go there againGenuine Expedia guest review
Nice, clean hotel and meals at the restaurant were very reasonable.Genuine Expedia guest review
It is good hotel for vaction and relaxe weekend, it had a nice weather. It is kind big relaxing area and big pool with 2 hot top. i like the pool and you can order drinks and food at the pool which is great.Genuine Expedia guest review
"Overall Stay was Okay!"
Obviously the Hotel is very nice... it has come a long way since they first opened, but there were not enough servers in pool area so we waited a long time for drinks and snacks! Had to walk in and get it my self... On Fathers Day Weekend! Not Good! The other issue was that there was a lot of people without the red bracelet in Pool Area so it was probably […] busier than it really was. Maybe that needs to be policed a bit better with more staffing in that area. The beds in the room are very hard and were very rough on our backs. My wife and I both woke up extremely sore. Nonetheless we like the Hotel and enjoy the area away from the center part of town. Read moreGenuine Expedia guest review
Would do it all over again. Loved it!Genuine Hotels.com guest review
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