Very uncomfortable beds, great location, nice hotelGenuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island We appreciate your review! Thank you!
The service we received at the Hilton was amazing! Everyone was so nice and very helpful. We're absolutely going to stay again.Genuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island We are glad you had the perfect getaway! Thank you for choosing us and we would love to see you again!
"On the Beach"
Breakfast is not included if you make reservations through Hotels.com, but the rates are a tad cheaper. Otherwise the hotel was great! Large heated pool. Hotel right on the beach. Great service.Genuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island It’s awesome to read of your fun stay in SPI! Thanks so much for this great review. We look forward to seeing you again.
"Excellent, Classy Hotel"
The South Padre Island Hilton Garden Inn was simply the best! The room was very comfortable and the climate control was excellent. The beds were so nice, sleeping in them was a pure delight. The staff was courteous and quick. We really enjoyed our stay and will return no doubt about it. Thank you!Genuine Expedia guest review
Response by Hilton Garden Inn South Padre Island Dear guest, Thanks for such a fantastic review! We are all so happy that you found the hotel to be so beautiful and classy. Glad you had the opportunity to spend some time with us, and would love to have you back!
Everything was excellent until I tried to had the parking lot attendant my parking permit as I was leaving. He refused to take it, said he didn't want it and told me to keep it in my car. I asked him if he was an employee of the Hilton and he said he was. I then responded by telling him to take he darn thing which he finally did.Genuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island We are very pleased you had an excellent stay. We apologize about the miscommunication with the parking permit issue and hope it doesn't discourage you to visit us the next time! Thanks again!
Overall was perfect just I had recently booked for oceanview and they gave me poolvew.Genuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island Glad to read your stay was overall perfect! Thanks you for staying with us!
"Nice hotel on beach"
The hotel was nice and clean, the staff was friendly, we had the gulf view balcony with 2 queen beds with extra living area which had fold out sofa, which was great for our teenager. We Couldn't ask for much more. The Hilton is very close to the La Quinta which overlooks the Hilton pool area and obstructs the gorgeous view of the gulf.Genuine Expedia guest review
"Excellent access to beach"
Definitely one of the best hotels (accommodations) in the South Padre Island. Breakfast is very good for the price (buffet). Very well maintained hotel. .On-site restaurant has decent quality food for both lunch and dinner. We ate few times and enjoyed the dining experience.Genuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island Hello, Thank you for taking the time to share your experience of visiting our hotel! We glad you loved our breakfast and on-site restaurant. Thanks again and we hope you will book with us next time you visit SPI.
"Terrible and expensive food"
Eating was a drama every day due to lack of options and very expensive stuff (for what was available). Not worth the money. Lots of non guests coming into the pool.Genuine Expedia guest review
Response by Hilton Garden Inn South Padre Island Dear guests, We are saddened to read you did not like the food from our on-site restaurant. This isn't a usual comment for us. Guests usually love our $7.99 specials. I encourage you to give us another try and let us prove why we are top 3 on Tripadvisor. Again, we are sorry about the these issue and would love to have the chance make things right. Sincerely, Aaron
I think the problem is that nothing in South Padre could be ranked more than 3.5 stars.Genuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island Greetings, We’re delighted you had a nice stay in South Padre Island! Thank you for sharing your experience and selecting us to stay with. We hope see you the next time!
"Very attentive staff."
Clean room, excellent customer service from everyone we dealt with.Genuine Expedia guest review
Response by Hilton Garden Inn South Padre Island Hi, Thank you for all your complements! We’re delighted you enjoyed your room and our excellent customer service. We hope to see you soon!
The entire 4th floor smelled very strongly of mold. Housekeeping never came on their own. Two days in a row, we had to call and request that they come and at least give us new towels. Lastly, and most importantly, we were overcharged by one night. When speaking with hotel management about it, they said their policy was "no refunds regardless of circumstance" […] because we booked our stay through Expedia and not them directly. In short, I would have rather stayed in a tent out on the beach than in this overpriced, smelly hotel run by extremely rude management. I wouldn't stay there again if I were being paid to. Read moreGenuine Expedia guest review
Response by Hilton Garden Inn South Padre Island Dear Kevin, We deeply apologize you weren’t 100% satisfied with your stay. We’re applogize about the issues you found on the 4th floor. We can assure you these issues are not common for us. We will address these issues quickly and assure you we will get to the bottom of these bad experiences you had. We would love if you gave us another shot. Thank you for addressing your issues and we hope to see you again the next time you visit South Padre Island.
Just arrived home today and I want a "do over!" Hilton Garden Inn is a fabulous place to stay. Beautiful beach and extraordinary pool. The pool was huge with two hot tubs and a kiddie pool with a waterfall. The pool and one hot tub were handicap accessible. There were lawn chairs with thatched umbrellas scattered around the pool. The hotel offers towels […] in case you forget your beach towels or don't have room to pack them. They also have wait staff serving drinks and food to guests who wish to order. The staff is attentive, eager to please and quite helpful. The hotel host it's own restaurant, which offers a ride wide variety of delicious, reasonably price food choices. I highly recommend the omelette bar for breakfast. It also has a full bar offering refreshing drinks. Rooms are immaculate. Read moreGenuine Expedia guest review
Response by Hilton Garden Inn South Padre Island Hi Marjean, We’re glad to read you are fully satisfied with your stay at the Hilton Garden Inn! Thank you for highlighting our fabulous amenities and the great food from our on-site restaurant. It has been a pleasure having you and we hope to see you again the next time.
I had to call maintenance immediately because A/C wasn't coming on. The tech came out and said the thermostat was broken, but I could adjust on the unit. We went to the beach which was nice and clean, but the hotel doesn't have any chairs or umbrellas. You have to rent them from a third party company but they closed down at 6 p.m. which was when went […] out. After the beach had to call maintenance again because the TV wasn't working. First the front desk told us we had to call the CABLE COMPANY!!!! We went down and found the previous tech guy who was happy to fix. Had dinner at the bar with Phil who was the life of the bar. We were surprised that the food was great!! After our 1st day experiences everything was smooth. Read moreGenuine Expedia guest review
Response by Hilton Garden Inn South Padre Island Dear guest, Thank you for sharing your experience regarding your recent stay with us. It pains me to read the issues you had in your room upon arrive. In no hotel should one have to deal with that. I will alert the appropriate management to make sure these issues don’t ever happen again. Despite those issues, we are delighted Phil and the restaurant staff was able to make your stay enjoyable. Thank you for staying with us and we would love to have you back anytime!
"Great place for the family!!"
Great experience for the price and the hotel is great!Genuine Expedia guest review
Response by Hilton Garden Inn South Padre Island Thank you for staying with us and we hope to see you and our family again!
"Awesome family stay"
Had a blast .... overall its was a very clean hotel right on the beachGenuine Expedia guest review
Response by Hilton Garden Inn South Padre Island Hi Adriana, We're delighted you had a blast stay with us on South Padre Island! We hope to see you again for another great family stay!
Room was excellent !!Genuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island Dear guest, Thank you for leaving your comment! We're glad you enjoyed your room during your mini vacation! Come see us again anytime!
BEDS WERE VERY HARD AND UNCOMFORTABLE. BATH TUB TOOK FOREVER TO DRAIN. STAFF WAS UNCONCERNED. WE WILL NEVER STAY HERE AGAIN.Genuine Expedia guest review
Response by Hilton Garden Inn South Padre Island Dear guest, We're sad you thought your stay was unsatisfactorily. We apologize about the issues you had with your bed, bathroom, and staff during your stay with us. We are working on each issue to make sure it doesn’t happen again. We do value guest opinions and will look into these matters. Thank you for choosing us and writing your review. We hope you at least consider us the next time you visit South Padre Island.
"Nice hotel with beach access and good break fast"
Great staff, good rooms but the beds are terrible at least in our room.Genuine Expedia guest review
Response by Hilton Garden Inn South Padre Island Hi Leon, We appreciate you sharing your experience. We apologize about your bed being terrible. I will alert the proper management about this and have this problem dealt with. Thank you for stay with us and we hope to see you again!
The room was great, the pool is beautiful, the beach is close by, the staff is excellent, beach towels are free to use.... We will return.Genuine Expedia guest review
Response by Hilton Garden Inn South Padre Island Hello, We are delighted you really loved your stay with us! It’s good to hear you had a marvelous experience in South Padre Island enjoying the beach. Thank you for choosing us and for leaving your feedback of your stay!
Excellent service, spacious clean rooms, awesome pool, easy beach access and great location. Hotels.com always provide very reasonable pricing throughout the island but can't see myself pulling the family from a hotel that always allows is to unwind from a busy life. Two thumbs up!!Genuine Hotels.com guest review
Response by Hilton Garden Inn South Padre Island Hi Sonia, Thank you choosing us! We’re pleased you enjoyed our excellent service, spacious clean rooms, awesome pool, easy beach access and great location. We appreciate your patronage and for taking the time to share your experience with us.
Weekend stay. The Junior Suite was nice with a Gulf View. No complaints at all!Genuine Expedia guest review
Response by Hilton Garden Inn South Padre Island Hello, Thank you for writing this wonderful review! We’re happy you had an awesome stay with us. We’ll look forward to the next time you’re in SPI!
Very clean, friendly,nice swimming pool and great access to the beach. Loved the fireworks on Saturday night. Will be here again next summer.Genuine Expedia guest review
"Good getaway hotel"
Great hotel, staff was friendly. However, management need to monitor large groups of unsupervised teens from youth groups. Left the pool area trashed, made lots of noise at night, and clogged pool filter with sand from beach. Beautiful pool experience ruined by unruly teens.Genuine Hotels.com guest review
I have never had so much fun! This is a great location - to the left of the hotel is land and beach. Other hotels on SPI are cluttered amongst hotels and little business. The hotel service was great. Having the private showers on the beach for Hilton guest is wonderful!!! My husband, two girls (7 and 2) and I had a blast. We plan to do it again before […] the summer is out. I recommend to stay here! My only disappoinment was paying $2 dollars to wash $2 to dry (coins only). Read moreGenuine Hotels.com guest review
"WHAT YOU SHOW ON ENTIRE NET NOT SO"
EXEPIA SHOWS A BEUTIFUL BALCONY SHOWING A WATER VEIW. I HAVE YET RECIEVED SUCH A VIEW FROM A ROOM. WHYGenuine Expedia guest review
The hotel room was nice and had a partial view of the ocean from the room. The air conditioner was not working the last night we were there but was fixed quickly within 20 minutes or less. The breakfast was a good value with a made to order omelet bar. Overall the hotel was very nice for the price. The only complaint is that it is next to a large bar […] and the music on Sunday night outside was super loud. However, during the week it was quiet and calm with no loud music. Read moreGenuine Hotels.com guest review
Nice hotel , close to the beach & right next to Clayton's wish is a plus if u like to see fireworks, would go there againGenuine Expedia guest review
Nice, clean hotel and meals at the restaurant were very reasonable.Genuine Expedia guest review
It is good hotel for vaction and relaxe weekend, it had a nice weather. It is kind big relaxing area and big pool with 2 hot top. i like the pool and you can order drinks and food at the pool which is great.Genuine Expedia guest review
"Overall Stay was Okay!"
Obviously the Hotel is very nice... it has come a long way since they first opened, but there were not enough servers in pool area so we waited a long time for drinks and snacks! Had to walk in and get it my self... On Fathers Day Weekend! Not Good! The other issue was that there was a lot of people without the red bracelet in Pool Area so it was probably […] busier than it really was. Maybe that needs to be policed a bit better with more staffing in that area. The beds in the room are very hard and were very rough on our backs. My wife and I both woke up extremely sore. Nonetheless we like the Hotel and enjoy the area away from the center part of town. Read moreGenuine Expedia guest review
Would do it all over again. Loved it!Genuine Hotels.com guest review
Great hotel! Has everything you need!Genuine Hotels.com guest review
Everything was awesome. Nice staff, great beach access. Balcony ocean view, cant go wrong. Worth every penny.Genuine Expedia guest review
"Nice hotel, fireworks and hula dancers."
I love the way Belle welcomed us to the hotel, she was very nice, and helped us with our reservation. She's really a SUPER person. Thanks Belle.Genuine Expedia guest review
"What's not to like? Great Place!"
This was a very nice, very clean hotel... Right on the beach I was impressed by the friendly staff, beautiful swimming pool (What's Not to Like?) I thought the price was very fair and would recommend this to anyone. Thank you for a wonderful stay and I will be back.Genuine Expedia guest review
The front desk staff, particularly Dayva (spelling) the evening manager were awesome. There was a wedding and fireworks on May 31 and the parking lot was full. She gave up her parking spot for us! they staff went out of their way to find a solution to the parking problem!Genuine Expedia guest review
"Great hotel and location... Just not 5 stars"
The hotel and the location is great. They had a fire work display on the beach as well as a Luau on Saturday evening. The only complaint I have was the restaurant. The food was inedible and the price just added insult to injury. There are better places to dine on the island. The hotel staff was wonderful and ready to help. I would give the hotel 5 stars […] for the location and service, but only 1 star for the food. Read moreGenuine Hotels.com guest review
"Very nice, clean hotel super close to the beach."
We went on a short family vacation trip to South Padre. After arriving and seeing the other hotels, I was so glad we chose the Hilton. Overall, this was a nice hotel. The only thing I did not like about the hotel was that guests from the hotel next door (La Quinta) were all coming over to this hotel to use the pool. The pool would not have been so packed […] if La Quinta guests would not have been coming over. It might seem like a great idea to have the guests use a hotel key to get back into the Hilton property; ie: the pool area. Read moreGenuine Expedia guest review
The hotel was nice and the staff greeted us upon arrival. The room was very nice with a good view. I thought for $250.00 a night though that the carpeting would not have been stained.Genuine Expedia guest review
"Comfortable, clean and friendly"
Great place at good price. Service was very nice in all hotel areas.Genuine Expedia guest review
Got to hotel at noon time, before check inn time which supposed to happen at 3pm. Room was not ready until 5. The rooms are clean but is very noisy. You hear people from other rooms and walking all over the placeGenuine Expedia guest review
"Garden by the sea"
The town was quite and traffic slow for Memorial Day. Arriving at the hotel we notice it had a very tropical setting. Plants are very green, the bright blooms give a pop color to the building. White puffy clouds floating across a very blue sky and palm trees swaying in the wind. Enjoyed the local fresh sea food, sun set cruise ,fishing or just having […] fun in the sun. Read moreGenuine Expedia guest review
A wonderful place run by great people. We especially loved meeting Francisco B. Innthe restaurant. A waitron who anticipated you needs and was informative and helpful and very pleasant. Thank you.Genuine Hotels.com guest review
Very spacious rooms, beautiful hotel and super friendly staff. The only complaint is that housekeeping took forever to clean the room but perhaps it was because of the busy holiday weekend. Would highly recommend and definitely stay here againGenuine Hotels.com guest review
the hotel is really nice and the food is exellent. The only negative thing about the hotel is the internet connection but thats itGenuine Hotels.com guest review
"Perfect get away"
Everything was perfect. Wonderful customer service. Loved it!Genuine Expedia guest review
I got this room as a mother's day gift for my mom who likes to take quick get-aways. She loved it! Couldn't stop talking about it. Beds were comfortable, environment great, pool huge, on the beach, great breakfast, friendly staff that treated you like royalty.Genuine Hotels.com guest review
I've stayed here about 10 times and I've only had one issue on one occasion with one of the staff members. I believe he was upset before hand and called the cops on us because we had a small speaker by the pool. It wasn't loud and it was country music. The other guests were also enjoying the music but the employee called the cops on us. The cops came […] and just asked us to turn it off as other guest were telling the cop that it wasn't a nuisance to anyone. To make it worse we were having a family reunion and my whole family was there watching me getting talked to by the cops, and I'm in law enforcement myself. Other than that small issue I've always had a good experience and that's why I continue to stay there when I go to SPI. Read moreGenuine Hotels.com guest review
If you are looking for a relaxing day by the beach, find another beach! The signs around the property claim no coolers allowed. The pool area was packed with families bringing their own coolers and setting up camp, literally one family set up a tent on the patio by the beach. It felt like a city park, footballs flying, soccer balls kicked, water guns, […] crock pots and music jam boxes. It was a mob of non-guests. Staff said nothing and served them anyway collecting payment with a credit card, which appears to me as non-guests at pool. Fireworks were cool on Friday and Saturday nights but next time I'll stay somewhere cheaper and just bring a cooler to the Hilton! Read moreGenuine Hotels.com guest review
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