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Four Seasons Hotel Hangzhou at West Lake, Hangzhou (prefecture)

5 stars
5 Lingyin RoadHangzhouZhejiang310013China, ‏‎800-491-6126
Best Price GuaranteeIf you find a better price on the same exact stay within 7 days of booking, we’ll match it. See our ‘User Terms’ for details and recent changes.
Outstanding4.9 / 5
Amenities
Great amenities
Food
Delicious food
Pool
Great pool
Value for money
Poor value for money
45See all 45 Hotels.com reviews
From 400 reviewsTripAdvisor Traveller Rating

Four Seasons Hotel Hangzhou at West Lake, Hangzhou (prefecture)

Hotel Info: ‎866-539-8117‎

from $504
  • Executive Room, 1 King Bed
  • Premier Room, 2 Queen Beds
  • Premier Room, 1 King Bed
  • Deluxe Room, 1 King Bed
  • Deluxe Room, 2 Queen Beds
  • Grand Premier Room, 2 Queen Beds
  • Grand Premier Room 1 King bed
  • Premier Room, 1 King Bed
  • Suite, 1 King Bed
  • Executive Room, 1 King Bed
  • Grand Premier Room, 1 King Bed
  • Premier Room, 2 Queen Beds
  • Deluxe Room, 2 Queen Beds
  • Deluxe Room, 1 King Bed
  • Suite, 1 King Bed (Lagoon)
  • Villa, 3 Bedrooms (Ambassador)
  • Premier Room, 2 Queen Beds

At a glance

Key facts

Hotel size

  • This hotel has 78 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is Noon
  • Express check-in/out
Airport shuttle service is available during limited hours. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Children's club *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle during limited hours *

  • Free train station pickup *

Other information

  • Smoke-free property

Also known as

  • Four Seasons Hangzhou West Lake
  • Four Seasons Hotel Hangzhou West Lake

Policies

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Breakfast is offered for an extra charge of CNY 198 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (roundtrip)

In the hotel

Taking the kids?
  • Children's club (surcharge)
Food and drink
  • Breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
Things to do
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Free bicycles on site
  • Yoga classes/instruction on site
  • Golfing nearby
Working away
  • Business center
  • Conference space
  • Conference space size (feet) - 5543
  • Conference space size (meters) - 515
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2010
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Espresso maker
  • Coffee/tea maker
  • Slippers
Sleep well
  • Turndown service
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 9 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

WLB Restaurant - Overlooking the garden, this fine-dining restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Jin Sha Chinese Resaurant - Overlooking the pool and garden, this restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

Awards and affiliations

  • The property is a member of Preferred Hotels & Resorts.

Four Seasons Hotel Hangzhou at West Lake, Hangzhou (prefecture)’s small print

Also known as

  • Four Seasons Hangzhou West Lake
  • Four Seasons Hotel Hangzhou West Lake

Policies

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Breakfast is offered for an extra charge of CNY 198 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (roundtrip)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.9 /5 from 45 reviews

Four Seasons Hotel Hangzhou at West Lake, Hangzhou (prefecture)
Outstanding5.0 / 5
Awesomesauce!
Awesome beyond words! Felt like i was part of a TV show.
3 night business trip
Four Seasons Hotel Hangzhou at West Lake, Hangzhou (prefecture)
Outstanding5.0 / 5
Best hotel in Hangzhou!
This is best hotel to stay for vacation and business. Room is big and bathroom is really clean. I like the noodle soup. It is very authentic of Hangzhou taste.
1 night family trip
Four Seasons Hotel Hangzhou at West Lake, Hangzhou (prefecture)
Outstanding5.0 / 5
Perfect Resort
The hotel is an oasis for a romantic vacation in a city with much historical charm. The staff was extremely helpful and the service was what one would expect from a five-star hotel.
2 night romance trip
Four Seasons Hotel Hangzhou at West Lake, Hangzhou (prefecture)
Excellent4.0 / 5
Too expensive for what you get but still very nice
The rooms are extremely comfortable and the grounds are peaceful and beautiful. The service at the front desk and concierge was good, but the service at the WLB restaurant and the food there was pretty bad and way overpriced. I would definitely recommend the hotel for someone wanting to get away from the crowds as it is pretty remote and tucked very nicely into the landscape. I think my family of 3 made up 25% of the guests at the hotel which was nice if you want silence, but made the hotel feel really dead. Even with there only being maybe a dozen guests at the hotel, the restaurant service was quite bad and the food was not very good even if it were to be reasonably priced which it was not.
1 night family trip
Four Seasons Hotel Hangzhou at West Lake, Hangzhou (prefecture)
Outstanding5.0 / 5
Best in Hangzhou
Great service, good food and excelent property
2 night romance trip

See all reviews

Four Seasons Hotel Hangzhou at West Lake, Hangzhou (prefecture)

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