"Fabulous stay at the Sheraton Dubai of the I"
Service was exemplary.Genuine Hotels.com guest review
Good clean hotel The only issue I had the car parking or the valet parking Every time they had a different mistake first time after I give them the small coupon to get my car they came back to me to ask me what is your car I thought my car was stolen Second time I spent more than 20 min to receive my car at the same time there where no gust waiting […] for there car I think they don't know where did they park it Read moreGenuine Expedia guest review
The hotel was great.Genuine Expedia guest review
We loved the location and feel of this hotel! The room was very clean and comfortable, and the staff was "over-the-top" friendly and helpful! We will be back!Genuine Hotels.com guest review
"Nice and great"
Friendly environment Nice hotel Nice and kind staffGenuine Expedia guest review
Very clean and nice! Was good food dinner and breakfast. I will always stay there if open.Genuine Expedia guest review
"nice hotel,middle of every where."
nice hotel,linked to metro station so you don't need any taxi,attached to best mall,clean,tasty foodGenuine Expedia guest review
great experience as usual , the hotel staff are very friendly and helpfullGenuine Expedia guest review
"Nice hotel close to the shopping mall"
It is not the best I have stayed in within Dubai but it was closeGenuine Expedia guest review
"Nice hotel close to the shopping mall"
It is not the best I have stayed in within Dubai but it was closeGenuine Expedia guest review
"Posh with high security"
First the BAD I heard some noise from the neighboring rooms like banging or stomping at odd hours intermittently. This continued until about 3am. I ordered room service, and it took an hour to finally show up. The yogurt was almost room temperature, and they never picked up the tray until 2pm the next day. I was also accidentally locked out of my room […] and this hotel has weird security. I couldn't get someone from the service desk to come to my room and let me in. I was without my shoes and socks, and I had to walk 7 flight of stairs down to level 5 to get a new card for my room. I washed my feet afterwards, but was mildly irrated by the whole ordeal. Accidents happen, especially when you are exhausted from travelling. The GOOD The staff was overly helpful, and made me stressed watching them fumble over me to get my room. The facilities were excellent, and I loved the rooftop pool and workout center. They had a Miranda restaurant, but I didn't use even though it looked very inviting to eat as the sun set. The staff agreed to watch my luggage since my flight wasn't for a few hours, and nothing disappeared from my suitcase not that I expected it to. In this day and age; however, you can never tell for sure. Read moreGenuine Expedia guest review
"Nice hotel close to the mall"
WonderfulGenuine Expedia guest review
"Nice hotel friendly people attached to the mall"
I recommend this hotel for friends and I will stay there again.Genuine Expedia guest review
It was nice because it was a very short stay in my room most of the time Iwas outGenuine Hotels.com guest review
Very nice stay overall. I did, however, upgrade for 2 nights so that I would get a free breakfast. However, the advertised breakfast time for the second night was not the same as reality. When i went to get breakfast, it was not open. I had to leave for airport and therefore missed breakfast. I wasted money because they did not have breakfast at advertised […] time Read moreGenuine Hotels.com guest review
Upon arrival, I was greeted and by bags were taken for me. The check-in almost turned sour. Omce I arrived at the front counter, the receptionist said for me to go to the 2nd floor and check in there. He changed his mind and helped me. The rooms were very comfortable. I was on the 23rd floor, the view was ok. Everything that I was expecting was excellent. […] The breakfast, internet connection, bed, cleanliness, hot water, it was all very good. The easy access to the Mall was great. The access to the metro was also a plus. I recommend taking the metro instead of a taxi. Cost to go to Dubai Mall from MOE was 13 Dhs as compared to 51 Dhs in taxi. the ride was quicker Read moreGenuine Expedia guest review
"Great location if you want to shop"
The hotel is located in the Mall of the Emirates and so it is in a great location if you want to shop. The hotel is modern and the staff polite, friendly, and helpful. As an older person I had difficulty getting in and out of the tub/shower and figuring out how to use the shower.Genuine Expedia guest review
"Superb location. Great value"
Every thing was as expected, all on time, good quality, friendly and efficient staff. Though nothing was impressive or have gone the "extra mile", everything contributed to make it an excelent choice in every sense: comfort, location, value. Recommended for families or singles that prioritize shopping and don't want to juggle places for shopping. Those […] for whom the beach on premises is not a must would fit this location. If proximity to the airport is a concern, this is not on the top of your list as it takes about 20 to 30 minutes. Read moreGenuine Expedia guest review
"Can't wait to return."
We were delighted with our room, the people and conveniences at this lovely hotel. This was our first visit to this hotel and Dubai and we look forward to returning. Upgrading to the club turned out to be a good value for us. We appreciated the ability to meet with other guests in the comfortable club. Computers and office equipment to print boarding […] passes and keep us in touch with friends. Loved the convenience of public transportation attached to the mall for sight seeing in addition to the convenience of good shopping and Ski Dubai in the attached mall for entertainment. Read moreGenuine Expedia guest review
Next to a huge mall that is open late very day and has all that one would need. Great bed. The best pillows in the world. Rooms are good size. Bath walls are glass giving it a roomier feeling. Great for an extended stay. Excellent value.Genuine Expedia guest review
"Nice experience with some delay durin the check in"
The hotel was very good and well located, you can spent time shoping at the Emirates Mall, eating in several good restaurants in the mall and also ski at Dubai. The hotel is very near from metro station and from the tourist bus ataxi service at the main door nd also have .Genuine Expedia guest review
"Best Sheraton experience ever"
The hotel staff are so helpful and friendly !!! The rooms very clean and furnished very well.Genuine Expedia guest review
"Enjoy dubai with bad service"
Thy have a big issue with front disk service But thy have very good location and roomGenuine Expedia guest review
"Enjoy ur stay in dubai"
Good location and nice rooms thy only need to push the room service to be excllentGenuine Expedia guest review
"GREAT for everyone"
Excellent hotel,in every thing,but maybe for dubai convention centre,you may consider bit closer hotelGenuine Expedia guest review
"Need more improvement"
It is in very good location, but I don't like the lopy , reception . No activities, limited restaurant Very week wi fiGenuine Expedia guest review
"Good Hotel in excellent location"
Very comfortable stay and enjoyed the hotel. I made a good choice. Food and breakfast were great. Very polite staff. Nothing to find fault with any thing.Genuine Hotels.com guest review
the location was convient, it connects to the Emirates Mall.Genuine Expedia guest review
Comfort, easy access to business and pleasure. staff are their at any time, quick reply to any question. All in all great.Genuine Expedia guest review
Stayed one night and was excellent. Hotel connected to Dubai mall via the first floor and I enjoyed the Vantage loungeGenuine Expedia guest review
"a place to stay for shoppers"
emirate mall is a walking distance. It is very convenient for shoppers and movie goers the helpful and friendly smiles of the staff makes you at home not to forget the nice lady (lilia) in the lobby who can show and advice your toursGenuine Expedia guest review
"business and shopping"
It is connected to the mall of the emirates which makes it perfect for Dubai stay since you don't need to go outside for shopping or dinningGenuine Expedia guest review
"Choice hotel for everyone in the Emirates Mall"
Pullman Dubai Mall of the Emirates is arguably a 5 Star hotel. The interior of the rooms are stunning! The view from breakfast floor is great, as well as that from the rooms. Breakfast is very good. Proximity to hotel is a big plus, and saves time and money spent on taxis. Staff were always willing to assist.Genuine Expedia guest review
"Enjoyment for couples and family"
My first time there in the country and it was awesome! everyone was nice and helpful, I was up graded to a larger suite they were running a special so that turn out good, you have to pay for each person that stays in the room with you. I enjoy the service they offer and the easy access to the mall, and train service the Metro. The tours was great, you […] have to make reservation if u want to go hotel shape like the sail boat found that out later, swinning pool on the roof and workout room was great. overall had awesome time, truly a blessing. Read moreGenuine Expedia guest review
The staff were very bad and unhelpful It took ages for them to answer the phone and I need it to call for my request more than once to be deliveredGenuine Expedia guest review
"Shop and rest"
It is the best when your trip is mainly for shopping at the mall of the Emirates.Genuine Expedia guest review
"not bad but will not return"
I travelled for short business trips to Dubai many times in past. Needed to be near Mall of the Emirates this time and I like to try new hotels. Quality is okay but check in process took 30 minutes. Non smoking room was smokey. Suitcase took over an hour to find room and that is the last you want when coming from long flight. These issues could all […] be addressed by management. Only other problem is the shower in the bathtub. Personally I never take a bath and prefer separate shower. The 'design' handgrips have sharp edges and positioned awkwardly. I hurt myself pretty bad. Also water runs al over bathroom. Lobby-terrace with amazing view over Dubai skyline is one of the best in any hotel but only pleasant in wintertime of course. Because of great choice in this 4* segment, I will not return. Paul Read moreGenuine Expedia guest review
The hotel was great, service exceptional, Sheraton club daily fee very good value. The staff were great evdn ghough wd arrived at 1am. Nespresso coffee machine snd capsules in the room was a nice touch. Hop on - hop off bus as a stop at thd hotel which is very convenient.Genuine Hotels.com guest review
"Everything was excellent!"
Let me start by saying that in this day and age you'd expect a hotel to be great especially one with a synonymous name like The Sheraton. But let me tell you from the get go this hotel and more importantly it's staff went above and beyond! I am currently staying my last night in room 1510 and from start to almost finish I cannot find one single fault […] with the service and staff. I was checked in by a lovely lady named Savel (if she checks you in feel honoured as she is an absolute lovely!). She made me feel more than welcome, she made me feel special and wanted! I ordered a king size room but there wasn't one available for that night but the way she handled things and made a promise of a room change the very next day with a voucher for a complimentary drink and ice cream more than made up for the ever so slight mixup. Throughout my stay from the pool staff, to the reception staff straight through to housekeeping, restaurant staff and porters all impressed and made me feel right at home. (Which is an absolute bonus when travelling alone as I was). I really have to thank all the staff and also the management for hiring and training such and brilliant workforce! Thank you all for making my first (but definitely not last) stay at The Sheraton Dubai a fantastic and memorable one! Read moreGenuine Hotels.com guest review
OkGenuine Hotels.com guest review
Lovely Hotel, friendly smiley staff, beautiful breakfast that included ice cream! Great location next to the Metro and Mall of the Emirates. Couldn't fault it at all. Thanks for a lovely stay.Genuine Hotels.com guest review
Excellent location for the Mall of the Emirates. Comfortable with excellent staff service.Genuine Hotels.com guest review
You walk directly into the Mall of the Emirates - couldn't be more convenient. Room was great, food excellent and the coffee at breakfast, the best I've ever had. I raised several small points with the front desk on check-out - just to help them continuously improve - they were really appreciative. Overall, superb value.Genuine Hotels.com guest review
"Great service and food"
Absolutely perfectGenuine Hotels.com guest review
Very nice hotel. Great comfy bed. Breakfast is so so. Very Arab/Indian biased food, and no quiet hidden area for pork at all. Strange for what appears to be a very westernised hotel. Staff at breakfast and lunch very forgetful and misunderstood. The 260aed upgrade for breakfast and club wasn't worth it. Except for that the stay was good. Great location […] in the Mall. Read moreGenuine Hotels.com guest review
"Great stay, highly recommended"
We had a brief stopover and found this hotel to be a pleasing place to stay overnight. The staff were excellent - especially with our 16 month old son and went out of their way to greet him and entertain him whenever they saw him. The hotel, being attached to the mall, meant we could kill some time without leaving the air-conditioning which was perfect […] with an infant. The room was plenty spacious enough to stow our luggage as well as have a cot and the bathroom was very large. The restaurant food was fine - we had both the breakfast and lunch buffet and although not a huge selection, it was more than enough and of good quality. We did have an issue with dinner - we needed to dine early due and the restaurant didn't open until 7pm and although food was available at the earlier time, children were not allowed in the bar so we had to go to the nearby Kempinski hotel to get a meal as it was Ramadan and our options were limited. Overall I'd highly recommend the hotel (especially for those with small children) and wouldn't hesitate to stay again. Do note, the hotel is a good 20-30 minutes from the airport so do allow plenty of time for flights! Read moreGenuine Expedia guest review
A nice hotel but lacking just a bit to be a 4 star hotel. The towels are small and very rough. I was a bit upset that when I went to check out they had automatically added a donation to a charity for each night I stayed. It would have been appreciated had they told me when I checked in and had asked if I would like to donate to their charity of choice, […] which was a good charity. But not asking before hand and only to find out upon reviewing the bill upset me. Read moreGenuine Hotels.com guest review
Every thing looks fine , excpt the parking sometimes you have the mall traffic and you stuck long time to find anyGenuine Hotels.com guest review
I travel to Dubai often, it was my first time stay at Sheraton Dubai Mall. The hotel is far from most amendities, only good part was it ajoins the Mall of emirates. The service is shocking, almost impossible to get conciege to assist or reception to assist with anything.Genuine Hotels.com guest review
no money for value! ok, its nice that it is next to the mall but there are many more nicer malls esp for kids. the pools where small and no nice lobby.Genuine Expedia guest review
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