"Great shopping location"
Great time Great service Great location beds & pillows need to be replacedGenuine Hotels.com guest review
"Fabulous stay at the Sheraton Dubai of the I"
Service was exemplary.Genuine Hotels.com guest review
Neer to every where like the market and the seeGenuine Expedia guest review
"Easy for a one night stay"
Our goal was to check out Ski Dubai on our short lay over. This hotel was the closest to Ski Dubai and afterward we were still able to get good food and we experienced a water pipe as well! Fun but short night.Genuine Expedia guest review
A well worthwhile experience. Worth every penny spentGenuine Expedia guest review
"Location is great, everything else is 4 star."
Overall a standard Sheraton nothing special but location connected to Mall of Emirates is worthwhile to stay hereGenuine Expedia guest review
Good clean hotel The only issue I had the car parking or the valet parking Every time they had a different mistake first time after I give them the small coupon to get my car they came back to me to ask me what is your car I thought my car was stolen Second time I spent more than 20 min to receive my car at the same time there where no gust waiting […] for there car I think they don't know where did they park it Read moreGenuine Expedia guest review
The hotel was great.Genuine Expedia guest review
We loved the location and feel of this hotel! The room was very clean and comfortable, and the staff was "over-the-top" friendly and helpful! We will be back!Genuine Hotels.com guest review
"Nice and great"
Friendly environment Nice hotel Nice and kind staffGenuine Expedia guest review
Very clean and nice! Was good food dinner and breakfast. I will always stay there if open.Genuine Expedia guest review
"nice hotel,middle of every where."
nice hotel,linked to metro station so you don't need any taxi,attached to best mall,clean,tasty foodGenuine Expedia guest review
great experience as usual , the hotel staff are very friendly and helpfullGenuine Expedia guest review
"Nice hotel close to the shopping mall"
It is not the best I have stayed in within Dubai but it was closeGenuine Expedia guest review
"Nice hotel close to the shopping mall"
It is not the best I have stayed in within Dubai but it was closeGenuine Expedia guest review
"Posh with high security"
First the BAD I heard some noise from the neighboring rooms like banging or stomping at odd hours intermittently. This continued until about 3am. I ordered room service, and it took an hour to finally show up. The yogurt was almost room temperature, and they never picked up the tray until 2pm the next day. I was also accidentally locked out of my room […] and this hotel has weird security. I couldn't get someone from the service desk to come to my room and let me in. I was without my shoes and socks, and I had to walk 7 flight of stairs down to level 5 to get a new card for my room. I washed my feet afterwards, but was mildly irrated by the whole ordeal. Accidents happen, especially when you are exhausted from travelling. The GOOD The staff was overly helpful, and made me stressed watching them fumble over me to get my room. The facilities were excellent, and I loved the rooftop pool and workout center. They had a Miranda restaurant, but I didn't use even though it looked very inviting to eat as the sun set. The staff agreed to watch my luggage since my flight wasn't for a few hours, and nothing disappeared from my suitcase not that I expected it to. In this day and age; however, you can never tell for sure. Read moreGenuine Expedia guest review
"Nice hotel close to the mall"
WonderfulGenuine Expedia guest review
"Nice hotel friendly people attached to the mall"
I recommend this hotel for friends and I will stay there again.Genuine Expedia guest review
It was nice because it was a very short stay in my room most of the time Iwas outGenuine Hotels.com guest review
Very nice stay overall. I did, however, upgrade for 2 nights so that I would get a free breakfast. However, the advertised breakfast time for the second night was not the same as reality. When i went to get breakfast, it was not open. I had to leave for airport and therefore missed breakfast. I wasted money because they did not have breakfast at advertised […] time Read moreGenuine Hotels.com guest review
Upon arrival, I was greeted and by bags were taken for me. The check-in almost turned sour. Omce I arrived at the front counter, the receptionist said for me to go to the 2nd floor and check in there. He changed his mind and helped me. The rooms were very comfortable. I was on the 23rd floor, the view was ok. Everything that I was expecting was excellent. […] The breakfast, internet connection, bed, cleanliness, hot water, it was all very good. The easy access to the Mall was great. The access to the metro was also a plus. I recommend taking the metro instead of a taxi. Cost to go to Dubai Mall from MOE was 13 Dhs as compared to 51 Dhs in taxi. the ride was quicker Read moreGenuine Expedia guest review
"Great location if you want to shop"
The hotel is located in the Mall of the Emirates and so it is in a great location if you want to shop. The hotel is modern and the staff polite, friendly, and helpful. As an older person I had difficulty getting in and out of the tub/shower and figuring out how to use the shower.Genuine Expedia guest review
"Superb location. Great value"
Every thing was as expected, all on time, good quality, friendly and efficient staff. Though nothing was impressive or have gone the "extra mile", everything contributed to make it an excelent choice in every sense: comfort, location, value. Recommended for families or singles that prioritize shopping and don't want to juggle places for shopping. Those […] for whom the beach on premises is not a must would fit this location. If proximity to the airport is a concern, this is not on the top of your list as it takes about 20 to 30 minutes. Read moreGenuine Expedia guest review
"Can't wait to return."
We were delighted with our room, the people and conveniences at this lovely hotel. This was our first visit to this hotel and Dubai and we look forward to returning. Upgrading to the club turned out to be a good value for us. We appreciated the ability to meet with other guests in the comfortable club. Computers and office equipment to print boarding […] passes and keep us in touch with friends. Loved the convenience of public transportation attached to the mall for sight seeing in addition to the convenience of good shopping and Ski Dubai in the attached mall for entertainment. Read moreGenuine Expedia guest review
Next to a huge mall that is open late very day and has all that one would need. Great bed. The best pillows in the world. Rooms are good size. Bath walls are glass giving it a roomier feeling. Great for an extended stay. Excellent value.Genuine Expedia guest review
"Nice experience with some delay durin the check in"
The hotel was very good and well located, you can spent time shoping at the Emirates Mall, eating in several good restaurants in the mall and also ski at Dubai. The hotel is very near from metro station and from the tourist bus ataxi service at the main door nd also have .Genuine Expedia guest review
"Best Sheraton experience ever"
The hotel staff are so helpful and friendly !!! The rooms very clean and furnished very well.Genuine Expedia guest review
"Enjoy dubai with bad service"
Thy have a big issue with front disk service But thy have very good location and roomGenuine Expedia guest review
"Enjoy ur stay in dubai"
Good location and nice rooms thy only need to push the room service to be excllentGenuine Expedia guest review
"GREAT for everyone"
Excellent hotel,in every thing,but maybe for dubai convention centre,you may consider bit closer hotelGenuine Expedia guest review
"Need more improvement"
It is in very good location, but I don't like the lopy , reception . No activities, limited restaurant Very week wi fiGenuine Expedia guest review
"Good Hotel in excellent location"
Very comfortable stay and enjoyed the hotel. I made a good choice. Food and breakfast were great. Very polite staff. Nothing to find fault with any thing.Genuine Hotels.com guest review
the location was convient, it connects to the Emirates Mall.Genuine Expedia guest review
Comfort, easy access to business and pleasure. staff are their at any time, quick reply to any question. All in all great.Genuine Expedia guest review
Stayed one night and was excellent. Hotel connected to Dubai mall via the first floor and I enjoyed the Vantage loungeGenuine Expedia guest review
"a place to stay for shoppers"
emirate mall is a walking distance. It is very convenient for shoppers and movie goers the helpful and friendly smiles of the staff makes you at home not to forget the nice lady (lilia) in the lobby who can show and advice your toursGenuine Expedia guest review
"business and shopping"
It is connected to the mall of the emirates which makes it perfect for Dubai stay since you don't need to go outside for shopping or dinningGenuine Expedia guest review
"Choice hotel for everyone in the Emirates Mall"
Pullman Dubai Mall of the Emirates is arguably a 5 Star hotel. The interior of the rooms are stunning! The view from breakfast floor is great, as well as that from the rooms. Breakfast is very good. Proximity to hotel is a big plus, and saves time and money spent on taxis. Staff were always willing to assist.Genuine Expedia guest review
"Enjoyment for couples and family"
My first time there in the country and it was awesome! everyone was nice and helpful, I was up graded to a larger suite they were running a special so that turn out good, you have to pay for each person that stays in the room with you. I enjoy the service they offer and the easy access to the mall, and train service the Metro. The tours was great, you […] have to make reservation if u want to go hotel shape like the sail boat found that out later, swinning pool on the roof and workout room was great. overall had awesome time, truly a blessing. Read moreGenuine Expedia guest review
The staff were very bad and unhelpful It took ages for them to answer the phone and I need it to call for my request more than once to be deliveredGenuine Expedia guest review
"Shop and rest"
It is the best when your trip is mainly for shopping at the mall of the Emirates.Genuine Expedia guest review
"Ideal place to stay"
Exellent location, staff very friendly and accomodating, problems solved asapGenuine Hotels.com guest review
The hotel was great, service exceptional, Sheraton club daily fee very good value. The staff were great evdn ghough wd arrived at 1am. Nespresso coffee machine snd capsules in the room was a nice touch. Hop on - hop off bus as a stop at thd hotel which is very convenient.Genuine Hotels.com guest review
"Everything was excellent!"
Let me start by saying that in this day and age you'd expect a hotel to be great especially one with a synonymous name like The Sheraton. But let me tell you from the get go this hotel and more importantly it's staff went above and beyond! I am currently staying my last night in room 1510 and from start to almost finish I cannot find one single fault […] with the service and staff. I was checked in by a lovely lady named Savel (if she checks you in feel honoured as she is an absolute lovely!). She made me feel more than welcome, she made me feel special and wanted! I ordered a king size room but there wasn't one available for that night but the way she handled things and made a promise of a room change the very next day with a voucher for a complimentary drink and ice cream more than made up for the ever so slight mixup. Throughout my stay from the pool staff, to the reception staff straight through to housekeeping, restaurant staff and porters all impressed and made me feel right at home. (Which is an absolute bonus when travelling alone as I was). I really have to thank all the staff and also the management for hiring and training such and brilliant workforce! Thank you all for making my first (but definitely not last) stay at The Sheraton Dubai a fantastic and memorable one! Read moreGenuine Hotels.com guest review
Fantastic location & top hotel for the price. This hotel is fantasticGenuine Expedia guest review
OkGenuine Hotels.com guest review
Lovely Hotel, friendly smiley staff, beautiful breakfast that included ice cream! Great location next to the Metro and Mall of the Emirates. Couldn't fault it at all. Thanks for a lovely stay.Genuine Hotels.com guest review
"The most central hotel in town"
Staff are unbelievably fantastic! Helpful, friendly, etc. We upgraded to a Junior Suite at a little extra cost. Well worth it. But we would have been happy with a standard room - the quality of the rooms is fantastic. Nothing is too much trouble for the staff. We caught a taxi there, at around $30 (in traffic). The hotel is situated at the Mall of […] the Emirates. Level 5 is reception, then you go to another lift to the rooms. On level 4 is the Mall. You just walk a few metres, and you are right inside the Mall itself. There is a metro station there too (fast, cheap and different - they are driverless) and it is a hub for both public buses and the hop on hop off bus (blue tour) stops there. The breakfast is fabulous too. A vast choice of help yourself - both western and middle eastern. A chef cooks your eggs for you, any way you want. The terrace is great, There are two swimming pools (complete with life guard) and a bar. It is a lovely place to go after sunset to have a glass of wine and to see the lights of Dubai, including the lit up and spectacular Burj Al Arab seven star hotel. We would stay there again in a heartbeat. Read moreGenuine Expedia guest review
Excellent location for the Mall of the Emirates. Comfortable with excellent staff service.Genuine Hotels.com guest review
You walk directly into the Mall of the Emirates - couldn't be more convenient. Room was great, food excellent and the coffee at breakfast, the best I've ever had. I raised several small points with the front desk on check-out - just to help them continuously improve - they were really appreciative. Overall, superb value.Genuine Hotels.com guest review
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