All hotels in Dubai, United Arab Emirates
1 room, 2 adults
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Sheikh Zayed Road - Al Barsha, Mall of the Emirates, Dubai, 450309, United Arab Emirates, ‏‎855-239-9480
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Hotels.com reviewsTripAdvisor reviews
4.4 / 5Excellent

Score breakdown (from 225 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • Breakfast
    Breakfast is average
  • Comfort
    Comfortable
  • Room
    Room is all right
  • Value
    Poor value for money
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4.0 / 5Excellent
I didn't feel im in sheraton... Not 5 stars and likes apartment
Genuine Expedia guest review
Other trip Oct 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Hotel I would come back again and again"
Good I changed my hotel from my first option (Burj Khalifa area) to here. This is not as grand as Kempinski Hotel (which is also my choice) but it's great I decided to stay here for 8 nights. Fitness center, pool, spa area with all other amenities you would need for a comfortable stay. Just a little bit shy of 5-star experience but overall, I'll comeback again and again. I got here super late night because of 11:00 PM arrival time in Dubai so I forgot to ask about the club lounge stay but his is recommended. I could have appreciate the staff more if I was reminded/offered this (like other hotels would do) but other than this, had the best stay in Dubai. Thanks to Sheraton
Genuine Expedia guest review
Other trip Sep 13, 2015
Ryan
US
3.0 / 5Good
"Nice hotel if you want to shop in Dubai"
I have stayed at the hotel 3 times before. I stay there because it is connected to the Mall of the Emirates so great shopping. This time it was disappointing. I offered not to have my room cleaned to save he environment and gain 500 points per day but my room was cleaned and linen changed daily. My last night was a nightmare with a family that moved into the rooms opposite and from 20:30 when I went to bed to 23:30 there was screaming, door slamming, and non-stop noise and could not sleep. Very disappointing for a 5-star hotel. That is why I rated it a 2 for room comfort. Otherwise the room is very good. I would recommend the hotel with the stipulation they request no families with many children be near placed near by.
Genuine Expedia guest review
Other trip Sep 5, 2015
Ed
US
4.0 / 5Excellent
"Great location for shopping"
The entire stay was good. Staff were helpful and friendly. One day I returned in the afternoon and my room had not been cleaned. I put the do not disturb light on so I could take a nap but the housekeeping tried to enter my room (at 6 PM) to clean. I reported it and received an apology
Genuine Expedia guest review
Other trip Aug 13, 2015
Ed
US
5.0 / 5Outstanding
"Nice hotel"
Very nice stay, sometimes noises of doors slamming from other rooms but overall great
Genuine Expedia guest review
Other trip Jun 24, 2015
Marco
US
5.0 / 5Outstanding
"One of the Best"
It's just one of the best hotels in Dubai. I know there are lots of good hotels there, but this particular Sheraton is just breath taken.
Genuine Expedia guest review
Other trip Jun 18, 2015
MB
US
5.0 / 5Outstanding
"Convenient"
Had a comfortable stay. Easy access to the Mall and Metro.
Genuine Expedia guest review
Other trip May 7, 2015
world traveler
US
5.0 / 5Outstanding
"Wonderfull Hotel"
Hotel was good. Nadeem from front desk was great and efficient when checking in The concierge desk is so helpful and polite The only bad thing was the room service. Overall the Hotel is wonderful
Genuine Hotels.com guest review
2 night family trip Apr 23, 2015
Mali
US
4.0 / 5Excellent
"Very nice spaceous rooms"
My wife and I enjoyed our 2 nights. Rooms were clean , comfortable mattress nice city view ,
Genuine Expedia guest review
Other trip Apr 26, 2015
Abdulelah
US
2.0 / 5Fair
"Not bad but but not a 5 stars hotel"
I spent two separate nigts in this hotel. Cleanliness is a problem. First time i found a used napkin in one of the drawers and the toilet was not clean. Second time the sink was not clean and was blugged and fills up immediately with water. Both times the coffee mugs were not clean. Not expected at all from a 5 stars hotel with this price.
Genuine Expedia guest review
Other trip Mar 1, 2015
Bero
US
5.0 / 5Outstanding
"Excellent Hotel"
The staff were friendly, polite and welcoming you with a nice smile. The room was clean and comfortable.
Genuine Expedia guest review
Other trip Jan 26, 2015
Mostafa
US
3.0 / 5Good
"Great place to stay if you like mall of emirates"
it's a great place to stay if you like to be staying next to a mall
Genuine Expedia guest review
Other trip Jan 25, 2015
yousef
US
3.0 / 5Good
"Weekend vacation"
The hotel was great except for the part where you have to switch elevators just to go to your room and the small smoking area in the lobby balcony
Genuine Expedia guest review
Other trip Jan 23, 2015
yousef
US
4.0 / 5Excellent
"Great Location for Shopping"
Good hotel, helpful people, and great for shopping.
Genuine Expedia guest review
Other trip Jan 18, 2015
Ed
US
5.0 / 5Outstanding
"New Cleane Comfotabl"
Nice hotel and staff , rooms are new and in good condition.
Genuine Expedia guest review
Other trip Dec 27, 2014
ghida
US
4.0 / 5Excellent
"Great shopping location"
Great time Great service Great location beds & pillows need to be replaced
Genuine Hotels.com guest review
2 night romance trip Dec 19, 2014
MOHAMED
US
5.0 / 5Outstanding
Nice room , location and style. I highly recommend
Genuine Expedia guest review
Other trip Dec 21, 2014
A Traveler
US
5.0 / 5Outstanding
Was really wonderful , nice staff, clean, inside the mall
Genuine Expedia guest review
Other trip Dec 14, 2014
A Traveler
US
5.0 / 5Outstanding
"good hotel accessible to the mall and the train"
LOVE THE HOTEL VERY COMFORTABLE, VERY ACCESSIBLE, customer service is very good, we felt very safe and the easy access to the mall of the emirates is perfect
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Fabulous stay at the Sheraton Dubai of the I"
Service was exemplary.
Genuine Hotels.com guest review
3 night business trip Oct 27, 2014
Bessie
US
3.0 / 5Good
"Nic hotel"
Neer to every where like the market and the see
Genuine Expedia guest review
Other trip Oct 12, 2014
alqahtani
US
4.0 / 5Excellent
"Easy for a one night stay"
Our goal was to check out Ski Dubai on our short lay over. This hotel was the closest to Ski Dubai and afterward we were still able to get good food and we experienced a water pipe as well! Fun but short night.
Genuine Expedia guest review
Other trip Oct 8, 2014
A Traveler
US
5.0 / 5Outstanding
A well worthwhile experience. Worth every penny spent
Genuine Expedia guest review
Other trip Sep 29, 2014
A Traveler
US
3.0 / 5Good
"Location is great, everything else is 4 star."
Overall a standard Sheraton nothing special but location connected to Mall of Emirates is worthwhile to stay here
Genuine Expedia guest review
Other trip Sep 25, 2014
A Traveler
US
4.0 / 5Excellent
"Good hotel"
Good clean hotel The only issue I had the car parking or the valet parking Every time they had a different mistake first time after I give them the small coupon to get my car they came back to me to ask me what is your car I thought my car was stolen Second time I spent more than 20 min to receive my car at the same time there where no gust waiting for there car I think they don't know where did they park it
Genuine Expedia guest review
Other trip Jun 28, 2014
fea
US
5.0 / 5Outstanding
The hotel was great.
Genuine Expedia guest review
Other trip Jun 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Wonderful Stay"
We loved the location and feel of this hotel! The room was very clean and comfortable, and the staff was "over-the-top" friendly and helpful! We will be back!
Genuine Hotels.com guest review
6 night trip May 22, 2014
Diana
US
5.0 / 5Outstanding
"Nice and great"
Friendly environment Nice hotel Nice and kind staff
Genuine Expedia guest review
Other trip May 21, 2014
mahd
US
5.0 / 5Outstanding
"Great!"
Very clean and nice! Was good food dinner and breakfast. I will always stay there if open.
Genuine Expedia guest review
Other trip Apr 13, 2014
D Means
US
5.0 / 5Outstanding
"nice hotel,middle of every where."
nice hotel,linked to metro station so you don't need any taxi,attached to best mall,clean,tasty food
Genuine Expedia guest review
Other trip Apr 8, 2014
samir
US
5.0 / 5Outstanding
"sheraton again"
great experience as usual , the hotel staff are very friendly and helpfull
Genuine Expedia guest review
Other trip Mar 31, 2014
dia
US
4.0 / 5Excellent
"Nice hotel close to the shopping mall"
It is not the best I have stayed in within Dubai but it was close
Genuine Expedia guest review
Other trip Jan 4, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel close to the shopping mall"
It is not the best I have stayed in within Dubai but it was close
Genuine Expedia guest review
Other trip Jan 4, 2014
A Traveler
US
4.0 / 5Excellent
"Posh with high security"
First the BAD I heard some noise from the neighboring rooms like banging or stomping at odd hours intermittently. This continued until about 3am. I ordered room service, and it took an hour to finally show up. The yogurt was almost room temperature, and they never picked up the tray until 2pm the next day. I was also accidentally locked out of my room and this hotel has weird security. I couldn't get someone from the service desk to come to my room and let me in. I was without my shoes and socks, and I had to walk 7 flight of stairs down to level 5 to get a new card for my room. I washed my feet afterwards, but was mildly irrated by the whole ordeal. Accidents happen, especially when you are exhausted from travelling. The GOOD The staff was overly helpful, and made me stressed watching them fumble over me to get my room. The facilities were excellent, and I loved the rooftop pool and workout center. They had a Miranda restaurant, but I didn't use even though it looked very inviting to eat as the sun set. The staff agreed to watch my luggage since my flight wasn't for a few hours, and nothing disappeared from my suitcase not that I expected it to. In this day and age; however, you can never tell for sure.
Genuine Expedia guest review
Other trip Dec 16, 2013
Infidel
US
4.0 / 5Excellent
"Nice hotel close to the mall"
Wonderful
Genuine Expedia guest review
Other trip Dec 9, 2013
A Traveler
US
5.0 / 5Outstanding
"Nice hotel friendly people attached to the mall"
I recommend this hotel for friends and I will stay there again.
Genuine Expedia guest review
Other trip Nov 24, 2013
visitor
US
5.0 / 5Outstanding
It was nice because it was a very short stay in my room most of the time Iwas out
Genuine Hotels.com guest review
1 night trip Nov 8, 2013
A Traveler
US
4.0 / 5Excellent
Very nice stay overall. I did, however, upgrade for 2 nights so that I would get a free breakfast. However, the advertised breakfast time for the second night was not the same as reality. When i went to get breakfast, it was not open. I had to leave for airport and therefore missed breakfast. I wasted money because they did not have breakfast at advertised time
Genuine Hotels.com guest review
2 night trip Sep 4, 2013
A Traveler
US
5.0 / 5Outstanding
"great stay"
Upon arrival, I was greeted and by bags were taken for me. The check-in almost turned sour. Omce I arrived at the front counter, the receptionist said for me to go to the 2nd floor and check in there. He changed his mind and helped me. The rooms were very comfortable. I was on the 23rd floor, the view was ok. Everything that I was expecting was excellent. The breakfast, internet connection, bed, cleanliness, hot water, it was all very good. The easy access to the Mall was great. The access to the metro was also a plus. I recommend taking the metro instead of a taxi. Cost to go to Dubai Mall from MOE was 13 Dhs as compared to 51 Dhs in taxi. the ride was quicker
Genuine Expedia guest review
Other trip Aug 9, 2013
kflow
US
4.0 / 5Excellent
"Great location if you want to shop"
The hotel is located in the Mall of the Emirates and so it is in a great location if you want to shop. The hotel is modern and the staff polite, friendly, and helpful. As an older person I had difficulty getting in and out of the tub/shower and figuring out how to use the shower.
Genuine Expedia guest review
Other trip Aug 4, 2013
Ed
US
5.0 / 5Outstanding
"Superb location. Great value"
Every thing was as expected, all on time, good quality, friendly and efficient staff. Though nothing was impressive or have gone the "extra mile", everything contributed to make it an excelent choice in every sense: comfort, location, value. Recommended for families or singles that prioritize shopping and don't want to juggle places for shopping. Those for whom the beach on premises is not a must would fit this location. If proximity to the airport is a concern, this is not on the top of your list as it takes about 20 to 30 minutes.
Genuine Expedia guest review
Other trip Jul 29, 2013
Alejandro
US
5.0 / 5Outstanding
"Can't wait to return."
We were delighted with our room, the people and conveniences at this lovely hotel. This was our first visit to this hotel and Dubai and we look forward to returning. Upgrading to the club turned out to be a good value for us. We appreciated the ability to meet with other guests in the comfortable club. Computers and office equipment to print boarding passes and keep us in touch with friends. Loved the convenience of public transportation attached to the mall for sight seeing in addition to the convenience of good shopping and Ski Dubai in the attached mall for entertainment.
Genuine Expedia guest review
Other trip May 26, 2013
Bonnie
US
4.0 / 5Excellent
"Great Hotel"
Next to a huge mall that is open late very day and has all that one would need. Great bed. The best pillows in the world. Rooms are good size. Bath walls are glass giving it a roomier feeling. Great for an extended stay. Excellent value.
Genuine Expedia guest review
Other trip May 21, 2013
A380
US
4.0 / 5Excellent
"Nice experience with some delay durin the check in"
The hotel was very good and well located, you can spent time shoping at the Emirates Mall, eating in several good restaurants in the mall and also ski at Dubai. The hotel is very near from metro station and from the tourist bus ataxi service at the main door nd also have .
Genuine Expedia guest review
Other trip May 14, 2013
AHA
US
5.0 / 5Outstanding
"Best Sheraton experience ever"
The hotel staff are so helpful and friendly !!! The rooms very clean and furnished very well.
Genuine Expedia guest review
Other trip Apr 28, 2013
Yinan
US
4.0 / 5Excellent
"Enjoy dubai with bad service"
Thy have a big issue with front disk service But thy have very good location and room
Genuine Expedia guest review
Other trip Mar 24, 2013
A Traveler
US
5.0 / 5Outstanding
"Enjoy ur stay in dubai"
Good location and nice rooms thy only need to push the room service to be excllent
Genuine Expedia guest review
Other trip Mar 22, 2013
A Traveler
US
5.0 / 5Outstanding
"GREAT for everyone"
Excellent hotel,in every thing,but maybe for dubai convention centre,you may consider bit closer hotel
Genuine Expedia guest review
Other trip Mar 20, 2013
ALLAM
US
3.0 / 5Good
"Need more improvement"
It is in very good location, but I don't like the lopy , reception . No activities, limited restaurant Very week wi fi
Genuine Expedia guest review
Other trip Feb 24, 2013
Saad
US

The following English reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"sheraton dubai mall"
convenient connected to emirates mall.quite far from main attractions however does have a metro in the mall.Nothing special about this hotel more a 4 star then 5.Stayed for a birthday celebration and the hotel was aware but no special treats except for a complimentary cake.If you are elderly you will find getting in and out the bath difficult
Genuine Venere guest review
9 night family trip Dec 17, 2015
satwinder
GB
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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