"The most central hotel in town"
Staff are unbelievably fantastic! Helpful, friendly, etc. We upgraded to a Junior Suite at a little extra cost. Well worth it. But we would have been happy with a standard room - the quality of the rooms is fantastic. Nothing is too much trouble for the staff. We caught a taxi there, at around $30 (in traffic). The hotel is situated at the Mall of […] the Emirates. Level 5 is reception, then you go to another lift to the rooms. On level 4 is the Mall. You just walk a few metres, and you are right inside the Mall itself. There is a metro station there too (fast, cheap and different - they are driverless) and it is a hub for both public buses and the hop on hop off bus (blue tour) stops there. The breakfast is fabulous too. A vast choice of help yourself - both western and middle eastern. A chef cooks your eggs for you, any way you want. The terrace is great, There are two swimming pools (complete with life guard) and a bar. It is a lovely place to go after sunset to have a glass of wine and to see the lights of Dubai, including the lit up and spectacular Burj Al Arab seven star hotel. We would stay there again in a heartbeat. Read moreGenuine Expedia guest review
Excellent location for the Mall of the Emirates. Comfortable with excellent staff service.Genuine Hotels.com guest review
You walk directly into the Mall of the Emirates - couldn't be more convenient. Room was great, food excellent and the coffee at breakfast, the best I've ever had. I raised several small points with the front desk on check-out - just to help them continuously improve - they were really appreciative. Overall, superb value.Genuine Hotels.com guest review
"Great service and food"
Absolutely perfectGenuine Hotels.com guest review
Very nice hotel. Great comfy bed. Breakfast is so so. Very Arab/Indian biased food, and no quiet hidden area for pork at all. Strange for what appears to be a very westernised hotel. Staff at breakfast and lunch very forgetful and misunderstood. The 260aed upgrade for breakfast and club wasn't worth it. Except for that the stay was good. Great location […] in the Mall. Read moreGenuine Hotels.com guest review
"Great stay, highly recommended"
We had a brief stopover and found this hotel to be a pleasing place to stay overnight. The staff were excellent - especially with our 16 month old son and went out of their way to greet him and entertain him whenever they saw him. The hotel, being attached to the mall, meant we could kill some time without leaving the air-conditioning which was perfect […] with an infant. The room was plenty spacious enough to stow our luggage as well as have a cot and the bathroom was very large. The restaurant food was fine - we had both the breakfast and lunch buffet and although not a huge selection, it was more than enough and of good quality. We did have an issue with dinner - we needed to dine early due and the restaurant didn't open until 7pm and although food was available at the earlier time, children were not allowed in the bar so we had to go to the nearby Kempinski hotel to get a meal as it was Ramadan and our options were limited. Overall I'd highly recommend the hotel (especially for those with small children) and wouldn't hesitate to stay again. Do note, the hotel is a good 20-30 minutes from the airport so do allow plenty of time for flights! Read moreGenuine Expedia guest review
A nice hotel but lacking just a bit to be a 4 star hotel. The towels are small and very rough. I was a bit upset that when I went to check out they had automatically added a donation to a charity for each night I stayed. It would have been appreciated had they told me when I checked in and had asked if I would like to donate to their charity of choice, […] which was a good charity. But not asking before hand and only to find out upon reviewing the bill upset me. Read moreGenuine Hotels.com guest review
Every thing looks fine , excpt the parking sometimes you have the mall traffic and you stuck long time to find anyGenuine Hotels.com guest review
I travel to Dubai often, it was my first time stay at Sheraton Dubai Mall. The hotel is far from most amendities, only good part was it ajoins the Mall of emirates. The service is shocking, almost impossible to get conciege to assist or reception to assist with anything.Genuine Hotels.com guest review
no money for value! ok, its nice that it is next to the mall but there are many more nicer malls esp for kids. the pools where small and no nice lobby.Genuine Expedia guest review
It was good was not brilliant but was good. Staff extremely courteous and location fantastic with hotel connected via first floor to the main mall.Genuine Expedia guest review
For shopers the hotel is good located. But the price doesn t refelct the hotel. It is to expensive for what you getGenuine Expedia guest review
Hotel staff was very helpful. They organised our entry visa very efficiently and helped with all our other requirements.Genuine Expedia guest review
I was pleasantly surprised by how hospitable and accommodating the staff were. We arrived in Dubai early in the morning and were allowed to wait in the Club Lounge and have breakfast before our room was ready. Our flight leaving Dubai wasn't until after midnight. We were given a late check-out and were invited to use the pool and spa until it closed […] at 10pm, with no extra charge. Excellent Service! Read moreGenuine Hotels.com guest review
You can leave your hotel room, take an elevator and be inside the mall. Great location. There isn't anything spectacular about the hotel...very basic. I just stayed here with my 4 kids because it was reasonably priced.Genuine Hotels.com guest review
"Comfortable hotel attached to a shopping mall!"
My fiancé and I stayed here for a 2 night stopover in September 2013. We did not dine in the hotel so can't comment on the restaurants. The room was clean and a decent size, and the bed was comfortable. Our room looked out onto a highway and the rear of the Ski Park building, however we weren't staying there for the view, it was the convenience and […] location to the shopping mall. The hotel has direct access to the shopping mall, you don't need to go outside! The rooms were very quiet, thanks for an enjoyable stay. Read moreGenuine Expedia guest review
"Excellent location central to many places"
Internal walking to one if the best malls. Friendly and helpful staff. However tourist information is not readily available and foyer is small and not impressive at all. Breakfast area very good with excellent views however varaities of food is partially limited compare to other 5* hotelsGenuine Expedia guest review
Thoroughly enjoyable. Marvelous location and "attached" to Mall of the Emirates so that was easliy accessible. F&B service on ground floor (by reception) early evening was very slow.Genuine Hotels.com guest review
"Quality hotel with exceptional service"
This hotel was beautiful. We stayed in an Executive suite on 17th level which was just amazing. So many aspects to describe. The room would have been the size of an apartment. Massive bedroom with, comfortable king bed, corner lounge large tv plus additional storage room. At the other end of the hallway you have a spacious living room with huge screen […] tv, desk & dining table in corner. In between this you have a luxurious bathroom with TV, spa bath & separate shower. There is also an additional toilet, bar room with fridge, sink & microwave, large dressing room. Customer service was one of the best we've experienced when travelling. Every single Sheraton employee not matter who or where they were at the time, met us with a smile and ready to assist or answer a question. Read moreGenuine Expedia guest review
It's okGenuine Hotels.com guest review
Great location, food and serviceGenuine Hotels.com guest review
"EXCELLENT STAY, LOCATION & SERVICE"
IT was an amazing stay at the Sheraton, especially as I was travelling alone. The staff are absolutely AMAZING in particular RIKESH & Joyce from Vantage Bar inside the Sheraton. It also offers the conveniency of entering the Mall of Emirates directly from the Hotel! I would highly recommend this Hotel to Everyone!!!!!Genuine Hotels.com guest review
"worth for the 5 stars and fully convenient"
our stay was wonderful and our wish to have future visit.Genuine Hotels.com guest review
"The location and Convenience is a big plus!"
Everything was good. But, unfortunately the entrance Reception or Main lobby is not impressive. especially given that its rated 5 Star, the lobby was below expected standard. Hope the hotel does something about making a spacious, impredsive Main lobby, typical for a 5Star hotel !Genuine Expedia guest review
If I were to return to Dubai again, I would stay here. This hotel was very clean, comfortable, modern and luxurious. The buffet lunch during Ramadan was only 65 Durham. It was so good we returned for dinner. There was a huge variety of food which was thoughtfully presented in an aesthetically appealing manner. The food was cooked to perfection and was […] very delicious. We felt safe and secure with the card system in the lift and friendly security staff. We enjoyed the rooftop view from the pool on the 25th floor. However the drinks were a little on the expensive side for beers and cocktails. This hotel had easy access to the Mall of Emirates with hundreds of shops including a ski slope. This is a great place to stay on your way back from Europe for a few days to relax, unwind and get some retail therapy. We had an awesome experience and I am sure you will to. Read moreGenuine Expedia guest review
Great location. Right inside the Mall of the Emirates. Lobby and other area's seem to be small but the rooms were good and comfortable. Serivce was not up to the mark. While making the booking with Hotels.com had requested for connecting rooms as I was travelling with Children. Had a problem with this at Check in. Hotel informed that this request was […] not forwarded to them by Hotels.com. Except for this everything was good. Metro too is walking distance from the hotel. Would definitely recommend this hotel. Read moreGenuine Hotels.com guest review
"Great hotel for families or business"
The staff in this hotel are efficient and friendly if hampered slightly by a slow computer system. Upgrades are offered on arrival and worth investigating. Having stayed in many hotels in Dubai, this would be my hotel of choice. Very good location right alongside the Mall of the Emirates. Lovely bar with good service and views. Extremely comfortable […] rooms and if you choose to upgrade to a room which gives you use of the Club Room so much the better. In the Club Room food and drinks are served all day with a very good breakfast and free drinks in the early evening. Read moreGenuine Expedia guest review
"All round hotel"
We arrived at 10am and were given an early check in and a late checkout, we had a slight issue with being mis-sold an upgrade that we didnt require but having spoken with the manager this issue was resolved very quickly and to our complete satisfaction. The staff were friendly and the location is great with direct access into the mall and metro. The […] hotel also has great views of burj al arab, I will definitely stay here again if the price remains competitive.Theres probably no need to get breakfast in the hotel as there are loads of places to eat in the mall. Read moreGenuine Expedia guest review
"Nice location, best beds in Middle East"
Nice being attached to the mall. Entrance is dark, needs lighting and lighter walls. Only real complaint is the elevators. If you are above the 5th floor, you have to take two elevators to reach your room. Room was a little warm for me, a/c not great. May be bad in mid summer when it gets real hot, but was bareable while we were there, just wish the […] a/c was better. Read moreGenuine Hotels.com guest review
Junior suite was very nice, although shower door used to leak into the bathroom and flood floor.. hope it gets sorted. Club level food and service was very good, and breakfast downstairs very good selection. If anyone from the hotel reads this pls speed up check in and check out. When I left no one was on the 5th floor main desk.. and 4 people waiting […] to be served on the 1st floor and 6.45am. in terms of location found it a nice midpoint between JBR and downtown. Read moreGenuine Expedia guest review
Brooms were only cleaned at 19h00 at night.Genuine Hotels.com guest review
"Room was very roomy and cosy"
I simply loved my room. It was a junior suite and I stayed alone. My bed was so cosy I didn't want to get up in the mornings! The staff were really polite and friendly and the meals were delicious. However, I didn't think there was any need to keep knocking and waking me up just to drop my morning paper at the door. I also didn't have a 'do not disturb' […] sign to prevent this. Nonetheless, I loved that I could just access the Mall of the Emirates on the first floor whenever I wanted to shop and visit ski Dubai. I would definitely go back there. Read moreGenuine Hotels.com guest review
it didn't start well, as they couldn't find my booking. But finally the hotel was really nice and conforrtable, very busy though.Genuine Hotels.com guest review
"very good hotel"
compared to kempinski Mall of Emirates this hotel is a much better value for money.Genuine Hotels.com guest review
"Perfect stay in Dubai"
Fantastic location in the Mall of the Emirates, excellent service, delicious breakfasts!Genuine Expedia guest review
"A Little Disorganised"
The hotel is lovely inside and the rooms are very comfortable. You get free bottled water and lots of things like shampoo, toothbrushes, shaving packs etc. The shower is powerful and always has hot water. The views from the room (we were on 17th floor) were excellent - could see the sea, Burj Al Arab and Burj Khalifa. Hotel has a rooftop pool. Location […] is good - it is part of the Mall of the Emirates and metro station is about five minutes walk. The staff for the most part were very nice. There is free wifi in the lounge downstairs but it is £20 per day to get it in your room, which is ridiculous. During our stay, the hotel changed from Pullman to Sheraton and there were lots of problems with the changeover - the internet wasn't available. Someone disturbed us on the first night whilst we were sleeping because he needed to change the coathangers to Sheraton ones! The management seemed a bit disorganised and couldn't make a decision quickly about anything. I'd give the restaurant a miss - the food was overpriced and overcooked - we paid £120 for two course and a bottle of wine for two and whilst it wasn't unpleasant, it wasn't worth anywhere near that. Overall I'd say the hotel is good for location and rooms, but I would hope that it will get more organised once the changeover is complete. I probably wouldn't stay here again because it is expensive and I think there are better value for money options, even if they are more expensive. Read moreGenuine Hotels.com guest review
"Great location for shopping"
Room was clean and bed was comfortable. That's all you need when away from home.Genuine Hotels.com guest review
"Great location and hotel"
Position of hotel is great, nexto the Mall of the Emirates and on the Metroline. Rooms are well appointed, spacious and clean.Genuine Hotels.com guest review
"Bala Natarajan, Melbourne"
Good hotel to stay with shopping and metro station at your door step. Great breakfast spread.Genuine Expedia guest review
"Pullman Hotel doesn't disappoint"
New hotel. Centrally located, friendly, professional staff, beaut furnished with fantastic pools, spa and sauna. Great food with superb views from outside dinning tables. Will return.Genuine Expedia guest review
Just a lovely Hotel,great rooms great breakfast good position next to Mall loved everything about it..Genuine Expedia guest review
A wonderful experience. A most enjoyable stay. Comfortable and everything we needed.Genuine Expedia guest review
"Close to Mall of Emirates"
Every thing is ok , the staff is freindly and helpfull , but they have to make enternet connection inside the room freeGenuine Hotels.com guest review
"Great location and service"
I highly recommend this hotel if your staying in DubaiGenuine Hotels.com guest review
"Excellent service !"
Outstanding staff who could not have been more helpful. Facilities are excellent, included breakfast a must, particularlyif you are there during Ramandan, and no other food outlets are open from sunrise to sunset. Staff were numerous and very accommodating even providing us with a late check out to match our flight at no extra cost. Having emailed a […] request for a queen bed rather than 2 single beds offered on line, we were provided with a king sized bed for our stay. Read moreGenuine Expedia guest review
"The Pullman Hotel"
Pleasantly surprised. Would definitely recommend to all as the hotel holds a good location and is of good quality. I have stayed at much more renowned and expensive hotels in Dubai yet this held its own very well. The direct access to the Mall of Emirates makes for very convenient. Clean.Genuine Expedia guest review
it was a good hotel for a familyGenuine Hotels.com guest review
"Nice stay at Sheraton"
Totally enjoyed one week stay at this hotel. Service was excellent and the pool area very nice and cosy. Easy access to the Mall Of the Emirate was a big bonus.Genuine Hotels.com guest review
"فندق وسط السوق"
اقامة ممتازة جدا فندق جميل وموقعه مناسب في وسط سوق الاماراتGenuine Hotels.com guest review
Tam merkezi olması, görevlilerin hepsinin çok ilgili olması çok önemli. Biz 3-4 saat erken gittik hiç problem yapmayıp bize hemen oda ayarladılar .Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )