HOLIDAY INN EXPRESS BILBAO - Bilbao (and vicinity)

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Hesperia was a very nice hotel, and hotels.com got us a great deal. It was trendy without being obnoxious. Front desk staff were friendly and professional, and housekeeping was thorough. There were lots of upscale touches like high-quality towels, decent glassware in the room, and recessed lighting. Our room faced a quiet side street. Breakfast buffet was very good, with healthful choices. Hesperia had some issues. First morning there was almost no hot water, and the built-in towel-warmer did not work. Front desk took care of the former, and said the latter was decorative only. (?) On the second night the toilet paper dispenser broke, and the housekeepers made no effort to have it fixed. They hung it back in place, so they knew it was broken, but they did not call it in. The guest should not have to. I also find liquid soap dispensers in showers weird, even if they might be environmentally friendly--the plastic cover on ours kept popping off. In all, it's a very good hotel with a very good location. It's 15 minutes' walk to the farthest of sights, and public transportation is nearby as well. If they want to play with the big boys, they'll need to clean up a few parts of their act.

the euskera tram , which arciculates with just about everything in the city, stops about 80 meters from the hotel. it can be had from the airport, bus, train, or metro stations. hotel is within walking distance of the old town. if/when i'd ever return to bilbao, and the hotel is still in place, i'd seriously consider re-booking it.

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