All hotels in San Antonio, Texas, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here138 Richland Hills Drive, San Antonio, TX, 78245, United States of America, ‏‎855-239-9485
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4.3 / 5Excellent

Score breakdown (from 802 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.4
  • Comfort
    4.4
  • Condition
    4.3
  • Neighborhood
    4.4
5.0 / 5Outstanding
"So glad we found this hotel!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We have stayed at several hotels in San Antonio but this is definitely a repeat hotel. We will definitely be staying here again. The room was very spacious, well designed, I liked the fact that the bathtub/shower was in a separate room from the bathroom and each had their own sinks. The price was extremely reasonable and the service was excellent, no complaints at all:)
Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your awesome review. Hotel GM
2 night family trip Feb 20, 2015
Nora
US
3.0 / 5Good
"Descent Hotel in safe neighborhood"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel is good, the rooms were quiet and had plenty of space. They keep it clean but it was in need of a little repair here and there. Most of the staff was polite, but nothing to write home about. When we checked in we realized that the people sitting in the lobby were the desk attendants family. They were watching tv and using the computer for school work. I thought that was very unprofessional. It didn't bother me much but it might for some. Later on we had to move to a different room. The air conditioning unit would not stop turning on and off again. It was noisy and the room was cold, it was like it was possessed or something. They were quick to respond to my complaint about it and sent someone up to check it out right away. I had to wake my husband to get dressed before he came up, and ended up needing to pack our belonging back up to move to a new room. He wasn't very excited about it all but understood the necessity. The man who helped us was very friendly and apologetic, but I never heard anything about it from the management later on. I thought they would have at least offered an apology or even a discount, but the manager didn't even mention it. The breakfasts were good for the most part. Some days were better than others depending on the employee who was in charge. The last morning the sausage was cold, and the worker came out and turned the heat back on without discarding the meat. That was disturbing to me. For what they charge I expected a higher quality exp
Genuine Expedia guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for all of your feedback I will address the issues with the department heads throughout hotel . Hotel GM
Other trip Feb 26, 2015
D.J.
US
3.0 / 5Good
"Overrun with kids"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
We had a nice room and the breakfast was good. Our big concern was that the management let the gym be overrun with children with no supervising adults. The door to the gym was jammed open. The staff had a general disinterest in helping with anything.
Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you fro your review. Door will be fixed as soon as possible. Hotel GM
4 night trip with friends Feb 20, 2015
A Traveler
US
4.0 / 5Excellent
"Nice with hotel with unique floorplans."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel, its facilities, and staff were fantastic. My only complaint concerns the unique floor plans or layouts of the rooms - the toilet and shower are in separate sections of the room.
Genuine Expedia guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your review. Hotel GM
Other trip Feb 23, 2015
Jay
US
4.0 / 5Excellent
"Overall- good stay."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Pros: Room was comfortable & beds were in good condition. The shower area was separate from the toilet which cut out wait time immensely. The location of the hotel was close to sea world and about 15 mins drive to downtown/riverwalk. Cons: Old carpets which had stains and odors.Broken door handles, cracking sealants in the tub, sand-paper towels. Refrigerator was loaded with food/take out from previous occupants.
Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your review. Hotel GM
2 night romance trip Feb 15, 2015
Vindhya
US
4.0 / 5Excellent
"Great location...great sleep"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Easy access from 410 West...plenty of shopping an great places to eat....very quiet in my floor/room...I'll stay again
Genuine Expedia guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your great review. Hotel GM
Other trip Feb 18, 2015
A Traveler
US
3.0 / 5Good
"Decent hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
I was expecting way better from the photos. The hotel staff was rude on check-in, elevators were extremely slow, rooms were big and beds were comfortable but the bathroom had no vent, pool area had about an inch of water on the floor, and breakfast left a lot to be desired in terms of cleanliness.
Genuine Expedia guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your feedback.Hotel GM
Other trip Feb 17, 2015
A Traveler
US
3.0 / 5Good
"Top Floor is NOT a penthouse!"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    3.0
Requested a double but got a single. Not a deal breaker. But mold/mildew all over the caulking and between tiles in walk in shower on 4th floor. Invest in some bleach spray... Also yellowish stains all over bathroom wall paper. Other family friend on second floor got a much cleaner and better shaped room. Coughed all night... Weird cleaning stains/ residue all over stainless steel fridge.
Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank yo for your review. Hotel GM
2 night family trip Feb 13, 2015
Doris
US
4.0 / 5Excellent
"Roomy rooms"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
A really nice size room. Loved the shower bring seperated from the toilet. Breakfast was good.
Genuine Expedia guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your great review.
Other trip Feb 16, 2015
A Traveler
US
2.0 / 5Fair
"Quality not on par w/ typical Marriott properties."
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
As a Marriott Gold member I was disappointed with overall quality of facility; and customer experience. Staff seemed somewhat overwhelmed, slow service. Understaffed during breakfast period and at night. (Staff was not rude or nasty, just not trained to typical level of a Marriott property). Breakfast buffet did not have waffle maker available for guests for 3 of 4 day stay? Day 2 our room was not cleaned properly. Very disappointing. Shower door plastic molding was damaged...very unattractive.
Genuine Expedia guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your feedback, these issues will be addressed. Thank you for taking the time to fill out this survey. Hotel GM
Other trip Feb 14, 2015
Joe
US
5.0 / 5Outstanding
"Awesome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
i wasnt expecting the hotel to look as nice as it was and the breakfast was really good overall I enjoyed our stay. I will highly recommend this hotel
Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your great review. Hotel GM
1 night family trip Feb 7, 2015
Jose L
US
1.0 / 5Poor
"very disappointed"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
We stayed 4 days room was dirty. Laundry room and elevator was dirty. They did not clean our room we had to ask for towels and toilet paper. Laundry room was not cleaned had other people's socks and underwear on floor counters and beside dryer.
Genuine Expedia guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your feedback. Your review will be shared with the staff. Hotel GM
Other trip Feb 10, 2015
A Traveler
US
4.0 / 5Excellent
"Great place to stay for BMT graduation"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This was a great place to stay for BMT graduation. It was close to Lackland AFB, rooms were clean and breakfast in the morning was good. Our room failed to get cleaned one day, but they were quick to apologize and bring us towels and toilet paper that we needed. Would definitely recommend staying here for graduation.
Genuine Expedia guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your great review. Hotel GM
Other trip Feb 10, 2015
M
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
Heat did not work half the time. Even when asked to fix it, it toke several days.
Genuine Expedia guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your feedback. Our apologies for not correcting the issue in an appropriate time frame. Hotel GM
Other trip Feb 9, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
After the planned 2 day stay, circumstances kept us in San Antonio. Spring Hill worked with us and extended our stay as we needed.
Genuine Expedia guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your review. Hotel GM
Other trip Feb 8, 2015
A Traveler
US
4.0 / 5Excellent
"Good hotel, close to shopping"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Our room was clean, neat and tidy. Enjoyed the indoor pool. River walk and Alamo are within 20 min.
Genuine Expedia guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your review. Hotel GM
Other trip Feb 3, 2015
senszs
US
3.0 / 5Good
  • Cleanliness
    1.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Hotel housekeeping wasn't good, breakfast area not kept clean and coffee always out.
Genuine Expedia guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your feedback. Our apologies for the issues you encountered. Hotel GM
Other trip Feb 2, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We really enjoyed the hotel and how 54th street brewery was located right outside making it very convenient. Close to shopping, dining. Air Force base, etc. would definitely stay there again!
Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your feedback and great review. Hotel GM
4 night family trip Jan 14, 2015
Kelly
US
2.0 / 5Fair
"Good hotel, but not staying here again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    1.0
Overall, its a nice hotel. Staff is friendly. Rooms are clean and comfortable. Everything is laid out nicely. Unfortunately, my car was broken into during the night. The hotel staff was really helpful with calling the police and offering whatever they could to help. However, that experience has spoiled his particular hotel for me. I'd absolutely stay at a Springhill Suites Marriott in the future, just not this particular one.
Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your review, our apologies for the unfortunate incident with you vehicle. Hotel GM
1 night trip with friends Jan 20, 2015
A Traveler
US
5.0 / 5Outstanding
"Another BMT graduation lodging experience."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Our family came into town for my son's graduation from BMT at Lackland AFB. It has been 37 years since I've been there last. I had no idea what to expect. I chose Springhill Suites because I've stayed in one of their hotels a time before and I liked it. This time there was no change. We liked it very much. Everything was great. It was different then other hotels considering how the rooms were put together, meaning, the shower and sink were completely separate than the toilet and sink. The toilet and sink didn't have a place for a towel after washing your hands or face. We had to get one out of the other bathroom. Different but not a deal breaker. All in all it was a great stay and if we ever find ourself in that area again, we'll definitely look at staying there again. Thanks for such a wonderful experience.
Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your feedback. Hotel GM
5 night family trip Jan 14, 2015
Kirt
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Room was nice, like the extra space in the suite. Floors were a little dirty, carpet stained pretty bad, room smelled like bug spray.
Genuine Expedia guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your review. Hotel GM
Other trip Jan 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Two thumbs up!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect for our quick trip. Rooms were very spacious and very clean and the staff was very friendly. Located close to restaurants and shops. I would definitely stay there again!
Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for you great review. Hotel GM
2 night family trip Jan 17, 2015
Vanesa
US
4.0 / 5Excellent
"Hotel convenient to Lackland AFB"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I did like the hotel but I did have a couple of issues. The first was a Friday night. The restaurant located next to the hotel had a sign indicating that additional parking was located by the hotel. When we came back to the hotel later that Friday night, we were not able to find a parking space. We had to park along side the curb and hoped we would not get ticketed or crashed into. The other experience, we had to leave at a certain time on a Sunday morning. A sign indicated that breakfast was opened at 7:00 am. We were almost late because breakfast was not set out until sometime after 7:00.
Genuine Expedia guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your feedback. Hotel GM
Other trip Jan 19, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice, Clean and with Convinient location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I wanted a hotel close to Lackland Air Force Base, for my daughter basic training graduation. Less than five miles...! The hotel was very good: front desk staff very helpful, good hot breakfast buffet, very clean room. There is a Walmart within walking distance and fast food places to chose from. I'm planning to visit my daughter again, I'll definitely stay there again.
Genuine Expedia guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your great review. Hotel GM
Other trip Jan 19, 2015
O. E. Ramos
US
3.0 / 5Good
"Poor breakfast."
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Overall, the hotel was OK. Typical average hotel. However, my largest complaint was the breakfast. We were in San Antonio for the Airforce Basic Training graduation. This happens every week so this should not come as a surprise for the hotel staff. There were several other military families there also. While the breakfast food itself was good, you couldn't get any of it. They were not prepared at all for the number of people they would be serving. There was one individual working the breakfast area and he was not in any hurry to provide breakfast. By 6:40 am, and breakfast started at 6:30 am, they were out of eggs, sausage and biscuits and the apple/orange juice machine was putting out straight water and had ran all over the floor. It was at least 15 minutes before more food was brought out and the juice machine was fixed. Finally another staff member came to help. We left and found breakfast elsewhere. So, if you plan to stay here because they serve breakfast, find another hotel.
Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your feedback. Hotel GM
4 night family trip Jan 7, 2015
Denise
US
3.0 / 5Good
"Great service, stern bed."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
I stayed at this hotel for 4 nights to attend a family member's graduation ceremony from the Lackland Air Force base. The hotel looked great as well as the location. My only downfall with the hotel was the bed. The bed was disappointingly very hard and uncomfortable. The hotel's breakfast and service however were very good.
Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your feedback.Hotel GM
4 night family trip Jan 7, 2015
Franklin
US
5.0 / 5Outstanding
"Nice hotel to stay at for BMT Graduation"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice clean and convenient location. Couple stains on carpet but otherwise great. Definitely would stay again.
Genuine Expedia guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your review. Hotel GM
Other trip Jan 12, 2015
teresa
US
4.0 / 5Excellent
"Nice"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
I liked the hotel, room was nice, bed wasn't too comfortable. Cleanliness was not great, stayed 2 nights and they didn't really clean the room, they only took out the trash and made the beds. Hotel staff was great!
Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your review. Hotel GM
1 night family trip Jan 9, 2015
A Traveler
US
4.0 / 5Excellent
"Good, could use a few improvements."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel was clean. No major problems. I didn't like that the toilet was in a completely separate room from the main sink and shower. Not even right next to it. The closet was between them. Suggestions: The small sink in with the toilet should have some counter space. It is only good for washing hands. Since it is in a separate room, make it functional. Someone had plugged the light on the desk into the outlet that was controlled by the wall switch. The wall switch controlled the fluorescent light over the desk. So when I turned out the fluorescent light, I turned off the electricity to the desk light that had outlets on it to recharge electronics. So none of my electronics recharged. The outlet was accessed by a panel under the desk. It took me quite a bit of maneuvering to get it plugged in the the outlet that was NOT controlled by the wall switch. I really liked the "rack" over the heater. great place to dry your swim suits.
Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your feedback, It will be shared with the staff. Hotel GM
5 night family trip Dec 30, 2014
A Traveler
US
3.0 / 5Good
"Average"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
First of all, the guy on the front desk gave us the key to a room that was already occupied. Also I wasn't impressed with the cleanliness of the room at all. It seemed like the cleaning service just made our bed and did nothing more than that.
Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for you feedback. Hotel GM
2 night family trip Nov 22, 2014
A Traveler
US
3.0 / 5Good
"Wanted to love it but just too many drawbacks"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
I usually love the Spring Hill brand, but we had problems here. The rooms are beautiful and modern and quite unique, however the frosted glass doors for the toilet room and the shower room mean you light up the entire room if you need to use them at night. Not good if you are trying to keep the little ones asleep. Also there were several hairs in the tub/shower that weren't ours, behind the small sink was a very filthy floor, and there were big stains on the sofa. There is very little seating in the breakfast area...when we were there the hotel was packed which meant the majority couldn't sit at a table. They constantly ran out of the main hot foods like waffle batter and eggs, and they weren't restored for 15 to 20 minutes (or not at all the second day I was there). This place is so beautiful at first glance...to bad the service and upkeep can't keep it that way.
Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your feedback. Hotel GM
2 night family trip Dec 19, 2014
A Traveler
US
5.0 / 5Outstanding
"Very convenient location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The room was great and the staff was as well. I would definitely stay there again.
Genuine Expedia guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your great review. Hotel GM
Other trip Jan 4, 2015
Yvonne
US
3.0 / 5Good
"Dissapointed"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Came to have breakfast at 8:30, the counter was literally EMPTY. My boys were eating dry cereal, because there was not even any milk. No coffee, no coffee cups. Very dissapointed(((
Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your feedback. Our apologies for not having the items out during the time of your breakfast. I will address this issue with my staff. Hotel GM
1 night family trip Dec 29, 2014
james p
US
3.0 / 5Good
"dont expect service"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
service and breakfast was poor.(breakfast I can say they think people can eat anything , such a bad quality ).
Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your feedback. Hotel Gm
3 night family trip Dec 24, 2014
SIVAKUMAR
US
4.0 / 5Excellent
"Adequate."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    4.0
We specially enjoyed the separate areas for the toilet & shower/sink. We have issue with three things: (1) no racks for towels/washcloths, only one small hook in shower/sink area; (2) the door to the shower did not shut completely, thus water was all over the floor outside the shower; (3) dining area was not adequate for the number of people there. Also, the food holders were not kept full. My family did without any of the hot items on Thursday. I know this was a holiday week & that should have been taken into consideration as to keeping the area supplied with food.
Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your great feedback. The areas of opportunity will be addressed. Thank you. Hotel Staff.
2 night family trip Dec 19, 2014
Faye
US
5.0 / 5Outstanding
"Sea World"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent hotel, close to Sea World and shopping center
Genuine Expedia guest review
Other trip Dec 23, 2014
A Traveler
US
3.0 / 5Good
"Right deal for the price"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
The stay was fine. perfect for what we needed to accomplish. the goal was sea world and we were literally five minutes drive away from the park. wished the room was touched up. when you start looking in corners you see mold or patched up tubs, stains on sofas. mini fridges and microwaves in the room was nice. staff was helpful and nice. children who have heavy feet cannot stay on upper floors.
Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your feedback. Hotel GM
2 night family trip Dec 21, 2014
Mother of Toddlers
US
5.0 / 5Outstanding
"Superior hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
truly superior hotel for the price.
Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your great review.
2 night family trip Dec 15, 2014
Foy
US
4.0 / 5Excellent
"Texas A&M Graduation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I was there for 5 days visiting my brother and his family to attend his college graduation. Hotel and its employees are nice. I would recommend this hotel, as it has pretty much what you need when talking about your basic needs. The only thing I would change is the shower and the quality of the free breakfast. I felt the shower was too small and there was not enough water pressure coming from the shower head. The breakfast definitely needs an upgrade in quality.
Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your great review. Hotel GM
4 night family trip Dec 13, 2014
Jerry
US
5.0 / 5Outstanding
"Will b staying here again!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great booking through hotels.com! Just make sure you create an account before booking so the nights you're booking for, will counts towards your rewards. I didn't and the 2 nights I booked for, didn't count... *FAST CHECK-IN *GREAT RATE *AWESOME SERVICE FROM ALL STAFF *KING SUITE WAS SUPER CLEAN *SPACIOUS *GREAT LOCATION *INDOOR POOL
Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your wonderful review. Hotel GM
2 night family trip Dec 5, 2014
Evelyn
US
5.0 / 5Outstanding
"Good place to stay for BMT Graduation"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
e were there my grandson's graduation from Basic training. Beds were firm and very comfortable, Breakfast was above average for a complementary one. Everyone was very helpful with any questions we had about getting around, eating places, etc.
Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for you great review. Hotel GM
4 night family trip Dec 3, 2014
Leon
US
4.0 / 5Excellent
"4 night stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My family and I stayed here for my fiancés graduation from the Air Force! The hotel is modern and new looking, they keep the rooms very clean, and the complimentary breakfast is wonderful! The only downside was the walls/doors were quite thin and you could hear the people staying in rooms around you. Other than that, I would definitely recommend if you'll be in the San antonio area!
Genuine Expedia guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your review. Hotel GM
Other trip Dec 8, 2014
Tara
US
4.0 / 5Excellent
"Good location for base, entertainment and shopping"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel was comfortable for family of three attending military graduation and visiting area for first time. Convenient to airport, military base, restaurants and shopping. Parking, hot breakfast and wifi included with room made the stay that much better. Getting downtown took about 20 minutes. We and other guests had problems with our for locks which, although resolved promptly, was annoying to have to repeatedly address.
Genuine Expedia guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your review. Our apologies for the problems with the door locks. Hotel GM
Other trip Dec 8, 2014
A Traveler
US
3.0 / 5Good
"Cots not cops"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
My husband called down to the front desk and asked for a cot and they sent the San Antonio police department and then argued with me about it. Besides that particular employee, everything was ok. Nice location, great breakfast, pool was kind of small and over chlorinated, rooms were a little more dated than what they show in the picture, beds VERY uncomfortable.
Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Our apologies for the confusion. Thank you for your review. Hotel GM
6 night family trip Nov 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Place To Stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I was there for my son's Air Force Graduation ceremony. The a was about 7 miles away from the base it was near lots of shopping area and dining. The shaff was very friendly and professional I will recommend this hotel to all my friends.
Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for you great review. Hotel Gm
4 night family trip Nov 19, 2014
Sherman
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Clean, spacious rooms, quiet. We would stay there again
Genuine Expedia guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your review. Hotel GM
Other trip Nov 24, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Enjoyed my stay. Hotel was clean and comfortable.
Genuine Expedia guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your review. Hotel GM
Other trip Nov 24, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel was clean, comfortable and had a nice gym with free weights and cardio machines. It was located near shopping and restaurants and off a main highway.
Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your good Review. Hotel GM
2 night business trip Nov 3, 2014
A Traveler
US
4.0 / 5Excellent
"Sometime restless nights"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
We enjoyed the stay with you, the only comment and criticism is that the pillows were horrendous. Hard did not lend to restfull sleep. Would strongly suggest a change in that area. Other than this all went very well.
Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you for your feedback.Hotel GM
5 night family trip Nov 12, 2014
burton
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Overall a great hotel. Convenient to get to, clean rooms, clean hotel. I would definitely stay there again!
Genuine Expedia guest review
Response by SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Thank you. Hotel GM
Other trip Nov 20, 2014
A Traveler
US
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