This hotel is simply stunning. The staff is incredibly congenial and goes out of their way to be helpful. The grounds are absolutely beautiful. The ocean is right there, as is the water park. The fitness center is one of the best I've ever seen in a resort. The room is absolutely immense and comfortable. It's like moving into a very nice, very large […] apartment. It has a full, Western kitchen. That's great, considering there's a small market on the grounds. There is a full living room/dining room. The bedroom is massive, and the bathroom is superb. I was very, very sad to leave, even though we were going to another very nice resort in a different city. This was just an overnight stop. Read moreGenuine Expedia guest review
Response by Centara Grand West Sands Resort & Villas Phuket Dear Derek I appreciate you taking the time to write your experience feed back from your recent stay.I glad to hear that our facilities and service provided was met your expectation. I will certainly share your positive remarks to our team for our future improve. We hope that we will have the opportunity to welcoming you back to our resort very soon. With best wishes, Mr Daow Sittichan Quality Manager
"Nice Water Park / Disappointing Hotel Resort"
Didn't feel like we got our money's worth. Maintenance issues in both rooms. Food at the Splash Park was terrible and the dining experience at the entire facility was overpriced. Had to change rooms because when smoking on the balcony the next room complained of the smoke.Genuine Expedia guest review
Response by Centara Grand West Sands Resort & Villas Phuket Dear Patrick Warm greeting from Phuket to USA, I appreciate you to taking the time to write review and feed back from your recent stay. Kindly note that we have started our extensive maintenance program addressing various issued included value for money from Water Park and throughout our resort. I will certainly share your comments to our team for future improve. I am sorry that our service provided not met your satisfaction. With best wishes, Mr Daow Sittichan Quality Manager
"Not a five star hotel"
We wanted to visit Thailand in a nice five star resort and thought the kids would enjoy the water slides at the same time. When we got to the hotel, we realized that it is more like a two star hotel. The staff did not even help us with our bags. The water park had no place and their solution was to suggest a beach towel on the grass. The buffet was […] over crowded and the food was like an Americanf fast food restaurant with no local flavour. Read moreGenuine Expedia guest review
"Nice Family Resort"
We stayed at the Centara for one night. Our room was a suite which we enjoyed. The location is near the airport so you can hear the jets landing and taking off however that did not cause a problem sleeping. The hotel staff was excellent. All staff at the front desk spoke very good English, however, staff throughout the resort did not speak English. […] This could be improved to better handle English speaking guests. We did not get a chance to go to the water park but did get to walk to the beach and see the pool. Great beach and great looking pool!! The resort is large but they have golf cart type buses that drive you anywhere you want to go. We found this very convenient. Read moreGenuine Expedia guest review
"can't find the hotel at night"
oveall, it was quite good.it will be better if it make a sign on the road.i can't find it at night!Genuine Hotels.com guest review
"Nice hotel, excellent fun for kids!"
The so called twin queen beds are only single beds. Found the room somewhat dirty, with dusty floors and webs in the bathroom ceiling. The Housekeepers only do the beds, they don't take the rubbish away, at least my rubbish piled up for the whole week. Good room service, ok prices for the good quality food. Excellent assistance from Reception.Genuine Expedia guest review
"Nice hotel for families with kids"
Good facilities overall and enjoyed the stay, but disappointed with room cleanliness and with the varity and quaility of breakfast buffetGenuine Expedia guest review
"Great hotel, bad transport"
Great hotel, the only problem was that we arraigned a transfer from the airport to the hotel--through the hotel and the car never arrived. We called the hotel from the airport and they said they would send a car, which they did not do. Eventually we got a cab there and they apologized and did not charge usGenuine Expedia guest review
We were very nervous as we read some poor reviews. I think perhaps people are not used to staying in Thailand, or were expecting something different. We had a fabulous stay. The staff was very pleasant and helpful (they even upgraded our room without us asking). The grounds are spread out, but we had no problems getting the golf cart to take us back […] and forth. I think we walked twice from our room near the Front Desk to the Breakfast Hall and it takes about 10min. Its not a big deal. The Water Park is free. The Breakfast buffet was one of the best I have ever had. A lot of variety, and very very delicious food. Two pools (with nice shaded sitting 'rooms'), Kids Club, Water Park. If you have a family its incredible. Read moreGenuine Hotels.com guest review
"Clean and roomy. Fun water park."
Big, clean, white living area and rooms. Considering the water park fees are included, this hotel provides excellent value to families, group of friends travelling alike.Genuine Expedia guest review
"Great stay in Phuket"
Very clean, very nice. Has a water park included. Staff was very helpfull and friendly. Great tours and they book everything for you. Great place to stay.Genuine Expedia guest review
"hotel right next to the landing strip"
a new hotel with good service and amenities. The hotel is is right next to the airport. It's literally right next to the landing strip! the rooms were sound-proof but when outside, it fels as if the plane is landing right on your balcony. the hotel is very far away from the city center (1 hour car ride) and the hotel does not ofer a shuttel service […] (only to a shopping mall, which doesn't count since this is surely funded by the mall itself). Read moreGenuine Expedia guest review
"Great place for parents with kids"
Spent 6 nites with our family and two young grandsons they loved the water park. We enjoyed our afternoons around one of the quieter pools and enjoyed the restaurants of an evening. Nice varied menu for all ages. Also went just outside the resort for some shopping and dining which we enjoyed.The staff here are very helpful and gracious. It is a very […] large complex but shuttles are available,Not the resort to stay in if you want to be close to nite life.Also because of the proximity to the airport it does tend to be noisy.But if you have kids this a great place to be. Read moreGenuine Expedia guest review
Response by Centara Grand West Sands Resort & Villas Phuket Dear Sir or Madam, Greeting from Centara Grand West Sands Resort & Villas Phuket,Thank you for your taking the time to write review and share from your recent st ay with us.I glad to read that our service and product provided met your expectation especially staffs helpful and also your grand son love our water park. I certainly sure bring up to our team and share to our staffs. Once again thank you for your feedback we hope we will have opportunity to welcoming you back to our resort near future very soon. With best wishes, Mr Daow Sittichan Quality Manager
"Overrated as 5 star"
For a 5 star rated hotel, the service is very average as the hotel staff are not trained to please their guests. The rooms were clean and comfortable. The property has 3 derelict buildings and with greater than 90% of the guests at the hotel being Russian will make you feel that you are in Soviet territory. The beach is nice however the hotel surroundings […] is average and lacks amenities such as convenience stores or restaurants. There are only few options available closeby. The hotel is quite a distance > 50kms from Patong so the travel options are the hotel courtesy bus which is always fully booked up or taxi which can cost $100 for a return trip. Read moreGenuine Hotels.com guest review
Response by Centara Grand West Sands Resort & Villas Phuket Dear Sir or Madam Greeting from Centara Grand West Sands Resort & Villas Phuket. I glad to hear that you enjoy during you stay with us.As you know our hotel are suit for family because children will enjoy and great fun in our Water Park. We have 5 restaurants in our hotel with 2 inside our Water Park for lunch time open. 3 In our hotel area with Thai food, Italian food and International food with fabulous theme buffet. For transport to Patong thank you for your comments and I certainly sure bring on board. Once again thank you for your feed back and we hope we will have opportunity to welcoming you back to our resort very soon. With best wishes,
"Great service, lovely resort"
We stayed here after a few nights in Patong and it was a refreshing change. Love the feel of the resort and love how the beach is accessible, just a short walk from the pool. If you walk further south by the beach you can watch the planes take off very closely from the beach. The service was great too. Boyd checked us in and introduced us to the resort […] and our room and we really appreciate his service. The whole place iis pretty big but we walked from place to place instead of relying on the buggy service. Read moreGenuine Hotels.com guest review
Response by Centara Grand West Sands Resort & Villas Phuket Dear Nefnay Warm greeting from Phuket to Singapore, I appreciate you taking the time to share your experience from recent stay. I glad to hear you like our resort beach area that grateful and especially our service provided met your expectation. We hope we will have opportunity to welcoming you back to our resort very soon. With best wishes, Mr Daow Sittichan Quality Manager
"Poor service at the restaurants"
My family and I stayed at the resort for 4 days and 3 nights in late Jan 2014. While the service at the resort was good, we couldn't say the same for the restaurants. Food took very long to arrive and they got the orders mixed up. I was even told off by a waiter when I decided to help myself to some cutlery at the cutlery station despite my request […] for them 15 mins earlier. My recommendation is that you walk out of the resort and eat at the local restaurants nearby. Much cheaper and tastier. Read moreGenuine Hotels.com guest review
Response by Centara Grand West Sands Resort & Villas Phuket Dear Madam Zamani, Warm greeting from Phuket, I appreciate you taking the time to write details account of your experience in our resort. I am sorry to learn that you found several matters unsatisfactory and I would like to assure you that appropriate action has been taken to remedy, where necessary, the problem which you highlighted. we would like to sincerely apologize for the inconvenience experienced. We hope that we will have the opportunity to welcoming you back to our resort very soon. Mr Daow Sittichan Quality Manager
"Excellent family resort hotel"
Its more than worthy to be called a family resort hotel. It must be improve the breakfast foods & international buffet. Thai food at thai restaurant its excellentGenuine Expedia guest review
"Fantastic family resort"
Our family had a wonderful time and our room was more than what we expected. Having Splash Jungle on site was a huge bonus for the kids and adults on our group. We will definitely stay again. So many facilities, shuttles and swimming pools.Genuine Hotels.com guest review
"Cool resort, Great for family getaway"
With 2 young children our high light was the water world ( JUNGLE SPLASH ) Also the swimming pool with beach view was cool !!! Friendly staffs, New resortGenuine Expedia guest review
"Great location and good room quality"
Great location near the airport and splash jungle - this is the second time we stayed for these reasons. This time we had two adjoining rooms which worked well - last time we had an apartment which was nice and very big. The rooms are of a good quality and fit out but some elements of the room seem a bit run down (eg. this time there was water damage […] evident on one of the walls). Definitely avoid the cafe near the wave pool at splash jungle - the food is terrible. Sea Breeze restaurant is very good, great buffets and the staff are very friendly (although the service can be very slow). There are buggies which can transport you between the various buildings - they can take some time to arrive but are generally efficient. The staff are very friendly and attentive. Read moreGenuine Expedia guest review
"Good for kids"
It was very good for children. Not crowded and good view in the water park. The breakfast restaurant was also tasty and good. Only annoying things are there were some noisy transit guests after midnight , since it is very close to the airport. couldn't sleep well.Genuine Hotels.com guest review
Great family friendly-resort, the villas are perfect as a home away from home.Genuine Expedia guest review
"Holiday pleasure at Centara West Sands Resort"
We had the most wonderful stay at this resort. The staff were beautiful and we would love a special mention to Chay whose work ethic was outstanding but his kindness and manner made our trip extrodinary. Everything you need is at the resort and a complimentary shuttle bus each day for shopping as well. A big thank you to Centara grand west sands resort […] we will be back. Read moreGenuine Expedia guest review
"Downscale hotel with awful food"
We booked this hotel to stay with our 3 children due to its' proximity to the water park. That said, we would never stay here again, especially for such a small park with only a few slides. The food is really awful - and the service as well. We requested a wine opener 3 times and finally had to visit the front desk in order to receive it. There isn't […] a lot of English spoken so even simple things like asking for salad dressing at the pool restaurant were unsuccessful. The apartments are shocking ugly with nothing at all on the walls, no rugs on the floors, etc. We visit Thailand every year and would never stay here again. Read moreGenuine Hotels.com guest review
"Disappointing extra charge on arrival!!!"
We booked a holiday for two adult and two children but on arrival the hotel claimed the apartment which was allocated when booked was too small for our family!!!! We were made to pay extra £100 per day for a apartment suitable for four on top of the original holiday package fees we paid in England!!!! As we were too tired from the journey and I did […] not want to spoil my previous time with my family I paid the extra charge to be admired to the hotel:( Apart from initial shock the hotel was nice and clean and we thoroughly enjoined the rest of our holiday. Read moreGenuine Expedia guest review
"Would definitely come back!"
Our pent-house was simply great! All of us loved it so and enjoyed our stay here. Will definitely stay here again when we visit Phuket. =)Genuine Hotels.com guest review
"Not bad nice place very large"
Hotel was nice. It's not as close to the airport as stated. Huge hotel and ver spaced out. Room was nice and large which was good and good tvs and DVDs.Genuine Expedia guest review
"Not Recommened for Couples!!"
The resort is not ideal for couples at all. It's very dark and boring at night since there are no lights around the pool and beach. Also the restaurant food quality is very poor. For such a large resort it only had one restaurant that couldn't even fit 60 people! Service of staff is bad, not helpful. Worst restaurant I've eaten at, especially with the […] prices they were charging. The only attractive thing for families is Splash Jungle, otherwise nothing else thats good in the resort. Definitely not going back there. Read moreGenuine Expedia guest review
We waited 2 hours for our 4 bed room penthouse ( 8 guests staying) we were placed in a 3 bed room penthouse that sleeps 6 - we then spent the next two hours trying to secure a room for 2 of the guests. It was only after finally bursting into tears that they moved one of the families into the adjoining 3 bedroom penthouse - only draw back there was no […] running water and the pool was empty. The following morning our luggage and check out were took over an hour and we only just made our flight. They also tried to charge me for the additional room Read moreGenuine Expedia guest review
"Excellent services but bad maintainance"
At the tsunami alarm signal, they provided drinks, fruits, towels, anti-mosquito lotion and also dinner for us. I am highly appreciated to all of the staff. But the water supply in block 8 was suspended several times.Genuine Hotels.com guest review
The Room when we got there was filthy, it had not been vaccuumed or mopped from the previous people. I had asked for them to bring a vaccum cleaner, and the lady brings a sweeper brush, that really did not clean anything, there was rice, and other crap all over the rug. And that was just the beginning. On check in, not only do they take way too long […] to check you in, they did not have a key for us, as the machine was broken. So we had to call reception everytime we wanted to get into our room. Which was very inconvenient with 2 small children. The room was supposed to have a sofa bed, as we had 2 children, this was not the case when we got to the room, and totally lost in translation as to getting another bed sent up. Yes, they sent another bed up, but did nothing with the sofa, to convert to a bed, so we really only had 1 bed for 2 children. Which ended up falling out of it, as it was to squashy. The water park was great, and this is really the only reason we stayed here. The planes where visible from our room, and didnt bother us, the kids loved watching them take off. We where on floor 5, and the balcony railings are not high enough, and really not suitable to leave any children out there, as i thought they would go over at any time. The shower was crap, and leaked all over the floor, lucky we werent disabled, as it was difficult getting into the bath shower, as it was very high. The staff need new uniforms, as some where ripped, and looke terrrible. 5 star it was not, the best I can muster is a 2 star. They have p[otential of a 5 star, they just need to get their staff organized, and at least have muti lingual people working there. And as a previous post, too many gardeners!! Although the gardens did look magnificant. It was ok, but 1 night is enough here, until they build a better work environment, and complete building there other rooms. Which was a bit of an eye sore. Kids club was useless, as no locks, and any one could come and go as they pleased. The sup Read moreGenuine Hotels.com guest review
one of the worst stays i have ever had and was thankful it was just a single night. they couldnt get a sigle thing right. they messed up our bill, which took ages to work out. then they couldnt even advise us on basics such as how to get to the pier. totally useless and aggrevated me so much that leaving was like having a weight lifted from my shoulders. […] i would gladly have paid more and stayed somewhere else. NEVER again. Read moreGenuine Hotels.com guest review
"Will go back if I visit phuket again"
Spacious rooms with kitchen with all accessories, 15 mins drive from airport, water park attached to the hotel facility. As usual friendly staffs (1 hour drive to Phuket city & patong city center)Genuine Expedia guest review
"Good For a Short Stay before an Early Morning Flight"
We booked this hotel because it was very close to the airport and we had an early (6:45) flight to catch. It has a very nice pool and the beach was nice for a walk (but not for swimming due to large waves). There is a waterpark attached to the hotel that we had free access to, but didn't try. Otherwise, there is nothing else anywhere nearby. Not even […] a restaurant on the main street outside the hotel. So you're forced to eat at the hotel restaurant (beachfront, good food, but not cheap) or take an expensive taxi elsewhere. The room we got was tiny and the building was completely drab and sparse. The hallways felt more dorm-like than hotel-like. We saw villas nearer the water that would probably have been nicer. So, if all you're looking for is a decent place close to the airport, stay here, otherwise, I'm sure there are better places in Phuket for the equivalent price. Read moreGenuine Expedia guest review
"친절하고 좋은 시설"
직원들 모두 친절하고, 워터파크 시설 또한 국내 시설 못지 않게 좋게 관리되고 있습니다. 공항근처에 위치하고 있어, 이동이 편리합니다. 푸켓 시내와는 다소 거리가 있어 1시간 이상 소요됩니다.Genuine Hotels.com guest review
"นอนสบาย สิ่งอำนวยครบ สวนน้ำสุดยอด"
ยอดเยี่ยม ชอบเครื่องใช้เครื่องครัวภายในห้องพัก สามารถใช้งานได้จริง เหมาะกับครอบครัวที่มีเด็กที่ต้องอุ่นอาหารให้ลูก ชอบมากๆ เตียงนอนสบาย น้ำอาจจะเบาไปหน่อยGenuine Hotels.com guest review
ห้องพักสะอาด พนักงานน่ารักบริการดีเป็นกันเอง โดยส่วนตัวแล้วประทับใจทุกอย่างทั้งที่พัก การบริการบรรยากาศ โดยรวมแล้วถือว่าดีมาก เหมาะกับการมาพักผ่อนอย่างสงบเพราะโรงแรมค่อนข้างเน้นควรมเป็นส่วนตัวมากๆ สวนน้ำเด็กเล็กสามารถเล่นได้ มีlifeguardดูแลทั่วถึงตามจุดต่างๆ สระว่ายน้ำใหญ่ติดทะเลวิวสวยมาก คอกเทลใช้ได้ มีบริการรถกอล์ฟส่งตามจุดต่างๆ แต่สามารถเดินเท้าเองได้ไม่ไกลมาก […] คาดว่าปีหน้าจะมาพักที่นี่อีกทั้งครอบครัว Read moreGenuine Hotels.com guest review
Response by Centara Grand West Sands Resort & Villas Phuket เรียน ท่านผู้มีเกียรติและอุปการะคุณ กระผมต้องขอขอบพระคุณเป็นอย่างยิ่งที่ท่านได้สละเวลาในการตอบกลับและแสดงความคิดเห็นผ่านมาทางเรา ผมมีความยินดีเป็นอย่างยิ่งที่ท่านมีความสุขหลังจากที่ใช้บริการที่โรงแรมเรา และ เรามีความตั้งใจที่จะพัฒนาให้ดียิ่งๆขึ้นไปอีกและให้ดีกว่านี้ ขอขอบพระคุณที่ท่านยังไว้วางใจเราในโอกาสอันใกล้ที่ท่านยังคงเลือกที่พักผ่อนที่เราอีกครั้ง ขอขอบพระคุณอย่างสูง นายดาว สิทธิจันทร์ ผู้จัดการด้านการดูแลคุณภาพ
"대체적으로 깔끔하고 편안합니다."
어른이나 아이들이 놀기는 좋지만 리조트가 넓다보니 걸어다니기에는 좀 불편합니다.버기라고 사람들을 테우고다니는 골프차가 있으나 몇대되지 않아 타기어렵고 체크아웃할때도 안내데스크에 전화를 해 버기요청을 하려했으나 전화도 잘되지 않아 짐을 일일이 다 끌고 프론트까지가느라 힘들었습니다.Genuine Expedia guest review
Response by Centara Grand West Sands Resort & Villas Phuket Dear Sir, Warm greeting from Phuket to Korea, I appreciate that you taking the time write review and feed back from your recent stay. I glad to hear that our service provided met your expectation and Sorry to hear our buggies service are needs improve. Kindly note I will certainly share your comment in our HOD meeting for future develop. We hope that we will have the opportunity to welcoming you back to our resort very soon. With best wishes, Mr Daow Sittichan Quality Manager
"Great place but very noisy A/C"
Great place to stay if you are catching an early flight as the airport is only 15 minutes away. The A/C was so extremely loud that it woke me up every hour as it finished its cycle with a loud bang. Very expensive but affordable restaurants and massage was just outside the resort.Genuine Hotels.com guest review
Response by Centara Grand West Sands Resort & Villas Phuket Dear Jon Warm greeting from Phuket to Sweden, I appreciate you taking the time to write feed back your experience from your recent stay.Kindly note,we have started our extensive maintenance program addressing various issues throughout our resort including AC, balconies of each room.I will certainly share your issued to our team for improve. We hope that we will have opportunity to welcoming you back to our resort very soon. With best wishes, Mr Daow Sittichan Quality Manager
"You get what you pay - dem Fluglärm sei Dank :-)"
Vom Flughafen zum Hotel fährt man 15 Minuten - zu Fuss würde einmal quer über die Landebahn laufen und wäre in 5 Minuten da. Das klingt erst einmal schlecht, ist es aber nicht. Der Fluglärm ist je nach Lage des Zimmers nicht besonders störend. Natürlich hört man die startenden Flugzeuge und das auch bei geschlossener Türe, aber wir konnten trotzdem […] schlafen - auch wenn es kein Nachtflugverbot gibt. Es starten ca. 4 Maschinen die Stunde - nachts etwas weniger. Auf der anderen Seite ist es auch faszinierend die Maschinen direkt hinter dem Strand landen zu sehen - ähnlich wie auf St. Martin in der Karibik - eher noch spektakulärer auch dank größerer Maschinen. Die Hotelanlage wurde als Wohnanlage geplant. Daher gibt es mehrere 4-stöckige Gebäude über ein größeres Areal verteilt. Teils liegen diese sehr schön an diversen Teichen - teils mit abscheulichem Blick ins Nirvana. Wir hatten eine Suite der mittleren Kategorie im Block 3 - super! Tolles Zimmer - tolle Lage! Bei Block 8+9 kommt jedoch eher keine Urlaubsstimmung auf. Für Kinder gibt es einen ganz netten Aqua-Park mit zahlreichen Rutschen. Der Pool ist herrlich warm uns sehr schön gelegen - die Größe ist 5* würdig. Die Preise im Hotel sind o. k. - mittags gibt es ein Pool-BBQ zu erschwinglichen Preisen (ca. 10 EUR). Zum Frühstück gibt es zwei Restaurants - eines ruhig am Teich, eines belebt am Strand. Übrigens - der km-lange Strand ist fantastisch (nur ein paar Hotelgäste) und vielleicht einer der schönsten auf Phuket Read moreGenuine Expedia guest review
Response by Centara Grand West Sands Resort & Villas Phuket Dear Sir, Thank you for sharing your comments following your recent stay at our resort.I was a pleasure to read we met with your expectation of our brand. I certainly sure to bring your positive comments and share to our team for continuous improvement. Once again thank you for your feed back and we look forward to welcoming you back to our resort very soon. With best wishes, Mr Daow Sittichan Quality Manager
Super dejligt hotel.meget venligt personale. Tæt på stranden. Lækkert badeland super fint for børne familier.samt skønt pool område. ulemper: Det er dyrt og leve der i længre tid.noget billigere når man kommer mere sydpå. En del larm fra flypladsen.men man kan dog holde det ud.Genuine Hotels.com guest review
Response by Centara Grand West Sands Resort & Villas Phuket Dear Sir or Madam, Thank you for sharing your comments following your recent stay at our resort. It was pleasure to read we met with your expectation of our brand. I certainly sure bring up and share to our team for continuous improve. Kindly note, that we started our extensive maintenance program addressing various issues throughout our resort for this year. once again thank you for feed back and look forward to welcoming you back to our resort very soon. With best wishes, Mr Daow Sittichan Quality Manager
不錯!水上樂園一流, 很適合兒童入住,環境舒適, 有free Wifi, 自助早餐一般,房間很大可惜有點殘舊, 梳化有漬.Genuine Expedia guest review
Response by Centara Grand West Sands Resort & Villas Phuket Dear Sir, Thank you for sharing your comments following your recent stay at our resort.It was pleasure to read we met your expectation with our brand. I acknowledge the sofa on your mentioned we have to throughout our maintenance program and extensive in room. Sorry to hear, I certainly sure bring on team meeting for future improve. Once again thank you for your feed back and we look forward to welcoming you back again in our resort very soon. With best wishes, Mr Daow Sittichan Quality Manager
"only 3-star level management and condition"
Chose this hotel because of the location, it's 15 mins driving distance from the phuket airport. Though the hotel has everything that a beach resort should have, but it's in bad condition and management. i have to say the stay is not satisfying. 1. I have never seen a 4-star hotel's window glass is so dirty as this one! that's the reason I didn't want […] to open the curtain,even the outside view is nice. 2. shower room has big problem of sewer. i hate standing in a flood everytime I took shower. 3. buggy cart never came in time, even with reservation ahead. 4. room management is not good, one lamp has not light ball. one room doesn't have bath robe. the other room doesn't have slippers. floor is not clean. satellite TV is in bad quality, even for the HBO HD channel. toilet is not clean. 5. No doorman at all. when arrival, no body came up proactively to take care of luggages. 6. Breakfast food taste is poor. Thai restaurant food is average. Italian restaurant is aweful. Just don't try it. 7. Always remember to double check everything you require or order to the front desk. They are not always capable of make the things right as you ordered. Internal communication and handover is so bad. overall, if you just stay for one night for the early morning/night flight, it should be still bearable. Read moreGenuine Hotels.com guest review
Response by Centara Grand West Sands Resort & Villas Phuket Dear Sir or Madam, I appreciate for your taking the time to write review and feed back from your recent stay. I sincerely apologized that our service provided was not met your expectation. Kindly note, we have started our extensive maintenance program addressing various issues throughout our resort including our develop in FB training daily. We hope that we will have the opportunity to welcoming you back to our resort very soon. With best wishes, Mr Daow Sittichan Quality Manager
スタッフの方、特にバギーの運転手さんやポーターさんが親切で良かったです。 後は、部屋に洗濯設備があったら最高でした。Genuine Expedia guest review
Hotellet firade 30års jubileum men var utmärkt underhållet så det kändes som nytt.Ett av husen var under renovering och antagligen det som en del skrivit negativt om, för jag såg inget att klaga på, en del av vattenlandet höll också på att göras om men inget man märkte något av.Fantastisk frukost missa inte den...Vi hade jättekul 2dagar och var jättenöjda […] med allt,servicen fantastisk och bara 20min till flygplattsen.Mycket prisvärt ! Read moreGenuine Hotels.com guest review
"Lugnt och skönt trots flygbilderna"
Efter en uppgradering fick vi ett suveränt boende med pool etcGenuine Hotels.com guest review
"Nice hotel near airport"
After we arrived the hotel, we got the upgraded to a villa with 3 bedrooms with private swimming pool. The room is quite nice but there were lots of dirt and marks all over the floor and even the bed sheets. Over all the room facilities is great with a kitchen inside. The hotel has buggy cars that we can go to any place in the hotel. We all have a nice […] time in Phuket :) Read moreGenuine Expedia guest review
전반적으로 서비스가 아주 훌륭했습니다^^ 스플래쉬정글과 마이카오비지와 맞닿아 있는 경치 좋은 수영장에서 매우 즐거운 시간을 보냈으며 서비스와 룸컨디션도 매우 훌륭했습니다. 특히 에드워드라는 한국인 직원이 있어서 친절히 안내해주고 애사항등을 잘 해결해주었습니다. 그리고 단점은 룸밖에 있을때에는 가까워 비행기 소음이 크게 들린다는 것과 빠통 등 중심가와는 다소 거리가 멀다는 것이었는데 저희는 빠통에서 며칠을 보낸 후 마지막에 이곳에서 머물렀던 관계로 오히려 공항과도 가까운 것이 장점이 되었습니다. 전반적으로 추천드리고 싶습니다.^^Genuine Hotels.com guest review
"룸의 시건장치가 고장나 있었네요."
시설은 좋았는데...1층 문 시건장치 한곳이 고장나 있어서 불편했네요...Genuine Hotels.com guest review
ที่พักสุดยอดมาก ได้ up grade ด้วย ห้องพักโคตรสบาย มีอ่างจากูสสุดฟินGenuine Expedia guest review
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