"Nice Family Resort"
We stayed at the Centara for one night. Our room was a suite which we enjoyed. The location is near the airport so you can hear the jets landing and taking off however that did not cause a problem sleeping. The hotel staff was excellent. All staff at the front desk spoke very good English, however, staff throughout the resort did not speak English. […] This could be improved to better handle English speaking guests. We did not get a chance to go to the water park but did get to walk to the beach and see the pool. Great beach and great looking pool!! The resort is large but they have golf cart type buses that drive you anywhere you want to go. We found this very convenient. Read moreGenuine Expedia guest review
"can't find the hotel at night"
oveall, it was quite good.it will be better if it make a sign on the road.i can't find it at night!Genuine Hotels.com guest review
"Nice hotel, excellent fun for kids!"
The so called twin queen beds are only single beds. Found the room somewhat dirty, with dusty floors and webs in the bathroom ceiling. The Housekeepers only do the beds, they don't take the rubbish away, at least my rubbish piled up for the whole week. Good room service, ok prices for the good quality food. Excellent assistance from Reception.Genuine Expedia guest review
"Nice hotel for families with kids"
Good facilities overall and enjoyed the stay, but disappointed with room cleanliness and with the varity and quaility of breakfast buffetGenuine Expedia guest review
"Great hotel, bad transport"
Great hotel, the only problem was that we arraigned a transfer from the airport to the hotel--through the hotel and the car never arrived. We called the hotel from the airport and they said they would send a car, which they did not do. Eventually we got a cab there and they apologized and did not charge usGenuine Expedia guest review
We were very nervous as we read some poor reviews. I think perhaps people are not used to staying in Thailand, or were expecting something different. We had a fabulous stay. The staff was very pleasant and helpful (they even upgraded our room without us asking). The grounds are spread out, but we had no problems getting the golf cart to take us back […] and forth. I think we walked twice from our room near the Front Desk to the Breakfast Hall and it takes about 10min. Its not a big deal. The Water Park is free. The Breakfast buffet was one of the best I have ever had. A lot of variety, and very very delicious food. Two pools (with nice shaded sitting 'rooms'), Kids Club, Water Park. If you have a family its incredible. Read moreGenuine Hotels.com guest review
"Clean and roomy. Fun water park."
Big, clean, white living area and rooms. Considering the water park fees are included, this hotel provides excellent value to families, group of friends travelling alike.Genuine Expedia guest review
"Great stay in Phuket"
Very clean, very nice. Has a water park included. Staff was very helpfull and friendly. Great tours and they book everything for you. Great place to stay.Genuine Expedia guest review
"hotel right next to the landing strip"
a new hotel with good service and amenities. The hotel is is right next to the airport. It's literally right next to the landing strip! the rooms were sound-proof but when outside, it fels as if the plane is landing right on your balcony. the hotel is very far away from the city center (1 hour car ride) and the hotel does not ofer a shuttel service […] (only to a shopping mall, which doesn't count since this is surely funded by the mall itself). Read moreGenuine Expedia guest review
"Great service, lovely resort"
We stayed here after a few nights in Patong and it was a refreshing change. Love the feel of the resort and love how the beach is accessible, just a short walk from the pool. If you walk further south by the beach you can watch the planes take off very closely from the beach. The service was great too. Boyd checked us in and introduced us to the resort […] and our room and we really appreciate his service. The whole place iis pretty big but we walked from place to place instead of relying on the buggy service. Read moreGenuine Hotels.com guest review
"Poor service at the restaurants"
My family and I stayed at the resort for 4 days and 3 nights in late Jan 2014. While the service at the resort was good, we couldn't say the same for the restaurants. Food took very long to arrive and they got the orders mixed up. I was even told off by a waiter when I decided to help myself to some cutlery at the cutlery station despite my request […] for them 15 mins earlier. My recommendation is that you walk out of the resort and eat at the local restaurants nearby. Much cheaper and tastier. Read moreGenuine Hotels.com guest review
"Fantastic family resort"
Our family had a wonderful time and our room was more than what we expected. Having Splash Jungle on site was a huge bonus for the kids and adults on our group. We will definitely stay again. So many facilities, shuttles and swimming pools.Genuine Hotels.com guest review
"Cool resort, Great for family getaway"
With 2 young children our high light was the water world ( JUNGLE SPLASH ) Also the swimming pool with beach view was cool !!! Friendly staffs, New resortGenuine Expedia guest review
"Great location and good room quality"
Great location near the airport and splash jungle - this is the second time we stayed for these reasons. This time we had two adjoining rooms which worked well - last time we had an apartment which was nice and very big. The rooms are of a good quality and fit out but some elements of the room seem a bit run down (eg. this time there was water damage […] evident on one of the walls). Definitely avoid the cafe near the wave pool at splash jungle - the food is terrible. Sea Breeze restaurant is very good, great buffets and the staff are very friendly (although the service can be very slow). There are buggies which can transport you between the various buildings - they can take some time to arrive but are generally efficient. The staff are very friendly and attentive. Read moreGenuine Expedia guest review
"Good for kids"
It was very good for children. Not crowded and good view in the water park. The breakfast restaurant was also tasty and good. Only annoying things are there were some noisy transit guests after midnight , since it is very close to the airport. couldn't sleep well.Genuine Hotels.com guest review
Great family friendly-resort, the villas are perfect as a home away from home.Genuine Expedia guest review
"Holiday pleasure at Centara West Sands Resort"
We had the most wonderful stay at this resort. The staff were beautiful and we would love a special mention to Chay whose work ethic was outstanding but his kindness and manner made our trip extrodinary. Everything you need is at the resort and a complimentary shuttle bus each day for shopping as well. A big thank you to Centara grand west sands resort […] we will be back. Read moreGenuine Expedia guest review
"Downscale hotel with awful food"
We booked this hotel to stay with our 3 children due to its' proximity to the water park. That said, we would never stay here again, especially for such a small park with only a few slides. The food is really awful - and the service as well. We requested a wine opener 3 times and finally had to visit the front desk in order to receive it. There isn't […] a lot of English spoken so even simple things like asking for salad dressing at the pool restaurant were unsuccessful. The apartments are shocking ugly with nothing at all on the walls, no rugs on the floors, etc. We visit Thailand every year and would never stay here again. Read moreGenuine Hotels.com guest review
"Disappointing extra charge on arrival!!!"
We booked a holiday for two adult and two children but on arrival the hotel claimed the apartment which was allocated when booked was too small for our family!!!! We were made to pay extra £100 per day for a apartment suitable for four on top of the original holiday package fees we paid in England!!!! As we were too tired from the journey and I did […] not want to spoil my previous time with my family I paid the extra charge to be admired to the hotel:( Apart from initial shock the hotel was nice and clean and we thoroughly enjoined the rest of our holiday. Read moreGenuine Expedia guest review
"Would definitely come back!"
Our pent-house was simply great! All of us loved it so and enjoyed our stay here. Will definitely stay here again when we visit Phuket. =)Genuine Hotels.com guest review
"Not bad nice place very large"
Hotel was nice. It's not as close to the airport as stated. Huge hotel and ver spaced out. Room was nice and large which was good and good tvs and DVDs.Genuine Expedia guest review
"Not Recommened for Couples!!"
The resort is not ideal for couples at all. It's very dark and boring at night since there are no lights around the pool and beach. Also the restaurant food quality is very poor. For such a large resort it only had one restaurant that couldn't even fit 60 people! Service of staff is bad, not helpful. Worst restaurant I've eaten at, especially with the […] prices they were charging. The only attractive thing for families is Splash Jungle, otherwise nothing else thats good in the resort. Definitely not going back there. Read moreGenuine Expedia guest review
We waited 2 hours for our 4 bed room penthouse ( 8 guests staying) we were placed in a 3 bed room penthouse that sleeps 6 - we then spent the next two hours trying to secure a room for 2 of the guests. It was only after finally bursting into tears that they moved one of the families into the adjoining 3 bedroom penthouse - only draw back there was no […] running water and the pool was empty. The following morning our luggage and check out were took over an hour and we only just made our flight. They also tried to charge me for the additional room Read moreGenuine Expedia guest review
"Excellent services but bad maintainance"
At the tsunami alarm signal, they provided drinks, fruits, towels, anti-mosquito lotion and also dinner for us. I am highly appreciated to all of the staff. But the water supply in block 8 was suspended several times.Genuine Hotels.com guest review
The Room when we got there was filthy, it had not been vaccuumed or mopped from the previous people. I had asked for them to bring a vaccum cleaner, and the lady brings a sweeper brush, that really did not clean anything, there was rice, and other crap all over the rug. And that was just the beginning. On check in, not only do they take way too long […] to check you in, they did not have a key for us, as the machine was broken. So we had to call reception everytime we wanted to get into our room. Which was very inconvenient with 2 small children. The room was supposed to have a sofa bed, as we had 2 children, this was not the case when we got to the room, and totally lost in translation as to getting another bed sent up. Yes, they sent another bed up, but did nothing with the sofa, to convert to a bed, so we really only had 1 bed for 2 children. Which ended up falling out of it, as it was to squashy. The water park was great, and this is really the only reason we stayed here. The planes where visible from our room, and didnt bother us, the kids loved watching them take off. We where on floor 5, and the balcony railings are not high enough, and really not suitable to leave any children out there, as i thought they would go over at any time. The shower was crap, and leaked all over the floor, lucky we werent disabled, as it was difficult getting into the bath shower, as it was very high. The staff need new uniforms, as some where ripped, and looke terrrible. 5 star it was not, the best I can muster is a 2 star. They have p[otential of a 5 star, they just need to get their staff organized, and at least have muti lingual people working there. And as a previous post, too many gardeners!! Although the gardens did look magnificant. It was ok, but 1 night is enough here, until they build a better work environment, and complete building there other rooms. Which was a bit of an eye sore. Kids club was useless, as no locks, and any one could come and go as they pleased. The sup Read moreGenuine Hotels.com guest review
one of the worst stays i have ever had and was thankful it was just a single night. they couldnt get a sigle thing right. they messed up our bill, which took ages to work out. then they couldnt even advise us on basics such as how to get to the pier. totally useless and aggrevated me so much that leaving was like having a weight lifted from my shoulders. […] i would gladly have paid more and stayed somewhere else. NEVER again. Read moreGenuine Hotels.com guest review
"Will go back if I visit phuket again"
Spacious rooms with kitchen with all accessories, 15 mins drive from airport, water park attached to the hotel facility. As usual friendly staffs (1 hour drive to Phuket city & patong city center)Genuine Expedia guest review
"Good For a Short Stay before an Early Morning Flight"
We booked this hotel because it was very close to the airport and we had an early (6:45) flight to catch. It has a very nice pool and the beach was nice for a walk (but not for swimming due to large waves). There is a waterpark attached to the hotel that we had free access to, but didn't try. Otherwise, there is nothing else anywhere nearby. Not even […] a restaurant on the main street outside the hotel. So you're forced to eat at the hotel restaurant (beachfront, good food, but not cheap) or take an expensive taxi elsewhere. The room we got was tiny and the building was completely drab and sparse. The hallways felt more dorm-like than hotel-like. We saw villas nearer the water that would probably have been nicer. So, if all you're looking for is a decent place close to the airport, stay here, otherwise, I'm sure there are better places in Phuket for the equivalent price. Read moreGenuine Expedia guest review
"Great place but very noisy A/C"
Great place to stay if you are catching an early flight as the airport is only 15 minutes away. The A/C was so extremely loud that it woke me up every hour as it finished its cycle with a loud bang. Very expensive but affordable restaurants and massage was just outside the resort.Genuine Hotels.com guest review
Super dejligt hotel.meget venligt personale. Tæt på stranden. Lækkert badeland super fint for børne familier.samt skønt pool område. ulemper: Det er dyrt og leve der i længre tid.noget billigere når man kommer mere sydpå. En del larm fra flypladsen.men man kan dog holde det ud.Genuine Hotels.com guest review
"only 3-star level management and condition"
Chose this hotel because of the location, it's 15 mins driving distance from the phuket airport. Though the hotel has everything that a beach resort should have, but it's in bad condition and management. i have to say the stay is not satisfying. 1. I have never seen a 4-star hotel's window glass is so dirty as this one! that's the reason I didn't want […] to open the curtain,even the outside view is nice. 2. shower room has big problem of sewer. i hate standing in a flood everytime I took shower. 3. buggy cart never came in time, even with reservation ahead. 4. room management is not good, one lamp has not light ball. one room doesn't have bath robe. the other room doesn't have slippers. floor is not clean. satellite TV is in bad quality, even for the HBO HD channel. toilet is not clean. 5. No doorman at all. when arrival, no body came up proactively to take care of luggages. 6. Breakfast food taste is poor. Thai restaurant food is average. Italian restaurant is aweful. Just don't try it. 7. Always remember to double check everything you require or order to the front desk. They are not always capable of make the things right as you ordered. Internal communication and handover is so bad. overall, if you just stay for one night for the early morning/night flight, it should be still bearable. Read moreGenuine Hotels.com guest review
Hotellet firade 30års jubileum men var utmärkt underhållet så det kändes som nytt.Ett av husen var under renovering och antagligen det som en del skrivit negativt om, för jag såg inget att klaga på, en del av vattenlandet höll också på att göras om men inget man märkte något av.Fantastisk frukost missa inte den...Vi hade jättekul 2dagar och var jättenöjda […] med allt,servicen fantastisk och bara 20min till flygplattsen.Mycket prisvärt ! Read moreGenuine Hotels.com guest review
"Lugnt och skönt trots flygbilderna"
Efter en uppgradering fick vi ett suveränt boende med pool etcGenuine Hotels.com guest review
"Nice hotel near airport"
After we arrived the hotel, we got the upgraded to a villa with 3 bedrooms with private swimming pool. The room is quite nice but there were lots of dirt and marks all over the floor and even the bed sheets. Over all the room facilities is great with a kitchen inside. The hotel has buggy cars that we can go to any place in the hotel. We all have a nice […] time in Phuket :) Read moreGenuine Expedia guest review
전반적으로 서비스가 아주 훌륭했습니다^^ 스플래쉬정글과 마이카오비지와 맞닿아 있는 경치 좋은 수영장에서 매우 즐거운 시간을 보냈으며 서비스와 룸컨디션도 매우 훌륭했습니다. 특히 에드워드라는 한국인 직원이 있어서 친절히 안내해주고 애사항등을 잘 해결해주었습니다. 그리고 단점은 룸밖에 있을때에는 가까워 비행기 소음이 크게 들린다는 것과 빠통 등 중심가와는 다소 거리가 멀다는 것이었는데 저희는 빠통에서 며칠을 보낸 후 마지막에 이곳에서 머물렀던 관계로 오히려 공항과도 가까운 것이 장점이 되었습니다. 전반적으로 추천드리고 싶습니다.^^Genuine Hotels.com guest review
"룸의 시건장치가 고장나 있었네요."
시설은 좋았는데...1층 문 시건장치 한곳이 고장나 있어서 불편했네요...Genuine Hotels.com guest review
ที่พักสุดยอดมาก ได้ up grade ด้วย ห้องพักโคตรสบาย มีอ่างจากูสสุดฟินGenuine Expedia guest review
It's such a wonderful time with family. Everyone have fun in the water park. Cleanliness has to be improved in the room and also the brakfast table.Genuine Hotels.com guest review
절대 가지마세요Genuine Hotels.com guest review
Villa is large, nice private pool, beautiful beach view, wonderful water park make us relax and amazing. After we come back Hong Kong , both of my friends and family do miss the Villa and Water park, that we would like to go the Centara Grand West Sands Resort & Villas Phuket again to feel the nice villa and first class service.Of course the hotel also […] has its shortcomings, there are problem in our smallest room not allow us to stay in it during our trip , but host, Ms Oh handling is very good, so we are pleased to find a remedy to accept, I really look forward to the next and then feel their warm hospitality. Read moreGenuine Hotels.com guest review
"nice stay with a group"
we stayed at a 4 rooms penthouse villa, really huge rooms and living/dining rooms, a small private pool but enough for kids playing restaurants were soso, prefer thai food more, but only opened at night time water park was great, kids played thousands of time with all the sildes, some are quite exciting too, but the whole park was a bit small great […] staff, good services and also recommended a good restaurant for us overall above average, it's a huge resort, they got some budgies to send u everywhere, but most of the time we walked Read moreGenuine Hotels.com guest review
戏水乐园适合6/7岁以上的孩子玩，而且很尽兴。但是酒店本身接待太多国内的团队客人，早餐吃饭像抢一样~~~，这是比较遗憾的地方。Genuine Hotels.com guest review
'럭셔리 디럭스 풀빌라 2베드룸' 을 예약했으나 호텔측에서 배정한 방은 디럭스 풀빌라였습니다. 방이 다운그레이드 되었다는 사실이 무척 어의없었지만 이에 대한 호텔측의 대처방법이 미흡한 것에 화가났습니다. 오버부킹 되어서 이런일이 일어났다고하며 적절한 해결책을 제시하지 못하더군요. 즐겁게 보내고자 했던 가족 휴가 첫날부터 기분이 많이 상했습니다. 호텔 정원은 생각보다 매우 평범했고(아파트 정원을 보는 듯한 기분) 객실은 고급스럽게 만들려고 했으나 관리가 부족한지 객실 벨은 작동은 하나 부서져 있고 블라인드 커튼 하나는 올라가지 않았습니다. 직원에게 얘기했더니 고쳐주겠다고 하였으나 6일동안 나타나지 않았습니다. 체크아웃 할 […] 때는 사용하지도 않은 미니바 요금이 부과되어 있었습니다. 더 이상 부딪히기 싫어서 그냥 지불하고 나왔습니다. 또 가장 힘들었던 점은 공항하고 너무 가까워 비행기 이착륙 소음이 굉장히 심하다는 것입니다. 낮에는 참을 수 있다고 해도 밤과 새벽에도 쉬지않고 비행기가 날아다니니 숙면을 취하기 어려웠습니다. 전반적인 평가는 실망입니다. Read moreGenuine Hotels.com guest review
"하루정도 숙박하기 딱좋음!!"
직원들도 너무 친절하구요 생각보다 작았던 스플래쉬는 잼났어요 ㅎㅎㅎㅎ진짜한국사람들 많더군요~~ㅋ너무멀고.. 마트도 엄청작았고.그것빼곤 좋은데 딱 1박정도가 좋은거같아요 저는 아비스타 3박 센타라1박했거든요 탁월한선택이었습니다! 체크아웃후 종일 스플래쉬에서 놀다가 씻고 로비에서 택시 불러서 갔는데 바로옆에있는 공항인데 500바트더라구요 힝 ㅠㅠ여튼 잘놀다 왔습니다 '-'Genuine Hotels.com guest review
"Pool Villa 裝飾比較舊"
因酒店附設水上樂園才入住. 但Pool Villa 房間陳設比較舊. 因近機場, 晚上會聽到飛機聲.Genuine Hotels.com guest review
"몇가지 빼곤 만족해요"
공항이랑도 너무 가깝고 직원들도 너무 친절했어요. 청결함은 물론이구요. 워터파크도 가족단위로 놀기에 너무 좋았어요. 그런데 호텔 식당도 맛이 별루.. 그렇다고 주변에 먹으러 나갈만한 곳이 없어서 많이 아쉬워요. 직접 사가지고 간 음식아니었으면 굶다가 왔을뻔했네요Genuine Hotels.com guest review
"가족이 쉬기 좋은호텔"
센타라그랜드웨스트샌즈 호텔은 전반적으로 가족여행을 즐기기에는 좋은 호텔입니다 공항과도 가깝고 워터파크도있어서 어린이들과 어른들 모두 심심하지않게 즐길수있습니다 펜트하우스에는 세탁기도 있어서 매일 수영복과 옷들을 세탁할 수 있고 개인풀과 메인풀 모두 한적하게 수영을 즐길 수 있습니다 다만 푸켓시내 및 파통비치와 거리상으로 멀기때문에 택시값이 어마어마한 푸켓에서 차없이 돌아다니기에는 비용이 많이듭니다 팡아만도 거리로는 파통비치나 카론비치보다 훨씬 가까운데도 여행사들이 모두 파통쪽에 위치하고있어 오히려 픽업비용은 더듭니다 호텔 시설은 전반적으로 좋은데 샤워기나 전화기 등이 안되는경우가 종종있어 수리를 부탁하곤 했습니다 그래도 […] 가족여행이라면 추천할만한 호텔이라고 생각하고 다시한번 방문하고 싶기도합니다 Read moreGenuine Hotels.com guest review
ペントハウスの部屋の最大人数６人で申し込んでおいたのですが１人来れなくなってしまったので主人と友人の５人で宿泊しました。しかし予約時は３ベッドルームだったのに入ったら４ベッドルームで２部屋はちゃんと大バスタブ（円形と一般家庭より少し大きめ）とシャワーブースとトイレと洗面台が付いていました。もう２部屋はシャワーブースとトイレと洗面台のみでした。１２ｍの屋外プールが付いていて主人が、夜、少し泳いで「気持ちいい」と言っていましたが、朝プール見ると白く濁っていて、病気にならないかヒヤヒヤしました・・・。２階建てで写真のとおり広いLDK付きで簡単な料理も出来ました。（途中コンビニで買った餃子やハムやソーセージ等）お皿は半分油が付いていて、触った瞬間使う食器は全て洗い直しました。チェックインが２０時と遅 […] かった為、レストランへは行かず、ルームサービスでトムヤムクンとピザとサラダを注文しましたが時間がかかりましたが美味しかったです。チェックイン時はTHE CLUBに案内されVIPな扱いに皆大満足でしたが、敷地が広大なため移動はカートで、部屋でピックアップを頼んでもなかなか来ないので、直接通路に出て走っているのに乗ったほうが早いです。あと、ルームキーはかなりコツがいる（すごいスピードで差し抜きする）ので部屋に入るのが大変でした。家族や友達との旅行でスプラッシュジャングルに行きたくて、人数が多いようなら、２人１部屋で部屋を予約せずに、６人いなくてもペントハウスを６人で予約されることをオススメします。スプラッシュジャングルへは宿泊者は無料で入れてチェックインする時間が早ければ２日間楽しめますが、２日間だと少し飽きるかもしれません。体に刺青が入っていても全然大丈夫ですよ！日本のプールでは入場できませんがタイは刺青文化なんでどこでも気軽に入れますよ。サイトの前評判が悪すぎただけに、かなり満足できる内容で満喫することが出来ました！！！あと、周辺にコンビニやレストランが無いため、違う地区や空港から直接ホテルへ向かう方は、コンビニでビールやワイン等のアルコール、飲料用の氷やジュースやおつまみを買っていかれる事を強くオススメします。 Read moreGenuine Hotels.com guest review
前評判通り、悪くも良くもなく、普通でした。ホテルというよりアパートです。部屋はそこそこ広いですが、内装はいま一つ高級感がなく、古ぼけのテレビを見るだけで、３つ星以下ですね。且つなぜか１階の部屋に泊まらせまして、海を眺めるところか、景色は全くありません。 プールはよかったです。夕日を眺めながら泳ぐのは最高です。water-parkも楽しかったです。息子たちは連日遊びに行きました。 というか、ほかにはいくところがないからです。ビーチはきれいですが、波があり、深いし、ちょっと子供には不向きです。また、ほかのイベントもなく、特に夜は何かショーをやってほしいです。 また、バトンビーチ行きもシャトルバスは１日１便しかなく、２４名定員制で、今回運が悪く、満員のため、賑やかなバトン地区にはいけなかったです。 […] 少し有料でもいいですので、便数を増やしてほしいです。特に翌日プーケットを離れる観光客には柔軟な対応をしてほしいです。 子供連れ、１－２泊なら、ままお勧めしますが、自分が次回プーケットに行くなら、たぶんほかのホテルを選びます。大きな不満はないですけど。。。 Read moreGenuine Expedia guest review
度假村从外面看很久，内部的的装修还行，但离5星级的标准还有距离。我们在里面的一家泰国餐厅吃了一顿晚餐，味道不如国内的连锁的快餐店，本来挺饿的，一吃就包了。还有在check out的时候我明明付完了所有的费用，等到了机场银行通知我，说我的卡又被刷了一笔53美金的费用。我想费用不多也就没有找他们要回来，但是给人的感觉不好。第一我已经付了所有费用，第二我原来刷的都是泰铢为什么现在刷美金。这个酒店占地面积很大，但其他的东西真的远远达不到5星级的标准。Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )