All hotels in Mai Khao, Thailand
1 room, 2 adults
You can collect Hotels.com® Rewards nights here65 Moo 4, Mai Khao, Phuket, 83110, Thailand, ‏‎800-491-6126
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3.8 / 5Good

Score breakdown (from 141 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    3.8
  • Comfort
    3.9
  • Condition
    3.8
  • Neighborhood
    3.1
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4.0 / 5Excellent
"Nice and sooo quiet Hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
It's a completley family resort and it's kind of boring for young generation.It has a beautiful beach but without any facilities and you can not use it. It's next to the airport but you can not hear anything in room that's a great point it has a beautiful area and garden and pools. Has a great breakfast buffet. If you travel in group it's a good place to stay.
Genuine Expedia guest review
Other trip Sep 28, 2014
Ben5
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
Great Water Park, Friendly staff and very big hotel area,wonderful rooms. We want to visit that hotel A.S.A.P.
Genuine Venere guest review
Other trip Sep 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Absolutely incredible."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is simply stunning. The staff is incredibly congenial and goes out of their way to be helpful. The grounds are absolutely beautiful. The ocean is right there, as is the water park. The fitness center is one of the best I've ever seen in a resort. The room is absolutely immense and comfortable. It's like moving into a very nice, very large apartment. It has a full, Western kitchen. That's great, considering there's a small market on the grounds. There is a full living room/dining room. The bedroom is massive, and the bathroom is superb. I was very, very sad to leave, even though we were going to another very nice resort in a different city. This was just an overnight stop.
Genuine Expedia guest review
Response by Centara Grand West Sands Resort & Villas Phuket
Dear Derek I appreciate you taking the time to write your experience feed back from your recent stay.I glad to hear that our facilities and service provided was met your expectation. I will certainly share your positive remarks to our team for our future improve. We hope that we will have the opportunity to welcoming you back to our resort very soon. With best wishes, Mr Daow Sittichan Quality Manager
Other trip Feb 11, 2014
Derek
US
2.0 / 5Fair
"Nice Water Park / Disappointing Hotel Resort"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Didn't feel like we got our money's worth. Maintenance issues in both rooms. Food at the Splash Park was terrible and the dining experience at the entire facility was overpriced. Had to change rooms because when smoking on the balcony the next room complained of the smoke.
Genuine Expedia guest review
Response by Centara Grand West Sands Resort & Villas Phuket
Dear Patrick Warm greeting from Phuket to USA, I appreciate you to taking the time to write review and feed back from your recent stay. Kindly note that we have started our extensive maintenance program addressing various issued included value for money from Water Park and throughout our resort. I will certainly share your comments to our team for future improve. I am sorry that our service provided not met your satisfaction. With best wishes, Mr Daow Sittichan Quality Manager
Other trip Jan 17, 2014
Patrick
US
1.0 / 5Poor
"Not a five star hotel"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
We wanted to visit Thailand in a nice five star resort and thought the kids would enjoy the water slides at the same time. When we got to the hotel, we realized that it is more like a two star hotel. The staff did not even help us with our bags. The water park had no place and their solution was to suggest a beach towel on the grass. The buffet was over crowded and the food was like an Americanf fast food restaurant with no local flavour.
Genuine Expedia guest review
Other trip Dec 30, 2013
avid traveller
US
4.0 / 5Excellent
"Nice Family Resort"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed at the Centara for one night. Our room was a suite which we enjoyed. The location is near the airport so you can hear the jets landing and taking off however that did not cause a problem sleeping. The hotel staff was excellent. All staff at the front desk spoke very good English, however, staff throughout the resort did not speak English. This could be improved to better handle English speaking guests. We did not get a chance to go to the water park but did get to walk to the beach and see the pool. Great beach and great looking pool!! The resort is large but they have golf cart type buses that drive you anywhere you want to go. We found this very convenient.
Genuine Expedia guest review
Other trip Dec 4, 2013
Jim
US
4.0 / 5Excellent
"can't find the hotel at night"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
oveall, it was quite good.it will be better if it make a sign on the road.i can't find it at night!
Genuine Hotels.com guest review
1 night family trip Aug 7, 2013
A Traveler
US
3.0 / 5Good
"Nice hotel, excellent fun for kids!"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
The so called twin queen beds are only single beds. Found the room somewhat dirty, with dusty floors and webs in the bathroom ceiling. The Housekeepers only do the beds, they don't take the rubbish away, at least my rubbish piled up for the whole week. Good room service, ok prices for the good quality food. Excellent assistance from Reception.
Genuine Expedia guest review
Other trip Jul 11, 2013
Pabel
US
3.0 / 5Good
"Nice hotel for families with kids"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good facilities overall and enjoyed the stay, but disappointed with room cleanliness and with the varity and quaility of breakfast buffet
Genuine Expedia guest review
Other trip Jul 4, 2013
saif
US
3.0 / 5Good
"Great hotel, bad transport"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel, the only problem was that we arraigned a transfer from the airport to the hotel--through the hotel and the car never arrived. We called the hotel from the airport and they said they would send a car, which they did not do. Eventually we got a cab there and they apologized and did not charge us
Genuine Expedia guest review
Other trip Dec 25, 2012
A Traveler
US
5.0 / 5Outstanding
"Incredible time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We were very nervous as we read some poor reviews. I think perhaps people are not used to staying in Thailand, or were expecting something different. We had a fabulous stay. The staff was very pleasant and helpful (they even upgraded our room without us asking). The grounds are spread out, but we had no problems getting the golf cart to take us back and forth. I think we walked twice from our room near the Front Desk to the Breakfast Hall and it takes about 10min. Its not a big deal. The Water Park is free. The Breakfast buffet was one of the best I have ever had. A lot of variety, and very very delicious food. Two pools (with nice shaded sitting 'rooms'), Kids Club, Water Park. If you have a family its incredible.
Genuine Hotels.com guest review
2 night family trip Aug 8, 2012
Jeremy
US
5.0 / 5Outstanding
"Clean and roomy. Fun water park."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Big, clean, white living area and rooms. Considering the water park fees are included, this hotel provides excellent value to families, group of friends travelling alike.
Genuine Expedia guest review
Other trip Jun 17, 2012
Ben
US

The following English reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"Terrible"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    2.0
We arrived to very friendly porters who were the most helpful of all the staff. There was a man at reception complaining we should have took this as a sign. Vastly overpriced and impersonal, this hotel has nothing Thailand about it. We only stayed here one night thankfully as it is very close to the airport, we had an early flight. At dinner We asked for Prosecco and they gave us Grappa Prosecco, the poor waitress seemed terrified to ask her manager when we explained the confusion the manager refused to change them. we paid three times the amount for food and it was the worst meal we had, not a reflection on the chef i'm sure this hotel is all about profit so poor ingredients and short cuts.
Genuine Hotels.com guest review
1 night trip with friends Apr 18, 2015
Jordan
GB
2.0 / 5Fair
"Bad experience"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
We've waited for 3 hours to check in. The staff mixed up our passports with other guest and they couldn't find our booking. The villa isn't the same as the picture shown in hotel.com or in their own website. Their explaination is the one we booked is already full, we are quite sad of it. For the room itself, it's not really clean, we found cigarette on the floor, and the pool and jacuzzi is quite dirty. The door of toilet is damaged which we couldn't close the door. We've ask for extra bed at the time we check in but no one come to set up the bed until we keep calling the management office. They finally came to make up the bed at 1am in mid night!! The staff in restaurants are nice, we had great dinner in there. The private pool is really big. But other than these, we are disappointed with the rest. We definitely will not visit this resort again.
Genuine Hotels.com guest review
Response by Centara Grand West Sands Resort & Villas Phuket
Dear Valued Guest, Thank you for sharing your candid feedback, and we hope you will accept our most sincere and profound apologies for not measuring up to your expectations. We are distressed to learn about your experience and I have taken up your comments with the team for immediate investigation and corrective action. We always strive to serve our valued customers with the highest and most consistent of standards, and we request you to consider this as an aberration that is not reflective of our regular service. Again please accept our sincere apologies and we hope you will offer us another opportunity to look after you in a manner that you expect. Sincerely yours, The Management
3 night family trip Apr 5, 2015
Wing yi
AS
5.0 / 5Outstanding
"Lovely time ..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Enjoyed a very relaxing break. Would definitely return.
Genuine Hotels.com guest review
2 night trip Feb 27, 2015
Jane
GB
4.0 / 5Excellent
"Remote and good"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
The hotel was in lovely grounds and spread out over a nicely landscaped area. The room we had was superb and had a quiet swimming pool right outside. The Hotel restaurants were OK but pricey which could be a problem if you were stranded there. We had a 1 bedroom apartment with full kitchen and also a hire car so travelling to/from a supermarket was no issue. Breakfast did tend to be a bit of a United Nations scrum and even though there were many choices I didn't quite understand the make-up of the menu. All in all just what we wanted but well away from the busy tourist Phuket.
Genuine Hotels.com guest review
7 night romance trip Feb 8, 2015
Paul
GB
5.0 / 5Outstanding
"Great place for short stay :-)"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    1.0
Stayed one night here and got upgraded to a suite. It was more than enough space with a kitchen, separate bathroom and nice livingroom. Service was excellent, the only negative was that it was pretty full of Russians unfortunately, also the closeness to the airport made it pretty noisy at times, no probelem for the night we stayed but I don't think I would like to stay for 2 weeks there.
Genuine Hotels.com guest review
1 night romance trip Feb 8, 2015
Heidi Jane
AS
5.0 / 5Outstanding
"Good hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Hotel environment is very good. The attendant team is professional and polite. Kid likes water park too much. Very near with airport. Far away from Phuket town and Patong beach. Lovely hotel has shuttle to Patong beach. Hotel food is good while a little expensive. There are several small restaurants outside hotel as alternatives. Generally this is a very perfect hotel for family to take kid in.
Genuine Hotels.com guest review
6 night family trip Jan 23, 2015
A Traveler
AS
3.0 / 5Good
"Great location for the airport and beach"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel/resort is located in lovely grounds with friendly staff on hand to transport guests by buggy. The infinity pool near to the beach was fantastic. The only criticism would be that some of the drinks sold at the pool side were at a higher price than the price advertised on the menus.
Genuine Expedia guest review
Other trip Oct 6, 2014
Paul
GB
4.0 / 5Excellent
"Amazing"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
This hotel is pretty much amazing, the service is top notch and all of the staff are always of help. A must to do is visit the beach, 10/11km of scenery not to be missed. Plenty for all ages to do at the splash back. One down side is its situated next to Phuket airport which didn't bother me but may not appeal so much to others due to aircrafta taking off/landing. The resort is tucked away so there's not much to do for a few miles around.
Genuine Hotels.com guest review
2 night trip Sep 24, 2014
Raj
AS
4.0 / 5Excellent
"Great Retreat for Both Adult and Children"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I read a numbers of negative review on the condition and cleanliness of the hotel. However during my stay, everything was fine.
Genuine Expedia guest review
Other trip Jun 29, 2014
Davies
SG
4.0 / 5Excellent
"Great place for parents with kids"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Spent 6 nites with our family and two young grandsons they loved the water park. We enjoyed our afternoons around one of the quieter pools and enjoyed the restaurants of an evening. Nice varied menu for all ages. Also went just outside the resort for some shopping and dining which we enjoyed.The staff here are very helpful and gracious. It is a very large complex but shuttles are available,Not the resort to stay in if you want to be close to nite life.Also because of the proximity to the airport it does tend to be noisy.But if you have kids this a great place to be.
Genuine Expedia guest review
Response by Centara Grand West Sands Resort & Villas Phuket
Dear Sir or Madam, Greeting from Centara Grand West Sands Resort & Villas Phuket,Thank you for your taking the time to write review and share from your recent st ay with us.I glad to read that our service and product provided met your expectation especially staffs helpful and also your grand son love our water park. I certainly sure bring up to our team and share to our staffs. Once again thank you for your feedback we hope we will have opportunity to welcoming you back to our resort near future very soon. With best wishes, Mr Daow Sittichan Quality Manager
Other trip Apr 3, 2014
Gramps
CA
3.0 / 5Good
"Overrated as 5 star"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
For a 5 star rated hotel, the service is very average as the hotel staff are not trained to please their guests. The rooms were clean and comfortable. The property has 3 derelict buildings and with greater than 90% of the guests at the hotel being Russian will make you feel that you are in Soviet territory. The beach is nice however the hotel surroundings is average and lacks amenities such as convenience stores or restaurants. There are only few options available closeby. The hotel is quite a distance > 50kms from Patong so the travel options are the hotel courtesy bus which is always fully booked up or taxi which can cost $100 for a return trip.
Genuine Hotels.com guest review
Response by Centara Grand West Sands Resort & Villas Phuket
Dear Sir or Madam Greeting from Centara Grand West Sands Resort & Villas Phuket. I glad to hear that you enjoy during you stay with us.As you know our hotel are suit for family because children will enjoy and great fun in our Water Park. We have 5 restaurants in our hotel with 2 inside our Water Park for lunch time open. 3 In our hotel area with Thai food, Italian food and International food with fabulous theme buffet. For transport to Patong thank you for your comments and I certainly sure bring on board. Once again thank you for your feed back and we hope we will have opportunity to welcoming you back to our resort very soon. With best wishes,
7 night family trip Mar 19, 2014
A Traveler
AU
5.0 / 5Outstanding
"Great service, lovely resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed here after a few nights in Patong and it was a refreshing change. Love the feel of the resort and love how the beach is accessible, just a short walk from the pool. If you walk further south by the beach you can watch the planes take off very closely from the beach. The service was great too. Boyd checked us in and introduced us to the resort and our room and we really appreciate his service. The whole place iis pretty big but we walked from place to place instead of relying on the buggy service.
Genuine Hotels.com guest review
Response by Centara Grand West Sands Resort & Villas Phuket
Dear Nefnay Warm greeting from Phuket to Singapore, I appreciate you taking the time to share your experience from recent stay. I glad to hear you like our resort beach area that grateful and especially our service provided met your expectation. We hope we will have opportunity to welcoming you back to our resort very soon. With best wishes, Mr Daow Sittichan Quality Manager
1 night trip Feb 9, 2014
A Traveler
SG
3.0 / 5Good
"Poor service at the restaurants"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
My family and I stayed at the resort for 4 days and 3 nights in late Jan 2014. While the service at the resort was good, we couldn't say the same for the restaurants. Food took very long to arrive and they got the orders mixed up. I was even told off by a waiter when I decided to help myself to some cutlery at the cutlery station despite my request for them 15 mins earlier. My recommendation is that you walk out of the resort and eat at the local restaurants nearby. Much cheaper and tastier.
Genuine Hotels.com guest review
Response by Centara Grand West Sands Resort & Villas Phuket
Dear Madam Zamani, Warm greeting from Phuket, I appreciate you taking the time to write details account of your experience in our resort. I am sorry to learn that you found several matters unsatisfactory and I would like to assure you that appropriate action has been taken to remedy, where necessary, the problem which you highlighted. we would like to sincerely apologize for the inconvenience experienced. We hope that we will have the opportunity to welcoming you back to our resort very soon. Mr Daow Sittichan Quality Manager
3 night family trip Jan 29, 2014
A Traveler
SG
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
We stayed there one night before taking the flight back home. We chose it because of the location (10-15 mins away from Phuket airport) and was smart since we had an super early flight to catch. Splash jungle was a blast and we would love to go back. Hotel staffs were not very helpful when we booked a taxi through the hotel for pick up and taxi never arrived...they didn't even come up with any suggestion and just said it's the taxi company issue, not theirs...Hope to see improvement in their service standard but the hotel location is really convenient and room was decent.
Genuine Hotels.com guest review
Response by Centara Grand West Sands Resort & Villas Phuket
Dear Sunny Girl, Warm greeting from Phuket, I appreciate you taking the time to write a detailed account of your experience in our resort. Sorry to hear our taxi service were not met your expectation for service provided. I certainly sure bring up on board meeting although taxi service was not our service provided but we have to involve and talk to out source company. It was pleasure to read our Splash Jungle are on your list and love to coming back. Once again thank you for feedback and recognition and we look forward to welcoming you back to our resort very soon. With best wishes, Mr Daow Sittichan Quality Manager
1 night family trip Jan 28, 2014
A Traveler
AS
5.0 / 5Outstanding
"Excellent family resort hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Its more than worthy to be called a family resort hotel. It must be improve the breakfast foods & international buffet. Thai food at thai restaurant its excellent
Genuine Expedia guest review
Other trip Dec 28, 2013
satio
GB
4.0 / 5Excellent
"Comfy beds"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Quality of service is better than before. They now have a club to let you check-in, check-out. Free refreshments will be served at anytime in the club (within office hour). So you no need to check-in together with those group reservations.
Genuine Hotels.com guest review
2 night family trip Aug 23, 2013
A Traveler
AS
5.0 / 5Outstanding
"Fantastic family resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Our family had a wonderful time and our room was more than what we expected. Having Splash Jungle on site was a huge bonus for the kids and adults on our group. We will definitely stay again. So many facilities, shuttles and swimming pools.
Genuine Hotels.com guest review
3 night family trip Aug 26, 2013
Kaida
NZ
5.0 / 5Outstanding
"Cool resort, Great for family getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
With 2 young children our high light was the water world ( JUNGLE SPLASH ) Also the swimming pool with beach view was cool !!! Friendly staffs, New resort
Genuine Expedia guest review
Other trip Jul 18, 2013
Sammo
AU
4.0 / 5Excellent
"Great location and good room quality"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Great location near the airport and splash jungle - this is the second time we stayed for these reasons. This time we had two adjoining rooms which worked well - last time we had an apartment which was nice and very big. The rooms are of a good quality and fit out but some elements of the room seem a bit run down (eg. this time there was water damage evident on one of the walls). Definitely avoid the cafe near the wave pool at splash jungle - the food is terrible. Sea Breeze restaurant is very good, great buffets and the staff are very friendly (although the service can be very slow). There are buggies which can transport you between the various buildings - they can take some time to arrive but are generally efficient. The staff are very friendly and attentive.
Genuine Expedia guest review
Other trip Jul 13, 2013
A Traveler
AU
4.0 / 5Excellent
"Good for kids"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    1.0
It was very good for children. Not crowded and good view in the water park. The breakfast restaurant was also tasty and good. Only annoying things are there were some noisy transit guests after midnight , since it is very close to the airport. couldn't sleep well.
Genuine Hotels.com guest review
3 night family trip Jun 15, 2013
James
AU
4.0 / 5Excellent
"Great resort"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great family friendly-resort, the villas are perfect as a home away from home.
Genuine Expedia guest review
Other trip Jun 16, 2013
Kev
AU
5.0 / 5Outstanding
"Holiday pleasure at Centara West Sands Resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We had the most wonderful stay at this resort. The staff were beautiful and we would love a special mention to Chay whose work ethic was outstanding but his kindness and manner made our trip extrodinary. Everything you need is at the resort and a complimentary shuttle bus each day for shopping as well. A big thank you to Centara grand west sands resort we will be back.
Genuine Expedia guest review
Other trip Apr 29, 2013
Lisa
AU
2.0 / 5Fair
"Downscale hotel with awful food"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
We booked this hotel to stay with our 3 children due to its' proximity to the water park. That said, we would never stay here again, especially for such a small park with only a few slides. The food is really awful - and the service as well. We requested a wine opener 3 times and finally had to visit the front desk in order to receive it. There isn't a lot of English spoken so even simple things like asking for salad dressing at the pool restaurant were unsuccessful. The apartments are shocking ugly with nothing at all on the walls, no rugs on the floors, etc. We visit Thailand every year and would never stay here again.
Genuine Hotels.com guest review
2 night trip Apr 7, 2013
Leslie
IE
4.0 / 5Excellent
"Disappointing extra charge on arrival!!!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We booked a holiday for two adult and two children but on arrival the hotel claimed the apartment which was allocated when booked was too small for our family!!!! We were made to pay extra £100 per day for a apartment suitable for four on top of the original holiday package fees we paid in England!!!! As we were too tired from the journey and I did not want to spoil my previous time with my family I paid the extra charge to be admired to the hotel:( Apart from initial shock the hotel was nice and clean and we thoroughly enjoined the rest of our holiday.
Genuine Expedia guest review
Other trip Feb 10, 2013
Medi
GB
5.0 / 5Outstanding
"Would definitely come back!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Our pent-house was simply great! All of us loved it so and enjoyed our stay here. Will definitely stay here again when we visit Phuket. =)
Genuine Hotels.com guest review
1 night trip Oct 29, 2012
Shiqin
SG
4.0 / 5Excellent
"Not bad nice place very large"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel was nice. It's not as close to the airport as stated. Huge hotel and ver spaced out. Room was nice and large which was good and good tvs and DVDs.
Genuine Expedia guest review
Other trip Aug 23, 2012
Amanda andClint
AU
1.0 / 5Poor
"Not Recommened for Couples!!"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The resort is not ideal for couples at all. It's very dark and boring at night since there are no lights around the pool and beach. Also the restaurant food quality is very poor. For such a large resort it only had one restaurant that couldn't even fit 60 people! Service of staff is bad, not helpful. Worst restaurant I've eaten at, especially with the prices they were charging. The only attractive thing for families is Splash Jungle, otherwise nothing else thats good in the resort. Definitely not going back there.
Genuine Expedia guest review
Other trip Jul 17, 2012
Zena
AU
2.0 / 5Fair
"Disappointed"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
We waited 2 hours for our 4 bed room penthouse ( 8 guests staying) we were placed in a 3 bed room penthouse that sleeps 6 - we then spent the next two hours trying to secure a room for 2 of the guests. It was only after finally bursting into tears that they moved one of the families into the adjoining 3 bedroom penthouse - only draw back there was no running water and the pool was empty. The following morning our luggage and check out were took over an hour and we only just made our flight. They also tried to charge me for the additional room
Genuine Expedia guest review
Other trip Jul 2, 2012
Bernadette
AU

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"อยู่นานๆได้มั้ย"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
มีความสุข. สะดวก. สบาย ดีมาก
Genuine Hotels.com guest review
1 night family trip May 15, 2015
A Traveler
TH
4.0 / 5Excellent
"ช่วงเวลาแห่งการพักผ่อน"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
เป็นโรงแรมที่เหมาะกับการพักผ่อนเป็นอย่างมากโดยเฉพาะครอบครัวที่มีเด็ก สวนน้ำsplash jungleทำให้เด็กๆเพลิดเพลิน ภายในบริเวณโรงแรมมีทุกอย่างครบ ประทับใจในการต้อนรับและการบริการของพนักงาน มีโอกาสจะมาใช้บริการอีกแน่นอน
Genuine Hotels.com guest review
2 night family trip May 13, 2015
chotirod
TH
5.0 / 5Outstanding
"不错的酒店"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
度假村很大,有各种类型的房间。我们住的是两卧室的套房,房间很大,而且靠近水上世界,一下楼就是水上世界的入口,非常方便。度假村里还有个儿童俱乐部,适合各种年纪的孩子。早餐也很丰盛,还有小孩的独立区域。出门就有高尔夫车,去哪里都很方便。度假村外面就有水果摊和小饭馆,价格便宜,味道还不错。总之这个地方真的不错。离机场15分钟车程,不过也要500株。
Genuine Hotels.com guest review
1 night family trip May 5, 2015
heng
CN
4.0 / 5Excellent
"Glenn"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Bodde der en natt før hjemreise, Det passer nok best for barne familier
Genuine Hotels.com guest review
1 night trip Mar 29, 2015
A Traveler
NO
5.0 / 5Outstanding
"Bästa hotellet jag bott på Någonsin!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Ett underbart hotell!! Bästa jag bott på i hela mitt liv! Kan nog stanna med att såga det. Bästa sängarna jah sovit i och frukosten är oslagbar. Den va helt otroligt bra att det inte går at beskriva med ord. Enda som inte fick fullt va rummets renlighet. Allt va så otroligt rent under sängen. Dock hittade min kompis en oanvänd blöja under sängen. Inte ofrächt, men ville bara Påpeka. Hotellet får 5 av 5 thåjiii!
Genuine Hotels.com guest review
2 night trip with friends May 3, 2015
oscar
SE
5.0 / 5Outstanding
"Très bon sejour"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    2.0
Village hotel , l hotel est super avec accès a l aquaparc c était genial
Genuine Hotels.com guest review
2 night family trip Apr 15, 2015
Nora
FR
4.0 / 5Excellent
"Avslappnande"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Bra och lugn hotell, rekommenderas starkt för ny par!
Genuine Hotels.com guest review
1 night family trip Apr 22, 2015
Mustafa
SE
5.0 / 5Outstanding
"酒店很好,适合家庭出游。"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
酒店位于迈考海滩,位置有点偏,离机场很近,酒店的环境非常好,有私家海滩,还附带有一个比较大的水上乐园,非常适合一家大小度假,静静的住上几天,泡泡酒店就已经非常美了,入住当天比较晚,酒店给免费升级为海边带泳池的别墅,是一个非常大的惊喜。酒店的私家沙滩虽然沙子不是很细但是水非常清澈,站在沙滩上就能看到飞机从头上起落。酒店的员工也非常友善,服务很好,下次去还会选择继续入住。
Genuine Hotels.com guest review
1 night family trip Feb 13, 2015
JiaJing
CN
3.0 / 5Good
"sor far so good"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
離市中心有D遠,整體都可以,唯獨訂房hotels.com & Hotel溝通不足有些點失望!
Genuine Hotels.com guest review
4 night family trip Feb 24, 2015
Sin Yi
HK
5.0 / 5Outstanding
"非常好,很喜欢,玩得很开心!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
非常漂亮的酒店,很大,很美,还有很大的水上乐园,带小孩出游真是非常好的选择,离海滩也很近,几乎就是酒店里面,有个无边泳池面朝大海,在泳池边躺椅上休息喝饮料看风景真是很舒服啊!反正各方面来说都是值得推荐,性价比超高!唯一的缺点大概就是离机场太近,有点吵。
Genuine Hotels.com guest review
1 night family trip Feb 27, 2015
huiping
CN
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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