"Not so great staff, good location, nice hotel"
10/01/14 krishnaprn Singapore, Singapore
Staff goes by what is written on the online booking printout. They refused me breakfast eventhough my printout had below. Room only includes freak breakfast and wifi. It took the hotel manager to sort it out for me with his staff. The hotel manager wasn't available during the time I reached hotel (at night).
Stayed here in August. Arrived late from airport. On our way to our room I noticed the walls were dirty and marked on our way down the hallway. Arrived into the room was welcomed with two single beds! Man at reception said there was no double bed available! Bathroom floor was covered in ants, toilet was leaking. Laid on our beds and they were rock hard. Was woken by screaming children playing up and down the corridors!! Got out of bed stepped on a rusty nail!! Back was killing me from the hard bed! Went for breakfast the buffet was terrible and ridiculously over priced for what it was $24AUD for 4 slices of toast and a mandarin orange! The rest of the food looked horrendous e.g chicken porridge!!(never want to witness the sight of that again) complained to staff and got out into a room with a pool view!!! The pool was green with broken tiles all over!!! Enough was enough we left and found a much nicer hotel not too far away! One night in that place was enough!!
06/23/14 Marine B Paris, France
We stayed in this Hotel at the beginning of June. Our room was very comfortable and the swimmingpool is very nice. I liked the fact that we could put our luggage in their luggage store in order to take them back later. The location is not so convenient when you want to walk towards the center because the sidewalk is not always practicable and the street is very dark during the night, so it can be dangerous to come back to the hotel on foot. This is of course not the mistake of the Hotel, but I think it is important to know that.
"Would rather have slept on the street"
06/21/14 Mishelle S Mooloolaba, Australia
What an awful hotel ! Dirty, smelly no hot water, bed like concrete, pool was green, no westerners at the time we were there so confronting for my daughter to even lie in the sun around the pool when the hotel was filled with dirty old leering men from Java who wouldn't take their eyes off her. She is 14 ! As the World Cup soccer was on every game was shown live from 11pm through to 8am around the pool area so I had little sleep. And to top it all off, my daughter and I came home with a staph infection on our skin from the bed sheets. Would never go back!
06/14/14 Ralp S Singapore, Singapore
I like this hotel, cozy and not far o the main Legian street with all restaurant n PUB. I love it easy to go there. Unfortunately sometimes the wifi is a trouble for me. The connection sometimes so bad. thanks for the staff who always help me. And i love the room, the restaurant and in the night i can watch football as well in the Bar. I enjoy it a lot. i stayed here for 4 nights. I will miss Bali. On the next time i come to Bali and stayed in this hotel, I hope the wifi already good. Thank you.
"Value for stay but far from main beach"
06/08/14 Tim560 Bangkok, Thailand
Location; On Majapahit Road next to the canal; Can walk through main Kuta beach via Jalan Raya Kuta foe 20 minutes passed Legian heading to the west ;(At the time we stayed Majapahit road are now under connstruction ; there a flood and dirt on street). Exterior A complex 4 building condominium which main swimming pool at center (not much clean but ok for dipping) (pool depth 1.50 cm.) Pool bar also available Main Lobby are big Staff are some friendly some bad speech.\ Interior Room small but Big bed and comfort though; little balcony for pool view and smoking area; Toilet small ; also our room sink has caracked in it.Wifi is signal strenght and fast. All in all; Not bad for these room rate if you not mind with the location.
"Excellent for stay"
05/28/14 sisca2014 Sydney, Australia
why people say this hotel is less convenient... 2 weeks ago I stayed 4 days, during my stay I never found a problem that should I complain and honestly, I feel comfortable and meet the friendly staff. I plan going back to stay at bali kuta hotel in this week.
05/28/14 Trish N Sydney, Australia
My second time comes to Kuta, It is a nice hotel with nice food. Easy to go to Kuta Beach n Legian area for my shopping time, Thank you for the shuttle bus! I will come again in My Third Trip to Bali.
"Don't stay here"
04/15/14 Firella_86 Melbourne, Australia
My partner and I stayed here for 15 nights. After much reviewing on trip advisor we saw this hotel had mixed reviews. We thought for the price it would be good value for the amount of nights we stayed there. The night we arrived we checked in and went to our room. As I walked in the bathroom. The toilet seat was very worn and disgusting. The room smelt very strange. We went to reception and they offered to move us to a room with a pool view as that is what we originally booked. We get in the room and there was no view of a pool just a big tree. I went to use the bathroom again and the toilet would not flush and was leaking on the floor.... We went back to reception and by this stage we had enough as we flew in late. They upgraded us to a junior suite. We walked in and the room was decent. The photos and website look nothing like the actual room. Breakfast was very poor with most days they didn't have simple things like bananas. The staff service was also very poor. We ordered omelettes and had to collect our meals our selves with 5 staff standing there watching us. We booked a lot of tours so we weren't home very often. The swimming pool deck is very worn and dangerous. I put my foot straight through one of the boards. The bottom of the pool had missing or broken tiles everywhere. Very unpleasant when trying to relax and have a swim. We booked this hotel thinking we could get a massage from there day spa but there isn't even a day spa in the building. Wifi was very poor in room and couldn't get any service. Half the days the internet wasn't even working. Finally there was never any hot water to have a shower. We complained 7 times in our stay and only got hot water 1 night when the big boss was staying at the hotel. Would never stay here again. Only one staff member by the name of RYAN went above and beyond his way to make our stay as pleasent as possible. He organised bananas for us every morning and delivered to our room. He should give the rest of the staff a lesson in real customer service. I thank RYAN for his service but that was the best part about our stay. Very disappointing when it was my partners first trip overseas. Will never stay here again
"Cockroaches on pastry table at breakfast"
03/03/14 skp288 Singapore, Singapore
There were cockroaches on the pastry table during two mornings, and flies on one morning. The rest is for you to infer. The staff tried their very best, and are to be praised. I heard that the management and the property owner are locked in dispute about their business arrangement regarding the hotel.
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