"가격 대비 효율이 좋은 호텔"
환불이 불가능한 조건으로 저렴한 가격에 이용했습니다. 전반적인 시설은 훌륭한 편이나 쿤타스트릿이나 비치와는 거리가 조금 있고 주변 거리가 어두워 외출때는 택시를 타야 했습니다.Genuine Hotels.com guest review
☆４つクラスの評価が妥当であるかどうかは、疑問が残りました。 良かった点 ■1時間程度のアーリーチェックインでしたが、なんとか応じてもらえました。 加算はありませんでした。 ■スタッフの方は皆フレンドリーで、なにかと声をかけてくれました。 1人旅でしたが、楽しく過ごせたと思います。 ■スーパー、コンビニなども程近くにあり便利でした。 ■ プラマシャトルバスのバス停が近かったので、活動するのに便利でした。 残念な点 ■建物内の廊下に、エアコンの室外機があり（日本では考えられない施工ですが） 他の部屋でエアコンを使用しているあいだ中、すごい音が客室内に響き渡っていました。 耳栓をして眠りましたが、振動がベットを通し伝わり不快でした。 ■セーフティボックスがなかった点 ■バスローブが設置されて […] なかった点 （4つ星標記だっただけに残念でした） Read moreGenuine Expedia guest review
プールビューデラックスに宿泊したが、風呂場の排水が悪い以外は特に悪いところはない。サービス、朝食は非常に良い。Genuine Expedia guest review
６日間滞在しました。 ｽﾀｯﾌの対応も良く、ﾌﾚﾝﾄﾞﾘｰですごく親切にしていただきました。 ﾛﾋﾞｰにﾐﾈﾗﾙｳｫｰﾀｰを忘れていったことがあって 夜、部屋に戻ってきたらきちんと届けてくれてあったり DFSまでの送迎の間にﾛｰｶﾙﾌﾟﾗｲｽで買えるお店に連れていってくれたり （ﾁｬｰｼﾞ料は発生してません） ｵﾌﾟｼｮﾝの申し込みやｽﾊﾟの手配、ﾚｾﾌﾟｼｮﾝの方々、ﾚｽﾄﾗﾝのｽﾀｯﾌなど 皆優しくてとても快適に過ごすことができました。 ﾌﾟｰﾙも充分な広さで、ﾚｽﾄﾗﾝの朝食も毎日ﾒﾆｭｰが違ったり 毎朝楽しみに朝食を頂けました。 部屋はﾊﾞｽﾀﾌﾞがないのが少し残念かもしれませんが 掃除はいつもｷﾚｲにされてて、寝に帰ってくるには十分な広さと設備です。 ﾐﾈﾗﾙｳｫｰﾀｰも毎日補 […] 充してくれます。 とにかくｽﾀｯﾌがみなさんﾌﾚﾝﾄﾞﾘｰで優しいので また泊まってみたいと思えるﾎﾃﾙでした。 Read moreGenuine Expedia guest review
悪くない。清潔、スタッフも良い。 治安も普通かと。Genuine Expedia guest review
ジュニアスイートの部屋に宿泊しました。 「ジュニアスイート」という響きからすると物足りない感じが多少しますが、 値段から考えると適当だと思います。 少し歩くとスーパーもあるので、歩くのが苦手な人でなければ立地もよいと思います。Genuine Expedia guest review
Stayed here in August. Arrived late from airport. On our way to our room I noticed the walls were dirty and marked on our way down the hallway. Arrived into the room was welcomed with two single beds! Man at reception said there was no double bed available! Bathroom floor was covered in ants, toilet was leaking. Laid on our beds and they were rock hard. Was woken by screaming children playing up and down the corridors!! Got out of bed stepped on a rusty nail!! Back was killing me from the hard bed! Went for breakfast the buffet was terrible and ridiculously over priced for what it was $24AUD for 4 slices of toast and a mandarin orange! The rest of the food looked horrendous e.g chicken porridge!!(never want to witness the sight of that again) complained to staff and got out into a room with a pool view!!! The pool was green with broken tiles all over!!! Enough was enough we left and found a much nicer hotel not too far away! One night in that place was enough!!
06/23/14 Marine B Paris, France
We stayed in this Hotel at the beginning of June. Our room was very comfortable and the swimmingpool is very nice. I liked the fact that we could put our luggage in their luggage store in order to take them back later. The location is not so convenient when you want to walk towards the center because the sidewalk is not always practicable and the street is very dark during the night, so it can be dangerous to come back to the hotel on foot. This is of course not the mistake of the Hotel, but I think it is important to know that.
"Would rather have slept on the street"
06/21/14 Mishelle S Mooloolaba, Australia
What an awful hotel ! Dirty, smelly no hot water, bed like concrete, pool was green, no westerners at the time we were there so confronting for my daughter to even lie in the sun around the pool when the hotel was filled with dirty old leering men from Java who wouldn't take their eyes off her. She is 14 ! As the World Cup soccer was on every game was shown live from 11pm through to 8am around the pool area so I had little sleep. And to top it all off, my daughter and I came home with a staph infection on our skin from the bed sheets. Would never go back!
06/14/14 Ralp S Singapore, Singapore
I like this hotel, cozy and not far o the main Legian street with all restaurant n PUB. I love it easy to go there. Unfortunately sometimes the wifi is a trouble for me. The connection sometimes so bad. thanks for the staff who always help me. And i love the room, the restaurant and in the night i can watch football as well in the Bar. I enjoy it a lot. i stayed here for 4 nights. I will miss Bali. On the next time i come to Bali and stayed in this hotel, I hope the wifi already good. Thank you.
"Value for stay but far from main beach"
06/08/14 Tim560 Bangkok, Thailand
Location; On Majapahit Road next to the canal; Can walk through main Kuta beach via Jalan Raya Kuta foe 20 minutes passed Legian heading to the west ;(At the time we stayed Majapahit road are now under connstruction ; there a flood and dirt on street). Exterior A complex 4 building condominium which main swimming pool at center (not much clean but ok for dipping) (pool depth 1.50 cm.) Pool bar also available Main Lobby are big Staff are some friendly some bad speech.\ Interior Room small but Big bed and comfort though; little balcony for pool view and smoking area; Toilet small ; also our room sink has caracked in it.Wifi is signal strenght and fast. All in all; Not bad for these room rate if you not mind with the location.
"Excellent for stay"
05/28/14 sisca2014 Sydney, Australia
why people say this hotel is less convenient... 2 weeks ago I stayed 4 days, during my stay I never found a problem that should I complain and honestly, I feel comfortable and meet the friendly staff. I plan going back to stay at bali kuta hotel in this week.
05/28/14 Trish N Sydney, Australia
My second time comes to Kuta, It is a nice hotel with nice food. Easy to go to Kuta Beach n Legian area for my shopping time, Thank you for the shuttle bus! I will come again in My Third Trip to Bali.
"Don't stay here"
04/15/14 Firella_86 Melbourne, Australia
My partner and I stayed here for 15 nights. After much reviewing on trip advisor we saw this hotel had mixed reviews. We thought for the price it would be good value for the amount of nights we stayed there. The night we arrived we checked in and went to our room. As I walked in the bathroom. The toilet seat was very worn and disgusting. The room smelt very strange. We went to reception and they offered to move us to a room with a pool view as that is what we originally booked. We get in the room and there was no view of a pool just a big tree. I went to use the bathroom again and the toilet would not flush and was leaking on the floor.... We went back to reception and by this stage we had enough as we flew in late. They upgraded us to a junior suite. We walked in and the room was decent. The photos and website look nothing like the actual room. Breakfast was very poor with most days they didn't have simple things like bananas. The staff service was also very poor. We ordered omelettes and had to collect our meals our selves with 5 staff standing there watching us. We booked a lot of tours so we weren't home very often. The swimming pool deck is very worn and dangerous. I put my foot straight through one of the boards. The bottom of the pool had missing or broken tiles everywhere. Very unpleasant when trying to relax and have a swim. We booked this hotel thinking we could get a massage from there day spa but there isn't even a day spa in the building. Wifi was very poor in room and couldn't get any service. Half the days the internet wasn't even working. Finally there was never any hot water to have a shower. We complained 7 times in our stay and only got hot water 1 night when the big boss was staying at the hotel. Would never stay here again. Only one staff member by the name of RYAN went above and beyond his way to make our stay as pleasent as possible. He organised bananas for us every morning and delivered to our room. He should give the rest of the staff a lesson in real customer service. I thank RYAN for his service but that was the best part about our stay. Very disappointing when it was my partners first trip overseas. Will never stay here again
"Cockroaches on pastry table at breakfast"
03/03/14 skp288 Singapore, Singapore
There were cockroaches on the pastry table during two mornings, and flies on one morning. The rest is for you to infer. The staff tried their very best, and are to be praised. I heard that the management and the property owner are locked in dispute about their business arrangement regarding the hotel.
"Worst hotel experience"
02/27/14 Sara S Columbus, Ohio
Chose this hotel because of the location, so we didn't need a rental car. Arrived on dec 31, 2103 around 3pm, front desk was crowded when we arrived, some people looked furious (later we found out why), we got our room pretty quick. Room was dirty, no bathroom mat, no towels, no hairdryer. After calling housekeeping 3 times, we finally got towels and hairdryer. In the evening, my brother and his girlfriend arrived, and was told they didn't have a room for them even tho it was already paid thru agoda. Their reason was, they had so many rooms with broken facility (broken AC, broken toilets, etc), and fully booked due to NYE. They offered them a room in a different hotel, far from Kuta, of course we refused. That's the only solution they offered to them and other guests that are also mad at the front desk. Manager was nowhere to be found or to able to be contacted (on the busiest night of hotel business!) So I offered a solution, since my boyfriend and I had a suite with a living room, we can put extra beds for tonight (for my brother and his girlfriend), and made them promised that they WILL get a room the next night and get refunded for tonight. The reception had the guts to ask us to pay for the extra beds, I told them: I just gave you a solution for you guest! No, I will not pay for the extra beds! The next day, my brother went to the reception in the morning to find out what's going on with their room, no room yet. Told them to contact him when it's available. We came back from lunch and massage, around 7pm, still no room. Waited for half hour, finally they got a room, got upgraded to a suite. Worst service I've ever gotten from a hotel. The housekeeping staff were friendly, which I appreciated their efforts to keep smiles in their faces, due to stupidity from the front desk staff. Hotel is in terrible shape, needs a lot of renovation. Will never stay there ever again!
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