"Overpriced for what you get"
The resort was convenient to the Wisconsin Dells Center but the resort itself was run down. We stayed here 5 years ago and the wear and tear of the hallways and room in that time were very evident. It was bitterly cold during our stay and we had to keep our heat running all the time to offset the cold air coming in our patio door.Genuine Hotels.com guest review
No complaints whatsoever.Genuine Hotels.com guest review
"Lots of Fun"
Great amenities . Very clean. Only thing I was not happy with was the bathroom/shower. Small bathroom area and low water pressure in shower. Room overall was great and wonderful view off of deck.Genuine Hotels.com guest review
"Room not so clean"
Shower had mold, not very clean....Genuine Hotels.com guest review
"Very nice rooms"
Water park nice, however water was too cold.Genuine Expedia guest review
"CONVINIENTE JUST A LITTLE UNHAPPY WITH THE BUFFET"
VERY HAPPY WITH ARE VISIT THERE, WE WILL BACK AGAIN.Genuine Expedia guest review
"not as good as it used to be"
I have been visiting Chula Vista with my family for several years, and I have to admit that I was a little disappointed this time. There was very poor crowd control in the waterpark - there were not a lot of inner tubes available for the slides, and children were running and cutting in front of other guests in order to grab the first available tubes. […] Further, my cousin was punched by another guest who was rough housing in the lazy river. Finally, our room was comfortable, but it was not supplied with clean wash cloths and there were some hairs on the pillows and beds. I do want point out that the staff were very friendly, but overall I feel that the quality of this resort has decreased over the years. Read moreGenuine Hotels.com guest review
"Great water park, good staff, poor management."
Overall, we had a lot of fun at Chula Vista, not without a couple of complaints however. We arrived Thursday afternoon and were immediate checked in by very friendly staff at the Condo front desk. When we arrived at our room however, we realized we were the only room available on the entire floor as the rest of that floor was being painted. The smell […] of paint was very strong, not only in the hallway but also in our room. We called down to the front desk and were told that they would be happy to move us to a different room, but only the supervisor could do so and she was currently occupied but would call us back shortly. After 30 minutes and no call back, we called down again and were told that the supervisor was still busy, then asked to wait on hold, after another 15 minutes we decided to go and wait in person at the front desk. When we got to the front desk, there was no one in line and four employees behind the desk. We asked for the manager, who promptly identified herself and began changing our room. She apologized for things taking so long, but there had been an "important" guest at the counter when I called and she needed to help him. No upgrades or food comps were offered and when I asked about cancelling the manager said she would gladly do so but we would be charged a $50.00 fee, at which point we walked away to our new room. Read moreGenuine Expedia guest review
We were upgraded to a nicer room upon arrival. Hotel staff were very courteous. The room was spacious and clean. The pool and out door hot tub were very nice.Genuine Hotels.com guest review
We were there attending a wedding. The check-in woman was very nice and helpful. When we checked in to our room, we were in a hurry to get to the wedding downstairs and discovered that the sliding glass door didn't lock. We called down to the office and they said they'd send a maintenance man up. We were very leery, figuring it would take forever and […] we'd miss our wedding. We were very surprised when he knocked on our door right away, fixed the lock within a minute, and we were on our way. The hotel feels a little dated, but the rooms were large, comfortable, and very clean. We had all we needed, and all we had to do was take the elevator down one floor to our festivities. The only food we had was at the wedding reception, but it was very, very good. Read moreGenuine Hotels.com guest review
"It was ok"
My wife, toddler and myself only spent one night there(in the king towers) so it's hard to give a full review however ill do my best. It was hard to find the resort at night. It's a little off the beaten path of the dells and my gps could not find the entrance to it. Besides that the room was outdated but acceptable and clean. Everyone was nice except […] one lady at the indoor water park entrance where they scan your bracelet to let you in. All in all it was ok. I would probably try it again. Read moreGenuine Hotels.com guest review
"Hotel front staff service"
We had a terrible service at a check-in counter. The lady there was very bad temper and unprofessional service for their own mistake. She double charged to my credit card and took more than 40 minutes to issue the refund credit for her mistake. She called herself a supervisor but her service was never considered as a supervisor's quality at all. The […] hotel was not so cleaned and shower was broken and bed sheets were dirty. If you spend same amount of money, stay somewhere else. Read moreGenuine Expedia guest review
"It Is Not Good To Forget Manners/Attitude With/For"
I liked the resorts accommodations. I Did & Do Not appreciate Night Manager Michael's Reaction to My Not Having A Place to Park Saturday Night, 14 Sept 2013. Convenient Arrangements were Not Made for Those Not Involved with the Car Shows. I was Threatened with Having My Car Towed, IF, I did Not Move My Car from the Orange Coned Area in the Parking Lot. […] Closest to the Condo's. As It Turned Out, At Least, Two More Vehicles Parked In the Same Area. Michael Did Call Me Back Saturday Night, After Looking At the 'Coned' Area; Saying He Did Not Think AnyOne Would Be Washing Cars At 7:30 AM. But to Get This Concession I Had To Raise My Voice & Repeat My Statement, After He 'Cut Me Off'. Does He Need to Be Reminded of the Reason(s) he Has his Job? Read moreGenuine Hotels.com guest review
"Poor staff training and parking at Chula Vista"
A very nice resort with both condos and hotel guest rooms set in a pretty rural setting. The first issue was a lack of parking and no assigned parking for guest or condo owners. As this resort also has a water park, parking is in very short supply. The wo-zah-wah fest downtown was the weekend we were there and Chula Vista also had a car show that made […] parking nearly impossible at times. The parking lot layout also contributes to this with areas for parking with only one way in or out forcing people to back out. This could be a first class resort but the poorly trained staff made our visit underwhelming. I do not blame the staff however because the issues were multiple and involved people our party dealt with and staff that we observed. When issues are systemic it is managements fault for failure to train staff and for under staffing in general. This started with the check in girl not knowing if the room we had was a balcony room as requested, and apparently there was no way for her to determine this or she was not trained well enough to know how to retrieve this information on her computer. After check in we could not find a luggage cart except some unusable oversize log style carts with no place for luggage just space for hangers they reminded me of something Fred Flintstone would use. We did see normal luggage carts being used by maintenance staff to haul pipes and supplies for a job they were doing. Another example of poor staff training. I won't return. Read moreGenuine Expedia guest review
We thought we had a room with a "Rver View". Upon check-in, I asked thhe front desk employee if we would be able to see the water. Her response... - (honest)... "Do you mean the rain"?. I then asked for a bellman to help with luggage, and got the "deer in the headlights" look. That evening, my wife and I were ready for a good steak. Price for the Rib-Eye […] - $49.00. Overall, a real disappointment. Read moreGenuine Expedia guest review
The room we stayed at was dusty there was mold on the sheets and the bathroom was covered in mold. While we had a great view from our balcony we were unable to use it due to the bee hive. The front desk brushed off our concerns. If any one is planning on traveling there I would stay at another hotel that offers the passes to their waterpark. The waterpark […] was a good experience. Read moreGenuine Hotels.com guest review
I was disappointed when I walk in the room it look ok but at night time when we were about to sleep the beds needs to be replace. Next morning they didn't even pick up the garbage or towels there was a note on the table if I wanted them to clean the room it will be $19.95 extra that I had to pay I pay enought money this resorts are no good it seems […] they are divided into high class middle and poor class I will never stay there any more is not worth it. Read moreGenuine Hotels.com guest review
"Waterpark facilities too small for size of resort."
Very disappointed with size of water park facilities. Way too small for a full resort. Not even a decent sized swimming pool. Then found out that I could have stayed at Best Western for $89.00 a night, which included admission to your water park, as many other people were doing. So not only was it too crowded for your resort guests, you were also compounding […] the problem by admitting other hotel's guests. I will not be back, not will I recommend your resort to anyone else. Read moreGenuine Expedia guest review
"Great resort on WI RIver."
Our famy stayed in the 2 bedroom condo. Two queen beds in one room and one king in other. Property is very large and very scenic on the Wisconsin river. You have plenty of dinning options around the resort. You can also have the duck or boat your pick you up at there dock. Tip: ask for river view with balcony on a higher floor.Genuine Hotels.com guest review
"Fun 4 kids"
Loved the waterpark! Only complaint was the weak wifi.Genuine Hotels.com guest review
My family and I stayed on the hotel side of Chula Vista, which has a lot of woodsy and outdoor elements and character. The resort is definitely off of the beaten path- it felt like we went on a nature-trip, especially when we left the resort to travel to Downtown Wisconsin Dells or other attractions. The roads were very dark and had lots of turns.... […] Pluses of our stay - very cordial and professional staff, clean room, quiet floor, nice balcony, great breakfast buffet, awesome water parks. Minuses - carpet needs to be shampooed, Friday night buffet didn't offer very many options outside of seafood. And the "All-You-Can-Eat Fish Fry" at the golf clubhouse only offered cod, which was a huge disappointment for me as I was expecting a full spread of assorted fish and seafood. Overall we had a wonderful experience... My family and I are thinking of returning again next year with another family - hopefully by then, a few changes will have been made to address the minuses provided above. Read moreGenuine Hotels.com guest review
"Out of town in boonies - but nice"
Check in person was very lame, but after that the service was better then average. Nicer rooms then some of the other water park hotels in the dells.Genuine Hotels.com guest review
So you don't spend a lot of time in the bathroom but when the wall paper is peeling off and is mis matched. It doesn't leave a good impression.Genuine Hotels.com guest review
"overpriced with poor customer service"
My room smelled like new carpet which permeated everything and beds were hard. It was a 15 minute trip to downtown but close to 30 minutes to any attraction. So you were stuck at the resort. The only thing included in my very standard room was waterpark passes and a view of the parking lot. The doors are confusing with numbers on them which don't correlate […] to where you are. Calling the frontdesk for help was a joke. They had one response, I'm sorry but no I can't help you. We couldn't even RENT a volley ball to play on the court. Seriously? The food avilable is the quality of a denny's. The vending machines were unplugged for most of our stay and the ice machine was broken. Wait for a very very good deal, or you are forced to stay there before booking a room. Read moreGenuine Hotels.com guest review
"Beautiful place, excellent vacations!!!"
My family and I have, a good vacation, we enjoy everything, we went to wisconsin river, which is next to the hotel, also we ate at the margaritas! Mexican grill"the water park is not to big, but my son my wife and I, enjoy a lot, we thinking to go again, maybe on thanksgiving, we recommend, "chula vista" wonderful place!!!Genuine Expedia guest review
Enjoyed my stay and the waterpark was awesome. Just wish it was warmer outside so we could've enjoyed the outdoor water park more.Genuine Hotels.com guest review
"Perfect for Families!"
We very much enjoyed our time at Chula Vista. The water parks were great and my small family and I were always entertained. I would say that the water parks and slides tend to be better for young and middle age children, but that was perfect for my ultra adventurous 4 yr old boy. It was a great fun family environment all around. My husband and I were […] able to enjoy great food and drinks wherever we went and the staff was very helpful. The room worked great for us, was very clean and we had everything we needed. The only thing was that the bed was fairly firm, but that tends to happen every now and then when staying in hotels. We thought it was a great place to stay and really enjoyed it. We will definitely be coming back! Read moreGenuine Expedia guest review
Hotel was in overall good condition. Long walk to waterparks and you have go up flights of stairs to get to them. The set-up and slides of the inside and outside waterparks were cool, but the chlorine fumes were overwhelming at times. Our eyes were burning and it made some of us cough. The majority of the staff was NOT friendly, but satisfied our needs. […] For the most part, we felt like they were doing us a favor. Beds and pillows were uncomfortable and we had to put the sofa bed mattress on the floor to make it sleepable. Buffet not worth the $$$$. Couldn't believe they charged a 18% service charge for getting us milk. It's a buffet people. :/. They did grant us a late checkout, but their normal checkout time is 10:30am which is earlier than average. The kids said they had a good time, so our main goal was ultimately accomplished. Read moreGenuine Expedia guest review
Nice place to visit. Being a tourist town, it is a bit expensive in my opinionGenuine Hotels.com guest review
We never really got to enjoy the water park. Way too many people there including the non-resident people. The water in outside park was cold and inside water wasn't that much warmer. When you stay in the condo area, the beds are not made. We found that out the next day when they weren't made. On our next visit, we'll stay at a hotel where only the hotel […] guest can use the pools. Read moreGenuine Hotels.com guest review
"Condo was perfect!"
Condo was great for vacationing with grandkids ages 17, 16, and 3. Older grandkids spent little time at the water park as it was too crowded. Because that was the reason for choosing the Chula Vista we would probably select different resort in the future.Genuine Hotels.com guest review
"Our recent stay at Chula Vista"
Setting proper expectations when checking in. We were told it would take approximately 30 minutes (or less) for our room; we ended up waiting 1 hour. The front desk also mentioned we would receive a text when the room was ready/available. We never received the text. The beds were a little uncomfortable; woke up with back/neck stiffness. The condo […] we rented was missing the frying pan as well as some of the other dishes. I reported the information to the front desk (so we would not get charged for any missing items). Otherwise, it was a good 2 day weekend vacation. Read moreGenuine Expedia guest review
We had an awesome stay. We were there on a Thursday night. We enjoyed the water park that night and in the morning. It was a little busy in the evening, but only about a 10 min wait for the bigger slides. No waiting at all in the morning until it got busy around noon. Our 5 year old had a blast! He can't swim yet, which was a big concern, but he was […] able to go on all but a few slides. Even those he could have done with his life vest, but he was nervous. Life guards were stationed all around the pools/deeper water areas ( nothing over 4 ft.). In the evening when it was busy there were no life vests for our son, but there were pleanty in the morning. We brought our own so we were ready for that though. The room was awesome! Surprised to have not only the 2 beds we booked, but a couch and coffee table, small table, fridge, microwave and an extras small sink by them. Rooms were cozy and clean. Had an outside balcony with chairs. Don't forget the underground walkway to the waterpark. It had dining, stores, spa, a huge arcade, a 4d theater. There is also a nice walkway out back along the river with another wave pool and a cantina. There was much more that we didn't even see! Overall it was excellent. If we are ever in Wisconsin again I would definitely go back! Read moreGenuine Hotels.com guest review
"Okay resort but cold outdoor h2o, too far from del"
The resort itself is pretty nice, but I was disappointed by the freezing temperatures of the outdoor water stations. Food stands and restaurants are also very very pricey. It's located out in the middle of the countryside a good 10 minute drive from the main dells strip, so beware if you are planning to leave for food or shopping. For the high costs […] of the resort I would much rather spend a tad more next time and stay in the dells and not outside of it. Read moreGenuine Hotels.com guest review
"A little disappointing"
The facilies are nice, the kids liked the water parks. we were disappointed with the room and the cleanliness. The beds were not very comfortable and the bathroom had mildew stains around the tub. We were expecting more for the price we paid.Genuine Expedia guest review
"Plenty to see and do!"
Our family stayed only one night. The indoor waterpark has plenty for everyone to do regardless of age. We didn't spend anytime outdoors because the weather was cool and the kids had plenty to keep them busy indoors. Our only complaint is that check in time is late compared to other hotels and resorts (4:00) and check out is early (10:30). We brought […] our own food since there is no continental breakfast and the on-site food options are expensive. Thankfully there are reasonably priced dining options nearby. Read moreGenuine Hotels.com guest review
"Our frist day the doors don't lock"
its more a little kid hotel not grown ups. It heavy on the pocket book for breakfast lunch and supper for four people expect to pay $60.00 to $100.00 you can easly spend in four days a $1,000.00 dollors?Genuine Expedia guest review
**BEWARE** ...We booked a double queen room with the conviences of a sofa sleeper..when we got the room it was missing the sofa. The front desk said that means" if there avail" ...!!!!!!!!!!!!!Genuine Hotels.com guest review
On-site food is rather expensive however the resort is very well run overall. Staff always friendly and courteous. Only complaint about accomodations is that the walls seemed a bit thin but that may have been due to adjoining room doors. The waterparks were good, however the locker rooms lacked a changing area. You had to change in the open or in the […] toilet stalls which is not ideal. Read moreGenuine Hotels.com guest review
It was great to have the waterpark on the same premise as the room. I just wish it was warmer in the indoor waterpark. The front desk was so nice and helpful too.Genuine Hotels.com guest review
"Wisconsin Dells Chula Vista Resort"
The Resort is nice overall, but depending on the room you get, they need to really clean better, we just got a regular room in the hotel with 2 queen beds and a sofa sleeper. The ceiling fan was so dirty, we would not dare turn it on, the walls needed to be wiped down, and better vacuuming recommended to the cleaning staff! The staff could not handle […] the volume of people staying there either! We asked for some towels and the response was " it is on a first come, first serve basis!" WHAT??? Just deliver them to the room and deal with it! I expected better service, even from their bars and eating establishments. They were extremely annoyed if you asked for a refill of a drink! I would recommend it to others, but not if they are staying for more than a couple of nights. Not worth the buck if you have to deal with that! Read moreGenuine Expedia guest review
"Decent place to stay."
The indoor waterpark was a little dark from my liking. Restaurants were very nice.Genuine Expedia guest review
Room needed some updating, beds were hard, bathroom wasn't spotlessGenuine Hotels.com guest review
"Cheap Rooms but nice resort"
Our room was very outdated and was not very clean at all. The waterpark was nice but very crowded indoors. The staff was easy to deal with. It would have been nice to have more affordable dining options.Genuine Expedia guest review
When we got there, the staff was very nice at check-in. My daughter is a Make-a-Wish child and they made her feel special. The water park was a lot of fun for the kids.Genuine Hotels.com guest review
"Dirty bathrooms mold and dirt all around tub tile"
Not enough towels and wash cloths for the amount of people per room very sad about the bathrooms and how dirty they were . Outdoor water park very small and very crowded wall to wall people .Genuine Expedia guest review
The hotel was excellent. Staff very friendly and hotel clean.The only thing I would change is the indoor water park. It was smaller than expected.Genuine Hotels.com guest review
"No internet connection"
We are disappointed with the hoetl internet connection for 3 days. Spoke with gust service with no sucess on connection.Genuine Expedia guest review
"On the decline"
This resort appears to be on the decline. It boasts of many amenities, but all are not being kept up. Cleanliness is lacking; maintenance shows that things are not being kept up. Staff reflects the "negative" attitude shown by the surroundings. Rumors of bankruptcy or financial difficulties are obvious. Prices of restaurants is high considering what […] you get. Front desk is not friendly or helpful. It's too bad because the location is nice - out of the hustle of "the strip" and out in the beauty of the woods near the river, but that's about it. I would be reluctant to book another stay here since I would suspect things will get worse before they get better. Disappointing. Read moreGenuine Expedia guest review
"Probably wouldn't stay again."
Room was average; dated bathrooms, soft mattresses. After the third night, my back started hurting. Staff was not overly friendly or helpful. Golf course looked nice; didn't play.Overall, not very impressive.Genuine Expedia guest review
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