"Grandkids Get Away"
Everything was great, except for parking, there was some kind of motorcycle rally which blocked off a number of the parking lots.Genuine Hotels.com guest review
"Don't do it…False Advertising"
Very dissatisfied with the hotel room for the price we paid. The waterpark and amenities were okay. However, the room was very subpar for the price. My husband and I thought we were in the Super 8. When we purchased the room, we spent a lot of money thinking we were getting what we saw online. The hotel very falsely advertised the room. The room advertised […] was a beautiful condo and absolutely not representative of the small rusted and musty room we stayed in. Read moreGenuine Hotels.com guest review
"Dirty and full of kids"
Not worth the cost. The waterpark was gross and did not feel clean. The rooms were outdated and dirty feeling. Worse was the event while we stayed, a creepy little miss pagent with hundreds of dolled up little kids, it was weird. I wish they would take advantage of the great river views, but instead everything is focused out to the parking lot where […] the park is. Not again. Read moreGenuine Hotels.com guest review
"Okay but not great"
Check in time was at 4:00 p.m. and we arrived at 4:45 p.m. to 7 people in front of us and ONE person checking in guests. I booked my room through hotels.com and when I went to check in the woman at the front desk said there was no record of our room and we were supposed to check in the night before so they charged us for that room as a "no-show". So […] after 25 minutes of waiting in line and repeatedly showing her my confirmation email, she tells me there's nothing she can do because they have no affiliation with a third party service. SO I had to leave the line, call Hotels.com and they confirmed to me that the problem was on the resort end, I had to get BACK into line and wait ANOTHER 20 minutes to check in. Once we received our room information we went to unload and our room door was left wide open. We were very worried of even staying there but because I had stayed there before with no problems and the hassle we went through I decided just to stay one night. WOW. Don't think we will be returning.... Read moreGenuine Hotels.com guest review
"Okay for a budget trip"
We were in the older part of the hotel. It was okay. I didn't like the location to the Dells area. Very secluded.Genuine Hotels.com guest review
l did not like that expidia offer breakfast and when l ask everybody,no one gave me a solution.Genuine Hotels.com guest review
"Hotel service lacking"
Would've been a little happier if my room would've been cleaned. Came back from being out all day to discover the room not cleaned, beds not made nor new towels brought up. Called down to desk to report room not cleaned and needed new towels, front desk was not very apologetic.Genuine Hotels.com guest review
very relaxing, enjoyed relaxing by wavepoolGenuine Hotels.com guest review
The hotel was noisy and dirty. Our shower was broken and the sink drained very slowly. The hotel was so loud and dirty we asked to move. The resort was kind enough to move us to the condo which was much better. This is a very dated place, but the waterpark made it tolerable.Genuine Hotels.com guest review
"Nice Water Park Disappointed in our room"
Our kids loved the water park. Food was excellent, but a little pricey. We were somewhat disappointed in our room accommodations. Upon arrival, we noticed that there was no remote control for the TV. The front desk was excellent in getting us one. The room lighting was way too dark and some bulbs were burned out. The room was painted a dark color which […] didn't help. Also, the screen was broken out at the bottom on the balcony door. We had a coffee pot, but there were no glasses or cups. We had nothing to drink water from. The room was very clean. Although, our family had a great time at the water park, we will probably not return again. Read moreGenuine Hotels.com guest review
"Room was ok, waterpark dissapointment"
Stormed one morning and the outdoor waterpark remained closed for the rest of the day. Other waterparks in the dells re-opened after the storm passed. What a joke and waste of the extra money to stay there.Genuine Hotels.com guest review
Our stay was good!Genuine Hotels.com guest review
our suite was extremely outdated!! Very dissapointed.Genuine Hotels.com guest review
We enjoyed out stay. Good restaurants and plenty for the family to do.Genuine Hotels.com guest review
Wonderful place! Waterpark is great. Nice rooms and very clean. we had a great time.Genuine Hotels.com guest review
"I would definitely stay again"
The hotel and our room were really nice. The pools were great. My only complaints were that there were no cups for the coffee or even water and the dispensers in the shower weren't labeled so I didn't know if they were shampoo or soapGenuine Hotels.com guest review
I was pretty disappointed with my stay. Our room was not ready when I checked in and once the room was ready we were not given any sort of information. All they did was give our keys and send me on my way. I had to call up to the front desk to find out what time check out was as well as we never recieved our wristbands for the waterpark. I found the […] maids hair pretty much all over the room. Worst of all is I could not give any cell service and was roaming the whole time. I don't think I'll be back. Read moreGenuine Hotels.com guest review
"nice resort, terrible rooms"
I stayed at Chula Vista recently on business to check it out for future family vacations. First off, they assigned me to a room that was not cleaned. After eating dinner at the severely overpriced chop house, I went back to my reassigned room. Throughout the evening the insecure wi-fi network was in and out. In the morning it took about five minutes […] to get the worn out shower fixture to function and their shampoo and body wash come in the form of a wall mounted dispenser. This is not the quality one expects from a $180 (on sale) double queen. Before I left for the day, I had their $20 breakfast buffet and once again left disappointed. There are much better places to stay in Wisconsin Dells! Read moreGenuine Hotels.com guest review
"Nice resort but poor customer service"
We had an ok stay at Chula Vista. The resort was nice. I wasn't impressed with was the service we received at check in. The two employees there weren't friendly. The one that assisted us didn't even explain anything to us about the resort. At dinner, the waiter wasn't attentive at all. We stayed at another resort for a couple of days as well and the […] employees at that resort went out of their way to make is feel at home. Read moreGenuine Hotels.com guest review
Chula Vista was priced right and met our expectations. Lifeguards were personable and effective. Great selection of water slides for all ages. Was our 2nd time staying here and we'd stay again.Genuine Hotels.com guest review
We decided to try Chula Vista for the indoor water park. The room was fantastic and the view wasGenuine Hotels.com guest review
Room was good for our needs.Genuine Hotels.com guest review
We stayed 2 nights in a two bedroom condo. The condo was very nice and well worth it. The water park was not as nice or as big as we expected. The kids loved it but my wife and I thought it was too crowed. Next time we will try the Wilderness Resort.Genuine Hotels.com guest review
I must have read hundreds of reviews and researched for hours on where to stay for a 2 day/1 night trip to the Dells. If you don’t love the resort-like atmosphere at Chula Vista, then something must be wrong with you! From the river walk to mini-golf or relaxing in the hot springs or wave pool, there is more than enough to do for a 30 year old couple […] trying to getaway. Not to mention our room was fantastic – 6th floor condo with a balcony facing the river for a steal of a deal. I can’t say enough great things about this hotel and our Dells experience. We almost called out of work the next day to stay an extra night! Read moreGenuine Hotels.com guest review
"Very nice family hotel."
We stayed in the condo for 5 days it was very spacious and convenient just like being at home. Very clean and surprisingly quiet.Genuine Hotels.com guest review
We had the best time so much to do. The grandson had a ball loved the water slides, pools grandma loved the lazy river. Daughter in law was able to rest. Son had a best vacation in 7 years.Genuine Hotels.com guest review
"Bad WiFi Internet and Cold Waterpark"
This water park resort listed free WiFi Internet as amongst it amenities. However, I was not able to connect in my room or in the water park. The only place I was able to successfully connect was in the lobby. The hotel staff's rote response to WiFi connectivity complaints is to turn your computer or device off and on, but that did not help because […] the problem was not my laptop or tablet, but with there WiFi infrastructure, which was woefully inadequate. Usually I would just use cellular internet in a situation like this but because this hotel is off in the boondocks, miles from rest of the town, the cellular connection was also spotty. The water park itself looked fun although it was chilly during my stay and so we used the indoor water park. But even the indoor waterpark had cold water except for the hot tub. It looks like a nice place in the pictures but the operators seem like cheapskates who skimp on things like internet access and heat. Read moreGenuine Hotels.com guest review
"This is the last time we go to Chula Vista."
From the moment we got there, we were introduced with bad service. The restourant staff is ridiculous. Understaffed, most of the waiters were so busy, they were running, literally running back and forth. Our drinks arrived at the same time as our food, almost 45 minutes later. Around us, other tables were getting up and going to the bar. Over all, the […] hotel is good. It's not great, but it was good. The inside waterpark was great, however, the outdoor waterpark was very hard to understand, very confusing. This will be the last time we go to Chula Vista. Read moreGenuine Hotels.com guest review
"Not worth the price of admission."
The room (which we paid $229 for 1 night) was no better than an average roadside motel room. Nothing special, not even a pen and paper in the room. Phone was not plugged into wall. Bed was uncomfortable. Waterpark is probably great if you have kids, but if you just want to take a dip in a pool, there is none to speak of. The adult hot tub area is pretty […] nice. But if you're just looking for somewhere to stay while you visit other Dells attractions, I would find something cheaper. Read moreGenuine Hotels.com guest review
"Away from busy strip"
Check in time was 4:00pm,we got there at 2:50 our room was ready so they checked us right in.Genuine Hotels.com guest review
"Quiet, but rooms need some updating..."
I felt the back of the hotel was serene and had beautiful views of the river. The hotel itself is dated and is in need of some updating. I did not see the indoor water park, but the outdoor seemed it is about ready for some improvements...Steak restaurant on premises was expensive but worth it if you are looking for an exceptional meal.Genuine Hotels.com guest review
"Too much money for this hotel."
Before arriving at the hotel I called to confirm that my room would have 2 beds and a sofa sleeper. I was assured it would. When checking in they gave us a room without a sofa sleeper. We had to go back to registration and get a new room. When folding down our bedding we noticed a big stain on the comforter. We made sure the next morning we left it […] for the maid to see it. We looked at the comforter that evening and it was gone.....but in looking at the other bed, it seems they just switched comforters and they now had the comforter with the stain. The hook on the bathroom door in the bathroom was just about falling off. This was the 4th year in a row we have stayed at this hotel for our team's basketball tournament......every year we have been disappointed. There were issues each year. Had the whole team not stayed here, we definitely would not have. Read moreGenuine Expedia guest review
Stayed in a double queen size room and it was very spacious and large. I like that it had a microwave and mini-fridge. I didn't like the fact that the bathroom sink was located outside the bathroom and in the hallway by the entrance to the room. I also didn't like the fact that they offered shampoo, lotion and soap in a dispenser like they do in public […] restrooms. I thought this was a hotel resort? Are they that cheap that they can't afford to provide shampoo, conditioner, and soap in individual packets like they do in other hotels? The rooms cost over $200 per night and I expect at that price to receive "resort" treatment. The Chop House restaurant was amazingly delicious and the staff were all very friendly and great. The water slides were also fun! Overall, it was good but I would stay there again not for that price even if the water park was included. Plus, the hotel was a little ways from downtown Dells. Read moreGenuine Expedia guest review
"Resort Feel for Hotel Price"
Want a secluded golf resort with spa amenities? This is your place in the Dells. Out of the way, but close enough to count, this resort offers lots of services, but be prepared to pay resort prices to use them. We had trouble with housekeeping early on during our 3-day stay, but they made things right. My grandkids enjoyed the waterpark. Missed having […] a "regular" pool experience however - no such thing offered here. Read moreGenuine Expedia guest review
It was a bit dated and they tried to seel us a club membershipGenuine Hotels.com guest review
Looks like motel.i didnt like it at all and i would never recomend it!!!!Genuine Expedia guest review
"Very good choice for a couple days get away"
I read some good and some bad reviews, in anyhow, I booked it since it was cheaper ($150/night memorial weekend 2014) than Kalahari and wolf, etc.. Resorts. Over all we had very good experience in our two nights stay. Here I list some of our positive and negative experiences. We asked to switched our room, the first room was in the first floor we just […] didn't want on the first floor, we were switched immediately to the a next building hotel room (fourth floor), the room was very clean, free wifi, the not so good thing was the water pressure in the shower wasn't as good. I didn't like the hand wash sink being outside the bathroom. The view of the room was just fabulous facing East toward the outdoor water park. We liked the corridor (tunnel) connecting the building with underground to the indoor water park very convenient especially in the winter so we didn't have to go outside if we didn't need to. I liked the free shuttle bus going around the resort. The food was great, we loved the buffet and it was very reasonable price (around $18) unfortunately the buffet only opened for breakfast and dinner (no lunch). The front desk staff was very friendly, we lost our water park wrist band and it was replaced immediately with no questions asked. On our last day after we checked out at 10:30am we were still allowed in the water park for the rest of the day. We are coming back to this resort. Read moreGenuine Hotels.com guest review
"This place was a dump!"
We were dissatisfied with out stay, and when I reported the issues to the hotel manager was told that "by law she could not do anything" because we purchased our room on expedia. I was so annoyed! We were placed in a room in an empty building on the only floor without an ice machine. We reserved a Jr. Suite with a patio overlooking a beautiful lake, […] and there were no chairs on our deck, the TV in room did not work, and the carpet, furniture and bedding were well worn and needed to be cleaned/and or replaced. Restaurants and the waterpark were only partially opened and this was not made known upon our arrival. We only found out when we attempted to dine. And the waterpark was I recommend staying away from this place! On a positive note, the towels were clean, but I can have clean towels at home too! Read moreGenuine Hotels.com guest review
"Chula Vista Presidential Suite"
The Presidential Suite was very nice with a beautiful overlook of the river. The only issue was at check-in, where they had me down for a Jr. Suite instead of the Presidential room that I booked through Expedia. There was some confusion between what Expedia communicated. Check your reservation ahead of time to avoid hassles at check-in. I finally got […] the room I wanted but took some pushing. The resort is very nice and I would recommend it. Read moreGenuine Expedia guest review
"Very nice place . A little expensive."
Nice staff. But for the cost they didn't offer much extras if couples don't use water park. The prices are outrageous.Genuine Expedia guest review
"love this room"
very spacious and comfortable room. love the balcony as well!Genuine Expedia guest review
"Ok for quick unplanned getway!"
Overall our stay was decent the hotel staff was very friendly, they allowed us to check in early, the major downfall as far as our were concerned was that the shower was not in proper working order. We tried on a couple of different occasions to have maintenance come a take a look, which they did do. Accept it was basically as we were leaving. So some […] of us left a little, no, a lot upset! The other problem that I had was, we had the all you can eat buffet. The cost was through the roof. I would recommend that if you are going to eat out, you eat in town. Read moreGenuine Hotels.com guest review
Terrible Wifi. Overall good but definetly need better wifiGenuine Expedia guest review
"Chula Vista is just far enough out of town."
Chula Vista is a very nice resort, especially if you have kids. We stayed in a condo in October about 4 years ago and loved it. This May we stayed in a motel room there and it wasn't anything special. It was clean and the people that work there are wonderful.Genuine Expedia guest review
Very noisy at all hours of the day or night. Bathroom fan very loud. The fan was always on if you had the light on. No easy access to waterpark if you are in some of the buildings. The water park was well staffed though.Genuine Expedia guest review
"need longer pool hours-closed our entire stay"
This is a good destination option. Not great for a one night stayGenuine Expedia guest review
"Nice Hotel close to WI Center for Volleyball tourn"
I thought for the price of this hotel it would be more first class no extra amenities. Pillows were too soft. Two outlets did not work. Musty smelling.Genuine Expedia guest review
"Very nice place to stay in"
Good time excellent service very convenient to check in and out great environment hotel.Genuine Expedia guest review
"Fun water park & not priced too high"
The water park was super fun. The 3 boys I took aged 9, 10, & 11 were busy & entertained there the whole time. The water & air temp could have been slightly warmer. We went in a cool April n it felt a little chilly at times but not too bad. The restaurant is overpriced but decent if you don't want to leave the hotel.Genuine Expedia guest review
"Nice accommodations small water park."
We went to the Chula Vista in April when only the indoor water park was open. The resort was farther from the downtown Dell's than we realized, but was set next to beautiful Wisconsin river. We enjoyed the walk behind the hotel looking over the river. We didn't arrive until 7:20 and found out the indoor water park closes at 8:00 so we were disappointed […] as we wanted to swim before settling in for the night. But we took a walk down to the water park which was a very long walk from our room. I think they put people in the farthest building so you have to walk past all the restaurants and shops to get to the water park. We were disappointed at how small the indoor water park was. Seemed more geared for families with young children except for a few larger water slides. There was no pool except for kiddy pools. My husband and I are in our fifties and were there alone so we felt a little foolish going in the water park. So we didn't swim at all even though that was the main reason we came to the Dell's. Someone recommended Chula Vista so we didn't check it out before going. So it seemed like a very nice hotel for families with younger kids. Our room was very nice and very clean and quiet. Had king sized bed and was very comfy. Nice large flat screen tv. Room has a very small refrigerator under the sink and a microwave. The carpet and room decor and furniture was very cute and good quality. Room seemed very spacious too. So we ended up enjoying our stay without using the water park. Read moreGenuine Expedia guest review
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