Wonderful Family Hotel!Genuine Hotels.com guest review
Was just passing through and was there for night away from the business of life. Overall it was a good property. Steakhouse was pricey but great, massage was good at the spa, and an excellent hot spring. I was hoping to use the workout room, however the elliptical was non-functioning and one of the two treadmills did not adjust incline. I had a Goldie […] Locks experience where there were only three pieces of equipment in the room (two treadmills and one elliptical, that's it) and it wasn't until the third and final piece of equipment did I find one that works. Overall the place was good, but a few inexpensive fixes could make this place great. Read moreGenuine Hotels.com guest review
I stayed in a suite in the conference/north wing. I had no coffee, the toilet handle broke - sink in the wet bar area clogged - the light in the entry of the room burned out. No bed skirt on the bed/an exposed box spring.Genuine Hotels.com guest review
Nice hotel with lots to do. Lot's of chemicals in the pools and water slides. Made my girlfriend get hives, but I was fine. The food could have been better also.Genuine Hotels.com guest review
"Got a great deal for a fun hotel"
Nice hotel and water park. Large complex. We got a great deal through this site, but keep in mind there's a hefty resort fee that will be added on. It's great that there's an underground tunnel to the water park, so you don't have to go outside when it's cold out (we came in the fall, so this worked well for us). The hotel is located outside of the […] main area of the Dells, but it's only a few minutes from the main drags. The rooms are nice. Beds are super firm. The pillows are super small. We had to ask for another pillow each (they're not much bigger than throw pillows!). There are a few restaurants in the hotel. They have pizza delivery (Luigi's) right to your room, and the pizza is pretty good. Don't order a salad from them, though, because they are really expensive, and you can get one much cheaper at the Starbuck's/snack cafe down the hall. Overall, we had a pleasant stay. We'd stay there again. Read moreGenuine Hotels.com guest review
"Will Definitely Stay There Again"
Overall, the Chula Vista was a nice place to stay. We will definitely stay there again in the future. Very reasonable rates, very nice indoor waterpark, very friendly staff. The only possible downsides were that they are on a property located about 10 minutes away for the main strips of the Dells, and it seems as though the prices for dining, shops, […] the spa and things like that, is a little high, as if you are stuck there and don't have any other options. For the most part, we went to the Dells for our meals, and did the activities of the Dells around those times. The rest of the time was spent at the hotel waterpark, which offered several slide / activity options, and our kids of all ages loved it. Read moreGenuine Hotels.com guest review
Had a wonderful time. Great family getaway.Genuine Hotels.com guest review
"Water park hotel located out of town, near nature"
The room was clean, but did find cobweb in lower floor area in bathroom. Beds were comfortable. View over the river was wonderful. It was nice to be out of town away from all the attractions of Wisconsin Dells and near the waterpark. We enjoy being by the Dells.Genuine Hotels.com guest review
"Great time with kids"
Great price for a great time, I enjoyed every minute of it.Genuine Hotels.com guest review
greatGenuine Hotels.com guest review
"Excellent Stay except for the pillows"
Everything was good except for the pillows are the worst I have ever slept on- I would definately bring my own next time. You need a serious upgrade on the pillows. Overall room was good no complaints on that and it was clean.Genuine Hotels.com guest review
"Not a 'Dells' Hotel"
Great place to stay if you are looking for a hotel that is not your typical Dells spot. Cute little bar and restaurant, nice pool (indoor and outdoor), lots of chairs and spots to relax. VERY clean rooms and lobby is very nice. Good place to stay if you are traveling without little ones.Genuine Hotels.com guest review
"Great hotel horrible rooms"
The hotel is very nice. We took our 2 daughters for the weekend. My only complaint is the room was very stuffy. We couldnt breathe in the room. We wont go back because of it.Genuine Hotels.com guest review
Great Room and great resturants!Genuine Hotels.com guest review
"let's not do it again."
While we had a wonderful time, there was just to many problems with wasps and other creatures. Then there was the struggle with trying to extend our stay, just not worth the headache.Genuine Hotels.com guest review
"Great Waterpark- Bad Hotel"
We attempted to reach Chula Vista Resort, however after no response for over 5 business days, we are sharing our review so others can judge for themselves. This was our first visit to the Wisconsin Dells area travelling across country, we relied heavily on user feedback from different travel sites. After much consideration, we chose Chula Vista for […] its inclusion of the water park in the nightly rate. Upon arrival, we had difficulty navigating the parking lot due to no signage to the Hotel check-in building. We stopped in the Condo registration and they had to instruct us where to go. It would be helpful to provide better directional signage upon entering the property. We have stayed in many motels and hotels and those rooms were in better shape then the one we had at Chula Vista. The room had funny smell. The general look of the room felt dated and even the lamps looked beat up with the shades broken or cracked. The blankets were frayed and we found hair on them. Pillow cases were dirty. Upon opening the fridge we found a missing shelf and the bottom was not clean. The curtains in the room had weird smell and the patio door lock bar was broken. The electrical outlets where so badly damaged that anything pugged in would fall out. Positives - the waterpark is great. Plenty of lifeguards and the park was taken care of wonderfully. Anytime we came in contact with a staff member of the hotel or waterpark, we were greeted properly and they were helpful. Read moreGenuine Hotels.com guest review
"Clean, but far"
This hotel is plenty far from everything at the Dells, which is both bad and good. The room we originally got, the door wouldn't close and the room phone didn't work, so we had to switch rooms. The rooms are clean and comfortable, even though I slept bad but that might have just been a me thing.Genuine Hotels.com guest review
After hearing great reviews from friends and family my husband and I were looking forward to our stay. Upon arriving we were told that the waterparks were closed for maintenance and that they would remain closed all week. They informed us we would be able to use our wristbands at The Wilderness and that there was a shuttle service provided. We were […] rather disappointed that we were not informed of the closure prior to checking in. In a weeks time we had received 2 phone calls from the hotel offering us upgrades and free meals. But no mention of the waterpark closure. After spending the day doing other activities we decided to do some swimming. Upon arriving at The Wilderness (7:50pm) we were told the waterparks closed in 10 minutes. Needless to say we were unable to enjoy their waterpark as well. I understand we stayed after Labor Day weekend but regardless information as such should have been disclosed. If we had known about the closure we would have stayed elsewhere. Read moreGenuine Hotels.com guest review
"Grandkids Get Away"
Everything was great, except for parking, there was some kind of motorcycle rally which blocked off a number of the parking lots.Genuine Hotels.com guest review
"Don't do it…False Advertising"
Very dissatisfied with the hotel room for the price we paid. The waterpark and amenities were okay. However, the room was very subpar for the price. My husband and I thought we were in the Super 8. When we purchased the room, we spent a lot of money thinking we were getting what we saw online. The hotel very falsely advertised the room. The room advertised […] was a beautiful condo and absolutely not representative of the small rusted and musty room we stayed in. Read moreGenuine Hotels.com guest review
"Dirty and full of kids"
Not worth the cost. The waterpark was gross and did not feel clean. The rooms were outdated and dirty feeling. Worse was the event while we stayed, a creepy little miss pagent with hundreds of dolled up little kids, it was weird. I wish they would take advantage of the great river views, but instead everything is focused out to the parking lot where […] the park is. Not again. Read moreGenuine Hotels.com guest review
"Okay but not great"
Check in time was at 4:00 p.m. and we arrived at 4:45 p.m. to 7 people in front of us and ONE person checking in guests. I booked my room through hotels.com and when I went to check in the woman at the front desk said there was no record of our room and we were supposed to check in the night before so they charged us for that room as a "no-show". So […] after 25 minutes of waiting in line and repeatedly showing her my confirmation email, she tells me there's nothing she can do because they have no affiliation with a third party service. SO I had to leave the line, call Hotels.com and they confirmed to me that the problem was on the resort end, I had to get BACK into line and wait ANOTHER 20 minutes to check in. Once we received our room information we went to unload and our room door was left wide open. We were very worried of even staying there but because I had stayed there before with no problems and the hassle we went through I decided just to stay one night. WOW. Don't think we will be returning.... Read moreGenuine Hotels.com guest review
"Okay for a budget trip"
We were in the older part of the hotel. It was okay. I didn't like the location to the Dells area. Very secluded.Genuine Hotels.com guest review
"friendly staff. Steaks in the restaurant were huge"
Far from the action of the Dells but If you want to get away.Genuine Expedia guest review
l did not like that expidia offer breakfast and when l ask everybody,no one gave me a solution.Genuine Hotels.com guest review
"Hotel service lacking"
Would've been a little happier if my room would've been cleaned. Came back from being out all day to discover the room not cleaned, beds not made nor new towels brought up. Called down to desk to report room not cleaned and needed new towels, front desk was not very apologetic.Genuine Hotels.com guest review
I really like the adult hot tub with no kids--enjoy getting about from the noise. I also enjoyed the wave pool with the Margarita bar--great drinks and food.Genuine Expedia guest review
very relaxing, enjoyed relaxing by wavepoolGenuine Hotels.com guest review
The hotel was noisy and dirty. Our shower was broken and the sink drained very slowly. The hotel was so loud and dirty we asked to move. The resort was kind enough to move us to the condo which was much better. This is a very dated place, but the waterpark made it tolerable.Genuine Hotels.com guest review
"Great place where you do not even need to leave"
This place has everything, good food, spacious rooms, indoor and outdoor water parks and a spa.Genuine Expedia guest review
"Nice Water Park Disappointed in our room"
Our kids loved the water park. Food was excellent, but a little pricey. We were somewhat disappointed in our room accommodations. Upon arrival, we noticed that there was no remote control for the TV. The front desk was excellent in getting us one. The room lighting was way too dark and some bulbs were burned out. The room was painted a dark color which […] didn't help. Also, the screen was broken out at the bottom on the balcony door. We had a coffee pot, but there were no glasses or cups. We had nothing to drink water from. The room was very clean. Although, our family had a great time at the water park, we will probably not return again. Read moreGenuine Hotels.com guest review
"Room was ok, waterpark dissapointment"
Stormed one morning and the outdoor waterpark remained closed for the rest of the day. Other waterparks in the dells re-opened after the storm passed. What a joke and waste of the extra money to stay there.Genuine Hotels.com guest review
"Perfect for what we were looking for."
It was a great family get away with plenty to do. There were the indoor and outdoor water parks, mini golfing nd shuffle board. Great family get away.Genuine Expedia guest review
Our stay was good!Genuine Hotels.com guest review
our suite was extremely outdated!! Very dissapointed.Genuine Hotels.com guest review
"Nice placemany thing to do."
My family and I, my husband, daughter and two grand children, had a great time, there were a great deal to do, my grand children age six and two love the water park, they also love the ideal of getting up and going down stairs to eat, we also enjoyed the arcade; we play Miniture Golf, the two year old shot a hole in one; we spend four days, we would […] do it again. Read moreGenuine Expedia guest review
"It was a nice hotel. I loved the waterparks."
It was a wonderful trip. A nice stay. We checked in and went directly to the waterparks. My kids loved it this was our first trip to wisconsin and we got a great first impression.Genuine Expedia guest review
We enjoyed out stay. Good restaurants and plenty for the family to do.Genuine Hotels.com guest review
We stayed in a Condo which was nice but the lighting was terrible. The wristbands they give you for the water park could be upgraded to something better since you have to wear them all the time and are uncomfortable. The water park was nice for younger kids but the older kids got bored in a hurry. They also did not have enough tubes for rides at the […] indoor or outdoor water park. Read moreGenuine Expedia guest review
Nice place, beds uncomfortable though. Great location, and easy to get to anywhere in dells.Genuine Expedia guest review
Wonderful place! Waterpark is great. Nice rooms and very clean. we had a great time.Genuine Hotels.com guest review
"I would definitely stay again"
The hotel and our room were really nice. The pools were great. My only complaints were that there were no cups for the coffee or even water and the dispensers in the shower weren't labeled so I didn't know if they were shampoo or soapGenuine Hotels.com guest review
"Dark and Dingy"
The room lighting was poor Light fixtures have the bulbs pointing out at you. They should have saved the money on fixtures and just let the bare bulb show.Bathroom lighting even worse. Food was just OK.Genuine Expedia guest review
"Good customer service"
We were given a nice & spacious room.... 3 extra waterpark admission free of charge.Genuine Expedia guest review
"Great place to stay"
We had a junior suite. The room was clean and the water park had plenty to do for all ages. We were disappointed in the fitness center, that only had a couple of cardio bikes. Overall it was a good experienceGenuine Expedia guest review
"chula vista review"
excellent accomodations, room was comfortable and hotel staff was helpful.Genuine Expedia guest review
Our room smelled terrible. They were out of pillows for our stay, so we had only one tiny pillow per person in our room. The hallways and stairwells were filthy. The outlets would not hold a phone charger in them, so our phones all died. I would not recommend this hotel to a friend.Genuine Expedia guest review
Overall park was ok. Pillows were like using a half pillow and there was only a base sheet on the bed with comforter. Balcony lights were burnt out and no chairs on balcony to sit. Just a small plastic table.Genuine Expedia guest review
"Great waterpark, hotel....Not so much!"
My family stayed here for one night on our way to the east coast. We did not arrive until after 9pm, so we were unable to use the waterpark that night. The dining area also closed at 10, so we had to travel 20 minutes back to the main business strip to eat. The room was clean and spacious but very outdated. Old!!!! Check out time is 1030am, The waterpark […] does not open until 9. Thankfully the front desk staff granted my request to check out a little later (noon), since we arrived so late the night before. Still that only gave us 2 hours in the park and an hour to shower, change and get out of the room. So unless you are staying more than one night, it is beneficial to check in as early as you can(6pm), and be at the park first thing the next morning. We got there right after opening so it was not too busy. However by 1030, more groups started coming in and "reserving" the chairs. The indoor park is a good size. 5 big tube rides, a water coaster, a lazy river, and a few other play areas for kids. I like that my 7 yr old was allowed in the jacuzzi with me. There were plenty of guards walking around. We rode all the rides at least once and never had to wait in a line, and it was not so big that we had to walk and climb forever to get on the next ride. After this experience, I would rather pay for the $30 daily pass to use the waterpark, and spend the night in a much nicer hotel. Basically I feel I paid $100 to stay in a motel-like room to be close to the water park. Read moreGenuine Expedia guest review
I was pretty disappointed with my stay. Our room was not ready when I checked in and once the room was ready we were not given any sort of information. All they did was give our keys and send me on my way. I had to call up to the front desk to find out what time check out was as well as we never recieved our wristbands for the waterpark. I found the […] maids hair pretty much all over the room. Worst of all is I could not give any cell service and was roaming the whole time. I don't think I'll be back. Read moreGenuine Hotels.com guest review
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