"This is the last time we go to Chula Vista."
From the moment we got there, we were introduced with bad service. The restourant staff is ridiculous. Understaffed, most of the waiters were so busy, they were running, literally running back and forth. Our drinks arrived at the same time as our food, almost 45 minutes later. Around us, other tables were getting up and going to the bar. Over all, the […] hotel is good. It's not great, but it was good. The inside waterpark was great, however, the outdoor waterpark was very hard to understand, very confusing. This will be the last time we go to Chula Vista. Read moreGenuine Hotels.com guest review
"Not worth the price of admission."
The room (which we paid $229 for 1 night) was no better than an average roadside motel room. Nothing special, not even a pen and paper in the room. Phone was not plugged into wall. Bed was uncomfortable. Waterpark is probably great if you have kids, but if you just want to take a dip in a pool, there is none to speak of. The adult hot tub area is pretty […] nice. But if you're just looking for somewhere to stay while you visit other Dells attractions, I would find something cheaper. Read moreGenuine Hotels.com guest review
"Away from busy strip"
Check in time was 4:00pm,we got there at 2:50 our room was ready so they checked us right in.Genuine Hotels.com guest review
"Quiet, but rooms need some updating..."
I felt the back of the hotel was serene and had beautiful views of the river. The hotel itself is dated and is in need of some updating. I did not see the indoor water park, but the outdoor seemed it is about ready for some improvements...Steak restaurant on premises was expensive but worth it if you are looking for an exceptional meal.Genuine Hotels.com guest review
It was a bit dated and they tried to seel us a club membershipGenuine Hotels.com guest review
"Very good choice for a couple days get away"
I read some good and some bad reviews, in anyhow, I booked it since it was cheaper ($150/night memorial weekend 2014) than Kalahari and wolf, etc.. Resorts. Over all we had very good experience in our two nights stay. Here I list some of our positive and negative experiences. We asked to switched our room, the first room was in the first floor we just […] didn't want on the first floor, we were switched immediately to the a next building hotel room (fourth floor), the room was very clean, free wifi, the not so good thing was the water pressure in the shower wasn't as good. I didn't like the hand wash sink being outside the bathroom. The view of the room was just fabulous facing East toward the outdoor water park. We liked the corridor (tunnel) connecting the building with underground to the indoor water park very convenient especially in the winter so we didn't have to go outside if we didn't need to. I liked the free shuttle bus going around the resort. The food was great, we loved the buffet and it was very reasonable price (around $18) unfortunately the buffet only opened for breakfast and dinner (no lunch). The front desk staff was very friendly, we lost our water park wrist band and it was replaced immediately with no questions asked. On our last day after we checked out at 10:30am we were still allowed in the water park for the rest of the day. We are coming back to this resort. Read moreGenuine Hotels.com guest review
"This place was a dump!"
We were dissatisfied with out stay, and when I reported the issues to the hotel manager was told that "by law she could not do anything" because we purchased our room on expedia. I was so annoyed! We were placed in a room in an empty building on the only floor without an ice machine. We reserved a Jr. Suite with a patio overlooking a beautiful lake, […] and there were no chairs on our deck, the TV in room did not work, and the carpet, furniture and bedding were well worn and needed to be cleaned/and or replaced. Restaurants and the waterpark were only partially opened and this was not made known upon our arrival. We only found out when we attempted to dine. And the waterpark was I recommend staying away from this place! On a positive note, the towels were clean, but I can have clean towels at home too! Read moreGenuine Hotels.com guest review
"Ok for quick unplanned getway!"
Overall our stay was decent the hotel staff was very friendly, they allowed us to check in early, the major downfall as far as our were concerned was that the shower was not in proper working order. We tried on a couple of different occasions to have maintenance come a take a look, which they did do. Accept it was basically as we were leaving. So some […] of us left a little, no, a lot upset! The other problem that I had was, we had the all you can eat buffet. The cost was through the roof. I would recommend that if you are going to eat out, you eat in town. Read moreGenuine Hotels.com guest review
"Off season not so great"
We stayed in a regular room - no fancy suite. It had the look and feel of a small motel. The walls were paper thin as well. I realize there are upgrades available but for a resort, I expected even a normal room to be a bit more accommodating. The lifeguards were awful. I understand that their job requires them to make sure safety is top priority but […] we were on tip toes the entire time. Just waiting for the whistle blow and getting yelled at. It was a real downer. We had all day to stay at the water park on the 2nd day but ended up leaving early. We'll try another resort next time. Read moreGenuine Hotels.com guest review
The condo was great.. spacious, clean with a fantastic view of the review.. The resort in itself has everything you need. The indoor waterpark is good though it was very crowded (might help once it warms up and people can enjoy outdoor park).. has sections for infants/toddlers, kids and adults.. the place does seems to a bit cramped though (compared […] to other competing resorts).. overall a good experience and fun for all ages. Read moreGenuine Hotels.com guest review
"Stay elsewhere, and just visit the water park."
Booked a Wednesday and Thursday through Hotels.com. Check in was easy. Room was on far end of resort. Room was clean but needed updating. Water park was great for my son. Breakfast buffet was pretty good, but not a deal if you like a light breakfast. Kaminski's Chop House was great, (but pricey). Things we didn't like: Small lousy pillows - like a bag […] of old socks. And only 4 of them for 2 Queen beds. And the beds were awful as well. We slept horribly. It felt like we were sleeping on a box spring. That's a deal breaker for us, we will not be staying here again. Read moreGenuine Hotels.com guest review
"Fairly nice resort"
It is fairly good resort.restaurants on the resort is a good idea.prices are reasonable.they have a kennel close by if you want to board your dog which is very nice.A tiki bar at the indoor water park is a nice touch but ar $8 a cocktail is a bit high price.When I told the bar tender that my drink tasted too watery he suggested adding a bit more tequila […] for $5 more. Kids program like story time and egg coloring is nice. Read moreGenuine Hotels.com guest review
"Okay, but just okay"
My son wanted to go to a water park instead of having a birthday party, so we booked a night at the Chula Vista. The junior suite was a good size. We checked in 2 hours early since our room was ready Nice. First impression…stinky smelling. We did find out a things which would've been helpful to know: 1) you need to keep your water park wristband for […] entire stay 2) to charge anything to your room, you need to bring a paper room credit card with you. The 2nd one would've been good to know. I understand why they need verification, but who thought it was a good idea to require the carrying of a PAPER card to the water park? Duh. The bartender was good and allowed my husband to purchase drinks without the card, but we brought it on our next visit to the water park that night. The waterpark itself did not have enough rafts for the lazy river. It was kind of run down and the people there were interesting, to say the least. There was a verbal fight between two idiot grown men which my child got to witness on his birthday. A ball was thrown at a teenager's head & his father decided to act like a child and cause a disturbance requiring security. The lifeguards were pretty bad too. I would not trust them to save anyone. One wore a sweatshirt, sweatpants, & high tops the whole time he worked. He would've drowned himself trying to rescue someone with all that clothes dragging him down. We have had better experiences elsewhere. Read moreGenuine Hotels.com guest review
"Average budget. ..above average experience."
Honestly after reading the mixed reviews, we went anyways and had a really nice time. Was bigger than I expected and lots more to do as well. Extras were pricey but overall worth it. Definitely recommend this place to the average family on an average budget.Genuine Hotels.com guest review
This location is very large and spread out. They have many rooms. The walk to the indoor water park is fine, a little confusing at times. The water park is very small and not at all able to handle the capacity of the hotel if most rooms are full. The hot tub had something going on that made our eyes burn and irritated our throats. For the price being […] close to the same as other area hotels with water parks, this was not worth the money charged. Also, check in at 4pm and check out at 10:30am is ridiculous. For the amount of money per room, that is too short of a stay. We were told we would get a text message when our room was ready. We did not. I called and asked and they said it was ready. I got there to check in and was told by front desk staff that is was not ready. As I was standing there waiting for them to determine, a text came through that the room was ready. Read moreGenuine Expedia guest review
"Very nice and clean."
My kids had the time of their lives. The pools could have been a little warmer but only bothered me:)Genuine Expedia guest review
"My Spring Vacation To Chula"
I had a great time at chula vista,they have a nice waterpark,great restaurants, my favorite was Kaminskys steak house, where they feature a 67oz beef ribeye, mmm tasty it was , overall a good place to go and relax.Genuine Expedia guest review
Chula Vista was a decent hotel overall. The rooms were clean, and check in was easy. It has multiple eating places, which are needed because the resort is not close to any place else to go to. It is spread out, which is both good and bad. Since I have some mobility problems, it was a small hardship. If physically fit, there would be no problem.Genuine Expedia guest review
Cable was out and we passes on the water park to watching a show. They are making it better, but low rating!Genuine Hotels.com guest review
"nice place for the winter"
impressed with the slides the waterpark was big and u didnt have to go outside to get to itGenuine Expedia guest review
"Great for younger kids"
I have a 8 month old and a 3 year old. The areas the kids could go in was great and the water was warm. They had a great time. The condo was great too. The best value you can get for a room.Genuine Expedia guest review
"Hotel is choppy"
We had to walk for 15 minutes to get to the pool, including going right through the lobby. The pool didn't open till 9 (which was not posted anywhere, we had to ask) and check out was at 10:30. The breakfast buffet didn't start till 7 and our 1 year old got us all up at 4:15 a.m!Genuine Expedia guest review
i had great time there..Genuine Hotels.com guest review
"Trip with the grandkids to the indoor waterpark."
We rented a two bedroom condo. It was spacious, clean and had all the comforts of home. The waterpark was smaller than I expected. The kids had as much fun relaxing in the jacuzzi in our condo.Genuine Expedia guest review
"2 queen room"
Very unpleased! We paid a lot of money to come here and there was no were to sit or walk in the waterpark with a stroller! Only 1 family changing room! We have 3 kids and couldn't fit a stroller in the regular bathrooms in the waterpark. My hotel room was filthy, sink backed up everytime I used it. No water pressure in the shower, sliding door had no […] lock, anyone could of broke in. Lots if things broke in room, waterpark and arcade. I could write a book if I let me, that's a short version very dissatisfied! Read moreGenuine Expedia guest review
"check in process improved from last year."
Room was dated and just bare necessities for the money. Had to call desk for an extra pillow. No extra blankets in room either. A very Long long walk to pool area.Genuine Expedia guest review
"Nice time but HORRIBLE beds!"
We have stayed at Chula Vista in the past and like the hotel and waterpark. This time around, however, the beds in our room were terrible and are in desperate need of being replaced. Room was clean and service was great. The breakfast buffet was a bit pricey but the food was delicious and offered a great variety.Genuine Hotels.com guest review
COLD!!!! The room was cold, the hallways were cold, but the most disappointing thing was the WATER was FREEZING!!! Never again will I plan a spring break vacation there to warm up after a long, frigid winter. :(Genuine Hotels.com guest review
"un clean water park"
pool is just very dirty, while we were there a child pooped in the water, although it was cleaned up it just wasn't done in a timely fashion.Genuine Hotels.com guest review
"Nice waterpark but parts of hotel need updated"
We have stayed here 2 times befor in a different part and loved it. The room we were in this time was old, dark, smelly (stale smoke). We went during spring break and it was very busy (won't go back during that time again). Called to order a pizza delivered to our room at 7:45 pm and was told it would be an 11/2 - 2 hour wait. The lazy river is supposed […] to be just that... Lazy, relaxing but they were letting kids run threw the water screaming, or kids jumping on rafts, it was far from enjoyable. Read moreGenuine Expedia guest review
"Spring break 2014"
Check in, nightmare!! 12 people in line 1 person checking them all in. 2br condo was very nice. Indoor pool area ok for 12 and under.Genuine Expedia guest review
"Nice resort very clean and spacious"
We went for one night to have fun at the watermark during spring break the water park was a crowded but we will go again.Genuine Expedia guest review
By far the worst waterpark hotel we've stayed at. Room was dirty, property was unkept and dirty.Beds were uncomfortable. Water and air in park were so cold it was unbearable and not big enough to handle the large crowd that was there. Much nicer properties out there don't waste your time on this one.Genuine Expedia guest review
Took 5 teenagers to Chula Vista for spring break. The 2 bedroom condo was the perfect size for our group and the bedding was super comfortable. The indoor , water park was good, but not the best in the Dells. the kids loved the roller-coaster and the toilet bowl. The eating establishments were very pricey, Suggest you bring food into the condo. Considering […] coming back in to summer. The only real complaint we had was the rooms were extremely over heated (88 degrees) needed to open the windows. Read moreGenuine Hotels.com guest review
"Nice hotel for a great price"
Went for a quick spring break trip with 2 teenagers. Enjoyed our stay.Genuine Expedia guest review
"The condo room was just good for my family at all."
2 bed rm condo was really clean and big enough for my family. My family stayed with my friend family. It was happy to both family.Genuine Expedia guest review
"Nice hotel and indoor waterpark!"
We loved our experience at this hotel! We got there a little bit before noon and our room was ready. There is an really cool underground walkway to the waterpark. Once there at the waterpark there was something for everyone! We took kids ages - 12 and everyone was happy! After enjoying the water park we took the kids down to the game room and had food […] at one of the restaurants. The rooms were very clean and spacious! Overall, a great time and will definitely go there again! Read moreGenuine Expedia guest review
"Decent rooms. Above average water park."
The room was nice and clean. However, it was at the far end of the building and therefore, caused a little bit of inconvenience for us to get to the main center and the water park. The staff on more than one occasion reminded us that the guest treatment is different because the room was rented through third party (Expedia).Genuine Expedia guest review
"Great place to stay, we'll be back next year"
We love the Chula Vista. It's so much cheaper than the other big names up there, and we're not sure why. Our room was nice and clean, plenty of room. The Water park is fun. No complaints.Genuine Hotels.com guest review
"Clean, easy and fun getaway"
We couldn't have been more pleased with the room (very clean and a decent size), the indoor water park (very clean and a wide variety of options for kids of all ages), the restaurant and meal options and the check-in and check-out was super speedy. Overall, we were very pleased with our choice.Genuine Expedia guest review
Not too far from downtown. In a remote area nice and quiet. The hotel was really nice, didn't have to walk outside to get to the indoor waterpark. There was an under ground tunnel. Bonus, since it was freezing outside. Check in was 4pm, our room was ready at 3. Very clean. Only complaints were the water was cold! And the height requirements for slides […] was 42" for everything. My little girl (39") felt left out. Read moreGenuine Expedia guest review
"No housekeeping service"
We stayed 2 nights. No one ever came to clean our room and make our beds on the second day of our trip. We never got clean towels or our trash taken out. We had to walk our own used towels and sheets down to the housekeeping station and find new ones on our own. Our trash cans were overflowing when we left. Otherwise, the pool and staff were great.Genuine Expedia guest review
"Big room; dark room"
This was our first stay in Wisconsin Dells. My children loved playing in the water park despite the cold water. The room we stayed in was large and clean; however, it was DARK. There was not enough light in the room, and the walls were painted a dark orange. The mattresses in our room were saggy, our pillows misshapen, and the bedspreads old and dingy. […] We were here for water fun and did not spend much time in our room...and the darkness of the room and the oppressive, unattractive decor, as well as the uncomfortable bedding made us spend even less time in the room. Read moreGenuine Expedia guest review
"A great location for a Conference...."
We were satisfied plus with the facilities, amenities and quality of food served. The staff including dining, cleaning, and check-in was exceptionally hospitable and helpful. Do check before arrival about address of location because the GPS couldn't do its' thing accurately apparently because of some address confusionGenuine Hotels.com guest review
Room was very nice. The buffet was very good. Hotel is several miles away from the downtown area. This could be good or bad depending on what you are looking for.Genuine Hotels.com guest review
I enjoyed our stay at Chula Vista. The only thing that I didn't enjoy was other parents not watching their kids (could be at any hotel). The life guards had to constantly remind kids to not ram into other kids on the slides.Genuine Expedia guest review
"Spring Break in the Dells"
I took 4 boys for a couple of days to the Chula Vista resort. I reserved a Junior Suite for 2 days. When we arrived, they did not have our registration although it was paid in full. We needed to wait another 30 minutes. They blamed this on Expedia- the computer they said did not transfer the reservation. No apologies were given. Two boys slept on the […] pull out sleeper sofa that was not made. The pool was very chlorinated and the kids complained about burning when they got out. They rushed back to the room and got into the shower after swimming. After the first day, the maid took all day getting out room done. Of course, when she came to do our room we had gotten back from the pool. When I asked her to give us 15 minutes, she stated we were her last room. She really did not want to clean the room! Read moreGenuine Expedia guest review
"Very nice Resort"
Enjoyed their service, had a great time at their water park. The hot springs outside of the resort was very relaxing, and just the fact that your near the forrest gives it a private feeling.Genuine Expedia guest review
Beds need to be updated. Otherwise it was a good time.Genuine Expedia guest review
It is pretty isolated... The only good place to eat in is the chophouse a bit pricy though.. The buffet is lacking... Rooms are ok.. Very huge resort u may get lost around.. I won't go back there..Genuine Hotels.com guest review
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