"Great Location, Good Service, Small, Cheap Room."
Room was too small. Shower was big/good. I get much better experience in large US cities for the same price.Genuine Hotels.com guest review
"Wish I Could Have Stayed Longer"
Wonderful hotel, great airport transfers and staff.Genuine Hotels.com guest review
Cannot think about this one as a boutique hotel. City center yes. The rest no. Dark corridors and hallways will not let feel like at home. Tiny standard room overlooking ugly courtyard and windows of residential building in less than 30 meters. Complimentary goes weird and obsessive stuff. There are better ones around.Genuine Expedia guest review
"Good location to center and a nice redtaurant"
Nice location and good restaurantGenuine Expedia guest review
"close to nevsky"
it was very goodGenuine Hotels.com guest review
Great hotel, great breakfast, friendly staff, and not far from the main attractions.Genuine Expedia guest review
Room very confortable. Excellent view over the Fontanka river Ample and nice bathroomGenuine Expedia guest review
Excellent hotel in a great location. Helpful staff and great breakfast.Genuine Hotels.com guest review
"Convenient location. Polite personnel. Overrated."
It looks that management try to get maximum from rooms interior without any extra spending. Sofa leather cushions in our luxury room were terrible, curtain with burnd hole. There was no any change of shampoo and conditioner for one week of our staing in the hotel. Thank God we did bring it with us. Tables in the restaurant look strange: no forks, knifes […] and cups. Guests have to serve everything themselves which is unusual for 4 stars hotel. Waiters only remove from tables used plates and cups. Nobody will offere you more coffee or tea from coffee/tea pots. You have to get it yourselve. It was a big problem in my bathroom once in the morning: very hot water in both taps. I have heard from next table in the restaurant during the brakfast that other guest had the same problem. In the Internet I did read about the same situattion with another visitors but hotel management sipmly explained it by very sophisticated mixer taps installed in their bathrooms. In reality it is a lie. Mixer taps are very simple and I think that somebody who is responsible for proper water supply does not fulfil their duty properly. Read moreGenuine Expedia guest review
Response by Rossi Boutique Hotel & SPA Dear Michael, Thank you very much for your comments regarding your stay with us. We not often get negative feedback regarding our suites, but I thank you for that, because we value every opinion and it's good to see things from a different angle. The curtain is already changed, but our housekeeping chief in person will check all curtains in the hotel. The restaurant offers buffet breakfast, and it presupposes self-service. Tea and coffee are also available for self service with many 4 and 5-star hotels across Europe. However the waiters are available at the restaurant and you may order whatever you wish, but if it is outside the breakfast menu – you have to pay it. As for hot water problem you experienced – I am not ready to answer you now, because I need to investigate it with technicians. We indeed have some different mixers in few rooms (where the left tap regulates water flow strength, while the right one – water temperature). It was not your case, but we are checking what it might be. Thank you for your evaluation and bringing the issues in our attention. With best regards Sergey Bulzov
"Rossi exceeded our expectations"
HOTEL STAFF HELPED US WITH VISA INFORMATION AND SPOKE PRETTY GOOD ENGLISH. WONDERFUL LOCATION...PERHAPS A BIT EXPENSIVE...BUT A WONDERFUL ROOM NONETHELESS.Genuine Hotels.com guest review
Response by Rossi Boutique Hotel & SPA Dear Mr. Koerner, Thank you very much for staying with us and your comments. We appreciate high marks you gave us and value your feedback. We will be glad to see you again. Kind regards, Sergey Bulzov
"close to everything, but lacking in luxury"
Hotel likes to present itself as an upscale boutique, but it is a very basic small hotel with a great location. Stay there if you want to be in the center of historic St. Petersburg, but do not expect much luxury.Genuine Hotels.com guest review
"Charming Boutique Hotel"
Staff very friendly and caring, location is good, rooms are fantastic, view onto park and Fontanska river is also very cool.Genuine Hotels.com guest review
"Good отедль for short business and trips"
The main impression remained that employees of hotel aspire to leave good impression about the hotel at guests. Quite good kitchen. Politeness and complaisance of the personnelGenuine Expedia guest review
loved itGenuine Hotels.com guest review
"This is a good place to stay!"
I read some of the other reviews and didn't find a bad thing about the Rossi. I will go back. Mikhail at the front desk couldn't have been nicer and allowed me to check in early and kept my bags for me after I cheked out. The room was a little small but nice and clean. The ONLY thing was that the bed was two smaller twin beds pushed together. After […] a day of having fun in St. Pete it wasn't even an issue. All of the rooms are different and I even got a short tour of some of the deluxe rooms. I am upgrading next time. Overall, I think this is a great place. Clean, good service, in a pretty quiet area and not far from the main street. Read moreGenuine Hotels.com guest review
"nice hotel in st petersburg"
Concierge was very helpful in recommending restaurants, arranging transportation, etc. - we found this indepensible as non-Russian speakers. All hotel staff spoke good English. Hotel breakfast was nice - with extensive hot, cold and tepid offerings, and gave essential energy for walking around the huge expanses of the city. Nearby restaurants were excellent. […] Views from hotel room also very nice. Read moreGenuine Hotels.com guest review
"great hotel for sightseers"
very comfotable, clean staff very friendly, good food great locationGenuine Expedia guest review
"Rossi Boutique Hotel"
Nice Boutique Hotel within walking distance to major attractions. Rooms were clean and staff was helpful. Christmas white lights around the door and windows facing the street was a little gaudy. Only one English language television station (BBC). The one elevator in the hotel was out of service for a period of time during my 3 day stay.Genuine Hotels.com guest review
"Great hotel, location could be a bit better"
Great hotel - helpful staff who speak good English, nice rooms, well kept, etc. We got a free upgrade to a bigger room which was nice, although we didn't have a view of the river. Location is nice, but about 30 min walk from most of the things to see (winter palace, etc), so we did spend a lot of time walking. But it's a nice walk down the main street, […] and there are lots of buses if you prefer not to walk. Breakfast was nice but not superb. Overall highly recommended, but if I were to stay again I would think about staying a little more central. Read moreGenuine Expedia guest review
"Perfect location with great staff"
Great location, full service hotel friendly multinational speaking staff. Great hotel would stay againGenuine Hotels.com guest review
"Not good enough!"
Although it is supposed to be a four star hotel, the facilities were not great. The wifi connection was very poor, kept getting disconnected. The cable tv had poor reception so the quality was poor too. No shower cap or body lotion. Cheap quality shower gel and shampoo. Tiny pool that you can only use for free between 7 am and 9.30 am. The blond girl […] working in the restaurant never smiles, she always look grumpy. The receptionists and doorman are however very helpful. Read moreGenuine Expedia guest review
"Cosy boutique hotel close to Nevsky Prospekt."
Super stay, cosy atmosphere, polite and friendly staff, very client orientated.Genuine Expedia guest review
"Great hotel with lots of character"
Rooms have lots of historical character, good location. Staff could not have been more welcoming and helpful.Genuine Expedia guest review
Nice boutique hotel in center of St Petersburg - an easy walk to the main attractions even in the middle of winter! Reception staff friendly. Room was large and quiet. Would recommend.Genuine Expedia guest review
"Best hotel stay for a very long time"
Just returned from a wonderful stay at the Rossi boutique hotel in Saint Petersburg. We wanted to stay somewhere warm, cozy and classy for Christmas (and birthday), and this hotel certainly did not disappoint. We stayed in a standard room which was delightful; not only was it suitably cozy for a Christmas stay but the bathroom was amazing and the bed, […] pillows and duvet were so comfortable that we struggled to check out at noon on our final day after going back to bed after breakfast. . On Christmas Eve we returned from a night at the Mikhailovsky Ballet (an enjoyable 15 minute stroll) to discover the hotel management had very kindly left a complimentary bottle of champagne in our room and a selection of fruit, along with a Christmas and birthday card! A fantastic gesture! Breakfast was top notch; especially the omelettes made-to-order and the scrumptious porridge. The spa is excellent: the authentic hamman was a truly luxurious way to kick off Christmas day. We also took advantage of the hotel's special spa package available to hotel guests and enjoyed two high quality treatments for a very reasonable price. Included in our stay was also free international phone calls to the UK. On check out we were presented with complimentary vodka and chocolate. What more can I say?! 10/10! Thank you for making our Christmas in Saint Petersburg feel like a fairy tale.....the lack of snow was the only single missing ingredient! The Rossi is a very classy establishment. Read moreGenuine Expedia guest review
"Good location and helpful staff"
Nice hotel. Not as you expect from 4 star but it is fine. Rooms are big size. Staff is nice and try to help as much as they can. Modest breakfast. Close to the exciting places in St PetersburgGenuine Expedia guest review
"Will be back"
Excelent help for visas, taxis, etc .restaurant is good but expensive.Genuine Hotels.com guest review
Response by Rossi Boutique Hotel & SPA Thank you very much, we look forward to seeing you! Best regards, Sergey
"Good value, convenient location"
Two middle-aged ladies chose hotel because it was used by a competing (more expensive) company and were very happy with the choice. Good location, excellent breakfast buffet (included) open until 11 a.m. The adjoining restaurant is part of the hotel and the reasonably-priced (especially after the 10% hotel guest discount) food was good to excellent. […] The menus also came in English and the restaurant was open late! Chose cheapest double room, which was adequate, and which overlooked an internal courtyard. Toiletries and underfloor heating in bath/shower room. No tea/coffee-making facility. Free internet in "chillout area". More expensive rooms overlook the Fontanka canal - and a busy road. The service/helpfulness was generally excellent (with one exception. Restaurant service was also very variable). Nice touch - the elevator carpet is changed each day telling guests what day of the week it is! Convenient central location for Nevsky Prospekt. Metro and Hop-on/Hop-off bus. Bad news/good news: the pre-arranged airport pick-up didn't happen/they promptly refunded the charge and added a bottle of fizz as an apology. Better news: using the pre-paid taxi service from the airport was efficient and cheaper!. Read moreGenuine Expedia guest review
The hotel is beautiful and we upgraded to a Deluxe Room which was a standard size (so presumably the Standard Rooms are tiny). We arranged transfers through the hotel to and from the airport and this worked marvellously - our driver (Roman) couldn't have been more knowledgeable or helpful. The hotel is very clean and tidy and the beds were divinely […] comfy. The adjoining restaurant is very expensive however. The reception staff were helpful but the male staff could have been a little less pompous and a bit more friendly! Read moreGenuine Expedia guest review
Response by Rossi Boutique Hotel & SPA Dear Madam, Thank you for staying with us and your hotel review. It is great that you enjoyed your stay and getting around. I am glad that you vere satisfied with upgrade, and that our transfer service functioned well. Roman is greeting you back. You may write him a couple of words in our album dedicated to our drivers and cars in social networks. The restaurant has a good reputation in the City, and the prices may seem high, but our guests have 20% discount for the entire menu. We will be glad to welcome you back to Rossi Boutique Hotel! Kind regards, Sergey Bulzov
"VIST TO ST PETERSBURG TO ATTEND A WEDDING"
I was very comfortable and well looked after. The Reception staff were most helpful and attentive. With all staff that, to some extent, depended on their fluency in English and that was apparent in the Restaurant and its verandah. It was noticeable that it varied from day to day and that was largely a language problem. The food was good. Breakfast Bacon […] was too undercooked for my taste! The limousine chauffeur was most helpful and speaks very good English. Read moreGenuine Expedia guest review
We really enjoyed being at the Rossi Hotel. Lone criticism was that the room we stayed in (#201) had placement of the bed very close to the door. Not much can be done about that considering the layout of the room, but next time I would rather be in a smaller room that did not feel so close to the door, as I had several years ago when I was there last. […] The service was good and we liked having the restaurant available, along with breakfast. The maids were very good, polite and thorough. The location of the hotel is a great feature! Read moreGenuine Hotels.com guest review
"Good hotel, very bad breakfast"
Goog hotel, but the breakfast must improve a lot.Genuine Hotels.com guest review
Outstanding customer service! From the lovely kettle and porcelain cups they happily delivered to our room to booking theatre tickets for us. Nothing was too much work for the staff. They really went all out for my husband on his 40th birthday with cake and so many surprises. We upgraded to a Deluxe room - totally worth it. We would stay here again […] . Read moreGenuine Expedia guest review
"1st class Hotel and 1st class service"
Wouldn't stay anywhere else when in St. PetersburgGenuine Hotels.com guest review
Response by Rossi Boutique Hotel & SPA Thank you for your loyalty! It is great to know our efforts are not in vain. Warm greeting from Saint Petersburg! Best regards, Sergey Bulzov
"Fantastic service, friendly staff"
Best place to Stay in St. Pete'sGenuine Hotels.com guest review
"Great location,First Class accommodation."
Only place i would stay when in St. Petersburg.Genuine Hotels.com guest review
"Don't stay anywhere else !!"
Amazing hotel, superb service. Located within 10 minutes walk of quite a few of St Petersburg's tourist attractions. Highly recommend to anyone, worth every penny, do not hesitate-you will not be disappointed!!!!!Genuine Hotels.com guest review
1st class hotel. Staff couldn't do enough to ensure i had a good stay. Don't think i could use another Hotel in St Petersburg after staying here.Genuine Hotels.com guest review
"Great location but......."
A beautiful hotel in a lovely location however,book with caution. We had booked a deluxe room but seemed to get the smallest size which looked out on to the main busy road and traffic can be heard all night. The mattress were like sleeping on concrete. Had to ask for tea/coffee tray which was never replenished.Genuine Expedia guest review
"Warm and helpful personnel"
Excellent service, staff was very helpful. Great restaurant (Friolet). Good location, nice view of the Fontanka from our room. Cozy atmosphere.Genuine Expedia guest review
the hotel is pretty luxurious, the staff is hospitable. Breakfast is ok. The hotel is close to the sentral Nevsky street and historical downtown.Genuine Hotels.com guest review
"Wonderful for family or romance"
If you go to st petersburgh make sure you stay at the heavenly Hotel Rossi. I can not recommend it more highly. The location is superb, the staff a delight. The kindness they showed us amazing even sitting with my darling mother in law serving her tea and talking to her in reception while I had popped out and she had come back a little tired and cold […] and our room was still being made up. It is truly a wonderful hotel. Read moreGenuine Expedia guest review
"Great hotel in St Petersburg"
The hotel is in a great location, just a short walk to Nevsky Prospect. There are good and reasonably priced places to eat nearby. Our room was a good size and was comfortable and quiet. The staff were helpful and able to answer our questions.Genuine Expedia guest review
Hotel was very clean and in a good location. Staff was very helpful and we really enjoyed the common space on the 5th floor.Genuine Hotels.com guest review
"Generally a good choice"
Comfortable, good breakfasts - though no fruit. No kettle in room, and no bath.Genuine Expedia guest review
"Best customer service I've ever experienced"
The hotel is brilliantly placed for getting to Nevsky Prospect and is beautiful inside. The room was lovely and the bathroom was amazing! The other reviews of the excellent customer service were the reason we booked this hotel and we weren't let down. All the hotel staff couldn't do enough for us, even writing a note in Russian to attach to a present […] we'd bought. They made our stay absolutely wonderful and if I was ever to return to St Petersburg I'd never stay anywhere else. Read moreGenuine Expedia guest review
"Зря потраченные деньги и нервы!"
Звукоизоляция в номерах напрочь отсутствует,СПА-услуги полностью разочаровали.Если хотите спокойного и качественного отдыха,то вам точно не сюда!!!Genuine Hotels.com guest review
"SPA !! it was great"
it was cozy and good thing is, there is SPA, compared to other hotel, it was very good to Relax. I like itGenuine Hotels.com guest review
"приятно и красиво, но не бутик-отель"
Роскошь - она в мелочах, здесь этого нет (я бы сказала, что он несколько потрепан, хотя вроде бы и следят за чистотой и состоянием и вопиющих нарушений нет). Но в целом отель на твердую 4ку. Проживали накануне ДР, о чем отель был проинформирован - никакого мало-мальски сюрприза не было (хоть фруктов или шоколадку банально :)) ). жили в двухместном ТВИН […] - номер небольшой, я бы даже сказала маленький, но ванная огромная. Не понятно, почему жалюзи снаружи ванны, а не внутри - чтоб подглядывать легче было? )) тапочки и халаты на каждого. Кровати удобные, тишина в номере звенящая! прекрасная звукоизоляция + окна во внутренний дворик (точнее в окна соседнего здания). Завтрак прекрасен как и сам ресторан Фиолет, реально стОит его брать - выбор большой, европейского уровня, можно наесться на полдня ))) голодными точно не уйдете. уютная веранда на мансарде - оригинальная задумка. В спа не ходили. Read moreGenuine Hotels.com guest review
"A lovely spa hotel"
The hotel is very central and easy to walk to the majority of the attractions. It has all the facilities it says on the website, but the standard bedroom was really quite small - 217 and may have been converted from a cupboard before because the wardrobe was tiny. The double bed was actually two singles pushed together with single quilts covered by […] a throwover. The photos of the pool in particular make it look much bigger than it actually is. On the plus side, it was spotlessly clean. The staff were very polite and helpful and the food in the adjacent restaurant was very tasty. I would use this hotel again. Read moreGenuine Hotels.com guest review
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