"Spacious, But Several Missing Things"
It is as advertised - a huge multi room beautifully decorated apartment. We had 6 of us, 2 adults and 4 teenagers (ages 15-18) and we usually get two hotel rooms so I was very pleased to have us all under one roof. So that's the good news. BUT.....many annoying things that had they been in place would bring rating from three to five. First - wifi is […] free - but doesn't reach to all the rooms because the place is so huge. But if you have guests in the generous private room in the back, they won't have in room wifi. Second - no laundry; wasn't promised - but this is at the end of our trip and we really could have used a washer/dryer to take care of the many wet items we had. They do have laundry hook ups which is what makes this frustrating that they don't provide a washer/dryer. Third -- no dishwasher or paper towels or napkins - imagine using the beautiful and spacious kitchen for 6 people and trying to clean up - not so easy and there were ants that came if dishes left out so we had to hand clean things in the sink. Again - dishwasher hooks up were there - but no dishwasher. Fourth - no TVs in any rooms except main living room. at least have a TV in the master bedroom. I know this sounds like I'm whining...but we are paying $800 per night - so you do have a certain expectation for amenities. Grounds are nice, ocean view is so so -- it's at an angle so you really don't see it from most of the room unless you are right on the porch or at the far end of the room. Read moreGenuine Hotels.com guest review
Amazing hotel worth every penny! :-)Genuine Hotels.com guest review
AwesomeGenuine Hotels.com guest review
"Great hotel and incredibly spacious 3 bedroom!"
Hotel has excellent services, rooms with 3 bedrooms, 2 1/2 baths, island with barstools, table seats 6, balcony and full kitchen are stunning. The staff, pool, restaurant are all very nice. Zero need for a car - easy taxis, bus and staff coordinated for any activities and were very accommodating to schedule even on late notice.Genuine Expedia guest review
"Great for a group of friends very spacious !"
Great location / restaurant / suites and extremely spacious. Modern simple.... Could use a little more extras like robes slippers to make it more cozy. A bartender at the pool bar would've been nice to have. Overall very happy with our stay.Genuine Expedia guest review
The private beach is hard to get to. The WI is bad but otherwise execllentGenuine Expedia guest review
Had two nights at Los Altos and wish we had longer. Very spacious and well fitted out condo. Had a large balcony with a nice view and very quiet. Will recommendGenuine Expedia guest review
Very luxurious.. Beyond belief huge...lovely staffGenuine Expedia guest review
"Awesome place to stay in Manuel Antonio"
The room was huge and decorated very well in contemporary style. Every room had spectacular views. Loved the stay. The staff was good but not great. The private beach was decent but not all that great. Breakfast was out of this world.The gardens were kept very well. The pool was unbelievable with a killer views of pacific. There were plenty of great […] restaurants to eat within walking distance. Overall loved the stay and would definitely recommend this hotel for families and larger groups. Read moreGenuine Expedia guest review
A great place to stay in Costa Rica with a great location (close to food, shops and the National Park) and beautiful views. A great place for groups as the accomodations are spacious.Genuine Hotels.com guest review
"Intersting luxury building"
Huge apartments in a safe location leading to the park. Luxurious. Only drawback is that eooms were hidden from the sea view.Genuine Hotels.com guest review
Fantastic views and rooms. Staff very helpful and accommodating. Beautiful views of sunset from restaurant. Very safe. I highly recommend this hotel.Genuine Expedia guest review
Response by The Preserve at Los Altos Thank you taking the time to write a wonderful review about our staff, restaurant and accommodations. We absolutely hope to see you and/or your family and friends in the near future!
"Great hotel for a large family"
This hotel suite is the largest we've ever stayed. It has 3 large bedrooms and a huge kitchen-dinning and living room. The decorations are modern, the beds are comfortable, the beds are comfortable. The view and enviroment are beautiful. The only complain I may have is that there is only 1 TV in the living room. Although there are TV hook-ups in other […] bedrooms, but no TV. That leaves people fighiting for the remote-control of that only TV Read moreGenuine Expedia guest review
Response by The Preserve at Los Altos Thank you for your review and nice comments about our condominiums and the views from the balcony! You are right, the views are wonderful. We can understand your comment regarding the TV and will keep it on file for sure. We do hope to have the pleasure of your visit in the near future again.
i stayed in 13b. i thought it was a mansion in a room. the prices of the things are hig butt the luxury of the hotel makes up for it.Genuine Expedia guest review
Response by The Preserve at Los Altos Thank you Burnt Marshmall for your review. We certainly strive to offer all our guests a wonderful travel experience and we do hope to see you again on your next trip to Manuel Antonio!
"nicest hotel we stayed at in Costa Rica"
Room is HUGE and we loved the layout. Free breakfast is standard fare. Private beach was cool, but we enjoyed the main beach to the south. Only complaint is the WiFi sucks since you have to login every time you unlock your device or open your laptop. At least it was fast and free. Of the five luxury hotels we stayed at, this was the best.Genuine Hotels.com guest review
Response by The Preserve at Los Altos Hello Matthew, thank you for your review. We can't express enough how thrilled we are to hear that Los Altos was the nicest hotel you stayed at in Costa Rica. Regarding the WIFI, we will address the issue and find a better solution. At least when you are connected, as you mentioned as well, the WIFI is fast. We look forward to hosting you again on your next trip out here!
"Could be great- but it's not quite there."
Rooms, actually a condo, are large and well appointed. The staff however, was only minimally helpful- did not go out of their way at all to eg look up times and prices for excursions, or offer restaurant suggestions, etc. Appeared rather bored, not what one would expect at this type and price hotel. Other people suggested concierge at a nearby hotel […] who was wonderful and extremely helpful. Also, we chose an "ocean view" room- it actually looked out on a telephone pole and parking lot, with a Distant view of the ocean. They did change our room at our request. Finally, the hotel beach had chairs strewn around, not kept up at all, though it could have been a lovely place. Difficult to walk to- transportation provided, but when we requested a ride to another nearby spot this was not possible- in spite of staff/van not busy doing anything else. Much more friendly help would be needed to make this a really great place. Read moreGenuine Expedia guest review
Response by The Preserve at Los Altos Dear Susan. Thank you for taking the time to write a review about your stay with us. I have to be honest, but it is a surprise to read your comments about our staff, as they always try to assist and help our guests with everything they need. From transportation, pre-arrival groceries to making activity reservations and bringing the guests to our exclusive beach during the day. We do not provide the service to bring the guests to nearby spots yet, but we are thinking about it and maybe in the near future we will offer it. We do hope to have the pleasure of your stay again, in order for you to experience a great service and in the end to go back home with wonderful memories.
"Will be back"
It is a beautiful hotel, with beautiful people in a beautiful place...just amazing.Genuine Expedia guest review
Response by The Preserve at Los Altos Thank you so much for taking the time to write a review .We are very pleased to read your comments about our hotel, our location and our staff. We are very much looking forward to welcoming you back!
"Beyond my expectations!"
My experience @ Los Altos was amazing! The staff was beyond accommodating and the pictures does not do it justice. If you are looking for pure luxury, comfort top of the line customer service this is the place to stay. Miss you all!Genuine Expedia guest review
Response by The Preserve at Los Altos Thank you Mandy for your great review. We are incredibly pleased to hear that your experience was amazing. We pride ourselves on providing guests with a well-rounded vacation experience, from offering first class accommodations to booking excursions, and we are certainly happy to have met, and exceeded, your expectations!
Awesome condo with beautiful private beach access. Great location, close to everything, including Manuel Antonio National Park.Genuine Hotels.com guest review
"not a 4.5 star hotel"
Based on the star rating we expected a higher level of service. The staff were kind and helpful and we really liked them. However, they didn't seem very experienced and therefore maybe did not understand how to give the kind of service befitting a 4.5 star hotel. I emailed them before coming to arrange an airport pick up for us. No one ever responded. […] I partly booked this particular place because it said it had a spa but the spa was closed for remodeling. All of the places that I have stayed in in Costa Rica were environmentally aware and striving toward some sort of sustainability. I saw no evidence of that here. . The Kleenex and toilet tissue were scented which was odd. It was a very lovely property. We were disappointed to see that they have cut down so many of the trees on their property. The beach was small and you could maybe swim there if you had some sort of aqua shoes because it's very rocky. It is absolutely worth the money to go to Manuel Antonio's beaches in the park. Playa Espadilla SUR was the best beach we've ever seen. Back to the hotel, the food in the restaurant was pretty good. The look the of hotel, restaurant and pool was great. It looked 5 star but seemed 3 star. The beds were so hard and cheap that I couldn't believe it. Also the pillows were very cheap foam ones but they were actually pretty comfortable. The sheets were indeed great but what sense does it make to put nice sheets over a cheap mattress?? Read moreGenuine Hotels.com guest review
Service and Accommodations were excellent. Concierge was incredibly helpful, everyone was consistently, genuinely friendly. They make a big effort to make your stay as comfortable as possible. Grounds were beautiful. Would definitely stay there again!Genuine Hotels.com guest review
"Los Altos: very comfortable stay in Quepos"
We stayed at Los Altos on the second half of our Costa Rican adventure. Our condo was HUGE, with three bedrooms and a large common area that included a living room/kitchen/dining room. It easily accommodated my husband and I and our three adult children. We had a lovely view of the pacific from our balcony (great sunsets) and the breakfast (included) […] was good, although it was not usually ready at 6:30 AM as scheduled. But this was only a problem when we had an early morning excursion and wanted to eat breakfast before we left. We did have a problem with a malfunctioning toilet that we reported for two days to the front desk. The maids were the ones who solved the problem--apparently maintenance listens to housekeeping before reception. Of course, this was not a huge problem, as there are two other bathrooms in the condo. Another minor problem was that the AC did not work well in the master bedroom, but everywhere else it was just great. The front desk staff was very helpful to us in scheduling excursions, all of which were awesome. The guides were very knowlegeable and it turned out that we were always the only ones on the excursions (we were 5 people), so we had very personalized attention. The front desk staff was also very helpful in answering any questions we had and offering advice on various things, from restaurants to sightseeing. We ate at the restaurant on site the first night we were there. The food was very good, but a bit pricey compared to other restaurants in the area. There are many excellent places to eat within walking distance of Los Altos--another plus. The private beach is pretty, but very rocky. Nice for sunbathing, but not for swimming because the rocks in the water make it very difficult to get out into the water. Los Altos offers transportation to and from the beach, which is helpful because the road is very long and steep. On the plus side, we had a remarkable sloth sighting (very close up) and saw a family of white-faced monkeys as we r Read moreGenuine Hotels.com guest review
"Los Altos, Manual Antonio, Costa Rica"
Los Altos is truly a paradise in paradise. The staff was wonderful and catered to our every need. The condo was unbelievable, and grounds and beach were beautiful. Loved the location, very close to national park and beaches. Titi Canopy zipline was awesome! Sunsets every night were perfection. Would go back in a second!Genuine Expedia guest review
"Go to Los Altos!!"
Loved our stay at Los Altos and would HIGHLY recommend to anyone! The staff was so great and attended to our every need. The setting is beautiful and we just loved the area. Go -- you'll love it!Genuine Expedia guest review
"Beautiful huge well equipped suites!"
Based on the suite alone I would have given this hotel a 5 rating - they are very big and beautiful - no complaints there! My main problem was with the pricing and I feel both Expedia and Los Altos are to blame. I booked a suite online for what I thought was our family of four. When I arrived I was told I had to pay an extra $75 per teenager per night […] - as my reservation was only for 2 adults. This was never clear to me and when I looked back at both websites, there was all kinds of conflicting information. In some places they say the charge is $60 per extra adult and $40 per extra child. In others they say that all guests are considered adults regardless of age. In yet another area it says "these extra charges do not apply during peak season", which is when we were there, and yet they insisted we had to pay for them. The bottom line is we ended up paying over $500 extra for a 3 night stay - so beware of hidden charges/costs. Read moreGenuine Expedia guest review
Room was amazing, staff was GREAT, and property very nice. Elevator goes directly to your 3 bedroom condo. Very nice quality, Very clean, beautiful view. Our family will be going back the next time we are in Costa Rica. We had fun at the pool, lots of local restaurants, saw monkeys at the private beach and even saw a sloth on the property. The breakfast […] that was included was very nice. Highly recommend Los Altos. Read moreGenuine Hotels.com guest review
We had a really bad experience at Los Altos. It was one inconvenient after the other: a) We arrived at 5pm and the room was not ready/clean for the check in (which should be available at 3pm), I had to complain a lot to get the room ready and cleaned at 7pm. b) At the check in the front desk people insisted that my stay was not previously paid, only […] after some arguments they recognized it was already paid. c) All beds in the room are noisy, really noisy, and not comfortable. d) Poor breakfast. e) Asked for towels at pool three times and finally I gave up. In summary, although it is a very beautiful place, the poor service and the noisy and uncomfortable beds made our weekend unpleasant. Won´t stay here again! Read moreGenuine Hotels.com guest review
Das Preserve ist sicher für den amerikanischen Geschmack ausgezeichnet - für uns mit Einschränkungen, da es an Charme fehlt, allein die Größe der Räume macht dies nicht wett. Auch das Design mit den dunklen Böden und dem mangelnden natürlichem Lichteinfluss bei den Schlafräumen, die nicht optimale Raumaufteilung durch den langen Gang entsprechen nicht […] unserem Geschmack. Der schönste Raum ist das Wohnzimmer - wenn sie allerdings die Balkone benützen stört der Lärm der Klimaanlage. Die Lobby ist ein improviserter Empfangsbereich und kein Hotelempfang (war aber vermutlich ursprünglich gedacht, dass alle Appartements verkauft werden und da dies nur teilweise gelang, wird es eben als Hotel betrieben). Alles in allem: gut geeignet für einen Familienurlaub mit mehreren Personen, die auch die Möglichkeit der Selbstversorgung nutzen wollen. (gut eingerichtete Küche)... wir bevorzugen eher Hotels mit landestypischen Charme und werden dies beim nächsten Mal mehr berücksichtigen Read moreGenuine Hotels.com guest review
"Exelente servicio, personal exelente"
Un lugar maravilloso, exelente servicio, un apartamento lindo, limpio y exelente vistaGenuine Hotels.com guest review
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