"Comfortable and very nice"
very welcoming after the long drive.Genuine Hotels.com guest review
The only complaint I have was the noise. Other guests were quiet loud, but that's the case in many hotels. Everything else was great!Genuine Hotels.com guest review
I had a great time! I have stayed at this hotel three time now and have enjoyed it every time. It is clean and the employees are very helpful and friendly. I will be staying there in the future.Genuine Hotels.com guest review
Loved my stay. Will return when visiting area again. The room was exceptionally clean and the housekeepers maintained it that way our entire stay. Our suite was like an expensive studio. Location was close to eating establishments. There are no major roads nearby so it was very quiet. The free breakfast was adequate.Genuine Hotels.com guest review
Good hotel. All areas were clean. Room was spacious and comfortable. Breakfast was mediocre. Clerk that checked us in was rude and treated us as lesser customers because we had booked through Expedia. She made a point twice about booking through third parties.Genuine Expedia guest review
Response by Residence Inn Phoenix NW/Surprise Hello Melinda, I hope this finds you doing well today. Our team strives to give each and every guest a positive and memorable experience while visiting our hotel. It appears that we have fallen short in your expectations. I apologize that your stay was anything less than spectacular and will use this as a learning opportunity to share with my staff. I hope to see you again if you are back in the area as this is not our customary practice and I would like you to experience the great service that we can and will provide next time! Samantha Callahan General Manager
"A welcome respite during a long journey"
The staff was warm and helpful; the room was delightful! Residence Inns have now risen to the top of my list when traveling.Genuine Hotels.com guest review
Clean, quiet, comfortable. What more could you ask?Genuine Hotels.com guest review
"close to events"
very nice hotel. nice room & staff. will stay again when we come into town.Genuine Hotels.com guest review
"Great hotel for one night or extended stay"
The staff was very friendly from the moment we arrived. Room was extra clean. During our stay, the bulb in the shower area burned out and was replaced quickly. Our room had a kitchenette which we didn't use much but would make an extended stay very convenient. The breakfast had all the typical hotel breakfast items but did include hot food which is […] not typical. The pool area was not large but well appointed; it included a fire pit that guests could turn on when needed without waiting for staff to control it. Rates for our room were very reasonable. We will be returning to the area in a few months and will definitely stay here again. Read moreGenuine Expedia guest review
"Great place to stay for our tennis tournament"
Very nice hotel - super friendly staff & very clean. Nice little kitchen to cook my breakfast, and a nice breakfast was provided for others - but not for us who are gluten free. Also, some dinners were provided too. Nice swimming pool & hot tub. Great shower.Genuine Hotels.com guest review
The rooms are not sound proof enough. Someone to our side was crying all night...and we could hear every word they said. Above us was a toddler running around all hours of the night. Only got 2 hours of sleep. Rooms were clean, and staff were excellent despite the other large issueGenuine Expedia guest review
I have stayed here three times. Room, service, and breakfast was all great. On future trips to Phoenix, I will stay here.Genuine Hotels.com guest review
We had a wonderful time hanging by the fire pit and the hot tub!Genuine Expedia guest review
"Best hotel in Arizona"
Not only was the Residence Inn beautiful with spacious rooms and plenty of storage for clothes, a wonderfully well-stocked kitchen and a terrific breakfast, but the staff was unbelievable. No matter what you needed, and sometimes even before you asked - it was yours! We visit Arizona often, and will never stay anywhere else!Genuine Hotels.com guest review
"Great home-away-from home!"
We were there for a week, watching baseball at Surprise Stadium. This was the perfect place for us, near the stadium, easy access to W. Bell Road ("main drag"). We had a restful vacation--nice pool, great room amenities. Loved the breakfast buffet. Friendly and helpful staff. Very comfortable--we'd go back again any time! (We very much appreciated easy […] access to computers with attached laser printer, necessary for printing boarding passes, MapQuest directions, etc. Wired internet in room was speedy and reliable, too.) Read moreGenuine Expedia guest review
"hotel location was great for oar training program"
the best... thank youGenuine Hotels.com guest review
"Nice hotel near family"
The staff was very cheerful and accommodating, especially those assisting with complimentary breakfast. Every employee we came in contact with had a big smile and a greeting for us. We will plan on being back next time we are in Surprise, Az.Genuine Expedia guest review
Best stay of the trip, great place, fantastic areaGenuine Expedia guest review
"92nd Birthday Party"
Nice location off the roadway so no noise! The room was gorgeous and included a complete kitchen and comfortable bed along with a very nice bathroom. The breakfast was extremely nice with hot and cold choices. My only complaint ...the television was not very clear and there was no HDTV! Considering the price of the room, that should be a must.Genuine Expedia guest review
"Well worth the money"
Excellent place to stay. Room was top-notch and great breakfast provided. Will definitely stay there again if I have the need. Highly recommend.Genuine Hotels.com guest review
Nice Hotel Everything went greatGenuine Hotels.com guest review
"Awesome. Staff. Great breakfast options"
Will highly recommend. If your looking for hotel on areaGenuine Expedia guest review
Great location, clean, convienient.Genuine Hotels.com guest review
"Great hotel for guests to watch Spring baseball"
Clean spacious room with kitchen, free breakfast had lots of choices and even had some free evening meals also. Food excellent, comfortable bed and quiet at night. Hotel is off main highway next to Surprise city hall, dining out will require half mile drive to many restaurants in area. This hotel right next to spring training camp for Kansas City Royals […] and Texas Rangers. Overall, enjoyed our stay very much. Read moreGenuine Hotels.com guest review
Friendly staff, beautiful room, reasonably priced.Genuine Expedia guest review
"Nice hotel to stay at."
Studio set up, newer hotel.Genuine Expedia guest review
Great property! Clean as a whistle, friendly staff, good breakfast! Everything we wanted for our stay and more. We would stay there again in a heartbeat.Genuine Hotels.com guest review
"December week stay"
Just a nice hotel a sight drive from where I wanted to access daily. Full kitchen in room. stayed in a Studio style room.Genuine Expedia guest review
"great hotel for a reasonable price"
The hotel was clean, the included breakfast was fantastic and the staff was very friendly and helpful. I would definitely stay there again.Genuine Hotels.com guest review
"Very clean and comfortable!"
Loved our stay. Maintenance could probably pay more attention to detail. Spa was barely Luke warm. Ran out of water in exercise room. All areas work together to make an outstanding experience. Those two lacking areas knocked it down a notch. All other areas superb.Genuine Hotels.com guest review
This was a really nice place to stay, friendly staff ,spacious and clean rooms. Convenient location.Genuine Hotels.com guest review
We've stayed at the Residence Inn at Surprise twice, and was satisfied with the size, comfort and cleanliness of the room. This trip we had a room on the fourth (top) floor (Room 426) that must have the hotel's HVAC equipment right above it, because we heard a loud mechanical vibration all night long.Genuine Expedia guest review
The staff was very friendly and helpful and the room and service was great!Genuine Expedia guest review
"Why stay anywhere else?"
The room was great, every staff member greeted us with a smile. The complimentary breakfast was amazing. They also offered some social events in the evening, however we were unable to attend. We have a 4 year old so it was great to set him up for bed, turn the tv and watch in the "living room". I would highly recommend it.Genuine Expedia guest review
Really spqacious and clean room. Super friendly staff. We will definitely stay here againGenuine Hotels.com guest review
Really nice, will stay again.Genuine Hotels.com guest review
The room was great. The staff was amazing the hotel was super clean the breakfast was great. The only down side is its so far from everythingGenuine Expedia guest review
We stayed for 3 nights as we watched our son play at Surprise Stadium. The location could not have been better and the hotel room and service were perfect. I would not hesitate in returning or recommending it to others.Genuine Hotels.com guest review
"Would stay again"
Great hotel if you are traveling with kids. Room is similar to a studio apartment. Everything is in the room and you don't really have a need to leave. We will be staying here again next year!Genuine Hotels.com guest review
"EXCELLENT place to stay !!! FOR ALL !!!!"
This is the second time I have stayed here and I love it.. everyone was super nice the hotel and room was excellent ... The pool was crystal clear the parking lot was safe and clean the landscape was stunning.. The staff was just great nice friendly always said hello and asked if they could help me in anyway... just felt like home....in a way...Genuine Expedia guest review
Overall great place to stay! Amazing price for what you get!Genuine Hotels.com guest review
"Location was perfect."
Great staff, will never hesitate to stay there again. My room was great and quite. They may want to add cough drops, combs and hair brushs to the sales counter. Once again a great place to stay.Genuine Hotels.com guest review
"Great Hotel and Great Price"
Very Nice hotel...would stay again. Though not much to do in the area but the hotel did have a nice park right next door.Genuine Hotels.com guest review
"Arizona road trip"
Great stay and a wonderful staff!!!!!!!!!!!!!!!!!!Genuine Expedia guest review
"Residence Inn Phoenix NW/Surprise is well worth it"
Complimentary BBQ for dinner and a breakfast. The hotel was very clean, staff was very friendly all the time. Good value for the price. Easy to find. No parking problem. Big room with a kitchen. I wish every hotel I stayed in was a good!Genuine Expedia guest review
Only a one night stay, but I would DEFINITELY stay here for a longer period of time!Genuine Expedia guest review
"Great place to stay"
The rooms were wonderful. They were spacious, clean, and very comfortable. Breakfast was hot and plentiful. The staff was so kind and helpful. We'd stay there again with out hesitation.Genuine Expedia guest review
Great stay. Room was nice and comfortable. Staff was pleasant and helpful. Breakfast and managers reception exceptional!Genuine Expedia guest review
"Great hotel for a family or singles."
Great hotel staff, good breakfast, with clean and spacious roomsGenuine Expedia guest review
"A Lovely Stay"
This is a very nice hotel within a short driving distance to several restaurants. We went for the Surprise Community Christmas Lighting and Party. The Community Center & Park are right next door to the hotel. We would definitely stay there again.Genuine Hotels.com guest review
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