the bed was so comfortable, way nicer room than I had expected!Genuine Hotels.com guest review
"I would book it again!"
The hotel was very nice and spacious. Our room was impressive, and stocked with all you would need. The guide button on the tv didn't work well, but that was the only negative thing about our stay. Nice complementary breakfast too!Genuine Hotels.com guest review
"Count us in!"
We loved our room. It was so big, with a kitchen and a sitting area, we were very pleased. The service was very nice also, and the free breakfast was a nice treat. Will definitely stay here again.Genuine Hotels.com guest review
"Hard to find"
A night we drove past the hotel. It needs a better street sign on Bullard Avenue.Genuine Hotels.com guest review
"Good but sad"
I left three items in the room and I am not satisfied with the answer I received from the staff regarding those left behind items.Genuine Hotels.com guest review
What a surprise... The hotel was very clean, well mantained and conveniently located. Staff friendly and attentiveGenuine Hotels.com guest review
"Friendly staff, comfortable hotel"
Repeat visitor, front desk staff is always courteous and very helpful. Room is comfortable and location is convenient to family.Genuine Hotels.com guest review
This hotel still looks and feels new; they're doing a good job keeping it up. We stay here every time we come into Surprise to visit family (who live right around the corner in the Orchards development) and the place doesn't seem to be aging at all. They have a good breakfast in the a.m., a nice pool, and the kitchenette in the room comes in very handy. […] The property is away from the noise of the main drag, but close to everything you need. It's surrounded by a sports field on one side, an undeveloped (but pretty) lot on another, and a quiet neighborhood. After staying here for years, it's still our go-to. Read moreGenuine Hotels.com guest review
Great stay, and very clean and quiet. However, when I wanted to make sure that this stay would be applied to my marriort account, I was told that I couldnt due to how the hotel stay was booked. I'm fairly disapointed that I can't apply this stay to my account. It will make me think twice where I will stay.Genuine Hotels.com guest review
"Comfort and Clean"
I was so happy with my stay at the Residence Inn at Surprise AZ. It was clean and with the living space between the two rooms it felt luxurious.Genuine Hotels.com guest review
"Probably the nicest hotel stay I have had!"
Excellent. Service, cleanliness, comfort, price....all excellent! I would stay there again if ever in Phoenix!Genuine Hotels.com guest review
Excellent hotel, will recommend to anyone.Genuine Hotels.com guest review
"Four night stay very nice"
Visiting family. Nice to come back each night to clean and spacious suite. Will definitely return in future. Thx!Genuine Expedia guest review
The rooms seem like a studio apartment. It's awesome.Genuine Hotels.com guest review
"6 day stay in Surprise - Residence Inn"
End of July stay. We have stayed at this hotel now twice for week long stays. Many things to do nearby. Like this hotel for location but really super dissappointed this time on maintenance of this facility as things are being let go. External door entrance adjacent to main back entry did not work properly reported issue. Same problem on following day. […] Way to many main lights in the parking lot (6 or more) were not working. None of these things pointed out seemed to get repaired during our stay. Bed not the most comfortable thing I have ever slept on (very hard). Tried to cook in the kitchen in the room this stay. Kitchen vent just dumps air back into the room? Pool / spa is outdoors and were nice to use in the evening when it cooled down just a bit. Read moreGenuine Expedia guest review
"Comfortable and very nice"
very welcoming after the long drive.Genuine Hotels.com guest review
"Nice hotel in Surprise, AZ"
I booked online. When I entered the lobby a staff member appeared to assist. Check in was easy .I did not expect such nice delicious breakfasts and a barbeque Wednesday night with yummy burgers and buffet. Room was perfectly comfortable.The staff was nice and always helpful. I needed hairspray and the little store had it and I was pleased. Other stores […] are a little drive but not bad.The breakfast was social time and enjoyable. Read moreGenuine Expedia guest review
The only complaint I have was the noise. Other guests were quiet loud, but that's the case in many hotels. Everything else was great!Genuine Hotels.com guest review
I had a great time! I have stayed at this hotel three time now and have enjoyed it every time. It is clean and the employees are very helpful and friendly. I will be staying there in the future.Genuine Hotels.com guest review
We live in the east valley and wanted a one night stay out west so we could hit the trails at the White Tank Mountains regional park early enough to avoid the heat. This was a perfect location not far from the park. It was a very enjoyable night - friendly staff, great accommodations and wonderful food. The evening social was a real treat and the breakfast […] was much more than we expected for a "free" breakfast. We are already planning another stay! Read moreGenuine Expedia guest review
Weekly business traveler one of the best stays in a long time.Genuine Expedia guest review
my only complaint is that the AC had some problem keeping the room cool during the day. The staff was excellent and helpful. Breakfast was wonderful.Genuine Expedia guest review
Loved my stay. Will return when visiting area again. The room was exceptionally clean and the housekeepers maintained it that way our entire stay. Our suite was like an expensive studio. Location was close to eating establishments. There are no major roads nearby so it was very quiet. The free breakfast was adequate.Genuine Hotels.com guest review
Good hotel. All areas were clean. Room was spacious and comfortable. Breakfast was mediocre. Clerk that checked us in was rude and treated us as lesser customers because we had booked through Expedia. She made a point twice about booking through third parties.Genuine Expedia guest review
Response by Residence Inn Phoenix NW/Surprise Hello Melinda, I hope this finds you doing well today. Our team strives to give each and every guest a positive and memorable experience while visiting our hotel. It appears that we have fallen short in your expectations. I apologize that your stay was anything less than spectacular and will use this as a learning opportunity to share with my staff. I hope to see you again if you are back in the area as this is not our customary practice and I would like you to experience the great service that we can and will provide next time! Samantha Callahan General Manager
"A welcome respite during a long journey"
The staff was warm and helpful; the room was delightful! Residence Inns have now risen to the top of my list when traveling.Genuine Hotels.com guest review
Clean, quiet, comfortable. What more could you ask?Genuine Hotels.com guest review
"close to events"
very nice hotel. nice room & staff. will stay again when we come into town.Genuine Hotels.com guest review
"Great hotel for one night or extended stay"
The staff was very friendly from the moment we arrived. Room was extra clean. During our stay, the bulb in the shower area burned out and was replaced quickly. Our room had a kitchenette which we didn't use much but would make an extended stay very convenient. The breakfast had all the typical hotel breakfast items but did include hot food which is […] not typical. The pool area was not large but well appointed; it included a fire pit that guests could turn on when needed without waiting for staff to control it. Rates for our room were very reasonable. We will be returning to the area in a few months and will definitely stay here again. Read moreGenuine Expedia guest review
"Great place to stay for our tennis tournament"
Very nice hotel - super friendly staff & very clean. Nice little kitchen to cook my breakfast, and a nice breakfast was provided for others - but not for us who are gluten free. Also, some dinners were provided too. Nice swimming pool & hot tub. Great shower.Genuine Hotels.com guest review
The rooms are not sound proof enough. Someone to our side was crying all night...and we could hear every word they said. Above us was a toddler running around all hours of the night. Only got 2 hours of sleep. Rooms were clean, and staff were excellent despite the other large issueGenuine Expedia guest review
I have stayed here three times. Room, service, and breakfast was all great. On future trips to Phoenix, I will stay here.Genuine Hotels.com guest review
We had a wonderful time hanging by the fire pit and the hot tub!Genuine Expedia guest review
"Best hotel in Arizona"
Not only was the Residence Inn beautiful with spacious rooms and plenty of storage for clothes, a wonderfully well-stocked kitchen and a terrific breakfast, but the staff was unbelievable. No matter what you needed, and sometimes even before you asked - it was yours! We visit Arizona often, and will never stay anywhere else!Genuine Hotels.com guest review
"Great home-away-from home!"
We were there for a week, watching baseball at Surprise Stadium. This was the perfect place for us, near the stadium, easy access to W. Bell Road ("main drag"). We had a restful vacation--nice pool, great room amenities. Loved the breakfast buffet. Friendly and helpful staff. Very comfortable--we'd go back again any time! (We very much appreciated easy […] access to computers with attached laser printer, necessary for printing boarding passes, MapQuest directions, etc. Wired internet in room was speedy and reliable, too.) Read moreGenuine Expedia guest review
"hotel location was great for oar training program"
the best... thank youGenuine Hotels.com guest review
"Nice hotel near family"
The staff was very cheerful and accommodating, especially those assisting with complimentary breakfast. Every employee we came in contact with had a big smile and a greeting for us. We will plan on being back next time we are in Surprise, Az.Genuine Expedia guest review
Best stay of the trip, great place, fantastic areaGenuine Expedia guest review
"92nd Birthday Party"
Nice location off the roadway so no noise! The room was gorgeous and included a complete kitchen and comfortable bed along with a very nice bathroom. The breakfast was extremely nice with hot and cold choices. My only complaint ...the television was not very clear and there was no HDTV! Considering the price of the room, that should be a must.Genuine Expedia guest review
"Well worth the money"
Excellent place to stay. Room was top-notch and great breakfast provided. Will definitely stay there again if I have the need. Highly recommend.Genuine Hotels.com guest review
Nice Hotel Everything went greatGenuine Hotels.com guest review
"Awesome. Staff. Great breakfast options"
Will highly recommend. If your looking for hotel on areaGenuine Expedia guest review
Great location, clean, convienient.Genuine Hotels.com guest review
"Great hotel for guests to watch Spring baseball"
Clean spacious room with kitchen, free breakfast had lots of choices and even had some free evening meals also. Food excellent, comfortable bed and quiet at night. Hotel is off main highway next to Surprise city hall, dining out will require half mile drive to many restaurants in area. This hotel right next to spring training camp for Kansas City Royals […] and Texas Rangers. Overall, enjoyed our stay very much. Read moreGenuine Hotels.com guest review
Friendly staff, beautiful room, reasonably priced.Genuine Expedia guest review
"Nice hotel to stay at."
Studio set up, newer hotel.Genuine Expedia guest review
Great property! Clean as a whistle, friendly staff, good breakfast! Everything we wanted for our stay and more. We would stay there again in a heartbeat.Genuine Hotels.com guest review
"December week stay"
Just a nice hotel a sight drive from where I wanted to access daily. Full kitchen in room. stayed in a Studio style room.Genuine Expedia guest review
"great hotel for a reasonable price"
The hotel was clean, the included breakfast was fantastic and the staff was very friendly and helpful. I would definitely stay there again.Genuine Hotels.com guest review
"Very clean and comfortable!"
Loved our stay. Maintenance could probably pay more attention to detail. Spa was barely Luke warm. Ran out of water in exercise room. All areas work together to make an outstanding experience. Those two lacking areas knocked it down a notch. All other areas superb.Genuine Hotels.com guest review
This was a really nice place to stay, friendly staff ,spacious and clean rooms. Convenient location.Genuine Hotels.com guest review
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