All hotels in Surprise, Arizona, United States of America
1 room, 2 adults
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16418 N Bullard Avenue, Surprise, AZ, 85374, United States of America, ‏‎800-491-6126
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4.7 / 5Outstanding

Score breakdown (from 130 reviews)

Average rating for:

  • Cleanliness
    4.9
  • Service
    4.7
  • Comfort
    4.8
  • Condition
    4.8
  • Neighborhood
    4.7
5.0 / 5Outstanding
"Third stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I have stayed here three times. Room, service, and breakfast was all great. On future trips to Phoenix, I will stay here.
Genuine Hotels.com guest review
1 night trip Mar 31, 2014
Bill Hawes
US
5.0 / 5Outstanding
"Fabulous"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a wonderful time hanging by the fire pit and the hot tub!
Genuine Expedia guest review
Other trip Mar 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Best hotel in Arizona"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Not only was the Residence Inn beautiful with spacious rooms and plenty of storage for clothes, a wonderfully well-stocked kitchen and a terrific breakfast, but the staff was unbelievable. No matter what you needed, and sometimes even before you asked - it was yours! We visit Arizona often, and will never stay anywhere else!
Genuine Hotels.com guest review
6 night family trip Feb 20, 2014
aviva bar-am - Israel Travels
US
5.0 / 5Outstanding
"Great home-away-from home!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We were there for a week, watching baseball at Surprise Stadium. This was the perfect place for us, near the stadium, easy access to W. Bell Road ("main drag"). We had a restful vacation--nice pool, great room amenities. Loved the breakfast buffet. Friendly and helpful staff. Very comfortable--we'd go back again any time! (We very much appreciated easy access to computers with attached laser printer, necessary for printing boarding passes, MapQuest directions, etc. Wired internet in room was speedy and reliable, too.)
Genuine Expedia guest review
Other trip Feb 27, 2014
Kathleen
US
5.0 / 5Outstanding
"hotel location was great for oar training program"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
the best... thank you
Genuine Hotels.com guest review
3 night business trip Feb 18, 2014
robert bisconer
US
5.0 / 5Outstanding
"Nice hotel near family"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff was very cheerful and accommodating, especially those assisting with complimentary breakfast. Every employee we came in contact with had a big smile and a greeting for us. We will plan on being back next time we are in Surprise, Az.
Genuine Expedia guest review
Other trip Feb 18, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Best stay of the trip, great place, fantastic area
Genuine Expedia guest review
Other trip Feb 16, 2014
A Traveler
US
5.0 / 5Outstanding
"92nd Birthday Party"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice location off the roadway so no noise! The room was gorgeous and included a complete kitchen and comfortable bed along with a very nice bathroom. The breakfast was extremely nice with hot and cold choices. My only complaint ...the television was not very clear and there was no HDTV! Considering the price of the room, that should be a must.
Genuine Expedia guest review
Other trip Feb 16, 2014
Linda
US
5.0 / 5Outstanding
"Well worth the money"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Excellent place to stay. Room was top-notch and great breakfast provided. Will definitely stay there again if I have the need. Highly recommend.
Genuine Hotels.com guest review
1 night trip Feb 6, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Nice Hotel Everything went great
Genuine Hotels.com guest review
3 night trip Jan 24, 2014
Kris
US
5.0 / 5Outstanding
"Awesome. Staff. Great breakfast options"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Will highly recommend. If your looking for hotel on area
Genuine Expedia guest review
Other trip Jan 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Golf weekend"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location, clean, convienient.
Genuine Hotels.com guest review
2 night trip Jan 18, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel for guests to watch Spring baseball"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Clean spacious room with kitchen, free breakfast had lots of choices and even had some free evening meals also. Food excellent, comfortable bed and quiet at night. Hotel is off main highway next to Surprise city hall, dining out will require half mile drive to many restaurants in area. This hotel right next to spring training camp for Kansas City Royals and Texas Rangers. Overall, enjoyed our stay very much.
Genuine Hotels.com guest review
3 night trip Jan 20, 2014
daffylives
US
5.0 / 5Outstanding
"Excellent accomodations!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Friendly staff, beautiful room, reasonably priced.
Genuine Expedia guest review
Other trip Jan 17, 2014
Karen
US
5.0 / 5Outstanding
"Nice hotel to stay at."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Studio set up, newer hotel.
Genuine Expedia guest review
Other trip Jan 5, 2014
Gregg
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great property! Clean as a whistle, friendly staff, good breakfast! Everything we wanted for our stay and more. We would stay there again in a heartbeat.
Genuine Hotels.com guest review
5 night trip Dec 23, 2013
TA
US
5.0 / 5Outstanding
"December week stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Just a nice hotel a sight drive from where I wanted to access daily. Full kitchen in room. stayed in a Studio style room.
Genuine Expedia guest review
Other trip Dec 26, 2013
Gregg
US
5.0 / 5Outstanding
"great hotel for a reasonable price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was clean, the included breakfast was fantastic and the staff was very friendly and helpful. I would definitely stay there again.
Genuine Hotels.com guest review
3 night trip Dec 13, 2013
A Traveler
US
4.0 / 5Excellent
"Very clean and comfortable!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Loved our stay. Maintenance could probably pay more attention to detail. Spa was barely Luke warm. Ran out of water in exercise room. All areas work together to make an outstanding experience. Those two lacking areas knocked it down a notch. All other areas superb.
Genuine Hotels.com guest review
2 night trip Dec 13, 2013
Cindi
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was a really nice place to stay, friendly staff ,spacious and clean rooms. Convenient location.
Genuine Hotels.com guest review
3 night family trip Nov 27, 2013
p strelich
US
2.0 / 5Fair
"Room Noise"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    4.0
  • Neighborhood
    -
We've stayed at the Residence Inn at Surprise twice, and was satisfied with the size, comfort and cleanliness of the room. This trip we had a room on the fourth (top) floor (Room 426) that must have the hotel's HVAC equipment right above it, because we heard a loud mechanical vibration all night long.
Genuine Expedia guest review
Other trip Dec 1, 2013
A Traveler
US
5.0 / 5Outstanding
"Awesome Hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff was very friendly and helpful and the room and service was great!
Genuine Expedia guest review
Other trip Nov 27, 2013
A Traveler
US
5.0 / 5Outstanding
"Why stay anywhere else?"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The room was great, every staff member greeted us with a smile. The complimentary breakfast was amazing. They also offered some social events in the evening, however we were unable to attend. We have a 4 year old so it was great to set him up for bed, turn the tv and watch in the "living room". I would highly recommend it.
Genuine Expedia guest review
Other trip Nov 15, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Really spqacious and clean room. Super friendly staff. We will definitely stay here again
Genuine Hotels.com guest review
1 night trip Nov 4, 2013
Don
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Really nice, will stay again.
Genuine Hotels.com guest review
1 night business trip Oct 3, 2013
A Traveler
US
5.0 / 5Outstanding
"Amazing"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The room was great. The staff was amazing the hotel was super clean the breakfast was great. The only down side is its so far from everything
Genuine Expedia guest review
Other trip Sep 6, 2013
kevin
US
5.0 / 5Outstanding
"Perfect stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed for 3 nights as we watched our son play at Surprise Stadium. The location could not have been better and the hotel room and service were perfect. I would not hesitate in returning or recommending it to others.
Genuine Hotels.com guest review
3 night trip Aug 9, 2013
Geraldine F
US
3.0 / 5Good
"Would stay again"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Great hotel if you are traveling with kids. Room is similar to a studio apartment. Everything is in the room and you don't really have a need to leave. We will be staying here again next year!
Genuine Hotels.com guest review
1 night trip Jun 22, 2013
Alisha
US
5.0 / 5Outstanding
"EXCELLENT place to stay !!! FOR ALL !!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is the second time I have stayed here and I love it.. everyone was super nice the hotel and room was excellent ... The pool was crystal clear the parking lot was safe and clean the landscape was stunning.. The staff was just great nice friendly always said hello and asked if they could help me in anyway... just felt like home....in a way...
Genuine Expedia guest review
Other trip Jun 10, 2013
Fawn
US
5.0 / 5Outstanding
"Very impressed!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Overall great place to stay! Amazing price for what you get!
Genuine Hotels.com guest review
3 night trip with friends May 26, 2013
A Traveler
US
5.0 / 5Outstanding
"Location was perfect."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great staff, will never hesitate to stay there again. My room was great and quite. They may want to add cough drops, combs and hair brushs to the sales counter. Once again a great place to stay.
Genuine Hotels.com guest review
2 night trip May 17, 2013
Frank
US
5.0 / 5Outstanding
"Great Hotel and Great Price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very Nice hotel...would stay again. Though not much to do in the area but the hotel did have a nice park right next door.
Genuine Hotels.com guest review
1 night trip May 17, 2013
A Traveler
US
5.0 / 5Outstanding
"Arizona road trip"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great stay and a wonderful staff!!!!!!!!!!!!!!!!!!
Genuine Expedia guest review
Other trip Apr 7, 2013
A Traveler
US
5.0 / 5Outstanding
"Residence Inn Phoenix NW/Surprise is well worth it"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Complimentary BBQ for dinner and a breakfast. The hotel was very clean, staff was very friendly all the time. Good value for the price. Easy to find. No parking problem. Big room with a kitchen. I wish every hotel I stayed in was a good!
Genuine Expedia guest review
Other trip Feb 22, 2013
Aproximo
US
5.0 / 5Outstanding
"Great value!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Only a one night stay, but I would DEFINITELY stay here for a longer period of time!
Genuine Expedia guest review
Other trip Jan 10, 2013
A Traveler
US
5.0 / 5Outstanding
"Great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The rooms were wonderful. They were spacious, clean, and very comfortable. Breakfast was hot and plentiful. The staff was so kind and helpful. We'd stay there again with out hesitation.
Genuine Expedia guest review
Other trip Jan 7, 2013
Laurie
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great stay. Room was nice and comfortable. Staff was pleasant and helpful. Breakfast and managers reception exceptional!
Genuine Expedia guest review
Other trip Jan 7, 2013
A Traveler
US
4.0 / 5Excellent
"Great hotel for a family or singles."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel staff, good breakfast, with clean and spacious rooms
Genuine Expedia guest review
Other trip Dec 28, 2012
A Traveler
US
5.0 / 5Outstanding
"A Lovely Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is a very nice hotel within a short driving distance to several restaurants. We went for the Surprise Community Christmas Lighting and Party. The Community Center & Park are right next door to the hotel. We would definitely stay there again.
Genuine Hotels.com guest review
2 night trip with friends Nov 30, 2012
Teri
US
5.0 / 5Outstanding
"Stay here!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is a great hotel. Rooms are new, with complete kitchens. I had never stayed in a hotel room with a dishwasher before. This is right next to the ballpark where the Rangers and Royals have Spring Training. Oh, and by the way, they have a full breakfast buffet every morning. 5 stars!
Genuine Hotels.com guest review
2 night trip Nov 10, 2012
Matt
US
4.0 / 5Excellent
"Clean and convenient location."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel is very nice, laid out well and the hospitality is above average. The breakfast included in the rate is good, and the staff kept the area picked up and the food fresh and available. Overall I had a very pleasant stay.
Genuine Expedia guest review
Other trip Nov 13, 2012
A Traveler
US
4.0 / 5Excellent
"Disorganized breakfast"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Staff not quick enough with replenishing food, utensils. Coffee, etc. shower not hot enough; otherwise room was very nice; would stay again if in the area but would ask management about hot water prior to booking. (took 2 showers at different times of day and same situation)
Genuine Hotels.com guest review
2 night trip Nov 9, 2012
Lorraine
US
4.0 / 5Excellent
"Had a great time!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We had a golfing reunion with old friends sovwe rented 3 rooms. Everyone was surprised at how naive the rooms were and how friendly the staff was. The resort has a really nice pool and the complImentary breakfast was great!
Genuine Hotels.com guest review
1 night trip Nov 5, 2012
A Traveler
US
5.0 / 5Outstanding
"Comforts of home!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The amenities were very nice - the fire-pit lounge and pool area; the Manager's Reception and Breakfast area - plenty of seating for everyone!The Breakfast food was plentiful, what was supposed to be hot was hot and what was cold was cold. The attendant was friendly and kept the area orderly and clean. Our suite room was very accmodating with kitchen/living room area - comfortable - felt brand new. Front desk staff was excellent and genuinely concerned about your comfort. Will always stay here when visiting the area!
Genuine Hotels.com guest review
4 night business trip Nov 1, 2012
C D August
US
5.0 / 5Outstanding
"Perfect for entertaining grandkids!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved it - staff friendly and helpful. Will definitely stay there next time we are in town!
Genuine Hotels.com guest review
3 night trip Nov 2, 2012
Mary
US
5.0 / 5Outstanding
"convenient to where I needed to go"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
As a woman traveling alone, I felt very secure in the room and the surrounding area of the hotel itself. I thought it was extremely clean and comfortable. Breakfast was good and had a lot of variables. Will definately stay there again and will recommend it to anyone.
Genuine Hotels.com guest review
3 night trip Oct 21, 2012
Joyce
US
5.0 / 5Outstanding
"VIP"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice Hotel/Room would stay there again should it be necessary. One suggestion would be to offer more drink type items for sale, of course with refrigerator in room guess could go buy some versus purchasing at hotel...Complimentary breakfast was excellent.
Genuine Expedia guest review
Other trip Aug 6, 2012
Dick
US
5.0 / 5Outstanding
"Billy"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice hotel, close to everything in Surprise. Good breakfast but get there earlier than later. Good experience and great service.
Genuine Expedia guest review
Other trip Jul 31, 2012
A Traveler
US
5.0 / 5Outstanding
"Clean, Kind and VERY accommodating"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed at this hotel for the first time about 4 years ago... This has been the only hotel we have ever stayed at every time we come to Arizona. This was our first impression of Arizona Natives! Everyone person on their staff is warm and friendly, always interacting with our kids and starting up conversation with guests. The rooms are SPOTLESS, smell good and everything you would need to have a comfortable stay. LOVE this HOTEL!
Genuine Hotels.com guest review
2 night family trip Jul 6, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
awesome time and accomadations were excellent. Not in the middle of conjestion
Genuine Hotels.com guest review
3 night trip Jun 30, 2012
dianne
US
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