I had an issue with a young gal who worked the receptionist counter. We wanted 3 pool towels to use for the hot springs and she would not let us take the towels out of the hotel. We paid $140/ per night for the hotel and they won't let us borrow $3.00 towels to use for the hot springs? and return the towels? I think if I paid $140 per night that I would […] be willing to return a $3.00 towel after use. Besides the 18 yr old employee who didn't allow us to use the pool towels, the hotel was decent. Read moreGenuine Hotels.com guest review
Was very nice with the exception of the breakfast situation. That NEEDS work big time.. And one girl there was down right nasty. The thinner dark haired girl was cute, smiled and was great .. The other one need a new job or more training. We were given coupons for breakfast that was a joke. Other wise the hotel is a big plus for Glenwood.Genuine Hotels.com guest review
"very happy with our stay"
We were very happy with our one night at this hotel. Room was spacious, beds very comfortable, internet connection was very fast (best we have ever had at a hotel). Employee at checkin was very friendly and helpful. We were not at all impressed with the pool area. Not inviting at all. Also the breakfast at the hotel was not good at all. Those two things […] were the only criticism we have. We would definitely stay there again. Read moreGenuine Hotels.com guest review
There was a problem in the shower in our room. There is a large gap between the glass door and the tile in the shower which allows water to leak out onto the bathroom floor. There was so much water that it took all of the towels to mop it up. There is a danger of slipping on the tile floor. We did notify the front desk as we checked out.Genuine Expedia guest review
"great contemporary hotel"
clean and comfortableGenuine Hotels.com guest review
"Wonderful View....Great Price!"
Large King Size bed that is really comfortable...and a big shower.....perfect for a newly married couple!Genuine Expedia guest review
We were needing a little overnight getaway, and the hotel was perfect for that. When we were given our room, it was on the ground level. After seeing it, we asked if there was any way to have a room on the second or third floor, which they were to accommodate us with. We really appreciated it!Genuine Hotels.com guest review
"Good hotel for the money. Great views."
Staff was friendly and helpful. Hotel was clean, comfy and exactly how it should be.Genuine Expedia guest review
"No frills hotel but meets the basic"
I visited during a holiday weekend. It was extremely busy and this was apparent by the associate's faces. Overall the stay was fine; however, there was room for improvement. For example, the workers cleaning the room should definitely receive more training. Upon check in there was food left in the refrigerator from the previous guests. Also, on the […] second day, the bathroom was still dirty from the morning. We noticed that our hair was still on the floor and the sink was not wiped down. I just took it upon myself to wipe everthing down with lysol wipes as I tend tl do with most of my hotel stays. However, the hotel was nicely decorated and close to attractions. The pool was small but well maintained. There was a very nice lobby and eating area. Read moreGenuine Expedia guest review
"OMG do not pat for the breakfast!"
Good service, location and clean, But, unless you like Blacken Eggs for breakfast do not pay the extra for breakfast. The employee served me breakfast with scrambled eggs that were literally Burnt black! And apologized while doing so, he could have just recooked them since in the time he used to apologize he could have recooked them. Although the management […] tried to make up for it by giving me a meal elsewhere , it was too late and i had to go to my meeting without breakfast so everyone in the room got to listen to my stomach grumble for three hours....embarrassing.... Read moreGenuine Hotels.com guest review
"Fantastic, new, clean hotel."
Just be prepared for no continental breakfast. Pool and spa were filled with kids.Genuine Expedia guest review
"Great choice of stay"
It was a neat well kept hotel and the people were very helpful and nice. Pretty luxury for a decent price as well.Genuine Expedia guest review
"EXCELLENT HOTEL, FABULOUS SERVICE !"
The check in clerk went above and beyond to get us checked in. Very professional, polite, and when I told her I was concerned about about the noise of the ice machine right outside our room, she simply had it unplugged. It was later in the day, and not many rooms were left. This was it, and another one closer to the elevator. This hotel is also located […] within walking distance to Starbucks, Chili's, and many, many other shops and restaurants. Plus, it literally sit at the foothills of the Rocky Mountains. Excellent stay. Thanks! Read moreGenuine Hotels.com guest review
"A little sterile - too little soul"
We were on the main floor which offered VERY high ceilings. Drawback was a substantial echo and no sense of warmth / coziness that can be nice on a vacation. Hotel staff was adequate - nothing stood out as remotely excellent. Walls were thin as paper. We had to move to the 2nd floor (way better due to normal ceiling height) to get sleep when our neighbor […] snored us awake at midnight. Just seemed like too many corners were cut during the construction process. Read moreGenuine Hotels.com guest review
"Out of downtown, but still close"
Great service is not defined by doing what is expected. It is when unusual circumstances come up that you really test a hotel. This Courtyard totally delivered. The room was of course excellent, but kudos to Christyne (sp?), who was fantastic during our stay. She accommodated us when things we needed were outside of the norm. This was a business trip, […] but I had my family with me. When my business in the area took longer than expected, my family had no car to leave the hotel, so Christyne graciously extended our checkout time to 2pm, then to 3pm. She provided for my family's several needs while I was out. The other staff were also excellent. When we lost an item, they also searched our room and the lost and found for it. Highly recommended! Read moreGenuine Hotels.com guest review
"Nice, clean hotel to stay at"
Overall our experience was good! It is a nice, clean hotel. Our check-in process took longer than it should. No one was at the front desk to help us for about 5 minutes. The pool is small, so don't get too excited there. The breakfast that is included in the stay is good when you actually get it but the wait is very long and seating is limited. Personally, […] our family prefers getting food ourselves but here they take your order then you have to wait. But it's really not a big deal if you aren't in a hurry which we weren't so it was okay. We stayed two nights here and enjoyed it. I would stay here again simply because it was a newer hotel and nice and clean. It is a short drive to the hot springs pool and the adventure park also. Read moreGenuine Expedia guest review
"Great place to relax."
Enjoyed our stay. Nice to come back to after a long day. Sadly the hot tub wasn't working.Genuine Expedia guest review
"Spring Break Getaway"
From the time we checked in until we left, everything was top notch. The young lady at the front desk was so friendly and cheerful, she made us feel welcome and at home right away. The rooms are very sound insulated so not a lot of noise from surrounding guests. We really enjoyed our stay and will definitely book again when we are in the area!Genuine Expedia guest review
"Not what I had hoped"
I made my reservations months ago and was very disappointed with our room. We were in a handicap room, the issue I had was the shower area was completely open no tub, no shower doors. I completely understand why it is designed that way, but having a family of 4 with young children the water went everywhere. I asked if we could have a different room […] immediately and was told no. When we asked for towels to go to the recreation center we were told they were not suppose to. The pool was extremely cold, not sure why but it was to cold for us and we noticed others felt the same way. When we checked out I was waiting to be asked how we liked our stay and I was planning on telling them. I was asked if i wanted a copy of my bill and that was it. It confirmed that customer service was not a top priority. Read moreGenuine Hotels.com guest review
"Relaxing Romantic Getaway"
My husband spent a weekend alone. The staff hotel was very professional, nice and polite. The lobby was perfect-a fireplace, several couches and chairs and a bistro with adequate food. The gourmet coffee shop was a welcome surprise. Our room was perfect in size and comfort. The bed and pillows were so comfy and lots of TV chanels to choose from. A mile […] away there are several stores and places to eat. The Springs were a few miles away from the hotel. We liked being a bit away from that area since we were looking for a quiet area to relax and not hear the cars passing by. We plan on staying again :) Read moreGenuine Hotels.com guest review
"A great escape"
After a snowy trip was greeted with great personal attention. The room was nice change with bed facing non traditional way, great small fridge for dinner leftovers ...would have been nice to have microwave though.... Hot tub was relaxing by pool and to have orange infused water and a warm fireplace in lobby made it better. Only surprise was not so quiet […] at night as walls floors were thin and found the shower cleaner missed a spot ...not going to be too graphic. Read moreGenuine Hotels.com guest review
No issues with this Marriott other than very poor snow removal from the parking lot. Temporary issue, but get a snow plow out there!Genuine Hotels.com guest review
"Nice get-away spot"
Enjoyed the room, handsome decor, comfortable beds. Very satisfactory.Genuine Hotels.com guest review
"new and comfortable"
Very nice new hotel. Location is on the outskirts of town, but nice and quiet. Just not close enough to walk to restaurants or the hot springs. Staff was friendly and the room was one of the best I've stayed in recently for a standard king room.Genuine Hotels.com guest review
Had a great time. Hotel worker were great, room was clean.Would stay again.Genuine Hotels.com guest review
"beautiful location in the mountains"
The hotel was in a gorgeous location in the mountain of Glenwood Springs, THe room was very clean and comfortable.Genuine Expedia guest review
"October weekend stay"
The only complaints I have about my stay are that at one point my key card wouldn't unlock one of the doors to let me back in and if not for another guest passing by, I would've been locked outside on the patio. Also, the overall taste of the food selections was mediocre and at least one member of the evening staff at the Bistro did not have enough […] training. Aside from that, everyone was really friendly and tried to be helpful. Some even going out of their way. I had a fantastic time and in spite of those few minor issues, I would stay again. I just won't dine. Read moreGenuine Hotels.com guest review
"Address Is WRONG !"
Great...except the porperty is on Wuhlfson...not Wolfson !Genuine Hotels.com guest review
"Newer hotel, clean and modern."
The hotel was modern and clean. The friendly staff was terrific. We will go again.Genuine Hotels.com guest review
"Great hotel for all"
Great hotel and location, room was very clean and smelled clean. Shower/bathroom was niceGenuine Expedia guest review
"A fun weekend away from home"
Competent and clean. A bit off the beaten path which means nice and quiet (except for the occasional train that goes by).Genuine Expedia guest review
"Could have been anywhere"
First time in Glenwood in the summer. Great for familys that don't mind crowds. It was like Disneyland which took away from the ambience we experienced in the Winter. Great little town with great restaurants, but not up our alley. Would return in the winter.Genuine Hotels.com guest review
"Nice and quiet location!"
This a very nice/new hotel. We stayed here a year ago and enjoyed our stay again this time. It is a very nice location close to downtown but very quiet and within in walking distance to restaurants and shopping. The pool is very small and highly clorinated hot tub but overall clean. Very quiet and comfortable stay!Genuine Expedia guest review
"Very nice hotel and super convienent"
This a nice comfortable hotel. Very nicely decorated with a great lobby. My only dissatisfaction were the bedding. Seemed tired.but I definitely would return.Genuine Hotels.com guest review
"Clean and comfy"
Very nice hotel. Friendly service at the Bistro. Not within walking distance to the hot springs but just a 5 minute drive.Genuine Hotels.com guest review
"1.5 miles from Downtown"
One thing to be aware of is that it is about 1.5 miles away from downtown (Grand Ave). That's fine if you are willing to drive but we wanted to enjoy the night life. My husband and I took public transportation there and then just walked home. It wasn't a bad walk but did take 30 minutes.Genuine Expedia guest review
"Clean, comfortable, convenient"
We enjoyed our stay at the Courtyard Marriott.The room was clean and comfortable. The hotel was a mile or so from the Hot Springs and very convenient. We enjoyed being near the shopping area within walking distance. It has a Target, Bed/Bath/Beyond, Lowes, Petco, Starbucks, and other smaller shops. Also has a few restaurants - we tried Zheng and it […] was very good. Read moreGenuine Hotels.com guest review
"Clean and comfortable"
Clean and comfortable. Fitness area is nice, pool and hot tub were greatGenuine Expedia guest review
"Good for business trip, but not for vacation stay."
The room was nice but the sink drain broke. We really wanted our grandchildren to use the pool but the chlorine smell was overpowering!! Nothing special at all about the staff.Genuine Expedia guest review
"Nice family hotel"
I booked through Expedia and when we arrived I took a chance and asked if they had an upgrade (actually the room we really wanted in the first place) available. They did have the room but they gave us some grief and I had to ask for the manager. I had to make the point that they had the room available, we were willing to pay for the upgrade, and we […] were standing right there wanting to stay there. They finally gave us the upgrade to the suite we wanted. Our son loved having his own room to be able to watch his own TV. He also loved the pool and hot tub. The room was lovely, quiet, and other than no bathtub, had everything we wanted. The shower door did leak like crazy all over the bathroom floor though. Also, their "laundry facilities" consisted of only one washer and dryer. We were never able to use them. They also didn't bring toiletries on our last day we stayed there. Overall, I would stay here again. It is a nice, new, clean, and pretty hotel. Read moreGenuine Expedia guest review
"Residence Inn is better."
The front desk staff was almost surly, evening and morning. There is no free breakfast, just an over priced snack bar. Two weeks I stayed at the Residence Inn across the parking lot and felt I got better value.Genuine Hotels.com guest review
"Great for Family's."
Overall room very clean the out side well Maintained, but the pool was small and COLD!Genuine Expedia guest review
Not a very kid friendly hotel-they had limited cribs and no kids menu in their bistro restaurant along with no high chairs. The room was very modern and comfy though and the hotel as a whole was well kept and very nice!Genuine Hotels.com guest review
"A Lovely Stay"
The hotel was very nice. I had not stayed at a Marriott in some time and the entire hotel exceeded my expectations in neatness and design. The only downside was the Cafe in the lobby, which did not live up to the rest of the hotel's quality.Genuine Expedia guest review
Very nice hotel with comfortable beds. Nice set-up for traveling with children.Genuine Hotels.com guest review
This near-new hotel was exceptional in every way. The service was great, the room was immaculate, we were within walking distance of food, the fitness center was really nice, and it was quiet. Highly recommended.Genuine Hotels.com guest review
"Great hotel for all!"
Great location, away from the traffice. Rooms are very nice and updated and new. Hotel staff very nice. I would stay here again.Genuine Expedia guest review
We enjoyed the high ceiling and the decor of our room, which was very contemporary.Genuine Hotels.com guest review
"Very unhappy experience."
Not like the pictures on Expedia. No one was at the front desk to check us in - we have to yell Hello a couple of times. The selection of food at the Bistro was horrible. Shower door in our room did not shut all the way and leaked. Hair dryer shorted out. No TV guide. Pillows too soft. Uncomfortable couch. We shut the curtains because we were on the […] 1st floor and people walking by could see in our room - the maid left the curtains open. The maid did not dump the trash can. A lot of weeds in the rocks. The timer on the hot tub did not work. Little children were being allowed in the hot tub. No bathroom in the pool area. Read moreGenuine Expedia guest review
"Happy with our Glenwoods Springs stay"
Nice hotel - seems fairly new. Nice views of Glenwood Springs! Good location. Near attractions, food and mall. Easy access to I-70. Comfy beds.Genuine Expedia guest review
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