All hotels in Brussels, Belgium
1 room, 2 adults
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4.1 / 5Excellent

Score breakdown (from 260 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.2
  • Comfort
    4.4
  • Condition
    4.3
  • Neighborhood
    3.2

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Nice hotel close to the station"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Briefest of stays but very comfortable room with all the facilities I would expect in a hotel of this size and location.
Genuine Expedia guest review
Other trip Dec 2, 2014
Pete
GB
3.0 / 5Good
"Good place if you don't need a wi-fi"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great place but the wifi is simple not good enough!
Genuine Hotels.com guest review
1 night business trip Nov 17, 2014
A Traveler
GB
4.0 / 5Excellent
"Comfortable Stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
It was good, I think I may have expected a lil bit more but maybe my standards are a lil high and comparing with a london 4 star. Wifi was terrible, I almost cried from the frustration.
Genuine Hotels.com guest review
3 night romance trip Nov 21, 2014
Olanrewaju
GB
5.0 / 5Outstanding
"Within easy reach of the station. comfortable."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Super easy to find and within a short 5 minute walking distance from Brussels Midi station. Reasonable price. Good service at reception. Very modern hotel. Bed as excellent.
Genuine Hotels.com guest review
1 night business trip Nov 13, 2014
Jonathan
GB
5.0 / 5Outstanding
"Nice Quiet Hotel close to Brussels-Midi"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Very quiet room, modern, clean, would recommend this hotel to travellers.
Genuine Hotels.com guest review
1 night business trip Nov 10, 2014
james
GB
4.0 / 5Excellent
"Very comfortable + modern hotel"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Very comfortable hotel, ideally located for train station [inc Eurostar] which is less than 10 mins walk. Surrounding area isn't the best but it doesn't take long to walk / get transport into the nicer area of Brussels.
Genuine Hotels.com guest review
2 night romance trip Nov 8, 2014
GREGORY
GB
4.0 / 5Excellent
"Great hotel for transport links."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
So close to midi station, perfect for Eurostar and for day trips to Bruges, Ghent and Leuven. Buffet breakfast is more like an ibis than novotel, but rooms spacious and clean. Only a short walk of 15 mins to grand place although is not nice to walk back at night.
Genuine Hotels.com guest review
2 night romance trip Nov 7, 2014
Marcus
GB
5.0 / 5Outstanding
"Great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Novotel is ideally situated just yards from bus, train and tram services, staff were very pleasant and we had a great time, would definitely stay there again!
Genuine Hotels.com guest review
2 night trip Oct 24, 2014
Tinsomiac
GB
4.0 / 5Excellent
"Great hotel extremely close to bus/train station"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
Great hotel, friendly staff, provided us with suggestions for tours and attractions. Right across from the midi train/bus station, which was easily accessible via train from Zaventam airport. Only thing was the neighbourhood was a little sketchy at night and I would not have been comfortable there at night alone. Great hotel though!
Genuine Hotels.com guest review
3 night romance trip Oct 16, 2014
Stephanie
CA
1.0 / 5Poor
"No wi-fi in a room"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    1.0
I booked a room with wi-fi, but wi-fi was not working during my four-day stay.
Genuine Hotels.com guest review
3 night business trip Oct 12, 2014
A Traveler
GB
4.0 / 5Excellent
"Very nice hotel in ok location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
First of all, the hotel room was very nice. No restaurant was a disappointment, but overall a very nice stay.
Genuine Expedia guest review
Other trip Oct 20, 2014
Dylan
GB
3.0 / 5Good
"Superior room size is small."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Superior room is small.Room size was not clearly mentioned at the time of booking.
Genuine Expedia guest review
Other trip Oct 17, 2014
A Traveler
GB
5.0 / 5Outstanding
"Easy access to the city"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A few short minutes from Station Midi/Zuidstation. Metro and trams, even taxis all at the station so the city awaits.
Genuine Expedia guest review
Other trip Oct 10, 2014
paul
CA
5.0 / 5Outstanding
"Nice clean modern hotel opposite BrusselsMidi"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed here for three nights last week. We asked to move rooms, as our first room (806) was at the front of the hotel and was very noisy with train noise and announcements from the station. The support for the shower head was broken, so it wasn't possible to have a proper shower, the bathroom was smelly and the bathroom bin was crammed with rubbish from the previous guest(s). We were moved to a room at the back which was much better and the staff didn't have any problem arranging this. Breakfast was good, if expensive - 16 euros -which is probably the going rate for Brussels.
Genuine Expedia guest review
Other trip Oct 6, 2014
Dave
GB
5.0 / 5Outstanding
"Great location for Eurostar/ Gare Midi"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The hotel was comfortable and nicely decorated. Reception staff were polite and helpful. It's a great location for late / early morning Eurostar arrivals, althought the neighbourhood isn't very nice - but very convenient. I was able to leave my bags in the hotel during the day while at an event, and pick them up on my way back to the Eurostar. Very convenient.
Genuine Hotels.com guest review
1 night business trip Sep 29, 2014
A Traveler
GB
4.0 / 5Excellent
"Useful Location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    1.0
While the location is useful and the hotel has a very good standard, the neighbourhood is simply awful and unpleasant.
Genuine Hotels.com guest review
1 night trip Sep 26, 2014
FJGC
GB
4.0 / 5Excellent
"Truth about Novotel Midi"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Not bad hotel very near station around 70 meters away. At night the area can be very dodgy.
Genuine Expedia guest review
Other trip Sep 12, 2014
Mohamed
GB
4.0 / 5Excellent
"perfect location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Perfect location, just 2-3mins from Midi Station. around 20mins away from city center. there are lots of restaurants nearby.
Genuine Expedia guest review
Other trip Sep 9, 2014
Sammy
GB
5.0 / 5Outstanding
"Nice hotel, very clean and the staff are friendly."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed for 3 nights at the beginning of September. Very good location as the taxi/coach from the airport stopped just round the corner from the hotel. Located just next to the train station and 15 minute walk to the main square! All in all a lovely stay.
Genuine Expedia guest review
Other trip Sep 5, 2014
A Traveler
GB
4.0 / 5Excellent
"Perfect for a quick stop between train trips"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
Stayed here as was close to station, was arriving late and leaving following morning. Staff were helpful and friendly, beds were super comfy and decent shower.
Genuine Hotels.com guest review
1 night trip with friends Aug 22, 2014
AAAAAAAAAAAA
IE
4.0 / 5Excellent
"We chose Novotel because we thought it'd be good"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We were pleased with clean well decorated room and a bath included in the large bathroom. The position was good, near the Midi Zuid but close enough to walk pretty much anywhere in Brussles. As an English guest it was sad to see no milk for tea and coffee, and the fact we weren't able to get out on the balcony. Our only other complaint was the pillows were awful and there was no obvious tourist info in the hotel but all minor points which didn't spoil our break in the slightest. Pleased with the hotel and would be happy to go to Novotel elsewhere in the future.
Genuine Expedia guest review
Other trip Aug 25, 2014
Sophie B
GB
3.0 / 5Good
"It can't be graded as a 4-star hotel."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel staff are not very friendly and helpful. TV channels are limited. Only basic news channels. The WiFi speed is slow. Bath room is the only corner where I could get signals in my room.There is no radio or clock in room for setting wake up alarm. I asked reception staff to give us a morning call at 6:50. But they called us at 7:10 instead. Fortunately we didn't have to catch a flight in that morning. The hairdryer is malfunctioned. There is even no body lotion, shower cap or towel set (which is usually including bath towels, facial towels, hand towels and bath mat). Only 2 bath towels, hand cleanser and shampoo in the bath room. We stayed for 2 nights and were surprised that they didn't clean the room next day. Only making up the bed but not cleaning the bath room at all. In addition to it, the toilet at my friends' room was leaking and the shower was malfunctioned. They waited for 2 hours to get helped. Is it a standard for Belgian 4-star hotels?
Genuine Expedia guest review
Other trip Aug 19, 2014
Traveller
CA
4.0 / 5Excellent
"Bit far from centre"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Comfortable and spacious room, excellent shower although over tub won't suit everyone. Asked Nicolai, Manager over phone for quiet room and got one. Indeed this hotel is the quietest I have ever stayed although it was full - the soundproofing is really effective. The male reception staff and manager are friendly and helpful whilst the barman, Blaire, is cheerful and with a good attitude. Location is not the best for returning after night out but is just about walking distance. Only complaint was with the pillows which are thin, far too small and of very poor quality. Reception however supplied more when requested. My four night stay was a pleasant experience and good value.
Genuine Expedia guest review
Other trip Aug 18, 2014
John
GB
5.0 / 5Outstanding
"local to main station"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
very good hotel for the price we paid, nice and clean reception staff excellent, bar staff on a different planet
Genuine Expedia guest review
Other trip Aug 16, 2014
taz
GB
4.0 / 5Excellent
"Handy for Eurostar"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
The hotel is as over a standard novatel. Clean and tidy. Watch out for tourist coach tours though. Breakfast was as people hadn't been fed for a week and with one staff member trying to cope there were no plates or cups and food disappeared before you could get to it
Genuine Hotels.com guest review
1 night business trip Jul 21, 2014
Wandering pomp
GB
2.0 / 5Fair
"Nice accommodation. No service!"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    1.0
Hotel suited our purpose, as we were travelling by train through Europe. The room was spacious and modern and relatively clean. The safe did not work and despite a request was not fixed during our stay. Tourist information was non-existent. It was an effort to even get a map of the city. We were only in Brussels 2 days, so needed as much information as we could get. The gentlemen on reception on our arrival promised to attend to the safe, but did not! The immediate neighbourhood was not appealing, but the location to the station probably cancels that one out. Would not stay there again, as there were nicer hotels, closer to the central city for similar money. A short taxi ride would have been well worth the effort . Overall the place is a dud and a black mark for the Novetel brand.
Genuine Hotels.com guest review
2 night trip Jul 14, 2014
Viking
AU
4.0 / 5Excellent
"Comfortable, clean, nice staff and close to midi s"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Enjoyed the clean and comfortable room. Good broadband connection. Good for a business stay
Genuine Expedia guest review
Other trip Jul 6, 2014
Margarete
GB
3.0 / 5Good
"Convenient for station"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    -
We had booked and paid for a superior room but the room we were allocated (admittedly early in the day) was not a superior one
Genuine Expedia guest review
Other trip Jun 30, 2014
A Traveler
GB
4.0 / 5Excellent
"Few steps away from the train station."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We arrived early in the morning so our room wasn't available yet. They were kind enough to keep our luggages in a safe place while we started visiting Brussels. The room was clean and spacious. The staff at the front desk was very friendly and helpfull when we needed directions to find a specific address.
Genuine Expedia guest review
Other trip Jun 15, 2014
Renée
CA
4.0 / 5Excellent
"Super hotel - next to Brussels Midi station"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Enjoyable stay at Novotel in Brussels. The hotel had everything we needed. Great room with excellent bathroom (with bath), safe, and kettle for tea making. Clean room, comfortable bed and free wi-fi. Evening meal took a little longer to be cooked than we were anticipating but good when it arrived. Probably one of the best hotels we stayed in during our two week trip to Belgium, Germany, Austria, Czech republic and Hungary.
Genuine Expedia guest review
Other trip Jun 8, 2014
Theresa
GB
4.0 / 5Excellent
"Convenient for Eurostar travellers"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
The neighbourhood is a little intimidating,, But the plus side is it's walking distance to the Midi Station and to the City Centre. Not an exciting breakfast with very watered-down orange juice and powdered hot chocolate. Clean and modern!
Genuine Hotels.com guest review
2 night trip May 23, 2014
sonia2411
GB
4.0 / 5Excellent
"Close to train station"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Arrived by train and hotel was within a few minutes walk . Check in was very easy and we were provided with a map and walking directions to the city centre. Rooms were clean and very quiet, the mini fridge was useful. Breakfast was ok with a good variety of options . Staff was very friendly and helpful
Genuine Expedia guest review
Other trip May 30, 2014
shellie
CA
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Had a great stay at the Novotel Brussels Midi Hotel. I loved the modern decor. Staff were very helpful and friendly. Room was comfortable with a comfy bed and it was nice to have tea/coffee making facilities within the room. There was a wide selection at breakfast. Within walking distance from the Midi station which is a bonus and you can easily walk to the city centre which was a 15/20 min walk. I would recommend this hotel.
Genuine Hotels.com guest review
2 night trip May 23, 2014
Cagney
GB
5.0 / 5Outstanding
"Near to train station"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very near to train station. But Brussels is a dangerous place. A lot pick pocket.
Genuine Expedia guest review
Other trip May 25, 2014
s.t
MY
4.0 / 5Excellent
"Very comfortable hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Hotel facilities and service were very good but area around the Brussels Midi station a little bit sketchy. Sunday market on the doorstep was a pleasant surprise with plenty or colour and vibrancy.
Genuine Hotels.com guest review
2 night family trip May 17, 2014
JaxSax
AU
4.0 / 5Excellent
"Perfect for Midi Station"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
This is a nice hotel, the staff are pretty friendly, the place is clean, very quiet despite the busy location, and it's very, very close to Brussels Midi Station. I will happily stay here again. There were only 2 negative points to my stay, both of which were flukes really: 1) Weirdly, they turned off the lights on me in the restaurant in the evening (a hint, maybe?!), 2) The place is so close to the station that I'd left myself only about 10 minutes extra leeway to get to my train. Lucky I had, as that was used up at the desk at checkout, as the staff had lost the detail that I'd already paid, and spent 5-10 minutes looking that up.
Genuine Hotels.com guest review
1 night business trip May 21, 2014
dan
GB
3.0 / 5Good
"Great location"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    2.0
Good location, newly renovated hotel. Staff could be abit more friendlier.
Genuine Hotels.com guest review
3 night trip Apr 28, 2014
A Traveler
IE
5.0 / 5Outstanding
"Loved it"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice hotel, excellent location across from the south train station which was convenient for taking day trips (especially international, which runs out of this station). Contrary to some reports, I found the area and the train station quite safe and I arrived late some nights. Sure, it's not the nicest area in Brussels but all things considered I don't regret my decision to stay here one bit. Great experience!
Genuine Expedia guest review
Other trip May 11, 2014
A Traveler
CA
4.0 / 5Excellent
"surprise city tax"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
Didn't like the surprise at check out. A city tax was not included in the bid.
Genuine Hotels.com guest review
1 night trip May 3, 2014
Pat
CA
4.0 / 5Excellent
"Handy location for Bruxelles Midi"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Business trip requiring proximity to the railway station. Hotel is clean, tidy and does the job.
Genuine Hotels.com guest review
1 night business trip Apr 29, 2014
Paul
GB
5.0 / 5Outstanding
"No complain at all!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
I plan to stay for a night only but I extended for the next day. The location is perfect when you arrive in Brussel via train, it's only 2 minutes walk across the road Avenue Fosnsy and still you can walk to Grand Palace! a lot of restaurant to eat, it's not the cleanest street surrounding but the hotel itself is very clean! It has even a locker for your luggage (cost 3 euro only!) if you still need to walk around but already check out. The was a trainee receptionist (don't know the name, sorry..)who is very helpful just like her other colleagues when I was there 27 April, she will try to find out from internet if she doesn't know what you are asking for. There is free wifi in the room, fairly good connection. There is also a macbook desk top to people who need it in the lobby.
Genuine Hotels.com guest review
1 night trip Apr 27, 2014
Benito Simatupang
GB
4.0 / 5Excellent
"Good value for money, excellent location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
Spent 3 days in Brussels and Novotel Brussels Midi is a great place to stay. The room was clean and the location was ideal for day trips from the train station to other towns like Gent, Oostende and Bruges. Overall a wonderful experience.
Genuine Hotels.com guest review
3 night family trip Apr 22, 2014
A Traveler
SG
4.0 / 5Excellent
"Convenient for Eurostar"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    2.0
We used this hotel due to its convenient location near the midi station where the London Eurostar arrives. We were glad we did due to travel disruption meaning we arrived after midnight. The benefit of a large chain hotel is that the desk was still manned and check in was a breeze. The room was comfortable and blissfully quiet allowing us to sleep in the next morning.
Genuine Hotels.com guest review
1 night trip Apr 17, 2014
A Traveler
GB
5.0 / 5Outstanding
"Great with excellent attention to detail"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Two disappointing items that prevent a perfect score 1 maid did not replenish tea coffee when room was cleaned 2 fowl smell from bathroom despite it being spotless must have come from plumbing problem Staff excellent and resolved tea /coffee problem immediately and with grace
Genuine Expedia guest review
Other trip Apr 18, 2014
A Traveler
AU
5.0 / 5Outstanding
"Excellent service from check in to check out"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff were attentive without being over powering facilities from the quiet efficient lift to the service on check out was outstanding
Genuine Expedia guest review
Other trip Apr 13, 2014
Roger
GB
5.0 / 5Outstanding
"Good location, nice rooms"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
As the title says, this hotel is sited at a good location, being less than 5 mins away from the Brussels-South train station, a major train hub in Belgium (and even Europe). Rooms are also relatively nice and comfortable too. Thumbs up!
Genuine Hotels.com guest review
2 night trip Apr 7, 2014
A Traveler
SG
4.0 / 5Excellent
"Convenient for long distance train travellers"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Used to be called Cascade. High level of security. I liked smartcards which opened doors effortlessly. Staff went out of the way to be helpful. Breakfast could be improved.
Genuine Expedia guest review
Other trip Apr 10, 2014
Michael
GB
3.0 / 5Good
"Convenient location, nice room but don't eat there"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
A 2 minute walk from Brussels Midi station. Modern, clean and well equipped rooms (although unfortunately the extractor didn't work in my bathroom and the shower was luke warm - my two colleagues in other rooms didn't have this problem). Ask for a room at the rear as they are very quiet. Catering is a joke. Due to a thunder storm we had to abort going out for an evening meal and ended up ordering from the evening menu in the bar. We waited an hour an a half for a very simple meal and the receptionist's answer was a shrug and "he's on his own tonight". Ok, but in two hours the server had to deal with dispensing 20 drinks maximum and making 8 meals. Breakfast the next morning was a chaotic mess. There was a full dining area with one poor woman trying to keep up with clearing tables and replenishing food and crockery. As soon as they appeared glasses, mugs and bowls were snatched. The food choice and quality was good for this level of hotel - if you could get any of it. Again the receptionist's answer was a shrug and "it's busy".
Genuine Expedia guest review
Other trip Apr 10, 2014
David
GB
4.0 / 5Excellent
"Nice hotel close to the Eurostar terminal"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Cascade/Novotel hotel looks as if it has been only recently renovated. It was clean, well decorated and the breakfast was good. Being close to the Gare du Midi meant there was the risk of train noise but the double glazing ensured there was no intrusion. However, the air conditioning did not work properly and it was not possible to cool the room and given the relatively high ambient temperature during our 2-night stay in Brussels, this was a problem. The hotel staff called in a contractor in an attempt to fix what turned out to be a problem with the whole system, but without success. As a result we were given breakfast "on the house" on one of the two days. I emphasise that the staff did all they could and unfortunate as the problem was, it did not spoil our stay there.
Genuine Expedia guest review
Other trip Apr 9, 2014
Peter
GB
3.0 / 5Good
"Very close to the main station, Metro and tram"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
Overall it was good. But the room was quite small and I didn't like having carpeted floor on the room. However the bed was comfortable. the room was clean except the hair drier on the first day. It had some dusty patches all over it but the next day it was cleaned. the staff was friendly and helpful. It was not the best hotel but it was good and very convenient as it 's very close to the main station.
Genuine Hotels.com guest review
2 night romance trip Apr 4, 2014
Traveller
GB
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