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Reviewed by a Hotels.com guest on May 1, 2012
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"Great hotel Great location"Reviewed by a Hotels.com guest on May 1, 2012
It was great the hotel was better than we expected! The beds and bedding were Excellent!
Reviewed by a Hotels.com guest on Apr 23, 2012
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Reviewed by a Hotels.com guest on Apr 22, 2012
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Reviewed by a Hotels.com guest on Apr 15, 2012
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Location.
Situated in Canmore, Grande Rockies Resort is in the mountains and close to Canmore Museum and Geoscience Centre, Canmore Golf and Curling Club, and Canmore Nordic Centre Provincial Park. Additional regional attractions include Upper Hot Springs and Spray Lakes.
Hotel Features.
Grande Rockies Resort has a full-service spa, an indoor pool, and a waterslide. High-speed (wired) Internet access is complimentary in public areas. Dining options at this golf hotel include a restaurant and a bar/lounge. The staff can arrange concierge services, tour/ticket assistance, and currency exchange. Additional amenities include a children's pool, a rooftop terrace, and a fitness facility. Guest parking is complimentary. This is a smoke-free property.
Guestrooms.
The 136 air-conditioned guestrooms at Grande Rockies Resort include iPod docking stations and safes. Beds have pillowtop mattresses, Frette Italian sheets, triple sheeting, and down comforters. For a surcharge, guests can use the in-room wireless and wired high-speed Internet access. Rooms are equipped with LCD televisions with cable channels. Bathrooms offer bathrobes, designer toiletries, and hair dryers. Additional amenities include complimentary newspapers and coffee/tea makers.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
Verde Spa has massage/treatment rooms. Services include manicures and pedicures.
Grande Rockies Resort has a restaurant on site. Room service is available.
An indoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
Some properties have extra fees for amenities or services that may apply even if you do not use them. Government fees or taxes also may be charged to you when you check in or check out. This property told us they will charge you for the following:
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
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We stayed in a king suite at the Grande Rockies Resort, and the room was beautiful and fairly affordable. A gas fireplace, full kitchen to cook dinner, two flatscreen TVs, and the fanciest shower I've ever seen. Plus, the huge waterslide and indoor/outdoor hot tub were nice after a long, hard day on the slopes. I would love to come in the summer to […] use the grill on the deck as well. Read more
"Thanksgiving"
The one bedroom condominium was spacious with a well equipped kitchen. Not much of a view from our room. Even though it was a holiday weekend, the room was quiet . No noise from inside or outside. The maid service was excellent. The only negative was the small bathroom with very little counter space. The raised sink dominated the counter space and all […] of the small shelves were occupied by towels ( there were plenty). The computerized shower was more of a gimmick than an advantage. Read more
"Grande Rockies Resort"
The hotel was great, service,and amenities were amazing. Disapointed in the maintenance of the facility. We had a power outage in the morning and the backup generator did not work. We were using the pool & had to get to the 3rd floor with the use of a candle. There was no emergency lighting, Very concerned if there was a fire in the facility we would […] have been in trouble. Read more
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"A Wonderful Gem Close to Banff"
This hotel was one of the most pleasant surprises that I have received by a destination that had limited information available on their web site or at hotels.com. The Grande Rockies Resort is in the final stages of construction, but what is there is absolutely outstanding. My entire family especially enjoyed the enclosed, hi-tech showers, LCD TV's in […] every room and first rate bedding and matresses.The pool includes a very nice water slide that my wife and daughter enjoyed immensely. Also we left my wife's business laptop here when we checked out. After calling them, the were very helpful in locating it and FedExing it to us at home before we returned from vacation. Read more
"Grande Rockies Resort - Canmore. A cut above!"
I booked this hotel on the back of reviews that I had read, not letting the fact that the hotel is new (and still under some construction in some places) put me off. Whilst initially it was a little awkward to work out exactly where the hotel entrance was (the hotel sign on the main road sits outside a standalone block that is currently still under […] construction. Maybe it is the intention for the reception area to move there?), the complex did not disappoint. The reception and bar area was very modern and subtle, with a large open window giving a view of the pool area and waterslide. What can I say about the room? Well, I booked a 2 bedroomed suite and was blown away by its facilities! Plently of room, all of the required kitchen and laundry items and 2 large bedrooms (one en-suite). As for the shower facilities - whilst it may appear that you need a degree to work the computer controlled shower out, it is well worth it when you do. All staff were very freindly and attentive and the hotel generally is very clean and well kept. Any minor issues? Well, to be picky, they could do with putting a sign above the hotel so you know exactly where to go to check-in. At present it has an apartment block feel about it and just needs some personal touches. The reception area could do with a sign above it and they may want to consider improving the changing area at the pool (there isn't really one - just a couple of single lavatories outside the pool area). The building is very new and there are some minor works taking place outside, but that does not cause any issues at all. The underground secure car park is also a bonus. All in all an impressive complex that will only get better. Read more
"Grande Rockies Resort: MUST SEE HOTEL"
Well the first thing I said when I entered the hotel was "WOW". This hotel has a stunning lobby, and conveniently the swimming pool was right there. When we entered the hotel it was another "WOW" moment! The room had two T.V's a Blu-Ray player, all the need cooking utensils and much more! I recommend this hotel to EVERYONE!
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"wow"
All i have to say about the Grande Rockies Resort is WOW. It was an amazing experience from all of the hotel staff as well as the room and the water slide an dhot tub where alot of fun. The hotel was still under a bit of construction when we went but i would never stay anywhere else
"Grand Rockies Resort - Worth the stay!"
This hotel is a great addition to Canmore. Stay in the suites, can't beat a full kitchen/dishwasher and laundry set.
"Do not book"
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"Canmore Alberta Canada"
Again it was a beautiful room.
"beautiful hotel"
we had a very nice stay to the hotel. The rooms where suprisingly useful. The washer and dryers was a blessing, and having a ful kitchen was great, so we didin't have to leave and eat out at expensive resteraunts.
We got put in what was probably a former 2 star hotel that had been renovated and was part of the GRR but was not in the main building. A bit of false advertising re photos on website. You had to walk across the parking lot / road to get to the main building where pool and amenities were. Staff were polite enough in main building but total disconnect […] once in other building staring at power lines outside the windows. Read more
"Great showers"
Negatives;The room was not all that clean. The track for the patio doors was caked in dirt and looked like it hadn't been cleaned in a while and some of the cupboards had old spills still on them. Just expected a little more attention to detail from a four star hotel. The room was nice but extremely bare, there was not a single picture or anything. […] Just something we noticed but not really a big deal. Positives; The pool area was great for kids, the staff was extremely friendly, the steam showers were amazing. Would go again for the kids but have stayed at better in Canmore. Read more
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This guest did not leave a comment.
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"great time"
the hotel staff was very nice, there was a wedding at the hotel, so they upgraded our room at no extra charge.food in the resturant was very good and the server was awsome. only about a block from the train tracks but you barely notice it. awsome views of the mountains all around, close to downtown, liquor store, convience store and the highway. we […] had a fireplace in our room, balcony, king sized bed, and a realy nice stand up shower in the bathroom. the hot tub and pool are great as well.overall i would give this hotel a 4/5 stars,and would go back for sure. highly recommend this hotle for anybody looking for a nice comfy place to stay. GREAT PLACE!!! Read more
"Terrible"
We checked in to find the childrens pool closed for "maintenance", so right at prime time kids arent allowed in the main pool making the hot tub area over loaded with children. I need to mention the fact that there are not any changing facilities or any place to leave your cloths, coat or robe. (single person washroom only). Our room was in the "Boutique" […] building so we also had to walk outside across the parking lot to get to the main lobby and pool area. Our room ws okay, nice decor but I don't think I slept at all due to the overly stuffed pillows and furnance fan that would wake me up everytime in kicked in. We went back to the hottub in the morning around 9 am, the hottub was now closed for maintenance. Why they don't do maintence when the pool is closed is beyond me. Poor managment sums it up I would guess. The facility looks very nice and would be a great place for children due to the water slides but I wouldn't trust the fact that the pool is open as advertised. I will never stay at this resort again. Read more
"Awesome"
I was in a suite with two bedrooms and all conveniences. I was able to live in the suite like an appartment. I strongly recommend and will return soon.
"FABULOUS FAMILY GETAWAY"
This was our second time staying at the Grande Rockies Resort. The kids loved the pool and waterslide, the adults loved the hot tub as well as the spa like steam shower in the room. We needed extra towels amd they were brought to us within minutes. Customer Service was fantastic! The room was clean, the beds were comfortable. I can't say enough! We […] will definitely be returning on our next trip to Canmore! Read more
"Spectacular view from Canmore Hotel"
This hotel can boast a convenient location with spectacular views. It was clearly the slow season (February 2012) with the dining room not open for dinner, a call required to have the room cleaned, no coffee, creamer or sweetener for the coffee machine, and a week's worth of dust on the bedside tables. The view from the room was fabulous but only the […] bottom half had drapes to prevent the sunshine from flooding the room at 7:00 am. Read more
"Worth the price"
Although it was a little higher than the price range I would have liked to stay within, the hotel staff was exceptional and provided great suggestions.
"great hotel but obviously staff shortages"
The hotel was nice and clean. The pool was great. The only complaint I have is that there was an obvious shortage of cleaning staff. There were bags upon bags of dirty laundry in the hallway for most of the day and evening as well as room service trays in the hallway.
"Grande Rockies Resort"
Stayed for one night but wish we could of stayed longer, Staff were very friendly and helpful. Room was exactly how it was described and looked in the pictures.
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There was tomeny kids and we found someone's underwear in our room and we had to leave a message to order food
very impressed with our king luxury room. service was good. parking was good.
"Grande Rockies in Canmore Alberta"
Room had some deficiencies, lounging chairs with no lighting available should you want to relax and read in the evening, no bathtub, closet to short to hang cloths in (ie shirts, jackets) and last but not least, parking spaces too narrow--many parked Vehicles (trucks and some cars where taking up more than one space) leaving limited spaces available […] to park even as early as 5:00PM at night. If you went out in the evening you could potentially return and have no place to park. The restaurant at the Hotel (Habitat) was great ( service and food quality) and reception personal very helpful Read more
Very clean, comfortable beds! Awesome room.
"Grand Rockies' Stay"
The 2 things I was not impressed with was 1st the service from the desk when calling to have a fight in the hall stopped at around 10pm, she did not seem to care and the yelling went on for 20 minutes before someone came to put an end to it. Secondly, when I went to the desk the following morning to ask if the laundry was going to be picked up every […] morning at 7am if so I wanted another room. The woman could care less and actually pretended to write my room # on a piece of paper to get back to me...big shocker I never heard from her! I understand laundry has to be picked up but we reserved early enough to get a better room the same room we had to wait 1 hour to get into after checking in at 4:30pm with a 6 year old..not good! I only said no to recommending this hotel for the room view and not so caring front desk! Read more
"confy bed"
we stay in the front building where the hotel style rooms are the service was great ,wine bottle opener and glasses brought to room , there was dishes on the hall way and dishes on the lobby from a conference they shoud have been picked up after a few hours , the room was nice and the bed the best part of it. i did not go to the main building as […] we went out for ddinner and had no time. the noon check out was very usefull i was very sattisfied Read more
"Kings suit"
The service was great! The room was clean and spacious and the pool and hot tub were very relaxing. The pool is very family friendly and the out side hot tub was very relaxing. I would recommend this hotel to anyone wanting to stay in Canmore !
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"Would Recommend"
The rooms are modern. The showers are huge, the coffee makers brew a perfect cup each time and the king size bed and sheets will help you relax in royalty comfort. Our stay was over New Year's Eve, we were in one of the adjoining buildings to the main hotel, overlooking a field on our balcony with the main highway in the distance. Part of the hotel […] is close to the highway, you may want to specify when booking to be away from it. We had a clogged sink, it was cleared by the maid who was friendly in the hallway. We sat by the warm fireplace in the lobby, the hotel must have organized a scavenger hunt as there were kids having fun finding clues and there was also free hot apple cider and hot chocolate for a couple hours each afternoon (not sure if this is a regular thing or something special for New Years). There was also a fire pit going outside eachnight which you could warm up by and enjoy the outdoorsy smell it offered. I went for a relaxing getaway and that is what I had at this hotel. Read more
"nice but slow"
check in took a while but hotel was very nice
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"Grand Rockies Hotel Canmore"
Very modern and clean. The bed was absolutely amazing! The breakfast was so good. It was a little noisy being so close to the main road, but I think most hotels in Canmore are. One other thing I noticed, they advertise in-room spa services but when I called the spa they said they do not offer in-room services, you must go to the spa located on the second […] floor. Overall, a great experience. I would stay there again, and maybe ask for a quieter room. Read more
"read this review before purchasing a "king room""
My wife purchased this "King room" based on the pictures on this site and the hotel site. DO NOT BE DECIEVED! unless you are getting a 1 or 2 bedroom suite you are not in the building pictured your room is NOT AS PICTURED. what you will be receiving upon checking in is a nice walk across the parking lot to the "shack" which I thought was for the workers […] to stay in. and if you want to use the pool in the winter there is no changing areas so get in your suit and RUN to the building and freeze as you run the 120 feet back to the “shack” Upon entering the "shack" we noticed the locked door was broken and the sprinkler board was malfunctioning and beeping loudly. As we were walking down the dimly lit hallway @5:30 in the afternoon there were bags of soiled linen and garbage. The room was and I’m not joking 2 feet larger than the bed on the sides and there was 2 feet between the foot of the bed and the table that held the TV. I might point out that the room was clean and odor free but just because you can "fit" a king bed doesn't mean you should sell it as a "king suite" it was more like a king closet. Of course we complained so we were given a different room on the third floor which was bigger by around a foot but when we went to use the elevator to go downstairs it violently shook to the side and got stuck. We were stuck on the 3rd floor for maybe 10 minutes at which time the door opened and we jumped out. Also the covered parking spots are small and I drive a compact car and I barely fit in the spot. Don’t get me wrong the main building was nice but you will not be staying in the nice building. For the price that you are paying there is way better value at any other place in canmore Read more
"Great Place, Not so great food,"
This place was great especially if you have a family. Though I would not order the food. Our dinner was late and burnt and they still had the nerve to charge us for it. Next time we will use the kicten included in the room to make our meals.
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"Lovely Getaway Spot"
What a great place to stay. My king suite was beautiful! The kitchen was elegant and the entire suite gorgeous and very comfortable. I wish I could have stayed for more than one night!!!
"Love this hotel!"
Love this hotel! The beds and linen are so comfortable. Facilities are overall great. Havent tried the restaurant yet, but I'm sure I'll be back!
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"Grand Rockies Resort"
This is a most beautiful property. Our room was spacious, the wifi worked great, the food was impecable, the service superb...we had just driven for over 500 kms and this was the perfect respite to a tiring day..keep up the good work Jean
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