Wonderful hotel to stay! Friendly staff, clean and nice part of town.Genuine Hotels.com guest review
The hotel feels luxurious from the moment you enter the place. Rooms and bathrooms all were great, beds had setting to make them firmer or harder. The only thing that makes me mark 4 star was that the iron wasnt clean and left a mark on my shirt.Genuine Hotels.com guest review
"Energy effeciency ---- Nice idea"
The room activation was a little puzzling. Then getting the heat to behave correctly. They should consider reducing the noise of the HVAC system as well. Otherwise it was nice.Genuine Hotels.com guest review
the stay was ok. But the Mattress was hard, There was no heat on Sunday night. I requested a roll out bed there was none.Genuine Hotels.com guest review
Late shift front desk cashier,Amer, was very friendly & hospitable. The shuttle driver, DJ, was fantastic also. Being a business owner myself, I would hire them without hesitation. I will be back because of them. Thank youGenuine Hotels.com guest review
"Good nights sleep"
Bathroom need towel bars to hang towels Light on both side of bed would be nice Overall, very nice room, nicely appointedGenuine Expedia guest review
Lights on both sides of beds would be helpful along with towel barsGenuine Expedia guest review
Great room, beds, quiet. Great work surface in the room.Genuine Hotels.com guest review
"Nice, but no complimentary breakfast?"
Don't get me wrong, almost everything about my stay at the Hilton Garden was good to great, but there's one thing that really bothers me: more expensive hotels seem to give their customers less for free. The primary case in point here is breakfast - the Homewood Suites (which shares the building and at least *some* of the staff with this Hilton Garden) […] has similar rooms that cost ~2/3 as much *and* there's a complimentary breakfast every morning. So I'm paying *more* to stay at the Hilton, and the only apparent difference is that I *also* have to pay for my breakfast every morning? I don't get it. Other than that my only complaint is the toilet paper... could you *please* purchase bathroom tissue that at least *resembles* soft? Read moreGenuine Hotels.com guest review
"what a beautiful hotel!"
Very clean. The front desk staff was extremely friendly. Just loved the room.Genuine Hotels.com guest review
Response by Hilton Garden Inn Rockville-Gaithersburg Dear Cynthia, Thank you for choosing the Hilton Garden Inn Rockville-Gaithersburg on your recent trip to the area. One of the most valuable tools we have, is the feedback of our loyal guests. I wanted to personally thank you for taking the time to share your experience with current and future guests of our property. I hope to have the opportunity to see you again on future trips, and wish you and your family a safe and happy holiday season. Yours in Hospitality,
"Great experience at Hilton Garden Inn Rockville!"
The staff was friendly, accommodating and very professional. The rooms were in perfect condition. Some members of our party used the fitness facilities and enjoyed them as well. Convenient to I-270 and eateries. We will definitely stay here again!Genuine Hotels.com guest review
Response by Hilton Garden Inn Rockville-Gaithersburg Dear CS, Thank you for choosing the Hilton Garden Inn Rockville-Gaithersburg during your recent trip to the area. After reading your comments, I am pleased to see you enjoyed on hotel location, award winning staff, and our state of the art fitness facility. Our goal is to exceed expecatations for each of our valued guests, my hope is we have achieved our goal during your time with us. Thank you again for your time and feedback, and we hope to have the opportunity to serve you again in the future. Yours in Hospitality,
My room was on the 1st floor, which conveniently had its own exit/entrance. I found the room to be spacious and very clean! Having a refrigerator and microwave in the room was an excellent way to avoid wasting money on food. The TV channel selection was a bit mundane, but that is my only complaint. I will definitely stay here again!Genuine Expedia guest review
"B-2-B in Rockville"
nicely maintained, good location for B-2-B meetings (not a tourist location). Small food service, but adequate for business travelors looking for simple, fast but friendly environment.Genuine Expedia guest review
Good experience no surprisesGenuine Hotels.com guest review
"next to relatives"
ok, but elevators under repair and parking $15/day, plus meals very expensiveGenuine Hotels.com guest review
Response by Hilton Garden Inn Rockville-Gaithersburg Dear seniors, Thank you for you for choosing the Hilton Garden Inn Rockville-Gaithersburg during your recent trip to the area. Both our Hilton Garden Inn and Homewood Suites property offer complimentary overnight parking and event parking. Please feel free to reach out to the hotel directly, as we would like to ensure all billing is accurate, and that we exceeded your expectations during your time with us. Thank you again for your time and feedback, and we look forward to seeing you again on your next trip to the Rockville area. Yours in Hospitality,
Went to this hotel for 2 nights recently. Incredibly clean. Amazing staff. GREAT stay!! Would love to go back!Genuine Expedia guest review
"great hotel amenities"
great experience, great service, clean, love the fridge and microwave in the room. also has a small convenient store. newly remodeled rooms,Genuine Expedia guest review
"Comfortable, well run hotel"
Our stay was for one night and we were very satisfied with the service and the condition and cleanliness of the common areas and the room. The hotel promotes its super comfortable mattresses, and we found that the mattresses were in fact more comfortable than in most hotels, even those that are much more expensive. The only negatives that we found were […] that the HVAC in the room was very noisy and went on and off very frequently during the night, and that the location of the hotel was not ideal. It is somewhat off the beaten track, and before booking one should check the address of where you are going because this hotel may not be in the best location for you. With the terrible traffic in that area, had we done more homework about the location of the hotel, we might have chosen to stay elsewhere. Read moreGenuine Hotels.com guest review
"Short commute to Metro Station"
Would highly recommend to all visitors in the area.Genuine Hotels.com guest review
"close to hospital"
Pleasant. I would recommend to others.Genuine Hotels.com guest review
Was a great price for this property. The pool had a lifeguard who was very friendly and attentive to guests - plenty of towels available. Cookies at the front desk for a quick snack. On sight resturant was a little upscale in price but the food and service were what was expected for the price (I reccommend the French Onion Soup).Genuine Hotels.com guest review
"Beautiful Hotel. Very convienent!!"
Everyone was very helpful and friendly. Breakfast was amazing. Near by to things. I'd definitely stay here again.Genuine Hotels.com guest review
Hotel seemed new and very clean. Friendly staff.Genuine Hotels.com guest review
It took a long time to get checked in due to inadeqaute amount of people on staff, but other than that, it was nice. Very clean and comfortable.Genuine Hotels.com guest review
One elevator did not work for the two days there and the breakfast buffet charge the same for children , and after paying bill a server chase to the elevator insisting we pay $1.25 for left over box for the food my daughter could not finish, we return the box of leftovers.Genuine Hotels.com guest review
"Just like the commercials"
The hotel was exquisite, but that is more a testament to the hotel than to the website. The real compliment should be paid to Hotels.com. Their services are exactly what they say they are. I was able to book a hotel from my phone, my room was ready for me with a smile, everything went exactly as planned.Genuine Hotels.com guest review
"Couldn't have been nicer"
The room was comfortable and clean -- I loved having a nice, large shower instead of a bathtub. Air conditioner worked when set at proper temperature. So often that is a battle. Bed was comfortable but pillows were a little stiff and I should have asked for softer. Great location. Would definitely stay there again!Genuine Hotels.com guest review
"Hilton Garden Inn"
We enjoyed our stay - it was clean and the staff was nice. My only complaint is that there arent enough tv channels and a DVD player would be nice, but i would stay there again!Genuine Hotels.com guest review
"Baseball tournament weekend"
Nice place very clean and new, reasonably priced. I would stay there anytime.Genuine Hotels.com guest review
"excellent place to stay (not) in d.c."
i don't go into silly superlatives, phrases like 'above and beyond' or 'exceeded my expectations; i actually expect clean and comfortable accommodations, with prompt, attentive, professional services; this is precisely what this hilton location delivered; it certainly didn't hurt that a marscarpone gelato was waiting for me in a shop just a 5-minutes […] walk away Read moreGenuine Hotels.com guest review
The hotel was in a very nice area. There were multiple dining options available in addition to the resteraunt at the hotel. There was a free shuttle service that would take you to the Metro or anywhere else that you needed to go. Every room was equipped with a refridgerator and microwave. Would recommend this hotel and stay there again.Genuine Expedia guest review
"Love this hotel!!!"
This hotel was amazing!! The starf was very friendly and very welcoming. The room was very clean. We were sad to leave. A truly wonderful experience!!!Genuine Hotels.com guest review
"Great location and price"
LOVED being near Fallsgrove shopping area. LOVED being near Shady Grove Metro station. The hotel's gardeners are doing an excellent job of making the grounds lovey.Genuine Hotels.com guest review
"Spotless Hotel, nice people, poor excuse for a bar"
Very nice hotel, only non positive comment is that when I arrived at 10:30 pm on a Saturday night the hotel bar was closed. They told be that the hotel bar closes at 10 PM on Saturdays...I just wanted one beer, but ended up driving 5 miles to get it...what kind of hotel bar closes at 10PM on a Saturday?Genuine Expedia guest review
"Art Show Vendor"
Hotel was clean and priced right. Breakfast and dinner are available but for a charge which if included increases the overall stay for to by $20+. The foodand service in the rating area were fine.They also have a bar available.Genuine Expedia guest review
"Hilton Garden - Rockville"
Wonderful place! I would definitely stay there again!Genuine Hotels.com guest review
This is fantastic hotel.. very professional and courteous staff, clean rooms, and efficient services from all aspect.. A+ I will sayGenuine Expedia guest review
"great hotel in rockville"
great gym with hdtv's hooked to all machines. kabob place within walking distanceGenuine Expedia guest review
I stayed at this Garden Inn 2 weekends in a row and the on each visit the staff and the service was excellent!Genuine Hotels.com guest review
"A Satisfying Place to Stay"
The staff at the Hilton Garden Inn are very caring and friendly. The king bed was very comfortable. The extrawide entrance and bathroom doors provide easy accessibility for handicapped patrons. The lobby is cherry and the dining room is a nice place to for meals even though the prices are high. The hotel does not offer complementary breakfast, but fortunately […] there are restaurants close by to compensate. This is a fine hotel and I would return to it in the futre. Read moreGenuine Expedia guest review
"We are definitely going back."
Beautiful hotel not far from DC or Baltimore. I loved the location, indoor pool, and spacious accommodations. Lovely young attendant (sorry I can't remember her name), was amazingly helpful and allowed us to check in early which was a lifesaver. Also, Jeffrey at the breakfast cafe, so helpful and friendly. We are definitely going back.Genuine Expedia guest review
"The Perfect Work Traveler's Hotel"
I rarely review a hotel but these Franchise owners followed all the corporate mandates and then made sure to have the highest quality choices for everything in your room. Then they are also clearly committed to service never seen so many managers floating around the lobby all well dressed with great attitudes. I stay at 5 Diamond hotels often and they […] may have white glove service but this hotel has every ammentity that they do at a quarter of the price. Would recommend only some improved food choices in the pantry for travelers. Read moreGenuine Hotels.com guest review
"A Near Miss"
This hotel could have offered a flawless stay, but instead it was less than perfect in some critical areas. They missed a wake-up call. The front desk sometimes didn't answer phone calls. They could have informed me that the metro line to DC was not operating without a bus transfer on the weekends. In essence, the physical part of the hotel was new […] and bright but the quality of the staff was less than brilliant. Sorry. Read moreGenuine Expedia guest review
Disappointed w/ stay some. Stayed here last year and loved it. Staff last year was great which why we choose this hotel again. Disappointed this year as friday night bar closed early so unable to relax and have a drink. Staff also was not as friendly as used to be, but still nice. Will probably give it another try though before saying will not go back […] again. Read moreGenuine Hotels.com guest review
"Nice Hotel, Inconvenient Shuttle"
Overall, i was very pleased with this hotel, it was very nice and quite comfortable. The only complaint i have, however, is that the shuttle service to and from the nearby Metro station was very inconvenient. It only ran until 9 P.M, which meant that if you wanted to stay out later in the city you would need to take a taxi back, or drive yourself, which […] is what we did. If you are staying here for business, that is not an issue, but if you are going for pleasure, most definitely plan on driving yourself. Read moreGenuine Hotels.com guest review
Staff was very friendly and accomodating, even upgrading us when Hotels.com got the room booking wrong. Great access to restaurants and even grocery shopping if necessary. Indoor pool could've been a little warmer but there is a nice spacious workout room. Breakfast was good, a little pricey, but you can eat as much as you want and the staff were ultra […] personable. Overall a great stay and would definitely go back. Read moreGenuine Hotels.com guest review
"Hilton Garden Inn Rockville"
Hotel accommodations were great and staff very pleasant. Maintenance staff helpful in resolving refrigerator issue. Thank you.Genuine Hotels.com guest review
"Great Hotel for the Money!"
Nice new hotel with great amenities ... close to everything. Very nice staff. Excellent fitness area with state of the art equipment and a nice indoor pool and hot tub, too. No free breakfast, but their buffet is awesome just the same.Genuine Hotels.com guest review
Our room (king bed) had plenty of space, and included an armchair with ottoman and a work desk. The wired and wireless Internet were free and worked well, although one had to re-register every 24 hours. The bathroom was well-lit, with a good shower. The main negative was that the heater-air conditioner unit was very loud, even on a low fan setting. […] Also, although the bed was in theory a "sleep number" adjustable bed, it was very firm even on the softest setting. The bed was not really uncomfortable, but some of us like a softer bed. We did not try the restaurant and bar. Read moreGenuine Expedia guest review
"wonderful; well worth the few extra $$$"
everything is brand new; no complaintsGenuine Expedia guest review
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