"Good place to spend your weekend"
Very comfortableGenuine Hotels.com guest review
"Is a good place to spend a weekend"
It was excellentGenuine Hotels.com guest review
"Very nice stay"
The hotel was your basic Hilton: very clean, great amenities, professional staff.Genuine Hotels.com guest review
"Good place close to everything"
comfortable; cool; friendly helpful staff good valueGenuine Expedia guest review
"A breath of fresh air"
This is a wonderful property. With our children living in different states, my wife and I do a lot of traveling. We know a class act when we see one. This property is a class act. The staff gets 5 stars. I interacted with the front desk, the restaurant, the bar and housekeeping. First class all the way. We will be back.Genuine Expedia guest review
"hilton garden inn"
the hotel was excellent and the staff just great did the a problem in the pool area but the hotel staff took care of itGenuine Expedia guest review
Hotel was great but needed more staff to speed up the check-in process, as we stood in line a while since only one person was at desk.Genuine Hotels.com guest review
"close to location"
It was great!Genuine Hotels.com guest review
"my favorite hotel"
The hotel was easy to locate, just off the interstate. The staff was outstanding - friendly, courteous, and so very helpful.The room was clean and comfortable.The restaurant served delicious meals at a reasonable price. I have stayed in hundreds of hotels and this was by far the BEST.Genuine Expedia guest review
I was alerted by my credit card company that my card was charged for room expenses that I had paid for via hotels.com. It was a bit odd to receive a call from my credit card company asking me if I had made the charge, so I was taken aback that the hotel attempted to charge me twice for the room. It is very unlikely that I'll return to this location […] again. Read moreGenuine Hotels.com guest review
"Two nite stay"
Very clean Will return only will stay at attached home wood suite for same rate with breakfast.Genuine Hotels.com guest review
"Better than other Hiltons I've stayed in."
Coming from a few recent bad experiences at Hilton Garden Inns, mainly to do with the quality of service I received, I was pleasantly surprised by the quality of service here. The room was clean and comfortable. I would stay here again. I'm also liking the Sleep Number adjustable beds more and more.Genuine Expedia guest review
"Great for business!"
The quality of the comfort, safety and service at this hotel is outstanding. If you're on business, it's great.Genuine Hotels.com guest review
"Great hotel, but skip the breakfast"
This hotel offered a great rate and a great room. The breakfast was expensive and though the server was excellent, the food and chef were subpar. The breakfast was advertised as "all you can eat" until 11 am. They offered some "buffet" type food and also had made to order food. When you sat down they gave you a slip to fill out what you wanted. From […] our slip orders, one plate had two of four items. The other had one of four items. This problem as well as inability to get the items that were delivered correct was consistent at the other tables in our vicinity. I am not one to make a stink, so instead attempted to get food from the "buffet" portion to supplement the two lonely little eggs on my plate. Unfortunately, with an hour to go there was very little food left. This was a huge letdown for such a steep breakfast price. Next time we will save our money and get breakfast elsewhere. Read moreGenuine Hotels.com guest review
It was a lovely room and very clean for just a romantic night capGenuine Hotels.com guest review
Very satisfied. The staff were very nice and helpful.Genuine Hotels.com guest review
The hotel was very clean and located in the perfect area for myself and my family. The hotel staff was very friendly. We would definitely stay there again!Genuine Hotels.com guest review
Wonderful hotel to stay! Friendly staff, clean and nice part of town.Genuine Hotels.com guest review
The hotel feels luxurious from the moment you enter the place. Rooms and bathrooms all were great, beds had setting to make them firmer or harder. The only thing that makes me mark 4 star was that the iron wasnt clean and left a mark on my shirt.Genuine Hotels.com guest review
"Energy effeciency ---- Nice idea"
The room activation was a little puzzling. Then getting the heat to behave correctly. They should consider reducing the noise of the HVAC system as well. Otherwise it was nice.Genuine Hotels.com guest review
the stay was ok. But the Mattress was hard, There was no heat on Sunday night. I requested a roll out bed there was none.Genuine Hotels.com guest review
Late shift front desk cashier,Amer, was very friendly & hospitable. The shuttle driver, DJ, was fantastic also. Being a business owner myself, I would hire them without hesitation. I will be back because of them. Thank youGenuine Hotels.com guest review
"Good nights sleep"
Bathroom need towel bars to hang towels Light on both side of bed would be nice Overall, very nice room, nicely appointedGenuine Expedia guest review
Lights on both sides of beds would be helpful along with towel barsGenuine Expedia guest review
Great room, beds, quiet. Great work surface in the room.Genuine Hotels.com guest review
"Nice, but no complimentary breakfast?"
Don't get me wrong, almost everything about my stay at the Hilton Garden was good to great, but there's one thing that really bothers me: more expensive hotels seem to give their customers less for free. The primary case in point here is breakfast - the Homewood Suites (which shares the building and at least *some* of the staff with this Hilton Garden) […] has similar rooms that cost ~2/3 as much *and* there's a complimentary breakfast every morning. So I'm paying *more* to stay at the Hilton, and the only apparent difference is that I *also* have to pay for my breakfast every morning? I don't get it. Other than that my only complaint is the toilet paper... could you *please* purchase bathroom tissue that at least *resembles* soft? Read moreGenuine Hotels.com guest review
"what a beautiful hotel!"
Very clean. The front desk staff was extremely friendly. Just loved the room.Genuine Hotels.com guest review
Response by Hilton Garden Inn Rockville-Gaithersburg Dear Cynthia, Thank you for choosing the Hilton Garden Inn Rockville-Gaithersburg on your recent trip to the area. One of the most valuable tools we have, is the feedback of our loyal guests. I wanted to personally thank you for taking the time to share your experience with current and future guests of our property. I hope to have the opportunity to see you again on future trips, and wish you and your family a safe and happy holiday season. Yours in Hospitality,
"Great experience at Hilton Garden Inn Rockville!"
The staff was friendly, accommodating and very professional. The rooms were in perfect condition. Some members of our party used the fitness facilities and enjoyed them as well. Convenient to I-270 and eateries. We will definitely stay here again!Genuine Hotels.com guest review
Response by Hilton Garden Inn Rockville-Gaithersburg Dear CS, Thank you for choosing the Hilton Garden Inn Rockville-Gaithersburg during your recent trip to the area. After reading your comments, I am pleased to see you enjoyed on hotel location, award winning staff, and our state of the art fitness facility. Our goal is to exceed expecatations for each of our valued guests, my hope is we have achieved our goal during your time with us. Thank you again for your time and feedback, and we hope to have the opportunity to serve you again in the future. Yours in Hospitality,
My room was on the 1st floor, which conveniently had its own exit/entrance. I found the room to be spacious and very clean! Having a refrigerator and microwave in the room was an excellent way to avoid wasting money on food. The TV channel selection was a bit mundane, but that is my only complaint. I will definitely stay here again!Genuine Expedia guest review
"B-2-B in Rockville"
nicely maintained, good location for B-2-B meetings (not a tourist location). Small food service, but adequate for business travelors looking for simple, fast but friendly environment.Genuine Expedia guest review
Good experience no surprisesGenuine Hotels.com guest review
"next to relatives"
ok, but elevators under repair and parking $15/day, plus meals very expensiveGenuine Hotels.com guest review
Response by Hilton Garden Inn Rockville-Gaithersburg Dear seniors, Thank you for you for choosing the Hilton Garden Inn Rockville-Gaithersburg during your recent trip to the area. Both our Hilton Garden Inn and Homewood Suites property offer complimentary overnight parking and event parking. Please feel free to reach out to the hotel directly, as we would like to ensure all billing is accurate, and that we exceeded your expectations during your time with us. Thank you again for your time and feedback, and we look forward to seeing you again on your next trip to the Rockville area. Yours in Hospitality,
Went to this hotel for 2 nights recently. Incredibly clean. Amazing staff. GREAT stay!! Would love to go back!Genuine Expedia guest review
"great hotel amenities"
great experience, great service, clean, love the fridge and microwave in the room. also has a small convenient store. newly remodeled rooms,Genuine Expedia guest review
"Comfortable, well run hotel"
Our stay was for one night and we were very satisfied with the service and the condition and cleanliness of the common areas and the room. The hotel promotes its super comfortable mattresses, and we found that the mattresses were in fact more comfortable than in most hotels, even those that are much more expensive. The only negatives that we found were […] that the HVAC in the room was very noisy and went on and off very frequently during the night, and that the location of the hotel was not ideal. It is somewhat off the beaten track, and before booking one should check the address of where you are going because this hotel may not be in the best location for you. With the terrible traffic in that area, had we done more homework about the location of the hotel, we might have chosen to stay elsewhere. Read moreGenuine Hotels.com guest review
"Short commute to Metro Station"
Would highly recommend to all visitors in the area.Genuine Hotels.com guest review
"close to hospital"
Pleasant. I would recommend to others.Genuine Hotels.com guest review
Was a great price for this property. The pool had a lifeguard who was very friendly and attentive to guests - plenty of towels available. Cookies at the front desk for a quick snack. On sight resturant was a little upscale in price but the food and service were what was expected for the price (I reccommend the French Onion Soup).Genuine Hotels.com guest review
"Beautiful Hotel. Very convienent!!"
Everyone was very helpful and friendly. Breakfast was amazing. Near by to things. I'd definitely stay here again.Genuine Hotels.com guest review
Hotel seemed new and very clean. Friendly staff.Genuine Hotels.com guest review
It took a long time to get checked in due to inadeqaute amount of people on staff, but other than that, it was nice. Very clean and comfortable.Genuine Hotels.com guest review
One elevator did not work for the two days there and the breakfast buffet charge the same for children , and after paying bill a server chase to the elevator insisting we pay $1.25 for left over box for the food my daughter could not finish, we return the box of leftovers.Genuine Hotels.com guest review
"Just like the commercials"
The hotel was exquisite, but that is more a testament to the hotel than to the website. The real compliment should be paid to Hotels.com. Their services are exactly what they say they are. I was able to book a hotel from my phone, my room was ready for me with a smile, everything went exactly as planned.Genuine Hotels.com guest review
"Couldn't have been nicer"
The room was comfortable and clean -- I loved having a nice, large shower instead of a bathtub. Air conditioner worked when set at proper temperature. So often that is a battle. Bed was comfortable but pillows were a little stiff and I should have asked for softer. Great location. Would definitely stay there again!Genuine Hotels.com guest review
"Hilton Garden Inn"
We enjoyed our stay - it was clean and the staff was nice. My only complaint is that there arent enough tv channels and a DVD player would be nice, but i would stay there again!Genuine Hotels.com guest review
"Baseball tournament weekend"
Nice place very clean and new, reasonably priced. I would stay there anytime.Genuine Hotels.com guest review
"excellent place to stay (not) in d.c."
i don't go into silly superlatives, phrases like 'above and beyond' or 'exceeded my expectations; i actually expect clean and comfortable accommodations, with prompt, attentive, professional services; this is precisely what this hilton location delivered; it certainly didn't hurt that a marscarpone gelato was waiting for me in a shop just a 5-minutes […] walk away Read moreGenuine Hotels.com guest review
The hotel was in a very nice area. There were multiple dining options available in addition to the resteraunt at the hotel. There was a free shuttle service that would take you to the Metro or anywhere else that you needed to go. Every room was equipped with a refridgerator and microwave. Would recommend this hotel and stay there again.Genuine Expedia guest review
"Love this hotel!!!"
This hotel was amazing!! The starf was very friendly and very welcoming. The room was very clean. We were sad to leave. A truly wonderful experience!!!Genuine Hotels.com guest review
"Great location and price"
LOVED being near Fallsgrove shopping area. LOVED being near Shady Grove Metro station. The hotel's gardeners are doing an excellent job of making the grounds lovey.Genuine Hotels.com guest review
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