Westin Desert Willow Villas - Palm Desert

My family of 5 frequents the Coachella Valley for fun in the sun as it is a short drive from nearby Orange County. This time around, it was an escape from the kids for my wife and I -- and I thought I would try a different place to stay at for a change. I came across this property while searching the internet, and it looked quite appealing -- both for […] couples or families. We gave it a shot and arrived on a Tuesday. The property was immaculate. We were quickly greeted by staff and our villa was ready by 4pm. We chose the smaller 1 bedroom deluxe villa, seeing that there was only 2 of us. When we arrived at our room, it was very clean and had a great view of the golf course. Before we unpacked, we found one problem, an annoying vibration coming from the ceiling right above the master bedroom. I knew this would be a problem when trying to get some sleep, so I called the front desk. They promptly called for a maintenance person and soon advised us there was an issue with the air conditioning unit above (we were on top floor). They offered to moved us to a nearby room, which we accepted. We moved to the second floor and were surprised when we realized they also upgraded us to the 1 bedroom premium villa! Lots of space and everything you need! We quickly settled in to our "home" for the week. The rest of our time was spent lounging at poolside during the day, and checking out the local restaurants and shopping during the evenings. Read more

Genuine Hotels.com guest review

Great stay very clean and very helpful staff. Definitely would stay again and recommend.

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Genuine Hotels.com guest review

HOTEL IS GREAT, ALL SUITES, APPARENTLY YOU HAVE TO ARRANGE FOR HOUSEKEEPING SERVICE IN ADVANCE? ODD WITH A WESTIN. FRONT DESK WAS UNDERSTAFFED ON CHECK IN, 3:00 PM AND I HAD TO WAIT 10 MINUTES TO CHECK IN

Genuine Hotels.com guest review

Very nice property. Terrific amenities, great rooms (a bit small for 5, but we easily made do). We were pleased with everything. Service at the pool was wonderful. Nice gym. The $15 a day for parking was unfortunate, but the resort didn't charge a "resort fee" which so many do now a days! We loved the place!

Genuine Expedia guest review

The desk staff was adequate...but the service staff (cleaning, pool etc) were excellent. Very friendly. We are not timeshare owners, but would return to Desert Willows. The rooms were fairly spacious, although somewhat dark, with not much natural light. Pool area very nice, clean, plenty of space. All in all, a nice place to stay, and at a reasonable […] rate. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

The resort is nice and very good location. The front desk staff was not very helpful. The resort was 75% empty but he gave a room which was located near the construction which was not pleasant. When we asked to move to another location (there are 6 buildings with good views) he initially refused by stating that the resort did not have any other room […] to give. I had to argue with him for 10 minutes until he told me he could find one room in another location. What a liar. I did not appreciate his attitude and lack of customer service. Read more

Genuine Expedia guest review

nice hotel, walls too thin, too much noise from room upstairs

Genuine Hotels.com guest review

We stayed in a one bedroom villa and the comfort was great. The rooms were clean and had everything we needed for our 8 night stay. The view was awesome and we would definitely stay again.

Genuine Expedia guest review

My unit was wonderful and extra clean. The staff was very friendly and gracious. Will definitely stay there again.

Genuine Expedia guest review

I stayed in a one bedroom villa which was located near the pool. The bedding is wonderful and the villa is very comfortable. It's like having a small apt. The resort is very relaxing and close to everything.

Genuine Expedia guest review

Great weekend getaway with my husband and 2 year old. Spacious room with full kitchen. Loved the golf course views from our balcony. Didn't spend time by the pool but the slide looked like a lot of fun! Very nice workout room. Only downside was the $15 daily parking fee and 10am checkout. Overall though it was a wonderful stay and we will return!

Genuine Expedia guest review

The hotel was a little hard to find, my gps sent me to the wrong place. I wish check in was at 3 and check out was at 11, but other than those two things our stay was perfect. The room was a nice size, very comfortable, the staff was friendly and helpful. We went to a wedding so we're not at the resort nice so I can't comment on the other amenities […] . Read more

Genuine Hotels.com guest review

Washer and Drier in room was a HUGE plus. Courteous, efficient staff. Clean, well decorated rooms. I was traveling on business and recommended the hotel to my sister for her family to visit (2 small kids will love the pools).

Genuine Expedia guest review

This is a wonderful family resort. The staff is very friendly and accomodating to families. The hotel property is new, clean, and offers a variety of activities for families.

Genuine Expedia guest review

I loved having a kitchen! I was there on business, so I didn't get to use a lot of the amenities. However, being able to cook my own food was a plus!!! I did use the pool and jacuzzi as well as the gym. There was an adult pool and jacuzzi as well as a family one. They were all great. I put a do not disturb sign on my door everyday, so I can't comment […] on the cleanup service. I had adequate towels, etc that I never needed to have the service come in. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

A hotel with a 10 am checkout then would not even accommodate a noon departure. ended up leaving at 11 am but with a 4 pm check in then such a early checkout seems your stay is rushed. Otherwise the resort was nicely done.

Genuine Expedia guest review

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Genuine Hotels.com guest review

$15/day for parking is a rip-off but I got an OK rate for an excellent room that did include free wi-fi. resort is kid-friendly so we had lots of noise from the upstairs room and balcony where the family had out-of-control kids. future visits will consider times when kids are less likely to be there.

Genuine Expedia guest review

Hard to find for first time customer!!! But nice and quiet

Genuine Expedia guest review

The hotel was clean and very nice. The best part about our stay is being able to cook in the kitchen. They had everything that you need there so you don't have to worry about brining anything except for the food you're going to cook. The pool slide was super fun!! The hotel staff was very nice and helpful. We will definitely stay there again!

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Genuine Hotels.com guest review

Very nice resort, pool, game room, restaurant and staff. Great for families.

Genuine Expedia guest review

The room was spacious, clean, and designed with great care for the details. The dining space was so nice and big, we even had dinner with Bristol Farms (3 minutes drive) take out at the room for the two nights we stayed there - it felt like a fancy restaurant, without the fancy bill! Our main purpose of staying there in the heat was the pool - and it […] was great! 3 good size pools, one jacuzzi, and a nice waterlide. Our 6yo daughter loved it and we stayed in the pool area for 6 hours straight! My husband and I were very grateful that the full bar service was available from the wait staff always walking around with a smile. I don't know why this one was priced much lower than the other Westin - maybe a promotion for the new establishment? - hope it stays that way because we really want to go back there again! Read more

Genuine Expedia guest review

Check in is 4 pm we had to wait 4.20 pm to be able to check in. It is a little late considering that check out is at 10 am. Hotel should reconsider their check in times. Water slide closed after 5 pm! Would have liked to be informed about movie night at the pool Charge $ 15.00/ day for self parking outside in the sun (104 F) is a little high ! Had to […] call twice to get room cleaned Read more

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Loved the stay - it was hot and partly humid over the Labor Day weekend but all staff, especially the pool and shuttle drivers. It was clean, friendly, everything worked well, and events were fun. We had the cabana which was totally worth the cost because it was so hot. Extra bonus was late check-out on Labor Day at 12pm. Would definitely return!

Genuine Expedia guest review

We had a great summer vacation at this hotel and we appreciate having this opportunity!! My wife and my son, 1-year-old boy, really enjoyed this place. Even though the weather was so HOT, there was no complain for two nights!! Full kitchen, swimming pool for kids, and CLEAN room make us look forward to coming back in the near future!! I highly recommend […] this place to those who look for a great hotel for a family. Read more

Genuine Expedia guest review

We had a great time here. The premium villa was beautiful and very comfortable..loved the whirlpool tub. The pool was wonderful (although the water could be a tad bit cooler) and the slide was fun. A very relaxing couple of days.

Genuine Hotels.com guest review

Our stay was great, we got a complementary upgrade to the villa with a king sized bed and a full kitchen. Thank you front desk we truly appreciate that. The resort itself is very nice and modern (only about 2 years old) and the villas themselves are awesome. The only thing....be ready to pay $15 a night for parking. Also, the pool isn't very deep (only […] 4ft the deepest). Oh and about a million rabbits, especially on the golf course lol pretty cool. Overall excellent stay and will definitely come back next time. Read more

Genuine Hotels.com guest review

We love this hotel! We stayed there a year ago prior to having our baby, and now having a one year old. We love everything about this hotel!

Genuine Hotels.com guest review

Nice, FUN, clean only thing that was hard was the fact that my building was far from the Pool besides that AMAZING place

Genuine Hotels.com guest review

Had a wonderful time. Very family oriented and would recommend this resort to everyone I know. Staff, accommodations, pools and activities were great. Kids loved the water slide! Would definitely stay there again!!

Genuine Hotels.com guest review

The Jacuzi tub broke down and we had to call maintenace at 10PM. Spoiled a very nice evening. I understood that these tubs break down on regular basis. The hotel manager gave us 50.00 credit for the restaurant. However, the food was not good and not up to the same standard I expected.

Genuine Hotels.com guest review

husband, wife and two boys (ages 6 and 3). Room was beautiful, clean and had everything we needed. Fridge, cookware, tv with dvd player, etc. we also bbq'd using bbq utensils provided. Pool was a blast and kids activities galore, but each will cost ya. staff at the pool were always helpful and friendly. 6 year old was just too small to ride the water […] slide (min 48 inches), but we will make it next time. we used the game room to play air hockey and pool. Gym was great with weight machines, free weights and cardio. Only issue...the so-called "shuttle" to pool from room. It's one person in a golf cart who most likely takes lots of breaks and will ride right past ya without even slowing down. kids loved all the rabbits, road runners, assortment of bugs around the grounds and the ocassional bat. Read more

Genuine Expedia guest review

Great hotel great price. I could live there. The staff was nice the room was amazing. Only thing I'd suggest is a better restaurant selection in the resort. Longer hours for it as well. Pool open 24 hours is perfect.

Genuine Hotels.com guest review

Arrived and room had a smell. It smelled like an asian seafood buffet. Housekeeping came and sprayed the room 3 times but the smell was still slightly evident. No other accomodations were offered.

Genuine Expedia guest review

I wish I could live here.

Genuine Hotels.com guest review

Went to pool no chairs for our family , asked staff for more chairs very rude to my children. Manager was no help at all he said they ran out of chairs for pool and that we needed to get to pool earlier to get chairs. Point of a vacation is to relax not have to get up early to reserve a chairs for pool.

Genuine Expedia guest review

Nice place. Gorgeous bathroom with jetted tub. Great pool area, not too crowded. Villa above us was noisy with running children, but other than that, place was nice and quiet. Very relaxing place to be.

Genuine Expedia guest review

While a lovely Westin high-quality project. The layout of the property was very inconvenient. My room was a one mile walk from the pools/bar/lobby. If I wanted to get a sun tan on a lounge chair it was a mile walk. While at the pool area it was 200 yards to a restroom. The parking lot was jammed with cars, narrow and not laid-out well. No dinner on-site […] of any kind. The room was very nice, completely sound-proof, never heard one noise from the floor above or below. The cleanliness was excellent everywhere and the help were very courteous. I ended-up daily driving to the pool with several bags packed and camping there for the day to avoid the long walk back and forth to my room. The morning water aerobics was fabulous which included a nice after breakfast. Nice list of planned activities for all ages. Read more

Genuine Expedia guest review

Had a great family vacation with two kids age 10 and 12. The place was very quiet this time of year in January and the kids loved having the pools and teen rooms almost to themselves. The staff was very friendly and helpful. I would definately would stay there again.

Genuine Expedia guest review

Nice spot for a family vacation. Great pool setup.

Genuine Expedia guest review

This was our first time at Dessert Willows and we really enjoyed it. We rented a 600 sq ft condo and the accommodations were great. We were originally booked for building #6 which is down the street about 10 min walking, they have a shuttle too. Asked Antonia at the desk if there was anything closer, she checked and found an open unit in building #1 […] which is right across the street from the pool and main building, she was very accommodating. Staff is very friendly. They have 3 pools and a water slide which we did not use. Very laid back atmosphere, pools were great, kind of a place you want to go to read a couple of books, get a couple of drinks, maybe take a nap. They have an on site restaurant which is very good for casual food. Happy hour is from 4-6 where drinks are half price. They have poolside service for food and drinks. All in all a great resort with great laid back atmosphere, we'll be going there again. Read more

Genuine Expedia guest review

A little far from downtown Palm Springs (as stated on the website). I would recommend the hotel for the great price and the great accomodations. The pools were very nice as well. Staff was friendly and exceedingly helpful.

Genuine Hotels.com guest review

We stayed four nights at the Westin Desert Willow Villas and had a great time. We were really lucky to get a room in Building 1, which was the closest building to the pools, the restaurant, and the front desk. (They have 5 buildings and are currently building more.) If you stay in buildings 3-5, you'd have to walk at least 5-10 min to get to the pools. […] But they do offer shuttle service. The rooms were clean, but a little dark. The living area didn't get much natural light. They constantly offer different activities for adults and kids. Most of them cost money, but it was still nice to have some options for our little ones. Also, it was nice that there were a lot of stores (Wal-Mart, Ralph's, Starbucks, nail salons, etc) within 5-10 min driving distance. We stocked up on groceries on our first day there, so it was nice to make our own breakfast every morning. We even took advantage of the grilling area, but b/c of all the flies, we only grilled once. The game rooms have a fooseball table, a pool table, and an air hockey table. And you can check out a Wii or an Xbox 360 to use in the game rooms. Definitely great for grade school age kids. Although it's not open late, the food at the Agave Grill is pretty good. The happy hour is a great deal from 4-6pm. If we had stayed a couple of more days, we would've gone to the outlets that are about 30 min away. Read more

Genuine Hotels.com guest review

Very nice but the room felt like a tunnel the way it is situated off covered walkway. The only window to a view was in the bedroom as the window in the livingroom looks onto a covered walkway and a wall.They charge $15 per day to pqrk and you are in the desert!

Genuine Hotels.com guest review