Hotel Casa Natura Galapagos - Puerto Ayora

The staff was very unfriendly, rude. The rooms were lacking a lot of attention. There was no safe in the room, this made me uncomfortable considering there was no locked door to the public in the main area of the hotel, and anyone on the street could easily gain access to the hotel. Locks on room doors were flmsy at best, and there was no privacy. Plus […] pool access was denied up until the last day to which I found it filthy, disgusting and had no desire to use it. Read more

Genuine Expedia guest review

Nice place just a few blocks from the beach and town center of activities. Taxi cabs are $1 to anywhere in town.The pool is nice and clean. the breaskfasts simple but okay. The staff actually cooked breakfast for us 30 minutes early when we had a tour to catch.Very nice. Only complaint is when we realized our sliding patio door wouldn't lock the staff […] failed to fix it. Not good. Overall a pleasant stay for the money. Good hot showers and very thin walls also should be pointed out. Read more

Genuine Expedia guest review

The people there are very nice and friendly. My first day the was an experience. I was greeted with with no water. My friend that joined me was stuck in the shower with no water...Day 1. They were quick to fix it...two hours later. No water problem rest of the trip. The shower tells seems old, but clean. The shower towels really thin and old...no fluffy […] feeling. lol Oh, neighbor has a rooster...go off clock work at 5 am every morning. The place was clean and the all the people at the hotel were very kind and helpful. Read more

Genuine Expedia guest review

The appearance of the hotel is okay but it has major drawbacks. First, and most important, it's buried in a run-down neighborhood approx 6 blocks from the water. Also, I found it extremely difficult to get the "straight word" on anything. My queries about "tours" etc. always resulted in the same hustler appearing on the scene. I cannot stand that type […] of pressure from someone who apparently has inside connections. Individual staff members seemed okay and the breakfast was also okay. In my judgment an "accident about to happen" exists in the outside staircase used for access to the rooms on the 2nd, and 3rd floors. It rains almost daily and the wet stairs are extremely slippery and could result in a fall causing serious injuries. I would not book at this hotel again nor recommend it to anyone else...Overall, I left the Galapagos Islands with negative feelings...I believe that staying in a hotel on the water would have made a difference. Read more

Genuine Expedia guest review

This hotel was adequate, but not outstanding in any area.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This hotel was fine for what it was. It was not super luxurious, it was not on a main street, it was a basic place to sleep. Keep in mind, the galapagos isn't hawaii, there are no mega hotels, no Hiltons, although there are nicer places then this. It was maybe 4 blocks from the main road, which wasn't too bad, considering that a cab is a dollar, and […] most tours, even day tours will pick you up from your hotel. My only complaint, the walls are thin and the rooms smell like insecticide. Read more

Genuine Hotels.com guest review

I called ahead to Hotel as I was informed departing Costa Rica that I would need a "Fiebre Amarilla" vaccine (yellow fever vaccine) and requested that the reception at Casa Natura Galapagos call me back if the vaccine was available on the Island. A Ms. Pilar did not think this was an urgent enough medical request and let me come ahead to the Galapagos […] when I could have easily gotten the vaccine on the mainland. My trip was delayed 10 days, at much expense to me because of this. Other problems with my room: -Checked into occupied room -Twin beds in new room instead of requested full/queen -No hot water -No bath tub stop -No mattress pad -Mold on pillowcase -Turn down service entered room while I was asleep -Hotel lost power @0515 I have fotos of mold and bare beds Read more

Genuine Expedia guest review

I have several small gripes about this hotel which I wouldn't bother mentioning if it was priced at a lower rate. We were there for 3 nights, it was ok but not a great stay. The hotel was about 3 blocks from the main area of town, we didn't have a problem walking as the town is very safe. Taxi's are only $1 where ever you go in the town. Even though […] the rooms appeared to be clean we could see that the bathroom had not been cleaned very well. Hairs in the bath and on the floor also a small dead spider was on the bath when we arrived and still there 3 days later. The Television didn't work even though they had someone try to fix it on the second day. The staff were young, very pleasant and helpful even though they didn't speak good English. The island has very limited hotels and from what I heard the standards are pretty similar every where. Read more

Genuine Expedia guest review

Overall I thought it was a decent place to stay. The only issue I had was that the hot water did not have much water pressure. If you turned on the cold water then the water was too cold. However, if you turned on the hot water and waited 10 minutes before getting into the shower, then the pressure increased and you could take a decent shower. Other […] than it was fine. Breakfast was good, room was clean, I had plenty of space (four beds for just me) and the staff were friendly and helpful. Read more

Genuine Hotels.com guest review

The hotel was only built in 2009 and is in mint condition. Staffed by locals most of whom had very good english who went out of their way to walk their clients down the road to bus stops, taxis, whatever they needed. The only complaint was that the walls were thin and you could hear kids running around at all hours. The on-line map does not show its […] location acuratly, its actually north of the port's main road (charles darwin ave) by about five blocks but still super easy to find, 10 minute walk from anything perfectly safe and definetly worth it. Read more

Genuine Expedia guest review

This hotel was average. The hot water was spotty and the water pressure lacking. The breakfasts were very repetitive and unimaginative. The staff was very nice and the President of Ecuador was arriving there as I was leaving, so it can't be all bad.

Genuine Expedia guest review

top of the line hotel here,great staff,nice little pool for a dip after a long day out.a nice quiet neighborhood,but still close to the centre,easy walk to everything,great breakfast served here.

Genuine Expedia guest review

Casa Natura was a great place to spend a week. The staff was friendly, helpful and informative. We really enjoyed the breakfeast each morning, it was excellent, delicious and was homemade. The location was a short walk to the central. One small downside was a church that love to sing and play music at early hours. It was Christmas season and we understood. […] The music it actually added character to the hotel. We would defintely stay at Casa Natura and refer it to friends and family. Feliz anno nuevo, David Read more

Genuine Expedia guest review

would go back again more than I expected and would recomend this hotel to anyone thinking of staying there

Genuine Expedia guest review

El desayuno de muy mala calidad, el TV sin control, elaire acondicionado ruidoso y viejo no funciona bien. El personal no es amable, queda muy distante del muelle. Una cama doble de 2 colchones sencillos unidos, el cuarto no tiene cortinas.Estuvimosmuy incomodos, la calidad del servicio es muy mala y la atención pésima..

Genuine Hotels.com guest review

linda pileta, buen desayuno, pero las fotos de la pagina enganan un poco. recomendado por relacion precio-calidad y comparado con otros hoteles de las islas

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We had a great stay at this hotel, with helpful staff and clean room. 5 - 10 min walking from the town center.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

el hotel es nuevo y limpio, el personal agradable, pero el precio es ecxesivo, no por el servicio sin por la opciones que hay en el lugar.

Genuine Hotels.com guest review