All hotels in Florence, Italy
1 room, 2 adults
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Via Fiume 20, Florence, FI, 50123, Italy, ‏‎800-491-6126
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3.9 / 5Good

Score breakdown (from 148 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    4.3
  • Comfort
    3.7
  • Condition
    3.7
  • Neighborhood
    4.1
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4.0 / 5Excellent
"Great location from SMN Train Station"
A/c worked well which was important for the hot summer days/nights. Room was large and had a balcony which faced a private yard. Shower pressure was great and hot water always available. The shower was larger than the other 5 hotels we stayed in Italy in June/July 2015. Breakfast was typical with croissants, bread. jam, nutella, cheese, ham, sweets, fruit, yogurt and cereal. Staff at the front desk offered us a map and circled the highlights to see in Florence. They provided additional information when we asked. We chose this hotel due to the proximity to the train station SMN (2 minute walk) yet you could not hear the trains. The buses to Siena and San Gigimano were also close (not even 10 minute walk). The elevator worked well as this hotel is on the 2nd floor (3rd for USA) of a building with other hotels on each floor. We did hear buses idling out on the street (private bus company) at times as well as birds chirping in the morning and even at night. The Ponte Vecchio and other famous Florence sites were no more than 25 minute walk.
Genuine Hotels.com guest review
4 night romance trip Jul 2, 2015
A Traveler
US
2.0 / 5Fair
"1st world materials, 3rd world execution"
hallway decor and furniture downright luxurious. some bathroom materials exquisite. most accurate wood tiles ever. But space wasted by massive stylish sink with no counters and a bidet. very hard to move around. very small shower. springy who&e house mattress. bed had to be turned sideways against wall to get around it. large useless armoire also ate up space. boring tile floors in room, no heat controls visible, but not cold. slept well. clean. first half level from street has no elevator. After that, lift goes to all levels. didn't enter breakfast area.
Genuine Hotels.com guest review
Response by Hotel Desirée
Dear Guest, I didn't understand what you means with 3rd world execution.... All the bathrooms are new, we really don't think that a bidet is a wasted space, it's our priority in a bathroom in all Italy. The heater is automatically in all hotel, you don't have control in the room, you have control for air conditioning. Best regards, Manager.
1 night trip Mar 19, 2015
Mike
US
4.0 / 5Excellent
"A little dated, but great value for the price."
Very helpful and friendly hotel staff. They set us up with a Tuscany tour for one of our days and we had a great time. We enjoyed the nice complimentary breakfast. The hotel is very close to train terminal. Area can be a little noisy at night with loud voices outside, but it didn't bother us after we closed the window. We found an incredible Italian restaurant right around the corner, Giardino Di Valfonda. Awesome!
Genuine Hotels.com guest review
3 night romance trip Mar 7, 2015
Joe
US
5.0 / 5Outstanding
"Good value for the money."
stayed for 1 night. The room was bigger than I expected. The room was clean. The staff was very kind and helpful. Their English was very good. They gave directions and helped with information about visiting sites. the breakfast was tasty. The elevator was acting up and they were very fast to grab our bags and run them down the stairs for us without a second thought. Delightful people.
Genuine Hotels.com guest review
1 night romance trip Feb 2, 2015
Jeanette
US
4.0 / 5Excellent
"great value"
Great hotel near the train station an within walking distance of most of the sights of Florence. My only complaint is that WiFi wasn't strong enough to work in our room.
Genuine Hotels.com guest review
1 night romance trip Dec 21, 2014
A Traveler
US
3.0 / 5Good
"Perfect Location - Thin Walls"
The hotel is in the perfect location. Just a block away from the train station and a short walk to the Duomo and Ponte Vecchio. Lots of restaurants near by and the Mercato Centrale. The staff was very friendly and ready to assist with directions or recommendations. Unfortunately our first night there was a Saturday night and of course, we were woken by individuals staying in rooms nearby. (We couldn't pin point if the noise was coming from above or the sides.) I am a heavy sleeper and was still woken up by all the noise. The other nights were more quite. So even if you're a heavy sleeper, I recommend ear plugs!
Genuine Expedia guest review
Other trip Nov 20, 2014
Theresa
US
5.0 / 5Outstanding
"Good location and lodging"
Short walking distance from Santa Maria Novella Station and Church of same name and of major sights in Firenze itself. Slightly more expensive than others in the area but well worth it for easy access, service, helpful front desk, and breakfast.
Genuine Hotels.com guest review
2 night trip with friends Sep 25, 2014
Brice Harris
US
3.0 / 5Good
"Old World Charm"
We loved the large room, as in Europe one can often find their hotel room to be quite small. The hotel had charm and character of old world Europe. The bathroom was updated nicely. The wi-fi signal was incredibly weak. The hotel had a quaint breakfast room with the standard European breakfast, but it was sufficient. The hotel is in a building with other hotels and businesses. The building has a very old fashioned elevator, which adds to the charm of the funkiness. At first, we weren't sure about the neighborhood, but it really wasn't a problem. We liked how it was convenient to the train station. The hotel staff is helpful and friendly.
Genuine Hotels.com guest review
3 night romance trip Sep 24, 2014
Suzanne
US
1.0 / 5Poor
"CAUTION. Do Not Book Here!"
First you much climb a flight of stairs just to get the the entrance. Then either the elevator (room for 2 - very tight) to the second floor or walk another flight of stairs. The room was large for Italy, the bed were hard as the floors. Room was clean, but needed updated (painting, items needed fixed including the walls) . The shower was barely big enough for a child. The location was very hard to find. A hostle close by, noise was terrible. We spent two nights. At check out their were others at the desk complaining of their rooms as well. So it is not just us. STAY AWAY!
Genuine Hotels.com guest review
Response by Hotel Desirée
Goodmorning, It's very difficult to accept a review like this because it has been written a lot of false things. First of all, all the bathrooms are renovated and the showers are very big. The location is just 50 metres from the main station, so we don't know why is very hard to find, it's really 1 minute walking from the station. Nobody is complainig as you can see from the review, everybody are very happy of the hotel. And last thing, very important, there isn't any hostle nearby. Thank you, Best regards, The Manager.
2 night trip Sep 2, 2014
Carla
US
5.0 / 5Outstanding
"Old fashioned romantic hotel"
My wife and I enjoyed our stay in this old fashioned romantic hotel. The staff was very friendly and helpful. The location is especially good if you want to explore Tuscany by train.
Genuine Expedia guest review
Other trip May 12, 2014
Very happy
US
5.0 / 5Outstanding
"an excellent jump-off point to Florence"
Excellent hotel. The classiest hotel I've ever stayed at for these price points. Great service, lovely breakfast, big soft beds and very modern bathrooms. Wonderful. It's a block from the train station which is great for getting in/out, and it's only 2 blocks from Santa Maria Novella (on one side) and the Mercato Centrale (on the other). Really couldn't be happier. WOULD STAY AGAIN!
Genuine Hotels.com guest review
5 night trip Jan 1, 2014
David Axel Kurtz
US
3.0 / 5Good
"Good hotel near the train station"
Although the hotel is not fantastic, it is not bad either. We were five and the space was too tight to fit in comfortably; however, the breakfast buffet was good, and the staff was friendly and helpful.
Genuine Expedia guest review
Other trip Jan 8, 2014
Jdmers64
US
5.0 / 5Outstanding
"Convenient location and classic decoration"
I was in the conference at Palazzo dei Congressi. And this hotel is at the corner of Via Fiume and Via Bernardo Cennini, which is next to the entrance of my conference. But the sign "Hotel Desiree" is not on the entrance of the building Via Fiume 20. You can go into the building and see the sign on the door of elevator. The elevator is a cage hanged by a cable. I like this traditional style, but maybe it is not convenient for people with large trolley cases. The room is not very large, but very high. And there are wardrobes with beautiful carved wooden doors. The window also has wooden doors. My room is near the lobby so I can access the wifi in the room. Also, the complimentary breakfast is beyond my expectation (not as simple as I had though before). There are cookies, bread, sliced turkey/ham, juice, coffee and milk.
Genuine Hotels.com guest review
4 night business trip Dec 11, 2013
Li Ran
US
3.0 / 5Good
"well located"
nice staff, excellent breakfast
Genuine Expedia guest review
Other trip Nov 18, 2013
Reinaldo
US
4.0 / 5Excellent
"I like it!"
Well,i have no complains about the location and cleanliness of my room,staff were helpful and i have free breakfast everyday.I am very satisfied with this place.I can sleep well and breakfast is great.
Genuine Hotels.com guest review
4 night trip Sep 21, 2013
bhelle
US
4.0 / 5Excellent
"Nice staff, great location"
Staff is really nice and helpful. Great breakfast. Great location -- 10 minute walk to the train station. Florence is really small, everything is within 30 minutes' walk.
Genuine Expedia guest review
Other trip Aug 22, 2013
Sam
US
4.0 / 5Excellent
"Nice hotel, very close to the city center."
The room was cleaned every day. The breakfast was very good.
Genuine Expedia guest review
Other trip Aug 22, 2013
Family (4)
US
5.0 / 5Outstanding
Traveled this 2013 summer with my dad. Had 2 single bed which was perfect. Located near the Santa Maria Novella station but very quiet. Easy to walk the city from hotel. Got the opportunity to book a tour to Chianti with wine tasting from the front desk. Good breakfast included.
Genuine Venere guest review
Other trip Aug 6, 2013
A Traveler
US
4.0 / 5Excellent
"Good hotel for budget price, good location"
If you have a european style hotel in mind this was a great place to stay on a budget. We had a nice triple room for our family and it worked out well. It was very clean updated bathroom. Staff was very nice and it was quite at night. Nice hotel in an amazing city. Close to train station and short walk to all the sights.
Genuine Expedia guest review
Other trip Mar 4, 2013
A Traveler
US
4.0 / 5Excellent
"Great Value"
Great location. Room was small but I hear that's very common in Italy. That small bug someone mentioned was a mosquito. My daughter who's lives in Florence said no one uses screens on their windows. Staff was very nice and helpful. Would stay again.
Genuine Expedia guest review
Other trip Nov 30, 2012
A Traveler
US
5.0 / 5Outstanding
Great hotel to stay at! Clean rooms and great breakfast! Would definitely recommend and will stay there again! Walking distance to train station and Florence hot spots. Staff was very friendly and welcoming!
Genuine Venere guest review
Other trip Oct 29, 2012
A Traveler
US
4.0 / 5Excellent
Nice, clean and quiet. Good for 2 or 3 days of permanence. Bye
Genuine Venere guest review
Other trip Oct 18, 2012
A Traveler
US
3.0 / 5Good
"Hotel that could be better"
Entrance to the hotel is bothersome since one has to struggle climbing up almost 10-15 stairs [ with 1-2 pieces of luggage) before getting to the elevator. The elevator is a very old cage-type where you have to close the doors manually- a problem with 2 pieces of luggage since is is very compact. While in the street: no signs indicating the place of the hotel at the building( problem at , there is a very tiny one in the entrance of the building which could be easily confused with other hotels in the very same building. Room is very compact, likewise the bathroom.
Genuine Expedia guest review
Other trip Oct 8, 2012
Mohd
US
3.0 / 5Good
"ok for a 3 star"
Nice location once most of you do is from the train station. Front desk was helpful. City tax was a surprise. Facilities small but nice. Breakfast ok but taken out while I was there without asking. Disappointed with the room, not the same we see in the internet, wouldn't stay there if I new that was the room. Too noisy from the street, two beds put together small but with the basics you need (tv, shower ok, air conditioning).
Genuine Hotels.com guest review
3 night trip Sep 10, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
Good location & staff friendly and helpful
Genuine Hotels.com guest review
1 night family trip Jul 13, 2015
lynda
AU
5.0 / 5Outstanding
"Enjoyed our stay"
Nice, comfortable hotel,walking distance from railway station, friendly staff, very good wifi connection in room
Genuine Hotels.com guest review
5 night family trip May 11, 2015
Ujjal
IN
3.0 / 5Good
"Convenient hotel for conferences"
The hotel was immediately opposite Firenze Fiera (a major conference centre in Florence), and only 5 minutes' walk from Firenze Santa Maria Novella Station, and therefore was ideal for conference attendees. It was also close to major sights in Florence. The staff was very friendly and helpful. There were also lots of choices for the breakfast served at the hotel. The slight downside was that you might have to get used to the decor (not for travellers who prefer modern decor), the shower that was on the slow side, the sometimes temperamental wifi, and the noise from the traffic (mainly buses) downstairs.
Genuine Hotels.com guest review
7 night business trip Apr 19, 2015
A Traveler
GB
4.0 / 5Excellent
"Worth for your money"
Room clean, staff great, Wifi strong, 3mins walk from train station and 10-15 mins walk to Duomo. Also breakfast is good.
Genuine Hotels.com guest review
2 night business trip Mar 5, 2015
Russarin
GB
4.0 / 5Excellent
"Nice and comfortable hotel!"
Very nice place to stay in Florence, old tasteful building, near the main train station and walking distance to most attractions, helpful staffs, so sorry that we accidentally broke one of the wine glasses, but the hotel showed the Italian generousness! Only the breakfast sucks, hope that'll change.
Genuine Hotels.com guest review
4 night trip with friends Dec 18, 2014
A Traveler
GB
5.0 / 5Outstanding
"Good base for seeing all of Florence"
Excellent for close access to the railway station, airport buses and most of all, the main city centre attractions. Comfortable, friendly hotel and each morning a good value breakfast in a room with a view.
Genuine Hotels.com guest review
3 night romance trip Dec 1, 2014
Richard
GB
4.0 / 5Excellent
"The most spacious room I have in Italy."
The rooms were big and spacious. We request a twin bed room and got a twin bed plus a double bed. The hotel is very near to the train station, near by to the touristic places. Staff were friendly and the breakfasts were good.
Genuine Hotels.com guest review
1 night trip with friends Nov 9, 2014
Joyce
CA
4.0 / 5Excellent
"Nice Choice for short stay"
We spent two nights at Hotel Desiree. Its proximity to the Firenze SMN station was the main reason for our choice. The room was a nice size, comfortable room. The breakfast was adequate, the breakfast room a bit crowded. There is a small, manual elevator, after you carry your luggage up the flight of entry stairs. The gentleman on reception was very helpful on restaurant recomendations.
Genuine Hotels.com guest review
2 night romance trip Oct 5, 2014
Mary
IE
4.0 / 5Excellent
"Flo"
Location ideal and good to have a variety continental breakfast
Genuine Hotels.com guest review
3 night romance trip Sep 28, 2014
A Traveler
AU
5.0 / 5Outstanding
"Great location for train station and sights"
I was travelling through Europe with my 11 year old son and having the Hotel within easy walking distance to both the train station and sights was a big bonus. Hotel staff were very helpful and friendly, the complimentary breakfast was a great way to start off a day of sight seeing. Our room was perfect for our needs, roomy enough and always clean. Would definitely recommend!
Genuine Hotels.com guest review
3 night trip Aug 21, 2014
Sarah
CA
4.0 / 5Excellent
"Hotel with convenient location to central station"
Considering the room rates and the location, Hotel Desiree is a good choice for budget travelers. It is just 2-3 mins walk from Santa Maria Novella Train station, and is located on the 2nd floor of an antique building. The hotel, with its very antique setting, is surprisingly clean, we were impressed by the 5 layers antique window in our room. The room is quite large comparing other budget hotels. The staff are very friendly and eager to help. Almost all the main attraction sites are within 15-20 mins walkable distance. Overall we had a pleasant stay in the hotel.
Genuine Expedia guest review
Other trip Aug 18, 2014
Iny
HK
4.0 / 5Excellent
"Excellent value!"
We were really pleased with this hotel. It was a great location, the room was spacious and clean, and the service was excellent. The beds were not very comfortable. Breakfast was included and there were a lot of options. The wifi was not great.
Genuine Hotels.com guest review
4 night trip Aug 1, 2014
Christie
CA
4.0 / 5Excellent
"Pleasant stay at this hotel"
Hotel Desiree is situated at a very convenient location in Florence city. It takes only 5 minutes to Firenze Santa Maria Novelle station; 10 minutes to get to the Central Merchante; 15 minutes to the Duomo and the Academia and finally only 20 minutes walking to the Uffizi. The hotel staff are very helpful. They even let us leave our luggage after we checked out. That gave us another few hours for us to stroll down the city area without having to tow our heavy load. Breakfast is of standard continental; room size is just enough for four of us; the air-condition is very good.
Genuine Expedia guest review
Other trip Jul 31, 2014
Kok Siong
GB
5.0 / 5Outstanding
"Hotel Desiree, Florence"
Hotel Desiree was perfectly positioned for our needs, being close to the station and also the exhibition centre, Fortezza da Basso. It really felt authentically Italian, not at all like the generic modern hotels that can be found anywhere in the world. The staff were exceptionally helpful and our room was immaculate.
Genuine Expedia guest review
Other trip Jul 6, 2014
T
GB
4.0 / 5Excellent
"Very good hotel close to all things"
Great place, location, close to railway station for those extra excursions, ideal.
Genuine Expedia guest review
Other trip Jun 21, 2014
Peter
GB
4.0 / 5Excellent
"Nice and Close to the station"
Very pleasant room and helpfull staff. The sidestreet it is on is nothing to see itself but it is very close to the station and a very short walk to the central touristic areas.
Genuine Hotels.com guest review
2 night trip May 11, 2014
A Traveler
GB
2.0 / 5Fair
"very disappointing"
Disappointing Very small hotel. The photograph of hotel very deceiving It can be improved a lot. Staff was pleasant and helpful
Genuine Expedia guest review
Response by Hotel Desirée
Hi Guest, We are very sorry that you didn't understand the decoration of our hotel. Our hotel is in a great building of 1800, all our decoration in liberty stile of beginning of 1900 are ORIGINAL. Our photos shows that our hotel is not modern style as you wanted. Thank you again for your feedback, Best regards, Hotel Desirèe Staff.
Other trip Jun 8, 2014
A Traveler
GB
4.0 / 5Excellent
"Good location & value for money"
Recommended. Right beside train station & walking distance to all major tourist sites. Hotel itself is relatively basic 3-star but good value for money. Room perhaps a little dated but the bathroom looked like it had been recently renovated. Clean & comfortable. Staff very helpful.
Genuine Hotels.com guest review
3 night business trip Apr 5, 2014
A Traveler
IE
4.0 / 5Excellent
"Close to rail station"
Excellent location. Room small but OK. Staff very friendly and helpful. Good base for seeing Florence and Tuscany.
Genuine Expedia guest review
Other trip Mar 3, 2014
David H
GB
5.0 / 5Outstanding
"Great place.Close to all the main attractions"
Really good place. Nice large rooms with big interesting windows! Very helpful staff. Value for money. Will surely recommend it and will book here again when we visit Florence next.
Genuine Expedia guest review
Other trip Mar 1, 2014
A Traveler
GB
4.0 / 5Excellent
We stayed in Hotel Desiree for two nights in December. The hotel is walking distance from the Santa Maria Novella train station. It is located in an older building upstairs and you can take a staircase or elevator. The room was nice and colourfully decorated in Florentine colours including tiled floor and decorative windows - our window had six layers of panes. The whole theme including furniture is traditional and it felt great. Staff were nice and helpful, they even offered to put some breakfast for us before the regular time on the morning we were leaving.
Genuine Expedia guest review
Other trip Jan 8, 2014
HK
CA
5.0 / 5Outstanding
"great place"
I was impressed with this hotel as I didn't expect much being a 3 star hotel. The staff was very friendly. Our room was clean and the bathrooms seemed new. Good location near train station and within walking distance of major attractions. The breakfast was very basic but Ok. Would stay here again.
Genuine Hotels.com guest review
2 night romance trip Dec 15, 2013
Jackie
CA
4.0 / 5Excellent
"Nice stay, very convenient location, great staff"
We enjoyed our stay at Desiree - the location was great, staff very friendly, the breakfast was nice and the room & bathroom, while relatively basic, were comfortable and clean. The cleaning was done on a daily basis and our sheets were changed a couple of times during our stay (7 nights). The only minor complaint would be the room temperature, which due to the bad weather in November and general poor insulation of many old buildings in Florence, was not always most comfortable. Make sure you pack slippers, since the rooms (or at least ours) are not carpeted. The supermarket nearby proved useful. Overall, I would recommend this hotel to anyone looking to enjoy Florence on a low budget. If we go back, we will probably stay there again.
Genuine Expedia guest review
Other trip Nov 25, 2013
Mona
GB
4.0 / 5Excellent
"Great location"
We stayed in hotel desiree from Nov. 3-7, the hotel was just 5 mins. away from SMN station. We had a comfortable stay and the staff were very efficient.
Genuine Hotels.com guest review
4 night romance trip Nov 3, 2013
K
GB
4.0 / 5Excellent
"Affordable hotel close to trains and the Duomo."
Affordable hotel. Family operated. Very friendly and helpful staff. Decent continental breakfast in pleasant room. Bedroom quite spacious, Furniture simple, but functional. Nice big window with good, heavy shutters. Good-sized bathroom with shower. Room clean and tidy --- but not luxurious. Older building. Hotel on 2nd floor. There is an elevator. Main hall and stairs to hotel are not too impressive. Hotel close to train station --- but no train noise could be heard. Hotel a short walk for the Duomo and other main attractions.
Genuine Expedia guest review
Other trip Nov 4, 2013
Frank
CA
5.0 / 5Outstanding
Nice location near of the train station and of all historic sites. Staff young and sympathic. We had like the european atmosphere of this hotel.
Genuine Hotels.com guest review
1 night trip Oct 18, 2013
Jacques tardif
CA
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