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  • Hotels
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  • Hanoi Serenity Hotel
  • All hotels in Hanoi, Vietnam
All hotels in Hanoi, Vietnam
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1 room,  2 adults 
Adults Children
Room 1:

Hanoi Serenity Hotel - Hanoi

21.034666, 105.845709
2 stars
1B Cua Dong St, Old Quarter, Hanoi, 10000 Vietnam ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $18
available on 06/18/13
Price Match Guarantee
4.2 73 5

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    Hanoi Serenity Hotel
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    1 room,  2 adults 
    Adults Children
    Room 1:

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    Landmarks near Hanoi Serenity Hotel

    • Dong Xuan Market Hotels - Hanoi 610 yards
    • Bach Ma Temple Hotels - Hanoi 640 yards
    • Hanoi War Museum Hotels - Hanoi 700 yards
    • Hanoi Flag Tower Hotels - Hanoi 730 yards
    • Hanoi Citadel Hotels - Hanoi 740 yards
    • All landmarks in Hanoi

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    Overview of Hanoi Serenity Hotel - Hanoi

    Location.
    Located in Hanoi (Old Quarter - Hoan Kiem Lake), Hanoi Serenity Hotel is close to Dong Xuan Market, Thang Long Water Puppet Theatre, and Hoan Kiem Lake. Also nearby are Temple of Literature and Ho Chi Minh Mausoleum.

    Property Features.
    Dining options at the bed & breakfast include a restaurant. Guests are served a complimentary breakfast each morning. Complimentary high-speed (wired) Internet access is available in public areas. The staff can provide concierge services, tour/ticket assistance, and tour assistance. Additional amenities include coffee/tea in the lobby, dry cleaning/laundry services, and currency exchange. For a surcharge, guests have access to a roundtrip airport shuttle (available on request).

    Guestrooms.
    The 25 air-conditioned guestrooms at Hanoi Serenity Hotel include computers and minibars. Complimentary wireless high-speed Internet access is provided. Televisions are equipped with satellite channels. All accommodations provide desks, safes, and phones. Bathrooms offer shower/tub combinations and hair dryers. In-room coffee/tea makers and complimentary bottled water are provided. Housekeeping is offered daily.

    Image of Hanoi Serenity Hotel, Hanoi
    4.2 out of 5 Excellent (73 reviews)
    (Neighborhood average 3.6)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    This little hotel has a great value for the price. The staff were extremely friendly and helpful with restaurant advice and tour bookings. They really... wen't above and beyond with making our Ha Long Bay tour and flight time work. The made to order breakfast was fast and great. Only place they could improve is the WIFI speed and range (like most hotels in Vietnam). Thanks Serenity will stay again! by a Hotels.com guest on 01/31/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $18
    Nights
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Deluxe Single

    Superior Twin

    Standard Single

    Family Suite

    Standard Double

    Superior Triple

    Deluxe Double

    Deluxe Triple

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

      • No onsite parking is available.

    • Pets not allowed
    • Check-in time starts at: 1 PM
    • Check-out time is: noon
    • MasterCard
    • Visa

    • Under Vietnamese law, a guest who is not a Vietnamese citizen cannot share a room with a Vietnamese citizen without proof of marriage to each other. Otherwise, a second room must be booked.
    • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

    Amenities

    • General
    • Free wired high-speed Internet
    • Number of buildings/towers - 1
    • Number of floors - 6
    • Parking nearby (surcharge)
    • Restaurant
    • Total number of rooms - 25
    • Tours/ticket assistance
    • Train station pickup (complimentary)
    • Rooms (all rooms include)
    • Coffee/tea maker
    • Cribs/infant beds available
    • Daily housekeeping
    • Desk
    • Hair dryer
    • In-room safe
    • Private bathroom
    • Shower/tub combination
    • Television
    • Welcome amenities
    • See more room details
      • Air conditioning
      • Complimentary bottled water
      • Free Wi-Fi
      • In-room computer
      • Minibar
      • Phone
      • Satellite TV service
    • Services
    • Airport transportation (surcharge)
    • Coffee/tea in lobby
    • Concierge services
    • Currency exchange
    • Free breakfast
    • Parking nearby
    • Room service
    • Tour assistance
    • Business & Event
    • 24-hour front desk
    • Business services
    • Dry cleaning/laundry service
    • Accessibility Features

    This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.

    Dining

    Guests are offered Complimentary continental and full breakfasts each morning.
    Onsite dining venue - This restaurant serves breakfast only.
    Room service is available.

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Airport shuttle fee: VND 500000 per vehicle (one way)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Check-in information

    This property does not offer 24-hour check-in. All guests must confirm arrival times by contacting the property directly, using contact information in the confirmation received after booking via this website.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • No onsite parking is available.

    All hotels in Hanoi, Vietnam
    Map
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    21.034666, 105.845709
    Hotel coordinates:

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    Area map

    A short guide to Old Quarter - Hoan Kiem Lake

    The atmospheric, narrow streets of Hanoi’s Old Quarter have much to offer travelers, including Red River boat tours and water puppet theatre. Hoan Kiem Lake features its own temple, 8th century Jade Mountain Temple, as well as a small tower, built on an islet to honor the lake’s golden tortoise of legend.

    see all hotels in Hanoi

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Dong Xuan Market - 600 yards
    • Bach Ma Temple - 600 yards
    • Hanoi War Museum - 700 yards
    • Hanoi Flag Tower - 700 yards
    • Hanoi Citadel - 700 yards
    • Hanoi Old City Gate - 800 yards
    • St. Joseph Cathedral - 800 yards
    • Hanoi Long Bien Station - 800 yards

    0.50 - 1.0 mi

    • Ngoc Son Temple - 900 yards
    • Thang Long Water Puppet Theatre - 900 yards

    3.0+ mi

    • Hanoi Noi Bai Intl. Airport (HAN) - 13 miles
    All hotels in Hanoi, Vietnam
    Reviews
    • All (73)
    • Business (1)
    • Romance (7)
    • Family (4)
    • Friends (2)
    • Other (59)
    4.2 / 5
    Excellent

    Score breakdown (from 73 reviews)

    • 5.0
      (34)
    • 4.0
      (26)
    • 3.0
      (10)
    • 2.0
      (3)
    • 1.0
      (0)

    Average rating for:

    • Cleanliness
      4.1
    • Service
      4.5
    • Comfort
      3.8
    • Condition
      3.8

    Reviews: Overall

    • < Previous
    • Page 1 of 2
    • Next>
    Hanoi Serenity Hotel - Hanoi
    5.0 / 5
    Outstanding
    "Awesome Value"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This little hotel has a great value for the price. The staff were extremely friendly and helpful with restaurant advice and tour bookings. They really wen't above and beyond with making our Ha Long Bay tour and flight time work. The made to order breakfast was fast and great. Only place they could improve is the WIFI speed and range (like most hotels […] in Vietnam). Thanks Serenity will stay again! Read more
    Genuine Expedia guest review
    Other trip
    Jan 31, 2013
    A Traveller
    US

    Hanoi Serenity Hotel - Hanoi
    5.0 / 5
    Outstanding
    "Great location, super clean, excellent service"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Compare to other hotels in Hanoi, for this price, this is the best choice. I recommend young couples and students to stay here. If you are old and don't like to climb a few steps, you can pay double to stay at other "nicer" hotels. The staff spoke excellent English and was very efficient at fulfilling guests' request. I really appreciate the cleanliness […] of the bathroom. The floor was spotless, the towels were clean, toiletries were provided, even hangers. TV, computer and a mini fridge inside the room. A large wardrobe and a firm bed made the stay extra comfortable. AC is very clean and works perfectly. I stayed in two different standard rooms. The windows were made of glass blocks, but they allowed plenty of sunlight inside the rooms, so it was never dark.The windows were also tightly sealed so I could never hear the noise coming from the busy streets of the Old Quarter. The location of the hotel is excellent, too. It's away from the backpackers district, though the price is perfect for a backpacker like me. It's close to the train station, the Dong Xuan Market and HCM Mausoleum, Vietnam Military History Museum. If you want to experience local food, there are 2-3 local pho/bun cha places around the block. This hotel provides a English map of Hanoi and a tour packages around Hanoi. Overall, I had a great staying in Serenity Hotel. Read more
    Genuine Expedia guest review
    Other trip
    May 6, 2012
    Picky traveller
    US

    Hanoi Serenity Hotel - Hanoi
    5.0 / 5
    Outstanding
    "Excelent! Would recommend.."

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    The hotel is good located and the staff it's amazing! You won't regret.
    Genuine Expedia guest review
    Other trip
    May 23, 2011
    A Traveller
    US

    Hanoi Serenity Hotel - Hanoi
    4.0 / 5
    Excellent
    "Would stay there again in Hanoi"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Clean, comfortable. western friendly hotel right on the edge of the Old Town. Noisy, busy neighborhood but that is downtown Hanoi anywhere. Nice western style breakfast thrown in - makes a change from noodle soup!
    Genuine Expedia guest review
    Business trip
    Apr 27, 2011
    A Traveller
    US

    Hanoi Serenity Hotel - Hanoi
    5.0 / 5
    Outstanding
    "Lovely staff and great food close by"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    My friend and I's stay at serenity was great. The staff were so friendly, the halong bay tour was a reasonable price and well worth the money and the rooms were clean and modern. Thank you Serenity!
    Genuine Expedia guest review
    Other trip
    Feb 18, 2011
    Jo L
    US

    Hanoi Serenity Hotel - Hanoi
    5.0 / 5
    Outstanding
    "Definitely your money's worth and more"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Upon arrival the hospitality of the staff at Serenity Hotel was very impressive. The hotel was clean and the daily morning breakfast was lovely. This is definitely worth it!
    Genuine Expedia guest review
    Other trip
    Feb 12, 2011
    A Traveller
    US

    Hanoi Serenity Hotel - Hanoi
    5.0 / 5
    Outstanding
    "Good service with resonable price"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    We originally didn't have a reservation for early check-in on the day when we were back from Sapa trip. The hotel accomodated us free of charge and let us take a rest in the whole morning until check-in time. Great service and good local restaurant are around.
    Genuine Expedia guest review
    Other trip
    Jan 19, 2011
    Keko
    US

    Hanoi Serenity Hotel - Hanoi
    4.0 / 5
    Excellent
    "Serenity hotel in Hanoi"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Clean, warmly, cheap and good location. We spend only 1 night but think it's ideal for discover the city.
    Genuine Hotels.com guest review
    1 night family trip in Nov 2010
    Andrés
    US

    Hanoi Serenity Hotel - Hanoi
    5.0 / 5
    Outstanding
    "Serenity hotel - for peace of mind"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    I booked a room for 1 night and stayed 3. At arrival the room was upgraded with no extra charge and stayed so for all 3 days. The staff is very friendly and helpfull. I booked a trip to Halong Bay through them and was very satisfied (again upgraded to a better boat). After checking out I returned twice to Hanoi for a few hours each time. The staff let […] me take a shower at the hotel and even gave me a room one time for a few hours (no charge). Try the restaurant they recommend - It's very good also. I do recommend to try for a room on 1-4th floors as the water pressure is better and the room is cooler + less steps. Read more
    Genuine Hotels.com guest review
    1 night trip in Sep 2010
    A Traveller
    US

    Hanoi Serenity Hotel - Hanoi
    5.0 / 5
    Outstanding
    "Transferred"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    When I arrived, the airconditioning in Hanoi Serenity Hotel seemed to have broken down. Hanoi Serenity immediate put me up in another hotel that was also in the Old Town section of Hanoi: Rising Dragon Hotel. The ratings I have made above apply to Rising Dragon.
    Genuine Expedia guest review
    Other trip
    Jul 28, 2010
    A Traveller
    US

    Hanoi Serenity Hotel - Hanoi
    5.0 / 5
    Outstanding
    "Amazing service"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The staff were amazing, helpful with everything including finding restaurants, doing laundry, planning trips, and making sure you got a shower before heading to the airport. I would highly recommend this hotel.
    Genuine Expedia guest review
    Other trip
    Jul 7, 2010
    A Traveller
    US

    Hanoi Serenity Hotel - Hanoi
    4.0 / 5
    Excellent
    "A nice budget Hotel"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    I found that Serenity is a good hotel in terms of rooms, location and services. For amount you paid, they provide even better that you expected. Everything is just within walking distance such as food, shop, pub. There are a lot of hotels in Old quarter but we have to check the reviews carefully. Anyway this hotel is a recommended one.
    Genuine Expedia guest review
    Other trip
    Jun 18, 2010
    Andy
    US

    The following English reviews were posted by Hotels.com guests from other countries

    Hanoi Serenity Hotel - Hanoi
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Helpful staff, great location & cheap - Perfect!
    Genuine Hotels.com guest review
    Other trip
    Dec 5, 2012
    A Traveller
    GB

    Hanoi Serenity Hotel - Hanoi
    4.0 / 5
    Excellent
    "We'll be staying here again!"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Pleasant hotel in a good location.Great, friendly staff, no pressure to book tours but staff will do this for you if you need it. We spent time away from the hotel for a few nights and the room was untouched during this time. Recommended as good value.
    Genuine Expedia guest review
    Other trip
    Sep 2, 2012
    Drew
    AU

    Hanoi Serenity Hotel - Hanoi
    5.0 / 5
    Outstanding
    "Fantastic level of service and location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Enjoyed our time with Serenity hotel - from start to finish the staff were very helpful and friendly, they spoke English very well also. Hotel is close to everything in the Old Quarter, it is small and basic but tastefully decorated and and you have everything you need. Only negative for me was being promised an early breakfast as we had to catch a […] bus but the staff were not ready so we had to make do with the limited food at thte bus station. The rooms are only accessible by what seemed a steep staircase so not suitable for those with problems climbing stairs. Read more
    Genuine Hotels.com guest review
    2 night romance trip in Jun 2012
    Annie
    GB

    Hanoi Serenity Hotel - Hanoi
    4.0 / 5
    Excellent
    "Helpful and Friendly"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      3.0
    Staff were very friendly and extremely helpful. We arrived early in the morning, and were given access to a bedroom and breakfast all at no extra charge. They gave lots of useful tips, eg maximum amounts to pay for taxis which helped us have an enjoyable stay in Hanoi.
    Genuine Expedia guest review
    Other trip
    Apr 3, 2012
    A Traveller
    GB

    Hanoi Serenity Hotel - Hanoi
    5.0 / 5
    Outstanding
    "Hanoi Serenity Hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    staff are very family and helpful, room clean and comfortable , eventhough there is no lift but staff so helpful ,they carry our heavy luggage for us .. i will stay here again if i come ..
    Genuine Hotels.com guest review
    1 night trip in Mar 2012
    A Traveller
    SG

    Hanoi Serenity Hotel - Hanoi
    4.0 / 5
    Excellent
    "Great staff!"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    very nice staff, very helpfull. Nice hotel with a good price/quality balance. This is my second visit and more will follow.
    Genuine Expedia guest review
    Other trip
    Feb 1, 2012
    A Traveller
    NZ

    Hanoi Serenity Hotel - Hanoi
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Dec 2011
    A Traveller
    AU

    Hanoi Serenity Hotel - Hanoi
    5.0 / 5
    Outstanding
    "Best staff ever!"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This hotel is midrange in the old part of town, and in walking distance to the temple of litterature and other things. The room we stayed in was nice and clean. We arrived at 5am, and got a room this early without charge. The staff is very helpful, and not trying to sell you tours like they are in many other Hanoi hotels. Highly recommended!
    Genuine Hotels.com guest review
    1 night romance trip in Aug 2011
    A Traveller
    AU

    Hanoi Serenity Hotel - Hanoi
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Aug 2011
    A Traveller
    AU

    Hanoi Serenity Hotel - Hanoi
    3.0 / 5
    Good
    "Serenity Hotel"

    • Cleanliness
      2.0
    • Service
      5.0
    • Comfort
      2.0
    • Condition
      2.0
    Depending what you are looking for, this hotel is more like a hostel, what makes it is the staff, I couldn't praise the staff high enough, they were the most friendly and helpful staff you could come across. Hotel its self was very basic no thrills and you will have to be very fit if you are in a room higher than 2 each room is on a different floor […] one after the other above each other and up a very narrow staircase. Read more
    Genuine Hotels.com guest review
    5 night family trip in Jun 2011
    A Traveller
    SG

    Hanoi Serenity Hotel - Hanoi
    5.0 / 5
    Outstanding
    "Serenity hotel , Hanoi"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    We are so happy that we chose the Serenity Hotel in Hanoi. The location is on the outskirts of the Old City so it is close to many restaurants, shops & markets. The staff speak English very well & are so helpful. We normally plan our own trips along the way as we travel but as the hotel also book tours, we decided to opt for them oraganising our trip […] to Sapa & Halong Bay. Huyen , the receptionist did this with ease & a smile & saved us a lot of work & bargaining, which can always be a hassle in a foreign country. We booked our 1st 2 nights in Hanoi here & returned for one night before after Sapa & before Halong Bay & plan to stay one more between Halong & our open bus trip towards the south. Huyen gave us great advice & we are so happy that we had the oppurtunity to stay here feeling secure that we were not being ripped off in any way. The rooms are clean & comfortable. The service is fantastic & we would recommend this to anyone who wishes to use a base & starting point . Read more
    Genuine Hotels.com guest review
    2 night trip in Jul 2011
    Alex D
    ZA

    Hanoi Serenity Hotel - Hanoi
    3.0 / 5
    Good
    "overpriced"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      1.0
    • Condition
      3.0
    The main selling point of this hotel is the competence and friendliness of the staff. That is unbeatable. They also organize very good tours, hassle free and ok-priced. But this does not justify the overall price of the rooms. I got much better rooms in other hanoi hotels for half of the price. My room at Serenity had no window; the bathroom was excessively […] small and there was no shower box; the forniture in the room was very poorly organized: electricity socket to be found only inside the wardrobe; light switch non-reachable from the bed. Also, breakfast was minimal and bed-sheets could have been cleaner. Read more
    Genuine Hotels.com guest review
    4 night trip in Jul 2011
    A Traveller
    GB

    Hanoi Serenity Hotel - Hanoi
    4.0 / 5
    Excellent
    "Hotel Sererinity Hanoi"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    Conveniently located in the Old Quarters. Friendly and helpful staff.
    Genuine Hotels.com guest review
    2 night trip in Apr 2011
    A Traveller
    AU

    Hanoi Serenity Hotel - Hanoi
    4.0 / 5
    Excellent
    "Great Staff"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    It's the staff who make this hotel what it is. They are all very helpful and always have a smile. They treat everyone the same which is such a treat.
    Genuine Hotels.com guest review
    3 night trip in Mar 2011
    A Traveller
    CA

    Hanoi Serenity Hotel - Hanoi
    3.0 / 5
    Good
    ""Good value for money, staff are great""

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      2.0
    The staff here were extremely helpful and friendly. They went out of their way to look after us and get us a good deal to see Halong Bay. The hotel itself was pretty average but nice big rooms which was good considering the cheap price. The hot water only lasted long enough for one of us to take a shower and we were on the top floor so it was a serious […] work out getting up there (no lifts!). Only one staircase in and out...fire hazard! Read more
    Genuine Expedia guest review
    Other trip
    Mar 19, 2011
    A Traveller
    AU

    Hanoi Serenity Hotel - Hanoi
    5.0 / 5
    Outstanding
    "Serenity Hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Good Hotel . Nice staff. Lovely Breakfast. Stayed a second night at the sister hotel Rising Dragon. The Rising Dragon is even better
    Genuine Hotels.com guest review
    1 night trip in Feb 2011
    A Traveller
    AU

    Hanoi Serenity Hotel - Hanoi
    4.0 / 5
    Excellent
    "Very good 2 star hotel"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This is a very good 2 star hotel. Rooms are reasonably large and included usual toiletries. My room had air conditioning, multi channel TV and a computer connected to the internet plus wifi. Breakfast was quite adequate and staff were very friendly and helpful. Hotel is situated in the "old town" and I found it to be a wonderful area, quite safe and […] very pleasant. As a 2 star hotel I highly recommend it. Read more
    Genuine Expedia guest review
    Other trip
    Jan 15, 2011
    Neil
    AU

    Hanoi Serenity Hotel - Hanoi
    4.0 / 5
    Excellent
    "great when you travel on a budget"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Serenity Hotel is a great choice when you travel on a budget. It is located in the Old Quarter. Many sights are within walking distance. You have to to cope with the permanent honking of horns though ;-) We received a very warm welcome at the hotel and were offered tea and coffee. The staff brought our baggage to our room on the 6th floor. (THX!!!) […] The only complaints we can make about the room are that WARM water didn't last long in the shower and the sheets had a few stains, but apart from that the cleanliness of the room was okay. Breakfast was included and you had about 10-12 different options here: roll with jam, roll with scrambled eggs, roll with fried eggs, banana pancakes,... --> great! We could store our baggage at the hostel after check out until we left Hanoi in the evening. Staff was superfriendly at all times!!!!! btw: we booked a standard double room. Read more
    Genuine Expedia guest review
    Other trip
    Jan 12, 2011
    A Traveller

    Hanoi Serenity Hotel - Hanoi
    3.0 / 5
    Good
    "Hanoi Serenity"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    Walking distance to everything. Not much food stalls around.
    Genuine Hotels.com guest review
    2 night romance trip in Dec 2010
    A Traveller
    AU

    Hanoi Serenity Hotel - Hanoi
    4.0 / 5
    Excellent
    "staff made me feel very welcome and relaxed"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    This is a budget priced motel that has all basic necessities, it was clean tidy a nice family type feel about it, I stayed in many motels in Vietnam but this one although not the flashest ,stays in my mind.I would recommend it to any budget traveller looking for a friendly place to stay
    Genuine Expedia guest review
    Other trip
    Nov 24, 2010
    graham r
    AU

    Hanoi Serenity Hotel - Hanoi
    5.0 / 5
    Outstanding
    "Great value hotel and excellent customer service"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Great value hotel and wonderful customer service. Clean and spacious rooms, good breakfast and centrally located. Highly recommended to couples and families. Staff at hotel well organised and communicates well. Good management.
    Genuine Expedia guest review
    Other trip
    Nov 7, 2010
    Sharon H
    AU

    Hanoi Serenity Hotel - Hanoi
    4.0 / 5
    Excellent
    "Good value for the price!"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    For the price we paid, it was good. The people were friendly and extremely helpful, recommending places to eat, shop, drink and see. Good command of English too. They offered to pick us up and drop us at the airport and 'forced' drinks on arrival .. Which we had to pay for which I wasn't happy about. $15US each way to the airport is a rip off. The shower […] was bad (basically on the wall next to toilet so no curtain or tub to stop the water going everywhere) but I suppose for the price paid, well worth it. Read more
    Genuine Expedia guest review
    Other trip
    Nov 5, 2010
    A Traveller
    NZ

    Hanoi Serenity Hotel - Hanoi
    5.0 / 5
    Outstanding
    "Great little hotel in Hanoi"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    I've just stayed for 14 days over a three week period at the Serenity with a friend. All the staff were very flexible and helpful about changes we made to our bookings and were able to refer us knowledgably to tour options, shopping areas and places to eat. They were also happy to recommend reliable taxis and warned us about pickpockets around Hoan […] Kiem Lake at night etc. (It was the time of the centennial for Ha Noi, so there were many more locals in the city for the celebrations). While all the staff were very friendly and happy to answer questions and help with anything that we needed, Miss Huyen in particular was most helpful - nothing was too much trouble and she always had a smile and often a joke for us as well. The price we paid for this was very acceptable. The hotel was clean and mostly all the appliances were working. Beds comfortable and showers great. I would recommend this hotel to anyone who is looking for a relaxed and friendly space to use as their base in Ha Noi. Read more
    Genuine Expedia guest review
    Other trip
    Oct 26, 2010
    Paula L
    NZ

    Hanoi Serenity Hotel - Hanoi
    3.0 / 5
    Good
    "Good basic hotel but..."

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      2.0
    Staff go above and beyond. Excellent in terms of the staff and basic cleanliness of the room. Basic fitout. However our door seemed to have previously been broken into. And when my partner locked the door and noticed it did not seem right, he swiped a card in the crack and was able to open the door. Very unsettling. The fact that the hotel also has […] no elevators is also a con. Carrying a 20kg suitcases down 5 flights of stairs is not fun. Read more
    Genuine Hotels.com guest review
    1 night trip in Sep 2010
    P N
    GB

    Hanoi Serenity Hotel - Hanoi
    4.0 / 5
    Excellent
    "Hanoi Serenity Hotel - Very Helpful ,Clean, & Comfortable"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Booked through expedia on a special - when arrived there was slight confusion on the room as it stated single standard for two people. But we got upgraded to a double deluxe for the same price. Rooms are clean, reasonable comfortable - have noticed vietnam like hard beds. Breakfast had a good selection with very nice coffee. Reception were always welcoming […] and helpful they even stored our backpacks when we went to Cat Ba Island . Thumbs up to this place. Read more
    Genuine Expedia guest review
    Other trip
    Aug 21, 2010
    A Traveller
    AU

    Hanoi Serenity Hotel - Hanoi
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This hotel is situated in the nice old quarter. We had a lovely welcome. The room was clean, the airco wel working. We were on the highest floor, there is no lift and fire roads arent there. Breakfast was great, just simpel but you can order everything you like and they wil make it for you directly. I Will really recommend this hotel if you won't spend […] a lot of money and you are looking for a nice, friendly and clean hotel in the old center. Read more
    Genuine Hotels.com guest review
    1 night trip in Jul 2010
    A Traveller
    AU

    The following reviews were posted by Hotels.com guests from other countries

    Hanoi Serenity Hotel - Hanoi
    4.0 / 5
    Excellent
    "ottima posizione, medio hotel"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    Non c'è l'ascensore, e noi eravamo al quinto piano. Ma la posizione dell'hotel è ottima.
    Genuine Hotels.com guest review
    2 night trip in May 2013
    Riccardo
    IT

    Hanoi Serenity Hotel - Hanoi
    4.0 / 5
    Excellent
    "服务好"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    整体来说还可以吧,前台服务很好,卫生可以再改进一些。
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    jessica
    CN

    Hanoi Serenity Hotel - Hanoi
    4.0 / 5
    Excellent
    "Bien situe et confortable avec un personnel dévoué"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Chambres propres, qualité de service impeccable, petit déjeuner copieux. La proximité du carrefour avec une circulation dense et bruyante peut gèner certains. Absence d'ascenceur compensée par une location dans un autre hotel du groupe à notre retour de circuit dans le nord a été un plus apprécié.
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    LE ROUZIC
    FR

    Hanoi Serenity Hotel - Hanoi
    5.0 / 5
    Outstanding
    "Preis, Leistung und Service sind Top"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Für drei Tage hatten wir das Serenity gebucht. Die Serviceleislung war Top. Die für 12$ überdurchschnittlich gut. Wir hatten die Tour in die halong bay für drei Tage über das Hotel gebucht und nach der Rückkehr konnten wir Duschen ohne zusatzkosten. Die Zugtickets wurden über das Personal reserviert und auch im Hotel hinterlegt. Somit hat auch die Weiterreise […] nach hue bestens geklappt. Immer wieder würde ich dieses Hotel Buchen. Read more
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    A Traveller
    CH

    Hanoi Serenity Hotel - Hanoi
    5.0 / 5
    Outstanding

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Jan 2013
    robert
    TW

    Hanoi Serenity Hotel - Hanoi
    5.0 / 5
    Outstanding

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    服務人員的態度超讚的!
    Genuine Hotels.com guest review
    1 night trip in Jan 2013
    robert
    TW

    Hanoi Serenity Hotel - Hanoi
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    helt okej, man märker skillnaden mellan 2-3 stjärnor i hanoi men jag är nöjd för priset.
    Genuine Hotels.com guest review
    1 night trip in Jan 2013
    A Traveller
    SE

    Hanoi Serenity Hotel - Hanoi
    4.0 / 5
    Excellent
    "Very satisfied"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    The stay at The Serenity Hotel was very good, the tours well arranged and the staff extremely friendly, helpful and caring! High recommendation.
    Genuine Hotels.com guest review
    2 night romance trip in Oct 2012
    Benjamin
    DK

    Hanoi Serenity Hotel - Hanoi
    5.0 / 5
    Outstanding
    "Dejligt hotel, venligt personale"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Vi havde nogle dejlige dage på hotel Serenity. Det omkringliggende område er meget lokalt, men det er et udemærket udgangspunkt for at opleve det meste af Hanoi. Personalet var meget venlige og snakkede rigtig fint engelsk. Vi bookede en tur til Sapa gennem hotellet og var også meget tilfredse med denne.
    Genuine Hotels.com guest review
    2 night family trip in Jul 2012
    A Traveller
    DK

    Hanoi Serenity Hotel - Hanoi
    4.0 / 5
    Excellent
    "Hotel in the Old Quarter"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      4.0
    Very nice hotel, as we saw is used mainly by backpackers. Nice friendly stuff, tasty breakfast. The only unpleasant thing is that our room 601 was very high upstairs (without elevator). A lot of places to eat nearby, not far from the Lake.
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    A Traveller
    RU

    Hanoi Serenity Hotel - Hanoi
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    스텝들도 아주 친절하구... 하지만 저렴한데는 역시 이유가..엘레베이터가 엄어 고생했지만 가격대비 만족합니다.
    Genuine Hotels.com guest review
    1 night trip in Jul 2012
    재연
    KR

    Hanoi Serenity Hotel - Hanoi
    5.0 / 5
    Outstanding
    "Great staff, wonderfull hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Near the most important things to see in Hanoi, not to noisy. Very open and friendly staff. The first things they do when you arrived, is to tell you about the city, and give you a map. They show you where the most important things to see are, and the things you want to see too. I just say, full value for money. Clean room, fine breakfast.
    Genuine Hotels.com guest review
    Other trip
    Jul 1, 2012
    Henrik
    DK
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