Hanoi Serenity Hotel - Hanoi

This little hotel has a great value for the price. The staff were extremely friendly and helpful with restaurant advice and tour bookings. They really wen't above and beyond with making our Ha Long Bay tour and flight time work. The made to order breakfast was fast and great. Only place they could improve is the WIFI speed and range (like most hotels […] in Vietnam). Thanks Serenity will stay again! Read more

Genuine Expedia guest review

Compare to other hotels in Hanoi, for this price, this is the best choice. I recommend young couples and students to stay here. If you are old and don't like to climb a few steps, you can pay double to stay at other "nicer" hotels. The staff spoke excellent English and was very efficient at fulfilling guests' request. I really appreciate the cleanliness […] of the bathroom. The floor was spotless, the towels were clean, toiletries were provided, even hangers. TV, computer and a mini fridge inside the room. A large wardrobe and a firm bed made the stay extra comfortable. AC is very clean and works perfectly. I stayed in two different standard rooms. The windows were made of glass blocks, but they allowed plenty of sunlight inside the rooms, so it was never dark.The windows were also tightly sealed so I could never hear the noise coming from the busy streets of the Old Quarter. The location of the hotel is excellent, too. It's away from the backpackers district, though the price is perfect for a backpacker like me. It's close to the train station, the Dong Xuan Market and HCM Mausoleum, Vietnam Military History Museum. If you want to experience local food, there are 2-3 local pho/bun cha places around the block. This hotel provides a English map of Hanoi and a tour packages around Hanoi. Overall, I had a great staying in Serenity Hotel. Read more

Genuine Expedia guest review

The hotel is good located and the staff it's amazing! You won't regret.

Genuine Expedia guest review

Clean, comfortable. western friendly hotel right on the edge of the Old Town. Noisy, busy neighborhood but that is downtown Hanoi anywhere. Nice western style breakfast thrown in - makes a change from noodle soup!

Genuine Expedia guest review

My friend and I's stay at serenity was great. The staff were so friendly, the halong bay tour was a reasonable price and well worth the money and the rooms were clean and modern. Thank you Serenity!

Genuine Expedia guest review

Upon arrival the hospitality of the staff at Serenity Hotel was very impressive. The hotel was clean and the daily morning breakfast was lovely. This is definitely worth it!

Genuine Expedia guest review

We originally didn't have a reservation for early check-in on the day when we were back from Sapa trip. The hotel accomodated us free of charge and let us take a rest in the whole morning until check-in time. Great service and good local restaurant are around.

Genuine Expedia guest review

Clean, warmly, cheap and good location. We spend only 1 night but think it's ideal for discover the city.

Genuine Hotels.com guest review

I booked a room for 1 night and stayed 3. At arrival the room was upgraded with no extra charge and stayed so for all 3 days. The staff is very friendly and helpfull. I booked a trip to Halong Bay through them and was very satisfied (again upgraded to a better boat). After checking out I returned twice to Hanoi for a few hours each time. The staff let […] me take a shower at the hotel and even gave me a room one time for a few hours (no charge). Try the restaurant they recommend - It's very good also. I do recommend to try for a room on 1-4th floors as the water pressure is better and the room is cooler + less steps. Read more

Genuine Hotels.com guest review

When I arrived, the airconditioning in Hanoi Serenity Hotel seemed to have broken down. Hanoi Serenity immediate put me up in another hotel that was also in the Old Town section of Hanoi: Rising Dragon Hotel. The ratings I have made above apply to Rising Dragon.

Genuine Expedia guest review

The staff were amazing, helpful with everything including finding restaurants, doing laundry, planning trips, and making sure you got a shower before heading to the airport. I would highly recommend this hotel.

Genuine Expedia guest review

I found that Serenity is a good hotel in terms of rooms, location and services. For amount you paid, they provide even better that you expected. Everything is just within walking distance such as food, shop, pub. There are a lot of hotels in Old quarter but we have to check the reviews carefully. Anyway this hotel is a recommended one.

Genuine Expedia guest review

Helpful staff, great location & cheap - Perfect!

Genuine Hotels.com guest review

Pleasant hotel in a good location.Great, friendly staff, no pressure to book tours but staff will do this for you if you need it. We spent time away from the hotel for a few nights and the room was untouched during this time. Recommended as good value.

Genuine Expedia guest review

Enjoyed our time with Serenity hotel - from start to finish the staff were very helpful and friendly, they spoke English very well also. Hotel is close to everything in the Old Quarter, it is small and basic but tastefully decorated and and you have everything you need. Only negative for me was being promised an early breakfast as we had to catch a […] bus but the staff were not ready so we had to make do with the limited food at thte bus station. The rooms are only accessible by what seemed a steep staircase so not suitable for those with problems climbing stairs. Read more

Genuine Hotels.com guest review

Staff were very friendly and extremely helpful. We arrived early in the morning, and were given access to a bedroom and breakfast all at no extra charge. They gave lots of useful tips, eg maximum amounts to pay for taxis which helped us have an enjoyable stay in Hanoi.

Genuine Expedia guest review

staff are very family and helpful, room clean and comfortable , eventhough there is no lift but staff so helpful ,they carry our heavy luggage for us .. i will stay here again if i come ..

Genuine Hotels.com guest review

very nice staff, very helpfull. Nice hotel with a good price/quality balance. This is my second visit and more will follow.

Genuine Expedia guest review

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Genuine Hotels.com guest review

This hotel is midrange in the old part of town, and in walking distance to the temple of litterature and other things. The room we stayed in was nice and clean. We arrived at 5am, and got a room this early without charge. The staff is very helpful, and not trying to sell you tours like they are in many other Hanoi hotels. Highly recommended!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Depending what you are looking for, this hotel is more like a hostel, what makes it is the staff, I couldn't praise the staff high enough, they were the most friendly and helpful staff you could come across. Hotel its self was very basic no thrills and you will have to be very fit if you are in a room higher than 2 each room is on a different floor […] one after the other above each other and up a very narrow staircase. Read more

Genuine Hotels.com guest review

We are so happy that we chose the Serenity Hotel in Hanoi. The location is on the outskirts of the Old City so it is close to many restaurants, shops & markets. The staff speak English very well & are so helpful. We normally plan our own trips along the way as we travel but as the hotel also book tours, we decided to opt for them oraganising our trip […] to Sapa & Halong Bay. Huyen , the receptionist did this with ease & a smile & saved us a lot of work & bargaining, which can always be a hassle in a foreign country. We booked our 1st 2 nights in Hanoi here & returned for one night before after Sapa & before Halong Bay & plan to stay one more between Halong & our open bus trip towards the south. Huyen gave us great advice & we are so happy that we had the oppurtunity to stay here feeling secure that we were not being ripped off in any way. The rooms are clean & comfortable. The service is fantastic & we would recommend this to anyone who wishes to use a base & starting point . Read more

Genuine Hotels.com guest review

The main selling point of this hotel is the competence and friendliness of the staff. That is unbeatable. They also organize very good tours, hassle free and ok-priced. But this does not justify the overall price of the rooms. I got much better rooms in other hanoi hotels for half of the price. My room at Serenity had no window; the bathroom was excessively […] small and there was no shower box; the forniture in the room was very poorly organized: electricity socket to be found only inside the wardrobe; light switch non-reachable from the bed. Also, breakfast was minimal and bed-sheets could have been cleaner. Read more

Genuine Hotels.com guest review

Conveniently located in the Old Quarters. Friendly and helpful staff.

Genuine Hotels.com guest review

It's the staff who make this hotel what it is. They are all very helpful and always have a smile. They treat everyone the same which is such a treat.

Genuine Hotels.com guest review

The staff here were extremely helpful and friendly. They went out of their way to look after us and get us a good deal to see Halong Bay. The hotel itself was pretty average but nice big rooms which was good considering the cheap price. The hot water only lasted long enough for one of us to take a shower and we were on the top floor so it was a serious […] work out getting up there (no lifts!). Only one staircase in and out...fire hazard! Read more

Genuine Expedia guest review

Good Hotel . Nice staff. Lovely Breakfast. Stayed a second night at the sister hotel Rising Dragon. The Rising Dragon is even better

Genuine Hotels.com guest review

This is a very good 2 star hotel. Rooms are reasonably large and included usual toiletries. My room had air conditioning, multi channel TV and a computer connected to the internet plus wifi. Breakfast was quite adequate and staff were very friendly and helpful. Hotel is situated in the "old town" and I found it to be a wonderful area, quite safe and […] very pleasant. As a 2 star hotel I highly recommend it. Read more

Genuine Expedia guest review

Serenity Hotel is a great choice when you travel on a budget. It is located in the Old Quarter. Many sights are within walking distance. You have to to cope with the permanent honking of horns though ;-) We received a very warm welcome at the hotel and were offered tea and coffee. The staff brought our baggage to our room on the 6th floor. (THX!!!) […] The only complaints we can make about the room are that WARM water didn't last long in the shower and the sheets had a few stains, but apart from that the cleanliness of the room was okay. Breakfast was included and you had about 10-12 different options here: roll with jam, roll with scrambled eggs, roll with fried eggs, banana pancakes,... --> great! We could store our baggage at the hostel after check out until we left Hanoi in the evening. Staff was superfriendly at all times!!!!! btw: we booked a standard double room. Read more

Genuine Expedia guest review

Walking distance to everything. Not much food stalls around.

Genuine Hotels.com guest review

This is a budget priced motel that has all basic necessities, it was clean tidy a nice family type feel about it, I stayed in many motels in Vietnam but this one although not the flashest ,stays in my mind.I would recommend it to any budget traveller looking for a friendly place to stay

Genuine Expedia guest review

Great value hotel and wonderful customer service. Clean and spacious rooms, good breakfast and centrally located. Highly recommended to couples and families. Staff at hotel well organised and communicates well. Good management.

Genuine Expedia guest review

For the price we paid, it was good. The people were friendly and extremely helpful, recommending places to eat, shop, drink and see. Good command of English too. They offered to pick us up and drop us at the airport and 'forced' drinks on arrival .. Which we had to pay for which I wasn't happy about. $15US each way to the airport is a rip off. The shower […] was bad (basically on the wall next to toilet so no curtain or tub to stop the water going everywhere) but I suppose for the price paid, well worth it. Read more

Genuine Expedia guest review

I've just stayed for 14 days over a three week period at the Serenity with a friend. All the staff were very flexible and helpful about changes we made to our bookings and were able to refer us knowledgably to tour options, shopping areas and places to eat. They were also happy to recommend reliable taxis and warned us about pickpockets around Hoan […] Kiem Lake at night etc. (It was the time of the centennial for Ha Noi, so there were many more locals in the city for the celebrations). While all the staff were very friendly and happy to answer questions and help with anything that we needed, Miss Huyen in particular was most helpful - nothing was too much trouble and she always had a smile and often a joke for us as well. The price we paid for this was very acceptable. The hotel was clean and mostly all the appliances were working. Beds comfortable and showers great. I would recommend this hotel to anyone who is looking for a relaxed and friendly space to use as their base in Ha Noi. Read more

Genuine Expedia guest review

Staff go above and beyond. Excellent in terms of the staff and basic cleanliness of the room. Basic fitout. However our door seemed to have previously been broken into. And when my partner locked the door and noticed it did not seem right, he swiped a card in the crack and was able to open the door. Very unsettling. The fact that the hotel also has […] no elevators is also a con. Carrying a 20kg suitcases down 5 flights of stairs is not fun. Read more

Genuine Hotels.com guest review

Booked through expedia on a special - when arrived there was slight confusion on the room as it stated single standard for two people. But we got upgraded to a double deluxe for the same price. Rooms are clean, reasonable comfortable - have noticed vietnam like hard beds. Breakfast had a good selection with very nice coffee. Reception were always welcoming […] and helpful they even stored our backpacks when we went to Cat Ba Island . Thumbs up to this place. Read more

Genuine Expedia guest review

This hotel is situated in the nice old quarter. We had a lovely welcome. The room was clean, the airco wel working. We were on the highest floor, there is no lift and fire roads arent there. Breakfast was great, just simpel but you can order everything you like and they wil make it for you directly. I Will really recommend this hotel if you won't spend […] a lot of money and you are looking for a nice, friendly and clean hotel in the old center. Read more

Genuine Hotels.com guest review

Non c'è l'ascensore, e noi eravamo al quinto piano. Ma la posizione dell'hotel è ottima.

Genuine Hotels.com guest review

整体来说还可以吧，前台服务很好，卫生可以再改进一些。

Genuine Hotels.com guest review

Chambres propres, qualité de service impeccable, petit déjeuner copieux. La proximité du carrefour avec une circulation dense et bruyante peut gèner certains. Absence d'ascenceur compensée par une location dans un autre hotel du groupe à notre retour de circuit dans le nord a été un plus apprécié.

Genuine Hotels.com guest review

Für drei Tage hatten wir das Serenity gebucht. Die Serviceleislung war Top. Die für 12$ überdurchschnittlich gut. Wir hatten die Tour in die halong bay für drei Tage über das Hotel gebucht und nach der Rückkehr konnten wir Duschen ohne zusatzkosten. Die Zugtickets wurden über das Personal reserviert und auch im Hotel hinterlegt. Somit hat auch die Weiterreise […] nach hue bestens geklappt. Immer wieder würde ich dieses Hotel Buchen. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

服務人員的態度超讚的！

Genuine Hotels.com guest review

helt okej, man märker skillnaden mellan 2-3 stjärnor i hanoi men jag är nöjd för priset.

Genuine Hotels.com guest review

The stay at The Serenity Hotel was very good, the tours well arranged and the staff extremely friendly, helpful and caring! High recommendation.

Genuine Hotels.com guest review

Vi havde nogle dejlige dage på hotel Serenity. Det omkringliggende område er meget lokalt, men det er et udemærket udgangspunkt for at opleve det meste af Hanoi. Personalet var meget venlige og snakkede rigtig fint engelsk. Vi bookede en tur til Sapa gennem hotellet og var også meget tilfredse med denne.

Genuine Hotels.com guest review

Very nice hotel, as we saw is used mainly by backpackers. Nice friendly stuff, tasty breakfast. The only unpleasant thing is that our room 601 was very high upstairs (without elevator). A lot of places to eat nearby, not far from the Lake.

Genuine Hotels.com guest review

스텝들도 아주 친절하구... 하지만 저렴한데는 역시 이유가..엘레베이터가 엄어 고생했지만 가격대비 만족합니다.

Genuine Hotels.com guest review

Near the most important things to see in Hanoi, not to noisy. Very open and friendly staff. The first things they do when you arrived, is to tell you about the city, and give you a map. They show you where the most important things to see are, and the things you want to see too. I just say, full value for money. Clean room, fine breakfast.

Genuine Hotels.com guest review