This was my 3rd time at this hotel. Id recommend it to anyone. Nice beach, extremely friendly staff & Good Entertainment. A great place to relax.Genuine Hotels.com guest review
"A newish hotel looks ok from outside but hides the"
Snotty receptionists during check in no help did not care and it got no better at reception ..although the rest of resort people were very pleasant ....Food was awful very bland ,boring and not much choice ..set meal for new year every restaurant a nightmare ..nOT ONE DECENT BAR IN THE PLACE ALL OUTSIDE BARS CHEAP DRINKS TOO SWEET MADE BY ICE CREAM […] SELLERS NOT BAR PEOPLE ...main piano bar stunk of sick problem with drains ....no premium drinks in room only cheap beer no spirits or wine ...Pool was so cold i saw a polar bear jump out ...beach man made sand very course ...sun lounges made for prisoners so un comfortable ....apart from that i loved it !!!!!!! never again a secrets or take any notice of expedia ratings if this is 5 star i,m an astronaut Read moreGenuine Expedia guest review
My husband and I just returned from a five day trip to Montego Bay. The hotel is beautiful. The grounds are immaculate and the staff was superb. We stayed in the St. James side which was a little quieter than the wild orchid. We asked for an upgrade when we got there and they gave us the preferred status for free. I wouldn't pay for it but it was a […] nice touch. Food was good. What I really liked was that you didn't need to make reservations at any of the restaurants like you do at other resorts. I would recommend this resort to friends and family. We plan on returning soon. Read moreGenuine Expedia guest review
Response by Secrets St. James Montego Bay - Luxury All Inclusive Dear Valued Guest: Thank you for having selected our resort for your recent vacation. I am pleased to read that you did enjoy your stay with us and plan on returning in future. Our management team does review all feedback and I can assure you that we will continue to make improvements to further increase the satisfaction of all our guests. The things you mentioned are certainly some of our highlighted features also loved by others and we thank you for your appreciation of them all. Thank you for sharing your experience with us and we look forward to welcoming you back home. Best Regards, Christina Smith eConcierge Assistant email@example.com
"Christmas week at Secrets St. James Hotle"
We have stayed at a number of All-Inclusive Hotels in Mexico. First time to Jamaica. Secrets is a Wonderful Hotel! As people have stated, the Resort is beautiful. Clean and the staff are proud of their country and the Resort. We up-graded to the Preferred we had 3rd and 4th floor rooms with full ocean views in the St. James - worth the $$. The beds […] were great. The curtain separating the bathroon to the bedroom area is an adjustment but not a big deal. We enjoyed the use of the Ipad along with the "Preferred" Snack area and separate beaches. For Christmas week the cost was $55 per day. Another key plus at this resort is you never had to fight for a beach chair! Really important to us. Some days we hung-out at the non-preferred areas and there was never a problem finding a chair. the water here is warm and spectacular! Equal to Cancun. The food here is good but we have had better. The Breakfast was great! 24-hour room service was excellent. Lunch was amazing with their daily Jerk Chicken Wagon, Fresh Fruit Wagon and THE FRESH COCUNUT MAN! No reason to leave the beach with the above lunch options. AFTER A FEW SIPS OF YOUR FRESH COCONUT WATER, GO TO THE BAR AND HAVE THEM PUT SOME APPLETON GOLD IN YOUR COCONUT. THE BEST!!! The dinner options were just OK. We liked the Japan grill experience, French and the Jamaican restaurants. Go off-sight one night to The Houseboat Restaurant! We would go back to the St. James! Read moreGenuine Expedia guest review
Excellent hotel and wonderful staff. One of the best resorts. Truly enjoyed our stay at secrets.Genuine Hotels.com guest review
"2013 Christmas in Jamaica"
The staff are very friendly with only two or three exceptions. Most staff members pass and say hi, smile, or say something positive. Occasionally we passed people who were oblivious to us walking past. The grounds are intimate, so in most cases, passing along a sidewalk would encourage a nod or a word or two. A couple of the wait staff were not very […] friendly at all, including a mid aged waiter that we had on more than one occasion at the World Buffet for breakfast - Mr. Grumpy. The biggest compliant that I have is with the checkout "Policy" that I was told required me to submit to "a few questions" - a survey. As we had an early morning flight, I settled my bill the night before but they would not give me a copy of the receipt until after I took the survey the next morning. The Preferred desk is supposed to be manned 24-7 and the Preferred benefits include "Private Check - in and Check - out" according to their website; however, that does not apply at 5 AM on Saturday morning. We had to go to the general check in at the St James and wait our turn for others to settle their bill and answer the "exit questions" before we could "checkout, even though I settled the financial obligations the night before. This was not "preferred" treatment. I left unhappy, from what was otherwise a fantastic vacation. Secrets: you need to address this "Policy" - it stinks!...and uphold your end of the agreement with 24-7 service for preferred members. Read moreGenuine Hotels.com guest review
"Close to perfection!"
I am 110% satisfied with my experience in this fantastic hotel: facilities, food (delicious!), beautiful beach and above all every single person working there seems to love what they do and that reflects on their attitude and customer service. Really outstanding hotel staff! I can hardly wait to return to this wonderful place, and I highly recommend […] it to everybody. Read moreGenuine Expedia guest review
"Very nice hotel...on the beach."
Very nice overall. Stayed 6 day. But, the beds were actually too soft and uncomfortable due to this. Food was good overall. But, I paid $440/night and feel that's way too much. For that price, it should have been gourmet meals every day. This was not the case. Many meals were only mediocre, and my gf didn't like a few of her meals at all. Entertainment […] was good overall. One problem is it took 2 1/2 hours each way to Dunns River Waterfall...which everyone recommended I go to. Great times there and swam with the dolphins next door as well. One last thing. My gf is a very beautiful woman, and many...many men that worked there would just check her out up and down when we walked by. Very unprofessional. I won't be back. Read moreGenuine Expedia guest review
The hotel and grounds are beautiful, the staff was hit or miss on being friendly, the food is just ok, it is not great. It was disappointing that there were few seafood selections and the few they had were not too good.Genuine Expedia guest review
We just spent five nights at Secrets St James Montego Bay. What a beautiful place! The resort and the beach was as good as it gets. Staff was very friendly and the resort was kept in top condition. You can tell by the hard working staff always bustling around to keep the resort in tip top shape. The food didnt blow me away but definately good overall. […] Some restaurants were better than others. Our faves were the huge breakfast buffet everyday and the Japanese teppan style restuarant. The daily Jerk Chicken cart on the beach was yummy too! It was easy and relaxing staying at an all inclusive resort where you didnt have to carry money and think about spending money. The beach was one of the best I've seen! The only negative about the whole experience was the really aweful smell in our room coming from the toilet area. It was at times so unbearable we had to burn candle and incents to mask it. We notified the hotel and they said they would take care of it but they never did. Read moreGenuine Expedia guest review
"Paradise on the beach"
It was a great experience for us. This couples only hotel has everything you can wish for. The stuff knows everything to make your stay comfortable. Great food, live music every night, friendly stuff, clean and neat hotel. But if you're looking for a professional massage stay away from the spa. They hurt me badly it was a bad experience. Other than […] that all included is a wonderful thing. You drink, eat, have fun all day long. Beach was wonderful but several swimming pools were great, too. Some of them open just for preferred customers but you can upgrade your room and get a preferred option paying extra. We couldn't go to downtown for shopping because even though you pay for it they need 4 people for it and there wasn't anybody else for 3 days! So transportation is not good. Overall I can recommend the hotel to everybody. Read moreGenuine Expedia guest review
This was our third visit to Secrets and it was still wonderful! Really is home away from home.Genuine Expedia guest review
In short it was all as expected Nice place you won't regret. Food was good. Staff was great.Genuine Expedia guest review
"Checkin and pool temp"
The checkin experience was horrible. They wanted us to provide them a voucher from you(Expedia) so "they could get paid". All I had was confirmation email from you and they wanted a copy of it. However, I had to have internet access to email it to them. They would not provide the internet access unless we paid for it. I refused to pay for it and also […] told them that this was the first hotel I have ever seen ask for a voucher from Expedia. 2 hours later, they have in and gave us access to internet wifi so we could email confirmation from our iPhone. Was totally unacceptable and ridiculous. I will say this, if vouchers were needed, no instructions were given to make sure we had that printed for them. But to keep us at the checkin desk for 2 hours after flying all day was so unacceptable. So I don't know who dropped the ball here, expedia or secrets St James. Read moreGenuine Expedia guest review
"Absolute paradise,we had a wonderful honeymoon"
My wife and I checked in on 11/11/13 and we were just amazed at the wonderful service,gorgeous scenery,delicious food at all resturaunts,lobbies and buffets,pristine beach, clean and comfortable room, great jacuzzi tub, resort adults only and is very romantic,fabulous trip of a lifetime,can't go wrong with secrets of st James or secrets wild orchid […] you can stay at either or and still have all access to both, will defitely be back,great resort Read moreGenuine Expedia guest review
One of the cleanest, well maintained resort that I have visited in the Caribbean. Great choice of several beaches on the property. Bar service (included) at the pools and beach, although the drinks are not strong at all. All of the employees greet you with a smile and hello, but some reminded you that tipping was "appreciated", which made their smile […] less sincere. I saw several people (including myself) get upgraded for an additional fee, which I think is part of their pitch. Rooms were amazing. The only downside was the lack of more "life" at the pools and beach etc. Music and pools close at 6 pm (yes 6 pm) and it is very quiet on the grounds. Library quiet. Some nice Jamaican music or such would be nice. The food (included) was average for an all-inclusive. They also have 24 hour room service which is included and is very convenient. Overall I had a good time, but I think that they could really make this a top-notch destination by bringing some "energy" into the resort. Last note: I highly recommend buying tickets ($30) for Club Mobay which is at the airport upon leaving. It's a wonderful lounge, open bar, food, TV's, showers, and massages (for a fee) in the airport. A much better way to sit around waiting for a flight. Read moreGenuine Expedia guest review
"Best experience ever!"
I love Secrets and will be again next year!Genuine Expedia guest review
"We made a last minute booking for Secrets St James"
The 5 day stay was excellent. Staff, accommodations, beach, pool great. The food was good but not as good as Secrets the Vine in Cancun. The spa was top notch also.Genuine Expedia guest review
"Secrets St. James"
Overall it was a good experience. I have never been to an all inclusive resort and really enjoyed it and thought it was worth the price. I thought the cleanliness of the room was poor and did not like the fact that the bathroom was not private, It is basically separated by a see thru curtain from the bedroom (absolutely no privacy). Beach, pool, restaurant, […] and staff were great. Food much better than a cruise ship and there are several options for retaurants and bars. Read moreGenuine Expedia guest review
"Wild Orchid Preferred Swim Out"
St James Preferred portion of the resort was very nice, We upgraded to the Wild Orchid Preferred side of the resort and were fortunate enough to get the swim out room. It was an additional cost per night but it was worth it, we enjoyed every minute. All the resort restaurants were on the Wild Orchid side and outside our lobby. We enjoyed the food, drinks […] and entertainment. We like our privacy and there was plenty of that when we wanted it right outside of our patio door in the swim out. There were 16 rooms total with this feature and they are separate from the main pool. The weather was great and when it rained, it was for a short time. Read moreGenuine Expedia guest review
I never experienced such a beautiful place with such beautiful people. EXCELLENT FOOD EXCELLENT CUSTOMER SERVICE! NO WORRIES!!Genuine Expedia guest review
Awesome. Lots of room on the beach and pool area. The people are friendly and super prepared to take care of the guests. We had a ball. The food very good and plenty to choose from.Genuine Expedia guest review
"Great hotel at great location"
My wife and I stayed six nights for our honeymoon and enjoyed every minute of it. Nice restaurants, good entertainments, nice beach and great staff. I can't wait to go back.Genuine Expedia guest review
"Great hotel for an all inclusive"
It was absolutely amazing - great food and drinks and everyone was extremely nice. Very organized and bus scheduled through Expedia was great and worked out fineGenuine Expedia guest review
"Nice hotel that was close to the beach!"
This place was incredible! It was like we were in its own little city! The food was excellent, the nightlife was set for a perfect honeymoon setting, and the beach/water was beautiful!Genuine Expedia guest review
AMAZING time!!! We were on a 6 day trip to celebrate my 39th birthday.Nordia, our concierge, couldn't have been sweeter from the minute we checked in to the time we left. She sent us a fruit plate, dessert & a bottle of rum one day then a cheese plate, dessert , bottle of rum & bottle of Champagne the next! We were ocean view room (3501) on the St. […] James side with a "Happy Birthday" banner on the door. We were pitched the whole "Vacation Club" thing & participated in the 90 min speil just to get the $100 gift certificate to the spa. We did not join the vacation club. We did the couples massage which incluced the hydrotherapy circuit & it was totally worth it. You just pay the difference & tip out your masseuse. We didn't upgrade to the Preferred Club because it just wasn't worth it. The Preferred side looked so quiet & boring. We stayed on the beach on the St.James side all day & then at 3:00 pm went over to the swim up bar. Andrew at the Manatee swim up bar was exactly what a bartender at a resort should be! So much fun & had the drinks flowing!! The food was just OK. The breakfast buffett & the jerk chicken cart rocked! Everyone says the Hibachi restaurant is the best?? They don't know good food. It was awful however, the waiters & cooks were fantastic. Blue Mountain, the Jamaican restaurant is the best they have there. Really enjoyed it. We will be back!!! Read moreGenuine Expedia guest review
"Great Resort. Absolutely amazing."
One of the best all inclusive hotels i have stayed in. This hotel is truly all inclusive including in-room dining. They have a great number of restaurants and bars to cater to everybody's needs. The staff are very friendly and helpful.Genuine Expedia guest review
"Very nice honeymoon spot"
We had a great time. We stayed for 5 nights at it was the perfect amount of time. We stayed in the preferred section of the hotel which is a MUST! We had a tub on the balcony, breakfast in the section of the resort we were staying in, snack in the hotel around lunch time through about 11PM, and an open bar, pour your own. There were activities each […] night that were awesome. The resort was very nice, food great, people great!! We did the Dolphin Cove and Dunns River Falls which was a very good time. It was cool to get off of the resort with a local guide on the way to the falls and the cove and see the local culture. Read moreGenuine Expedia guest review
"They nickle and dime you to death. would never go"
They argued about $30 after spent $9334.,They always argued with everyone Terrible placeGenuine Expedia guest review
"Secret St James Vacation"
The experience was okay. Disappointing to arrive at MBJ and have to pay $42 for transportation due to booking with Expedia that was unexpected. Also, upon arriving at the hotel we asked for a tour and signed up for one the next day. We woke up early and came to realize we were being pitched a 2 hour presentation on signing up for a "Time Share." We […] tried to gain the details of what we were being persuaded to sign up for and didn't receive the details up until 2 hours in. It's only 8-20K to be a "preferred member." Then it was mid morning and we didn't even receive a tour of the resort. It made us realize we were merely $$ Signs to the company. During our stay, people would ask for tips which was uncomfortable when we noticed a lot of others doing so. When it was advertised as all inclusive. Every time we turned around we were feeling like we needed to spend money. Read moreGenuine Expedia guest review
"Such an amazing place to stay!"
The resort is beautiful and the environment and staff are amazing... Beautiful beaches and pools. The restaraunts are all very good and we met a lot of people who agreed while we were there! Do yourself a favor and go here!Genuine Expedia guest review
"Beautiful Hotel on Beach"
The staff was wonderful and the hotel was beautiful! The wonderful conditions made our stay perfect!Genuine Expedia guest review
This resort is amazing! nothing short of spectacular. the had a saxophonist strolling along the beach. I was so romantic. The rooms were great. the food was delicious and the staff were nice and accomodating. I recommend the preferred club!Genuine Expedia guest review
"Best hotel in Montego Bay Jamaica"
Amazing! Best staff, very, very friendly and accommodating! Our 1 week stay was the best vacation we have had. Delicious food, tasty treats, great motorized and non-motorized beach activities and tours. Very easy to book offsite tours thru Amstar. Can't say enough about the service of everyone, from the front desk, room service, bartenders, servers, […] and even the gardeners! Highly recommneded! Read moreGenuine Expedia guest review
We had an amazing time and the staff really made the experience! We met some amazing people that got married the same time. We all plan to return for an anniversary reunion! Secrets was wonderfulGenuine Expedia guest review
"Nice hotel on the beach."
Upon arrival, Secrets St James staff were not very accomodating. The greeters did not immediately take our bags like I'm used to and no warm towels were offered either. Entered the lobby and nobody was there to greet us and let us know the check in procedures. Maybe our confused looks made them offer us a drink. We sat down and shortly after another […] couple joined us. The front desk helped them first not asking who had been there first. After checking in no quick tour of the resort was given just a map layout of the resort. Not all the staff were friendly like I thought they would be. The beach, pool and restaurants were excellent. Read moreGenuine Expedia guest review
"Great Property, Only 20 mins from Airport, AWESOME"
Secrets St James is an awesome property with the nicest staff. Ultra All Inclusive with great food, great beaches, beautiful pools, swim up bars, nightlife and tons of activities. Located in Montego Bay only 20 minutes from the airport and centrally located to enjoy all Jamaica has to offer. The rooms are oversized with jetted tubs, four poster beds, […] seperate shower, lounging area, stocked fridge and balconcies. They offer room service and a great staff to take care of your needs. We are repeat guest and HIGHLY recommend Secrets!!! Read moreGenuine Expedia guest review
I was very pleased with my stay. The hotel staff was very friendly and always eager to accommodate. The room was pristine when we arrived and was cleaned daily. The room service was timely and the food was excellent. There were a variety of choices as well. The hotel grounds were immaculate and absolutely beautiful. There was always room in the pool […] and room at the bars and restaurants to accommodate our group. Wait service on the beach was a little slow, but that helps to keep you from consuming too much. And the jerk chicken from the BBQ cart was amazing! Read moreGenuine Expedia guest review
We booked a 6 day/5night trip from Aug 7th-13th. The weather was wonderful (high 80s, low 90's). The beach and landscaping on this resort are immaculate. There was always plenty of beach seating, as well as pool seating. We never felt pressured to tip for drinks on the beach or wait service. The rooms were nice, but after a day or two started to smell […] a bit musty. But, I'm sure that can't be helped with the hot/humid climate. Our only complaint was the inability to change the temperature of the rooms. We relied on the ceiling fan to keep it cool and learned to live with the humidity in the rooms. Tip: Take your own snorkeling equipment to avoid paying $$ for it at the resort shops. We absolutely loved being able to snorkel off shore and seeing all sorts of tropical fish and other sea life! Read moreGenuine Expedia guest review
"Beautiful hotel on a nice private beach"
This hotel exceeded our expectations. The rooms were very comfortable (best bed I have slept in) and all seemed to have a view of the beach. We enjoyed eating at the Blue Mountain Cafe and I was happy to see some Jamaican food for breakfast. The jerk cart was good too for lunch. I don't travel to eat food I can get at home but other people seem to. […] I like the local cuisine! The staff was very accommodating. There is no need to buy up to the preferred rooms and we did stay in both. We made the mistake of booking a room for four days at the Riu Palace in Negril as well, but when we got there we were so dissapointed that we called Expedia and they booked us a room back at Secrets St. James for the rest of the trip. We were so happy to be back there! It is wonderful that they have entertainment on the property every night. We really enjoyed the air conditioned nightclub Desires since they played reggae music. Avoid the timeshare/vacation club presentation at all costs! Read moreGenuine Expedia guest review
Hotel was very clean. Grounds are well kept. Private beach. Loved how a waitress brings free drinks all the way to the beach for you. Variety of quality entertainment each night (free). Inhouse band is very good.Genuine Expedia guest review
"Beautifully maintained, ocean front."
Awesome resort feel. Had so many restaurant options and food was excellent (except room service food). Reservations were not required for restaurants unlike Sandals.Genuine Expedia guest review
"Beautiful setting on beach!!"
Very nice staff...friendly and helpful!! Resort was clean and well kept. Very good security...safe in room. Great food and wait staff.Genuine Expedia guest review
"Very nice and clean hotel on the beach in Jamaica!"
When we arrived the view of the hotel was great looked great! It was very clean and the staff greeted us like we were royalty. Upon check in they gave us a cool wet towel and any beverage we desired! Are room was ready and they carried out luggage to the room! Our view was breathtaking! The pools and food were amazing! They had a ton of staff ready […] to give you really anything you wanted. The people there are so nice,happy, and so easy going. The shows they had every night were a lot of fun too. We visited the spa and it was so amazing! I would recommend this resort to anyone and I can't wait to return:)! Read moreGenuine Expedia guest review
My experience at the hotel was great when my wife & I comes back to Jamaica we"ll be staying @ secrets again thanks secrets staff for making our anniversary wonderful see you next time yeah mannnnnnnGenuine Expedia guest review
"Beautiful room, and awesome view of water."
The experience i had at secrets hotel , was an excellent one. The staff was so nice and made you feel right home, i especially enjoyed the night life at the resort very entertaining, i highly recommend to anyone who is looking for a romantic or just fun getaway.Genuine Expedia guest review
"Great location, good beach, great staff"
Hotel was close to airport, 15 minute commute with a very nice beach and friendly staff. Would have liked more information up front about amenities and property offerings upon check-in, but after talking to experienced vacationers we were able to find our way around and take advantage of the property. Rooms were very clean, staff was very pleasant and […] courteous. Ernel and Leslie at the Marlin Bar were OUTSTANDING! Breakfast Buffet in the morning at World Cafe, Lunch of Jerk Chicken from the cart on the beach, and Bordeaux Restaurant for dinner were the best food choices. Take plenty of small bills for tips, especially for the bartenders and they will treat you right. Read moreGenuine Expedia guest review
"Nice hotel & amenities on the beach."
Great location close to the airport. Beautiful rooms. Good food for an all-inclusive resort. Staff was friendly. Entertainment each night was very good. Would certainly recommend this resort.Genuine Expedia guest review
"Excellent All INclusive"
Great accommodations, drinks, and food. Not to missGenuine Expedia guest review
"Beautiful, private all-inclusive resort."
It was a true "vacation"! The pools are clean, pretty and plentiful. The beaches and beach furniture well cared for, and optional sea sports available. Many of the guests were either honeymooning or there to be married, so there were happy people everywhere, including the staff.Genuine Expedia guest review
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