This was my 3rd time at this hotel. Id recommend it to anyone. Nice beach, extremely friendly staff & Good Entertainment. A great place to relax.Genuine Hotels.com guest review
Excellent hotel and wonderful staff. One of the best resorts. Truly enjoyed our stay at secrets.Genuine Hotels.com guest review
"2013 Christmas in Jamaica"
The staff are very friendly with only two or three exceptions. Most staff members pass and say hi, smile, or say something positive. Occasionally we passed people who were oblivious to us walking past. The grounds are intimate, so in most cases, passing along a sidewalk would encourage a nod or a word or two. A couple of the wait staff were not very […] friendly at all, including a mid aged waiter that we had on more than one occasion at the World Buffet for breakfast - Mr. Grumpy. The biggest compliant that I have is with the checkout "Policy" that I was told required me to submit to "a few questions" - a survey. As we had an early morning flight, I settled my bill the night before but they would not give me a copy of the receipt until after I took the survey the next morning. The Preferred desk is supposed to be manned 24-7 and the Preferred benefits include "Private Check - in and Check - out" according to their website; however, that does not apply at 5 AM on Saturday morning. We had to go to the general check in at the St James and wait our turn for others to settle their bill and answer the "exit questions" before we could "checkout, even though I settled the financial obligations the night before. This was not "preferred" treatment. I left unhappy, from what was otherwise a fantastic vacation. Secrets: you need to address this "Policy" - it stinks!...and uphold your end of the agreement with 24-7 service for preferred members. Read moreGenuine Hotels.com guest review
The hotel and grounds are beautiful, the staff was hit or miss on being friendly, the food is just ok, it is not great. It was disappointing that there were few seafood selections and the few they had were not too good.Genuine Expedia guest review
We just spent five nights at Secrets St James Montego Bay. What a beautiful place! The resort and the beach was as good as it gets. Staff was very friendly and the resort was kept in top condition. You can tell by the hard working staff always bustling around to keep the resort in tip top shape. The food didnt blow me away but definately good overall. […] Some restaurants were better than others. Our faves were the huge breakfast buffet everyday and the Japanese teppan style restuarant. The daily Jerk Chicken cart on the beach was yummy too! It was easy and relaxing staying at an all inclusive resort where you didnt have to carry money and think about spending money. The beach was one of the best I've seen! The only negative about the whole experience was the really aweful smell in our room coming from the toilet area. It was at times so unbearable we had to burn candle and incents to mask it. We notified the hotel and they said they would take care of it but they never did. Read moreGenuine Expedia guest review
"Paradise on the beach"
It was a great experience for us. This couples only hotel has everything you can wish for. The stuff knows everything to make your stay comfortable. Great food, live music every night, friendly stuff, clean and neat hotel. But if you're looking for a professional massage stay away from the spa. They hurt me badly it was a bad experience. Other than […] that all included is a wonderful thing. You drink, eat, have fun all day long. Beach was wonderful but several swimming pools were great, too. Some of them open just for preferred customers but you can upgrade your room and get a preferred option paying extra. We couldn't go to downtown for shopping because even though you pay for it they need 4 people for it and there wasn't anybody else for 3 days! So transportation is not good. Overall I can recommend the hotel to everybody. Read moreGenuine Expedia guest review
This was our third visit to Secrets and it was still wonderful! Really is home away from home.Genuine Expedia guest review
In short it was all as expected Nice place you won't regret. Food was good. Staff was great.Genuine Expedia guest review
"Checkin and pool temp"
The checkin experience was horrible. They wanted us to provide them a voucher from you(Expedia) so "they could get paid". All I had was confirmation email from you and they wanted a copy of it. However, I had to have internet access to email it to them. They would not provide the internet access unless we paid for it. I refused to pay for it and also […] told them that this was the first hotel I have ever seen ask for a voucher from Expedia. 2 hours later, they have in and gave us access to internet wifi so we could email confirmation from our iPhone. Was totally unacceptable and ridiculous. I will say this, if vouchers were needed, no instructions were given to make sure we had that printed for them. But to keep us at the checkin desk for 2 hours after flying all day was so unacceptable. So I don't know who dropped the ball here, expedia or secrets St James. Read moreGenuine Expedia guest review
"Absolute paradise,we had a wonderful honeymoon"
My wife and I checked in on 11/11/13 and we were just amazed at the wonderful service,gorgeous scenery,delicious food at all resturaunts,lobbies and buffets,pristine beach, clean and comfortable room, great jacuzzi tub, resort adults only and is very romantic,fabulous trip of a lifetime,can't go wrong with secrets of st James or secrets wild orchid […] you can stay at either or and still have all access to both, will defitely be back,great resort Read moreGenuine Expedia guest review
One of the cleanest, well maintained resort that I have visited in the Caribbean. Great choice of several beaches on the property. Bar service (included) at the pools and beach, although the drinks are not strong at all. All of the employees greet you with a smile and hello, but some reminded you that tipping was "appreciated", which made their smile […] less sincere. I saw several people (including myself) get upgraded for an additional fee, which I think is part of their pitch. Rooms were amazing. The only downside was the lack of more "life" at the pools and beach etc. Music and pools close at 6 pm (yes 6 pm) and it is very quiet on the grounds. Library quiet. Some nice Jamaican music or such would be nice. The food (included) was average for an all-inclusive. They also have 24 hour room service which is included and is very convenient. Overall I had a good time, but I think that they could really make this a top-notch destination by bringing some "energy" into the resort. Last note: I highly recommend buying tickets ($30) for Club Mobay which is at the airport upon leaving. It's a wonderful lounge, open bar, food, TV's, showers, and massages (for a fee) in the airport. A much better way to sit around waiting for a flight. Read moreGenuine Expedia guest review
"Best experience ever!"
I love Secrets and will be again next year!Genuine Expedia guest review
"We made a last minute booking for Secrets St James"
The 5 day stay was excellent. Staff, accommodations, beach, pool great. The food was good but not as good as Secrets the Vine in Cancun. The spa was top notch also.Genuine Expedia guest review
"Secrets St. James"
Overall it was a good experience. I have never been to an all inclusive resort and really enjoyed it and thought it was worth the price. I thought the cleanliness of the room was poor and did not like the fact that the bathroom was not private, It is basically separated by a see thru curtain from the bedroom (absolutely no privacy). Beach, pool, restaurant, […] and staff were great. Food much better than a cruise ship and there are several options for retaurants and bars. Read moreGenuine Expedia guest review
"Wild Orchid Preferred Swim Out"
St James Preferred portion of the resort was very nice, We upgraded to the Wild Orchid Preferred side of the resort and were fortunate enough to get the swim out room. It was an additional cost per night but it was worth it, we enjoyed every minute. All the resort restaurants were on the Wild Orchid side and outside our lobby. We enjoyed the food, drinks […] and entertainment. We like our privacy and there was plenty of that when we wanted it right outside of our patio door in the swim out. There were 16 rooms total with this feature and they are separate from the main pool. The weather was great and when it rained, it was for a short time. Read moreGenuine Expedia guest review
I never experienced such a beautiful place with such beautiful people. EXCELLENT FOOD EXCELLENT CUSTOMER SERVICE! NO WORRIES!!Genuine Expedia guest review
Awesome. Lots of room on the beach and pool area. The people are friendly and super prepared to take care of the guests. We had a ball. The food very good and plenty to choose from.Genuine Expedia guest review
"Great hotel at great location"
My wife and I stayed six nights for our honeymoon and enjoyed every minute of it. Nice restaurants, good entertainments, nice beach and great staff. I can't wait to go back.Genuine Expedia guest review
"Great hotel for an all inclusive"
It was absolutely amazing - great food and drinks and everyone was extremely nice. Very organized and bus scheduled through Expedia was great and worked out fineGenuine Expedia guest review
"Nice hotel that was close to the beach!"
This place was incredible! It was like we were in its own little city! The food was excellent, the nightlife was set for a perfect honeymoon setting, and the beach/water was beautiful!Genuine Expedia guest review
AMAZING time!!! We were on a 6 day trip to celebrate my 39th birthday.Nordia, our concierge, couldn't have been sweeter from the minute we checked in to the time we left. She sent us a fruit plate, dessert & a bottle of rum one day then a cheese plate, dessert , bottle of rum & bottle of Champagne the next! We were ocean view room (3501) on the St. […] James side with a "Happy Birthday" banner on the door. We were pitched the whole "Vacation Club" thing & participated in the 90 min speil just to get the $100 gift certificate to the spa. We did not join the vacation club. We did the couples massage which incluced the hydrotherapy circuit & it was totally worth it. You just pay the difference & tip out your masseuse. We didn't upgrade to the Preferred Club because it just wasn't worth it. The Preferred side looked so quiet & boring. We stayed on the beach on the St.James side all day & then at 3:00 pm went over to the swim up bar. Andrew at the Manatee swim up bar was exactly what a bartender at a resort should be! So much fun & had the drinks flowing!! The food was just OK. The breakfast buffett & the jerk chicken cart rocked! Everyone says the Hibachi restaurant is the best?? They don't know good food. It was awful however, the waiters & cooks were fantastic. Blue Mountain, the Jamaican restaurant is the best they have there. Really enjoyed it. We will be back!!! Read moreGenuine Expedia guest review
"Great Resort. Absolutely amazing."
One of the best all inclusive hotels i have stayed in. This hotel is truly all inclusive including in-room dining. They have a great number of restaurants and bars to cater to everybody's needs. The staff are very friendly and helpful.Genuine Expedia guest review
"Very nice honeymoon spot"
We had a great time. We stayed for 5 nights at it was the perfect amount of time. We stayed in the preferred section of the hotel which is a MUST! We had a tub on the balcony, breakfast in the section of the resort we were staying in, snack in the hotel around lunch time through about 11PM, and an open bar, pour your own. There were activities each […] night that were awesome. The resort was very nice, food great, people great!! We did the Dolphin Cove and Dunns River Falls which was a very good time. It was cool to get off of the resort with a local guide on the way to the falls and the cove and see the local culture. Read moreGenuine Expedia guest review
"They nickle and dime you to death. would never go"
They argued about $30 after spent $9334.,They always argued with everyone Terrible placeGenuine Expedia guest review
"Secret St James Vacation"
The experience was okay. Disappointing to arrive at MBJ and have to pay $42 for transportation due to booking with Expedia that was unexpected. Also, upon arriving at the hotel we asked for a tour and signed up for one the next day. We woke up early and came to realize we were being pitched a 2 hour presentation on signing up for a "Time Share." We […] tried to gain the details of what we were being persuaded to sign up for and didn't receive the details up until 2 hours in. It's only 8-20K to be a "preferred member." Then it was mid morning and we didn't even receive a tour of the resort. It made us realize we were merely $$ Signs to the company. During our stay, people would ask for tips which was uncomfortable when we noticed a lot of others doing so. When it was advertised as all inclusive. Every time we turned around we were feeling like we needed to spend money. Read moreGenuine Expedia guest review
"Such an amazing place to stay!"
The resort is beautiful and the environment and staff are amazing... Beautiful beaches and pools. The restaraunts are all very good and we met a lot of people who agreed while we were there! Do yourself a favor and go here!Genuine Expedia guest review
"Beautiful Hotel on Beach"
The staff was wonderful and the hotel was beautiful! The wonderful conditions made our stay perfect!Genuine Expedia guest review
This resort is amazing! nothing short of spectacular. the had a saxophonist strolling along the beach. I was so romantic. The rooms were great. the food was delicious and the staff were nice and accomodating. I recommend the preferred club!Genuine Expedia guest review
"Best hotel in Montego Bay Jamaica"
Amazing! Best staff, very, very friendly and accommodating! Our 1 week stay was the best vacation we have had. Delicious food, tasty treats, great motorized and non-motorized beach activities and tours. Very easy to book offsite tours thru Amstar. Can't say enough about the service of everyone, from the front desk, room service, bartenders, servers, […] and even the gardeners! Highly recommneded! Read moreGenuine Expedia guest review
We had an amazing time and the staff really made the experience! We met some amazing people that got married the same time. We all plan to return for an anniversary reunion! Secrets was wonderfulGenuine Expedia guest review
"Nice hotel on the beach."
Upon arrival, Secrets St James staff were not very accomodating. The greeters did not immediately take our bags like I'm used to and no warm towels were offered either. Entered the lobby and nobody was there to greet us and let us know the check in procedures. Maybe our confused looks made them offer us a drink. We sat down and shortly after another […] couple joined us. The front desk helped them first not asking who had been there first. After checking in no quick tour of the resort was given just a map layout of the resort. Not all the staff were friendly like I thought they would be. The beach, pool and restaurants were excellent. Read moreGenuine Expedia guest review
"Great Property, Only 20 mins from Airport, AWESOME"
Secrets St James is an awesome property with the nicest staff. Ultra All Inclusive with great food, great beaches, beautiful pools, swim up bars, nightlife and tons of activities. Located in Montego Bay only 20 minutes from the airport and centrally located to enjoy all Jamaica has to offer. The rooms are oversized with jetted tubs, four poster beds, […] seperate shower, lounging area, stocked fridge and balconcies. They offer room service and a great staff to take care of your needs. We are repeat guest and HIGHLY recommend Secrets!!! Read moreGenuine Expedia guest review
I was very pleased with my stay. The hotel staff was very friendly and always eager to accommodate. The room was pristine when we arrived and was cleaned daily. The room service was timely and the food was excellent. There were a variety of choices as well. The hotel grounds were immaculate and absolutely beautiful. There was always room in the pool […] and room at the bars and restaurants to accommodate our group. Wait service on the beach was a little slow, but that helps to keep you from consuming too much. And the jerk chicken from the BBQ cart was amazing! Read moreGenuine Expedia guest review
We booked a 6 day/5night trip from Aug 7th-13th. The weather was wonderful (high 80s, low 90's). The beach and landscaping on this resort are immaculate. There was always plenty of beach seating, as well as pool seating. We never felt pressured to tip for drinks on the beach or wait service. The rooms were nice, but after a day or two started to smell […] a bit musty. But, I'm sure that can't be helped with the hot/humid climate. Our only complaint was the inability to change the temperature of the rooms. We relied on the ceiling fan to keep it cool and learned to live with the humidity in the rooms. Tip: Take your own snorkeling equipment to avoid paying $$ for it at the resort shops. We absolutely loved being able to snorkel off shore and seeing all sorts of tropical fish and other sea life! Read moreGenuine Expedia guest review
"Beautiful hotel on a nice private beach"
This hotel exceeded our expectations. The rooms were very comfortable (best bed I have slept in) and all seemed to have a view of the beach. We enjoyed eating at the Blue Mountain Cafe and I was happy to see some Jamaican food for breakfast. The jerk cart was good too for lunch. I don't travel to eat food I can get at home but other people seem to. […] I like the local cuisine! The staff was very accommodating. There is no need to buy up to the preferred rooms and we did stay in both. We made the mistake of booking a room for four days at the Riu Palace in Negril as well, but when we got there we were so dissapointed that we called Expedia and they booked us a room back at Secrets St. James for the rest of the trip. We were so happy to be back there! It is wonderful that they have entertainment on the property every night. We really enjoyed the air conditioned nightclub Desires since they played reggae music. Avoid the timeshare/vacation club presentation at all costs! Read moreGenuine Expedia guest review
Hotel was very clean. Grounds are well kept. Private beach. Loved how a waitress brings free drinks all the way to the beach for you. Variety of quality entertainment each night (free). Inhouse band is very good.Genuine Expedia guest review
"Beautifully maintained, ocean front."
Awesome resort feel. Had so many restaurant options and food was excellent (except room service food). Reservations were not required for restaurants unlike Sandals.Genuine Expedia guest review
"Beautiful setting on beach!!"
Very nice staff...friendly and helpful!! Resort was clean and well kept. Very good security...safe in room. Great food and wait staff.Genuine Expedia guest review
"Very nice and clean hotel on the beach in Jamaica!"
When we arrived the view of the hotel was great looked great! It was very clean and the staff greeted us like we were royalty. Upon check in they gave us a cool wet towel and any beverage we desired! Are room was ready and they carried out luggage to the room! Our view was breathtaking! The pools and food were amazing! They had a ton of staff ready […] to give you really anything you wanted. The people there are so nice,happy, and so easy going. The shows they had every night were a lot of fun too. We visited the spa and it was so amazing! I would recommend this resort to anyone and I can't wait to return:)! Read moreGenuine Expedia guest review
My experience at the hotel was great when my wife & I comes back to Jamaica we"ll be staying @ secrets again thanks secrets staff for making our anniversary wonderful see you next time yeah mannnnnnnGenuine Expedia guest review
"Beautiful room, and awesome view of water."
The experience i had at secrets hotel , was an excellent one. The staff was so nice and made you feel right home, i especially enjoyed the night life at the resort very entertaining, i highly recommend to anyone who is looking for a romantic or just fun getaway.Genuine Expedia guest review
"Great location, good beach, great staff"
Hotel was close to airport, 15 minute commute with a very nice beach and friendly staff. Would have liked more information up front about amenities and property offerings upon check-in, but after talking to experienced vacationers we were able to find our way around and take advantage of the property. Rooms were very clean, staff was very pleasant and […] courteous. Ernel and Leslie at the Marlin Bar were OUTSTANDING! Breakfast Buffet in the morning at World Cafe, Lunch of Jerk Chicken from the cart on the beach, and Bordeaux Restaurant for dinner were the best food choices. Take plenty of small bills for tips, especially for the bartenders and they will treat you right. Read moreGenuine Expedia guest review
"Nice hotel & amenities on the beach."
Great location close to the airport. Beautiful rooms. Good food for an all-inclusive resort. Staff was friendly. Entertainment each night was very good. Would certainly recommend this resort.Genuine Expedia guest review
"Excellent All INclusive"
Great accommodations, drinks, and food. Not to missGenuine Expedia guest review
"Beautiful, private all-inclusive resort."
It was a true "vacation"! The pools are clean, pretty and plentiful. The beaches and beach furniture well cared for, and optional sea sports available. Many of the guests were either honeymooning or there to be married, so there were happy people everywhere, including the staff.Genuine Expedia guest review
"2nd Time Better than the first"
My wife and I stayed for a week beginning 6/15. We also stayed at Secrets last June 2012. Since we are a returning guests you can probably guess that we love it here. Let’s start with the weird part. We checked in around 3pm on Saturday and asked for anything except the first floor. They gave us room 3204. The bellman took us to our room and guess what…It […] was the same exact room as last year. What are the odds? Once again the room was perfect and the bed amazing. I spent a lot of time with Ernel who bartended at the Marlin bar last year, this year he bartends at the other beach bar, the Barracuda bar. When we found him on the 3rd day my wife and sat at the bar and didn’t say anything to him. As he walked in the bar he stopped and pointed to me. I wanted to see if he would remember us, a year later. And he sure did. It was great to see him again! We remember Anthony who also works at that bar as well. Karen at Barracuda makes the best dirty banana in Jamaica. Read moreGenuine Expedia guest review
"Newer Hotel, great all inclusive!"
I loved a lot about this experience. There is so much to do. Great food. Clean room. Nice Pool. Good Drinks. Close to the beach!Genuine Expedia guest review
"Didnt want to come home."
This was my husband and I first trip together as a married couple and we both has a blast. We stayed at the resort from 6/17/13 - 6/24/13. Unfortunately we lost day one of our stay at the resort due to a weather delay so instead of checking in on Monday, we could not check in until Tuesday afternoon. I paid the extra for the travel protection insurance […] and it is worth it because we will get reimbursed for our losses. From the moment we arrived at the resort from the time we left, the service was excellent. The food was good, the landscaping grounds were beautiful, the bed was comfortable and the room was clean. To my surprise none of the workers asked for a tip ,however, I did tip when workers went over and beyond. For example, my husband and I wanted to try coconut water from a coconut. We continued to miss the coconut guy so finally one of the ground keepers climbed a tree to get two coconuts for us. I believed this deserved a tip. We asked for extra towels and they were delivered promtly. We stayed during the NBA championship game. It was really cool that they set up a projection screen outside to watch the game. We went on 2 excursions. The party boat and the zip-line and tubing combo. The drive to both excursions were not very long. Read moreGenuine Expedia guest review
"Paradise on the Beach"
Truly enjoyed everything about our experience at Secrets St. James. Our room was great, especially the separate tub. The staff were more than friendly and welcoming. We even befriended some of the entertainment team and learned so much about the Jamaican culture and lifestyle. The restaurants weren't closed and we always had several options to choose […] from, which is important for an all-inclusive hotel. There are several pools so it was never too crowded and the property is right on the beach. There's always entertainment at night and during the day to make sure things were never redundant and we also loved the water sports available. I would highly highly recommend this resort. Read moreGenuine Expedia guest review
Go to Jamaica at least once a year and always stay at a resort. This one was spectacular! As I think Secrets St James was overbooked, I ended up staying at Secrets Wild Orchid, the neighboring sister resort. They share amenities, so no big deal there! Stayed at a nearby resort my last trip in 2012 and I was less than pleased! Saw this one being as it […] was so close to that one, and I was instantly intrigued. It didn't disappoint! From the service, to the cleanliness, to the food/restaurants, to the overall atmosphere, all above reproach! The only downer was the sales call/pitch. I understand that you have to sell the vacation club, but I like most, don't want to have to deal with pressure sales calls/presentations at 8a in the morning on vacation! Other than that, if you are an adult without the kids, this is a must stay! Can't go wrong! Read moreGenuine Hotels.com guest review
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