"Awesome setting, great facilities, so-so service"
First off, the hotel and the setting were great. Can't say enough for how beautiful everything was and how well maintained it was. The service was sub-par and the food was not good at all. Was my first time doing an all-inclusive, and while I loved the convenience, the quality of the food and drink was pretty low. Couple examples: the service was a […] bit pushy and I could sense hostility under the surface from quite a few of the staff, probably from having to deal with many over-served guests. The room service menu was limited so I called to see if I could get some simple cut fruit, but they would not work with my request. For an all-inclusive resort, that seemed off. Read moreGenuine Hotels.com guest review
It was a wonderful and relaxing vacation. We were looking forward to some water sport activities but they were broken, that was the only disappointment and was not fixed during out 5 days stay. Other than that we were happy with out stayGenuine Hotels.com guest review
We had a great time and the staff are so helpfulGenuine Hotels.com guest review
"Overall, I would not stay at Secrets again."
There is nothing too bad to say about this resort. For the most part everyone is friendly and the food/drinks were nice. This is however not a luxury resort, it is a party resort. They push the drinks and push the drinks and push the drinks. If you are a young couple fresh out of college, I think this is an excellent choice, but based on the website […] and some of the reading we had done, we were not expecting Cancun in Jamaica. The other reason I give the rating merely a three is that the front desk staff sucked. Maids, Servers, Gardeners, etc., all other staff was really very good, but the concierges and the front desk staff were NOT helpful at all, they were not knowledgeable and really felt disingenuous/'fake nice' the entire stay. From transportation requests to helping to book excursions to the interactions we had when we first walked in...it was not good across the board. This was very disappointing. I would not stay at Secrets again. Read moreGenuine Hotels.com guest review
"Great service and hotel"
I have stayed at the resort 5 times and the service and resort have always been excellent. The rooms are big, modern and always clean. The food is good at all the restaurants and buffets are good as well..the beach and pools are always in great condition...The staff is always friendly and provide great service..i have stayed in several other resorts […] in Jamaica and secrets blew them all away...I would highly recommend. Read moreGenuine Expedia guest review
My husband and I got married at this resort last year and returned for our first anniversary this October 2014. We were not disappointed. The beach is great, food is delish and drinks are flowing.Genuine Expedia guest review
"Not the best Secrets Hotel"
1. Had stayed in Secrets Silversands last yr & was wowed so had high expectations 2. On arrival, reception area very crowded, not greeted or given drink as expected 3. Booked ocean view room, given ground floor room with not even a glimpse of the sea. Called reception several times with no one calling me back. After much hassle, following up, disinterest […] (on their part) and annoyance (on ours) our room was changed on the second day. Replacement room had a really great view. 4. Layout of the hotel isn't great, we were a long walk from the restaurant area etc. 5. Restaurants: Himitsu had no AC, we were so uncomfortable througout the meal & couldn't wait to get out of there, service was good, food was average (at Silversands this restaurant had been amazing). Bordeaux had a 45min wait & when we were seated the restaurant was half empty - a lot of annoyed couples leading to a bad atmosphere there & service was so slow. Food was good. El Patio was all round a good restaurant, service ok. Desserts awful. Seaside Grill - food not good. Barefoot Grill was really good and a handy spot.Breakfast buffet lacked the variety of Silversands. 6. Preferred Club areas had hammocks & nice chairs etc which made me feel like a 2nd class citizen - not really what I'm after when I've booked into a 5* luxury resort! Read moreGenuine Expedia guest review
"Very relaxing stay!!"
It was our honeymoon and they treated us great. It was a very relaxing and comfortable place to stay. Our only complaint was the breakfast buffet was not the greatest and only one location for breakfast. Everything else was great.Genuine Expedia guest review
"Great hotel for couples, never had to leave"
It was an inviting, quiet, romantic environment. The restaurants were easily accessible and we never had to wait more than a few minutes to be seated. The food was ok. The best restaurant we went to was the bordeaux. The staff was very pleasant and accomodatingGenuine Expedia guest review
I have stayed at a few all inclusive resorts in the past. Couples is by far my favorite and I would rate secrets as being my least favorite so far. This is only because even though it is an all inclusive tips are widely expected.they also try to bully you into a 90 minute sales presentation for a timeshare. After refusing several times to do the 90 […] minute presentation we finally gave it a go. It ended up taking a little over two hours worth of our day. They kept calling it everything except a timeshare which is exactly what it was. The sales pressure was not to unbearably high but it was high enough that made it uncomfortable. I will say that the staff is very friendly and very personable.The snorkeling where as it is all-inclusive is difficult to get a trip out. They will only lend the snorkeling gear three times per day at 9,10, and 2. And the trips are almost always full. I could understand this if it was a boat trip but you are merely swimming out about 50 feet to the reef. If you bring your own gear you can go anytime. They have snorkeling gear available at the gift shop For a very premium price. Also as with most resorts everything on resort is very expensive. They have a tie-dying class but you have to buy the shirt from them if you do not have one with you so they charge you $15 per plain white T-shirt. My suggestion would also be to bring your own T-shirts or tank tops to tie-dye them. Read moreGenuine Expedia guest review
Great Location, Great Restaurants, Great Service, but the room could use some updatingGenuine Expedia guest review
"Secrets has left not one stone unturned!!!"
Excellent experience at Secrets in Jamaica and we have been to Tahiti which trumps all experiences on Earth! Staff like no other place. Kind people and extremely accommodating. The food is exquisite and the facilities are new. Beaches are spectacular and not crowded. Pools are perfect. Bars everywhere! Too many dining options. Excellent experience!Genuine Expedia guest review
One of the best vacations ever.. From the minute we got off the shuttle to the time we got ready to leave it was an amazing experience. We do a lot of vacations this was the most friendliest and relaxed. The room was as pictured. Pools very nice and clean. Planty of sitting options. Beach was very clean again many many chairs/beds. Towels are huge and […] always available. Food options endless. Many previous reviews I read were negative about food. If you're only used to basic finger junk, you may not like it. 9 different restaurants including 4 "fancy ones",9 bars. Swim up bar bartenders were the best. I love that nobody pushes you to do buy things excertions or gifts. Whatever you want is availabe just go and ask for it. Read moreGenuine Expedia guest review
"Very nice, modern resort"
Room was nice and big, lots of amenities-jetted tub, robes, slippers, shower with dual shower heads. The food was GOOD! Would have like more than a bite of food with the appetizers but they will bring more if you ask. Staff was friendly and polite. Check in was a breeze and the woman that helped my husband and I was very accommodating and helpful. I […] believe she even upgraded our room without telling us. There is lots to see and do right on the property. Plenty of shops and restaurants and did I say the food was delicious. The jerk chicken cart had the best chicken we ate during our stay. The coconut cart was always available for a cool refreshing drink that you could spice up with some rum. Several pools are available and we even saw a wedding while we were there. I would definitely recommend this resort and would stay here again or any Secrets Resorts in the world. Very classy and modern. Read moreGenuine Expedia guest review
Large comfy ocean view room. Great tasting food with lots of variety. Friendly, efficient staff, esp waiters Clive at breakfast and Roulan in Bordeaux restaurant.Genuine Expedia guest review
"Amazing Vacation had a beautiful time in Jamaica!"
Went to Jamaica in Aug for my wife and I 25th Wedding Anniversary. Had a vacation experience that was unbelievable, first time going to a all-inclusive adult only resort. The Staff was amazing and so nice and friendly and made Jamaica feel like home. The food was amazing and drinks on point. I traded my American money for Jamaican money to tip(not necessary, […] at all inclusive, its up to you) $1.00 in american Money is $100.00 in Jamaican Money. So I felt like the King of Jamaica! I spend $290.00 for a romantic dinner on the Beach with my beautiful Wife for 25yrs. You have to pay for in advance and pick from the menu before hand. You get your own personnel waiter, I recommend leaving a big tip for this service because its a once in a lifetime experience. Our waiter took photos for us, and also had a professional photographer. Went to dungie falls nice trip and a shopping trip, some of the people outside of the resort can be real pushy. Be prepare to get crowded didn't like that feeling. Overall I can't wait to get back! Read moreGenuine Expedia guest review
We've only been to one other all-inclusive resort, but we felt like Secrets St. James was amazing, if not better. The resort is smaller compared to your larger resorts, so it's less crowded, the staff remember you by name, and there isn't a need to make reservations for any of the restaurants. From doing some research, we reserved a private car for […] airport transfers, and couldn't have been happier with that service. Would also recommend booking a private tour through any of the local companies if you are interested in any excursions. Non-motorized water sports are free! So we took advantage of paddle boarding and snorkeling. The food at Bordeaux, Blue Mountain, & Portofino were great! El Patio was a little too salty for our tastes, but still a good experience. The breakfast buffet is decent, but nothing out of the extraordinary. The jerk chicken is spicy, and the beef patties are addicting! Appleton rum is great, and so are the Bob Marley drinks! We definitely loved this resort and highly recommend it! Read moreGenuine Expedia guest review
"Hotel was great and the staff was exceptional!"
Hotel rooms were nice a large! The grounds were beautiful and well kept. This is one of the newer (if not the newest) all inclusive resorts in Montego Bay. Visited some of the resorts and I have to say that the staff including the entertainment staff is what made this stay exceptional. They work hard to keep you entertained, some of the staff are very […] talented and can sing really well for you (shout out to my man Herbie (George)) not only that but they are really personable and seem like you have been friends for a long time. Anyway Tamara and Herbie you all were awesome and my wife and I look forward to coming back and visiting again! -Travis Read moreGenuine Expedia guest review
"Great place to stay for all inclusive"
Our first all inclusive vacation was great. from the check in person to the housekeepers and èven the gardeners, everyone on staff was super friendly. I liked the variety of restaurants, bars & lounges. my only suggestion is that it would have been nice to see more selection of food and desserts on the overnight menu.Genuine Expedia guest review
I loved everything about this hotel! The food was great, they had a jerk chicken cart by the pool around lunchtime daily, needless to say the line for jerk chicken was always long because it was delicious! Staff was very friendly and helpful.Genuine Hotels.com guest review
Response by Secrets St. James Montego Bay - Luxury All Inclusive Dear Valued Guest: Thank you for having selected our resort for your recent vacation. It is pleasing to note that you enjoyed our resort very much especially the jerk chicken. Your appreciation of our staff's friendliness and willingness to help has been noted and we will certainly continue to reinforce excellence in these and other areas. It was a pleasure to have been your host. Warm Regards, Christina Smith eConcierge Assistant
We stayed at St. James only because it was about $100.00 cheaper than Wild Orchid. Our room had a great view from building 3, very close to the ocean, but I didn't realize all the restaurants and entertainment were at Wild Orchid and you shared. This was not a big deal for myself, but for someone that's not able to walk long distance, I would recommend […] staying at Wild Orchid for convenience. Great place. Read moreGenuine Expedia guest review
"Beautiful resort, excellent service."
Excellent resort, excellent service. The staff attend to your every need. The hotel is extremely clean and well-kept. We were very happy with the resort and would definitely go back.Genuine Expedia guest review
"Beautiful resort. ."
Only negative, no ocean view from room due to trees. Loved the staff who were very friendly and helpful.Genuine Expedia guest review
"5 stars and beyond"
Very professional staff. Beach and pools was perfect. No problems with security issues. No attitude with employees. The resort is beautiful.Genuine Expedia guest review
"Perfect for a long weekend"
The resort is great, location is outstanding, also due to the proximity to the airport. Beaches are beautiful and never crowded, pool areas are great, food is really high quality and so is the wine list. Service is great and so is the quality of the cocktails. Rooms are always really nice, with an awesome view on the ocean. It's really as good as it […] looks in the pictures, no bad surprises. Only negative is the bathroom which is separated from the main room by a thin curtain only which I think makes no sense whatsoever. It doesn't add any intimacy and if anything it's kind of gross, not sure who had that idea. Read moreGenuine Hotels.com guest review
Hotel was Beautiful clean staff was great no complaints at all would go back againGenuine Expedia guest review
Spent three nights at Secrets St. James in August to relax after enjoying the Dream Weekend festivities in Negril for six days. The majority of the staff were great, the resort is well maintained, the food was good and the nightly entertainment was awesome. The only unpleasant experience we had was with the bartenders in the nightclub. They need to […] be more attentive to all the hotel guests and don't walk away taking repeated breaks, standing around away from the bar when the bar is packed with guests trying to get drinks. Read moreGenuine Expedia guest review
Beautiful resort. For the most part there were no issues and most of the staff was great.Genuine Expedia guest review
"All inclusive resort on the beach."
Wish we stayed longer than a week. Spoiled on all levels.Genuine Expedia guest review
Great place for a honeymoon! The staff was super friendly, and the entertainment staff was wonderful!!Genuine Expedia guest review
Everything from arrival to departure was absolutley fabulous. The staff was very friendly and helpful. My expectations were far exceeded!Genuine Expedia guest review
My new husband and I honeymooned here and we're satisfied by our experience, not blown away. The staff overall was cordial but not very enthusiastic. There were a few who I'd say we're happy to be there however the majority seemed to care less that you were in front of them. I felt like asking for something was such an inconvenience. At one point we […] debated about doing a private candle light dinner, which by the way is outrageously expensive, and the menus were basically thrown at us across a table and the concierge person went back to typing away at the computer. Their saving grace is the pool, beach, and food especially the dinners. El portofino had probably the best lasagna I've ever eaten, we were not disappointed in that aspect. Overall, I honestly don't think I would revisit the resort. The room was comfy, the food was good, and the views great but the service was really lacking and no guest should feel like an inconvenience. Read moreGenuine Expedia guest review
"Awful food and cocktails!"
First off, if you want to lose weight on a vacation this may be the perfect spot for you. My husband booked this vacation for my 40th birthday, having been to a few different all inclusive resorts in Cancun, we decided to give Jamaica a try. The fine dining restaurants were three stars at best! If you enjoy a good wine menu or top shelf cocktails, you […] will be very disappointed as well. Most of the staff was friendly, however, we did encounter more than one that seemed burdened by our questions or requests. Our only saving grace was that we decided to hire a driver and leave the resort for a day to visit Negril. The driver was very professional and the beaches were absolutely gorgeous!!! The spa was average, along with my facial. I did enjoy our room and the housekeeper did a nice job keeping it clean. I actually dreaded eating at the resort each day mainly because the selection was poor and the buffet items often looked old and wilted from sitting out for long periods of time. Happy to say I had the chance to visit Jamaica, but I will definitely not go back to Secrets! Read moreGenuine Expedia guest review
"Hotel was fabulous"
Hotel staff was fantastic. Hotel was beautiful in a great location. Food was very good for all inclusive. Would return.Genuine Expedia guest review
This was a girls trip to Jamaica. When we checked in we had to wait about 35 mins before our rooms were ready. However, one of my friends had to wait an hour and a half for her room and it wasn't all the way clean. During our stay my other friend room on the 2nd floor had her power go out. But overall the facilities were nice and the staff was helpful. […] I quickly found out if the patio door isn't complete shut air condition will not turn on. And if you turn the privacy light on they will never come to clean your room they won't even knock when they bring your room service. I would stay there again we had a blast. Read moreGenuine Expedia guest review
"pros & cons of St james"
The grounds are excellent and the workers who maintain the grounds are wonderful. The front office staff were not very hospitable or personal and they did not follow through on any requests. They need a lot of work in this area. The restaurants and choices for food is very good and the drinks are good.Genuine Expedia guest review
"absolutely stunning resort porn"
the resort was more than above and beyond my expectations the staff was more than friendly they really made me feel like I was at home the food was great the resort was in a great location the resort was clean it was a beautiful place not to mention the entertainment was awesomeGenuine Expedia guest review
Overall it was wonderful - beautiful grounds - great restaurants - great beach; the main lobby staff were awful & non-responsive; the on-site shoppes are ridiculously overpriced- compared to other stays we've experienced in JAMAICA - I would return but not expect any front desk courtesy - the pool & entertainment staff were great - always ask for extra […] shots of liquor in your drinks is you wish to get a buzz - lol Read moreGenuine Expedia guest review
"Relaxing accommodations with beautiful views"
Exceeded expectations. I highly recommend this resort if you want a spacious romantic room with ocean views. The service is friendly and helpful. I own two timeshares, but I will come back to this resort due to the amazing staff and all inclusive perks. I loved the coffee bar, swim up bar, and restaurants. The exceptional service did not end when I […] returned home. I accidentally left my new bikinis to dry on the balcony. I emailed the Loss Prevention Department, and Lance, responded right away to inform me that he would FedEx my items. Secrets is a resort that everyone should know about! Read moreGenuine Expedia guest review
"Secrets St. James"
The staff and location was great. Food was fair and the views were great. The wine selection was terrible and don't expect too much if you want good beef. Every beef dish was overcooked and tough. Our room never had all the towels expected missing hand towels one day and bath mats the next. We never had bath robes like the other rooms.Genuine Expedia guest review
The vacation was amazing, food was great, staff the friendliest I've ever met. Night time entertainment was a little on the boring side.Genuine Expedia guest review
This was our first time to Jamaica and second time with the Secrets chain. The staff were friendly and accommodating. The room was nice with a great ocean view. The beaches were amazing. They offered many activities throughout the day with an itinerary placed in your room daily. This vacation was excellent and we never left the resort!Genuine Expedia guest review
I had a wonderful time at Secrets of St. James Montego Bay. The staff was excellent and was available to provide you with anything within their control.Genuine Expedia guest review
We arrived and had a quick smooth check in. The location, grounds and facility are all top notch. Being close to the airport was a big thing for us. I had alerted them we were celebrating our 30th anniversary. They had banner on our door with a fruit/cheese plate and bottle of wine. They also gave us a champagne breakfast in our room. The room was very […] comfortable but showing wear and had some issues. The shower door leaked really bad every time we showered, we had to use our extra bath towels to sop it up. So, we would be short of bath towels every day and always had to request more. We told them at the front desk but they never made an attempt to repair. It even leaked into the toilet stall next to the shower. This was not the 1st leaky shower door we had seen in a resort. I my opinion this would subtract from the resort being a 5 star. Everything else was, I beleive 5 star. The service was very good and food I would say slightly above what we had seen in other all inclusive resorts. The drinks were very good and a cut above other resorts we had been to. We didn't come here to complain or get caught up in minor distractions. We love the Jamaican culture and people and will return! Read moreGenuine Expedia guest review
"Beautiful fun resort"
Resort was very clean and beautiful. Very fun stay! The a.c. In the lobby needed to be fixed but the rest of the stay was great. Bartenders, entertainment and everyone there was very nice. Drinks were plentiful.Genuine Expedia guest review
"Wonderful private resort and beach"
We stayed for 6 days for our honeymoon and we could not have imagined a better experience. We will definitely visit again!Genuine Expedia guest review
We went with another couple and had a wonderful time. We haven't been on an adults only vacation in a long time and it was everything we hoped it would be. The restaurants had a nice variety of choices and the food was good. Portions were somewhat small but there was always somewhere to get food. We never went hungry! 24 hour room service was a nice […] perk. Preferred Club upgrade is not necessary. Waitstaff in the restaurants were not always attentive. They often forgot things we had ordered and then even after asking we never got them. Once we got our food (at the French & Italian restaurants) they did not check back to see if we needed anything, making it difficult to have drinks refilled, get parmesan cheese, etc. Drinks seemed to be light on the alcohol but that's pretty standard for an all- inclusive. The grounds were nicely maintained and the beach was beautiful. Shows were lively and fun. Overall the staff was friendly and helpful and we had a great vacation. Read moreGenuine Expedia guest review
"More than nice hotel but ........................."
Didn't really mind that food was just okay because ambience and service were excellent. What I really had a hard time dealing with was the lack of light in the room. If I wanted to see anything I had to open curtains and have anyone that passes see into my room. Totally frustrating barely able to see. Also could have used a shelf in the bathroom to […] place toiletries. If there were more light and one shelf "in front of bathroom mirror" I would rate the hotel excellent. All in all my stay was very relaxing and enjoyable. Had a lot of fun playing volley ball in the pool and other activities. Please put some more light in the rooms ......................... Read moreGenuine Expedia guest review
Best Value per Dollar Spent. Defiantly Will go back!Genuine Expedia guest review
My experience for what I paid for was just mediocre. The food was not what I expected but the service and entertainment was great.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )