"2nd Time Better than the first"
My wife and I stayed for a week beginning 6/15. We also stayed at Secrets last June 2012. Since we are a returning guests you can probably guess that we love it here. Let’s start with the weird part. We checked in around 3pm on Saturday and asked for anything except the first floor. They gave us room 3204. The bellman took us to our room and guess what…It […] was the same exact room as last year. What are the odds? Once again the room was perfect and the bed amazing. I spent a lot of time with Ernel who bartended at the Marlin bar last year, this year he bartends at the other beach bar, the Barracuda bar. When we found him on the 3rd day my wife and sat at the bar and didn’t say anything to him. As he walked in the bar he stopped and pointed to me. I wanted to see if he would remember us, a year later. And he sure did. It was great to see him again! We remember Anthony who also works at that bar as well. Karen at Barracuda makes the best dirty banana in Jamaica. Read moreGenuine Expedia guest review
"Newer Hotel, great all inclusive!"
I loved a lot about this experience. There is so much to do. Great food. Clean room. Nice Pool. Good Drinks. Close to the beach!Genuine Expedia guest review
"Didnt want to come home."
This was my husband and I first trip together as a married couple and we both has a blast. We stayed at the resort from 6/17/13 - 6/24/13. Unfortunately we lost day one of our stay at the resort due to a weather delay so instead of checking in on Monday, we could not check in until Tuesday afternoon. I paid the extra for the travel protection insurance […] and it is worth it because we will get reimbursed for our losses. From the moment we arrived at the resort from the time we left, the service was excellent. The food was good, the landscaping grounds were beautiful, the bed was comfortable and the room was clean. To my surprise none of the workers asked for a tip ,however, I did tip when workers went over and beyond. For example, my husband and I wanted to try coconut water from a coconut. We continued to miss the coconut guy so finally one of the ground keepers climbed a tree to get two coconuts for us. I believed this deserved a tip. We asked for extra towels and they were delivered promtly. We stayed during the NBA championship game. It was really cool that they set up a projection screen outside to watch the game. We went on 2 excursions. The party boat and the zip-line and tubing combo. The drive to both excursions were not very long. Read moreGenuine Expedia guest review
"Paradise on the Beach"
Truly enjoyed everything about our experience at Secrets St. James. Our room was great, especially the separate tub. The staff were more than friendly and welcoming. We even befriended some of the entertainment team and learned so much about the Jamaican culture and lifestyle. The restaurants weren't closed and we always had several options to choose […] from, which is important for an all-inclusive hotel. There are several pools so it was never too crowded and the property is right on the beach. There's always entertainment at night and during the day to make sure things were never redundant and we also loved the water sports available. I would highly highly recommend this resort. Read moreGenuine Expedia guest review
Go to Jamaica at least once a year and always stay at a resort. This one was spectacular! As I think Secrets St James was overbooked, I ended up staying at Secrets Wild Orchid, the neighboring sister resort. They share amenities, so no big deal there! Stayed at a nearby resort my last trip in 2012 and I was less than pleased! Saw this one being as it […] was so close to that one, and I was instantly intrigued. It didn't disappoint! From the service, to the cleanliness, to the food/restaurants, to the overall atmosphere, all above reproach! The only downer was the sales call/pitch. I understand that you have to sell the vacation club, but I like most, don't want to have to deal with pressure sales calls/presentations at 8a in the morning on vacation! Other than that, if you are an adult without the kids, this is a must stay! Can't go wrong! Read moreGenuine Hotels.com guest review
"Best hotel room with nicest staff."
We stayed here for our reunion. The location is great. The rooms are amazing, food delicious. We had a lot of vegetarians and the hotel staff was very accommodating in preparing custom meals for them. You have to be careful of what drinks you order because for a lot of drinks they use cheap liquor. Their Piano Bar is the best hang out spot. The French […] restaurant- Bordeaux had great food and is right next to the piano bar. I had a problem during check-in. I had reserved a junior king suit with ocean view and they did not have that room. We were offered an ocean view room with 2 queen beds and a partial ocean view room with a king bed. I took the king bed with partial view. They dont let you go check the room and the view. you have to tell them what you want without looking at the rooms. I was disappointed with that but I will be careful next time I visit. Read moreGenuine Expedia guest review
"Nice hotel on the beach"
Had a great experience. Food was great, staff very accommodating and friend. The staff tries everything to make you feel comfortable and welcome.Genuine Expedia guest review
"Love this adult only hotel"
Really decent options for dinner. Decent pool life. Loved the coconut and jerk chicken cart that drives around the proper during the day. Adult games area. Safe. The most comfortable bed ever! Relaxing...Genuine Expedia guest review
"Very Nice Hotel"
We had a wonderful time celebrating our 44th anniversary.Genuine Expedia guest review
"Best Trip Ever!"
They made you feel like you owned the world!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Genuine Expedia guest review
"Perfect place to go without children"
The moment we got there we were treated very well. "All" the staff, crews, security, engineering and grounds people were very kind, courdial and friendly. We spent six nights at the St. James and we're happy we did and plan on returning.Genuine Expedia guest review
"3 1/2 star"
we stay 5 nights, the first two nights the electericity went off for five hours ,no air condition it was so hot . the food was not good .I do not recommend this hotel at allGenuine Expedia guest review
"Gorgeous grounds and facilities!!!"
If you want to be pampered, this is the place to go! My wife and I stayed for four nights and we are ready to book our next stay for a week. I can't wait to go back and I'm hoping it'll be soon! A fun place with a full list of activities and evening events to participate in! Really looking forward to our next stay!Genuine Expedia guest review
"The beach and the sea"
The beach and the sea are the only two 5-star things this resort has. Food is average, and no sea food. The staff is not friendly or helpful. They look annoyed if asked for any kind of service. Front lobby bartender kept play on his phone after I requested a drink. Waitress at the Oceanfront restaurant refused to bring me sugar simply stated that she […] doesn't have any and walked away. They serve only their native beer - Red Stripe and to get a Heineken you have to know people who know people... They are lazy and careless. Read moreGenuine Expedia guest review
This was our 20th anniversary and it was the best! secrets was awesome!!Genuine Expedia guest review
"Perfect anniversary trip"
Chose Secrets on the advice of a friend who had visited. Were not disappointed!Genuine Expedia guest review
"Great time despite the rain"
Beautiful hotel, but keep in mind that May through November is the rainy season. It rained every day from 1 to 3 in the afternoon. The drinks were very good with higher end liqueurs than other resorts we've stayed at (even though they didn't put Red Stripe in the room refrigerators), and the food was pretty good. The jerk chicken cart by the beach is […] amazing! Dunns River Falls was fun (bring your own water shoes if you have them), and the zip line and bobsled at Magic Mountain were really cool as well. Read moreGenuine Expedia guest review
"My best vacation ever"
I booked this vacation through Expedia and I knew that this hotel had a very high review rate. But I tried not to keep my expectation high because this was my first vation at any resort and I didn't want to be disappointed. But people were right! This hotel is really really good. I loved everything. The only problem I had was FOOD. It was very disapponting […] to me, especially because I love to eat. You can expect a beautiful resort and everything but not food. That way you won't be disappointed. Will I come back to this place? YES! Although I didn't like the food, I loved everything else. Read moreGenuine Expedia guest review
Great! We went with our adult children and thought the rooms, staff, entertainment were great!Genuine Expedia guest review
Beautiful hotel-lots to do without having to leave the property. Food was good-our favorite restaurants were Bordeaux, Portofino and Blue Mountain. People were amazingly friendly-we will recommend this resort to others and we plan on going back!Genuine Expedia guest review
"Can't wait to go back!"
This was our first trip to Jamaica and definitely not our last. We read many reviews before choosing this one. It's a new resort so everything is in tip top shape and beautiful. The staff was very friendly and helpful. The food was amazing! Try the beef and lobster dish from Bordeaux the French restaurant! There are also lots of excursions to pick from. […] We went zip lining which was soooo much fun! I don't do roller coasters but I did this and it was the most fun I've ever had! I give this trip a five out of five stars!! Read moreGenuine Expedia guest review
"I expected better"
On the good side, everyone at the resort is very pleasing. They all want to help and cater to your every need. The beach is huge and there is plenty of room at the pool. The rooms are very spacious and the view is beautiful. There were some pretty serious drawbacks which would result in me not recommending this hotel. The first is the quality and flavor […] of the food. The buffets in the morning are nice, but I have had just as good back here at home. The lunch and dinner restaurants are really a disappointment. For example, their Italian restaurant spicy tomato sauce was barely spicy and was bland on top of that. The Mexican restaurant fajitas were ok, but not very flavorful. Their tortilla soup tasted like it was made with cheap tomato paste. Then, you have their signature Hibachi restaurant which takes a couple days to get a reservation for. The sushi there was very cheaply made. The hibachi was ok, but I have tasted so much better less than 5 minutes from my house. No flavorful food could be found on the resort. The hard sell on their unlimited vacation plan was a major turn off. I had to say no 4 times. This is a big sell for them, but I don't go to a resort to have something sold to me. No means no! The WiFi is another major disappointment. We got wifi access as part of our room, and we quickly found that it was not very reliable. It went up and down all the time. Lastly, the room just wouldn't get cool enough. It was stuck at 76 degrees all the time Read moreGenuine Expedia guest review
Hotel and room was wonderful! Staff was very friendly. Many restaurant and food options however service was a bit slow. Beaches were a bit small but very clean and beautiful! Get there early for a good spot. Many activities for guests and lots of entertainment. Overall a wonderful experience and would highly reccomend! Hoping to go back soon :)Genuine Expedia guest review
Beach was beautiful, food was great, service was perfect. Everyone at the resort was friendly. There was only few minor problems. We had mosquito in the room and it was hard to get rid of. And the shower booth was not in perfect condition. Looks like it was recently remodeled. but it was poorly constructed. I'm a bit clean freak so it might not bother […] most people. Overall it was good stay. Read moreGenuine Hotels.com guest review
Great stay looking for to staying at more secrets resortsGenuine Expedia guest review
"Great for couples!!!"
Great hotel to relax and enjoy with your loved one. Most beautiful beach I have ever seen!!!Genuine Expedia guest review
The staff is friendly and ready to serve. The Jamaican vibe is relaxed with intent to enjoy the beautiful surroundings and appreciate the moment. The hotel grounds are well manicured as the tropical plant life is beautiful. They do a great job keeping the beach clean. You must request Marlon at Himitsu. Ask him if he likes Michal Jackson and he is sure […] to sing to you while preparing the food on the grill. If you engage the wait staff in pleasant conversation, you will find everyone is pleasant and wants to make sure you enjoy yourself. I also recommend the romantic dinner on the beach. There is an additional charge, but it is lovely and very romantic. Read moreGenuine Expedia guest review
"Great resort for couples"
Beautiful resort. The food was very good. All staff were excellent. Can't wait to go back!Genuine Expedia guest review
"A wonderful retreat!"
The hotel staff provided amazing customer service, the views were breathtaking, the activities were plentiful, and the drinks were superb! The daily entertainment was awesome, and the nightly entertainment exposed us to the culture. We especially LOVED Happy Feet, Allister, and Sassy...and all of the bartenders, of course! We are incredibly pleased […] with our Jamaican experience primarily because of our experience at this resort. A perfect place for couples!! We celebrated our ten year anniversary, and we could not have chosen a better place to do so. A wonderful retreat! Read moreGenuine Expedia guest review
"Book it today, you will love it."
Great location. Beautiful beach. Excellent accommodations. Rooms are spacious. The only drawback.....bed mattress not firm. Nice get- away for couples.Genuine Expedia guest review
Watched the ratings closely before choosing this hotel. Ended up being a great vacation. Rooms were excellent, staff was courteous, overall resort experience was excellent. We ended up in the St. James preferred for our room. It's a little more quiet at the preferred locations as there are less resort activities there. Restaurants were great and the […] waitstaff attentive. We were just at the resort to relax and didn't use any of the water sports but there seemed to be regular usage by others at the resort. They do a standard vacation resort pitch at the resort, your choice to attend. Our experience matched the positive ratings this resort received. Would definitely return again. Read moreGenuine Expedia guest review
"Great Montego Bay Resort"
The Resort is everything we hoped for. Clean udated rooms with beautifully maintaned grounds. Pools and beach are great. Food is actually very good which is a change from most all inclusives. One word of wisdom for guests, they are very strict on evening dinner attire. Men must have long pants and shirts with collars! You will be turned away if not […] dressed properly. The staff are respectful and friendly. No complaints with this resort! Read moreGenuine Expedia guest review
"Special tribute to front bar staff at Secrets!"
Special tribute to the staff at Secrets! I just want to say thank you thank you thank you to all the wonderful staff at Secrets. The attention to detail each of you provided was well worth every dime spent on this resort. I have serveral couples asking about my experience on this trip and I tell them all it was simply fantastic! The hotel itself was […] cozy, clean and comfortable. The food was okay but the Lobster and Steak night was the absolute best! While house keeping was polite, just the sweetest person ever -- It was really the front bar staff that made everything worth while. I'd especially like to thank Petal for just being who she is "The Fixer!" Whenever Petal was on duty she provided that extra special touch required so that patrons knew there was "no problem". her famous words... I would also like to thank other special friends Everett, Marvin and a few others that made my husband and I laugh and enjoy our stay so so much more. Extra special thanks for the "fresh coconut water"!!!! Yes it was necessary!!! Thank you!!! Petal if you get to read this we will definitely be back to Secrets and we sincerely hope you and all the guys will be there! You all made the trip worth while. Many many blessings to you all. Much love Read moreGenuine Expedia guest review
"Great, Fun Getaway for Couples and Groups"
Incredibly beautify hotel. Very clean with very friendly staff. We stayed in Preferred tower. We've been there before and always get a room on the ground floor so you can walk right out to the pool. We typically go in February and the weather never disappoints. Mid 80's and sunny all day and mid 70's at night. The resort is perfect for couples. Drinks […] are plentiful and the food is good. Includes room service, snacks, meals at the restaurants, etc. A very fun way to spend your vacation. Highly recommended. Read moreGenuine Expedia guest review
"Nice couples getaway"
The resort area is beautiful! Not a long walking beach but the water was pretty. The preferred club was definitely not worth the price. I think we would have had a better view without it. Proximity to the airport was great for a quick trip. Food was good.Genuine Expedia guest review
"Secrets wild orchid Montego Bay"
Very nice hotel.. Friendly staff.. Love the beach... Definitely a place I would recommend and am going back soon... Got a free upgrade to wild orchid ocean view. Food was excellent!!!Genuine Expedia guest review
"Best Vacation Ever"
The Secrets resort(s) are for couples or any one else who want's a vacation with "No Worries".Genuine Expedia guest review
Beautiful hotel. Great service. Will definitely return.Genuine Expedia guest review
This hotel had great atmosphere and was overall a very good experience! Food: The food was just mediocre. Many of the restaurants had food that was overcooked or seemed like it had been sitting out for quite sometime. We had someone that was Gluten free in our group and all of the restaurants were very accommodating and would have a chef come out to […] talk to us about what the person could or could not eat. Hitsmu was by far the best restaurant!!! Great food and experience!! Drinks & Bar: The bartenders were not afraid to serve you drinks! Going to an all inclusive we thought the drinks would be "weak". This was by no means the situation. We often had to ask for extra diet coke or less rum. This was a difficult concept for the bartenders to understand. Service: The speed of the service was very very slow!!!!! Everything that you asked or would try to do took an extremely long amount of time!! We were trying to book different activities to do off site and it at minimum took 20-40 mins to complete. Overall this was a great hotel! The rooms were very clean, had new mattresses, the wait staff and hotel staff were very friendly! The view from the rooms was wonderful and the weather was perfect! They also had activities going on by the pool that were very fun to interact with and watch! Read moreGenuine Expedia guest review
"Great stay and wonderful staff!"
Secret St. James was wonderful from the location, appearance and the conditions but most of all the staff was wonderful. We enjoyed ourselves so much if we visit Montego Bay again we will definitely stay at Secret St. James.Genuine Expedia guest review
"Be prepared for unfriendly staff......"
The staff, for the most part, are unpleasant. The hotel itself and the amenities are awesome. The area around the hotel is very unpleasant, so don't think you can go for a walk outside of the guarded gates. The food, drinks, and activities inside the resort are awesome, however. Most of the restaurants, however, require long pants and collared shirts […] for dinner (only 2 of the restaurants did not require this) which we found a little offsetting since it is a beach resort. Overall, we had a great time just relaxing and enjoying the sun, food, and drink. Read moreGenuine Expedia guest review
"Wonderful Anniversary and Vow renewal."
Awesome Anniversary and Vow renewal trip. EVERYONE on the hotel staff wants to make sure you enjoy your stay. From the housekeepers to the Hotel managers. And the Watersports guys were awesome. Most definitely recommend to couples!Genuine Expedia guest review
"Will be back!"
30th Wedding Anniversary. First trip to Jamaica. Weather was ideal (December 7-11). Warm sunny days. Not at full occupancy. Plenty of beach and pool lounge chairs and umbrellas. Attentive staff everywhere. Beaches were clean white sand. Rather than one long beach, it was broken up by sea walls and barriers - so it was no possible to have a long "beach […] stroll". Not a problem - you could stroll the entire length of the resort on the sidewalk that separated the pool/hotel/restaurant side of the resort with all the beaches. As with all Secret locations, the non-motorized water sports were free. The snorkeling right off the beach was average / snorkeling out in the reef area was nice in the mornings (no waves at all - smooth as glass and effortless). The Hobie sails (four of them) were available every time I wanted to take one out. The water was beautiful and warm - hung out for hours in the water - would've liked something to float on out in that calm water - would've spent all day out there! Restaurants offered decent (typical all-inclusive type) buffets for breakfast and lunch. Dinner was best at the hibachi Japanese restaurant. Wanted to participate in the hibachi experience, but they were way overboard on entertaining for my style (loud singing - and it wasn't even good singing). My wife and I found it very difficult to even sit in the other part of the restaurant and enjoy a meal. Best lunch is Jerk Chicken - get it from the cart...it's great! Read moreGenuine Expedia guest review
"Secrets Saint James 2nd trip"
Every room here is a nice room with an ocean view and Is Very clean. Staff is extremely nice and personable . Something new to do everyday and nite thanks to the entertainment staff. I would recommend this resort for couples or just a girlfriend getaway not a college party resort . This resort tops them all I couldn't ask for more.Genuine Expedia guest review
"You're In Jamaica....No Problem"
Staff was incredible, preferred club was great even though the action was over at the other pool. Tons of food to eat, jerk chicken carts all over the place. Very friendly staff. They don't cut corners on the cleanliness of the hotel premises. The tours are somewhat high priced. The 4x4 Safari tour was great. Learned some things about the culture, went […] to a kids school which they were ready to take a picture with you. Ate a jerk chicken lunch in the middle of a trail where there was a hut. Got to get in the water on the tour. Highly recommended. We were treated with the highest respect. We were called and checked in on by the staff to make sure our stay was well. This was the honeymoon for my wife and I, it couldn't have gone better. Met several people from 21-60. Everyone was having a great time everywhere we went. The Hibachi house dinner was very entertaining and fun. Surf and Turf night at the Wild Oasis had unlimited Lobster tails to eat. NO CORNERS were cut by this resort. The drinks were plentiful and amazing. Our visit was from 3-9 Dec 2012. Free Hobie Cat rental and snorkeling right from the resort. Beach parties at night, we watched Monday Night Football on the beach! Amazing The weather was perfect, a little rain or as the Jamaicans called it "liquid sunshine" YEAAAAH Mon! Read moreGenuine Expedia guest review
"Reconnect with your spouse!"
It was the nicest place we ever stayed in. We will be back!Genuine Expedia guest review
"Great place to stay and relax"
This was our second stay with secrets and we had a wonderful time other than being there through hurricane Sandy. We are planning on going again next year. Wonderful place.Genuine Expedia guest review
This resort, Secrets St. James was top notch from check in to check out. Make sure to ask for a room on higher floor so you get a great view. Also make reservations early in the week for the Hibachi grill restaurant, as many ppl want to go there. The resturants were all very tasty, and breakfast daily was the buffet and was the items every day. The […] cocktails were very good, and they certainly do not skimp on the alcohol. One thing that I could suggest, is that they only carry dry house wines by the glass. If you want sweeter wines, you must pay for it by the bottle, and feel they should be included in the cost as it is an all inclusive resort. The spa was on the pricier side, but Top Notch. I loved the hydro therapy treatment prior to treatment. My husband had massages by Joan, and really liked it. I had a facial, and wasn't as impressed, due to whitehead/blackhead extractions she had done as they did hurt. The resort itself was absolutely stunning, and had much attention to detail, and was very clean. We had a group of 20 ppl, and they accommodated us nightly for dinner. I loved this place, and hope to return soon! Read moreGenuine Expedia guest review
My experience at that resort was lovely. I will tell all my friends and family about the resort!Genuine Expedia guest review
Fantastic place for a vacation get a way. Beautiful views. Very well laid out resort with plenty to do. Very polite staff that clearly takes pride in what they do. The restaurant wait staff could improve their attentiveness, though this may be something typical of all inclusive resorts not just secrets. The house keeping was superb and the rooms were […] beautiful! Read moreGenuine Expedia guest review
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