"Great hotel at great location"
My wife and I stayed six nights for our honeymoon and enjoyed every minute of it. Nice restaurants, good entertainments, nice beach and great staff. I can't wait to go back.Genuine Expedia guest review
"Great hotel for an all inclusive"
It was absolutely amazing - great food and drinks and everyone was extremely nice. Very organized and bus scheduled through Expedia was great and worked out fineGenuine Expedia guest review
"Nice hotel that was close to the beach!"
This place was incredible! It was like we were in its own little city! The food was excellent, the nightlife was set for a perfect honeymoon setting, and the beach/water was beautiful!Genuine Expedia guest review
AMAZING time!!! We were on a 6 day trip to celebrate my 39th birthday.Nordia, our concierge, couldn't have been sweeter from the minute we checked in to the time we left. She sent us a fruit plate, dessert & a bottle of rum one day then a cheese plate, dessert , bottle of rum & bottle of Champagne the next! We were ocean view room (3501) on the St. […] James side with a "Happy Birthday" banner on the door. We were pitched the whole "Vacation Club" thing & participated in the 90 min speil just to get the $100 gift certificate to the spa. We did not join the vacation club. We did the couples massage which incluced the hydrotherapy circuit & it was totally worth it. You just pay the difference & tip out your masseuse. We didn't upgrade to the Preferred Club because it just wasn't worth it. The Preferred side looked so quiet & boring. We stayed on the beach on the St.James side all day & then at 3:00 pm went over to the swim up bar. Andrew at the Manatee swim up bar was exactly what a bartender at a resort should be! So much fun & had the drinks flowing!! The food was just OK. The breakfast buffett & the jerk chicken cart rocked! Everyone says the Hibachi restaurant is the best?? They don't know good food. It was awful however, the waiters & cooks were fantastic. Blue Mountain, the Jamaican restaurant is the best they have there. Really enjoyed it. We will be back!!! Read moreGenuine Expedia guest review
"Great Resort. Absolutely amazing."
One of the best all inclusive hotels i have stayed in. This hotel is truly all inclusive including in-room dining. They have a great number of restaurants and bars to cater to everybody's needs. The staff are very friendly and helpful.Genuine Expedia guest review
"Very nice honeymoon spot"
We had a great time. We stayed for 5 nights at it was the perfect amount of time. We stayed in the preferred section of the hotel which is a MUST! We had a tub on the balcony, breakfast in the section of the resort we were staying in, snack in the hotel around lunch time through about 11PM, and an open bar, pour your own. There were activities each […] night that were awesome. The resort was very nice, food great, people great!! We did the Dolphin Cove and Dunns River Falls which was a very good time. It was cool to get off of the resort with a local guide on the way to the falls and the cove and see the local culture. Read moreGenuine Expedia guest review
"They nickle and dime you to death. would never go"
They argued about $30 after spent $9334.,They always argued with everyone Terrible placeGenuine Expedia guest review
"Secret St James Vacation"
The experience was okay. Disappointing to arrive at MBJ and have to pay $42 for transportation due to booking with Expedia that was unexpected. Also, upon arriving at the hotel we asked for a tour and signed up for one the next day. We woke up early and came to realize we were being pitched a 2 hour presentation on signing up for a "Time Share." We […] tried to gain the details of what we were being persuaded to sign up for and didn't receive the details up until 2 hours in. It's only 8-20K to be a "preferred member." Then it was mid morning and we didn't even receive a tour of the resort. It made us realize we were merely $$ Signs to the company. During our stay, people would ask for tips which was uncomfortable when we noticed a lot of others doing so. When it was advertised as all inclusive. Every time we turned around we were feeling like we needed to spend money. Read moreGenuine Expedia guest review
"Such an amazing place to stay!"
The resort is beautiful and the environment and staff are amazing... Beautiful beaches and pools. The restaraunts are all very good and we met a lot of people who agreed while we were there! Do yourself a favor and go here!Genuine Expedia guest review
"Beautiful Hotel on Beach"
The staff was wonderful and the hotel was beautiful! The wonderful conditions made our stay perfect!Genuine Expedia guest review
This resort is amazing! nothing short of spectacular. the had a saxophonist strolling along the beach. I was so romantic. The rooms were great. the food was delicious and the staff were nice and accomodating. I recommend the preferred club!Genuine Expedia guest review
"Best hotel in Montego Bay Jamaica"
Amazing! Best staff, very, very friendly and accommodating! Our 1 week stay was the best vacation we have had. Delicious food, tasty treats, great motorized and non-motorized beach activities and tours. Very easy to book offsite tours thru Amstar. Can't say enough about the service of everyone, from the front desk, room service, bartenders, servers, […] and even the gardeners! Highly recommneded! Read moreGenuine Expedia guest review
We had an amazing time and the staff really made the experience! We met some amazing people that got married the same time. We all plan to return for an anniversary reunion! Secrets was wonderfulGenuine Expedia guest review
"Nice hotel on the beach."
Upon arrival, Secrets St James staff were not very accomodating. The greeters did not immediately take our bags like I'm used to and no warm towels were offered either. Entered the lobby and nobody was there to greet us and let us know the check in procedures. Maybe our confused looks made them offer us a drink. We sat down and shortly after another […] couple joined us. The front desk helped them first not asking who had been there first. After checking in no quick tour of the resort was given just a map layout of the resort. Not all the staff were friendly like I thought they would be. The beach, pool and restaurants were excellent. Read moreGenuine Expedia guest review
"Great Property, Only 20 mins from Airport, AWESOME"
Secrets St James is an awesome property with the nicest staff. Ultra All Inclusive with great food, great beaches, beautiful pools, swim up bars, nightlife and tons of activities. Located in Montego Bay only 20 minutes from the airport and centrally located to enjoy all Jamaica has to offer. The rooms are oversized with jetted tubs, four poster beds, […] seperate shower, lounging area, stocked fridge and balconcies. They offer room service and a great staff to take care of your needs. We are repeat guest and HIGHLY recommend Secrets!!! Read moreGenuine Expedia guest review
I was very pleased with my stay. The hotel staff was very friendly and always eager to accommodate. The room was pristine when we arrived and was cleaned daily. The room service was timely and the food was excellent. There were a variety of choices as well. The hotel grounds were immaculate and absolutely beautiful. There was always room in the pool […] and room at the bars and restaurants to accommodate our group. Wait service on the beach was a little slow, but that helps to keep you from consuming too much. And the jerk chicken from the BBQ cart was amazing! Read moreGenuine Expedia guest review
We booked a 6 day/5night trip from Aug 7th-13th. The weather was wonderful (high 80s, low 90's). The beach and landscaping on this resort are immaculate. There was always plenty of beach seating, as well as pool seating. We never felt pressured to tip for drinks on the beach or wait service. The rooms were nice, but after a day or two started to smell […] a bit musty. But, I'm sure that can't be helped with the hot/humid climate. Our only complaint was the inability to change the temperature of the rooms. We relied on the ceiling fan to keep it cool and learned to live with the humidity in the rooms. Tip: Take your own snorkeling equipment to avoid paying $$ for it at the resort shops. We absolutely loved being able to snorkel off shore and seeing all sorts of tropical fish and other sea life! Read moreGenuine Expedia guest review
"Beautiful hotel on a nice private beach"
This hotel exceeded our expectations. The rooms were very comfortable (best bed I have slept in) and all seemed to have a view of the beach. We enjoyed eating at the Blue Mountain Cafe and I was happy to see some Jamaican food for breakfast. The jerk cart was good too for lunch. I don't travel to eat food I can get at home but other people seem to. […] I like the local cuisine! The staff was very accommodating. There is no need to buy up to the preferred rooms and we did stay in both. We made the mistake of booking a room for four days at the Riu Palace in Negril as well, but when we got there we were so dissapointed that we called Expedia and they booked us a room back at Secrets St. James for the rest of the trip. We were so happy to be back there! It is wonderful that they have entertainment on the property every night. We really enjoyed the air conditioned nightclub Desires since they played reggae music. Avoid the timeshare/vacation club presentation at all costs! Read moreGenuine Expedia guest review
Hotel was very clean. Grounds are well kept. Private beach. Loved how a waitress brings free drinks all the way to the beach for you. Variety of quality entertainment each night (free). Inhouse band is very good.Genuine Expedia guest review
"Beautifully maintained, ocean front."
Awesome resort feel. Had so many restaurant options and food was excellent (except room service food). Reservations were not required for restaurants unlike Sandals.Genuine Expedia guest review
"Beautiful setting on beach!!"
Very nice staff...friendly and helpful!! Resort was clean and well kept. Very good security...safe in room. Great food and wait staff.Genuine Expedia guest review
"Very nice and clean hotel on the beach in Jamaica!"
When we arrived the view of the hotel was great looked great! It was very clean and the staff greeted us like we were royalty. Upon check in they gave us a cool wet towel and any beverage we desired! Are room was ready and they carried out luggage to the room! Our view was breathtaking! The pools and food were amazing! They had a ton of staff ready […] to give you really anything you wanted. The people there are so nice,happy, and so easy going. The shows they had every night were a lot of fun too. We visited the spa and it was so amazing! I would recommend this resort to anyone and I can't wait to return:)! Read moreGenuine Expedia guest review
My experience at the hotel was great when my wife & I comes back to Jamaica we"ll be staying @ secrets again thanks secrets staff for making our anniversary wonderful see you next time yeah mannnnnnnGenuine Expedia guest review
"Beautiful room, and awesome view of water."
The experience i had at secrets hotel , was an excellent one. The staff was so nice and made you feel right home, i especially enjoyed the night life at the resort very entertaining, i highly recommend to anyone who is looking for a romantic or just fun getaway.Genuine Expedia guest review
"Great location, good beach, great staff"
Hotel was close to airport, 15 minute commute with a very nice beach and friendly staff. Would have liked more information up front about amenities and property offerings upon check-in, but after talking to experienced vacationers we were able to find our way around and take advantage of the property. Rooms were very clean, staff was very pleasant and […] courteous. Ernel and Leslie at the Marlin Bar were OUTSTANDING! Breakfast Buffet in the morning at World Cafe, Lunch of Jerk Chicken from the cart on the beach, and Bordeaux Restaurant for dinner were the best food choices. Take plenty of small bills for tips, especially for the bartenders and they will treat you right. Read moreGenuine Expedia guest review
"Nice hotel & amenities on the beach."
Great location close to the airport. Beautiful rooms. Good food for an all-inclusive resort. Staff was friendly. Entertainment each night was very good. Would certainly recommend this resort.Genuine Expedia guest review
"Excellent All INclusive"
Great accommodations, drinks, and food. Not to missGenuine Expedia guest review
"Beautiful, private all-inclusive resort."
It was a true "vacation"! The pools are clean, pretty and plentiful. The beaches and beach furniture well cared for, and optional sea sports available. Many of the guests were either honeymooning or there to be married, so there were happy people everywhere, including the staff.Genuine Expedia guest review
"2nd Time Better than the first"
My wife and I stayed for a week beginning 6/15. We also stayed at Secrets last June 2012. Since we are a returning guests you can probably guess that we love it here. Let’s start with the weird part. We checked in around 3pm on Saturday and asked for anything except the first floor. They gave us room 3204. The bellman took us to our room and guess what…It […] was the same exact room as last year. What are the odds? Once again the room was perfect and the bed amazing. I spent a lot of time with Ernel who bartended at the Marlin bar last year, this year he bartends at the other beach bar, the Barracuda bar. When we found him on the 3rd day my wife and sat at the bar and didn’t say anything to him. As he walked in the bar he stopped and pointed to me. I wanted to see if he would remember us, a year later. And he sure did. It was great to see him again! We remember Anthony who also works at that bar as well. Karen at Barracuda makes the best dirty banana in Jamaica. Read moreGenuine Expedia guest review
"Newer Hotel, great all inclusive!"
I loved a lot about this experience. There is so much to do. Great food. Clean room. Nice Pool. Good Drinks. Close to the beach!Genuine Expedia guest review
"Didnt want to come home."
This was my husband and I first trip together as a married couple and we both has a blast. We stayed at the resort from 6/17/13 - 6/24/13. Unfortunately we lost day one of our stay at the resort due to a weather delay so instead of checking in on Monday, we could not check in until Tuesday afternoon. I paid the extra for the travel protection insurance […] and it is worth it because we will get reimbursed for our losses. From the moment we arrived at the resort from the time we left, the service was excellent. The food was good, the landscaping grounds were beautiful, the bed was comfortable and the room was clean. To my surprise none of the workers asked for a tip ,however, I did tip when workers went over and beyond. For example, my husband and I wanted to try coconut water from a coconut. We continued to miss the coconut guy so finally one of the ground keepers climbed a tree to get two coconuts for us. I believed this deserved a tip. We asked for extra towels and they were delivered promtly. We stayed during the NBA championship game. It was really cool that they set up a projection screen outside to watch the game. We went on 2 excursions. The party boat and the zip-line and tubing combo. The drive to both excursions were not very long. Read moreGenuine Expedia guest review
"Paradise on the Beach"
Truly enjoyed everything about our experience at Secrets St. James. Our room was great, especially the separate tub. The staff were more than friendly and welcoming. We even befriended some of the entertainment team and learned so much about the Jamaican culture and lifestyle. The restaurants weren't closed and we always had several options to choose […] from, which is important for an all-inclusive hotel. There are several pools so it was never too crowded and the property is right on the beach. There's always entertainment at night and during the day to make sure things were never redundant and we also loved the water sports available. I would highly highly recommend this resort. Read moreGenuine Expedia guest review
Go to Jamaica at least once a year and always stay at a resort. This one was spectacular! As I think Secrets St James was overbooked, I ended up staying at Secrets Wild Orchid, the neighboring sister resort. They share amenities, so no big deal there! Stayed at a nearby resort my last trip in 2012 and I was less than pleased! Saw this one being as it […] was so close to that one, and I was instantly intrigued. It didn't disappoint! From the service, to the cleanliness, to the food/restaurants, to the overall atmosphere, all above reproach! The only downer was the sales call/pitch. I understand that you have to sell the vacation club, but I like most, don't want to have to deal with pressure sales calls/presentations at 8a in the morning on vacation! Other than that, if you are an adult without the kids, this is a must stay! Can't go wrong! Read moreGenuine Hotels.com guest review
"Best hotel room with nicest staff."
We stayed here for our reunion. The location is great. The rooms are amazing, food delicious. We had a lot of vegetarians and the hotel staff was very accommodating in preparing custom meals for them. You have to be careful of what drinks you order because for a lot of drinks they use cheap liquor. Their Piano Bar is the best hang out spot. The French […] restaurant- Bordeaux had great food and is right next to the piano bar. I had a problem during check-in. I had reserved a junior king suit with ocean view and they did not have that room. We were offered an ocean view room with 2 queen beds and a partial ocean view room with a king bed. I took the king bed with partial view. They dont let you go check the room and the view. you have to tell them what you want without looking at the rooms. I was disappointed with that but I will be careful next time I visit. Read moreGenuine Expedia guest review
"Nice hotel on the beach"
Had a great experience. Food was great, staff very accommodating and friend. The staff tries everything to make you feel comfortable and welcome.Genuine Expedia guest review
"Love this adult only hotel"
Really decent options for dinner. Decent pool life. Loved the coconut and jerk chicken cart that drives around the proper during the day. Adult games area. Safe. The most comfortable bed ever! Relaxing...Genuine Expedia guest review
"Very Nice Hotel"
We had a wonderful time celebrating our 44th anniversary.Genuine Expedia guest review
"Best Trip Ever!"
They made you feel like you owned the world!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Genuine Expedia guest review
"Perfect place to go without children"
The moment we got there we were treated very well. "All" the staff, crews, security, engineering and grounds people were very kind, courdial and friendly. We spent six nights at the St. James and we're happy we did and plan on returning.Genuine Expedia guest review
"3 1/2 star"
we stay 5 nights, the first two nights the electericity went off for five hours ,no air condition it was so hot . the food was not good .I do not recommend this hotel at allGenuine Expedia guest review
"Gorgeous grounds and facilities!!!"
If you want to be pampered, this is the place to go! My wife and I stayed for four nights and we are ready to book our next stay for a week. I can't wait to go back and I'm hoping it'll be soon! A fun place with a full list of activities and evening events to participate in! Really looking forward to our next stay!Genuine Expedia guest review
"The beach and the sea"
The beach and the sea are the only two 5-star things this resort has. Food is average, and no sea food. The staff is not friendly or helpful. They look annoyed if asked for any kind of service. Front lobby bartender kept play on his phone after I requested a drink. Waitress at the Oceanfront restaurant refused to bring me sugar simply stated that she […] doesn't have any and walked away. They serve only their native beer - Red Stripe and to get a Heineken you have to know people who know people... They are lazy and careless. Read moreGenuine Expedia guest review
This was our 20th anniversary and it was the best! secrets was awesome!!Genuine Expedia guest review
"Perfect anniversary trip"
Chose Secrets on the advice of a friend who had visited. Were not disappointed!Genuine Expedia guest review
"Great time despite the rain"
Beautiful hotel, but keep in mind that May through November is the rainy season. It rained every day from 1 to 3 in the afternoon. The drinks were very good with higher end liqueurs than other resorts we've stayed at (even though they didn't put Red Stripe in the room refrigerators), and the food was pretty good. The jerk chicken cart by the beach is […] amazing! Dunns River Falls was fun (bring your own water shoes if you have them), and the zip line and bobsled at Magic Mountain were really cool as well. Read moreGenuine Expedia guest review
"My best vacation ever"
I booked this vacation through Expedia and I knew that this hotel had a very high review rate. But I tried not to keep my expectation high because this was my first vation at any resort and I didn't want to be disappointed. But people were right! This hotel is really really good. I loved everything. The only problem I had was FOOD. It was very disapponting […] to me, especially because I love to eat. You can expect a beautiful resort and everything but not food. That way you won't be disappointed. Will I come back to this place? YES! Although I didn't like the food, I loved everything else. Read moreGenuine Expedia guest review
Great! We went with our adult children and thought the rooms, staff, entertainment were great!Genuine Expedia guest review
Beautiful hotel-lots to do without having to leave the property. Food was good-our favorite restaurants were Bordeaux, Portofino and Blue Mountain. People were amazingly friendly-we will recommend this resort to others and we plan on going back!Genuine Expedia guest review
"Can't wait to go back!"
This was our first trip to Jamaica and definitely not our last. We read many reviews before choosing this one. It's a new resort so everything is in tip top shape and beautiful. The staff was very friendly and helpful. The food was amazing! Try the beef and lobster dish from Bordeaux the French restaurant! There are also lots of excursions to pick from. […] We went zip lining which was soooo much fun! I don't do roller coasters but I did this and it was the most fun I've ever had! I give this trip a five out of five stars!! Read moreGenuine Expedia guest review
"I expected better"
On the good side, everyone at the resort is very pleasing. They all want to help and cater to your every need. The beach is huge and there is plenty of room at the pool. The rooms are very spacious and the view is beautiful. There were some pretty serious drawbacks which would result in me not recommending this hotel. The first is the quality and flavor […] of the food. The buffets in the morning are nice, but I have had just as good back here at home. The lunch and dinner restaurants are really a disappointment. For example, their Italian restaurant spicy tomato sauce was barely spicy and was bland on top of that. The Mexican restaurant fajitas were ok, but not very flavorful. Their tortilla soup tasted like it was made with cheap tomato paste. Then, you have their signature Hibachi restaurant which takes a couple days to get a reservation for. The sushi there was very cheaply made. The hibachi was ok, but I have tasted so much better less than 5 minutes from my house. No flavorful food could be found on the resort. The hard sell on their unlimited vacation plan was a major turn off. I had to say no 4 times. This is a big sell for them, but I don't go to a resort to have something sold to me. No means no! The WiFi is another major disappointment. We got wifi access as part of our room, and we quickly found that it was not very reliable. It went up and down all the time. Lastly, the room just wouldn't get cool enough. It was stuck at 76 degrees all the time Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )