"Great place with great staff"
Had excellent experience and would definitely do it againGenuine Expedia guest review
Phenomenal resort. The room was very clean and nice. The staff friendly and helpful. They couldn't do enough for you. The restaurants were great and a good variety. This was our second time at this resort and we will go back again.Genuine Expedia guest review
Response by Secrets St. James Montego Bay - Luxury All Inclusive Dear Valued Guest: Thank you so much for having visited our resort once again and for taking the time to share your review. We truly appreciate your kind words and particularly, the commendation of our staff and food. Best Regards, Christina Smith eConcierge Assistant
"Very relaxing all-inclusive resort"
Just got back from Secrets St James Montego Bay for a 4 night getaway. The resort was very clean and organized. The staff was very quick to accommodate our needs. The staff member who cleaned our room was excellent - took great pride her job and always made our room feel refreshing. The restaurants' staff was very attentive even when busy. The food […] was mostly just decent with the exception of the hibachi at Himitsu & also El Patio, the Mexican restaurant - those dinners were excellent. There's also a jerk chicken cart that comes by the pool in the afternoon that you want to get in line for. We stayed during the first week of June which is considered off season so it wasn't very crowded and I appreciated the quiet. St James & Wild Orchid pretty much share everything but I think it's more quiet at the St James end because all the restaurants & entertainment are at the Wild Orchid end. A swim out snorkeling session is free but we paid extra do go out further on a glass bottom boat to the drop off - we thought it was worth the $40. The fitness center had free weights, bench press, universal machine, four treadmills, and two ellipticals. I had a very nice basic pedicure at the spa and it came with the use of their hydrotherapy circuit, which had hot tubs with a variety of jets, a cold plunge, a steam room, a sauna, and shower sprays. It was a very relaxing and fun experience. I would definitely recommend this resort to those who are looking for a laid back, yet indulgent vacation. Read moreGenuine Expedia guest review
"Great hotel next to the beach and private pool."
We had a wonderful experience loved all the hospitality and service. Everyone was right on point didn't have to wait for nothingGenuine Expedia guest review
"Paradise in Paradise"
Wonderful resort, clean, hospitable and all the staff were super friendly and helpful. It's like staying in heaven. The food was outstanding everywhere as well as the on site entertainment. Not a single complaint from us at all. 10/10Genuine Expedia guest review
Great staff , great food & entertainment & always a good time. This was our 2nd time here & we loved it!Genuine Expedia guest review
I would rate the resort with an excellent except the rooms had a funny smell to them....other than that everything was very good, the food, the entertainment and especially the staff.Genuine Expedia guest review
"Secrets St. James, Jamaica"
The hotel was great. The room was excellent and the food was superb!Genuine Expedia guest review
"Just good for a first trip"
It is not a luxury hotel, it is just a resort with good amenitiesGenuine Expedia guest review
"A beautiful romantic getaway on the beach"
Everything was above and beyond my expectations. Nothing was out of place, the staff, the room, the resort were all beautifully executed. All your needs were met quickly and with a smile.Genuine Expedia guest review
Staff & Food were Excellent, really enjoyed our stay & Ladies in the Wedding Dept. really extended their services & we are greatly appreciated!!!!Genuine Expedia guest review
Wonderful Resort. Beautiful resort. would recommend this resort to all. We would definitely go back here again. My only regret would be to stay longer.Genuine Expedia guest review
"Beautiful hotel and amazing people"
An incredible experience I will go back every year if is possible.Genuine Expedia guest review
Top-notch customer service, great drinks, delicious food and wide variety, beautiful ocean. Adults only rule is great.Genuine Expedia guest review
"Friendly and Exceptional Service"
I celebrated a mile stone birthday this month. The staff went out of their way to make me feel special. Lots of fun activities. Food and drink were top shelf!Genuine Expedia guest review
"Great, great resort"
It was a lovely stay. Besides a few biting mosquitos in our room which the staff came to spray away, our stay was great.Genuine Expedia guest review
"very nice hotel, close to water"
loved everything, hotel staff was right tere for every little thing. we would love to go back every yearGenuine Expedia guest review
"Great location, right on the beach"
The grounds were immaculate! Very tropical,setting complete with peacocks walking around! All restrooms were extremely clean all the time, which is rare on the beach. The rooms were great also with a whirlpool soaking tub included. The staff was always very friendly and helpful. Drinks were a bit weak though, but they are unlimited. The cooking class […] was great also. Offered us a hands on experience and tasting of our prepared dish. Read moreGenuine Expedia guest review
We first arrived at the hotel and were greeted by the hotel manager. There was another couple who had also just arrived and he was looking through a checklist to find there names but was unsuccessful. He then asked for our names and we were not on the list either so he sent us to one of the desks located in the lobby. We were going to bring our luggage […] but the bus boy insisted he bring it to our room for us. The lady at the front desk was also unsuccessful in finding our hotel reservation in the computer and proceeded to ask me if I had my receipt. Luckily from reading reviews I had heard this happened to a couple before and made sure I printed and brought with me all my vouchers and receipts. After giving her my receipt she " found" us in the computer however our room was not ready. The manager insisted he "upgrade" us to a better room which we thought sounded great however we ended up waiting 3 hrs to get checked into this room and even longer for our luggage to finally get sent to the right room. This " great" room didn't look any different from the original room I booked in the first place and better yet the ac didn't work. When we calle for maintenance they said we needed to make sure the doors were closed and locked and it would work. We thought maybe it Was working and was just us until we talke to another couple who said there room was freezing. Other than this it was a very nice resort. It was big and the staff was helpful. The pools were nice and well kept. Read moreGenuine Expedia guest review
Staff was willing to do whatever to ensure we had a great trip. Room was very close to all pools and ocean. Short walk to everything including the restaurants. Preferred Club was not worth the upgrade as anyone can go anywhere in the resort. Definitely would recommend to everyone.Genuine Expedia guest review
Everything about this trip was amazing. From start to finish,the hotel staff was great, the water was warm, and the drinks were flowingGenuine Expedia guest review
"WOW...what a great all inclusive experience!"
Food/room/hotel/staff/beach/pool was totally AWESOME experienceGenuine Expedia guest review
We had a great stay. Everything was very clean and the hotel staff was very friendly. The only little problem we had was the transfers to the airport and the front desk staff. From what the front desk told us, they have no transfer system. We took a cab from the airport and it was $35.00 US. Only took about 20 minutes. We later got a call asking us […] how the taxi was and telling us the hotel had transfers for $10.00 a person. When we went to sign up for it, they told us they did not know what we were talking about and were not helpful. She did make a call to a person, five feet away, and she said they had transfers for $12.00 a person. Why didn't the front desk know this? Turns out they did not have any running the time we wanted and had to take a cab. This time it was $40.00. Not a big deal, but you would think the front desk could tell you about this. Anyway, don't let that effect your choice, just be ready. Hotel, food, staff and grounds are great. Read moreGenuine Expedia guest review
"Wonderful place to relax"
Wonderful place to relax and the staff was excellent. The property was perfectly manicured and beautiful. Great food choices - always had somewhere for a snack or full meal.Genuine Expedia guest review
"Wife birthday April 24"
This was our first time in jamaica and it was so far the best stay we ever had the food and services was out standing. Can't wait to go backGenuine Expedia guest review
"Excellent resort for couples or not."
I arrived at the Secret April 24 and left on the 29. Upon my arrival at the hotel I was greeted with the outmost smile I have ever seen. right away I was brought a drink. My check in was smooth and the usher took our bags to our room. The view was breathtaking. Fantastic time, staff attentive to all your needs, food excellent. Great concierge that […] plan all the activities you wish to do. all 3 pools were clean and towels were always available with drinks from the waiters. The staff is always so happy and nice. Overall this was one of the best vacation I have ever had and I do travel very much all over the world. Read moreGenuine Expedia guest review
The food was excellent with plenty of choices, the staff was very friendly and welcoming. The pools and beach were wonderful. Beautiful location.Genuine Expedia guest review
"Taste of paradise"
The resort as a whole was exceptional. The service is incredible. I would definitely recommend this resort.Genuine Expedia guest review
It was a really nice trip!!! The beach is fabulous! The hotel is not far from the airport about 20 minutes and $40. It is about 2 hours from Ocho Rios (Dunn River Falls), the main attraction we visited. This resort has just about everything you would need. We had a photo shoot, spa/massage/pedicure, gym/basketball/long tennis, multiple restaurants (best […] was Bordeaux, the French Restaurant and the worst was El Patio, the Mexican one). They have night life, talent show, movies and much more. It was definitely worth every penny. It cost me and my husband $3500 for the week to stay at the resort. Read moreGenuine Hotels.com guest review
"Amazing, relaxing hotel right on the beach."
Warm welcome from staff. All staff are friendly and willing to do what it takes to satisfy your needs. They constantly acknowledge the guests and I liked that I was not ignored. I am not a big breakfast person but at this hotel there is such a wide variety of food you will find something you like. I loved the breakfast they served each day. I have read […] mixed reviews about getting to the beach early to get a lounge chair. I did not encounter this issue because there were many chairs to choose from and staff are always available to help. The jerk chicken from the cart was excellent. The temperature in Jamaica is nice and warm but there are enough bars around to keep you cool. I also appreciate that this is an adult only resort. I have stayed at many hotels before and I have to commend Secrets for paying attention to details to the needs of their guests. Read moreGenuine Expedia guest review
Nice place, did not get the room we were expecting as we were informed said room is actually in preferred section of hotel and would be $80+ per night. Do Not waste your time with UVC presentation. Hotel staff is great and very friendlyGenuine Expedia guest review
"Nice hotel, nice beach ,swimming pools perfect."
we spent great time perfect weather in april ,nice beach nice atmosphere ,food ok breakfast variety perfectGenuine Expedia guest review
"Clean, relaxing all-inclusive"
Beautifully manicured property right on the beach & convenient to the airport. We were greeted with friendly service and rum punch, and our room was nice, modern, and had an ocean view. The restaurants were decent, on par with other all-inclusives we've stayed at - certainly nothing special but got the job done. There were always open chairs at the […] beach, and plenty of bars throughout the property. Only negative was the pressure to get us to sign up for some unlimited vacation club thin the first couple days - once we dodged that all the other staffers were relaxed & friendly. Glad we stayed here & would consider doing so again if we return to MoBay (thinking of Negril next time). Read moreGenuine Expedia guest review
"Preferred club had excellent service close to pool"
Really enjoyed this resort. Beautiful beach with crystal clear water and white sand. Buffet was excellent, heated pool in the preferred club area, nice rooms with minibarGenuine Expedia guest review
"The best vacation ever."
This was the best vacation ever, the people are amazing and know how to treat there guest ,the food was amazing everything tastes fresh, and the beach water is like a huge pool very clean water. The pool area was a lot of fun and there is always something to do a lot of activities in this hotel you wont be bored for a second I would definitely want […] to come back here YA MON :) Read moreGenuine Expedia guest review
Response by Secrets St. James Montego Bay - Luxury All Inclusive Dear Valued Guest: Thank you for having selected our resort for your recent vacation. It was a pleasure to host you and I am particularly happy to read that your entire experience was a great one. We truly appreciate your positive mention about our food and facilities which has been used as motivation for our team to continue doing a great job. Thank you for sharing your review of our resort. Best Regards, Christina Smith eConcierge Assistant
"Nice hotel. Adults only"
Very nice hotel. Staff were very nice and helpful. Room was nice. Beach was awesome. Restaurants were great. Room service food not good. Tell them if you are celebrating a birthday or anniversary before you go and you will find cake, champagne and bottles of rum waiting for you upon arrival. The coconut guy was on vacation one day. One of the staff […] climbed a tree for us to get us coconuts then took it to the bar and added rum. It was amazing. Read moreGenuine Expedia guest review
Response by Secrets St. James Montego Bay - Luxury All Inclusive Dear Valued Guest: Your time taken to share your feedback with us is much appreciated. I am very pleased to see that you loved many things about our resort, especially our restaurants, the beach and our staff. With regard to the food served via room room service, it is regrettable that your experience was not as intended. As with other reviews, your comments have been forwarded to the department heads so that improvements can be made. Thanks again for having visited or lovely resort. Regards, Christina Smith eConcierge Assistant
"Will Always Come Back....."
On arrival, the front desk staff were amazing. i felt so comfortable and at home. Marlene Dixon was sooo sweet, very helpful and accommodating. Big up Shanique and Leteisha. The preferred area is great and it try to afford it next time. The food is great, especially the breakfast. I think they should expand and have an area for only family where kids […] would be allowed. LOL I will always recommend this Hotel. Read moreGenuine Expedia guest review
"Was absolute heaven! A great getaway!"
If you are looking for a couples getaway this is a great choice. Everything was perfect!Genuine Expedia guest review
"Best hotel in Montego bay."
It was the perfect mini vacation for my boyfriend myself. We had a wonderful time. Completely very romantic related for both of us. We can't wait to visit again.Genuine Expedia guest review
"Perfect for couples"
Great for relaxing, not partying. Food is exceptionally good for all-inclusive.Genuine Expedia guest review
"Well worth the money!"
As far as vacations go..... This one certainly ranked at the top of our list! We celebrated our 35th Anniversary with our adult children along with their significant other. The resorts many activities and easy availability to island excursions answered each couples' unique personalities. One couple used the gym each morning, while others enjoyed creating […] a tropical oil painting, hermit crab racing & learning how to make a palm leaf hat. The dolphin excursion was enjoyed by the women one day while the men found an enjoyable afternoon floating at the pool bar. Outdoor movies & excellent entertainment filled the evenings following a delicious dinner at one of the many restaurant choices. The beaches were well maintained & perfect for sunbathing, swimming, or boating. Read moreGenuine Expedia guest review
"Let Good Times Roll"
Great time all over the resort ,good food,people, staff great ,Candy Rush,Tweety K,Al,Venesa,Genius,Front desk Malecia,Lekeisla,Alicia,Thank You All! The Smith #3111Genuine Expedia guest review
"Adult only hotel -great views, close to airport"
Great long weekend at a beautiful hotel. Room was spacious and clean - bed was very soft. The staff was extremely friendly without being over the top. Pools and beaches were relaxing and fun. The pool side entertainment was not cheesy! The free guided snorkeling trips off the beach were amazing - we did it twice. Bring your own goggles or snorkel gear […] if you have it in order to do it yourself. Great variety of restaurants. Tasty jerk chicken stand near the beaches. Restaurant food was good, not amazing. The hibachi restaurant was a fun night to meet other couples. All in all we had a blast and would go back! Read moreGenuine Expedia guest review
"beautiful hotel on the beach,"
My best vacation ever! Great people working in this hotel! I arrived around 10 am, but I get a room right away and everything was so perfect!! When we check out,ledi on front desck Natalya-she was so nice and helpful, so professional!!! I will recommend this hotel to all my friends!!!Thank you!!!Genuine Expedia guest review
Response by Secrets St. James Montego Bay - Luxury All Inclusive Dear Valued Guest: Thank you for taking the time to share your feedback of our resort. I am happy to read that you enjoyed what we had to offer and found our staff to be pleasant and professional. It was certainly our pleasure to have hosted you and we are very grateful to be listed as your best vacation to date. Best Regards, Christina Smith eConcierge Assistant
"Everything you need in a resort!"
Secret's St. James was a paradise compound. The food was good for an all-inclusive. Blue Mountain (Jamaican cuisine) was very good. We enjoyed that there was so much to do at the resort. You never really have to leave the resort because their is the beach, pool, restaurants, live music, and casino. Room service is included in the all-inclusive package, […] which was really nice on the days we didn't want to sit at a restaurant so we could hurry to the beach. There is a shuttle that will take you to Margaritaville, which is convenient. The only negative was that my friends iphone was stolen at the bar that night. A person danced with her and stole her phone right out of her purse. Just be careful with what you take out of the resort. We were really excited about the $200 hotel credit we received with the expedia package, however, we were disappointed when we arrived and we were only able to use it in increments of $40 at the spa. So then we were told we could have $100 increment if we signed up for some Sercrets meeting that was held at 8a, the next day. We didn't want to spend our vacation going over Secrets resort locations and were frustrated that they had us sit there for 40 minutes while they tried to talk us into it. That was the only real disappointment of the resort. Read moreGenuine Expedia guest review
"Grounds, food, and the beach...but not the room."
Everything was as advertised except: room cleanliness was subpar: roaches, scum, smell, worn furniture. Also, the "credits" that are advertised are not discretionary. You are restricted as to what you can use them for i.e. only $40 (out of $200) can be used towards the spa. Really?Genuine Expedia guest review
Response by Secrets St. James Montego Bay - Luxury All Inclusive Dear Valued Guest: We do appreciate the time you have taken to update us on your experience at our resort. I am happy to note your liking for our beautiful property, the food and services overall. It is regrettable thought that the state of your room was below standard and for this we hope that you can accept our sincere apology. This was certainly not our intention as we are usually known for giving excellent service. Our management team has already reviewed your feedback and are continuously working to ensure that consistent excellent service is being delivered to all our guests. With regard to the resort coupons received, this is an added discount incentive for guests and follows the typical standards of coupon use. With this, guests are able to have coupons for more than one services. We do apologize if this was not clearly explained by the representative. Thank you again for sharing your review with us. Regards, Christina Smith eConcierge Assistant
Over the Years My wife & I have tried several different All Inclusive resort brands and each time came up extremely disappointing from numerous perspectives so we have avoided them altogether. We have been to Jamaica many times (over 15) over the years (You just can't match the Jamaicans)(Friendlieness and so enthusiastic to tend to your every need […] with NO PROBLEM). We just went back again and it was a last minute trip so we were unable to book our usual boutique resort villa and Secrets St James surprisingly had some club suites available. We have passed it numerous times while in Jamaica and the property is picturesque. It sits on one of the most beutiful pieces of beachfront and has very calm water which we tend to enjoy because it makes it so nice to snorkel right from your own beach. We decided to give it a try after reading about 25 positive reviews on several sites. Well I can't tell you how PLEASANTLY SURPRISED we were with the entire experience. Again The Jamaican people are unmatchable with customer service, The facility is outstanding in every facet. The food choices & quality. Past all inclusives have always lacked in this area , NOT SECRETS & no need to go make reservations (Except for Hibachi) for any of thier restaurants. Endless swim up bars (Uncrowded). 24hr room service with a pretty extensive menu. We also found the quality of the people staying at secrets were so nice, we made so many new friends. We will be going back. Secrets resorts! Read moreGenuine Expedia guest review
Response by Secrets St. James Montego Bay - Luxury All Inclusive Dear Valued Guest: Thank you for choosing to visit our resort on your recent trip to Jamaica. I am happy to note that we were able to exceed your expectations and you have no report of a bad moment for the entire duration of your stay. Your commendation of our staff’s friendliness and enthusiasm is much appreciated as well as your love for our food and beverage, activities and overall service delivery. Our management team is continuously making improvements based on our guests’ comments and we do thank you for taking the time to share your feedback with us. I can assure you that we will remain committed to maintaining our areas of strength and making improvements for the greater satisfaction of our guests. I do hope that you will visit us again and experience all that is to come. Best Regards, Christina Smith eConcierge Assistant
This resort is a touch of class. The staff was friendly courteous and beyond our expectations. Our housekeeper Shumon provided all our needs required for a comfortable stay in our room. The food was exquisite.Overall I rate this resort a10Genuine Expedia guest review
Response by Secrets St. James Montego Bay - Luxury All Inclusive Dear Valued Guest: We are very happy that we had the pleasure of being of service to you and thank you for making us your destination of choice!! We certainly appreciate that you have taken the time to share with us and do look forward to hosting you on a future visit. Very best regards, Caulette Mornan Social Networking/eConcierge
"What was missing"
Traveled alone and felt safe the entire time. When the staff outside found out went out of their way to make sure I was having a great time and included me in events. They should have Wi-Fi free for everyone. I have never stayed at that highly rated hotel/resort with out that as not free. Conditioner should be automatically in the bathrooms. You shouldn't […] need to ask for it. Very common thing to expect like every other 4 star or higher I have stayed in. Food was left to long in the room service pick up that made the clothes smell in the closet. Outdoor staff was amazing. Great personalities. Wish I spent more time with them. Great food. Should of had ground transportation explained at check in and a person at the desk 24 hours a day to assist in these matters. Read moreGenuine Expedia guest review
"Luxury at its best!"
Stayed here for 3 nights in preferred section. It was an unbelievable hotel with wonderful amenities. The preferred section has the perks of free wifi even on the beach, breakfast and snacks throughout the day and night, with top shelf liquor. The beach was awesome and secluded. However, take water shoes because it is very rocky. The pool area is also […] secluded and quiet, but you have the ability to go to other pools on the grounds. Restaurants are a bit far away but you can call staff to transport you in a golf cart. I was never bothering by anyone selling timeshare / ownership. The foods was good, I wasn't impressed with their pasta - overall notches above normal all inclusive. No towel cards, no wrist bands, no long buffet lines. Seat down meals with options to various restaurants. Buffet dinner once a week - Saturday. Buffet breakfast and lunch everyday. Read moreGenuine Expedia guest review
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