"Beautiful hotel, but hotel staff needs work"
The hotel is beautiful, landscaping is excellent, the pool and the beach is beautiful. The service is one star out of five. The workers I have no idea what customer service should look like. Almost all female staff is rude. Guys are okay. The hotels need to improve the quality of their food. The World Cafe is good the breakfast, and Italian restaurant […] is cool. The other 7 hotels are probably two stars out of 5. The biggest issue is staff, we will not return or recommend because the staff is not well trained on basic customer service, like smiling. It is unfortunate because if the staff was trained the hotel would be 5 stars out of 5, oh and if the hotel restaurants had better food. Read moreGenuine Expedia guest review
"Beautiful Hotel.....Wonderful Staff"
The setting was beautiful, The hotel was well staffed and everything went smoothly. The staff was courteous, helpful.....Cust. Service @ its best. Troy - Waiter @ blue Mountain was an excellent waiter, he was kind, patient and courteous.Genuine Expedia guest review
The vouchers you receive when you check in should be used any way you want instead of specific things. Other than that everything is great.Genuine Expedia guest review
"Best experience and vacation I have ever had."
Everything was excellent! I enjoyed the scenery, the hotel staff was pleasant , everything is easy to comprehend and follow. Perfect get away.Genuine Expedia guest review
"Secrets should not be kept a secret"
Being Sandals members, we were very skeptical about staying at a Secrets. However, we found a great deal for Secrets St. James Montego Bay. Upon arrival, we were offered cocktails and snacks. The room was not ready, so they directed us to one of the all-inclusive restaurants, where we ate a quick lunch. By the time we were finished, we were able to […] check in and go to our room. When we entered our room, we were amazed. It was just as beautiful as the pictures on the internet and more spacious than it appeared on the computer. We were very impressed. There was a whirlpool bathtub, shower, large double sink vanity, and private bathroom that could all be separated in the open layout with a curtain. A giant bed, big screen tv, couch, table and chairs in a suit-like setting. There was a private hot tub on the porch, with a table and chairs to sit at and enjoy watching the pool and ocean OR sit with the peacocks, friendly kitties, and wildlife that are literally right at your sliding glass door step! There were two infinity pools in our VIP section, one heated and one unheated. We used both. The food was delicious, with many choices including Italian, French, Chinese, & Mexican. The dining staff was exceptionally friendly and accommodating. The beaches in Montego Bay are more rocky & less spacious than Negril, but there wear plenty of beach to walk along. Long story short, we ended up becoming Vacation Club members at Secrets. Secrets is comparable to Sandals…it's that wonderful! Read moreGenuine Expedia guest review
"nice hotel ideal location"
food was great excellent service, had one negative experience with the quest located in the room next to mine the night before we were to check out . Evidently the quest went to the the disco and left the television on blasting the music at 12 midnight, several calls were made to the front desk to no avail. Had to wait until the quest finally came back […] to the room for relief. Read moreGenuine Expedia guest review
"Nice Hotel, Food and Service Could be Better"
We stayed here for a week in June. I thought the room and facilities were nice. Be warned-- they advertise this as TWO resorts (St. James & Wild Orchard) but really it is just one large resort. So pick whichever room you find cheaper! I was very disappointed with the food and hotel service. I found the ladies at the excursion desk to be moody. The […] wait staff tend to have the same rehearsed set of words over and over every time you dine. it grows old. To top it off the food isn't great. I had trouble finding food i really enjoyed. Read moreGenuine Expedia guest review
We had a great time traveling into the city, good time at the beach !Genuine Expedia guest review
"Great place with great staff"
Had excellent experience and would definitely do it againGenuine Expedia guest review
Phenomenal resort. The room was very clean and nice. The staff friendly and helpful. They couldn't do enough for you. The restaurants were great and a good variety. This was our second time at this resort and we will go back again.Genuine Expedia guest review
Response by Secrets St. James Montego Bay - Luxury All Inclusive Dear Valued Guest: Thank you so much for having visited our resort once again and for taking the time to share your review. We truly appreciate your kind words and particularly, the commendation of our staff and food. Best Regards, Christina Smith eConcierge Assistant
"Very relaxing all-inclusive resort"
Just got back from Secrets St James Montego Bay for a 4 night getaway. The resort was very clean and organized. The staff was very quick to accommodate our needs. The staff member who cleaned our room was excellent - took great pride her job and always made our room feel refreshing. The restaurants' staff was very attentive even when busy. The food […] was mostly just decent with the exception of the hibachi at Himitsu & also El Patio, the Mexican restaurant - those dinners were excellent. There's also a jerk chicken cart that comes by the pool in the afternoon that you want to get in line for. We stayed during the first week of June which is considered off season so it wasn't very crowded and I appreciated the quiet. St James & Wild Orchid pretty much share everything but I think it's more quiet at the St James end because all the restaurants & entertainment are at the Wild Orchid end. A swim out snorkeling session is free but we paid extra do go out further on a glass bottom boat to the drop off - we thought it was worth the $40. The fitness center had free weights, bench press, universal machine, four treadmills, and two ellipticals. I had a very nice basic pedicure at the spa and it came with the use of their hydrotherapy circuit, which had hot tubs with a variety of jets, a cold plunge, a steam room, a sauna, and shower sprays. It was a very relaxing and fun experience. I would definitely recommend this resort to those who are looking for a laid back, yet indulgent vacation. Read moreGenuine Expedia guest review
Response by Secrets St. James Montego Bay - Luxury All Inclusive Dear Valued Guest: Thank you for your kind review of our resort. It is a great to note that you had an overall relaxing and fun experience and enjoyed so many different things about the resort. All your comments are much appreciated and have been shared with our team so that the areas needing improvement can be addressed. Also, we will continue to work on maintaining those positive areas mentioned as well. Thanks again for sharing your feedback with us. Best Regards, Christina Smith eConcierge Assistant
"Great hotel next to the beach and private pool."
We had a wonderful experience loved all the hospitality and service. Everyone was right on point didn't have to wait for nothingGenuine Expedia guest review
Response by Secrets St. James Montego Bay - Luxury All Inclusive Dear Valued Guest: Thank for having visited our lovely resort. I am happy to read that you had a great experience and the level of service was to your liking. Your review is much appreciated and it it was truly a pleasure to have been your hosts. Best Regards, Christina Smith eConcierge Assistant
"Paradise in Paradise"
Wonderful resort, clean, hospitable and all the staff were super friendly and helpful. It's like staying in heaven. The food was outstanding everywhere as well as the on site entertainment. Not a single complaint from us at all. 10/10Genuine Expedia guest review
Great staff , great food & entertainment & always a good time. This was our 2nd time here & we loved it!Genuine Expedia guest review
Response by Secrets St. James Montego Bay - Luxury All Inclusive Dear Valued Guest: Thanks for sharing your review of your most recent stay at our resort. It was a pleasure to host you and our team is pleased that you enjoyed the food, entertainment and service given. Thanks for coming a second time around. Best Regards, Christina Smith eConcierge Assistant
I would rate the resort with an excellent except the rooms had a funny smell to them....other than that everything was very good, the food, the entertainment and especially the staff.Genuine Expedia guest review
Response by Secrets St. James Montego Bay - Luxury All Inclusive Dear Valued Guest: Thank you for having visited our resort. We appreciate you taking the time to share your feedback with us as these are very important to our operation and continued success. I am very happy to read that your experience was a great on overall. Thank you also for your comment about the smell in the room. We are grateful that you mentioned it so that we are able to do the necessary work to fix the issue. Despite this, I am happy that our food, entertainment and other areas were to your liking. It was a pleasure to have been your host. Best Regards, Christina Smith eConcierge Assistant
"Secrets St. James, Jamaica"
The hotel was great. The room was excellent and the food was superb!Genuine Expedia guest review
Response by Secrets St. James Montego Bay - Luxury All Inclusive Dear Valued Guest: I am really pleased to read that you had a great stay with us. It is especially nice to note that we had all that you needed and that the food and room were to your liking. Thank you for having selected our resort and for sharing your review. Best Regards, Christina Smith eConcierge Assistant
"Just good for a first trip"
It is not a luxury hotel, it is just a resort with good amenitiesGenuine Expedia guest review
"A beautiful romantic getaway on the beach"
Everything was above and beyond my expectations. Nothing was out of place, the staff, the room, the resort were all beautifully executed. All your needs were met quickly and with a smile.Genuine Expedia guest review
Response by Secrets St. James Montego Bay - Luxury All Inclusive Dear Valued Guest: It is always our aim with every guest to go above and beyond and so, I am happy to note that the experience provided exceeded your expectations. Your feedback is much appreciated as it helps us to maintain and improve our service delivery when shared among our team. Thank you for having visited our lovely resort and for taking the time to share your review with us. Best Regards, Christina Smith eConcierge Assistant
Staff & Food were Excellent, really enjoyed our stay & Ladies in the Wedding Dept. really extended their services & we are greatly appreciated!!!!Genuine Expedia guest review
Response by Secrets St. James Montego Bay - Luxury All Inclusive Dear Valued Guest: Thank you so much for your kind comments about our staff and food. I am also happy that you had a nice experience with the ladies from our weddings department as well. It was a pleasure to have been your host! Best Regards, Christina Smith eConcierge Assistant
Wonderful Resort. Beautiful resort. would recommend this resort to all. We would definitely go back here again. My only regret would be to stay longer.Genuine Expedia guest review
"Beautiful hotel and amazing people"
An incredible experience I will go back every year if is possible.Genuine Expedia guest review
Top-notch customer service, great drinks, delicious food and wide variety, beautiful ocean. Adults only rule is great.Genuine Expedia guest review
"Friendly and Exceptional Service"
I celebrated a mile stone birthday this month. The staff went out of their way to make me feel special. Lots of fun activities. Food and drink were top shelf!Genuine Expedia guest review
"Great, great resort"
It was a lovely stay. Besides a few biting mosquitos in our room which the staff came to spray away, our stay was great.Genuine Expedia guest review
"very nice hotel, close to water"
loved everything, hotel staff was right tere for every little thing. we would love to go back every yearGenuine Expedia guest review
"Great location, right on the beach"
The grounds were immaculate! Very tropical,setting complete with peacocks walking around! All restrooms were extremely clean all the time, which is rare on the beach. The rooms were great also with a whirlpool soaking tub included. The staff was always very friendly and helpful. Drinks were a bit weak though, but they are unlimited. The cooking class […] was great also. Offered us a hands on experience and tasting of our prepared dish. Read moreGenuine Expedia guest review
We first arrived at the hotel and were greeted by the hotel manager. There was another couple who had also just arrived and he was looking through a checklist to find there names but was unsuccessful. He then asked for our names and we were not on the list either so he sent us to one of the desks located in the lobby. We were going to bring our luggage […] but the bus boy insisted he bring it to our room for us. The lady at the front desk was also unsuccessful in finding our hotel reservation in the computer and proceeded to ask me if I had my receipt. Luckily from reading reviews I had heard this happened to a couple before and made sure I printed and brought with me all my vouchers and receipts. After giving her my receipt she " found" us in the computer however our room was not ready. The manager insisted he "upgrade" us to a better room which we thought sounded great however we ended up waiting 3 hrs to get checked into this room and even longer for our luggage to finally get sent to the right room. This " great" room didn't look any different from the original room I booked in the first place and better yet the ac didn't work. When we calle for maintenance they said we needed to make sure the doors were closed and locked and it would work. We thought maybe it Was working and was just us until we talke to another couple who said there room was freezing. Other than this it was a very nice resort. It was big and the staff was helpful. The pools were nice and well kept. Read moreGenuine Expedia guest review
Staff was willing to do whatever to ensure we had a great trip. Room was very close to all pools and ocean. Short walk to everything including the restaurants. Preferred Club was not worth the upgrade as anyone can go anywhere in the resort. Definitely would recommend to everyone.Genuine Expedia guest review
Everything about this trip was amazing. From start to finish,the hotel staff was great, the water was warm, and the drinks were flowingGenuine Expedia guest review
"WOW...what a great all inclusive experience!"
Food/room/hotel/staff/beach/pool was totally AWESOME experienceGenuine Expedia guest review
We had a great stay. Everything was very clean and the hotel staff was very friendly. The only little problem we had was the transfers to the airport and the front desk staff. From what the front desk told us, they have no transfer system. We took a cab from the airport and it was $35.00 US. Only took about 20 minutes. We later got a call asking us […] how the taxi was and telling us the hotel had transfers for $10.00 a person. When we went to sign up for it, they told us they did not know what we were talking about and were not helpful. She did make a call to a person, five feet away, and she said they had transfers for $12.00 a person. Why didn't the front desk know this? Turns out they did not have any running the time we wanted and had to take a cab. This time it was $40.00. Not a big deal, but you would think the front desk could tell you about this. Anyway, don't let that effect your choice, just be ready. Hotel, food, staff and grounds are great. Read moreGenuine Expedia guest review
"Wonderful place to relax"
Wonderful place to relax and the staff was excellent. The property was perfectly manicured and beautiful. Great food choices - always had somewhere for a snack or full meal.Genuine Expedia guest review
"Wife birthday April 24"
This was our first time in jamaica and it was so far the best stay we ever had the food and services was out standing. Can't wait to go backGenuine Expedia guest review
"Excellent resort for couples or not."
I arrived at the Secret April 24 and left on the 29. Upon my arrival at the hotel I was greeted with the outmost smile I have ever seen. right away I was brought a drink. My check in was smooth and the usher took our bags to our room. The view was breathtaking. Fantastic time, staff attentive to all your needs, food excellent. Great concierge that […] plan all the activities you wish to do. all 3 pools were clean and towels were always available with drinks from the waiters. The staff is always so happy and nice. Overall this was one of the best vacation I have ever had and I do travel very much all over the world. Read moreGenuine Expedia guest review
The food was excellent with plenty of choices, the staff was very friendly and welcoming. The pools and beach were wonderful. Beautiful location.Genuine Expedia guest review
"Taste of paradise"
The resort as a whole was exceptional. The service is incredible. I would definitely recommend this resort.Genuine Expedia guest review
It was a really nice trip!!! The beach is fabulous! The hotel is not far from the airport about 20 minutes and $40. It is about 2 hours from Ocho Rios (Dunn River Falls), the main attraction we visited. This resort has just about everything you would need. We had a photo shoot, spa/massage/pedicure, gym/basketball/long tennis, multiple restaurants (best […] was Bordeaux, the French Restaurant and the worst was El Patio, the Mexican one). They have night life, talent show, movies and much more. It was definitely worth every penny. It cost me and my husband $3500 for the week to stay at the resort. Read moreGenuine Hotels.com guest review
"Amazing, relaxing hotel right on the beach."
Warm welcome from staff. All staff are friendly and willing to do what it takes to satisfy your needs. They constantly acknowledge the guests and I liked that I was not ignored. I am not a big breakfast person but at this hotel there is such a wide variety of food you will find something you like. I loved the breakfast they served each day. I have read […] mixed reviews about getting to the beach early to get a lounge chair. I did not encounter this issue because there were many chairs to choose from and staff are always available to help. The jerk chicken from the cart was excellent. The temperature in Jamaica is nice and warm but there are enough bars around to keep you cool. I also appreciate that this is an adult only resort. I have stayed at many hotels before and I have to commend Secrets for paying attention to details to the needs of their guests. Read moreGenuine Expedia guest review
Nice place, did not get the room we were expecting as we were informed said room is actually in preferred section of hotel and would be $80+ per night. Do Not waste your time with UVC presentation. Hotel staff is great and very friendlyGenuine Expedia guest review
"Nice hotel, nice beach ,swimming pools perfect."
we spent great time perfect weather in april ,nice beach nice atmosphere ,food ok breakfast variety perfectGenuine Expedia guest review
"Clean, relaxing all-inclusive"
Beautifully manicured property right on the beach & convenient to the airport. We were greeted with friendly service and rum punch, and our room was nice, modern, and had an ocean view. The restaurants were decent, on par with other all-inclusives we've stayed at - certainly nothing special but got the job done. There were always open chairs at the […] beach, and plenty of bars throughout the property. Only negative was the pressure to get us to sign up for some unlimited vacation club thin the first couple days - once we dodged that all the other staffers were relaxed & friendly. Glad we stayed here & would consider doing so again if we return to MoBay (thinking of Negril next time). Read moreGenuine Expedia guest review
"Preferred club had excellent service close to pool"
Really enjoyed this resort. Beautiful beach with crystal clear water and white sand. Buffet was excellent, heated pool in the preferred club area, nice rooms with minibarGenuine Expedia guest review
"The best vacation ever."
This was the best vacation ever, the people are amazing and know how to treat there guest ,the food was amazing everything tastes fresh, and the beach water is like a huge pool very clean water. The pool area was a lot of fun and there is always something to do a lot of activities in this hotel you wont be bored for a second I would definitely want […] to come back here YA MON :) Read moreGenuine Expedia guest review
Response by Secrets St. James Montego Bay - Luxury All Inclusive Dear Valued Guest: Thank you for having selected our resort for your recent vacation. It was a pleasure to host you and I am particularly happy to read that your entire experience was a great one. We truly appreciate your positive mention about our food and facilities which has been used as motivation for our team to continue doing a great job. Thank you for sharing your review of our resort. Best Regards, Christina Smith eConcierge Assistant
"Nice hotel. Adults only"
Very nice hotel. Staff were very nice and helpful. Room was nice. Beach was awesome. Restaurants were great. Room service food not good. Tell them if you are celebrating a birthday or anniversary before you go and you will find cake, champagne and bottles of rum waiting for you upon arrival. The coconut guy was on vacation one day. One of the staff […] climbed a tree for us to get us coconuts then took it to the bar and added rum. It was amazing. Read moreGenuine Expedia guest review
Response by Secrets St. James Montego Bay - Luxury All Inclusive Dear Valued Guest: Your time taken to share your feedback with us is much appreciated. I am very pleased to see that you loved many things about our resort, especially our restaurants, the beach and our staff. With regard to the food served via room room service, it is regrettable that your experience was not as intended. As with other reviews, your comments have been forwarded to the department heads so that improvements can be made. Thanks again for having visited or lovely resort. Regards, Christina Smith eConcierge Assistant
"Will Always Come Back....."
On arrival, the front desk staff were amazing. i felt so comfortable and at home. Marlene Dixon was sooo sweet, very helpful and accommodating. Big up Shanique and Leteisha. The preferred area is great and it try to afford it next time. The food is great, especially the breakfast. I think they should expand and have an area for only family where kids […] would be allowed. LOL I will always recommend this Hotel. Read moreGenuine Expedia guest review
"Was absolute heaven! A great getaway!"
If you are looking for a couples getaway this is a great choice. Everything was perfect!Genuine Expedia guest review
"Best hotel in Montego bay."
It was the perfect mini vacation for my boyfriend myself. We had a wonderful time. Completely very romantic related for both of us. We can't wait to visit again.Genuine Expedia guest review
"Perfect for couples"
Great for relaxing, not partying. Food is exceptionally good for all-inclusive.Genuine Expedia guest review
"Well worth the money!"
As far as vacations go..... This one certainly ranked at the top of our list! We celebrated our 35th Anniversary with our adult children along with their significant other. The resorts many activities and easy availability to island excursions answered each couples' unique personalities. One couple used the gym each morning, while others enjoyed creating […] a tropical oil painting, hermit crab racing & learning how to make a palm leaf hat. The dolphin excursion was enjoyed by the women one day while the men found an enjoyable afternoon floating at the pool bar. Outdoor movies & excellent entertainment filled the evenings following a delicious dinner at one of the many restaurant choices. The beaches were well maintained & perfect for sunbathing, swimming, or boating. Read moreGenuine Expedia guest review
"Let Good Times Roll"
Great time all over the resort ,good food,people, staff great ,Candy Rush,Tweety K,Al,Venesa,Genius,Front desk Malecia,Lekeisla,Alicia,Thank You All! The Smith #3111Genuine Expedia guest review
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