Overall it was wonderful - beautiful grounds - great restaurants - great beach; the main lobby staff were awful & non-responsive; the on-site shoppes are ridiculously overpriced- compared to other stays we've experienced in JAMAICA - I would return but not expect any front desk courtesy - the pool & entertainment staff were great - always ask for extra […] shots of liquor in your drinks is you wish to get a buzz - lol Read moreGenuine Expedia guest review
"Relaxing accommodations with beautiful views"
Exceeded expectations. I highly recommend this resort if you want a spacious romantic room with ocean views. The service is friendly and helpful. I own two timeshares, but I will come back to this resort due to the amazing staff and all inclusive perks. I loved the coffee bar, swim up bar, and restaurants. The exceptional service did not end when I […] returned home. I accidentally left my new bikinis to dry on the balcony. I emailed the Loss Prevention Department, and Lance, responded right away to inform me that he would FedEx my items. Secrets is a resort that everyone should know about! Read moreGenuine Expedia guest review
"Secrets St. James"
The staff and location was great. Food was fair and the views were great. The wine selection was terrible and don't expect too much if you want good beef. Every beef dish was overcooked and tough. Our room never had all the towels expected missing hand towels one day and bath mats the next. We never had bath robes like the other rooms.Genuine Expedia guest review
The vacation was amazing, food was great, staff the friendliest I've ever met. Night time entertainment was a little on the boring side.Genuine Expedia guest review
This was our first time to Jamaica and second time with the Secrets chain. The staff were friendly and accommodating. The room was nice with a great ocean view. The beaches were amazing. They offered many activities throughout the day with an itinerary placed in your room daily. This vacation was excellent and we never left the resort!Genuine Expedia guest review
I had a wonderful time at Secrets of St. James Montego Bay. The staff was excellent and was available to provide you with anything within their control.Genuine Expedia guest review
We arrived and had a quick smooth check in. The location, grounds and facility are all top notch. Being close to the airport was a big thing for us. I had alerted them we were celebrating our 30th anniversary. They had banner on our door with a fruit/cheese plate and bottle of wine. They also gave us a champagne breakfast in our room. The room was very […] comfortable but showing wear and had some issues. The shower door leaked really bad every time we showered, we had to use our extra bath towels to sop it up. So, we would be short of bath towels every day and always had to request more. We told them at the front desk but they never made an attempt to repair. It even leaked into the toilet stall next to the shower. This was not the 1st leaky shower door we had seen in a resort. I my opinion this would subtract from the resort being a 5 star. Everything else was, I beleive 5 star. The service was very good and food I would say slightly above what we had seen in other all inclusive resorts. The drinks were very good and a cut above other resorts we had been to. We didn't come here to complain or get caught up in minor distractions. We love the Jamaican culture and people and will return! Read moreGenuine Expedia guest review
"Beautiful fun resort"
Resort was very clean and beautiful. Very fun stay! The a.c. In the lobby needed to be fixed but the rest of the stay was great. Bartenders, entertainment and everyone there was very nice. Drinks were plentiful.Genuine Expedia guest review
"Wonderful private resort and beach"
We stayed for 6 days for our honeymoon and we could not have imagined a better experience. We will definitely visit again!Genuine Expedia guest review
We went with another couple and had a wonderful time. We haven't been on an adults only vacation in a long time and it was everything we hoped it would be. The restaurants had a nice variety of choices and the food was good. Portions were somewhat small but there was always somewhere to get food. We never went hungry! 24 hour room service was a nice […] perk. Preferred Club upgrade is not necessary. Waitstaff in the restaurants were not always attentive. They often forgot things we had ordered and then even after asking we never got them. Once we got our food (at the French & Italian restaurants) they did not check back to see if we needed anything, making it difficult to have drinks refilled, get parmesan cheese, etc. Drinks seemed to be light on the alcohol but that's pretty standard for an all- inclusive. The grounds were nicely maintained and the beach was beautiful. Shows were lively and fun. Overall the staff was friendly and helpful and we had a great vacation. Read moreGenuine Expedia guest review
"More than nice hotel but ........................."
Didn't really mind that food was just okay because ambience and service were excellent. What I really had a hard time dealing with was the lack of light in the room. If I wanted to see anything I had to open curtains and have anyone that passes see into my room. Totally frustrating barely able to see. Also could have used a shelf in the bathroom to […] place toiletries. If there were more light and one shelf "in front of bathroom mirror" I would rate the hotel excellent. All in all my stay was very relaxing and enjoyable. Had a lot of fun playing volley ball in the pool and other activities. Please put some more light in the rooms ......................... Read moreGenuine Expedia guest review
Best Value per Dollar Spent. Defiantly Will go back!Genuine Expedia guest review
My experience for what I paid for was just mediocre. The food was not what I expected but the service and entertainment was great.Genuine Expedia guest review
"Beautiful place with a great beach."
The Hotel was great. The staff is very slow at dinner. That's the only downside. I would recommend it to every couple!Genuine Expedia guest review
The rooms were very nice and comfortable. The restaurants are top notch! My favorite was the Bordeaux. The hotel staff was very friendly and accommodating, everything was "No problem mon". Highlight of the trip was the Horseback riding excursion, booked through Chukka tours!Genuine Expedia guest review
Awesome hotel. Friendly staff. We went here for our honeymoon and had a great time!!! I highly recommend.Genuine Expedia guest review
Great vacation perfect pool, perfect beach, perfect service.Genuine Expedia guest review
"Beautiful hotel, but hotel staff needs work"
The hotel is beautiful, landscaping is excellent, the pool and the beach is beautiful. The service is one star out of five. The workers I have no idea what customer service should look like. Almost all female staff is rude. Guys are okay. The hotels need to improve the quality of their food. The World Cafe is good the breakfast, and Italian restaurant […] is cool. The other 7 hotels are probably two stars out of 5. The biggest issue is staff, we will not return or recommend because the staff is not well trained on basic customer service, like smiling. It is unfortunate because if the staff was trained the hotel would be 5 stars out of 5, oh and if the hotel restaurants had better food. Read moreGenuine Expedia guest review
"Beautiful Hotel.....Wonderful Staff"
The setting was beautiful, The hotel was well staffed and everything went smoothly. The staff was courteous, helpful.....Cust. Service @ its best. Troy - Waiter @ blue Mountain was an excellent waiter, he was kind, patient and courteous.Genuine Expedia guest review
The vouchers you receive when you check in should be used any way you want instead of specific things. Other than that everything is great.Genuine Expedia guest review
"Best experience and vacation I have ever had."
Everything was excellent! I enjoyed the scenery, the hotel staff was pleasant , everything is easy to comprehend and follow. Perfect get away.Genuine Expedia guest review
"Secrets should not be kept a secret"
Being Sandals members, we were very skeptical about staying at a Secrets. However, we found a great deal for Secrets St. James Montego Bay. Upon arrival, we were offered cocktails and snacks. The room was not ready, so they directed us to one of the all-inclusive restaurants, where we ate a quick lunch. By the time we were finished, we were able to […] check in and go to our room. When we entered our room, we were amazed. It was just as beautiful as the pictures on the internet and more spacious than it appeared on the computer. We were very impressed. There was a whirlpool bathtub, shower, large double sink vanity, and private bathroom that could all be separated in the open layout with a curtain. A giant bed, big screen tv, couch, table and chairs in a suit-like setting. There was a private hot tub on the porch, with a table and chairs to sit at and enjoy watching the pool and ocean OR sit with the peacocks, friendly kitties, and wildlife that are literally right at your sliding glass door step! There were two infinity pools in our VIP section, one heated and one unheated. We used both. The food was delicious, with many choices including Italian, French, Chinese, & Mexican. The dining staff was exceptionally friendly and accommodating. The beaches in Montego Bay are more rocky & less spacious than Negril, but there wear plenty of beach to walk along. Long story short, we ended up becoming Vacation Club members at Secrets. Secrets is comparable to Sandals…it's that wonderful! Read moreGenuine Expedia guest review
"nice hotel ideal location"
food was great excellent service, had one negative experience with the quest located in the room next to mine the night before we were to check out . Evidently the quest went to the the disco and left the television on blasting the music at 12 midnight, several calls were made to the front desk to no avail. Had to wait until the quest finally came back […] to the room for relief. Read moreGenuine Expedia guest review
"Nice Hotel, Food and Service Could be Better"
We stayed here for a week in June. I thought the room and facilities were nice. Be warned-- they advertise this as TWO resorts (St. James & Wild Orchard) but really it is just one large resort. So pick whichever room you find cheaper! I was very disappointed with the food and hotel service. I found the ladies at the excursion desk to be moody. The […] wait staff tend to have the same rehearsed set of words over and over every time you dine. it grows old. To top it off the food isn't great. I had trouble finding food i really enjoyed. Read moreGenuine Expedia guest review
We had a great time traveling into the city, good time at the beach !Genuine Expedia guest review
"Great place with great staff"
Had excellent experience and would definitely do it againGenuine Expedia guest review
Phenomenal resort. The room was very clean and nice. The staff friendly and helpful. They couldn't do enough for you. The restaurants were great and a good variety. This was our second time at this resort and we will go back again.Genuine Expedia guest review
Response by Secrets St. James Montego Bay - Luxury All Inclusive Dear Valued Guest: Thank you so much for having visited our resort once again and for taking the time to share your review. We truly appreciate your kind words and particularly, the commendation of our staff and food. Best Regards, Christina Smith eConcierge Assistant
"Very relaxing all-inclusive resort"
Just got back from Secrets St James Montego Bay for a 4 night getaway. The resort was very clean and organized. The staff was very quick to accommodate our needs. The staff member who cleaned our room was excellent - took great pride her job and always made our room feel refreshing. The restaurants' staff was very attentive even when busy. The food […] was mostly just decent with the exception of the hibachi at Himitsu & also El Patio, the Mexican restaurant - those dinners were excellent. There's also a jerk chicken cart that comes by the pool in the afternoon that you want to get in line for. We stayed during the first week of June which is considered off season so it wasn't very crowded and I appreciated the quiet. St James & Wild Orchid pretty much share everything but I think it's more quiet at the St James end because all the restaurants & entertainment are at the Wild Orchid end. A swim out snorkeling session is free but we paid extra do go out further on a glass bottom boat to the drop off - we thought it was worth the $40. The fitness center had free weights, bench press, universal machine, four treadmills, and two ellipticals. I had a very nice basic pedicure at the spa and it came with the use of their hydrotherapy circuit, which had hot tubs with a variety of jets, a cold plunge, a steam room, a sauna, and shower sprays. It was a very relaxing and fun experience. I would definitely recommend this resort to those who are looking for a laid back, yet indulgent vacation. Read moreGenuine Expedia guest review
Response by Secrets St. James Montego Bay - Luxury All Inclusive Dear Valued Guest: Thank you for your kind review of our resort. It is a great to note that you had an overall relaxing and fun experience and enjoyed so many different things about the resort. All your comments are much appreciated and have been shared with our team so that the areas needing improvement can be addressed. Also, we will continue to work on maintaining those positive areas mentioned as well. Thanks again for sharing your feedback with us. Best Regards, Christina Smith eConcierge Assistant
"Great hotel next to the beach and private pool."
We had a wonderful experience loved all the hospitality and service. Everyone was right on point didn't have to wait for nothingGenuine Expedia guest review
Response by Secrets St. James Montego Bay - Luxury All Inclusive Dear Valued Guest: Thank for having visited our lovely resort. I am happy to read that you had a great experience and the level of service was to your liking. Your review is much appreciated and it it was truly a pleasure to have been your hosts. Best Regards, Christina Smith eConcierge Assistant
"Paradise in Paradise"
Wonderful resort, clean, hospitable and all the staff were super friendly and helpful. It's like staying in heaven. The food was outstanding everywhere as well as the on site entertainment. Not a single complaint from us at all. 10/10Genuine Expedia guest review
Great staff , great food & entertainment & always a good time. This was our 2nd time here & we loved it!Genuine Expedia guest review
Response by Secrets St. James Montego Bay - Luxury All Inclusive Dear Valued Guest: Thanks for sharing your review of your most recent stay at our resort. It was a pleasure to host you and our team is pleased that you enjoyed the food, entertainment and service given. Thanks for coming a second time around. Best Regards, Christina Smith eConcierge Assistant
I would rate the resort with an excellent except the rooms had a funny smell to them....other than that everything was very good, the food, the entertainment and especially the staff.Genuine Expedia guest review
Response by Secrets St. James Montego Bay - Luxury All Inclusive Dear Valued Guest: Thank you for having visited our resort. We appreciate you taking the time to share your feedback with us as these are very important to our operation and continued success. I am very happy to read that your experience was a great on overall. Thank you also for your comment about the smell in the room. We are grateful that you mentioned it so that we are able to do the necessary work to fix the issue. Despite this, I am happy that our food, entertainment and other areas were to your liking. It was a pleasure to have been your host. Best Regards, Christina Smith eConcierge Assistant
"Secrets St. James, Jamaica"
The hotel was great. The room was excellent and the food was superb!Genuine Expedia guest review
Response by Secrets St. James Montego Bay - Luxury All Inclusive Dear Valued Guest: I am really pleased to read that you had a great stay with us. It is especially nice to note that we had all that you needed and that the food and room were to your liking. Thank you for having selected our resort and for sharing your review. Best Regards, Christina Smith eConcierge Assistant
"Just good for a first trip"
It is not a luxury hotel, it is just a resort with good amenitiesGenuine Expedia guest review
"A beautiful romantic getaway on the beach"
Everything was above and beyond my expectations. Nothing was out of place, the staff, the room, the resort were all beautifully executed. All your needs were met quickly and with a smile.Genuine Expedia guest review
Response by Secrets St. James Montego Bay - Luxury All Inclusive Dear Valued Guest: It is always our aim with every guest to go above and beyond and so, I am happy to note that the experience provided exceeded your expectations. Your feedback is much appreciated as it helps us to maintain and improve our service delivery when shared among our team. Thank you for having visited our lovely resort and for taking the time to share your review with us. Best Regards, Christina Smith eConcierge Assistant
Staff & Food were Excellent, really enjoyed our stay & Ladies in the Wedding Dept. really extended their services & we are greatly appreciated!!!!Genuine Expedia guest review
Response by Secrets St. James Montego Bay - Luxury All Inclusive Dear Valued Guest: Thank you so much for your kind comments about our staff and food. I am also happy that you had a nice experience with the ladies from our weddings department as well. It was a pleasure to have been your host! Best Regards, Christina Smith eConcierge Assistant
Wonderful Resort. Beautiful resort. would recommend this resort to all. We would definitely go back here again. My only regret would be to stay longer.Genuine Expedia guest review
"Beautiful hotel and amazing people"
An incredible experience I will go back every year if is possible.Genuine Expedia guest review
Top-notch customer service, great drinks, delicious food and wide variety, beautiful ocean. Adults only rule is great.Genuine Expedia guest review
"Friendly and Exceptional Service"
I celebrated a mile stone birthday this month. The staff went out of their way to make me feel special. Lots of fun activities. Food and drink were top shelf!Genuine Expedia guest review
"Great, great resort"
It was a lovely stay. Besides a few biting mosquitos in our room which the staff came to spray away, our stay was great.Genuine Expedia guest review
"very nice hotel, close to water"
loved everything, hotel staff was right tere for every little thing. we would love to go back every yearGenuine Expedia guest review
"Great location, right on the beach"
The grounds were immaculate! Very tropical,setting complete with peacocks walking around! All restrooms were extremely clean all the time, which is rare on the beach. The rooms were great also with a whirlpool soaking tub included. The staff was always very friendly and helpful. Drinks were a bit weak though, but they are unlimited. The cooking class […] was great also. Offered us a hands on experience and tasting of our prepared dish. Read moreGenuine Expedia guest review
We first arrived at the hotel and were greeted by the hotel manager. There was another couple who had also just arrived and he was looking through a checklist to find there names but was unsuccessful. He then asked for our names and we were not on the list either so he sent us to one of the desks located in the lobby. We were going to bring our luggage […] but the bus boy insisted he bring it to our room for us. The lady at the front desk was also unsuccessful in finding our hotel reservation in the computer and proceeded to ask me if I had my receipt. Luckily from reading reviews I had heard this happened to a couple before and made sure I printed and brought with me all my vouchers and receipts. After giving her my receipt she " found" us in the computer however our room was not ready. The manager insisted he "upgrade" us to a better room which we thought sounded great however we ended up waiting 3 hrs to get checked into this room and even longer for our luggage to finally get sent to the right room. This " great" room didn't look any different from the original room I booked in the first place and better yet the ac didn't work. When we calle for maintenance they said we needed to make sure the doors were closed and locked and it would work. We thought maybe it Was working and was just us until we talke to another couple who said there room was freezing. Other than this it was a very nice resort. It was big and the staff was helpful. The pools were nice and well kept. Read moreGenuine Expedia guest review
Staff was willing to do whatever to ensure we had a great trip. Room was very close to all pools and ocean. Short walk to everything including the restaurants. Preferred Club was not worth the upgrade as anyone can go anywhere in the resort. Definitely would recommend to everyone.Genuine Expedia guest review
Everything about this trip was amazing. From start to finish,the hotel staff was great, the water was warm, and the drinks were flowingGenuine Expedia guest review
"WOW...what a great all inclusive experience!"
Food/room/hotel/staff/beach/pool was totally AWESOME experienceGenuine Expedia guest review
We had a great stay. Everything was very clean and the hotel staff was very friendly. The only little problem we had was the transfers to the airport and the front desk staff. From what the front desk told us, they have no transfer system. We took a cab from the airport and it was $35.00 US. Only took about 20 minutes. We later got a call asking us […] how the taxi was and telling us the hotel had transfers for $10.00 a person. When we went to sign up for it, they told us they did not know what we were talking about and were not helpful. She did make a call to a person, five feet away, and she said they had transfers for $12.00 a person. Why didn't the front desk know this? Turns out they did not have any running the time we wanted and had to take a cab. This time it was $40.00. Not a big deal, but you would think the front desk could tell you about this. Anyway, don't let that effect your choice, just be ready. Hotel, food, staff and grounds are great. Read moreGenuine Expedia guest review
"Wonderful place to relax"
Wonderful place to relax and the staff was excellent. The property was perfectly manicured and beautiful. Great food choices - always had somewhere for a snack or full meal.Genuine Expedia guest review
"Wife birthday April 24"
This was our first time in jamaica and it was so far the best stay we ever had the food and services was out standing. Can't wait to go backGenuine Expedia guest review
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