All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereChetumal / Pto. Juarez Highway, Km 289 10 Lote 2, Mz 70, Playa del Carmen, QROO, 77710, Mexico, ‏‎800-491-6126
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4.4 / 5Excellent

Score breakdown (from 494 reviews)

Average rating for:

  • Cleanliness
    4.8
  • Service
    4.5
  • Comfort
    4.6
  • Condition
    4.7
  • Neighborhood
    4.3
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5.0 / 5Outstanding
"royal haciendas, playadelcarmen"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed for 6 days, excellent service, rooms clean , they care for everything and any questions are easily answered and helped out.rooms service was very good.pool service and bar was clean ,well maintained and pool service was excellent. No complaints. Would definitely go there once again when I get a chance.
Genuine Hotels.com guest review
5 night family trip Apr 13, 2015
Shital S.
US
5.0 / 5Outstanding
"3 Generations at Playa"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Fantastic vacation for 3 generations. Wonderful service and very spacious rooms
Genuine Hotels.com guest review
7 night family trip Apr 4, 2015
Allison
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great Resort! Views were great and rooms were very large. We booked here as a friend is timeshare owner here. We traveled with 7 couples and had a great time.
Genuine Expedia guest review
Other trip Feb 20, 2015
pawelcn
US
5.0 / 5Outstanding
"Beautiful beach and views"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very relaxing stay clean rooms and grounds wonderful food and service amazing beach and pools. Can't wait to go back.
Genuine Expedia guest review
Other trip Feb 20, 2015
bill
US
5.0 / 5Outstanding
"Great time--great beach!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The vacation exceeded expectations. Booking through expedia was a great decision and everything worked out really well. We walked along the beach everyday and in comparison the beach at the Royal Hacienda was far superior to all the other spots we saw. The food was great, room service was quick. Drinks were ample. The all-inclusive, in my opinion, was the way to go. Beach service was prompt, and most everything about the hotel staff was great. They were all very friendly and helpful. The style of the room was nice. It's not a 5 star resort but it serves its intended purpose in a pleasant way. We were told the beds were queens but they were full-sized. Paddle boarding was not included in the all-inclusive, though we were led to believe it was. Kayaking is included. The pools were beautiful and warm, but the beach is where you should spend the entirety of the trip. Eat at Los Murales for sure and breakfast at La Palapa Del Sol on the patio was beautiful!
Genuine Expedia guest review
Other trip Feb 20, 2015
Hannah
US
5.0 / 5Outstanding
"Beautiful property. #paradise"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Everything about our experience was WONDERFUL. Hotel staff treated us like royalty. The food was delicious. The only downer was that there were several little bugs in our room. We have stayed at Royal Haciendas 3 other times and did NOT have this problem.
Genuine Expedia guest review
Other trip Feb 19, 2015
Amy
US
5.0 / 5Outstanding
"Great for families"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A family focused resort which had everything we were after. We didn't leave the resort and lounged by the pool or on the beach.
Genuine Expedia guest review
Other trip Feb 18, 2015
A Traveler
US
5.0 / 5Outstanding
"Great resort to relax!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We went to relax and we can both say: mission accomplished! Great staff, always smiling. We got two staff who were rude, but everyone has an off day. The pool was our favorite area, as we felt so well taken care of by all those who worked there. It was nice to see that it was also family oriented and it gave us ideas with our families :) Great place, great food, great drinks and great service. We are going back!!!
Genuine Expedia guest review
Other trip Feb 18, 2015
S-M S
US
4.0 / 5Excellent
"Great amenities, close to beach, family friendly"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Property is very well maintained, clean, spacious, HUGE..! This was our first time in Playa. Family vacation with my husband and two kids. The food is excellent, the pools are large and you are close to the beach. Really can't walk anywhere, like to town, must take a taxi or shuttle. Shuttle is not free.. We booked all our excursions thru the agency in the lobby, Thomas Moore Travel. Very convenient.. Pool towels provided.. great drinks! Don't forget to tip, tip, tip...not included in the all-inclusive package!
Genuine Expedia guest review
Other trip Feb 17, 2015
Rita
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
All inclusive breakfast & lunch were same everyday.Next time I have to find out whether hotel is time- shared.
Genuine Expedia guest review
Other trip Feb 14, 2015
Rimmy
US
4.0 / 5Excellent
"Great relaxing resort"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The resort was great in most ways - clean, reasonable service, decent food. Only issue was that we were forced to change our room on Saturday.
Genuine Expedia guest review
Other trip Feb 13, 2015
Vadim
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
relaxing and lovely. concierge was too pushy about attending the "education" session.
Genuine Expedia guest review
Other trip Feb 13, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent relaxing resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We spent eight days at the Royal Haciendas and had a very good experience. The resort was beautifully kept, spacious and comfortable throughout - both exterior spaces and the rooms. The staff was courteous, helpful and well-trained. The other guests were low-key and not obnoxious. The pool, beach and activities were decidedly "quiet and relaxing" compared to other properties where these activities are more akin to "dance club / reality TV show / spring break". We definitely appreciated and enjoyed the atmosphere at Royal Haciendas, which was very relaxing and luxurious. If we had to provide any advice, be advised that the resort typically works around bookings from Saturday to Saturday. They are up front that stays over other time periods may require changing rooms on Saturday to accommodate other guests. This happened to us, and the resort handled it well - but there was a LOT of changing going on, so it understandably took a little time on Saturday afternoon for everyone to get resituated to their new rooms. We had no complaints and look forward to returning to the resort.
Genuine Expedia guest review
Other trip Feb 12, 2015
Jason
US
5.0 / 5Outstanding
"Beautiful beach!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great vacation! We did the all - inclusive, and the food and drinks were outstanding! ! I must admit, we're picky when it comes to food quality as well. The beach was beautifully maintained, and had plenty of seating and shade available. The pools were wonderful as well, they were so WARM (actually heated! !) Which other resorts claim but don't actually do. It is a very quiet, relaxing location, and is clean and visually stunning. Spa services were excellent ad well. will not hesitate to return!
Genuine Expedia guest review
Other trip Feb 12, 2015
Nick
US
5.0 / 5Outstanding
"Everything was great but..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We were very pleased except for the fact that we paid for an ocean view ( beach side) room and could not see the ocean from our room and got no satisfaction from the hotel or to this date from Expedia.
Genuine Expedia guest review
Other trip Feb 11, 2015
Duke
US
5.0 / 5Outstanding
"Fantastic Vacation!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Resort was very well maintained and staff was very nice. Food was good for an all inclusive. Drinks were great and not watered down. It is definitely a little quieter place to stay but I loved that about it. Playa del Carnen is about 7 minutes by car. Hotel offers a shuttle for 4 dollars each way or a cab will run about 15 each way. Because it is a time share as well they warn that you may need to change rooms if you stay over a Saturday but we didn't have to. We will definitely go back or try one of the other Royal Hacienda Resorts. Thank you! Great trip!!!!
Genuine Expedia guest review
Other trip Feb 11, 2015
Jennifer
US
3.0 / 5Good
"nice hotel and beach but a little quiet"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
the nightlife was pretty quiet but the buildings and beach were all very nice. If you don't get there on a Saturday and leave on a Saturday they make you change rooms. That was a huge pain and it took 2 hours to get it done.
Genuine Expedia guest review
Other trip Feb 9, 2015
sandy
US
4.0 / 5Excellent
"Nice Hotel and close to beach"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The grounds are beautiful and hotel is very family friendly.
Genuine Expedia guest review
Other trip Feb 9, 2015
Sandy
US
5.0 / 5Outstanding
"A little piece of paradise"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Very relaxing and the grounds were beautiful and well maintained. Staff super friendly!!!
Genuine Expedia guest review
Other trip Feb 8, 2015
A Traveler
US
4.0 / 5Excellent
"Very Pleasantly Surprised"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My wife and I are not really into beach vacations or all-inclusives. But we found such a great deal through Expedia, we decided to take a little winter break. We were very pleasantly surprised. The rooms were fantastic (we had one with a full kitchen and porch/balcony overlooking the ocean). The food was very good; so much so that we actually ended up eating in the resort much more often than we though we would. The staff was great, even though you're going to have to wait for a drink every now and then when the staff is slammed (it is an all-inclusive after all, and so they do have to pack 'em in). As far as things to do other than sit at the pool or on the beach, Playa del Carmen and the surrounding area has plenty to offer. Our only slight complaint is the fact that they make you change rooms on Saturday -- especially because we were gone all day and the staff had to move our belongings while we were gone. But even on that score, the manager (Abraham) did a great job of addressing my concerns about keeping our valuables safe while we were gone.
Genuine Expedia guest review
Other trip Feb 8, 2015
Andy
US
5.0 / 5Outstanding
"60th birthday"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We had a wonderful time. Everyone was very helpful and friendly. The food was good and the conditions were excellent. We did not like to be asked to view a time share but was only asked once and not pressured to do so.
Genuine Expedia guest review
Other trip Feb 8, 2015
DinerJim
US
5.0 / 5Outstanding
"I'm Still Smiling!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We were looking for a quick get away from the snow and cold of the city and researched every possible all inclusive within a reasonable budget. All we required was a clean room and grounds, decent food and Sun. Well, did we hit the jackpot, this place lived up to the positive reviews and more so. Arrived on a Friday morning took the recommended USA transfer to the hotel, effortless, on time and there to pick us up when we had to leave. Check in was easy and helpful, we requested an upgrade (minimal fee) with a King bed and was given a Suite on the fourth floor of building H with an ocean view, huge terrace and private jacuzzi. Food was surprisingly good either at the buffet or the beach restaurant (delivered to you on the beach if desired) and especially Los Murales their premium restaurant. Drinks at the Rotunda at night were top notch, Wine and Champagne at the restaurant. Grounds were clean lush and beautiful, crowd was older and respectful, Location a cab ride or shuttle ten minutes from all the action on 5th Avenue and ferry to Cozumel. I haven't stopped telling everyone about this place. The friends we made there agreed with us and were surprised as well at the overall niceness of this place at this reasonable price. I wish I could go back today. Sometimes things just go right.
Genuine Expedia guest review
Other trip Feb 4, 2015
Louie
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
bartenders at the rotunda bar are the best .should have more entertainment at night.karaoke and dj night don't cut it.would be nice to have more than one bar open at night.
Genuine Expedia guest review
Other trip Feb 4, 2015
wayne
US
5.0 / 5Outstanding
"All inclusive with a flair"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I was very happy to find that this resort offered so much. I was unaware that we could have so much in our all inclusive package without a surcharge. The staff is wonderful, the food was not exquisite but was of good quality and a fairly good mix. I didn't know until the second last day we could order all but the Top shelf for drinks. I am very satisfied and would return to this resort.
Genuine Expedia guest review
Other trip Feb 2, 2015
Dan
US
4.0 / 5Excellent
"Nice but not as nice the second time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We had such a wonderful time last year that we took our family this year. We booked three suites with request for 2nd floor or up rooms. I both emailed and spoke to someone concerning this. Upon arrival, we were placed in first floor rooms and ours was a handicap unit(we are not in need of handicap). All rooms were placed very close to the main office areas and ours was right on the main exit. I came back because of the watch the sunrise from our suite experience from last year and the from our room, even though stated ocean view could not see the ocean or sunrise remotely. The staff for the most part, again were very pleasant but we had several unjustly merited confrontations because of their lack of internal communication and got caught in the blame game. We thought we found the place to continue to return but after this year will be looking at other resorts.
Genuine Expedia guest review
Other trip Feb 1, 2015
No More Snow
US
5.0 / 5Outstanding
"Great place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything was outstanding except for wireless internet. Hardly any surcharges. We paid two surcharges on lobster and prime rib for a total of $12.00. Everything else was free. They brought us all our drinks and food to the ocean for us! Highly recommend this place
Genuine Expedia guest review
Other trip Jan 31, 2015
jodee
US
5.0 / 5Outstanding
"Good location in the Maya"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Good food with a daily theme so it changes daily and does not get old. Alex at the front desk was very helpful and the inside bar staff was fun. The beach did have weed wash up and they could have done a better job keeping up and keeping it clean. Good service on the beach with a flag system to notify staff you want service. Lots of kids on the hot tubs which was not good for relaxing.
Genuine Expedia guest review
Other trip Jan 30, 2015
Brian
US
4.0 / 5Excellent
"Excellent stay, no complaints"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Could have more of a night life available, but overall very good experience.
Genuine Expedia guest review
Other trip Jan 30, 2015
John
US
5.0 / 5Outstanding
"Excellent Service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is one of the Royal Resorts so expect their usual excellent standards in every way. Service, food, accommodations, and layout are the very best. This is very appropriate for family travel and has a quiet and restful ambiance. The beach is not the best the area has to offer, but is located in a quiet cove with beautiful white sand. (If you like jumping waves, this isn't the place, but it's wonderful for kayaking or paddle boarding. The staff will do everything they can to ensure you have the very best vacation. We did the all-inclusive and the food was excellent. There was a delicious buffet for breakfast, lunch and themed dinners. You can also order off of the menu from three on-site restaurants, and they have a market on the grounds.
Genuine Expedia guest review
Other trip Jan 26, 2015
Ginger
US
5.0 / 5Outstanding
"Best vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything from our vacation was perfect! From my hotel room to the food and the friendliest servers and bartenders can't wait to come back!
Genuine Expedia guest review
Other trip Jan 26, 2015
The Carrillo's
US
5.0 / 5Outstanding
"Awesome !!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Priceless, except the fact that we had to move out of the room on Saturday to another one. ( packing and unpacking ). Other than that, we had an excellent vacations, thank you all!!
Genuine Expedia guest review
Other trip Jan 25, 2015
VBris
US
5.0 / 5Outstanding
"Excellent beach front resort hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff here where super friendly and very helpful. Food and guest services where also all in good point. Lovely vies from all areas of the resort.
Genuine Expedia guest review
Other trip Jan 23, 2015
alex310
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel staff was exceptional. Food was very good for an all inclusive. Only draw back was that it only had one restaurant and a buffet to pick from for dining in the evening. One of the top five all inclusives we have been at.
Genuine Expedia guest review
Other trip Jan 22, 2015
A Traveler
US
5.0 / 5Outstanding
"Wonderful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Been two times now. Staff is amazing. Wonderful facilities. If you just want to relax and have a great time this is your place. Lots of couples and families so if looking for a crazy party, not the place. But great location to downtown playa
Genuine Expedia guest review
Other trip Jan 21, 2015
Danielle
US
5.0 / 5Outstanding
"Beautiful quiet resort!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My sister and I stayed at Royal Haciendas for 5 days/4 nights in mid-January 2015. The resort is beautiful and maintained with utmost cleanliness. The pools and whirlpools are fantastic. Plenty of lounge chairs on the beach. Seemed that the resort staff would "clean" the build up of seaweed on the beach to a certain extent (constant battle I'm sure!). The sand was very soft and powdery. Since it is a timeshare, I'm assuming that all the units have full kitchen, dining area, living room, big vanity area, big bedroom, large balcony (we were on 2nd floor) with whirlpool tub on balcony. Our unit was very quiet...did not hear any noise from above or beneath us or from our outside door. The grill type food service provided at the pools or from the beach was very good.....excellent food and beverage! We ate from the buffet each night....a different theme each day, and that food was very good, also....plenty to choice from! I would say the same for the breakfast buffet- a lot to choice from and tasted great! We did the all inclusive package so our food and beverage were included...but you still have to sign a receipt though after each meal or at the end of your tab for beverages (can add on a tip at that time to the receipt). I suppose with it being a time share type of place that is used for tracking of some sort. Don't have to be time-sharers to visit this resort. If you want a quiet, relaxing atmosphere this resort is for you!
Genuine Expedia guest review
Other trip Jan 21, 2015
A Traveler
US
5.0 / 5Outstanding
"very nice Resort would recommend to everybody"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
great food great drinks great hospitality would go back in a minute
Genuine Expedia guest review
Other trip Jan 20, 2015
jeff
US
5.0 / 5Outstanding
"Great time."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Royal Haciendas - we will return. The suites are lovely, with a fully functioning kitchen. The service is great - the staff was very accommodating. Most of the food was terrific, but we did have a few bumps - Chilean Sea Bass. The beach is lovely and well maintained. As an all-inclusive resort you can't go wrong. And don't hesitate to take the kids. There are things for them to do as well, without them being underfoot. I would recommend the place without hesitation.
Genuine Expedia guest review
Other trip Jan 19, 2015
RLW
US
5.0 / 5Outstanding
"Wonderful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice beach. Down town has so many shops and great restaurants
Genuine Expedia guest review
Other trip Jan 18, 2015
A Traveler
US
5.0 / 5Outstanding
"Great place to stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The staff was very attentive and helpful. The food was better than we expected for an all inclusive. The consierge was very friendly and helpful with answering questions and recommending things to do. We would definitely stay there again.
Genuine Expedia guest review
Other trip Jan 18, 2015
A Traveler
US
5.0 / 5Outstanding
"Luxurious gorgeous resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Just like the pictures, the resort did not disappoint! Staff was very friendly overall! We just had a little slow start with check-in, but that could have just been with the staff member we dealt with. The rooms were very clean, spacious, with newer appliances. Kitchen in room was gorgeous! With the 1 bedroom villa that we had, there was a hot tub in the patio! We stayed on the 1st floor, which turned out to be awesome! We could walk out from our patio to the courtyard below and head to the pool, or exit through the normal front door. Our view was of the large planters with fish - which you could just go and feed the fish! Kids and hubby loved that! We had the all inclusive package, so food was a plenty. The Rotunda Bar serves sashimi and sushi. Las Murales was a more elegant dining room, which we were able to enjoy for 2 dinners - great food! The Palapas was the buffet area - which had a great view for breakfast, oceanfront view. There were plenty of pools all around. You can borrow snorkel gear, or kayaking gear, etc. The beach was very nice - one side had more seaweed than the other. Calm beach overall. It was remote from the locals, however, about a 15 minute ride to Playa del Carmen. Hotel does offer a shuttle at certain times, with a charge per person. Overall we were quite impressed with the Royal Haciendas and were spoiled there.
Genuine Expedia guest review
Other trip Jan 18, 2015
CF
US
5.0 / 5Outstanding
"Great resort."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We garza wonderful time at therefore stayed there for a week. Great staff very friendly and helpful. Food was great and plenty. Very quiet wuth plenty of activities fir everyone. A trye vacation in paradise.
Genuine Expedia guest review
Other trip Jan 17, 2015
eitan
US
4.0 / 5Excellent
"Excellent family hotel, beach not so good"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel facilities are really good, I stayed in the phase one section (the oldest). It may need an upgrade to certain details (CRT TVs, dual tape player??), but nothing too bad. The beach is not good. Sand is ok, but there are plenty of rocks, so you have to be careful when you enter the sea. Also, it was full of algae (it may be a seasonal thing) and the water was not transparent as you may expect in the Caribbean.
Genuine Expedia guest review
Other trip Jan 16, 2015
Esteban
US
5.0 / 5Outstanding
"You must go here!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My wife and I went on our honeymoon here. I was a little nervous going to Mexico but the minute we arrived to the hotel everything went smooth. Everyone is very friendly and helpful. No one pressures you to buy anything. They are there to make your experience enjoyable. The main restaurant provides different food options daily and is a great atmosphere. The resort is very kid friendly but it never stopped an adult couple from enjoying our time. I would recommend this hotel to anyone and we are already planning our next trip! A special shout out to our two favorite bartenders, Marvin at the luna grill and Christano at La Rotonda!
Genuine Expedia guest review
Other trip Jan 14, 2015
Jake
US
4.0 / 5Excellent
"Relaxing atmosphere and excellent service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Overall my stay was excellent... The ONE hiccup we had was with the room change on Saturday..(which we checked in Friday, so it was a bit annoying) anyhow.. We were told about it in advance, we woke up and made our way to breakfast thinking we had enough time to come back by 11 and we lost track of time for back to the room at 11:02 and got locked out of our room... Had to go to the lobby and get a temp key to wait for the bell hop for the room exchange. But other than that the staff and resort was amazing. Very well kept. The food at the Buffett was decent to very good at times. We enjoyed the scenery from La Palma (where the buffett was served). The sushi at La Rotondo was AMAZING! Room service was also great... The concierge was extremely helpful and the tours they offer are good! I definitely recommend the tour of Chichen Itza. Mainly, If you're just looking for relaxation, beautiful simplicity and amazing scenery this would definitely be the place. :) I'd definitely return.. :)
Genuine Expedia guest review
Other trip Jan 13, 2015
Texas Gal
US
5.0 / 5Outstanding
"Great Hotel on the beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
I really enjoyed everything the hotel had to offer, I especially loved the different themed food every night. The staff was great. The beds and pillows could have been more comfortable and the WIFI signal wasn't all that great, besides that, I would come back and stay at this hotel.
Genuine Expedia guest review
Other trip Jan 13, 2015
A Traveler
US
5.0 / 5Outstanding
"Beautiful resort for couples and families by beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Where to start? The resort is stunning from the moment you drive up. Every room has an ocean view. Pros: excellent staff. They really know how to please their guests. They go the extra mile for service. Clean and beautiful facilities. Scuba is affordable and the instructors are phenomenal! Their dresscode restaurant is beyond delicious and each plate is a work of art. ( I am a chef so it is hard to impress me but their chef hit the mark!) 24 hr room service included with all inclusive package White sand beaches Grocery store on the premise Cons: They assign a concierge to you that pressures you to take the time share presentation If you ask a simple question to another concierge they always find a way to get you signed up for the timeshare breakfast. If you book in the middle of the week, you have to move rooms on a Saturday. That was super frustrating Overall, my husband and I loved the hacienda royal! We would definitely go back!
Genuine Expedia guest review
Other trip Jan 13, 2015
victoria
US
5.0 / 5Outstanding
"Perfect minus seasonal sea weed."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Service was excellent. They gave their best to make sure we were well taken care of.
Genuine Expedia guest review
Other trip Jan 13, 2015
lt
US
4.0 / 5Excellent
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Profesional staff, clean rooms and grounds many good amenities would recommend this to all for a pleasant vacation...you have to look hard for any Cons!
Genuine Expedia guest review
Other trip Jan 12, 2015
A Traveler
US
4.0 / 5Excellent
"Almost perfect"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
I did not like being moved from room to another room.the food was great, but the beach was rocky and not great for swimming. You should be forthcoming and tell your potential customers about these circumstances
Genuine Expedia guest review
Other trip Jan 11, 2015
Rick
US
5.0 / 5Outstanding
"Nice rooms and customer service. Recommendable!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great food, clean and comfortable suite room, excellent customer service
Genuine Expedia guest review
Other trip Jan 11, 2015
Sejong
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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