"would go back for right.price"
a nice place with a nice beach. The choice of dinning is really small but the do have fast room service 24/7Genuine Hotels.com guest review
Our weeklong stay at this hotel was excellent. i didn't expect the hotel to be that big for the pictures online didn't do it justice. The beach was amazing. Service was great.Genuine Hotels.com guest review
"Very Nice family hotel"
I was actually pleasantly surprised with their service, especially the Kids activities. The reason our stay was fun was because it really does seem that they try to schedule fun activities for everyone. Even though there weren't that many people staying, it made it feel more fun that they had kids and adult stuff to do. My kid attended face painting […] and the pirate treasure hunt, and it was a lot of fun for him and they treated us very nicely. My only negative about the hotel is the beach itself. There is a lot of seaweed and it is not very pleasant to swim in the ocean here because of all the rocks and low visibility in the water. Not really something they can fix though. Overall, if the quality of the beach itself is not the highest priority, I would recommend. Read moreGenuine Hotels.com guest review
"Love the hotel and the beach"
We loved everything food was good hotel super clean and nice !!! Beach was amazingGenuine Expedia guest review
"What a great Hotel"
the hotel was amazing! the staff was THE best! we travel a lot and this hotel is definetly in our top 5! The only minus is the seaweed, there is a lot of seaweed but i guess that's just the ocean. Housekeeping was excellent. Los Murales- the fine dine restaurant was delicious and upscale and alos included in the all-inclusive option. The beach service […] was fantastic! Read moreGenuine Expedia guest review
WE HAD A GREAT TIME, AFFORDABLE, NICE STAFFANDGREAT LOCATION. EVERYONE WAS HELPFUL, BILINGUAL AND READY TO HELP.Genuine Expedia guest review
"Great for a relaxing trip! Beautiful Views!"
Royal Haciendas was very well maintained, great staff, beautiful facilities and gorgeous views. The food from the buffet was good but the food at Los Murales was fantastic and a great experience. The beaches were very uncrowded and great for relaxing. The staff were attentive and always pleasant and ready to assist you. We were there with the all inclusive […] package and having stayed at other all inclusive resorts were a little surprised that we had to sign for EVERYTHING and constantly have to hold on to receipts or wait for our "bill" even though we had the bracelet on. Additionally, because we were staying over on a Saturday we had to switch rooms even though when we checked in the attendant told us they were not at capacity. The switching was not that big of a deal but it did take a LONG time and they informed us our room was ready but when we arrived the maid was still cleaning so we had to wait another hour to get in the room. Also you have to sign you a towel and return by 7pm. We felt they definitely treat folks who arrive on Saturday or do the traditional week long stay differently as we arrived mid week and a great deal of information was not told to use or provided regarding accommodations, etc. We had to "learn" as we went. The shuttle to Playa was a nice perk but they want you to reserve it a head of time so no spur of the moment trips. All in all we had a great trip, enjoyed relaxing and spending time together despite this complaints Read moreGenuine Expedia guest review
Very nice. Food is good but our room fridge was never stocked. Had to call everyday for water. Had to call for towels.Genuine Expedia guest review
"Great place for a vacation"
Six of us just spent the week at the Royal Haciendas resort.. It was great. This is a low key make your own fun establishment so if your looking to be entertained 24/7 go someplace else. If you like to meet people hang out by the pool, and relax a ton book your next trip here! Don't get me wrong there is plenty to do if you want, or do nothing at all […] it's your choice. Read moreGenuine Expedia guest review
"Couples Stay Away- Swarming with Families"
Don't go if you are looking for a quiet couple's retreat. There were small children EVERYWHERE, even in the areas that were supposed to be Adult Only like the hot tub and lap pool. No one enforced the adult only rule in these areas so we felt overwhelmed by children screaming/crying/splashing when we were trying to relax. There was a lack in entertainment. […] The only restaurant open after 10pm was one small bar with tv's and you could never find a seat. We were stuck going to our rooms every night by 10pm due to the lack of festivities around the hotel. All-Inclusive meant a very small buffet for every meal. If you ate at a restaurant with a menu, there were only certain items you could order, the others had surcharges. Alcohol drinks included in the plan were extremely inconsistent. Each restaurant had only two beers available to order in the plan. But when you go to a different restaurant on the grounds, the beer that was included at one place was not included at the other. Room Walls were very thin. Would hear guests that were two rooms away. One night hotel maintenance were taking down beds after Midnight in the room above us and kept us up with banging. Overall very inconsistent. One day we took the shuttle to Playa del Carmen and booked a certain way, and two days later we tried to ride the same shuttle and they changed the way they booked the shuttles. Read moreGenuine Expedia guest review
"Very good value for your money."
Everything was great. Rooms, staff & safety. However, I was a little dissapointed by the buffet. The food was a 3 out of 5...Also, if you check in on any day, other than a Saturday, they will move you. We checked in on a Sunday and the next Saturday (on day prior to departure) they moved us. I was far from my teenage children. They don't tell you this […] when you book the package. Other than that, it was good. Read moreGenuine Expedia guest review
"A perfect vacation for many."
Overall a great vacation. Hotel was clean and well kept. Wait staff and maids were great. Loved the activities. Paco did a great job with water aerobics. Food was good and varied.Genuine Expedia guest review
"Time share resort not a good all inclusive"
We stayed at this hotel for our family vacation last week (8/9~8/16/14). The hotel facilities are great, right next to the beach and with several nice swimming pools. They could really use some improvements for the food and drinks. We had an all inclusive package and even thou they make you wear those bracelets they ask you to sign Boucher's with cero […] balance for everything. By the end of the second day I was totally tired of signing Boucher's even for a glass of juice. This resort is a time share facility and they sell the all inclusive packages to fill empty rooms and to try to get you hocked in one their time share deals. If you are looking for a time share this place is for you. If you want a real all inclusive resort then keep looking for something else. Read moreGenuine Expedia guest review
"Always gonna be our place!"
We are NOT timeshare owners. This was our 3rd stay at the RH. We always opt for the all-inclusive package and its worth it! If you mingle around with the timeshare owners they are not always warm & welcoming to those who are not. I'm guessing originally that the timeshare owners were told that it would never be an all-inclusive resort, which it has […] become..... maybe that is why they are a little bitter. We've stayed at most of the other big a-i's in playa i.e. Sandos, Riu, Iberostar, Dreams-palace....... This by far is the Best property!! I'm already booking for next year! Read moreGenuine Expedia guest review
The Hotel is great. Check in and out was fast and easy. The staff was great! They were very attentive. I went with my seven year daughter and she had a blast! The Kid center was great with her she loved her time with them. I would recommend this hotel to any family.Genuine Expedia guest review
"Food was wonderfull!"
The concept of upgrading to a lobster,ribeye,rack of lamb etc. for a small fee over the all inclusive meal is excellent.Genuine Expedia guest review
"Great pool, nice staff. But it had a few bad times"
Very nice hotel. All went well until we had to move to a new room on Saturday. The air conditioner didn't work and maintenance could not fix it or give us another room. We had to call for maid service after returning from being out all day, because the room was never cleaned. We had to call for the refrigerator to be restocked with water and beverages, […] which was a regular in our first room. And the kitchenette was covered with ants after leaving food out that the maid didn't pick up. But overall, it was nice, quiet and peaceful. Read moreGenuine Expedia guest review
"5th visit to this resort."
5th stay, 2nd this year. Perfect:) all-inclusive, food very good. Beautiful beach, very safe.Genuine Expedia guest review
i would LOVE to go back again! the place is absolutely beautiful and peaceful! the ONLY complaint i have is they try to sell you a timeshare. i just wanted to get away and enjoy the stay, and i did, but the push for the timeshare was a little much.Genuine Expedia guest review
"it was great thinking of going back this year"
had lots to do had a great time would liked to have had kayaking and biking available rooms were great had hot tubGenuine Expedia guest review
"Great hotel and experience"
My family had a great time during this trip. Hotel accommodations were very nice and comfortable and staff were pleasant and helpful.Genuine Expedia guest review
"Wonderful, except . . ."
We (myself, daughter, son-in-law, and 2 grandchildren) just finished a week at RH. We booked through Expedia and reserved a two bedroom Ocean View room, all inclusive. When we checked in, we were upgraded to an Ocean Front 2 bedroom and this was very nice. The room and grounds were immaculate. The facilities are wonderful. Everyone had a great time, […] and this included grandpa, mom and dad, and the two little ones, ages 7 and 4. However, I cannot give the resort a 5 star rating because of the internet service. All of the literature that we received prior to arriving and in the literature given to us at check-in and even in the literature already in the room, indicated that the room had high-speed Wi-Fi connectivity. In fact, the in-room literature also gave us an extension to call in the event that there was a problem with connectivity. There was no problem connecting on Saturday afternoon when we checked in, but around the middle of the afternoon on Sunday, we lost the connection and couldn't get it back again. Despite our attempts, we couldn't regain the internet service. I called the extension for assistance and nobody ever answered the phone. I told the people at the front desk and the concierge and they just indicated that there was a problem and it would be taken care of. In a nutshell, we didn't get a connection back in our room until Friday afternoon, when we were starting to pack our things to leave the next day. It just seemed that nobody cared much Read moreGenuine Expedia guest review
"Great all inclusive resort#"
The only thing close to a complaint is the room temp. It was very hot during our stay and the room never got as cool as I wanted. Although my companion was fine I wanted it cooler. The deals they offered to attend their time share presentation was insulting! Can't say enough good things about everything else!Genuine Expedia guest review
"Great Rooms Average Food"
The concierge was not honest with us and the management staff did not honor the promise he gave to our group of 13 after 5 adults sat through their 2 hour time share presentation. Other than that, the line staff were awesome, the rooms are fabulous (except the fact that we had to waste a day in the middle of our vacation to be moved from our rooms/suites […] to a new room/suites since they do those room changes on Saturday and we had booked a Wednesday to Wednesday vacation), the beach is great and the pools are beautiful. The nice restaurant that you have to get reservations for is good food, the buffet is just average. All of the staff that do cleaning, serving, bartending, cooking and any other line service were very nice and always smiling. Front office staff make you jump through some hoops. Read moreGenuine Expedia guest review
"Not what we expected"
Bad bad bad. Terrible beach. Really? in Playa del Carmen?Genuine Expedia guest review
"Nice resort, would recommend to friends"
The resort was nice, food was great. Hotel staff is excellent. Only thing I did not like was beds, they were very uncomfortable. This resort does not have a great beach, lot of sea weed and rocks but the pool suffice for the beach. I would definitely recommend this hotel for value for your money. Hotel staff is simply great, very clean hotel.Genuine Expedia guest review
"well maintained hotel"
The property is great, clean, very well maintained. Staff is polite. Great spot for families with young kids, however if you're looking for active night life, this is definitely not the place. We got a good deal through expedia for all-inclusive stay. The all-inclusive system in this hotel is quirky - they make you sign receipts all the time (with zero […] balance) - this is because the hotel is actually a time-share and so there are other vacationers who have to pay for stuff which is otherwise included into the all-inclusive package. There was a little too much pressure to tip the staff on every interaction (and you do have to interact with the staff a lot there), however if you don't pay attention to not-so-subtle reminders about tipping and just leave as much as you see fit, you're good to go. Read moreGenuine Expedia guest review
"Beautiful hotel close to the beach"
The hotel and pool was beautiful, very close to the beach and the food was delicious. I would recommend to family and friends.Genuine Expedia guest review
"Great beach for swimming and beautiful pools"
We had a great stay! The grounds are large, and fun to explore. The pools were gorgeous. We loved all the restaurants, specially El Palapa Del Sol with the incredible breeze coming through. We had great dinners at Los Murales and the pool side Luna Grill had excellent fish tacos. We loved the access to kayaks, and it's a great place to paddle around, […] snorkel or swim. The rooms are really comfy, and the large porch with jacuzzi tub was amazing. The concierge was very helpful, and was not pressuring us for a timeshare presentation. We had a blast, and would for sure return! Read moreGenuine Expedia guest review
Beautiful location. Nice beach. Good food. Friendly staff.Genuine Expedia guest review
"The Hotel rating seem high but it was not what"
Hotel looks clean and nice from the outside it's a typical Spanish Mexican style architect . The place looked clean in the inside and was located about 10 minutes from Play De Carmen. The staff did not greet me on entering they seemed to be busy talking to each other . The checking process didn't go so well they promised me a ocean view room on the […] advertisement before i booked the room but what i was given was a pool side/ garden view . That's when things got interesting instead of moving me to another room with a view they just kept denying and insisting that there was a view. I had to call the booking agency in order for them to address my concerns. That's when they moved me closer to the ocean and gave me a partial entry view the balcony had a view to a pool and towel hut. The room was clean and the furniture seemed modern but the room was a bit small for two full size beds. They have two major dining areas one is with reservation and the other is not. The one with out reservation has a nice view of the ocean and has a decent buffet selection. The one with reservation requires a 24 hour notice and everything on the menu is not covered on the all inclusive package "Steak and Lobster" .The waiting staff was very nice and greeted us on entry and served us well. Read moreGenuine Hotels.com guest review
Response by The Royal Haciendas All Inclusive Dear Guest, Thank you for taking time to post about our resort. Please accept a sincere apology. Rest assured that the behavior you describe from our front desk staff upon checking is nothing we encourage nor support. The requirement measures are being taken in order to ensure this perception is not shared by any of our customers ever again. It is true that certain items are not included with the REFINE All Inclusive program, however, the vast majority of meals and beverages are indeed included and we're glad to know you enjoyed your experience at Los Murales. We look forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards.
"Don't book the kitchenette room!"
Great family hotel. Highly recommend the all-inclusive. Kids Club (staff supervised children's activities for ages 4-12) is amazing! Great staff, awesome activities! Our 8 year old ended up begging to go to kids club half the time, and had a chance to make souvenirs to take home! The front desk was a bit of a pain. Deal with concierge as much as possible. […] Don't let the front desk spoil your time! Also, DON'T book the kitchenette, book the rooms with the full kitchens. The kitchenette rooms (with two beds, don't know about the king beds) are very tight quarters! Read moreGenuine Expedia guest review
"Hotel rated as ok"
The rooms were really nice and spacious. However, we did not realize this was a time share until we got to the property. Many others we spoke to were surprised as well. Had to switch rooms on Saturday which took more than 2 1/2 hours. They asked for someone to be in the room so my husband was very frustrated. This was not a 30 minute seamless transfer […] as they indicated it would be. The pool bars closed at 7pm which was very disappointing. Not much to do at night on the property. There's a poolside grill for lunch, buffet, and only one nice restaurant. Would have liked more choices. Overall, we made the most of it and had fun but will try a different hotel next time. Read moreGenuine Expedia guest review
"clean, good location"
this is our 4th time visit on this island. so I can compare this hotel to the 3 others. since this hotel is smaller (about 200 rooms) than others (600-700 rooms), the place is very kept clean well. pool and beach looked much better. it's very near to shopping area(playa del Carmen). beach was great. buffet restaurant was next to beach. very pleasant. But […] food wasn't better than the others. specially, every night they have theme for buffet restaurant (mexico night, yukatan night, Italian night...) on only Friday night ( prime steak night) they charged for steak if you want steak. a little disappointing. Read moreGenuine Expedia guest review
"Nice resort, great beach and friendly staff"
I would definitely stay here again. Very satisfied. Wished tennis courts had been nicer.Genuine Expedia guest review
"Nice and clean ressort"
Nice hôtel right on the beach, the rooms and the whole ressort is really clean. The staff is really friendly and great service. There food is good especially at Los Morales ( you need reservation but it's easy to book). The beach is nice but there is a few coral reef so you need to stay at a specific location, that was my only negative. There is no […] night life so if you look to party that's not the place to go, but you can take a taxi (3$/person) to go at Playa Del Carmen and you have plenty of things to do. Read moreGenuine Expedia guest review
"Enjoyed my stay"
Loved royal haciendas.. It is perfect for families with young kids.Genuine Expedia guest review
"Nice hotel for relaxing week."
The hotel is very nice, great pools, ocean views and always a few options open for food/drinks. Wait staff around the pool was great, very clean family atmoshere. Beach area was very clean and plenty of cahirs, each having a shade option. beach is huge and secluded. Only negative was that there was not a lot of entertainment on site or activities at […] night. Read moreGenuine Expedia guest review
Had a great time. Not the place to go to party like college kids but great place to go to relax. Was really impressed with the rooms. The food and the service we had there was good. The resort was really clean. The beach was really nice also. Only complaint would be the vegetation in the water, still plenty of room to get out and stroll around but you […] are limited. Read moreGenuine Expedia guest review
"Great experience for my first time in Mexico."
Great experience for my first time in Mexico. The staff was very friendly. The hotel property was super clean and manicured lawns. Im a germaphobe and the place is spotless. They have a cleaning crew of like 5ppl to a room. The food was good and the restaurant Los murales, is a must the rib eye and sea bass...OmG!! Its better than some places in NY […] or Vegas. The only down side is this signing of a receipt after meals, when it's an all inclusive. your not charged anything but it's a waste of time. And beware of the concierge ppl. They trap you into listening to a time share BS for some discount to an excursion. If you don't mind then everything will be fine. Book the suit with the beach front. You thank me later. Read moreGenuine Expedia guest review
"great family hotel"
really enjoyed out stay! staff was super nice. hotel has 6 different restaurants but they could have a bit more variety on their food menu. one of their "fancy" restaurants does not have good food. but besides this we enjoyed our stay.Genuine Expedia guest review
"Nice Family Getaway"
We did the all inclusive for 4 nights. My 9 year old daughter had a blast but there is nothing else to do at night for adults unless you leave the resort. Bars closes early. No shows, no dance clubs, and no night time activities. But other then that the resort is nice and relaxing.Genuine Expedia guest review
"It was great until we got home......"
And realized that we had an unauthorized charge on our credit card they day we left (we left at 4:21am to catch our flight). The charge occurred at hotel reception whatever that means. We stayed all-inclusive and thankfully saved our receipts and our bill at checkout. Very frustrating and honestly, we wouldn't trust this hotel again......Thankfully […] we put it on a credit card so we can dispute the charge. Read moreGenuine Expedia guest review
"Overall Very NICE"
We arrived to a clean, modern, tropical setting, newly renovated so not completely authentic. The grounds and hotel are STUNNING. Very clean and tropical, pool was huge and inviting. The view to the beach was endless. Unfortunately if it's a "crystal water" experience you are expecting you WILL be dissappointed. The water seemed cloudy and very shallow […] with a good bit of sea weed, although nice for snorkeling. The pool was FABULOUS except at 11:00 pm when your ready to sleep, alot of kids splashing and yelling until all hours of the night. There should have been a time limit. Beds, ugggggggghhhh, very very uncomfortable. Did not sleep well at all. Only one restaraunt one sight other than the Buffet. Also it only served seafood mainly which was fabulous if you like seafood. So that was a downer, but the Buffet was located right on the beach front which was great, but more restaraunts would have been nice. The food was good, not great, not a good kid buffet. The staff was amazing as most resort staffs are, super sweet and accomadating. All in all I would say we may or may not go back, didnt fall in love with the place but it was a nice time!!! Hope this helps! Read moreGenuine Expedia guest review
"Beautiful spacious room."
Private hot tub on patio. Pools were great. Ocean was beautiful. A few spots were roped off from coral reef. Spa experience was awful. Food was good. Not great but good.Genuine Expedia guest review
I loved coming here. The first time was in March with some girl friends. The second time was just recently (end of June until July 7th) with my husband and daughter. I loved it the first time and that's why I came back with my family. They loved it too. Excellent staff, cleanliness, food and rooms. A few issues this time around however. 1) no hot water […] in one of our bathrooms (spoiled I know) and so we had to call them….4 times. Finally was fixed our 2nd day. Annoying. 2) we had to change rooms because we stayed over a weekend. Apparently, everyone has to change on Saturdays. No one told us. We got a notice under our door Friday evening. Glad we hadn't made plans on Saturday to go on any excursions given that at least one person had to be there when changing rooms (why we had to change? who knows). So my awesome husband stayed. They said someone would come at 11am to help us with bags and bring us to our other room. He was in there a little earlier just in case. HA! They didn't come until 1pm. Thanks for that. And then the people who stayed in that room before us were complete slobs, so the cleaning ladies were there for 5 hours!! They didn't leave until 6pm!! Next time, I think I won't stay over a weekend, just too obnoxious. I guess they don't want you there for very long... Read moreGenuine Expedia guest review
very professional staff . service was excellent, food was above average that includes room service.overall we had a very good time.Genuine Expedia guest review
"Nice for families!"
I usually don't like vacations by the pool or beach. I prefer to go to cities. This was an exception. I really enjoyed it.Genuine Expedia guest review
"Beautiful hotel, nice beach and pool"
Loved the location. Close enough to drive to attractions ourselves.Genuine Expedia guest review
"Average Time Share hotel"
Front manager charged me a full night stay because I arrive 5 hours prior check in do to Airline problem an they moved my flightGenuine Expedia guest review
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