All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereChetumal / Pto. Juarez Highway, Km 289 10 Lote 2, Mz 70, Playa del Carmen, QROO, 77710, Mexico, ‏‎800-491-6126
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4.4 / 5Excellent

Score breakdown (from 465 reviews)

Average rating for:

  • Cleanliness
    4.8
  • Service
    4.5
  • Comfort
    4.5
  • Condition
    4.7
  • Neighborhood
    4.2
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5.0 / 5Outstanding
"royal haciendas, playadelcarmen"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed for 6 days, excellent service, rooms clean , they care for everything and any questions are easily answered and helped out.rooms service was very good.pool service and bar was clean ,well maintained and pool service was excellent. No complaints. Would definitely go there once again when I get a chance.
Genuine Hotels.com guest review
5 night family trip Apr 13, 2015
Shital S.
US
5.0 / 5Outstanding
"3 Generations at Playa"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Fantastic vacation for 3 generations. Wonderful service and very spacious rooms
Genuine Hotels.com guest review
7 night family trip Apr 4, 2015
Allison
US
5.0 / 5Outstanding
"All inclusive with a flair"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I was very happy to find that this resort offered so much. I was unaware that we could have so much in our all inclusive package without a surcharge. The staff is wonderful, the food was not exquisite but was of good quality and a fairly good mix. I didn't know until the second last day we could order all but the Top shelf for drinks. I am very satisfied and would return to this resort.
Genuine Expedia guest review
Other trip Feb 2, 2015
Dan
US
4.0 / 5Excellent
"Nice but not as nice the second time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We had such a wonderful time last year that we took our family this year. We booked three suites with request for 2nd floor or up rooms. I both emailed and spoke to someone concerning this. Upon arrival, we were placed in first floor rooms and ours was a handicap unit(we are not in need of handicap). All rooms were placed very close to the main office areas and ours was right on the main exit. I came back because of the watch the sunrise from our suite experience from last year and the from our room, even though stated ocean view could not see the ocean or sunrise remotely. The staff for the most part, again were very pleasant but we had several unjustly merited confrontations because of their lack of internal communication and got caught in the blame game. We thought we found the place to continue to return but after this year will be looking at other resorts.
Genuine Expedia guest review
Other trip Feb 1, 2015
No More Snow
US
5.0 / 5Outstanding
"Great place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything was outstanding except for wireless internet. Hardly any surcharges. We paid two surcharges on lobster and prime rib for a total of $12.00. Everything else was free. They brought us all our drinks and food to the ocean for us! Highly recommend this place
Genuine Expedia guest review
Other trip Jan 31, 2015
jodee
US
5.0 / 5Outstanding
"Good location in the Maya"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Good food with a daily theme so it changes daily and does not get old. Alex at the front desk was very helpful and the inside bar staff was fun. The beach did have weed wash up and they could have done a better job keeping up and keeping it clean. Good service on the beach with a flag system to notify staff you want service. Lots of kids on the hot tubs which was not good for relaxing.
Genuine Expedia guest review
Other trip Jan 30, 2015
Brian
US
4.0 / 5Excellent
"Excellent stay, no complaints"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Could have more of a night life available, but overall very good experience.
Genuine Expedia guest review
Other trip Jan 30, 2015
John
US
5.0 / 5Outstanding
"Excellent Service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is one of the Royal Resorts so expect their usual excellent standards in every way. Service, food, accommodations, and layout are the very best. This is very appropriate for family travel and has a quiet and restful ambiance. The beach is not the best the area has to offer, but is located in a quiet cove with beautiful white sand. (If you like jumping waves, this isn't the place, but it's wonderful for kayaking or paddle boarding. The staff will do everything they can to ensure you have the very best vacation. We did the all-inclusive and the food was excellent. There was a delicious buffet for breakfast, lunch and themed dinners. You can also order off of the menu from three on-site restaurants, and they have a market on the grounds.
Genuine Expedia guest review
Other trip Jan 26, 2015
Ginger
US
5.0 / 5Outstanding
"Best vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything from our vacation was perfect! From my hotel room to the food and the friendliest servers and bartenders can't wait to come back!
Genuine Expedia guest review
Other trip Jan 26, 2015
The Carrillo's
US
5.0 / 5Outstanding
"Awesome !!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Priceless, except the fact that we had to move out of the room on Saturday to another one. ( packing and unpacking ). Other than that, we had an excellent vacations, thank you all!!
Genuine Expedia guest review
Other trip Jan 25, 2015
VBris
US
5.0 / 5Outstanding
"Excellent beach front resort hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff here where super friendly and very helpful. Food and guest services where also all in good point. Lovely vies from all areas of the resort.
Genuine Expedia guest review
Other trip Jan 23, 2015
alex310
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel staff was exceptional. Food was very good for an all inclusive. Only draw back was that it only had one restaurant and a buffet to pick from for dining in the evening. One of the top five all inclusives we have been at.
Genuine Expedia guest review
Other trip Jan 22, 2015
A Traveler
US
5.0 / 5Outstanding
"Wonderful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Been two times now. Staff is amazing. Wonderful facilities. If you just want to relax and have a great time this is your place. Lots of couples and families so if looking for a crazy party, not the place. But great location to downtown playa
Genuine Expedia guest review
Other trip Jan 21, 2015
Danielle
US
5.0 / 5Outstanding
"Beautiful quiet resort!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My sister and I stayed at Royal Haciendas for 5 days/4 nights in mid-January 2015. The resort is beautiful and maintained with utmost cleanliness. The pools and whirlpools are fantastic. Plenty of lounge chairs on the beach. Seemed that the resort staff would "clean" the build up of seaweed on the beach to a certain extent (constant battle I'm sure!). The sand was very soft and powdery. Since it is a timeshare, I'm assuming that all the units have full kitchen, dining area, living room, big vanity area, big bedroom, large balcony (we were on 2nd floor) with whirlpool tub on balcony. Our unit was very quiet...did not hear any noise from above or beneath us or from our outside door. The grill type food service provided at the pools or from the beach was very good.....excellent food and beverage! We ate from the buffet each night....a different theme each day, and that food was very good, also....plenty to choice from! I would say the same for the breakfast buffet- a lot to choice from and tasted great! We did the all inclusive package so our food and beverage were included...but you still have to sign a receipt though after each meal or at the end of your tab for beverages (can add on a tip at that time to the receipt). I suppose with it being a time share type of place that is used for tracking of some sort. Don't have to be time-sharers to visit this resort. If you want a quiet, relaxing atmosphere this resort is for you!
Genuine Expedia guest review
Other trip Jan 21, 2015
A Traveler
US
5.0 / 5Outstanding
"very nice Resort would recommend to everybody"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
great food great drinks great hospitality would go back in a minute
Genuine Expedia guest review
Other trip Jan 20, 2015
jeff
US
5.0 / 5Outstanding
"Great time."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Royal Haciendas - we will return. The suites are lovely, with a fully functioning kitchen. The service is great - the staff was very accommodating. Most of the food was terrific, but we did have a few bumps - Chilean Sea Bass. The beach is lovely and well maintained. As an all-inclusive resort you can't go wrong. And don't hesitate to take the kids. There are things for them to do as well, without them being underfoot. I would recommend the place without hesitation.
Genuine Expedia guest review
Other trip Jan 19, 2015
RLW
US
5.0 / 5Outstanding
"Wonderful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice beach. Down town has so many shops and great restaurants
Genuine Expedia guest review
Other trip Jan 18, 2015
A Traveler
US
5.0 / 5Outstanding
"Great place to stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The staff was very attentive and helpful. The food was better than we expected for an all inclusive. The consierge was very friendly and helpful with answering questions and recommending things to do. We would definitely stay there again.
Genuine Expedia guest review
Other trip Jan 18, 2015
A Traveler
US
5.0 / 5Outstanding
"Luxurious gorgeous resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Just like the pictures, the resort did not disappoint! Staff was very friendly overall! We just had a little slow start with check-in, but that could have just been with the staff member we dealt with. The rooms were very clean, spacious, with newer appliances. Kitchen in room was gorgeous! With the 1 bedroom villa that we had, there was a hot tub in the patio! We stayed on the 1st floor, which turned out to be awesome! We could walk out from our patio to the courtyard below and head to the pool, or exit through the normal front door. Our view was of the large planters with fish - which you could just go and feed the fish! Kids and hubby loved that! We had the all inclusive package, so food was a plenty. The Rotunda Bar serves sashimi and sushi. Las Murales was a more elegant dining room, which we were able to enjoy for 2 dinners - great food! The Palapas was the buffet area - which had a great view for breakfast, oceanfront view. There were plenty of pools all around. You can borrow snorkel gear, or kayaking gear, etc. The beach was very nice - one side had more seaweed than the other. Calm beach overall. It was remote from the locals, however, about a 15 minute ride to Playa del Carmen. Hotel does offer a shuttle at certain times, with a charge per person. Overall we were quite impressed with the Royal Haciendas and were spoiled there.
Genuine Expedia guest review
Other trip Jan 18, 2015
CF
US
5.0 / 5Outstanding
"Great resort."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We garza wonderful time at therefore stayed there for a week. Great staff very friendly and helpful. Food was great and plenty. Very quiet wuth plenty of activities fir everyone. A trye vacation in paradise.
Genuine Expedia guest review
Other trip Jan 17, 2015
eitan
US
4.0 / 5Excellent
"Excellent family hotel, beach not so good"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel facilities are really good, I stayed in the phase one section (the oldest). It may need an upgrade to certain details (CRT TVs, dual tape player??), but nothing too bad. The beach is not good. Sand is ok, but there are plenty of rocks, so you have to be careful when you enter the sea. Also, it was full of algae (it may be a seasonal thing) and the water was not transparent as you may expect in the Caribbean.
Genuine Expedia guest review
Other trip Jan 16, 2015
Esteban
US
5.0 / 5Outstanding
"You must go here!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My wife and I went on our honeymoon here. I was a little nervous going to Mexico but the minute we arrived to the hotel everything went smooth. Everyone is very friendly and helpful. No one pressures you to buy anything. They are there to make your experience enjoyable. The main restaurant provides different food options daily and is a great atmosphere. The resort is very kid friendly but it never stopped an adult couple from enjoying our time. I would recommend this hotel to anyone and we are already planning our next trip! A special shout out to our two favorite bartenders, Marvin at the luna grill and Christano at La Rotonda!
Genuine Expedia guest review
Other trip Jan 14, 2015
Jake
US
4.0 / 5Excellent
"Relaxing atmosphere and excellent service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Overall my stay was excellent... The ONE hiccup we had was with the room change on Saturday..(which we checked in Friday, so it was a bit annoying) anyhow.. We were told about it in advance, we woke up and made our way to breakfast thinking we had enough time to come back by 11 and we lost track of time for back to the room at 11:02 and got locked out of our room... Had to go to the lobby and get a temp key to wait for the bell hop for the room exchange. But other than that the staff and resort was amazing. Very well kept. The food at the Buffett was decent to very good at times. We enjoyed the scenery from La Palma (where the buffett was served). The sushi at La Rotondo was AMAZING! Room service was also great... The concierge was extremely helpful and the tours they offer are good! I definitely recommend the tour of Chichen Itza. Mainly, If you're just looking for relaxation, beautiful simplicity and amazing scenery this would definitely be the place. :) I'd definitely return.. :)
Genuine Expedia guest review
Other trip Jan 13, 2015
Texas Gal
US
5.0 / 5Outstanding
"Great Hotel on the beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
I really enjoyed everything the hotel had to offer, I especially loved the different themed food every night. The staff was great. The beds and pillows could have been more comfortable and the WIFI signal wasn't all that great, besides that, I would come back and stay at this hotel.
Genuine Expedia guest review
Other trip Jan 13, 2015
A Traveler
US
5.0 / 5Outstanding
"Beautiful resort for couples and families by beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Where to start? The resort is stunning from the moment you drive up. Every room has an ocean view. Pros: excellent staff. They really know how to please their guests. They go the extra mile for service. Clean and beautiful facilities. Scuba is affordable and the instructors are phenomenal! Their dresscode restaurant is beyond delicious and each plate is a work of art. ( I am a chef so it is hard to impress me but their chef hit the mark!) 24 hr room service included with all inclusive package White sand beaches Grocery store on the premise Cons: They assign a concierge to you that pressures you to take the time share presentation If you ask a simple question to another concierge they always find a way to get you signed up for the timeshare breakfast. If you book in the middle of the week, you have to move rooms on a Saturday. That was super frustrating Overall, my husband and I loved the hacienda royal! We would definitely go back!
Genuine Expedia guest review
Other trip Jan 13, 2015
victoria
US
5.0 / 5Outstanding
"Perfect minus seasonal sea weed."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Service was excellent. They gave their best to make sure we were well taken care of.
Genuine Expedia guest review
Other trip Jan 13, 2015
lt
US
4.0 / 5Excellent
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Profesional staff, clean rooms and grounds many good amenities would recommend this to all for a pleasant vacation...you have to look hard for any Cons!
Genuine Expedia guest review
Other trip Jan 12, 2015
A Traveler
US
4.0 / 5Excellent
"Almost perfect"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
I did not like being moved from room to another room.the food was great, but the beach was rocky and not great for swimming. You should be forthcoming and tell your potential customers about these circumstances
Genuine Expedia guest review
Other trip Jan 11, 2015
Rick
US
5.0 / 5Outstanding
"Nice rooms and customer service. Recommendable!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great food, clean and comfortable suite room, excellent customer service
Genuine Expedia guest review
Other trip Jan 11, 2015
Sejong
US
2.0 / 5Fair
"Not for All inclusive crowd"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
If you used to all inclusive experience this hotel is definitely not for you. Lots of stuff is not included in all inclusive pricing and if you go all inclusive route you won't get the same level of relaxation as at any other true all inclusive resorts. For example at the buffet you have to pay extra if you put meat on your plate I did not know that, the waiter took the meat away from me from my plate that I already started on when i said I paid for everything and I don't want to pay anything extra. The restaurant has only 1 item that is part of all inclusive (fish) and everything else you need to pay extra. There are lines everywhere, allow 1-2 hours a day to spend in a line of some sort. Don't stay Friday night there, they have to move you into another room and you have to wait in the room for 3-4 hours during the Saturday for someone to come over and give you a new keys to the new room. Waiter at the buffet mistreat badly clients that paid all inclusive and serve clients better that are paying at the spot. So if you purchased an all inclusive you are a nobody at that place to everyone. To get a towel wait line 30 min to get towels, 30 minutes to return towels since you have to sign for everything. Check in time 1-2 hours, checkout is 1-2 hours. Room change about 3-4 hours waiting in line. Most of the good reviews are probably from people who own the timeshare there, don't believe them. At the check out they stick you with false extra charges to your room.
Genuine Expedia guest review
Response by The Royal Haciendas All Inclusive
Dear guest, Thank you for taking time to post about your resort. We're sorry to learn about your experience at The Royal Haciendas. There are products with surcharge but these products are properly labelled at the menu. We will review our tagging to ensure this experience is not shared by any of our future customers. We are a mixed use resort with some of our customers being owners of time share which is the main reason for customers staying Friday to Saturday to have to change rooms. We work closely with inventory department and make our best to avoid this situation but during high season is very difficult to do so. Please accept a sincere apology. We hope you've enjoyed the rest of your vacation at Mexican Caribbean. Warm Regards.
Other trip Jan 10, 2015
Will
US
5.0 / 5Outstanding
"Great hotel. Will go again. Careful for timeshares"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel especially if you get the all inclusive. Do not attend any presentations. Not worth you. Pools are great. Beach not so much because of the near by rocks. Will be humid.
Genuine Expedia guest review
Other trip Jan 6, 2015
Momo
US
4.0 / 5Excellent
"The perfect beach oriented vacation...."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had an absolutely wonderful family vacation to bring in the New Year! The food, staff and facilities were fabulous. It would have been better to simply for go the small up charge for food items on the menu as I believe the All Inclusive rate was a little higher than most places and should have covered the additional. The only thing more perfect would have been an ocean view or closer to the beach as that's what we expected coming to the Riveria Maya!
Genuine Expedia guest review
Other trip Jan 4, 2015
cj
US
4.0 / 5Excellent
"The perfect place for a first visit to Mexico."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This was the perfect place to stay. It was within proximity to almost all of the must see attractions. Majority of the staff were very friendly and very helpful. I stayed here during Christmas and only wish they had something special planned for the occasion.
Genuine Expedia guest review
Other trip Jan 3, 2015
TA
US
5.0 / 5Outstanding
"EXCELLENT"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
GREAT FOOD GREAT SERVICE GREAT ROOM GREAT VIEW GREAT FACILITY
Genuine Expedia guest review
Other trip Dec 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Contemporary, new, close to the ocean"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We spent 6 nights at the Royal Haciendas just before Christmas. We enjoyed the hotel grounds and amenities. The food at the buffet was also quite pleasing. You should go with a company, since the entertainment in the evenings is nonexistent. A kids program/show after dinner would have been nice.
Genuine Expedia guest review
Other trip Dec 29, 2014
Mariana
US
5.0 / 5Outstanding
"Paradise"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything is superbe in this resort - staff, room, restaurants, pools, beach...I found my paece of the paradise, so I stopped looking. I will go back there, this is my place.
Genuine Expedia guest review
Other trip Dec 28, 2014
rosi
US
5.0 / 5Outstanding
"Great hotel. Nice beach. Great pool."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We really enjoyed our stay. Never felt too crowded and the beach was pretty nice for that area.
Genuine Expedia guest review
Other trip Dec 28, 2014
Brad
US
5.0 / 5Outstanding
"Great facilities and staff, beautiful beach."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent food and service to the private beach. Yoga classes and gym were fun and the facilities very clean. I would recommend this resort to anyone and although it is not an exclusively adult one, my girlfriend and I had a blast. Very close to many attractions.
Genuine Expedia guest review
Other trip Dec 28, 2014
alex
US
5.0 / 5Outstanding
"awesome experience would do it again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Bernardino at the round bar near the front of the hotel was excellent!! location was perfect. food was fantastic, service great. would do it again and I don't go back to places once ive already been!
Genuine Expedia guest review
Other trip Dec 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Fantastic!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We were a party of 15 and booked 3 suites Dec 12-21. Since they are timeshares the staff did the best they could to have our 3 rooms near each other. We were happy. Check in was smooth. The concierge was cheerful and showed us to our rooms. (She called us a couple days later and wondered why we hadn't come to talk to her and receive our FREE gift. I told her I wasn't interested in time share. She said she only wanted to give us a free gift. I never heard from her again.) The rooms are outstanding, roomy, clean. We had 6 teenagers/young adults in one suite. It was perfect. They LOVED ordering room service at all hours of the day/night. The room service menu has several great items that are not available in other places. The kids room was a disaster everyday, but the maids (2) kept it all clean and organized. My husband and I left our valuables in the safe, but our kids left their iPhones/wallets/cameras all over the room and they never disappeared. We felt very safe. I would have liked to upgrade to a beach front room. They quoted us $330. But there were none available. We had a top floor room w vaulted ceilings. The master is a little larger in the top floor suites. We were in building B and had a nice view of the ocean. Beach was beautiful, a little rocky in places. Much better than some nearby resorts. We snorkeled and kayaked. Scuba diving and kayaks were not available on Sat. - a little disappointing. Overall we thought this place was very nice- great value!
Genuine Expedia guest review
Other trip Dec 27, 2014
Jennifer
US
5.0 / 5Outstanding
"Beautiful and quiet, very nice beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Loved the hotel, food was very good,the selection of food was great,room service prompt. Excellent beach. Nice rooms good maids.
Genuine Expedia guest review
Other trip Dec 26, 2014
dorothy
US
5.0 / 5Outstanding
"Best week!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The stay was fabulous. The rooms were clean. The pools were warm and inviting. The facilities were close to the beach. The room service on the beach and in the rooms was superb. The staff was all friendly and courteous and enjoyable to be around.
Genuine Expedia guest review
Other trip Dec 26, 2014
Rob
US
4.0 / 5Excellent
"Nice family resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Had a great relaxing vacation. As this is a family resort there was no night life. Staff was amazing. Took excellent care of us.It is a time share resort but it was a very soft sell. Not pushy at all. We did not do the presentation. Our only complaints would be 1) The wifi is awful. 2) The regular ocean view room only comes with 2 full beds. No king option. And you can only see the ocean if you lean over the balcony. It does however have a great pool view and should be named so. Not deal breakers just what didn't work for us. We would have enjoyed an adults only more but that was my fault for picking a family resort. But we still had a great time. Eric in Los Morales and Yessica at the Rotunda bar (along with all the others) went out of their way to show us a good time. And took amazing care of us!
Genuine Expedia guest review
Other trip Dec 26, 2014
Atlanta
US
3.0 / 5Good
"Not the best all-inclusive resort!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
After having stayed at one of the NOW properties (Now amber in Puerta vallarta) last December, our expectation of an all-inclusive resort was quite high. Sadly, The Royal Haciendas resort did NOT live up to that. The overall feel was not very warm. The food quality was not great and there were very limited dinner options (only 2 to be specific and one bar). The last all-inclusive we stayed at had 4-5 dinner options. Royal had live entertainment (shows) only 1-2 days a week, whereas the now amber and some other resorts have shows EVERY NIGHT. I know this review is based on a direct comparison with another all-inclusive, but if somebody is paying that much this should be considered
Genuine Expedia guest review
Other trip Dec 26, 2014
G
US
5.0 / 5Outstanding
"Family beach vacation"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My husband and two young boys stayed in a one bedroom villa. Hotel was fabulous! We did the all inclusive option and to our surprise this included food off the menu. The drinks were call liquor and made to order. No mass made premixed items! Food was fabulous and so were the drinks. Only complaint is that since most guests were time share - you must sign bills which are zero balance at every meal and or bar. Small price to pay for such a great place!
Genuine Expedia guest review
Other trip Dec 26, 2014
mary jean
US
4.0 / 5Excellent
"Great resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This is a luxurious resort with great employees. The staff is not seasonal, so they know their job and do it with a smile. Great buffet every day of the week, with a different theme each night.
Genuine Expedia guest review
Other trip Dec 25, 2014
jill
US
4.0 / 5Excellent
"amazing staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Every thing was very nice, The staff is amazing. The pools are beautiful. Grounds well maintained.
Genuine Expedia guest review
Other trip Dec 18, 2014
Janet
US
3.0 / 5Good
"Dissappointing"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Nothing about the Royal Haciendas stood out to me. The ocean was not good for swimming in. (Cancun is better) The food was not good, and usually cold. The beds were hard and had back pain all week. Maid service (when they actually showed up) came at the strangest times. The staff was very friendly. Having to sign a check for everything was a pain.
Genuine Expedia guest review
Other trip Dec 15, 2014
Shelley
US
4.0 / 5Excellent
"Beautiful facility staff was nice and accommodatin"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This resort is very beautiful but it definitely is a timeshare facility every time we turned around it seem like they were asking us for our room number and name this was to make sure that we were not timeshare but actually all-inclusive The beaches on this side of Playa del Carmen was not as nice as on the southside of Playa del Carmen not a very easy walk to the town. drinks were very weak and food was okay
Genuine Expedia guest review
Other trip Dec 15, 2014
A Traveler
US
5.0 / 5Outstanding
"Pictures don't do it justice. It's spectacular!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The pictures don't do this place justice. We originally booked this all inclusive hotel because it had the best price. Pictures made it look ok, but I tempered my expectations. When we arrived, the hotel was spectacular. Rooms were high end with granite. Shower was huge--jetted tub on balcony. The resort was well manicured. Everything was so perfect. There was a restaurant right on the beach-- we chose to eat there nearly every meal. During the day, we laid out by the beach under the umbrellas-- and waiters bring you your drinks and food. My wife and I were really blown away by the quality of nearly everything. No hesitations, we would go back to this same resort. (Disclosure--we rarely travel and have no experience at any of the other resorts in Playa del Carmen or Cancun. So who knows--- maybe they're all this good.)
Genuine Expedia guest review
Other trip Dec 9, 2014
Adam
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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