"Beautiful spacious room."
Private hot tub on patio. Pools were great. Ocean was beautiful. A few spots were roped off from coral reef. Spa experience was awful. Food was good. Not great but good.Genuine Expedia guest review
I loved coming here. The first time was in March with some girl friends. The second time was just recently (end of June until July 7th) with my husband and daughter. I loved it the first time and that's why I came back with my family. They loved it too. Excellent staff, cleanliness, food and rooms. A few issues this time around however. 1) no hot water […] in one of our bathrooms (spoiled I know) and so we had to call them….4 times. Finally was fixed our 2nd day. Annoying. 2) we had to change rooms because we stayed over a weekend. Apparently, everyone has to change on Saturdays. No one told us. We got a notice under our door Friday evening. Glad we hadn't made plans on Saturday to go on any excursions given that at least one person had to be there when changing rooms (why we had to change? who knows). So my awesome husband stayed. They said someone would come at 11am to help us with bags and bring us to our other room. He was in there a little earlier just in case. HA! They didn't come until 1pm. Thanks for that. And then the people who stayed in that room before us were complete slobs, so the cleaning ladies were there for 5 hours!! They didn't leave until 6pm!! Next time, I think I won't stay over a weekend, just too obnoxious. I guess they don't want you there for very long... Read moreGenuine Expedia guest review
very professional staff . service was excellent, food was above average that includes room service.overall we had a very good time.Genuine Expedia guest review
"Nice for families!"
I usually don't like vacations by the pool or beach. I prefer to go to cities. This was an exception. I really enjoyed it.Genuine Expedia guest review
"Beautiful hotel, nice beach and pool"
Loved the location. Close enough to drive to attractions ourselves.Genuine Expedia guest review
"Average Time Share hotel"
Front manager charged me a full night stay because I arrive 5 hours prior check in do to Airline problem an they moved my flightGenuine Expedia guest review
"Stayed for 6 nights. Enjoyed every day and night."
Went shopping on 5th avenue, Took a snorkeling trip on a catamaran, Several other attractions are available. Spent a lot of time at the pool and on the beach. I did not meet any one that I did not like. This place is family friendly. There were several children about, but they were all well behaved.Genuine Expedia guest review
Overall we had a great time and would like to go back This hotel is located just outside of Playa del Carmen. We were in all inclusive program and the food was great. You can eat from the buffet or just pick what you like from the menu (there is a small surcharge for premium items).The wait staff were very friendly and helpful. The beach is nice but […] the ocean is not ideal for swimming in this area. You can still swim, just beware of underground rocks. If you are into snorkeling, or simply relaxing by the pool or sea you'll be more than satisfied. Beach and pool side service was excellent. My main problem was with the mandatory room change on Saturdays. When you book this hotel, they tell you that sometimes guests have to change rooms on Saturdays but that they will try to avoid that as much as possible. We stayed until Sunday, so I just asumed that they won't move us to another room for just one more night. They told us on Friday that we would have to move anyway and promised that our new room would be ready by 11:30 am. We came back from a sightseeing tour around 3 pm and the new room was still not ready. We did get the keys but the room was unmade and messy from the previous guests. We have a toddler who was tired from the heat and we had no place to put her down for a nap. They should at least told us upfront and we would have planned the day differently, brought extra change of clothes, etc. This is basically why we give only 4 stars for this hotel. Read moreGenuine Expedia guest review
"awesome hotel right on private beach"
it was the most amazing hotel. Beautiful hotel, wonderful staff, very very clean, and wonderful food.Genuine Expedia guest review
"I wanted to give it a five, but..."
Overall we had great time staying at this resort. I do feel the front desk staff were polite but were not nearly as helpful and friendly as the people working in the pool and beach areas. One day I was hit by a wet celing tile when I was taking a shower. I called front desk and was told the service person would come in right away. After waiting for […] 1 hour, I took a picture of the mess in the bathtub and showed it to the front desk to get their attention. Read moreGenuine Expedia guest review
"My family and I were VERY pleased with our visit!"
Overall, our stay was exceptional:) We were VERY pleased! You have an "All-Inclusive" resort that did not include tips. We tipped for each service even for daily drinks by the pool and restaurants.Genuine Expedia guest review
"Would love to go back"
We spent 10 days at this lovely hotel. Had fabuolos time. Would recomend for couples with children. Not good for partying animals. Los murales is a good place to eat. The only thing that has dissapointed our vacation is timeshare people. They attack! Stay away from promotional packages for exscursions. Its a trick! Overall we had a fantastic timeGenuine Expedia guest review
"Excellent Hotel and Beach"
We visited for 9 days. Originally we planned on more outside activities, but the hotel and grounds were so nice and relaxing we stayed near the beach and pool. The hotel, grounds and beach are beautiful and well maintained. The staff if friendly and goes out of their way to be helpful.Genuine Expedia guest review
"Beautiful hotel with great service"
We had a wonderful stay. Spacious rooms, beautiful beach and pools, and delicious food. Would definitely go back!Genuine Expedia guest review
"It's a good hotel for couples with children"
Food is ok. Drinks are good. Hotel staff is excelent, everyone is super nice and friendly. Wifi could be better. Not much to do at the evening - only one billiard table which creates many difficulties. Big lines to play at the evening. But overall it's perfect for children.Genuine Expedia guest review
"Amazing hotel in Playa del Carmen"
This is one of the nicest hotels we have stayed at. The pools are huge and there is plenty of activities to do. The buffet is typical buffet food but has a different theme every night. Italian night was by far the best. The omelet station for breakfast is great! The staff everywhere is very friendly and helpful! The fire show one of the nights is amazing. […] You can take a shuttle from the hotel into Playa del Carmen for $3.00. You can also book a shuttle to the airport at the hotel through Thomas Moore Travel for $21.00 a person. The beach is beautiful but there is some sea weed. Read moreGenuine Expedia guest review
"Excellent Family Resort, Well-Maintained"
The staff at this resort are very friendly and helpful. We were always greeted with a smile and a salutation everywhere on the property, even the maintenance staff. We reserved a Villa for a family of 4 and it was extremely comfortable and spacious. A family of 4 could easily be as comfortable reserving only half of the villa that has 1 bedroom, 1 bath, […] living room (with 2 Murphy beds), and kitchen depending on the ages of the children. The property is very will maintained and clean. Every day there are different outdoor projects being worked on to enhance the appearance and done in a way that does not interfere with your stay. We had the all-inclusive package including food and drinks. I think this is a new feature for this resort according to some of the members I met who have been there for a few years. I rank this service as average as compared to other all-inclusive resorts I've stayed in the past. This resort is very family oriented. The pools and bars shut down early and most any activity is done by 10:30pm. There are children, teen, and adult oriented planned activities scheduled through-out the day, every day. We participated in many activities and they were well done. The only complaint I have was at the time of me booking this through Expedia, I didn't realize I was booking at a time-share facility. There was a lot of pressure for me to attend the Sales Session, we did eventually get enticed with enough freebies to attend. Read moreGenuine Expedia guest review
We had a good week at The Royal Haciendas. The activities for kids were good and the food was delicious.Genuine Expedia guest review
"Beautiful hotel on the beachfront"
Had a great family experience. Hotel was clean, room was more than adequate, and most of the staff was friendly. The only thing I would say I will be returning again!Genuine Expedia guest review
"Nice hotel great location"
Great experience ........................................Genuine Expedia guest review
"Trip to Royal Haciendas - Playa del Carmen"
I went with a group of 7 friends to the Royal Haciendas in May 2014. Overall, I was very impressed with the resort-I would give it 5 out of 5 stars. This trip was my third time to Mexico (my previous two trips were to the Dreams Resort in Cancun). The hotel staff was very courteous the entire time we were there; the pool side service, room service, […] and dining service were all at a very professional level. The staff was helpful and polite. The rooms were very clean and updated; what is pictured on the website is exactly what we stayed in. The food and drinks at the buffet, pool and restaurant were delicious; we loved the fruity blended drinks and the shrimp tacos especially! For the amount of money we paid for our vacation, I felt the food was up to par. Our whole group really enjoyed our stay at the Royal Haciendas. Read moreGenuine Expedia guest review
Awesome experience. The rooms are beautiful and very clean. Carlos the bartender was amazing. Food was great. Can't wait to return!Genuine Expedia guest review
"Horrible Customer Service"
Although this hotel is very nice and the beach is beautiful the customer service was horrible! The hostess and managers at the buffet restaurant were so rude, they just didn't seem happy to be there welcoming the guest. When I go on vacation I expect great customer service specially since you are visiting their country and brining in business for them. […] We stayed 5 nights with the all inclusive package and we understood that we were changing rooms in Saturday however to our surprise the new room we got was dirty. They didn't even care to clean the room or change the bed sheets of the new room. It was also kind of annoying that they asked for our room number even to seat at the beach and use the towels. The wrist band should be enough indication that people are there with an all inclusive package. Read moreGenuine Expedia guest review
"Loved the hotel"
We had an amazing experience here at the Royal Haciendas Hotel, nice hotel, clean, all people very kind and the food was amazing!!! I just loved everything.Genuine Expedia guest review
"Great getaway spot!!!!!!"
My husband and I just got back from our trip and had a WONDERFUL time! We couldn't have imagined anything better. We were celebrating our 20th wedding anniversary and it surpassed all of our expectations. I found this place simply based on reading reviews and now I want to add my own, to also say how beautiful and amazing this place is. Whether you […] want a romantic getaway or a place to take the family, it's perfect. The food is great, especially the selection, with a different buffet theme each night and the staff goes above and beyond. Carlos works at the swim up bar and remembered my husband's name after serving him once. Needless to say we kept going back to him each and every time! The grounds are beautiful and well maintained and there are plenty of beach OR pool chairs. We kept saying all week how much our kids would love it there and we plan on going back as a family. I cannot wait for our next trip to the Royal Haciendas!!!! Read moreGenuine Expedia guest review
"Awesome resort on the beach!"
The resort was in excellent condition & staff was continuously working to make it better. Love the bar staff! Food was nothing to write home about but had a lot of choices! Would go back!Genuine Expedia guest review
"Love it! Clean, great food, the beach beautiful!"
Had a great experience and looking forward to go backGenuine Expedia guest review
We were at the Royal Haciendas May 10th through May 18th, 2014 and could not have been happier. Everything anyone could want was at the resort. Everyone was very nice and always helpful and the beach was cleaned every morning.Genuine Expedia guest review
Everybody was very nice and helpful. Food was amazing especially in The Murales.Genuine Expedia guest review
"Can't wait to go back!"
This was our first experience with an all inclusive stay. It was amazing! The staff was so friendly and helpful. The beach was beautiful. Everything was very clean. The gardens were pristine. I can't wait to go back!Genuine Hotels.com guest review
"Best stay ever in Cancun/Riviera Maya"
We vacation in Cancun or along the Riviera Maya every year. We also look for the best deal and choose our hotels with a good review and best price. This year we went to Royal Hacienda and it was absolutely perfect. Yes, I know so e people will find something to complain about,on every vacation, but this place was outstanding in my book. The hotel was […] not the fanciest I've ever been too, but it was meticulously maintained and I wouldn't change a thing. The rooms were very nice and the upkeep was excellent. We stayed in a hotel/studio for 10 days and it was a good size. I guess I could complain that these units don't have queen or a King size bed and we had to settle for the two full size beds that worked just fine for us. Nearly every room has at least a small view of the ocean the way it's set up, but whether you're on the beach, by the pool or near the beautiful flowing man made river there is something wonderful to see. Again, the grounds were immaculate! Now let's talk food. We did the all inclusive and there is only one buffet restaurant and one specialty "fancy" restaurant. We were worried that we would be sick of eating the same food for 10 days with only one buffet, but we were pleasantly surprised that the good at this buffet was the best we've ever had in a Mexican buffet. Everything they made is made with attention to detail and they change themes every night. The specialty restaurant's food was presented very well for "show", but food there was ok. Read moreGenuine Expedia guest review
Everything was great, really don't have a complaint. The staff was nice and accommodating. The resort is beautiful and the food is wonderful as well.Genuine Expedia guest review
This was my first trip to Mexico so I went in blind and WOW was I supprised!!! This resort really knows how to make you feel at home. The rooms were amazing and HUGE. Everything you needed was right in the room. The staff was very friendly and helpful. The food was typical of any hotel; with outstanding service. The 24 hour room service made it so convienient […] when we arrived after midnight due to flight delays. There were always plenty of seats by the pools and the beach. The towels provided poolside are large and always available. The only complaint I had was the hot tub was not hot, merely lukewarm (not that big of a deal considering the amazing weather). I would HIGHLY reccommend this resort and will definetly go back! Read moreGenuine Expedia guest review
"Nice hotel, all-inclusive package recommended"
This hotel was really nice, on the beach. We had a 2 bed 2 bath suite with an in room Jacuzzi. The resort beach was really clean, plenty of chairs, pools were huge and really fun. We had all inclusive package which I would recommend. The staff from the front desk to bell boy to the servers were really nice and helpful. The pool bar was our favorite. […] The other vacationers were really friendly as well. We played a few pool and beach volleyball games. The food was above average at the hotel restaurants but we were not surprised by that. There were plenty of choices to pick from the buffet or you could also order of the menu. Some of the off the menu items had small surcharge but it was not bad at all. Loved the 24/7 room service availability, however some times not all items off the menu were available. Read moreGenuine Expedia guest review
"Beautiful hotel, great staff--awful food"
Everything was wonderful, but the food and the entertainment. The food in the 5-star restaurant (reservation only) was amazing, but room service, the food served poolside, and the food in the buffet was 2 (on a scale of 1-5, where 5 is best) The food quality didn't ruin the experience, but friends who went to other resorts and everything was all-inclusive […] raved about how good the food and entertainment was. In the future, when planning a vacation to Mexico, I will choose a different resort. Another thing--everything on the resort (outside bars and restaurants) closes at 6. Read moreGenuine Expedia guest review
"Royal haciendas review"
My husband and I chose royal haciendas all inclusive for our babymoon trip, the resort was beautiful with spectacular views everywhere. The dive shop staff was excellent, as well as the restaurant staff at Los murales. We were very disappointed with the buffet restaurant as sell as the poolside restaraunts. Most of the staff were rude, slow, and talked […] back. The only reason i would recommend this place is for it's beautiful views, people with families, and people who want a quiet place to relax but be sure to get trampled on by concierges trying to book you for a timeshare presentation, we didn't get sucked in because if I'm not interested in something not anyone can change my mind. My vacation, your job, I get it but I paid for a vacation not a two hour sales presentation. Adrian was a very sweet concierge but not as helpful, they're only helpful when you tell them you'll go to their presentation otherwise they don't really give you any information. I would like to say stay away from don the concierge, he was fake, rude, and not interested in you but only a way to make a buck. It was disgusting. If I could change this vacation, I wod change where we stayed. Read moreGenuine Expedia guest review
"Found my happy place!"
The resort was amazing. Our concierge was helpful, informative and personable. The room was so nice I felt bad for not spending more time in it. It provided relaxation and activity in a quiet, peaceful environment.Genuine Expedia guest review
"Very nice place!"
We went for a short 3 night trip during the first of may. The weather was wonderful! It was just my husband and I but we decided to pay extra for the room with a jacuzzi on the patio and we were soooo glad we did! It was very nice to sit in the tub in the evenings. We were one of the rooms the farthest from the beach and on the ground floor but it was […] still very cozy and we could still see the ocean a little! We didn't need the full kitchen but it was still nice to have such a good size room. The walk to the beach wasn't far at all and the whole place is so nice we didn't mind at all. The pools are amazing! And we loved the swim up bar! We had no idea going in that they serve you on the beach! They would occasionally come around taking orders. Lifeguard on duty most of the day. We did the all inclusive and the food was great! They did try their hardest to talk us into sitting thru the timeshare class but after stern but nice denials, they happily let us go on to our room! Our fridge was stocked daily with coffee, Tecate beers, coke, diet coke, sprite and orange crush, with the exception to Saturday. A lot of all inclusive stayers have to move rooms on Saturdays due to timeshare owners coming in. We didn't have to move rooms but they also didn't restock our room with coffee and beer. We called the front desk and asked, they said they'd come, we went to the front desk and they said they'd send someone out but no one ever came. Regardless we had a WONDERFUL time! Read moreGenuine Expedia guest review
"ALMOST All-Inclusive but NOT quite there, yet!"
Had a good experience so I will start off with the POSITIVES -- The hotel, facilities and staff were all top notch! Not a single complaint as far as that goes. The property is maintained at a level beyond 10 if I were rating it on a level of 1 to 10! The staff, the friendly atmosphere and the CLEAN, CLEAN, CLEAN environment will keep me coming back […] time and again. HOWEVER, if I must be truthful what will keep me AWAY is something that I think is going to happen in the future -- meaning that this resort is NEW to being an ALL-INCLUSIVE resort so there is some tweaking that needs to happen before I consider booking another week or two stay here. First of all, let's make it clear that I am a FREQUENT TRAVELER and have been to MANY other All-Inclusive resorts prior to my stay here at the Royal Hacienda's. With that said, there is really only 1 restaurant to choose from. GOOD LUCK getting a reservation at Los Murales restaurant. There is no rhyme or reason why someone gets selected to go to this more up-scale restaurant. AND if you are lucky enough to finally score that particular restaurant then please keep in mind that you will have UP CHARGES for meals that are definitely not up-charged at regular All-Inclusive Resorts. The main reason for the up-charges is this resort is currently in TRANSITION MODE from being an exclusive timeshare hotel. Which, is a whole other issue that I do not have enough space because I am limited to amount of words I can type in this box. Read moreGenuine Expedia guest review
"Nice hotel. Clean and well kept."
Staff made hotel welcoming and pleasant. Very accomaditung. Food was great. Only thing beach/ocean had too many rocks. I really prefer Bay side, water too choppy. Overall, really nice. I would recommend that timeshare sales people upon checking in give people an option to hear or not their timeshare meeting, and not waste customer stay time. I thought […] that a turnoff. I personally would warn anyone before their stay there. Overall give hotel excellent rating Read moreGenuine Expedia guest review
The resort is very spacious, lots of activities for all the family. You never feel crowed and very very clean outdoors, picture perfect resort. The only thing it lacks are more restaurants to choose from . I would like to go back in a couple years.Genuine Hotels.com guest review
This was a beautiful resort, and wish we would've been able to stay longer. We bought the all inclusive package. The buffet got a little boring, but still good. You could eat at the pool bar, and that was also very good.Genuine Expedia guest review
"Too many children"
This hotel has two great identical pools w/great swim up bar. But there are so many kids sitting on the bar stools ordering ice cream drinks & juices and then most of them spill in the pool. No room for adults to sit at swim up pool bar. Plus there are two kids pools, but no bar service by them, so parents want to be by the pool bars, why not make […] one of the pools for adults only. Only one restaurant for dinner and minimal entertainment in the evening. 90% of guests are time share owners but hotel does not say this on thier website for vacationers, and not all things are inclusive as far as beers and other type of drinks. So if you want a hotel with a lot of kids, one restaurant, and pay for beer other than corona and bad beach service this is the place for you. Read moreGenuine Expedia guest review
"A true all -inclusive"
Had a wonderful week in PDC. This hotel truly offers a relaxing stress free vacation. My family (3 adults and 3 kids) spent a fun filled week. The room we had easily accommodated us with two separate bedroom areas and a living room with pull down beds. We enjoyed many of the hotel amenities including the free snorkeling free kayaking, free fitness center, […] and some free kids club activities. Everyone at the hotel was very professional and nice. As we rented a car we did not need any tour help or transportation. We were hesitant in coming to this hotel because we have had poor experiences with the food quality at other all-inclusive resorts. However, this hotel had good food and enough variety to comfortably make it through the week. I believe we tried almost everything on the menu and it was all delicious. We also enjoyed the room service which consistently delivered high quality food in about 30 minutes after an order was placed-just perfect for those days where the sun and activities take their tole. As with most hotels there are always some limitations. The only limits we found involved beer and alcohol selections, extra charges for some menu items, and for some activities. Anything extra was always well labeled and mentioned by the waitstaff before getting your order. Overall, the experience was wonderful. It was truly relaxing. We really did not have to do anything other than enjoy the beautiful hotel. Read moreGenuine Expedia guest review
The hotel is really nice. Don't expect anything special though. It's very clean. The beach is beautiful. There are several pools and whirlpools/hot tubs. They have only two restaurants and two pool bars but the food is pretty good. We loved food at the pool bars the most. Be prepared to very slow service:) Overall we really enjoyed our vacation!Genuine Expedia guest review
"Better options in Playa del Carmen"
Clean, nice place with large pools for the kids. Great beach in front with plenty of chairs/umbrellas. Kids loved the kids club activities. Inconvenient to have to give your room # / key every time you ate or had drinks, then had to sign bill. Service was slow (both around the pool, on the beach and in the dining areas) which became more frustrating […] as the days passed. Had to hear the timeshare pitch which wasted our time. Iberostar is a better option in Playa del Carmen. Read moreGenuine Expedia guest review
"Would love to come back SOON!!!"
new hotel, right on the beach, 40 min from airport; very nice rooms, the beach is shallow, easy to swim.Genuine Expedia guest review
"Amazing place to stay"
When we first walked into our room, we were more than a little amazed with the view. We were in E334 (top floor, end of the building, directly over looking the ocean), and I would say anything that fits in that building would have one of the best views imaginable. We traveled with two kids, one 4 year old and one 18 month old. We rented the suit, along […] with the connected junior suite (the upgrade was well worth the price) and it was perfect. The total space reaches something like 1,500 sq ft, and could somewhat comfortably sleep 6 people. (master, 2 murphy beds, two twin beds in the junior suite) The wifi is spotty at best. 25Mbps down, and 0.11Mbps up. We're talking 1500ms latency on top of that. Not that I came to the place for the internet, but being able to download a movie for the kids to watch while the wife and I relaxed one night proved impossible, even starting the download 8 hours prior (ftp timeout issues, I think related to the latency. Read moreGenuine Expedia guest review
We had an awesome vacation! The staff, rooms, pool and beach were exceptional and we had a great time. Chris and Daniel who work in the main pool bar along with Paco, who does water aerobics, were amazing and made each day very enjoyable. Plenty of room on the beach and no worries about getting a Palapa, pool was a bit more busy. Finally, although […] the beach was great, music and activities on both sides of the beach would be fun, for kids, teenagers and adults alike. Read moreGenuine Expedia guest review
"Very nice place, better than expected."
Very nice stay. Real simple resort and well kept. Room was great. Staff was good and friendly. Give food about 8 out of 10. Pool was awesome and the beach was great. Overall I would highly recommend this resort and would go back.Genuine Expedia guest review
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