All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
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Chetumal / Pto. Juarez Highway, Km 289 10 Lote 2, Mz 70, Playa del Carmen, QROO, 77710, Mexico, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.3 / 5Excellent

Score breakdown (from 675 reviews)

  • Amenities
    Great amenities
  • Cleanliness
    Clean
  • Bar
    Bar is awesome
  • Breakfast
    Tasty breakfast
  • Food
    Delicious food
  • WiFi
    Bad internet service
1.0 / 5Poor
"Worst Customer Service / Incorrect Description"
Do not get conned into booking the JR Deluxe Suite,Ocean View. It is not a single bed. Its also not guarantee that you will receive a room with a partial ocean view. As I was placed in a room on the first floor of the hotel towards the very front. The only view I had were the hammocks and children's playground. After I complained I was told they could move me but of course at an additional charge.
Genuine Hotels.com guest review
Response by The Royal Haciendas All Inclusive
Dear Robert, Thank you to post about our resort. We are currently reviewing our resort's description because Junior suites always get two separated beds. We're sorry to learn we didn't communicate this assertively and that influenced negatively on your vacation experience. We are sharing your comments with the appropriated channels so that our services may improve. Warm Regards.
7 night romance trip Jul 11, 2015
Robert
US
5.0 / 5Outstanding
"Excellent stay. Best all inclusive resort"
Service with a smile, clean and spacious rooms and restrooms and excellent food choices as well as drinks. We loved it and will definitely be back next year. Nice calm beach and very clean large pools. Many healthy food options was a plus. By far this is the best all inclusive resort we have ever stayed at.
Genuine Expedia guest review
Response by The Royal Haciendas All Inclusive
Dear Guest, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your most recent stay at The Royal Haciendas. We're sure that Expedia's community will appreciate your insights when planning their upcoming trip to Riviera Maya. We look forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards.
Other trip Jul 12, 2015
andres
US
5.0 / 5Outstanding
"Great location close to the Beach and only 5 minut"
I tried different hotel last year and nothing compare with the Royals, their locations are great all the employees are very friendly with everybody, The rooms are always clean and big rooms for the family and still have the privacy for all I can mention names like Victor, Ramon and Carlos at the pool Bar and many more unfortunately cant remember all the names but I had no bad experience with anybody there we received great and professional service there from day one till we left the facilities, nothing in this hotel is regular like other hotels here everything is just what anybody looking to have on their vacations nothing but good service
Genuine Expedia guest review
Response by The Royal Haciendas All Inclusive
Dear Guest, Thank you for taking time to post about our resort. We always strive to provide our customers with the highest satisfaction levels. Therefore we find your words very rewarding to our efforts since they demonstrate we're in the right pathway towards excellence. We'll make sure to personally praise Victor, Ramon and Carlos for leaving such a good impression in you. We look forward to welcoming you during your next vacation at Riviera Maya. Warm Regards
Other trip Jul 12, 2015
Jorge
US
5.0 / 5Outstanding
"Great place for Family trips! Not singles."
Great place for Family trips and location is ideal to get to town - Playa Del Carmen - and other activities - Tulum, Xel Ha, Coba, Cozumel, Cancun, and more. We had a great time there! Beach access was ok, it is a bit rocky and much algae. The algae may have been seasonal. The beach is still nice though.
Genuine Expedia guest review
Response by The Royal Haciendas All Inclusive
Dear Guest, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your most recent stay at The Royal Haciendas and we look forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards.
Other trip Jul 11, 2015
Playa Visitor
US
5.0 / 5Outstanding
Friendly staff take good care of you all day in the all inclusive package.
Genuine Expedia guest review
Response by The Royal Haciendas All Inclusive
Dear Guest, Thank you for your comments. We look forward to welcoming you again during your next visit to Riviera Maya. Regards.
Other trip Jul 11, 2015
Ad
US
5.0 / 5Outstanding
"Beautiful resort with great pools."
Adjacent to the Caribbean but poor beach compared to Cancun
Genuine Expedia guest review
Response by The Royal Haciendas All Inclusive
Dear Guest, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your most recent stay. We look forward to welcoming you again here, at your home away from home. Warm Regards.
Other trip Jul 10, 2015
Michael
US
5.0 / 5Outstanding
"Great family resort!!!"
Excelent vacations with my family!!! The resort is beautiful and well located near Playa del Carmen. I read tons of reviews and the resort exceed our expectations for the price paid. The check in was fast and everything in the resort (location, activities and services) was well explained by the concierge. The room (side B) it has everything we need it for the week, it was clean and it includes beers and sodas in the fridge everyday!!! The restaurant "Las Palapas" offered diferent options for dinner (Asian, Italian, Mexican or BBQ night) and the breakfast had different options including omelet station. The bar and grill "Luna/Sol" had great options for lunch including shrimp cocktails or hamburgers for the kidos. They had different options for drinks from beer to pina coladas. Our kids were excited to get kids colada (strawberry colada "without alcohol"). The service from the bar staff and waiters excelent that make you feel you don't need to worry about anything. And you need to reserve for a formal dinner at Los Murales great experience for the kids with good options and wine is include it. They have kids and adults activity center with different options from movie night or soccer at the pool to Maya show that is amaizing for the family. The beach is ok but everyday they had to clean the weed and you can reserve the kayak or snorkeling at the sea (great option with the kidos). And you can use the gear outside if you want to go to Akumal and snorkeling with turtles.
Genuine Expedia guest review
Response by The Royal Haciendas All Inclusive
Dear Marco, Thank you for taking time to post about our resort. We're glad to learn you had such a pleasant stay at The Royal Haciendas. We are sure that Expedia's fellow travelers will enjoy reading your review and they'll also appreciate your insights when planning their next trip to Riviera Maya. We look forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards
Other trip Jul 6, 2015
Marco
US
3.0 / 5Good
"Nice hotel and nothing else"
We stayed 5 nights and 6 days with the ocean view upgrade at the villa Pro: Nice Hotel with spaces villa Con: No ocean view room as with the upgrade Moved room in the middle of our stay Only 3 restaurants, not 5 or 6 as advertised No sail boat as advertised Sports desk was far from the beach Staff at sport desk was rude food was ok, not that great shuttle to town is not free Not all-inclusive (surcharge for all the good food)
Genuine Expedia guest review
Response by The Royal Haciendas All Inclusive
Dear Guest, Thank you for taking time to post about our resort. We've shared your comments with the appropriated channels so that our service may improve. We're glad to learn you enjoyed the space at your villa. Warm Regards.
Other trip Jul 6, 2015
A Traveler
US
4.0 / 5Excellent
"Good hotel, great location."
We had agreat time. Our two major concerns were that we had to sign for everything we ate or drank and the ocean had tooooo many weeds. Even though tips were included in the all-inclusive package, since we had to sign for every purchase they were expecting additional tops all the time. The weeds made it imposdible to gominto the water, since it was full of them and the waternhad a nasty smell to it.
Genuine Expedia guest review
Response by The Royal Haciendas All Inclusive
Dear Eddy, Thank you for taking time to post about our resort. Our resort is a mixed-use resort and does lend itself to a few challenges. Signing after a consumption is used by our Food and Beverage department to keep a control of our consumption centers and we're currently working in new ways to improve our customers experience at our restaurants and bars. The Royal Haciendas is committed to preserve nature's ecosystem looking for a balance between our customers and mother's nature processes. This year we've had a higher than usual sargassum arrival and our beach cleaning crew works very hard to keep the balance between a beautiful beach and a healthy ecosystem that will aid renewing sand for future's beautiful beaches. We appreciate your comprehension and look forward to welcoming you back during your next visit to Riviera Maya. Warm Regards.
Other trip Jul 6, 2015
Eddy
US
4.0 / 5Excellent
"Too much sea weed"
We went on a family vacation for 4 nights at the end of June. Upon arrival, after check in, the concierge, Jaqcui, offered us excursions, spa treatments, and tried to get us to attend a time share meeting. We were tired and hungry and just wanted to get to our rooms and go get a bite to eat and go to the beach. We ate at the Palapas restaurant every morning for breakfast and a few times for dinner. The food was below average. There were too many options and nothing had much flavor. The omelet station was the only good part of breakfast. All the waitstaff were friendly and accommodating. The beach had tons of sea weed and there weren't enough guys getting the job done. The chairs and umbrellas and wait staff at beach were great, too bad there was too much sea weed to be in the water long. We tried kayaking, but there was too much sea weed. Fortunately, the pool was awesome...great activities for kids and adults, clean, well maintained and the best part was the swim up bar. Marvin and Chrisantos were awesome and getting our orders fast and they remembered our names and our orders. Luckily, Los Murales restaurant (need a reservation) was a great surprise. We had delicious sea food and yummy desserts with amazing presentations. Very nice ambiance. The rooms were clean and well kept...however, the wi fi was awful! My husband had to work a little bit and had a hard time connecting to the interenet. The grounds were well maintained and overall everyone was friendly.
Genuine Expedia guest review
Response by The Royal Haciendas All Inclusive
Dear Guest Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your most recent stay at The Royal Haciendas. Sargassum is an environmental subject and we can only take local actions to mitigate the effects on our beaches. We have staff designated to remove as much as possible but this is a mother's nature process and there's little to nothing we can do against it. We're sharing your comments with the appropriated channels so that our service may improve. We take pride on our hosts warm service and we're glad to learn you've experienced it and also enjoyed resort's landscaping. We look forward to welcoming you again during your next visit to Mexican Caribbean.
Other trip Jul 4, 2015
Jan
US
5.0 / 5Outstanding
"Excellent hotel on beach"
Great family experience! Excellent children activities that they are able to chose what they want to participate in. The staff is very friendly and go out of their way to make your stay fabulous! Our child had special dietary needs, the chef and restaurant manager made special meals to fit the need. Our child felt special! (Way beyond anyone in the U.S. would do.). We will definitely return!
Genuine Expedia guest review
Other trip Jun 28, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellence in all areas"
One of the best resorts we have stayed at. Extremely clean and everyone was so friendly they made us feel like royalty. We took our eleven year old grandson and he loved it. The food was excellent the drinks were delicious grandson loved the unlimited room service and fruit smoothies. We will go again.
Genuine Expedia guest review
Other trip Jun 28, 2015
lippe
US
4.0 / 5Excellent
"Great value for your money!"
Rooms are great!!! Really spacious for a family of four or six. All balconies face the pool or sea. Floor are a little bit slippery. Not everyone in the resort is on an all-inclusive plan, so even though tips are included, you might feel better if you leave a buck or two. The one thing that is really inconvenient is that if your stay includes a Saturday, there is a good chance they'll ask you to change rooms (something to do with their time share program). Food is above average but not excellent except for "Los Murales" restaurant, where food is really good but you must make a reservation. During our stay, the water by the beach was not as blue as you would expect in the Mayan Riviera. Manager on duty (Miguel, I believe) went out of his way to help me extend my stay twice without having to change rooms. Over all a very good stay and a great value for your money.
Genuine Hotels.com guest review
1 night family trip Jun 23, 2015
Eduardo J
US
4.0 / 5Excellent
It was a great trip with Family and I really enjoyed myself.
Genuine Expedia guest review
Other trip Jun 24, 2015
Lorraine
US
5.0 / 5Outstanding
"great hotel"
My husband and I really enjoyed our stay at your hotel. We arrived late and were greeted by a nice young man named Alexander. Our housekeeper, Alicia, was very thorough when she cleaned our room for the week. We enjoyed the daily buffet, room service and pool bar food.
Genuine Expedia guest review
Other trip Jun 21, 2015
Jean
US
5.0 / 5Outstanding
"Very relaxing family vacation"
We stayed at the resort last week for 5 days. The resort was huge but did not feel crowded. The layout was nicely done as there were several areas for people to hang out. The staff was very nice and friendly. It rained off and on for 2 days and we also has 1 day of torrential rain. We made use of the kids club, then. Our children ages 6 & 7 enjoyed the kids club. Our son also played beach soccer in the afternoon which was organized by the KidsClub. The staff was always working on the hotel grounds - raking leaves, trimming, cleaning the weeds that washed onto the beach. Every morning, unless raining, there's a tractor that cleaned up the weeds on the beach. The beach was beautiful - white sand, wide with lots of lounge chairs. The waiters take orders at the beach so no need to get up. We were totally spoiled. Housekeeping cleaned everyday though sometimes they forgot to replenish the towels. We called and they came with fresh ones quickly enough. Food was awesome! Palapa del Sol restaurant had good variety and everyday the "theme" changes. You can also order from the menu. The mixed ceviche was so delicious I ate it everyday at lunch! We also ate at at Los Murales twice during our stay. The food there was excellent and the desserts were so yummy! We have also tried the sushi at the sushi bar and they were very good, as well. The only bad thing about the resort was leaving it but we hope to be back soon!
Genuine Expedia guest review
Other trip Jun 19, 2015
Mariz
US
1.0 / 5Poor
"Nothing it is promised to be!"
This place is a joke, short version. This location runs from Saturday to Saturday, they don't tell you this until its too late. What that means is, we went in on a Tues, Sat. we had to change rooms. They told us our OTHER, new room was ready, NO! We waited an hour and a half in the hallway, with our luggage. We went to the front desk and asked , we were promised rooms to be ready? 45 minutes later, they had no answer other than that how their hotel operates. The manager, Ivan Hernandez, could have cared less. We actually just walked away, because he sat on the phone and never looked back or acknowledged us. It took three days to get our room phones to work, had to order room service from the bar, located 1000 yards away. In 4 days had 3 drinks delivered to us on the beach, everyone was complaining about this,If you went to the bar and ordered your own, they would not give them to you to take to the beach, your server had to. We told them if that was the case we would not have walked all the way up here to get them. On rainy days no pool bars, even if the rain clears. Beaches are rocky with volcanic rock. Food was average AT best. They will try and talk you into reservations at Los Morales, good dinner, half of the menu had surcharges on it, so all inclusive is up in the air on that one. Our best meals, room service. One last thing. We told them we were not interested in being members, why?, start from the top, haha. Yet they called EVERY morning just to make sure!
Genuine Hotels.com guest review
8 night family trip Jun 9, 2015
Anthony
US
5.0 / 5Outstanding
"Fabulous All-Inclusive Family Vacation"
Everything was wonderful. Everyone was very friendly and helpful. Every time we saw a staff member they said "hola" to make us feel welcome. Our room was perfect and very clean. The maid was in our room while we were in and out of it and we witnessed her cleaning and changing the sheets on the bed. She was very thorough. The pools were great with lots of ledges to stand on for kids and shallow areas also. The drinks were not strong at all, but that was alright with us, they tasted good! The beach and ocean were heavy with seaweed, but the staff did their best to clean it up in the mornings. The water wasn't as clear as I expected it to be, which was a little disappointing, but we spent most of our time in the pools. The whirlpools were the same temperature as the pools, so that was another complaint I had. I wish they would have been a lot warmer, especially the adult ones. We were very pleased with the food. It wasn't fabulous, but it was fine for us. Our favorite night was the Mediterranean night! We went on an excursion to XCaret, which was fabulous. We highly recommend it for adults and children. It was a highlight of our trip.
Genuine Expedia guest review
Other trip Jun 15, 2015
A Traveler
US
3.0 / 5Good
"Overall nice resort if you take advantage!"
We stayed there from June 8-14 on a standard room. We were upgraded to a ocean front probably because it was low season. Best part about the resort is the hotel staff. Concierge (Adrian) was extremely nice and very informative. Everyone is very friendly and courteous. Rooms are very comfy. Food is between okay and good. Just wish they could explain the all inclusive package better. Luna/Sol grill you order from the menu(good for lunch).La palapa(breakfast and dinner) is a buffet and you can also order from the menu( they won't tell you this you have to ask for the menu). Room service is very fast! Overall we had a great time. If you are on the all inclusive plan tip them well its a lie that tips are included( they get 10 pesos per day). Pools and beach great!
Genuine Expedia guest review
Other trip Jun 15, 2015
ER
US
4.0 / 5Excellent
"Newer hotel beach with sea weeds all over"
We stayed ten days so we got to change rooms two Saturdays. Ocean front room was remodeled and looked newer. Food was good. All inclusive is well worth it. $9 a mixed drink otherwise it's US bar pricing. Don't know if was just the timing but the ocean was dull oh sea weeds and the beach, they tried to clean but was in The water and kept coming. Staff was nice.
Genuine Expedia guest review
Other trip Jun 15, 2015
Jonathan
US
4.0 / 5Excellent
"Real nice hotel."
This hotel had great amenities and was well maintained. The only issue i had was that with the mixture of time share members and all inclusive visitors it caused some confusion on what was available to all inclusives. The staff/hotel could have done a much better job of explaining this or providing literature to explain it. The hotel was awesome along with the pool and the main restaurant served good variety and quality food.
Genuine Expedia guest review
Other trip Jun 14, 2015
Glenn
US
2.0 / 5Fair
"Very disappointing resort"
The beach and pool area, and the hotel grounds and the lobby were beautiful, but that's it as far as the positive. The dining experience was very disappointing, especially comparing to the other resorts in Playa Del Carmen that I stayed in prior years. I paid for the all inclusive but when they had a prime rib night, I had to pay extra to get it. You would think that coming the a place in this area of the world, you will get some fruit, but this almost did not exist (only on the decorations but not to eat). The bed was hard as a rock and it took me 3 days to somehow get use to it. Also, after dinner, the place is completely dead, no one is out and the resort did not provide any entertainment. Again, in other resorts there was entertainments every night and management made an effort to make every evening unique. The biggest effort the resort management made was to push the time share property they have. They did not get off my case the entire time I stayed there. The last thing I would complain about was the snorkeling that was advertised did not exist in reality, so please do not fall for it. Bottom line, go spend you time and money in much better places and don't go near this place!!!
Genuine Expedia guest review
Other trip Jun 13, 2015
Rafi
US
4.0 / 5Excellent
"Nice AI for families"
Overall good stay here. A couple hiccups with check in & room change.
Genuine Expedia guest review
Other trip Jun 9, 2015
Anthony
US
4.0 / 5Excellent
"Exactly what we were looking for ..."
We went to this resort with one thing in mind - rest and relaxation and it was exactly what we got. We had a wonderful stay. The accommodations and grounds were beautiful and tranquil. The staff was amazing - very friendly and made an effort to keep you happy and satisfied with anything you needed/wanted. The resort staff was very clear about how the system worked and once you understood it the days flowed with ease. I've heard some complain about having to sign off on everything you did, whether it was drinks, food, towels, reserving the equipment but it was understandable. They also need to keep track of what they guests are doing, etc. and it really wasn't a bother at all. We had a great time and I would highly recommend it for anyone who is looking to get away from the hustle and bustle of their busy lives.
Genuine Expedia guest review
Other trip Jun 8, 2015
Karen
US
4.0 / 5Excellent
"Very clean hotel"
The hotel grounds and rooms were very clean and the staff was friendly. We did not get an ocean view but instead a pool view. There are only a few rooms with a full view of the ocean. It really didn't matter to us since we were not in the room much. The all inclusive package was nice. We could have 3 meals and 2 snacks a day which was plenty for us. There was also food and drink service at the pool and beach. The beach was not the best. When we first arrived there was a lot of seaweed which made it difficult to walk on the beach. After a few days a fair amount of seaweed was removed which made the beach much nicer. There were also a lot of rocks on the beach which made walking and swimming difficult. This is a nice resort for a family. Very quiet and not many partiers. Over all we had a great vacation and would consider coming back in the future.
Genuine Expedia guest review
Other trip Jun 7, 2015
DD
US
5.0 / 5Outstanding
"5 Stars"
Our stay at the Royal Haciendas was incredible. The staff was professional, the food was outstanding and the property was amazing! I strongly recommend being a guest there if you travel to Mexico!
Genuine Expedia guest review
Other trip Jun 6, 2015
Danielle
US
4.0 / 5Excellent
"Royal Hacienda"
The facilities are good, but not 5 star. For what I paid, it was fine. Too far from major attractions. Staff was very helpful and pleasant.
Genuine Expedia guest review
Other trip Jun 6, 2015
Rob
US
4.0 / 5Excellent
"Nice family spot"
I am never disappointed with a Royal resort. Clean, safe, and friendly staff. If you want activities in the evening this is not your spot. Everything shuts down early. If you want beach & pool time this is a place to relax. More seaweed than north in Cancun. The staff is out each morning on the beach. This is a time share resort. If you are not interested say NO. If you are interested give yourself more than the 90 minutes they tell you...lots more. I am not sure I will go back to this resort. It's a little too laid back. If you scuba dive this is a good location, or want to haggle on 5th Ave go into town . There is a short ferry ride to Cozumel you can access in Playa del Carmen. The resort charges $4 one way to town. Then you can take a taxi to the ferry. You must go to the front desk to reserve your shuttle ride! A bonus for the resort would be to offer the shuttle free of charge. Surcharges for premium drinks & food. Seems more so at this resort than other Royal resorts.
Genuine Expedia guest review
Other trip Jun 5, 2015
James
US
5.0 / 5Outstanding
"Beautiful hotel with resort style amenities"
Really enjoy our stay at The Royal Hacienda Hotel in Playa del Carmen this place was beautiful, huge, the staff was really friendly the food was good specially Luna Bar by the beach had the best snacks only thing this is not a place for somebody with mobility problems because this place is huge and you got to walk a lot but we like that because it was enjoyable for us would definitely recommend to visit the Xel-ha water park this place was more than amazing this a beautiful inlet off the ocean with dolphins, manatees, beautiful fish, awesome lagoons, wild life, with zip lines and all the snorkel possible. We will definitely come back to this hotel and to Xel-Ha soon
Genuine Expedia guest review
Other trip Jun 5, 2015
Mason Family
US
5.0 / 5Outstanding
"Excellent Resort"
We've stayed at the Royal Haciendas for 8 days and enjoyed every minute. Staff kept the grounds clean and neat, rooms were very clean, pool/bar and restaurants had plenty of good food and drinks. I do recommend this resort.
Genuine Expedia guest review
Other trip Jun 4, 2015
Luis Paulo
US
5.0 / 5Outstanding
"Great Resort!"
Amazing resort! All staff was very kind and more than accommodating. The rooms are wonderful and the staff keeps them very clean. For an all inclusive the food was great and drinks were great! You do have to sign for your drinks and food but that's a small inconvenience for the excellent food and service! The only time we encountered up-charges was at Los Murales but it was more than worth it (up-charges weren't overpriced either). Reservations are made same day only and I would highly recommend eating at the restaurant at least once if not more! It was great having a market on site with food, water, beer and other alcohol, room service included was a wonderful option and the food was great! Just read the menu to know what's on the all inclusive plan ( most options fit). I would absolutely stay again and if I could ever talk my other half into a timeshare this place would be on my list!
Genuine Expedia guest review
Other trip May 30, 2015
Nichole
US
4.0 / 5Excellent
"Nice but others are better."
Grounds = awesome. WiFi = awesome beds = very small and poor. Food = average at best beach = dirty but can't fault hotel specific Staff = ask you to sign off on even a bottle of water. Very annoying. Bottom line great time away with family but will look to stay elsewhere next time.
Genuine Expedia guest review
Other trip May 29, 2015
Aidan
US
5.0 / 5Outstanding
"Awesome hotel."
Loved the size of the villa..if you use the kitchen and don't leave it in the condition you found it. You will be charged $75 cleaning fee.dont understand this, since it is part of the unit.the complex is just about the right size. Buffet was good. Wait staff was awesome. Easy to find beach and pool chairs.we plan on a return trip.
Genuine Expedia guest review
Other trip May 28, 2015
jesse
US
5.0 / 5Outstanding
"Beautiful view of the ocean and the pool together."
The resort itself was very well maintained. Every morning the seaweed was cleaned off the beach. The villa was in great condition and very clean. We loved the variety of pools and all the employees were very nice too. We stayed in May 2015 and felt very safe. We made several trips into Playa Del Carmen. We participated in the all inclusive portion of the resort and their was a wide selection of food choices.
Genuine Expedia guest review
Other trip May 28, 2015
Barb
US
5.0 / 5Outstanding
"Wonderful"
The hotel all inclusive is just wonderful, check in and check out were easy! we really enjoyed the food and drinks ( no watered down drinks) the beach is serene and the cabanas were beautiful. The staff was attentive on the beach ( taking timely food orders and bringing drinks) The specialty restaurants were really yummy , the chef does a great job (very high end), we will be back for sure. very amazing vacation
Genuine Expedia guest review
Other trip May 26, 2015
vee
US
5.0 / 5Outstanding
"Gorgeous, secluded, affordable"
The resort is beautiful and very well kept. Even the pool bathrooms are immaculate! Food and drinks were above expectations, and the beach is very pretty despite the seaweed. Drinks stop flowing at 6:30 though, and with a few exceptions staff were dismissive at best. Definitely not a party spot, but for families or anyone looking to stay in peace and take a $10 taxi into town for nightlife - I'd recommend The Royal Haciendas highly!
Genuine Expedia guest review
Other trip May 23, 2015
jena
US
5.0 / 5Outstanding
"Great Time"
Hotel was awesome Staff was awesome Food was good
Genuine Expedia guest review
Other trip May 22, 2015
A Traveler
US
4.0 / 5Excellent
"Second time here"
we spend a week for a second year in a row and it was very pleasant not as the first time but was OK .. we were very disappointed with the food selection on the buffet at la palapa , the service " a la carte " has a lot of options but sometime you don't want to wait to get serve the rooms are very well maintained and clean .. the staff is very friendly and ready to help you with your needs. I would come back next year hoping that they improve the food selection on the buffet
Genuine Expedia guest review
Other trip May 21, 2015
Cesar
US
4.0 / 5Excellent
Nice and relaxing stay....relatively calm place...not for those who want nightlife. Hopefully the seaweed beaches wont be like that forever.
Genuine Expedia guest review
Other trip May 20, 2015
earl
US
4.0 / 5Excellent
"Will try another place next time"
Front desk staff s rude to all inclusive guests, housekeeping and waiters are nice probably bc they get tips based on performance. They want to sell you timeshare all the time. Will try a different resort next time.
Genuine Expedia guest review
Other trip May 17, 2015
Claudia
US
4.0 / 5Excellent
"Nice resort; beach ok"
Recently travel to playa del carmen, great experience overall; the hotel is located a little too far from Downtown, but they have a shuttle service for a small fee per person. Breakfast is good; and you can have really good lunch in la palapa del sol grill located very convenient by the pool and close to the beach,It was the best food for us. The buffet diner could be better, but they also order from the menu. Drinks were really good, best I had in a all inclusive resort. Watch out for the margaritas; pretty strong!! Hotel stuff was great, they really try to please you and do a great job. Definitely will come back with my family!
Genuine Expedia guest review
Other trip May 17, 2015
Victoria
US
5.0 / 5Outstanding
"Wonderful family vacation"
We could not have asked for a better vacation!! Everything was perfect! Can't wait to return next year :)
Genuine Expedia guest review
Other trip May 15, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel, amazing food, not for snorkeling!"
We stayed there because we love to snorkel and the reviews made it sound like it was great for that. It is not. Where the water is deep enough to swim the water is very murky. Can't see your hand under the water. Unless you swim wayyyyy out where boats are then it gets beautiful and clear. Where you can see the bottom it is only about 1-2 feet deep and it is red flagged for swimming for obvious reasons. That was a huge bummer. The hotel was a very nice, clean hotel. The wait staff was very nice and the food was amazing. There buffet dinner was a different theme every night so it was always different and the cocktails were not watered down. We decided to take the stroll from 5th Avenue back to the hotel along the beach. We read that is takes about 45 min but is a beautiful walk. We are not slow people, nor are we out of shape but it took us an hour and a half and it was in the middle of the day so we were burnt beyond burnt by the time we got back to the hotel. Just be ready to walk if you do that. If you've never been to Cozumel, definitely take the ferry over there. That's where we usually stay but decided to try Playa Del Carmen this time. Wish we would've stayed in Cozumel. The water is amazing everywhere, no freeways, you can scooter everywhere! Very friendly place and very cool little bars and restaurants.
Genuine Expedia guest review
Other trip May 11, 2015
Janice
US
3.0 / 5Good
"Resort on beach"
This was a family vaca. We rented a 2 bedroom villa- it was excellent. Had 2 separate balconies with a hot tub. We had a view of the resort/pool and a little of the ocean. The clearning service was great- she came everyday. They even had turn down service at night. Resort is right on beach which is nice.
Genuine Expedia guest review
Other trip May 11, 2015
Arp
US
4.0 / 5Excellent
"Great place to relax"
Just returned from a weeks stay at the Royal Haciendas. Very nice, comfortable place on the ocean and near lots of areas of interest. Staff was very friendly especially our friend Lucio who works at La Palapa restaurant. He was so sweet and helpful. If you want a relaxing vacation without a bunch of timeshare hassle this is a good choice.
Genuine Expedia guest review
Other trip May 10, 2015
Jan
US
5.0 / 5Outstanding
"Amazing vacation"
We had an amazing experience at this resort...everything was beyond our expectations. The staff were incredibly friendly and accommodating. Enjoyed it so much we bought a time share!
Genuine Expedia guest review
Other trip May 10, 2015
Jonathan
US
5.0 / 5Outstanding
"Absolutely amazing !"
When booking a trip your always wondering "gee i hope i chose something good, something worth it? Something the kids will enjoy." Let me start off by saying if you want something kid friendly not to much about nightlife this is it. I went with my mom and 2 kids since my husband wasn't able to Take vacation at the same time, we all had an amazing time. There are so many kid activities, the girls that play with the kids are amazing. For us adults there is zumba classes and aerobics in the water and many others. The staff is amazing and so warm my favorite waiter by far was Ramiro by the pool. He literally helped me throughout the day wherever i went, and anything that i needed with a smile always on his face! he was by far amazing! There are others to Vicente, Harold who all standout to me! The hotel is very pretty and everything is so close by, they have a little supermarket downstairs for anything you need. Our room was always taken care of by our housekeeper named rocio who always left little treats for the kids! :) I left in awee and amazed on how well treated i was and what am amazing experience i had! The food was sooo good too, everything there were so many different things to choose from.. Breakfast..lunch.., and dinner! I def recommend and would love to come back very soon. Hope this helps anyone in doubt!
Genuine Expedia guest review
Other trip May 9, 2015
neffie
US
2.0 / 5Fair
"Very clean resort but boring"
The resort was very lovely, but at 7 PM it is lights out at this hotel. The resort is very clean, but being asked at every turn for my name and room number for my hotel room for every drink, bottle of water and cookie. The beach was horrible and you could not swim in the water. The hotel was very clean, staff was friendly but the food, beach and lack of activities did not make this a resort that I can return to.
Genuine Expedia guest review
Other trip May 6, 2015
Loves Mexico
US
4.0 / 5Excellent
Overall great resort. Friendly staff. Food in the pool bar was excellent. Bartenders/waiters were on point. The grounds are beautifully maintained.
Genuine Expedia guest review
Other trip May 6, 2015
A Traveler
US
2.0 / 5Fair
"Will not return"
My husband, daughter & I stayed at the Royal Haciendas & unfortunately, had issues every day we were there. The problems began w the front desk staff, particularly a woman by the name of "Betty" who had a horrible attitude & no reason to care for customer service. We arrived in the early evening to only find issues w the room & after having taking the long walk to our villa, we realized that we hadn't been given a room key. We had to return & take that long walk back w our 2 year old who was extremely tired & cranky at this point to ask for a room key. Upon entering the villa, it wasn't too bad -- however, the rooms are NOT comfortable, at all. This resort also makes you change rooms on Saturday to accommodate for members who may be checking into their unit. Not only was this inconvenient, but when my family and I stepped out of the room to check with the front desk about something and returned to our villa, the room had been LOCKED. It took 30 minutes & about 5 phone calls for someone else to come open the door for us. Unacceptable! The food is nothing special - they boast about all these restaurants however, they don't tell you that most of them close at 6pm leaving only two as options. The shuttle service helps when heading to Playa but they don't tell you that only certain times are complimentary others you get charged. Most disappointing part about this resort is the lack of attention & info they provide - they only care about their TimeShare Members!!
Genuine Expedia guest review
Other trip May 4, 2015
Natalia
US
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