All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
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Chetumal / Pto. Juarez HighwayKm 289 10 Lote 2, Mz 70, Playa del CarmenQROO77710Mexico, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.3 / 5Excellent

Score breakdown (from 669 reviews)

  • Cleanliness
    Clean
  • Service
    Fantastic service
  • Food
    Delicious food
  • Breakfast
    Tasty breakfast
  • Room
    Great room
  • WiFi
    Bad internet service
5.0 / 5Outstanding
"Excellent hotel, the staff very helpful"
I had a great time above all one of the best hotels, compared to the ones in cancun, this one is very peaceful.
Genuine Expedia guest review
Other trip Jul 22, 2015
nino
US
4.0 / 5Excellent
"Geared towards owners rather than all-inclusive"
Well-kept resort with the standard all-inclusive amenities and full kitchens for timeshare owners. Owners apparently mostly eat and keep to themselves in the evenings because not much happens after 6pm although there is one small bar open in the evening and an activity room where there are karaoke and band nights. The food is very good, if a bit limited in variety. You won't go hungry, but also won't overeat. There are two daytime bar/grills, one buffet and one sit-down, mostly seafood restaurant. Unlike all-inclusive-only resorts, tipping is expected and is an unexpected expense. Seems like the all-inclusive package should include the tips in the overall package price. There are shuttles to go to Playa del Carmen, but only 3 of times are free of charge; one in the morning and two in the early evening. There may be free return shuttles, but we were told to find and pay for a taxi. If you're very ambitious, you could walk to PDC, but it would take at least 40 minutes and goes through the north part of town that would make many people uncomfortable after dark. Saturday is when the owners come in and leave so activities are more limited that day. Seaweed on all beaches in the PDC area is a problem at the moment (Summer 2015), but the hotel staff work very hard to clean it up every morning.
Genuine Expedia guest review
Response by The Royal Haciendas All Inclusive
Dear Guest, Thank you for taking time to post about your most recent stay at The Royal Haciendas. As you mention on your review: sargassum is currently a subject of regional interest. We are being informed that the whole caribbean is being affected by this atypical arrival of sargassum. Nevertheless: we have dedicated staff that works hard every morning to remove as much of this algae as possible. This is part of a natural process and we must humbly admit that there's little to nothing we can do against mother nature. We are sure that Expedia's community will appreciate your insights when planning their upcoming visit to Mexican Caribbean. We are a resort focused on rest quality. However: we're currently adding some more entertainment options for our guests and members. We look forward to welcoming you again during your next visit to Riviera Maya. Warm Regards
Other trip Jul 21, 2015
Pete
US
5.0 / 5Outstanding
"Hotel was nice. Great service."
The hotel was great. The service was great. Booked through Expedia and I'll never use them again! They messed up my booking after I confirmed at least 4 times I wanted round trip transportation to and from the airport. Cost me another 200 for transportation because they didn't book it when I repeatedly asked for it and the guy assured me I had transportation. Expedia would not refund the money it cost me because of there mistake therefore I will never ever use them again, but yeah the hotel was great
Genuine Expedia guest review
Other trip Jul 21, 2015
A Traveler
US
4.0 / 5Excellent
"Great Family Stay"
The hotel was amazing. It is perfect for a family and our family of 5 had plenty of room and beds. I have had better food at many of the other hotels but we ate fine. The ocean view is very limited from the rooms and the sea weed made this beach less desirable but we swam the ocean on excursions. The property is extremely well kept, the staff is great, and the room was great with the A and B side. The all inclusive is slightly different since you sign a ticket and check out at every meal but not a big deal. Food choices are limited and up charges are on many entrees. We ate well but we have had such great food at so many hotels in Cancun that I would rate this the worst but we were still happy and full.
Genuine Hotels.com guest review
Response by The Royal Haciendas All Inclusive
Dear David Thank you for taking time to post about our resort. Seaweed is an environmental problem and not exclusive of our resort. Is currently affecting the whole coast of Quintana Roo State. We try our best to remove the sargassum that comes to the shore but there's little we can do against mother nature processes. We are sharing your comments with food and Beverage manager so that our service may improve. Nevertheless, we're glad to learn you've enjoyed your unit and we look forward to welcoming you again during your next visit to Riviera Maya
4 night family trip Jul 14, 2015
David
US
4.0 / 5Excellent
"Nice resort, great staff, just short of great."
Everything was nice. The ford and drink selection could have been a bit better. That and the emphasis on selling time shares is what kept it from getting a five. Patrick and the staff of the dive shop made the trip special. Highly recommend going with them.
Genuine Expedia guest review
Response by The Royal Haciendas All Inclusive
Dear Guest, Thank you for taking time to post about our resort. We're sharing your comments with the appropriated channels so that our service may improve. We'll take all the required counter-measures to ensure no future guests share this perception of us. We'll make sure to personally praise Patrick and the diving staff for leaving such a nice impression in you. Warm Regards
Other trip Jul 20, 2015
Wayne
US
5.0 / 5Outstanding
"Wonderful Hotel"
Our stay at this hotel was wonderful! The food was excellent! The service from the waiters was also great. At the Poolside and beach they were there ready to take food and drink orders and always making sure your okay and if they could do more. The rooms are very clean. Our room was cleaned and fresh towels brought daily. The grounds of the resort also clean and well maintained! They offer activities and some evening entertainment. We stayed 8 days and if you stay thru a Saturday then they make you change rooms. I knew this before we got there so I was expecting this. It went flawlessly and we moved about 3 rooms down from were we orginated. It was all done in the morning. So for us the experience was smooth and we didn't mind.The beaches were nice and they worked daily to control to there best abilities to clear seaweed. It was a little issue but all the resorts on the beach were having the same issue. Great place we would love to come back next year for our family vacation!
Genuine Expedia guest review
Response by The Royal Haciendas All Inclusive
Dear Guest, Thank you for taking time to post about our resort. It is true that seaweed is an environmental problem and not exclusive to our resort only. However, we're glad to learn you've enjoyed the most of your stay and we'll personally praise the waiters at the pool and the beach. We look forward to welcoming you back during your next visit to Riviera Maya. Warm Regards.
Other trip Jul 20, 2015
Lori
US
4.0 / 5Excellent
We went to the Royal Haciendas last year and came back again this year. Staff was great and very helpful and friendly. There was a lot of seaweed on the beach, which made it hard to walk on the beach. Staff was constantly trying to keep the seaweed cleaned up but it was a losing battle.
Genuine Expedia guest review
Response by The Royal Haciendas All Inclusive
Dear guest, Thank you for taking time to post about our resort. Seaweed problem is an environmental problem and not exclusive to our resort. However and as you mention: we try our best to remove as much seaweed as we can. We look forward to welcoming you back during your next visit to Mexican Caribbean. Warm Regards.
Other trip Jul 19, 2015
Vicki
US
4.0 / 5Excellent
"nice hotel"
The hotel is nice and clean and the staff wait on you well. We went all inclusive, It's also a time share. The food is on par with all the other resorts. If you like lobster, it was definately worth the 18 dollars up charge. It was the best thing we ate in my opinion. My 2nd time there. There's not much for nightly entertainment. overall its a nice place. It's a LONG walk down the beach to town but they have a shuttle that will take u. Expedia was the only thing I had trouble with. I will NEVER use them again!!! They screwed up my transportation and would do nothing about it. Which cost me about 200 more dollars.
Genuine Expedia guest review
Other trip Jul 17, 2015
A Traveler
US
5.0 / 5Outstanding
"A quiet, relaxing stay !"
Stayed 8-15th July 2015. Rooms were clean and spacious for 2 adults and 2 kids (we stayed in an A suite with 1 king bed and 2 murphy beds). We were all inclusive, which was great. Room services was included so the kids enjoyed that as a treat. Get the shrimp tacos by the pool, really good. Overall, really loved the resort, very quiet too (no loud music at nights!!) and would go back again !
Genuine Expedia guest review
Response by The Royal Haciendas All Inclusive
Dear guest, thank you for taking time to post about our resort. We're glad to learn you've enjoyed your most recent stay at The Royal Haciendas. We always strive to provide our customers with the highest satisfaction levels available and your words are very rewarding for us. We look forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards.
Other trip Jul 16, 2015
A Traveler
US
5.0 / 5Outstanding
"S.g close to the beach. Great staff"
Overall, it was great. Clean close to the beach. Access to everything.
Genuine Expedia guest review
Response by The Royal Haciendas All Inclusive
Dear Guest, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your most recent visit to the Royal haciendas and we look forward to welcoming you back during your next visit to Riviera Maya. Warm Regards.
Other trip Jul 15, 2015
sandra
US
5.0 / 5Outstanding
"Amazing Vacation at Royal Haciendas"
We had the ocean front Two-bedroom, two-bathroom deluxe master suite which was almost 1700 square feet it was spacious, extremely nice, clean, with 2 huge bathrooms and lots of closet space. We didn't cook but it had a great kitchen with granite counters, stainless steel appliances and everything you needed to cook if you wanted to. Our Master bathroom with double sinks and granite counter tops, huge shower, and the other bathroom was almost as large but had a tub. We also had a kitchenette in our "guest room area". Antonia was our housecleaner and he was amazing! They stocked our fridge daily with water, soda's and beer. Our fav part was our huge ocean front balcony with a table up to 6, chairs and ottomans then our own jacuzzi tub. The staff from the lobby at check in, to the housecleaners, to the bartenders, etc were all EXTREMELY friendly. The Garden area was amazing, the huge pools that had swim up bars and a great view of the ocean was gorgeous and so relaxing.
Genuine Expedia guest review
Response by The Royal Haciendas All Inclusive
Dear guest Thank you for taking time to post about our resort. We're glad to learn you've enjoyed the available space at your villa and the service from our staff. We hope to be able of welcoming you again during your next visit to Mexican Caribbean. Warm Regards.
Other trip Jul 14, 2015
Monica
US
5.0 / 5Outstanding
"Great All Inclusive for families and all"
Read all the reviews and found many appear to be accurate. The food was very good in the buffet and outstanding in the restaurant. They even had sushi in the lobby bar that was really good as well. The all-inclusive drinks were very good too - beer is good enough for the most interesting man in the world and us too - can attest they were not watered down! There were a mix of folks in both the time share plan and the all-inclusive so they did give everyone a bill even when the total is $0. We heard about the Sat - Sat time share folks and the potential to switch rooms since we were staying Sun - Sun - but guess we lucked out and didn't have to switch. We made friends with folks on time shares and all inclusive - found no one with attitudes - found everyone with the intent of having fun and that is exactly what we did. This place was exactly as advertised - outstanding value - lots of families, groups, young adults having fun, you name it. The rooms (we had 5 of us and were in the villa with 2 bedrooms and a living room/kitchenette) were huge - we were very comfortable with 5 in the villa. I'd go again and will recommend it to anyone that want to go to the Mexican Riviera.
Genuine Expedia guest review
Response by The Royal Haciendas All Inclusive
Dear Guest, Thank you for taking time to post about your most recent stay at The Royal Haciendas. We're glad to learn you and your family enjoyed the facilities and the friendly environment at the resort. We always strive to provide our customers with the highest satisfaction levels and your kind words are very rewarding for us. We look forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards.
Other trip Jul 13, 2015
Family Guy
US
5.0 / 5Outstanding
"Awesome service and awesome Villas."
Overall it was a great experience with my family. Everybody was very courteous and polite. We loved the stay at the Royal Haciendas and will definitly recommend this resort.
Genuine Expedia guest review
Response by The Royal Haciendas All Inclusive
Dear Guest, Thank you for taking time to post about our resort. We appreciate your kind words and we look forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards.
Other trip Jul 13, 2015
Anaais
US
4.0 / 5Excellent
"Nice hotel, good service."
Nice hotel and service. The food in the restaurants next to the pools was very good. My only complaint is that they didn't have a lot of activities going on. And the buffet did not have a lot of food variety.
Genuine Expedia guest review
Response by The Royal Haciendas All Inclusive
Dear Guest, Thank you for taking time to post about our resorts. There are several activities scheduled on a daily basis. We're sorry to learn we didn't communicate this assertively enough and we'll make sure that this experience is not shared by our future customers by communicating this in a more effective way. We are sharing your comments with food and beverage managements so they take notice of them. Nevertheless, we're glad to learn you've enjoyed your meals at Sol y Luna Grill. We hope we have the chance to welcome you back once more to enjoy a vacation that's up to the high standards we've held for our Royal Resorts owners and guests for more than 30 years. Warm Regards.
Other trip Jul 13, 2015
A Traveler
US
5.0 / 5Outstanding
"Beautiful , turquoise water, white beach!"
Our 3rd summer at The Royal Haciendas!!!! Excellent place for families! Wonderful staff, great food, and clean, clean, clean !!!!!! Beautiful , breathtaking , ocean with white sand!!!!!! We love this place!
Genuine Expedia guest review
Other trip Jul 13, 2015
sabetha
US
1.0 / 5Poor
"Worst Customer Service / Incorrect Description"
Do not get conned into booking the JR Deluxe Suite,Ocean View. It is not a single bed. Its also not guarantee that you will receive a room with a partial ocean view. As I was placed in a room on the first floor of the hotel towards the very front. The only view I had were the hammocks and children's playground. After I complained I was told they could move me but of course at an additional charge.
Genuine Hotels.com guest review
Response by The Royal Haciendas All Inclusive
Dear Robert, Thank you to post about our resort. We are currently reviewing our resort's description because Junior suites always get two separated beds. We're sorry to learn we didn't communicate this assertively and that influenced negatively on your vacation experience. We are sharing your comments with the appropriated channels so that our services may improve. Warm Regards.
7 night romance trip Jul 11, 2015
Robert
US
5.0 / 5Outstanding
"Excellent stay. Best all inclusive resort"
Service with a smile, clean and spacious rooms and restrooms and excellent food choices as well as drinks. We loved it and will definitely be back next year. Nice calm beach and very clean large pools. Many healthy food options was a plus. By far this is the best all inclusive resort we have ever stayed at.
Genuine Expedia guest review
Response by The Royal Haciendas All Inclusive
Dear Guest, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your most recent stay at The Royal Haciendas. We're sure that Expedia's community will appreciate your insights when planning their upcoming trip to Riviera Maya. We look forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards.
Other trip Jul 12, 2015
andres
US
5.0 / 5Outstanding
"Great location close to the Beach and only 5 minut"
I tried different hotel last year and nothing compare with the Royals, their locations are great all the employees are very friendly with everybody, The rooms are always clean and big rooms for the family and still have the privacy for all I can mention names like Victor, Ramon and Carlos at the pool Bar and many more unfortunately cant remember all the names but I had no bad experience with anybody there we received great and professional service there from day one till we left the facilities, nothing in this hotel is regular like other hotels here everything is just what anybody looking to have on their vacations nothing but good service
Genuine Expedia guest review
Response by The Royal Haciendas All Inclusive
Dear Guest, Thank you for taking time to post about our resort. We always strive to provide our customers with the highest satisfaction levels. Therefore we find your words very rewarding to our efforts since they demonstrate we're in the right pathway towards excellence. We'll make sure to personally praise Victor, Ramon and Carlos for leaving such a good impression in you. We look forward to welcoming you during your next vacation at Riviera Maya. Warm Regards
Other trip Jul 12, 2015
Jorge
US
5.0 / 5Outstanding
"Great place for Family trips! Not singles."
Great place for Family trips and location is ideal to get to town - Playa Del Carmen - and other activities - Tulum, Xel Ha, Coba, Cozumel, Cancun, and more. We had a great time there! Beach access was ok, it is a bit rocky and much algae. The algae may have been seasonal. The beach is still nice though.
Genuine Expedia guest review
Response by The Royal Haciendas All Inclusive
Dear Guest, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your most recent stay at The Royal Haciendas and we look forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards.
Other trip Jul 11, 2015
Playa Visitor
US
5.0 / 5Outstanding
Friendly staff take good care of you all day in the all inclusive package.
Genuine Expedia guest review
Response by The Royal Haciendas All Inclusive
Dear Guest, Thank you for your comments. We look forward to welcoming you again during your next visit to Riviera Maya. Regards.
Other trip Jul 11, 2015
Ad
US
5.0 / 5Outstanding
"Beautiful resort with great pools."
Adjacent to the Caribbean but poor beach compared to Cancun
Genuine Expedia guest review
Response by The Royal Haciendas All Inclusive
Dear Guest, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your most recent stay. We look forward to welcoming you again here, at your home away from home. Warm Regards.
Other trip Jul 10, 2015
Michael
US
5.0 / 5Outstanding
"Great family resort!!!"
Excelent vacations with my family!!! The resort is beautiful and well located near Playa del Carmen. I read tons of reviews and the resort exceed our expectations for the price paid. The check in was fast and everything in the resort (location, activities and services) was well explained by the concierge. The room (side B) it has everything we need it for the week, it was clean and it includes beers and sodas in the fridge everyday!!! The restaurant "Las Palapas" offered diferent options for dinner (Asian, Italian, Mexican or BBQ night) and the breakfast had different options including omelet station. The bar and grill "Luna/Sol" had great options for lunch including shrimp cocktails or hamburgers for the kidos. They had different options for drinks from beer to pina coladas. Our kids were excited to get kids colada (strawberry colada "without alcohol"). The service from the bar staff and waiters excelent that make you feel you don't need to worry about anything. And you need to reserve for a formal dinner at Los Murales great experience for the kids with good options and wine is include it. They have kids and adults activity center with different options from movie night or soccer at the pool to Maya show that is amaizing for the family. The beach is ok but everyday they had to clean the weed and you can reserve the kayak or snorkeling at the sea (great option with the kidos). And you can use the gear outside if you want to go to Akumal and snorkeling with turtles.
Genuine Expedia guest review
Response by The Royal Haciendas All Inclusive
Dear Marco, Thank you for taking time to post about our resort. We're glad to learn you had such a pleasant stay at The Royal Haciendas. We are sure that Expedia's fellow travelers will enjoy reading your review and they'll also appreciate your insights when planning their next trip to Riviera Maya. We look forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards
Other trip Jul 6, 2015
Marco
US
3.0 / 5Good
"Nice hotel and nothing else"
We stayed 5 nights and 6 days with the ocean view upgrade at the villa Pro: Nice Hotel with spaces villa Con: No ocean view room as with the upgrade Moved room in the middle of our stay Only 3 restaurants, not 5 or 6 as advertised No sail boat as advertised Sports desk was far from the beach Staff at sport desk was rude food was ok, not that great shuttle to town is not free Not all-inclusive (surcharge for all the good food)
Genuine Expedia guest review
Response by The Royal Haciendas All Inclusive
Dear Guest, Thank you for taking time to post about our resort. We've shared your comments with the appropriated channels so that our service may improve. We're glad to learn you enjoyed the space at your villa. Warm Regards.
Other trip Jul 6, 2015
A Traveler
US
4.0 / 5Excellent
"Good hotel, great location."
We had agreat time. Our two major concerns were that we had to sign for everything we ate or drank and the ocean had tooooo many weeds. Even though tips were included in the all-inclusive package, since we had to sign for every purchase they were expecting additional tops all the time. The weeds made it imposdible to gominto the water, since it was full of them and the waternhad a nasty smell to it.
Genuine Expedia guest review
Response by The Royal Haciendas All Inclusive
Dear Eddy, Thank you for taking time to post about our resort. Our resort is a mixed-use resort and does lend itself to a few challenges. Signing after a consumption is used by our Food and Beverage department to keep a control of our consumption centers and we're currently working in new ways to improve our customers experience at our restaurants and bars. The Royal Haciendas is committed to preserve nature's ecosystem looking for a balance between our customers and mother's nature processes. This year we've had a higher than usual sargassum arrival and our beach cleaning crew works very hard to keep the balance between a beautiful beach and a healthy ecosystem that will aid renewing sand for future's beautiful beaches. We appreciate your comprehension and look forward to welcoming you back during your next visit to Riviera Maya. Warm Regards.
Other trip Jul 6, 2015
Eddy
US
4.0 / 5Excellent
"Too much sea weed"
We went on a family vacation for 4 nights at the end of June. Upon arrival, after check in, the concierge, Jaqcui, offered us excursions, spa treatments, and tried to get us to attend a time share meeting. We were tired and hungry and just wanted to get to our rooms and go get a bite to eat and go to the beach. We ate at the Palapas restaurant every morning for breakfast and a few times for dinner. The food was below average. There were too many options and nothing had much flavor. The omelet station was the only good part of breakfast. All the waitstaff were friendly and accommodating. The beach had tons of sea weed and there weren't enough guys getting the job done. The chairs and umbrellas and wait staff at beach were great, too bad there was too much sea weed to be in the water long. We tried kayaking, but there was too much sea weed. Fortunately, the pool was awesome...great activities for kids and adults, clean, well maintained and the best part was the swim up bar. Marvin and Chrisantos were awesome and getting our orders fast and they remembered our names and our orders. Luckily, Los Murales restaurant (need a reservation) was a great surprise. We had delicious sea food and yummy desserts with amazing presentations. Very nice ambiance. The rooms were clean and well kept...however, the wi fi was awful! My husband had to work a little bit and had a hard time connecting to the interenet. The grounds were well maintained and overall everyone was friendly.
Genuine Expedia guest review
Response by The Royal Haciendas All Inclusive
Dear Guest Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your most recent stay at The Royal Haciendas. Sargassum is an environmental subject and we can only take local actions to mitigate the effects on our beaches. We have staff designated to remove as much as possible but this is a mother's nature process and there's little to nothing we can do against it. We're sharing your comments with the appropriated channels so that our service may improve. We take pride on our hosts warm service and we're glad to learn you've experienced it and also enjoyed resort's landscaping. We look forward to welcoming you again during your next visit to Mexican Caribbean.
Other trip Jul 4, 2015
Jan
US
5.0 / 5Outstanding
"Excellent hotel on beach"
Great family experience! Excellent children activities that they are able to chose what they want to participate in. The staff is very friendly and go out of their way to make your stay fabulous! Our child had special dietary needs, the chef and restaurant manager made special meals to fit the need. Our child felt special! (Way beyond anyone in the U.S. would do.). We will definitely return!
Genuine Expedia guest review
Other trip Jun 28, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellence in all areas"
One of the best resorts we have stayed at. Extremely clean and everyone was so friendly they made us feel like royalty. We took our eleven year old grandson and he loved it. The food was excellent the drinks were delicious grandson loved the unlimited room service and fruit smoothies. We will go again.
Genuine Expedia guest review
Other trip Jun 28, 2015
lippe
US
4.0 / 5Excellent
"Great value for your money!"
Rooms are great!!! Really spacious for a family of four or six. All balconies face the pool or sea. Floor are a little bit slippery. Not everyone in the resort is on an all-inclusive plan, so even though tips are included, you might feel better if you leave a buck or two. The one thing that is really inconvenient is that if your stay includes a Saturday, there is a good chance they'll ask you to change rooms (something to do with their time share program). Food is above average but not excellent except for "Los Murales" restaurant, where food is really good but you must make a reservation. During our stay, the water by the beach was not as blue as you would expect in the Mayan Riviera. Manager on duty (Miguel, I believe) went out of his way to help me extend my stay twice without having to change rooms. Over all a very good stay and a great value for your money.
Genuine Hotels.com guest review
1 night family trip Jun 23, 2015
Eduardo J
US
4.0 / 5Excellent
It was a great trip with Family and I really enjoyed myself.
Genuine Expedia guest review
Other trip Jun 24, 2015
Lorraine
US
5.0 / 5Outstanding
"great hotel"
My husband and I really enjoyed our stay at your hotel. We arrived late and were greeted by a nice young man named Alexander. Our housekeeper, Alicia, was very thorough when she cleaned our room for the week. We enjoyed the daily buffet, room service and pool bar food.
Genuine Expedia guest review
Other trip Jun 21, 2015
Jean
US
5.0 / 5Outstanding
"Very relaxing family vacation"
We stayed at the resort last week for 5 days. The resort was huge but did not feel crowded. The layout was nicely done as there were several areas for people to hang out. The staff was very nice and friendly. It rained off and on for 2 days and we also has 1 day of torrential rain. We made use of the kids club, then. Our children ages 6 & 7 enjoyed the kids club. Our son also played beach soccer in the afternoon which was organized by the KidsClub. The staff was always working on the hotel grounds - raking leaves, trimming, cleaning the weeds that washed onto the beach. Every morning, unless raining, there's a tractor that cleaned up the weeds on the beach. The beach was beautiful - white sand, wide with lots of lounge chairs. The waiters take orders at the beach so no need to get up. We were totally spoiled. Housekeeping cleaned everyday though sometimes they forgot to replenish the towels. We called and they came with fresh ones quickly enough. Food was awesome! Palapa del Sol restaurant had good variety and everyday the "theme" changes. You can also order from the menu. The mixed ceviche was so delicious I ate it everyday at lunch! We also ate at at Los Murales twice during our stay. The food there was excellent and the desserts were so yummy! We have also tried the sushi at the sushi bar and they were very good, as well. The only bad thing about the resort was leaving it but we hope to be back soon!
Genuine Expedia guest review
Other trip Jun 19, 2015
Mariz
US
1.0 / 5Poor
"Nothing it is promised to be!"
This place is a joke, short version. This location runs from Saturday to Saturday, they don't tell you this until its too late. What that means is, we went in on a Tues, Sat. we had to change rooms. They told us our OTHER, new room was ready, NO! We waited an hour and a half in the hallway, with our luggage. We went to the front desk and asked , we were promised rooms to be ready? 45 minutes later, they had no answer other than that how their hotel operates. The manager, Ivan Hernandez, could have cared less. We actually just walked away, because he sat on the phone and never looked back or acknowledged us. It took three days to get our room phones to work, had to order room service from the bar, located 1000 yards away. In 4 days had 3 drinks delivered to us on the beach, everyone was complaining about this,If you went to the bar and ordered your own, they would not give them to you to take to the beach, your server had to. We told them if that was the case we would not have walked all the way up here to get them. On rainy days no pool bars, even if the rain clears. Beaches are rocky with volcanic rock. Food was average AT best. They will try and talk you into reservations at Los Morales, good dinner, half of the menu had surcharges on it, so all inclusive is up in the air on that one. Our best meals, room service. One last thing. We told them we were not interested in being members, why?, start from the top, haha. Yet they called EVERY morning just to make sure!
Genuine Hotels.com guest review
8 night family trip Jun 9, 2015
Anthony
US
5.0 / 5Outstanding
"Fabulous All-Inclusive Family Vacation"
Everything was wonderful. Everyone was very friendly and helpful. Every time we saw a staff member they said "hola" to make us feel welcome. Our room was perfect and very clean. The maid was in our room while we were in and out of it and we witnessed her cleaning and changing the sheets on the bed. She was very thorough. The pools were great with lots of ledges to stand on for kids and shallow areas also. The drinks were not strong at all, but that was alright with us, they tasted good! The beach and ocean were heavy with seaweed, but the staff did their best to clean it up in the mornings. The water wasn't as clear as I expected it to be, which was a little disappointing, but we spent most of our time in the pools. The whirlpools were the same temperature as the pools, so that was another complaint I had. I wish they would have been a lot warmer, especially the adult ones. We were very pleased with the food. It wasn't fabulous, but it was fine for us. Our favorite night was the Mediterranean night! We went on an excursion to XCaret, which was fabulous. We highly recommend it for adults and children. It was a highlight of our trip.
Genuine Expedia guest review
Other trip Jun 15, 2015
A Traveler
US
3.0 / 5Good
"Overall nice resort if you take advantage!"
We stayed there from June 8-14 on a standard room. We were upgraded to a ocean front probably because it was low season. Best part about the resort is the hotel staff. Concierge (Adrian) was extremely nice and very informative. Everyone is very friendly and courteous. Rooms are very comfy. Food is between okay and good. Just wish they could explain the all inclusive package better. Luna/Sol grill you order from the menu(good for lunch).La palapa(breakfast and dinner) is a buffet and you can also order from the menu( they won't tell you this you have to ask for the menu). Room service is very fast! Overall we had a great time. If you are on the all inclusive plan tip them well its a lie that tips are included( they get 10 pesos per day). Pools and beach great!
Genuine Expedia guest review
Other trip Jun 15, 2015
ER
US
4.0 / 5Excellent
"Newer hotel beach with sea weeds all over"
We stayed ten days so we got to change rooms two Saturdays. Ocean front room was remodeled and looked newer. Food was good. All inclusive is well worth it. $9 a mixed drink otherwise it's US bar pricing. Don't know if was just the timing but the ocean was dull oh sea weeds and the beach, they tried to clean but was in The water and kept coming. Staff was nice.
Genuine Expedia guest review
Other trip Jun 15, 2015
Jonathan
US
4.0 / 5Excellent
"Real nice hotel."
This hotel had great amenities and was well maintained. The only issue i had was that with the mixture of time share members and all inclusive visitors it caused some confusion on what was available to all inclusives. The staff/hotel could have done a much better job of explaining this or providing literature to explain it. The hotel was awesome along with the pool and the main restaurant served good variety and quality food.
Genuine Expedia guest review
Other trip Jun 14, 2015
Glenn
US
2.0 / 5Fair
"Very disappointing resort"
The beach and pool area, and the hotel grounds and the lobby were beautiful, but that's it as far as the positive. The dining experience was very disappointing, especially comparing to the other resorts in Playa Del Carmen that I stayed in prior years. I paid for the all inclusive but when they had a prime rib night, I had to pay extra to get it. You would think that coming the a place in this area of the world, you will get some fruit, but this almost did not exist (only on the decorations but not to eat). The bed was hard as a rock and it took me 3 days to somehow get use to it. Also, after dinner, the place is completely dead, no one is out and the resort did not provide any entertainment. Again, in other resorts there was entertainments every night and management made an effort to make every evening unique. The biggest effort the resort management made was to push the time share property they have. They did not get off my case the entire time I stayed there. The last thing I would complain about was the snorkeling that was advertised did not exist in reality, so please do not fall for it. Bottom line, go spend you time and money in much better places and don't go near this place!!!
Genuine Expedia guest review
Other trip Jun 13, 2015
Rafi
US
4.0 / 5Excellent
"Nice AI for families"
Overall good stay here. A couple hiccups with check in & room change.
Genuine Expedia guest review
Other trip Jun 9, 2015
Anthony
US
4.0 / 5Excellent
"Exactly what we were looking for ..."
We went to this resort with one thing in mind - rest and relaxation and it was exactly what we got. We had a wonderful stay. The accommodations and grounds were beautiful and tranquil. The staff was amazing - very friendly and made an effort to keep you happy and satisfied with anything you needed/wanted. The resort staff was very clear about how the system worked and once you understood it the days flowed with ease. I've heard some complain about having to sign off on everything you did, whether it was drinks, food, towels, reserving the equipment but it was understandable. They also need to keep track of what they guests are doing, etc. and it really wasn't a bother at all. We had a great time and I would highly recommend it for anyone who is looking to get away from the hustle and bustle of their busy lives.
Genuine Expedia guest review
Other trip Jun 8, 2015
Karen
US
4.0 / 5Excellent
"Very clean hotel"
The hotel grounds and rooms were very clean and the staff was friendly. We did not get an ocean view but instead a pool view. There are only a few rooms with a full view of the ocean. It really didn't matter to us since we were not in the room much. The all inclusive package was nice. We could have 3 meals and 2 snacks a day which was plenty for us. There was also food and drink service at the pool and beach. The beach was not the best. When we first arrived there was a lot of seaweed which made it difficult to walk on the beach. After a few days a fair amount of seaweed was removed which made the beach much nicer. There were also a lot of rocks on the beach which made walking and swimming difficult. This is a nice resort for a family. Very quiet and not many partiers. Over all we had a great vacation and would consider coming back in the future.
Genuine Expedia guest review
Other trip Jun 7, 2015
DD
US
5.0 / 5Outstanding
"5 Stars"
Our stay at the Royal Haciendas was incredible. The staff was professional, the food was outstanding and the property was amazing! I strongly recommend being a guest there if you travel to Mexico!
Genuine Expedia guest review
Other trip Jun 6, 2015
Danielle
US
4.0 / 5Excellent
"Royal Hacienda"
The facilities are good, but not 5 star. For what I paid, it was fine. Too far from major attractions. Staff was very helpful and pleasant.
Genuine Expedia guest review
Other trip Jun 6, 2015
Rob
US
4.0 / 5Excellent
"Nice family spot"
I am never disappointed with a Royal resort. Clean, safe, and friendly staff. If you want activities in the evening this is not your spot. Everything shuts down early. If you want beach & pool time this is a place to relax. More seaweed than north in Cancun. The staff is out each morning on the beach. This is a time share resort. If you are not interested say NO. If you are interested give yourself more than the 90 minutes they tell you...lots more. I am not sure I will go back to this resort. It's a little too laid back. If you scuba dive this is a good location, or want to haggle on 5th Ave go into town . There is a short ferry ride to Cozumel you can access in Playa del Carmen. The resort charges $4 one way to town. Then you can take a taxi to the ferry. You must go to the front desk to reserve your shuttle ride! A bonus for the resort would be to offer the shuttle free of charge. Surcharges for premium drinks & food. Seems more so at this resort than other Royal resorts.
Genuine Expedia guest review
Other trip Jun 5, 2015
James
US
5.0 / 5Outstanding
"Beautiful hotel with resort style amenities"
Really enjoy our stay at The Royal Hacienda Hotel in Playa del Carmen this place was beautiful, huge, the staff was really friendly the food was good specially Luna Bar by the beach had the best snacks only thing this is not a place for somebody with mobility problems because this place is huge and you got to walk a lot but we like that because it was enjoyable for us would definitely recommend to visit the Xel-ha water park this place was more than amazing this a beautiful inlet off the ocean with dolphins, manatees, beautiful fish, awesome lagoons, wild life, with zip lines and all the snorkel possible. We will definitely come back to this hotel and to Xel-Ha soon
Genuine Expedia guest review
Other trip Jun 5, 2015
Mason Family
US
5.0 / 5Outstanding
"Excellent Resort"
We've stayed at the Royal Haciendas for 8 days and enjoyed every minute. Staff kept the grounds clean and neat, rooms were very clean, pool/bar and restaurants had plenty of good food and drinks. I do recommend this resort.
Genuine Expedia guest review
Other trip Jun 4, 2015
Luis Paulo
US
5.0 / 5Outstanding
"Great Resort!"
Amazing resort! All staff was very kind and more than accommodating. The rooms are wonderful and the staff keeps them very clean. For an all inclusive the food was great and drinks were great! You do have to sign for your drinks and food but that's a small inconvenience for the excellent food and service! The only time we encountered up-charges was at Los Murales but it was more than worth it (up-charges weren't overpriced either). Reservations are made same day only and I would highly recommend eating at the restaurant at least once if not more! It was great having a market on site with food, water, beer and other alcohol, room service included was a wonderful option and the food was great! Just read the menu to know what's on the all inclusive plan ( most options fit). I would absolutely stay again and if I could ever talk my other half into a timeshare this place would be on my list!
Genuine Expedia guest review
Other trip May 30, 2015
Nichole
US
4.0 / 5Excellent
"Nice but others are better."
Grounds = awesome. WiFi = awesome beds = very small and poor. Food = average at best beach = dirty but can't fault hotel specific Staff = ask you to sign off on even a bottle of water. Very annoying. Bottom line great time away with family but will look to stay elsewhere next time.
Genuine Expedia guest review
Other trip May 29, 2015
Aidan
US
5.0 / 5Outstanding
"Awesome hotel."
Loved the size of the villa..if you use the kitchen and don't leave it in the condition you found it. You will be charged $75 cleaning fee.dont understand this, since it is part of the unit.the complex is just about the right size. Buffet was good. Wait staff was awesome. Easy to find beach and pool chairs.we plan on a return trip.
Genuine Expedia guest review
Other trip May 28, 2015
jesse
US
5.0 / 5Outstanding
"Beautiful view of the ocean and the pool together."
The resort itself was very well maintained. Every morning the seaweed was cleaned off the beach. The villa was in great condition and very clean. We loved the variety of pools and all the employees were very nice too. We stayed in May 2015 and felt very safe. We made several trips into Playa Del Carmen. We participated in the all inclusive portion of the resort and their was a wide selection of food choices.
Genuine Expedia guest review
Other trip May 28, 2015
Barb
US
5.0 / 5Outstanding
"Wonderful"
The hotel all inclusive is just wonderful, check in and check out were easy! we really enjoyed the food and drinks ( no watered down drinks) the beach is serene and the cabanas were beautiful. The staff was attentive on the beach ( taking timely food orders and bringing drinks) The specialty restaurants were really yummy , the chef does a great job (very high end), we will be back for sure. very amazing vacation
Genuine Expedia guest review
Other trip May 26, 2015
vee
US
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