"Beautiful hotel close to the beach"
The hotel and pool was beautiful, very close to the beach and the food was delicious. I would recommend to family and friends.Genuine Expedia guest review
"Great beach for swimming and beautiful pools"
We had a great stay! The grounds are large, and fun to explore. The pools were gorgeous. We loved all the restaurants, specially El Palapa Del Sol with the incredible breeze coming through. We had great dinners at Los Murales and the pool side Luna Grill had excellent fish tacos. We loved the access to kayaks, and it's a great place to paddle around, […] snorkel or swim. The rooms are really comfy, and the large porch with jacuzzi tub was amazing. The concierge was very helpful, and was not pressuring us for a timeshare presentation. We had a blast, and would for sure return! Read moreGenuine Expedia guest review
Beautiful location. Nice beach. Good food. Friendly staff.Genuine Expedia guest review
"The Hotel rating seem high but it was not what"
Hotel looks clean and nice from the outside it's a typical Spanish Mexican style architect . The place looked clean in the inside and was located about 10 minutes from Play De Carmen. The staff did not greet me on entering they seemed to be busy talking to each other . The checking process didn't go so well they promised me a ocean view room on the […] advertisement before i booked the room but what i was given was a pool side/ garden view . That's when things got interesting instead of moving me to another room with a view they just kept denying and insisting that there was a view. I had to call the booking agency in order for them to address my concerns. That's when they moved me closer to the ocean and gave me a partial entry view the balcony had a view to a pool and towel hut. The room was clean and the furniture seemed modern but the room was a bit small for two full size beds. They have two major dining areas one is with reservation and the other is not. The one with out reservation has a nice view of the ocean and has a decent buffet selection. The one with reservation requires a 24 hour notice and everything on the menu is not covered on the all inclusive package "Steak and Lobster" .The waiting staff was very nice and greeted us on entry and served us well. Read moreGenuine Hotels.com guest review
Response by The Royal Haciendas All Inclusive Dear Guest, Thank you for taking time to post about our resort. Please accept a sincere apology. Rest assured that the behavior you describe from our front desk staff upon checking is nothing we encourage nor support. The requirement measures are being taken in order to ensure this perception is not shared by any of our customers ever again. It is true that certain items are not included with the REFINE All Inclusive program, however, the vast majority of meals and beverages are indeed included and we're glad to know you enjoyed your experience at Los Murales. We look forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards.
"Don't book the kitchenette room!"
Great family hotel. Highly recommend the all-inclusive. Kids Club (staff supervised children's activities for ages 4-12) is amazing! Great staff, awesome activities! Our 8 year old ended up begging to go to kids club half the time, and had a chance to make souvenirs to take home! The front desk was a bit of a pain. Deal with concierge as much as possible. […] Don't let the front desk spoil your time! Also, DON'T book the kitchenette, book the rooms with the full kitchens. The kitchenette rooms (with two beds, don't know about the king beds) are very tight quarters! Read moreGenuine Expedia guest review
"Hotel rated as ok"
The rooms were really nice and spacious. However, we did not realize this was a time share until we got to the property. Many others we spoke to were surprised as well. Had to switch rooms on Saturday which took more than 2 1/2 hours. They asked for someone to be in the room so my husband was very frustrated. This was not a 30 minute seamless transfer […] as they indicated it would be. The pool bars closed at 7pm which was very disappointing. Not much to do at night on the property. There's a poolside grill for lunch, buffet, and only one nice restaurant. Would have liked more choices. Overall, we made the most of it and had fun but will try a different hotel next time. Read moreGenuine Expedia guest review
"clean, good location"
this is our 4th time visit on this island. so I can compare this hotel to the 3 others. since this hotel is smaller (about 200 rooms) than others (600-700 rooms), the place is very kept clean well. pool and beach looked much better. it's very near to shopping area(playa del Carmen). beach was great. buffet restaurant was next to beach. very pleasant. But […] food wasn't better than the others. specially, every night they have theme for buffet restaurant (mexico night, yukatan night, Italian night...) on only Friday night ( prime steak night) they charged for steak if you want steak. a little disappointing. Read moreGenuine Expedia guest review
"Nice resort, great beach and friendly staff"
I would definitely stay here again. Very satisfied. Wished tennis courts had been nicer.Genuine Expedia guest review
"Nice and clean ressort"
Nice hôtel right on the beach, the rooms and the whole ressort is really clean. The staff is really friendly and great service. There food is good especially at Los Morales ( you need reservation but it's easy to book). The beach is nice but there is a few coral reef so you need to stay at a specific location, that was my only negative. There is no […] night life so if you look to party that's not the place to go, but you can take a taxi (3$/person) to go at Playa Del Carmen and you have plenty of things to do. Read moreGenuine Expedia guest review
"Enjoyed my stay"
Loved royal haciendas.. It is perfect for families with young kids.Genuine Expedia guest review
"Nice hotel for relaxing week."
The hotel is very nice, great pools, ocean views and always a few options open for food/drinks. Wait staff around the pool was great, very clean family atmoshere. Beach area was very clean and plenty of cahirs, each having a shade option. beach is huge and secluded. Only negative was that there was not a lot of entertainment on site or activities at […] night. Read moreGenuine Expedia guest review
Had a great time. Not the place to go to party like college kids but great place to go to relax. Was really impressed with the rooms. The food and the service we had there was good. The resort was really clean. The beach was really nice also. Only complaint would be the vegetation in the water, still plenty of room to get out and stroll around but you […] are limited. Read moreGenuine Expedia guest review
"Great experience for my first time in Mexico."
Great experience for my first time in Mexico. The staff was very friendly. The hotel property was super clean and manicured lawns. Im a germaphobe and the place is spotless. They have a cleaning crew of like 5ppl to a room. The food was good and the restaurant Los murales, is a must the rib eye and sea bass...OmG!! Its better than some places in NY […] or Vegas. The only down side is this signing of a receipt after meals, when it's an all inclusive. your not charged anything but it's a waste of time. And beware of the concierge ppl. They trap you into listening to a time share BS for some discount to an excursion. If you don't mind then everything will be fine. Book the suit with the beach front. You thank me later. Read moreGenuine Expedia guest review
"great family hotel"
really enjoyed out stay! staff was super nice. hotel has 6 different restaurants but they could have a bit more variety on their food menu. one of their "fancy" restaurants does not have good food. but besides this we enjoyed our stay.Genuine Expedia guest review
"Nice Family Getaway"
We did the all inclusive for 4 nights. My 9 year old daughter had a blast but there is nothing else to do at night for adults unless you leave the resort. Bars closes early. No shows, no dance clubs, and no night time activities. But other then that the resort is nice and relaxing.Genuine Expedia guest review
"It was great until we got home......"
And realized that we had an unauthorized charge on our credit card they day we left (we left at 4:21am to catch our flight). The charge occurred at hotel reception whatever that means. We stayed all-inclusive and thankfully saved our receipts and our bill at checkout. Very frustrating and honestly, we wouldn't trust this hotel again......Thankfully […] we put it on a credit card so we can dispute the charge. Read moreGenuine Expedia guest review
"Overall Very NICE"
We arrived to a clean, modern, tropical setting, newly renovated so not completely authentic. The grounds and hotel are STUNNING. Very clean and tropical, pool was huge and inviting. The view to the beach was endless. Unfortunately if it's a "crystal water" experience you are expecting you WILL be dissappointed. The water seemed cloudy and very shallow […] with a good bit of sea weed, although nice for snorkeling. The pool was FABULOUS except at 11:00 pm when your ready to sleep, alot of kids splashing and yelling until all hours of the night. There should have been a time limit. Beds, ugggggggghhhh, very very uncomfortable. Did not sleep well at all. Only one restaraunt one sight other than the Buffet. Also it only served seafood mainly which was fabulous if you like seafood. So that was a downer, but the Buffet was located right on the beach front which was great, but more restaraunts would have been nice. The food was good, not great, not a good kid buffet. The staff was amazing as most resort staffs are, super sweet and accomadating. All in all I would say we may or may not go back, didnt fall in love with the place but it was a nice time!!! Hope this helps! Read moreGenuine Expedia guest review
"Beautiful spacious room."
Private hot tub on patio. Pools were great. Ocean was beautiful. A few spots were roped off from coral reef. Spa experience was awful. Food was good. Not great but good.Genuine Expedia guest review
I loved coming here. The first time was in March with some girl friends. The second time was just recently (end of June until July 7th) with my husband and daughter. I loved it the first time and that's why I came back with my family. They loved it too. Excellent staff, cleanliness, food and rooms. A few issues this time around however. 1) no hot water […] in one of our bathrooms (spoiled I know) and so we had to call them….4 times. Finally was fixed our 2nd day. Annoying. 2) we had to change rooms because we stayed over a weekend. Apparently, everyone has to change on Saturdays. No one told us. We got a notice under our door Friday evening. Glad we hadn't made plans on Saturday to go on any excursions given that at least one person had to be there when changing rooms (why we had to change? who knows). So my awesome husband stayed. They said someone would come at 11am to help us with bags and bring us to our other room. He was in there a little earlier just in case. HA! They didn't come until 1pm. Thanks for that. And then the people who stayed in that room before us were complete slobs, so the cleaning ladies were there for 5 hours!! They didn't leave until 6pm!! Next time, I think I won't stay over a weekend, just too obnoxious. I guess they don't want you there for very long... Read moreGenuine Expedia guest review
very professional staff . service was excellent, food was above average that includes room service.overall we had a very good time.Genuine Expedia guest review
"Nice for families!"
I usually don't like vacations by the pool or beach. I prefer to go to cities. This was an exception. I really enjoyed it.Genuine Expedia guest review
"Beautiful hotel, nice beach and pool"
Loved the location. Close enough to drive to attractions ourselves.Genuine Expedia guest review
"Average Time Share hotel"
Front manager charged me a full night stay because I arrive 5 hours prior check in do to Airline problem an they moved my flightGenuine Expedia guest review
"Stayed for 6 nights. Enjoyed every day and night."
Went shopping on 5th avenue, Took a snorkeling trip on a catamaran, Several other attractions are available. Spent a lot of time at the pool and on the beach. I did not meet any one that I did not like. This place is family friendly. There were several children about, but they were all well behaved.Genuine Expedia guest review
Overall we had a great time and would like to go back This hotel is located just outside of Playa del Carmen. We were in all inclusive program and the food was great. You can eat from the buffet or just pick what you like from the menu (there is a small surcharge for premium items).The wait staff were very friendly and helpful. The beach is nice but […] the ocean is not ideal for swimming in this area. You can still swim, just beware of underground rocks. If you are into snorkeling, or simply relaxing by the pool or sea you'll be more than satisfied. Beach and pool side service was excellent. My main problem was with the mandatory room change on Saturdays. When you book this hotel, they tell you that sometimes guests have to change rooms on Saturdays but that they will try to avoid that as much as possible. We stayed until Sunday, so I just asumed that they won't move us to another room for just one more night. They told us on Friday that we would have to move anyway and promised that our new room would be ready by 11:30 am. We came back from a sightseeing tour around 3 pm and the new room was still not ready. We did get the keys but the room was unmade and messy from the previous guests. We have a toddler who was tired from the heat and we had no place to put her down for a nap. They should at least told us upfront and we would have planned the day differently, brought extra change of clothes, etc. This is basically why we give only 4 stars for this hotel. Read moreGenuine Expedia guest review
"awesome hotel right on private beach"
it was the most amazing hotel. Beautiful hotel, wonderful staff, very very clean, and wonderful food.Genuine Expedia guest review
"I wanted to give it a five, but..."
Overall we had great time staying at this resort. I do feel the front desk staff were polite but were not nearly as helpful and friendly as the people working in the pool and beach areas. One day I was hit by a wet celing tile when I was taking a shower. I called front desk and was told the service person would come in right away. After waiting for […] 1 hour, I took a picture of the mess in the bathtub and showed it to the front desk to get their attention. Read moreGenuine Expedia guest review
"My family and I were VERY pleased with our visit!"
Overall, our stay was exceptional:) We were VERY pleased! You have an "All-Inclusive" resort that did not include tips. We tipped for each service even for daily drinks by the pool and restaurants.Genuine Expedia guest review
"Would love to go back"
We spent 10 days at this lovely hotel. Had fabuolos time. Would recomend for couples with children. Not good for partying animals. Los murales is a good place to eat. The only thing that has dissapointed our vacation is timeshare people. They attack! Stay away from promotional packages for exscursions. Its a trick! Overall we had a fantastic timeGenuine Expedia guest review
"Excellent Hotel and Beach"
We visited for 9 days. Originally we planned on more outside activities, but the hotel and grounds were so nice and relaxing we stayed near the beach and pool. The hotel, grounds and beach are beautiful and well maintained. The staff if friendly and goes out of their way to be helpful.Genuine Expedia guest review
"Beautiful hotel with great service"
We had a wonderful stay. Spacious rooms, beautiful beach and pools, and delicious food. Would definitely go back!Genuine Expedia guest review
"It's a good hotel for couples with children"
Food is ok. Drinks are good. Hotel staff is excelent, everyone is super nice and friendly. Wifi could be better. Not much to do at the evening - only one billiard table which creates many difficulties. Big lines to play at the evening. But overall it's perfect for children.Genuine Expedia guest review
"Amazing hotel in Playa del Carmen"
This is one of the nicest hotels we have stayed at. The pools are huge and there is plenty of activities to do. The buffet is typical buffet food but has a different theme every night. Italian night was by far the best. The omelet station for breakfast is great! The staff everywhere is very friendly and helpful! The fire show one of the nights is amazing. […] You can take a shuttle from the hotel into Playa del Carmen for $3.00. You can also book a shuttle to the airport at the hotel through Thomas Moore Travel for $21.00 a person. The beach is beautiful but there is some sea weed. Read moreGenuine Expedia guest review
"Excellent Family Resort, Well-Maintained"
The staff at this resort are very friendly and helpful. We were always greeted with a smile and a salutation everywhere on the property, even the maintenance staff. We reserved a Villa for a family of 4 and it was extremely comfortable and spacious. A family of 4 could easily be as comfortable reserving only half of the villa that has 1 bedroom, 1 bath, […] living room (with 2 Murphy beds), and kitchen depending on the ages of the children. The property is very will maintained and clean. Every day there are different outdoor projects being worked on to enhance the appearance and done in a way that does not interfere with your stay. We had the all-inclusive package including food and drinks. I think this is a new feature for this resort according to some of the members I met who have been there for a few years. I rank this service as average as compared to other all-inclusive resorts I've stayed in the past. This resort is very family oriented. The pools and bars shut down early and most any activity is done by 10:30pm. There are children, teen, and adult oriented planned activities scheduled through-out the day, every day. We participated in many activities and they were well done. The only complaint I have was at the time of me booking this through Expedia, I didn't realize I was booking at a time-share facility. There was a lot of pressure for me to attend the Sales Session, we did eventually get enticed with enough freebies to attend. Read moreGenuine Expedia guest review
We had a good week at The Royal Haciendas. The activities for kids were good and the food was delicious.Genuine Expedia guest review
"Beautiful hotel on the beachfront"
Had a great family experience. Hotel was clean, room was more than adequate, and most of the staff was friendly. The only thing I would say I will be returning again!Genuine Expedia guest review
"Nice hotel great location"
Great experience ........................................Genuine Expedia guest review
"Trip to Royal Haciendas - Playa del Carmen"
I went with a group of 7 friends to the Royal Haciendas in May 2014. Overall, I was very impressed with the resort-I would give it 5 out of 5 stars. This trip was my third time to Mexico (my previous two trips were to the Dreams Resort in Cancun). The hotel staff was very courteous the entire time we were there; the pool side service, room service, […] and dining service were all at a very professional level. The staff was helpful and polite. The rooms were very clean and updated; what is pictured on the website is exactly what we stayed in. The food and drinks at the buffet, pool and restaurant were delicious; we loved the fruity blended drinks and the shrimp tacos especially! For the amount of money we paid for our vacation, I felt the food was up to par. Our whole group really enjoyed our stay at the Royal Haciendas. Read moreGenuine Expedia guest review
Awesome experience. The rooms are beautiful and very clean. Carlos the bartender was amazing. Food was great. Can't wait to return!Genuine Expedia guest review
"Horrible Customer Service"
Although this hotel is very nice and the beach is beautiful the customer service was horrible! The hostess and managers at the buffet restaurant were so rude, they just didn't seem happy to be there welcoming the guest. When I go on vacation I expect great customer service specially since you are visiting their country and brining in business for them. […] We stayed 5 nights with the all inclusive package and we understood that we were changing rooms in Saturday however to our surprise the new room we got was dirty. They didn't even care to clean the room or change the bed sheets of the new room. It was also kind of annoying that they asked for our room number even to seat at the beach and use the towels. The wrist band should be enough indication that people are there with an all inclusive package. Read moreGenuine Expedia guest review
"Loved the hotel"
We had an amazing experience here at the Royal Haciendas Hotel, nice hotel, clean, all people very kind and the food was amazing!!! I just loved everything.Genuine Expedia guest review
"Great getaway spot!!!!!!"
My husband and I just got back from our trip and had a WONDERFUL time! We couldn't have imagined anything better. We were celebrating our 20th wedding anniversary and it surpassed all of our expectations. I found this place simply based on reading reviews and now I want to add my own, to also say how beautiful and amazing this place is. Whether you […] want a romantic getaway or a place to take the family, it's perfect. The food is great, especially the selection, with a different buffet theme each night and the staff goes above and beyond. Carlos works at the swim up bar and remembered my husband's name after serving him once. Needless to say we kept going back to him each and every time! The grounds are beautiful and well maintained and there are plenty of beach OR pool chairs. We kept saying all week how much our kids would love it there and we plan on going back as a family. I cannot wait for our next trip to the Royal Haciendas!!!! Read moreGenuine Expedia guest review
"Awesome resort on the beach!"
The resort was in excellent condition & staff was continuously working to make it better. Love the bar staff! Food was nothing to write home about but had a lot of choices! Would go back!Genuine Expedia guest review
"Love it! Clean, great food, the beach beautiful!"
Had a great experience and looking forward to go backGenuine Expedia guest review
We were at the Royal Haciendas May 10th through May 18th, 2014 and could not have been happier. Everything anyone could want was at the resort. Everyone was very nice and always helpful and the beach was cleaned every morning.Genuine Expedia guest review
Everybody was very nice and helpful. Food was amazing especially in The Murales.Genuine Expedia guest review
"Can't wait to go back!"
This was our first experience with an all inclusive stay. It was amazing! The staff was so friendly and helpful. The beach was beautiful. Everything was very clean. The gardens were pristine. I can't wait to go back!Genuine Hotels.com guest review
"Best stay ever in Cancun/Riviera Maya"
We vacation in Cancun or along the Riviera Maya every year. We also look for the best deal and choose our hotels with a good review and best price. This year we went to Royal Hacienda and it was absolutely perfect. Yes, I know so e people will find something to complain about,on every vacation, but this place was outstanding in my book. The hotel was […] not the fanciest I've ever been too, but it was meticulously maintained and I wouldn't change a thing. The rooms were very nice and the upkeep was excellent. We stayed in a hotel/studio for 10 days and it was a good size. I guess I could complain that these units don't have queen or a King size bed and we had to settle for the two full size beds that worked just fine for us. Nearly every room has at least a small view of the ocean the way it's set up, but whether you're on the beach, by the pool or near the beautiful flowing man made river there is something wonderful to see. Again, the grounds were immaculate! Now let's talk food. We did the all inclusive and there is only one buffet restaurant and one specialty "fancy" restaurant. We were worried that we would be sick of eating the same food for 10 days with only one buffet, but we were pleasantly surprised that the good at this buffet was the best we've ever had in a Mexican buffet. Everything they made is made with attention to detail and they change themes every night. The specialty restaurant's food was presented very well for "show", but food there was ok. Read moreGenuine Expedia guest review
Everything was great, really don't have a complaint. The staff was nice and accommodating. The resort is beautiful and the food is wonderful as well.Genuine Expedia guest review
This was my first trip to Mexico so I went in blind and WOW was I supprised!!! This resort really knows how to make you feel at home. The rooms were amazing and HUGE. Everything you needed was right in the room. The staff was very friendly and helpful. The food was typical of any hotel; with outstanding service. The 24 hour room service made it so convienient […] when we arrived after midnight due to flight delays. There were always plenty of seats by the pools and the beach. The towels provided poolside are large and always available. The only complaint I had was the hot tub was not hot, merely lukewarm (not that big of a deal considering the amazing weather). I would HIGHLY reccommend this resort and will definetly go back! Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )