"on our way back to the USA"
overall very good hotel - we loved the layout of the bathroom - small but amazingly spacious ; due to the large delegation of athletes staying for the European Championship regular guest were not given the priority i assume as they normally would have. it would have been nice to be able to eat breakfast in the normal restaurant area. but other than […] that very nice and recommendable Read moreGenuine Hotels.com guest review
We booked room for 4 people. The sofa bed for the two people was very uncomfortable. We had to ask for extra blankets to sleep at night. No shampoo was available for showering. Room was clean and breakfast was great.Genuine Hotels.com guest review
The hotel was better that I expected.Genuine Hotels.com guest review
Conveniently located and an excellent breakfast. Staff is very courteousGenuine Hotels.com guest review
"busy hotel for breakfast"
construction next door. nice hotel. good breakfast. in good condition and comfortableGenuine Hotels.com guest review
"Amazing Transportation Service!"
Overall, this Hotel was a very pleasant stay. The breakfast was beyond all expectations, and really satisfied our hungry lot. The best part of the hotel is that even though it's far away from central Zurich, the hotel offers all guests a free shuttle service to the airport (Zurich Flughafen) ; once you reach the airport there are trains to central Zurich […] so the rest is a piece of cake. The only complaint I would have would be that the sofa bed where my children slept was extremely worn down and concave in the center. They woke up with back pains and had trouble sleeping. Dear Hotel: PLEASE RENEW YOUR SOFA BEDS URGENTLY. Read moreGenuine Hotels.com guest review
"Paradox on food"
We liked this hotel. Easy pickup from airport via their shuttle. But the restaurant food was beyond awful and expensive. We paid over $10 for. Cup of soup. Over $12 for what was described as Asian noodles with lots of veggies. Specks of veggies and really not edible. Would consider another airport hotel because of the food. Must say...breakfast was […] fine and so the paradox. Read moreGenuine Hotels.com guest review
"Excellent for the price"
The hotel provides all you need for a short stay in Zurich. The airport shuttle goes every 30 minutes from and to the hotel which allows you also to take the public transport at the airport to go e.g. for a short stay in Zurich center or other locations. The rating is based on the hotel classification which for the price deserves an overall excellent […] rating. Also nice is that just around the corner their are some shops and fast food restaurants. Read moreGenuine Expedia guest review
"Worst Check in and Rudest staff...!"
I have been travelling in the world even in China or Bangkok but this was the worst staff I have ever encountered. They were not help at all and VERY RUDE. Switzerland is a tourist country and you would expect people in the service industry to be friendly. The shuttle service driver was the worst person I have ever met in Switzerland. He is tall and […] bald man with bad manners. Location is walking distance from Rail station and grocery market. Hotel was clean but not good enough sofa bed. Main thing is worst staff. I would never stay in this hotel even for free. Read moreGenuine Expedia guest review
"Convenient Zurich airport hotel."
Convenient and comfortable airport hotel to conclude Switzerland holiday.Genuine Expedia guest review
Disappointed that we had to pay extra to park our car. Staff at reception and breakfast not too friendly.Genuine Hotels.com guest review
All were very helpful? Dining in the restaurant was just OK. Breakfast was good.Genuine Hotels.com guest review
Close to airport, easy to transfer to and from the hotelGenuine Expedia guest review
"very clean notel"
satisfied & comfortable very clean near air port very good rateGenuine Expedia guest review
"Stop Over Before Airport"
Perfect place to stay before an early morning flight.Genuine Hotels.com guest review
"The hotel staff were especially accommodating."
Very positive. Staff was especially helpful. Room was clean. Internet offered as a bonus.Genuine Expedia guest review
We came a few days before daylight savings. There was no notice or sign to alert the guests about the change in time. As tourist, we were completely unaware of this. Luckily we realized this when we were an hour late for breakfast and not our flight home. Other hotels we've stayed at always notified us or posted signs on the lift or entrance. Very […] inconsiderate. Read moreGenuine Expedia guest review
"can not cancel"
Suggest you don't use Hotels.com if there is a remote chance you will not make it. The non cancel policy is well hidden until after you have paid. There was a pilot's strike.Genuine Hotels.com guest review
"Close to the airport"
I choose this hotel , for the proximity of my meeting, it was in Winterthur, so 20 min by car - the hotel its well located, near to the airport, the have a shuttle for the dowtown, so you dont need to worry how to take the trains and etc... but probably will be easy as weell, after all you are in Switzerland So for a overnight or two days , okGenuine Expedia guest review
Friendly staff & near to airport, good price & good foodGenuine Expedia guest review
"Good Option for Overnight in Zurich"
This is an option for an overnight stay at Zurich airport , the price is very good compared to other Swiss Hotels. There is a free shuttle which runs very regularly , the staff are great - very friendly professional and efficient. The dinner in the restaurant was good, but of course Swiss prices. The rooms are clean and good size but the bed for me […] is far to soft and I finished up sleeping on the floor. So for me I could not come back here until beds are upgraded as even though I had a very early flight it was not a good rest. The hotel has everything you would expect from a Holiday Inn Express but please - better beds Read moreGenuine Expedia guest review
"Good price, Near the airport"
Simple but comfortable enough if you need to stay near the Zurich airport. The rooms are clean, and you get everything you need at a very, very reasonable price for Switzerland. Again - only book this hotel if you are attending a near-by conference or if you need to stay close to the airport.Genuine Expedia guest review
"Convenient budget hotel for Zurich"
Zurich, a great city, is also one of the most expensive in Europe. Checking for hotels, many wanted something on the order of 30 US dollars for breakfast. So I found this one, at a very reasonable price, with breakfast included. And it was more than generous considering it was included. Quite good, in fact. The Rumlang S-Bahn station is a five minute […] walk to the hotel, and if one is out late on a Friday or Saturday night, the return trains run once per hour all night. This was a great base to enjoy Zurich, if one cannot afford to be in the center of town. Read moreGenuine Hotels.com guest review
"convenience to the airport"
Good value for the money, but that's only because it's extremely cheap. Close to the airport, but a horrible breakfast buffet. Very understaffed, particularly the restaurant area.Genuine Expedia guest review
"Hotel near the Zurich Airport"
We stayed here because it was cheaper than hotels closer to the city and there is a train stop nearby. It is easy to use the train but cost about 12 euro per person even though it is only 4 stops from the city center. The hotel staff, who all spoke English, was able to direct us how to use the train. If the hotel offered a shuttle into the city they […] did not say anything about it. I might have been better to pay a little more to stay closer to the city and use one of the metro-type trains. Read moreGenuine Expedia guest review
"Great Breakfast and shuttle"
We were only there one night as we had to catch an early flight. The shuttle service worked well and the breakfast included in the room rate was very good. Overall a happy stay.Genuine Hotels.com guest review
"Great Place to Stay for a night or two"
Hotel was clean, complimentary breakfast was solid. You are not really close to anything but there is a bus station close by that you could use to go to a main transit area. Room is kinda small especially if you are travelling with two kids but it worked out.Genuine Hotels.com guest review
Hotel shuttle left a family with a baby in freezing cold for thirty minutes because they lack capacity to service ALL of their customers. Check in was a nightmare with too many people and no proper queue. Restaurant/bar was being staffed by 2 people to serve around 80 diners. Needless to say there was a wait. Basically the hotel was very busy and all […] services were dysfunctional. IMO if business is booming you should probably hire some staff. I guess Holiday Inn disagrees. Otherwise it was typical of a Holiday Inn Express. Read moreGenuine Hotels.com guest review
The hotel was close to the airport, which was great. There was a McDonald's Restaurant across the street which was great also. There are not very many Restaurants close to our hotel. The staff said in town, there were more. I asked about restaurants, one of the young ladies at the check-in desk made a reservation for us at an Italian restaurant, which […] was nice. I asked later from our room, if they could give us a good morning wake-up call, so we would be sure to be up to not be late for our airplane flight. They said they do not do this. This is disappointing, and some customers would really appreciate this, especially if they are very tired and don't have much time between flights. Could you please consider this for your customers? I know it would be greatly appreciated. Also, one other young lady behind the check-in desk with blond hair said she could not call to cancel our reservation,( because I knew we would not be able to make it because we were so tired) but, I didn't understand because one young lady with brown hair was so gracious to make the reservation, and the other one would not call for us. If we would have used the hotel phone, it would have cost us money, and even from our room, it would have cost money for a phonecall. Did not understand this, so the restaurant at your town in Zurich lost money because she would not call to cancel the reservation. Other than these two things everything was great. Breakfast was very good. We really enjoyed the local food. Read moreGenuine Expedia guest review
"Good neighborhood for walking !"
Enjoyed the area.. especially the local rest. Romanica Breakfast was good. and fact of being included. Glad we located your Hotel this time.Genuine Hotels.com guest review
"Closest place to an American experience"
Overall, this hotel is a good place to stay if you are grabbing a flight in the morning. The only negative thing I could say, the staff during the day seemed very misinformed and rude compared to the staff working at night. It may have been due to arrogance or simply an inability of the day staff to grasp the nuances of American culture and language. […] I normally wouldn't care except for the fact that a majority of the hotel guests seemed to be American. Also, beware of the Internet! I would definitely give them another try. Read moreGenuine Hotels.com guest review
"Good airport Hotel. Staff unfriendly"
The mechanics of the Hotel are all great. Clean, quiet, comfortable, and close to the airport. The staff however was very unfriendly. Everyone from the airport shuttle driver, to the desk staff, to the bartender, acted as though they were doing me a favor by working there. Check-in staff barely made eye contact, and did NOT help me sign up for a morning […] shuttle (which I found out the next day was required.) The bartender took 20 minutes and 3 requests to get a drink for me (the bar had only a few people there,) then LEFT without giving me any means to pay my tab. I had to get someone from the front desk to come over to total my bill so that I could go to bed. I'm not sure whether I caught them on a bad day, or whether this is typical, but if I were managing this staff, I'd schedule some training about hospitality. Read moreGenuine Hotels.com guest review
The hotel was very comfortable and clean. Room was well equipped with everything needed. Breakfast was OK, but it is cleared away promptly at 10:00!!! I will stay here again.Genuine Hotels.com guest review
"Very Far from Down Town"
The hotel is good, its very expensive to come from downtown by taxi.Genuine Hotels.com guest review
"very poor front desk staff except Mr Julian"
The hotel is far from the city. The only access to public transport is train station which is 5 minutes walk from the hotel. No bus or tram service. They have shuttle service from & to the airport which is quite reliable. Reasonable facilities and break fast. Front desk staff is very disappointing. One guy was only interested in dispensing beer to […] his customers and getting tips from his customers. he kept us waiting for 10mts at reception when we arrived at the hotel at 06:00pm Read moreGenuine Expedia guest review
"Nothing to write home about"
Room was ok, nothing great. Disappointed most in the shuttle service...had to wait at the airport for an hour...and the limited internet service. Complimentary internet is for a mere 30 minutes!!! Then the charges for internet thereafter are highly exorbitant.Genuine Hotels.com guest review
We liked the young dark haired waiter at breakfast who responded to our needs..answered questions and helped at finding things.Genuine Expedia guest review
"Perfect for an overnight layover"
Very convenient for an overnight layover, just 5-10 minutes from the airport with free airport shuttle and very nice breakfast included. Room was a bit tight for 2 adults with 2 children, but for one night, it was fine.Genuine Hotels.com guest review
"Adequate hotel close to the airport"
Overall, I was pleased with the Holiday Inn Express. The bus shuttle was excellent, the room quiet, despite overlooking the street, and the breakfast was fine. I found the hotel personnel who were there during the day (I arrived around 11:00 AM) helpful and friendly. This was not so of the night staff. One woman in particular (She seemed to be in charge […] of the bar and restaurant) had a real attitude (not a good one). In addition, she was not well informed. She suggested I might go to a restaurant about a ten minute walk from the hotel, and even get a discount if I showed my Holiday Inn key. This was on a Saturday night. I did walk there, only to find they were closed on week-ends. Also, I tried unsuccessfully to get an extra blanket for my room.One request was totally ignored, when I called a second time, after waiting 30 minutes, I was told they were busy and I'd have to wait another 20 minutes. Since I had an early plane to catch I chose sleep over warmth. Read moreGenuine Expedia guest review
"Great for ZUR airport convenience"
Basic Holiday Inn Express comfort. One of the few hotels in Europe with a coffee service in the room which is nice. Super convenient to the airport and the shuttles run fairly on time. Not close to many restaurant options, but the hotel is food is OK in a pinch. Stayed here before, probably will again.Genuine Hotels.com guest review
Arrived at the hotel a little late (about 9:30PM) and was told only smoking rooms were available. This was dissappointing, add to that the kitchen was closing soon. The meal was satisfactory, but the staff was less than willing to help. The next morning the breakfast was less than satisfactory with slow service and it wasn't very clean. I won't be […] staying here again. Read moreGenuine Expedia guest review
"Family trip to Swiss"
It was OK. The room was somehow small. The check in time should be a little bit earlier.Genuine Expedia guest review
The Holiday Inn Express was fantastic! They provided an air port shuttle at no cost, breakfast included as well as a shuttle to the city for a fraction of the cost of a cab/taxi. The hotel was spotless, the breakfast was delicious, the staff was extremely helpful. I travel extensively and would recommend this hotell 200%.Genuine Hotels.com guest review
Just okayGenuine Hotels.com guest review
Very good for anyone using the airport in Zurich.Genuine Hotels.com guest review
"Nice, Modern Hotel"
Everything was great. Nice staff, close to the airport. Good included breakfast. Very modern hotel. Highly recommend it.Genuine Expedia guest review
"Unfriendly bad experience - poor Customer Service"
We booked this hotel due to Holiday Inn brand. We could see people at reception rude while talking to the customers while I am in queue. Breakfast service closes at 10am and even before few minutes restaurant worker was trying to clear all items. A lady took a tea bag in a cup and restaurant worker did not allow her to fill water into the tea bag because […] it is 10am already. Guest was very upset at the humiliation in front of others and probably lost her day in this thoughts. If the restaurant management do not fix these issues, it will definitely lose lot of customers. Decent facility with very bad service. Read moreGenuine Hotels.com guest review
"Convenient location near the airport"
This is a very nice hotel for the price. Very clean and great service. Convenient location near the airport.Genuine Hotels.com guest review
"Good hotel for access to Zurich airport"
The staff there was great and spoke great english which was very helpful. They have a free shuttle to and from the airport every half hour which was really great. The rooms were ok. The breakfast was good. There is a subway sandwhich shop and a market within easy walking distance. The restaurant is open in the evenings, but was kind if expensive, but […] then again pretty much everything in Switzerland is kind of expensive. I would stay there again. Read moreGenuine Expedia guest review
"For the price, can't be beat."
Free shuttle to and from airport, breakfast (decent), and extremely friendly, accommodating staff.Genuine Expedia guest review
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