"Decent but not a 4 start hotel"
we stayed there for a night and we booked two rooms. Although the hotel says its a 4 star hotel, it is only in the name and i dont see any 4 star hotel similarities within. It is definitely a good hotel to stay but not the 4 * level one.Genuine Hotels.com guest review
"Can't understand how they got a 4 star rating"
The room was ok, the shower wouldn't drain properly and the water temp changed from hot to cold and back. Breakfast was bad, too many sweets and only a sliced hard boiled egg, cheese and some ham. Also they neglected to refill things like water. When we came to breakfast after nine (served till 10) the people who worked at the dining area looked at […] their watches and gave us looks that made us fill very unwelcome. The WiFi was ok only we had to get new users every day cause they expired after 24 hours and during the day the account would log out suddenly and we'd have to log back in. Out of the 5 hotels we've been to on this trip this one is one the bottom of my list. Find some other hotel in the area... Read moreGenuine Expedia guest review
My boyfriend and I spent two nights at the Pompeii Resort. We arrived slightly before check-in, and the room wasn't ready, but the front desk staff made sure we were comfortable and were given superb service at the bar while we waited. Our room was basic (we only had a regular double room) but had everything we needed and more. Everything worked well […] and it included a really great view of Mt. Vesuvius off the balcony. The front desk staff were beyond helpful and went above and beyond in their service. I would definitely recommend this hotel to anyone traveling to the Pompeii area! Read moreGenuine Hotels.com guest review
Room and breakfast were very satisfactory. Two negative points to mention are firstly somewhat delapitated surroundings without pleasing restaurant choices in near vicinity to the hotel, and secondly a too small parking area. When we returned after dinner we were extremely lucky to be able to squeeze our car in the only very tight parking space left […] which had by chance become free as one car was leaving. Read moreGenuine Hotels.com guest review
"Decent hotel for the price"
This is a decent hotel for the price, but they are trying to be something they are not - a 4-star hotel. Just accept this is a 3-star, and that the views of Mt Vesuvius aren't necessarily all they're cracked up to be and you'll be fine. The rooms are clean and the bathrooms pretty good sized. The bed wasn't quite as comfortable as you'd like. The rooms […] are quiet - the setting out of the downtown area is pretty good, although traffic at the nearby rotary is a mess most of the evening (but that seems to be true anywhere you go in Italy). Read moreGenuine Expedia guest review
"Nice hotel in a tourist area that is run down"
Overall a good experience but the room was very warm and, despite 4 requests to turn on the air flow/air conditioner, this was not done. The "climate" in the public areas was fine/cool so I don't understand why they could not have the same climate in the guest rooms. The staff was professional and reasonably polite but did not seem interested in making […] our rooms more comfortable. Read moreGenuine Expedia guest review
"Close to the ruins of Pompeii."
My wife and I enjoyed the hotel. Nice buffet breakfast and a restaurant on site. Unexpected amenities like toothbrushes in the room. Very nice shower with multiple heads! Short (15 minute) walk to the ruins of Pompeii and a ten minute walk to the train station.Genuine Expedia guest review
Everything was just fine but the bed was way too hard. All information in english was grammatically incorrect in case the hotel would like to change that.Genuine Hotels.com guest review
"Convenient if you have a car."
It was easy to get to the hotel from the autostrada exit. Rooms were nice but a bit dark when it wasn't daylight. There was a light over each side of the bed, which helped. The restaurant is a good value with wine included in the fixed price menu. We thought the food was good. Service was attentive at first but as the room got fuller, we were kind of […] ignored. But once we got their attention they were quick to get what we requested. Breakfast was fine, with enough selections and plenty of coffee. I had read that it was walking distance to Pompeii ruins. So we walked in the afternoon to see if we wanted to walk the next morning for our visit. It is a long walk and since you would have to walk all that way back, it's a waste of time. We found a lot where parking was 5 euro for the day, very secure. Definitely worth it. Read moreGenuine Expedia guest review
"What a great place to stay!"
The staff was very professional and friendly, and the rooms were clean, modern, and nice. The hotel is only a short drive from the Pompeii ruins which was nice because we went to the ruins 3 days in a row. The breakfast was really good, and was one of the best hotel breakfasts that we had on our trip.Genuine Hotels.com guest review
Very friendly staff who were always ready to helpGenuine Hotels.com guest review
"A diamond in the rough"
This is a very nice hotel....but the surrounding area is really dirty. We walked from the train station to the hotel & we were sure we must be going the wrong way...it is not a good neighborhood and there is trash everywhere. But then then you look up & there is this beautiful, modern hotel! Staff was very nice but the shuttle service was not as available […] as we would have liked. Pompeii is a longer walk than I think was represented in their description (it was at LEAST 20 min brisk walk) to the main entrance and I honestly wouldn't walk those streets after dark (there are 2 different ways to go & we went both). I hate to write bad stuff about them, because compared to the other places we stayed at in Italy, for the price, it was one of the fanciest. There was a REAL BLOWDRYER in the bathroom (the european ones leave something to be desired) and they had every complimentary toiletry you could think of. Also...I have never smelled cleaner, fresher bedsheets. Seriously...it was amazing. If you don't mind the location, I would highly recommend it....and I would also tell you not to miss seeing Pompeii. It is amazing. Read moreGenuine Hotels.com guest review
We stayed there 3 nights from Sept 15 - Sept 17, 2013. The staff was great. Room was clean but the bed and pillows a little hard. Restaurant was good. The only real problem was the location of the hotel in a not to good part of Pompei, although a really nice mall was very close by. Close to the ruins.Genuine Expedia guest review
"Great place to stay."
15 min walk from the site. Great breakfast. Perfect service. Fun shower.Genuine Hotels.com guest review
"Hotel for day trip to Pompeii excavations"
We stayed at the Pompeii resort for one night in a three-bed room. The room was "European-size", small but adequate, comfortable and clean. We admired and used the shower spa with whirls and disco lights but would not pay extra. Air conditioning and internet worked fine. We took the daily 3-course dinner in the hotel restaurant which tasted very good, […] include wine and water and was an excellent value overall. The breakfast buffet was recommendable as well. Read moreGenuine Expedia guest review
Great hotel...if you have a car. The walk from the train station is longer than you think, sunny, and bumpy with suitcases. After 10 days in Italy this was the only location where we were taken advantage of by taxi drivers (saying our hotel was 10km away when really it was 1 km away to trick us) and the locals would try to manipulate you. The walk to […] the hotel does not have good lighting and feels unsafe, so you are limited to the restaurant at the hotel. The hotel was nice, but not 4 stars in my opinion. Breakfast was large, but all sweet pastries and only one coffee is free. The staff didn't speak the best English and couldn't offer much extra help. I'm not sure why they call it a resort...they don't offer any resort luxuries or even have a pool. If you are going to Pompeii for the day you are better off taking the train in for the day from Naples and then leaving. The city of Pompei is not tourist friendly, especially on Monday when the town is empty at night. Again if you have a car this place is a lot more convenient. Read moreGenuine Hotels.com guest review
"Nice Hotel in a great location"
The hotel room was clean, colorful and comfortable. The balcony on the other side of the hallway offered a nice view of Vesuvius. The shower was very small, but it had many settings (rainfall, steam,...) Breakfast was more than adequate. Couldn't be happier for the price we paid!Genuine Hotels.com guest review
The hotel is upscale, but has some significant flaws. When we checked in I made sure to ask for the highest floor. The concierge told me that the hotel only has 2 floors & we were on the second.....not true.The floors are tiled, so we were kept awake by the person above walking around in heels & then waking up very early & walking around in heels again! […] The breakfast was below average......only breads & toast.....no fruit, cheeses, juice was watered down. I could not get the shower to work & called for assistance.......never came. They did store our luggage & provide shuttle service to the ruins even though we had checked out that morning. Read moreGenuine Hotels.com guest review
"Nice hotel, walking distance from Pompeii ruins"
My wife and I opted to stay in Pompeii, rather than Naples, since we had heard through many reviews that Naples was kind of a rough place (and even though we come from Los Angeles and have been to New York, we didn't want to deal with that on vacation). We loved the small-town feel staying in Pompeii and were willing to risk the volcano! The place was […] really nice, however we were put in a "disadvantaged" room for some reason - perhaps our fault when booking - which made it kind of awkward having a bathroom equipped for those in wheel-chairs and other room features for handicapped persons although both of us are marathon runners and yoga enthusiasts. That said, the room was actually very nice, the bed was awesome and the staff was very pleasant. We had read reviews that the staff did not speak English, but if you are going to Italy and you are staying away from the large cities, you probably should learn a little Italian to get by anyway! (you can pick up a pocket book "Italian for travelers" and any version will help you through). Overall a nice experience being in the small town feel and we ate a local pizzeria and got our fruit and groceries from local spots, which was very cool :) Of course, look up how to get there from the train station so you don't get lost - it is walk-able, just remember that cobblestones make it a little difficult to roll your suitcase ;) Read moreGenuine Expedia guest review
"Two from Southern California"
this was our second time at the hotel and we hope for a third and more.Great staff, highly professional and always serving with a smile. Wonderful dinner 3 course with wine and bottle water for18eu.Genuine Hotels.com guest review
"Great hotel fort a great price in a wonderful smal"
Close to trains, close to the Pompeii ruins. Stay here and visit Naples.Genuine Hotels.com guest review
"This is a gem in the area"
We stayed in about 9 different hotels on our recent trip to Italy from 3 to 5 star hotels; this one was one of the best, in terms of comfort&service and amenities. Pros: free internet, parking, newly redone rooms, with balcony, comfortable, breakfast is free and decently managed; close to Pompei scavi. Staff is willing to help always, very approachable, […] friendly; wished we stayed longer here, but since we planned all our hotels ahead ot time, we had to get going. Easy access to Naples from here and about 1h away from Amalfi coast. Cons: shower cabin a bit small, but it seems to be a common thing in Italy Read moreGenuine Hotels.com guest review
"Pleasant in Pompeii"
The decor in this place is unusual--not modern, not ornate, not classic. Spare, muted colors mixed with bold. It was quite interesting after a week of detail overload in Rome. The place was clean, the grounds were gorgeous, but surrounded by less than gorgeous grounds. About the only issue that we had is that it is a ten minute walk to eating places. […] Not a big deal, but I wear a leg brace and after spending all day at the ruins walking around it would have been nice to have had an eating place closer to the hotel. I would consider staying at this place again. Read moreGenuine Hotels.com guest review
"Incompetent and rude staff"
Although the rooms are ok, the staff was terrible. They do not speak English, do not provide basic help and are beyond rude. We have been traveling all over Italy and have seen all kinds of hotels, small, nice, dirty, not comfortable, but none were close to this experience. If you lose your key, they do not give you another and instead will argue […] with you. More of a bad 2 star hotel type of service. Read moreGenuine Expedia guest review
Lovely hotel, full amenities, great price. There's really no reason NOT to stay here.Genuine Hotels.com guest review
"Nice hotel, but not great location"
We had expected the hotel to be closer to the Pompeii Ruins than it turned out to be. It certainly is a walkable distance, but after spending most of the day at the excavation site and then walking back to the hotel we were very tired. The area right around the hotel would not be an area I would want to be walking around after dark. The hotel restaurant […] is okay, not great. On a positive note - the room was very nice and the staff were very helpful and pleasant. You will need to get taxis to and from the train station at around ten euros each way. Read moreGenuine Hotels.com guest review
Loved the hotel, the staff was great, and took great care to provide gluten-free food for my GF with celiac. The restaurant was delicious, provided an entire meal with a glass of wine for 18€. The hotel was incredibly clean, and quite beautiful inside. They provided us a shuttle to the train station when we left. Was only a 1 mile (1.7 km) walk to Pompei […] ruins, and less than a mile to downtown and the beautiful church. My only downs for this hotel, was the 1 km walk to downtown, and the bed... which was pretty par for the course while in Italy. Read moreGenuine Hotels.com guest review
"A Hotel Gem in Pompeii"
We were very satisfied with our stay in this hotel. In fact initially we had booked one night and decided to stay for a second night. The location was convenient to get to everything, the staff was very friendly and helpful, the decor was upbeat and the rooms were comfortable.Genuine Hotels.com guest review
"Excellent Pompei vacation"
This hotel, while not in the center of town, is easily accessible to the city and the highway. The hotel was very nice, clean and spacious and the staff were fabulous! We did not make it out in time for breakfast and when the manager saw us leaving, she quickly ushered us to the restaurant and had them make us breakfast before we left. My only complaint […] was we were directly above the bar and on a Saturday night it was quite loud from the music. If you have kids, ask for a higher floor and you should be fine. If you are into the night scene, it appears to be a pretty popular place! Read moreGenuine Hotels.com guest review
"5 stars hotel!"
We arrived at the hotel in the evening after seeing others hotel in the area - all of them were very low quality. this hotel was the best. first it has a free parking in a locked parking lot. second - the hotel staff was very kind, always smiling and very helpful. the room was lard and clean with proper and comfortable beds, the batheroom was clean […] and large with hot water all the time the breakfeat was very good Read moreGenuine Expedia guest review
"close enough to town"
the reviews are correct....this hotel is all about exceptional service by their staff. I can't say enough good things about them they were outstanding. The hotel is nice, clean and is about a 10 minute walk to the center of town on a lit street so you can feel safe walking at night. the breakfast was always good with freshly made pastries and breads […] in the morning. I highly recommend this hotel Read moreGenuine Hotels.com guest review
"Excellent hotel with a superb staff"
The Pompeii Resort hotel provided us with an excellent stay. I very highly recommend it. The best part of it was THE STAFF who went out of their way to be friendly and thoughtful. The room itself (Nov/Dec 2012) was in excellent condition- near new, and with many thoughtful "extras" that were much appreciated. The sleep was comfortable and the included […] breakfast and internet were great. The hotel is a 20 minute walk from the Pompeii Ruins, though I suspect if you ask nicely they'll even take you there in the minibus. Read moreGenuine Expedia guest review
"convenient location and great service"
The hotel is located very close to the archeological site (Pompei) and very close to the highway, but it is set back so that you won't see much of the traffic or the chaos in the streets. Extremely helpful staff and multi-lingual. Very good breakfast menu, but the extra charge for the second or third cup of coffee is hard to comprehend. The 24 hour […] restaurant they recommend (apart from their own) is also worth going to. That's where the locals go - very good food (in quantity, quality, and price). Read moreGenuine Hotels.com guest review
"Based here for six days and loved it!"
We kept extending our time here because it was so comfortable so affordable so pleasant. We were planning on moving over to Naples and Sorrento but this hotel was so easy to stay at and get to those places. We just took the train or in the case of Vesuvius, drove to the locations we wanted to see and then came back to sleep in Pompeii. Very easy! The […] staff was courteous and helpful, the room was outstanding, we found great places to eat, and the price was right! Read moreGenuine Hotels.com guest review
A pleasant stay in a unique hotel. Close to the autostrad so easy to get around using it as a base for other outings, also close to the ruins of Pompeii. Helpful friendly staff, spacious rooms, great bathrooms, interesting decor! A gem for a reasonable price!Genuine Expedia guest review
"Best deal in Italy!"
This is the most fantastic hotel we stayed at!! The best value! I would give it a 5 star rating! the Staff was wonderful. the room was lovely, the bed was comfortable. The shower was AWESOME. The restraunt was delicious! They drove us where ever we needed to go, but it was close enough to walk. Fantastic. I would totally stay there again! Highly recommend […] to anyone. Wish we had stayed another night instead of going to Naples. This was the best hotel at the lowest price of our 2 1/2 week trip. It was awesome. Read moreGenuine Expedia guest review
It was not near the ruins, but the city is not big so it was easy take taxis or buses once I got to know the area. The hotel was wonderful and staff very friendly and helpful.Genuine Hotels.com guest review
"Comfortable and the best staff I found in Italy"
My wife and I visited Italy for two weeks. It is a beatiful Country. Excellent food, exhilarating landscapes and wonderful and kind people everywhere. At the Pompei Resort we found the best staff. Special mentions to Emilia and Michaela, always smiling and prompt to help and make you feel comfortable. Congratulations for you, guys! Not least, the price […] was worderful. Read moreGenuine Hotels.com guest review
"Stayed two nights - very close to transportation"
We really enjoyed our stayed at this hotel, close to everything. Took a train to Naples easy to get to.Genuine Expedia guest review
They had amazing amazing staff we felt sooooo welcomed rooms were spacious and clean hotel it was a Reallyyy nice hotelGenuine Expedia guest review
"Underwhelmed and moved on"
Booked to stayed four nights but only stayed one. One of the our Superior rooms was a small conference room with foldaway bed and a wall of locked cupboards. Limited and basic breakfast, tired and utilitarian hotel with basic level of comfort.Genuine Hotels.com guest review
"Nice quiet hotel"
We stayed here for 3 nights while on a visit to the various ruins and we found it to be a good choice,nice clean hotel.good sized bedroom/bathroomand pretty decent breakfastGenuine Expedia guest review
"Never a four star"
Rooms are so outdated they feel unwelcoming. Breakfast is a joke. They put a couple of slices of ham and cheese out at a time so you always have to wait for something. There ie more cake out than actual food. Even the orange juice is red ? So that should tell you a story. On the plus side it is clean and only a short walk to the ruins. But not the sort […] of place you look forward to getting back to. Read moreGenuine Hotels.com guest review
"Should be a 5 star hotel!"
When we first arrived we didn't expect something so nice! We got our card and went upstairs to our room it was vary spacious and comfortable, the location was brilliant and so were the hotel features such as a shutter to block out the sun while you slept. The breakfast was absolutely wonderful everything was freshly baked and there was a huge selection […] to choose from, but not only was the food fabulous but the coffee and fresh juice was too! Staff looked very elegant in uniforms and were very eager to find out how you thought about your experience. The toilet featured everything you needed including shower gel, shampoo, sewing kit (something that should be in more hotels!) and eye pads! Read moreGenuine Expedia guest review
"Good quality hotel"
All very good - not central, but we did not book to be. Would certainly recommend. Only slight downsides, were mosquitos, and a long wait to be served at the bar, which didn't seem to be staffed very often. However, when we were served on any occasion, the staff were fantastic.Genuine Expedia guest review
When arriving in the street your heart will sink but dont panic as the hotel is fine, the whole place is imaculate.rooms fine gardens lovely with a few resturants and supermarket close byGenuine Expedia guest review
"Overnight stay to visit pompeii."
Unfortunately we had booked an accessible room. Staff were most unhelpful and said the entire hotel was full so we couldn't move rooms. I went on line straight away and managed to reserve on two different websites so they clearly were not full. The toilet didn't even have a seat yet they weren't bothered. We asked for a shuttle to the ruins and we're […] told it was not working for 2 days yet they weren't prepared to offer an alternative. This was the ONLY reason for booking a hotel so far out. Decided to eat in the hotel restaurant as the menu looked ok. The man taking our order was in charge of all the waiting staff and continually broke off to tell them what to do whilst talking to us and us giving our order then having to repeat. Very rude. Service was terrible. They cleared plates while I was still eating and then brought my main while I was still having first course. They didn't understand so manager came over and took it away by which time I'd finished my starter. Staff were busy greeting guests for an Italian function which was their priority. Breakfast was ok. Though very little of each food type was put out in case guests took two. Wouldn't stay again after our experience. Read moreGenuine Expedia guest review
"Super quick access to Pompeii and train."
Staff were so helpful. We walked to the town square in the evening which was full of locals and totally enjoyed the experience. Hotel is very close to the train and the entrance to old Pompeii. Nice outside grounds. Staff drove us to the train in the morning. Small cozy feel to it.Genuine Expedia guest review
"Loved this hotel - bit out of town though"
It was our first experience in Italy - and we stayed for nearly a month, moving from south to north of the country. This was also our first hotel and to be honest only about one other in the whole time came close to being as good as this hotel.Genuine Expedia guest review
EXCELLENT CHOICE, GOOD LARGE ROOMS, CLOSE TO RUINS AND MAIN ROAD NETWORK, THE HALF-BOARD OPTION IS VERY GOOD VALUE AND QUALITY IS SUPERIOR TO MANY SIMILAR HOTELS.Genuine Hotels.com guest review
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