Crystal Suites - Texas City

It was wonderful...such a great place at such a great price...thanks Hotel.com!

Genuine Hotels.com guest review

We stayed here the night before our cruise. It was a nice place to spend the night. The room was very clean and had facilities to cook if you wanted to make a meal. There were no places nearby to purchase food to cook or eat other than a convenience store. there was an elevator to the second floor where our room was. the carpet in the elevator was coming […] loose and smelled like wet gym socks possibly because of the pool that was down stairs off the lobby. Read more

Genuine Hotels.com guest review

I thought the stay was very nice for what we were looking for. It is very close to Galveston Island and also the hotel was very clean.

Genuine Hotels.com guest review

We spent 3 days at the hotel and it was wonderful. The rooms were clean and housekeeping came in everyday and made the beds and left clean towels. The pool and the spa were great. The breakfast was plentiful each morning. The staff was very friendly and super helpful.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Breakfast was very underwhelming and ended at eight most end at nine which is too early had to wake kids to eat and was picked over

Genuine Hotels.com guest review

Its not really a bad location, although it is about 25min from the cruise port. It is easy to find , but its in a TOTALLY industrial area. The one positive is that the room was big and spacious, it even has a couch, however the hotel staff is very unfriendly, and the continental breakfast is at total joke. It was basically ok but for 74.00 a night not […] worth it, we will use another hotel the next time we cruise. Read more

Genuine Hotels.com guest review

I was reluctant to book this hotel at first due to some reviews. I was glad I did. The front desk staff were very friendly and helpful, our room was newly renovated and the hotel was close to one of our favorite restaurants. The room was very spacious, loved the furniture and the Internet was screaming fast. The breakfast was lacking in my few but fine […] for many. We will book here again if we need this location. Read more

Genuine Hotels.com guest review

It was very clean and the beds were comfortable but the pillow were not. Over all enjoyed the stay. Next time we stay there it will be for more nights.

Genuine Hotels.com guest review

the place needs some upgrades/other than that everything was nice,real headboards on the beds,nice space & amenites

Genuine Expedia guest review

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Genuine Hotels.com guest review

The entire hoter had a really bad oder. We did not like the fact that the door would not open to the outside,you had to go down the hall to go out side. Will not stay at this hotel again.

Genuine Expedia guest review

stayed multiple times and will return again

Genuine Hotels.com guest review

The hotel worked fine, staff was pleasant, parking was secure, rooms were clean.....Hotel seemed low on money but doing the best with what they were receiving. Lobby was too warm due to little or no air conditioning. However, the rooms were fine and maid service was good.

Genuine Hotels.com guest review

For the price of this Hotel..It was well worth it. I thought it was very clean and neat. We will definitely stay there again.

Genuine Hotels.com guest review

Really pleased to get this room for the price. I wanted to stay on Galveston Island but because we needed two rooms the price was out of the budget. I was very pleased with the hotel and the room. It was easy to get to Galveston. The room was clean and very comfortable. I would personally have preferred a softer bed but my husband was happy. The pool […] and spa looked great, but I did not get in them. I will definately stay here again if the opportunity arises! Read more

Genuine Hotels.com guest review

The hotel was very nice. We enjoyed the pool and the size of the rooms. The room was a little hot and took a while to cool off. The bed was a little uncomfortable. Overall I enjoyed the stay and will stay there again.

Genuine Hotels.com guest review

i picked this hotel because it was close to galveston but half the price of the hotels on the island. I was just looking for a bed for 2 nights and was more concerned about price than quality. This was a much more spacious room than expected cooktop was neat and service was fine. overall i fealt this was a great deal for a hotel room if your looking […] for an actual suite though i would look somewhere else. Read more

Genuine Hotels.com guest review

The main thing holding this hotel back is the smell. The workout room reeked of mildew, couldn't stand inside for more than a few seconds once the smell hit. In our room, there was water leaking out of the air conditioner onto the floor, probably lending to the room's unique musk, much to the dismay of my girlfriend. The iron in our room was broken […] so I traded the desk for a different one. The one they gave me worked but it took a cue from the air conditioner and started leaking on the clothes. There's just too much loose water in this hotel, it's a moldtel. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The location of the hotel was great, only about 10-15 minutes away from Galveston. I booked the hotel 2 nights before our mini vacation. Great price for what we got. The room did smell a little weird but we opened the window and turned the a/c on and the smell went away. We were only there when we slept and for breakfast so not much to complain about. […] Over all it is a good place to stay if your just wanting a place to sleep and have something to eat in the morning without paying extra. Read more

Genuine Hotels.com guest review

the overall stay was great for the price, however, at the time my wife and I stayed the hot tub was unfortunately broken. the biggest disappointment was the fact that the hotel offered a kitchenette without pots or pans. (who travels with their pots and pans?) that was the biggest reason why we chose that place to stay at, thus creating an unpleasant […] surprise. Read more

Genuine Hotels.com guest review

The room was interesting, a small kitchen set up w/o a pan or fork. The beds were hard, and the continental breakfast was frozen waffles and cereal. The coffee pot didn't work, and they did not include anything other than one coffee filter/pack. No cream or sugar! The desk clerk was nice. We left after one night of our 3 night adventure.

Genuine Hotels.com guest review

Exelent

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The room was clean,but the pool and hot tub had a nasty scum. The lobby floor was grungy needed a good deep scrubing

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

spa and pool looked dirty. lighted sign on street had some letters not on. although it was a thursday i expected better breakfast for the price.

Genuine Hotels.com guest review

Dead bug leftovers on the wall, strong smell of cigarette and cigar smoke even in non-smoking room. Breakfast was frozen waffles thawed out, mini muffins, and "orange" juice- not worth the trip to the lobby. No elevator so if you have kids or lots of stuff request 1st floor. In addition, we left in the am to the beach, got back at 2pm and our room had […] still not been serviced, and were unable to have this done b/c it was our baby's nap time. Also, we asked for an additional blanket, and were told they didn't have any When I went with the night desk attendant to the stock room for a sheet/pillow, I saw a whole room full of them. The owners and management are stingy, and cut very big corners to save money. Please spend the extra $30 and stay somewhere else- we learned our lesson. We have lived in a 3rd world country and backpacked abroad- we are not being pretentious about this- it really was that bad. Hostels with bunk beds and communal showers feels like a 5 star hotel compared to this place. You get what you pay for, well not really. Read more

Genuine Expedia guest review

I loved IT very nice an great hotel

Genuine Hotels.com guest review

We were there to see our grandchildren. The lights went out for over 2 hrs and the management would not answer the phone to let anyone know what was going on. The hot tub was not working the first day until we complained and they fixed it. At night after a long day at the waterpark we would lay down to watch a little TV and the cable would go out. And […] it did not matter what time of the day you turned the TV on the cable would go out. You know you need something to keep a 1 and 3 year busy so everyone could get ready. Also upon arrival the lady at the front desk tried to tell me that I needed ton check out on Friday night I advised her and gave her paperwork that said Saturday. She was not please with that. No hot breakfast like stated, very limited breakfast. Room was nice and clean, but the workers were rude. Toilet backed up one night and had to call for a plunger and at 10:30pm the worker called the room for it back after we were told to just leave it in the room. He wake us up for that. RUDE VERY RUDE!!!!!!!!!! Read more

Genuine Hotels.com guest review

Everything was great. The only negative was the advertised "full breakfast". This should have be listed as a "less then" continental breakfast

Genuine Hotels.com guest review

it was very nice hotel but pool ours could be a little longer

Genuine Hotels.com guest review

The staff seemed put out when I called for information. They seemed further put out if I dared ask any questions while I was there. There was a large dead spider in the middle of the lobby floor for all of the three days that we were there. They advertised in-room microwaves. It was there, but never worked. I was told to go through the lobby into the […] dark and unlit breakfast room to use that one for the entire three days. There was one sheet and one bedspread on the bed. They REFUSED to give an extra blanket. This used to be a better place to stay and I hope that they will improve again. Read more

Genuine Hotels.com guest review

Wireless is unusable unless your in the lobby, the pool is inside and unheated as is the jacuuzzi, no towels, have to use your room ones, then exchange. Maybe your replacements won't have holes in them. The breakfast is 5 til 8, don't get up early !!!

Genuine Expedia guest review

It was fine for a stopping over night. Not close to eating establishments.

Genuine Hotels.com guest review

The room was great for the price! The furniture was lovely and our room's ceiling had a pretty painted sky with clouds on it! My girls and I loved that! If I had to complain about anything it would be the a/c unit being to loud and the beds were pretty hard. I have a bad back and I was very uncomfortable. Oh and bring extra pillows! We were to tired […] to check with the front desk to see if we could get more for our room but it only comes with 2 pillows per bed. Other than those things our stay was pretty nice, we would stay there again. Read more

Genuine Expedia guest review

I had read the previous reviews about this hotel and it was rated well. I have to say that this is one of the nastiest hotels I've stayed at. The carpet was tacky, the room smelled musty, and I refused to use their shower because the towels smelled horrible. The bed wasn't comfortable, there wasn't a blanket on the bed, the pillows were flat, and the […] sheets didn't smell clean. Also, there was evidence that a drink had been dropped in front of the bathroom door and splashed up on it, wasn't cleaned up. May be why the carpet felt sticky and tacky. The only positive was that it was quiet. The breakfast was scant- only cereal, small muffins and bread to toast. Will never consider staying there again. Read more

Genuine Hotels.com guest review

Several reviews rated this hotel harshly. You can tell that the hotel is older and I have no problem with that. The clerk and cleaning ladies were very nice. The room was VERY large and did not smell of cigarette smoke (neither did the linens). The only thing I wish was on their site was that your room has no dishes, silverware or pans. You MUST bring […] your own. Other than that, the hotel was great! We will return. It wasn't far at all from Galveston. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Crystal Suite Hotel was about 30 minutes away from Kemah Boardwalk. I enjoyed my stay there it was very quite. The staff was helpful and friendly.

Genuine Hotels.com guest review

Good option for people visiting Galveston. Much more hotel for the money off-island than on. Rooms were spacious and well furnished. I especially enjoyed the clouds painted on the ceiling. A primary reason for our stay was so that the kids could swim in an indoor pool. Turned out that the pool was very cold, so the kids stayed in only about 5 minutes. Staff […] was very friendly and helpful. Breakfast was sketchy...served from 5:00-8:00 Pretty early for vacationers. Beds were comfy. Rooms were clean. Some problems with internet, so our tech savvy son went down to the office and reset their servers. After that, worked like a charm. Read more

Genuine Hotels.com guest review

Small and comfortable hotel, very quiet, kind people, very near to Galveston. Was a great experience

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Very friendly staff. Close to Galveston (perfect for pre or post cruisers). Cute, comfortable room. Would highly recommend.

Genuine Hotels.com guest review

Will most likely stay here on our next trip..Great price,location, hospitality and the room was nice

Genuine Expedia guest review

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Genuine Hotels.com guest review

There was no one at the counter when we arrived to check in, and it took several minutes for someone to come to the desk. Our room was decorated nicely, but the sheets were scratchy. The hot tub was filled with bubbly cold water, and we were told maintenance had been called, but it would be the next morning before the hot tub would be repaired. The […] free breakfast was a disappointment, too. I thought the hotel would be a good value for the money, but there wasn't much to be impressed about. Read more

Genuine Hotels.com guest review

When we were checked into the hotel the lady at the desk was very friendly. We ask her about the pool, the area, etc. and she was very friendly. Later when we came down to use the pool we found that it was locked. We went to the front desk to ask her about unlocking the pool area for us. She seemed to get very upset because it was like we were bothering […] her. She huffed and puffed the entire walk over to the pool and while she was unlocking the door for us. Later that evening when we were getting ready for bed we noticed that the bed only had a sheet and a bedspread on it. And the room was very cold (without the AC running) we went down to the front desk and ask if we could have a blanket and was advised that they didn't have any. It just seemed like they didn't want to help us after they received payment for the room. Not very friendly after checking in. Read more

Genuine Hotels.com guest review