Casa Condado Hotel - San Juan

The Hotel is nice enough. Staff did not help with my luggage, the guy claimed he had to watch the front desk. Oddly enough, when the control did not work, he offered to bring me a new one but there was still no other staff to watch the front desk. Room was mostly clean, and the bed was super comfortable. Breakfast was packaged muffins or bagel. Hotel […] is more of a do it yourself place, but i was there for the sites and not to stay indoors. Overall, for the price, i would go back. Read more

Genuine Hotels.com guest review

Serious problems with wi-fi. Be ready to rely on your data plan. Breakfast is extremely sweet. The hotel location is great. Overall it's very good place for such money.

Genuine Hotels.com guest review

The hotel has no elevator. We had to take our bags to third floor upon arrival. Room was extremely small. There was no chair in room. Breakfast was not attended by staff. Most guest just walked away after looking at the selection. Parking was 3 blocks away. There was no place to park to unload luggage.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The rooms are spartan and small. There was not a single drawer in which to place clothing. However, everything was very well designed and modern to work in the small space and you can't beat the price. The indoor and outdoor area to sit for your free breakfast was very nice. Wi-Fi Internet access in San Juan, Puerto Rico seemed slow both there and at […] the hotel that was 3 times as much money. It is a very, very short walk to the public beach shared with the expensive hotels. Read more

Genuine Hotels.com guest review

The hotel is pretty much what we expected. Simply wanted a nice little clean place to crash before getting on the Cruise ship. If you are expecting The Hilton then it is not for you. Simple little European style hotel, clean and very nice staff. Right in the heart of the Condado. 2 Blocks to the beach

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Overall, the hotel is good but the towel in the hotel is not clearn enough.

Genuine Hotels.com guest review

The staff at the hotel are very friendly and helpful. For the value, I suppose it is an ok place to stay the night before a cruise. It was a clean room and the continental breakfast was nice. Close to a beach, right down the street. I would not have stayed any longer because of the size of the room.

Genuine Hotels.com guest review

We were only there for one night, and it was okay, but am used to nicer facilities.

Genuine Hotels.com guest review

My stay was brief, as I just needed an extra night in San Juan after a conference. The facility was was simple, lacking many of the amenities of the larger hotel around the corner where my conference was held. However, the room was comfortable and clean. This low rise hotel is a walk up, and there's no in-room telephone (though in the age of cell phones, […] who cares?). Free internet access and cable TV with a large choice of channels was provided. The staff was really friendly and service was excellent. The hotel serves complementary breakfast, but I had to leave early so didn't have a chance to try it. If you want a simple hotel room in a quiet neighborhood near shops and restaurants, a block from the beach, the Casa Condado is an excellent value. If you need a place with spa, fitness facility, and onsite beach, look to one of the higher priced hotels down the street. Read more

Genuine Hotels.com guest review

Hotel was very nice, cozy, small. But the internet was terrible! In my room it took a while to connect, i had to go outside on the deck to connect. So i couldn't stay in the comfort of my room. They just need some stronger routers. Everything else was fine, restaurant down below has nice food too.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It's not fancy, but it's very clean and the bed is comfortable. I would definitely stay there again. Now if you plan on diving a rental car in you will have to park in a public parking area kitty corner to the hotel. It costs $15 a day for hotel guests and you can go in and out that entire 24 hours. It is a five minute walk from the beach. It's a […] great. Read more

Genuine Hotels.com guest review

As always, we enjoyed our stay in this simple, out f the way, hotel.

Genuine Hotels.com guest review

This was our second trip to San Juan and the Casa Condada. Although it does not offer some of the conveniences of the larger hotels, my friends and I find it adequate for our stays before and after cruises. The staff is courteous and accommodating. The outdoor patio is great and just what is needed after a day of sightseeing. Also, the location is within […] a short walking distance of shopping, several restaurants, casinos, convenience stores, etc. Read more

Genuine Hotels.com guest review

The hotel was very clean - not an issue. The staff were very friendly, helpful, respnsive and professional - not a problem. The hotel facility itself was old, and it showed: ice from a cooler at the desk; bedside lamps on/off odd-type switch was BELOW the beside stand!, nothing to soften the hard floor - not even a rug - a towel was used for a rug in […] the bathroom. The worst was the shower: a bare concret floor in the shower!!! And the fixture were starting to rust. Very disapointed as the staff was very friendly and helpful. I won't go there again. Read more

Genuine Hotels.com guest review

Casa Condado is a place for no more than two persons who need a basic place to sleep one night, nothing else. The daily parking ($16) is at a near by location, or valet park if you can locate the attendant. The front desk clerk did not wear a name badge or uniform and never greeted us. She seldom made eye contact and rarely spoke to us other than to […] inform us about a $15 fee to access a T.V. remote, a $25 charge if room key is lost, and a $250 deposit for damages. The room was cean and tiny, the bed had two pillows. We asked for two more pillows but front desk help could not oblige and said housekeeping was gone for the day. There are no telephones in the rooms and the ice machine is practically monitored by the same front desk clerk who handed me the ice without ever looking up. We considered ourselves minimalists who strongly believed it doesn't cost a cent to be courteous or polite, especially in the hotel business. If nothing mentioned in our experience review seem important to you, then you will be just fine in this "boutique" hotel. Rob Read more

Genuine Expedia guest review

Had an early flight from San Juan so stayed here. Staff was very helpful, location was quiet, with plenty of shopping and resteraunts within easy walking distance. room was small and sparse but clean and comfortable.

Genuine Hotels.com guest review

Safe neighborhood, close to shops and restaurants and the 24 hour Walgreens!

Genuine Hotels.com guest review

We arrived late at the hotel for check-in after our flight, around 10.30pm or so. The front desk is manned 24 hrs a day, so it was not an issue. Parking was at a nearby lot, for a fee of $15/day, so we parked on the street instead (which at that hour was fairly easy to find). The lobby is unprepossessing, and smelled like a combination of mildew, bad […] air freshener, and a bathroom, which was kinda gross. However, the room itself was clean and smelled fine. Despite facing the street, noise was not an issue. The air-conditioner was pretty loud, and thanks to the (incorrectly working) thermostat control would cycle on and off all night long. And with the bed pretty much 2 feet from it, you can get pretty cold and woken up with the noise as well. It is walking distance from the Condado Beach, and a bus stop nearby gets you into Old San Juan for a low price. Also a Walgreens nearby was terrific to get water and any other basics you need. The continental breakfast is essentially bread, bagels and commercial pastries, along with OJ and coffee & boxed cereals, so pretty basic. Overall, a good location to be situated in, but not much in the way of frills. I guess you get what you pay for. Read more

Genuine Hotels.com guest review

Casa Condado was a great combination of location and service. We didn't want to stay at one of the massive hotels in Condado, so staying at a small, friendly hotel was perfect for us. The staff were all extremely polite and helpful, and the rooms were reliably clean. I would recommend this hotel to anyone, and I would stay there again.

Genuine Hotels.com guest review

A good and nice place near the beach in San Juan. Close to good restaurants. Friendly staff.

Genuine Expedia guest review

This hotel lacks thrills but satisfied all the basic needs I had for the trip. The staff was friendly and helpful. The attached restaurant is convenient although it is a bit pricey, this is by no means a reflection on the hotel. The room was comfortable for one or a couple otherwise it would be tight quarters for friends to be in. The breakfast offered […] was the usual continental breakfast. The hotel is right by a lot of high end hotels and treny places to go out in the area. If I were to visit again for a short stay I would stay here again. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We loved the hotel, however it should be informed prior to arrival that there is no elevator, parking is not on premise and they don't offer valet, and they need new towels. The towels were almost see-thru and old but very clean! But i would go back with my own towels.

Genuine Expedia guest review

Convenient location. Tiny room with cracked bathroom mirror. Able to hear everything in rooms adjacent. Did not receive housekeeping at all, ran out of towels. No ice machine. OK price, but would probably look to stay elsewhere for this price.

Genuine Hotels.com guest review

It was nice, there was no security office to lock away bags that were too heavy to carry up to the 3rd floor to our room, besides that the room was clean and that air conditioner worked well so the stay was good for one night.

Genuine Hotels.com guest review

FOR WHAT I PAID THROUGH HOTELS.COM, IT WAS A GREAT PLACE. IT HAD ALL THAT WE NEEDED. IT WAS CLEAN AND HAD A FRIENDLY STAFF. ALTHOUGH THEY COULD USE NEW SURFACES FOR THEIR SHOWER FLOORS. THE HOTEL IS CONVENIENT TO THE BEACH AND BUS LINE. TAXIS GET TO THE HOTEL VERY QUICKLY. OVERALL A VERY GOOD PLACE. IF YOU ARE WANTING 5-STAR ACCOMMODATIONS AND SERVICE […] IT IS NOT THE PLACE FOR YOU, BUT GOOD FOR EVERYONE ELSE. Read more

Genuine Hotels.com guest review

Cute little botique hotel, short 2 block 3 min. walk to Condado Beach, where the water and swimming is just heavenly. Love to stay here the night before my Southern Caribbean cruises. Usually get the room for a good rate on Expedia and have a top quality beach experience. You have to lug your luggage up a few flights of stairs but the guy at the desk […] offered to do that for us if we had any reservations about it. The air conditioning units in the rooms work really well, so that's a plus when it's hot and muggy. The continental breakfast is respectable enough, with bagels and cream cheese and a few other choices. Great deal for the neighborhood. Read more

Genuine Expedia guest review

The staff were helpful and the location is great. The breakfast could be improved and they need to clean the coffee pots!

Genuine Expedia guest review

i guess yo get what you pay for but in this case you get less then what you pay for.. very bad internet connection- which was very important to me, no closets, drawers, or anything else you can store your clothes in, window did not open- had to have the ac on all teh time and it was blowing right at the bed so got a little sick.. breakfast -uneatable.. […] the stuff was nice but most of the info they gave us re where to go and how to get there, etc turned out to be wrong.. its close to the beach but the beach thats right in front of it is not nice- if staying in condado have to walk up 10 min for a nicer beach.. not going back for sure Read more

Genuine Expedia guest review

This hotel was a great find at a rather reasonable price for the area and the proximity to the beach. The hotel staff was small but accommodating... The room was very simple, and clean. Tips: GPS LOCATION DOES NOT WORK, you will end up in an alley behind Wendy's Puerto Rican headquarters. 18.454822,-66.072566 are the EXACT GPS coordinates look for […] "CALLE CONDADO" off of ashford, -NOT- "condado avenue" Ask for parking on site, its ~$10.00/day with unlimited leaves instead of $15 /day with only 3 chances to leave. Bring your own blow dryer / alarm clock. Read more

Genuine Expedia guest review

Coming from New York I did not know what to expect however, I must say that when I go back, Casa Condado will be my choice of stay. Ofcourse Casa Condado does not have all of the aminities a major hotel chain will have but if your looking to be resonable and enjoy Puerto Rico for all it has to offer Casa condado is the place. Also, I must mention that […] it's accessible to a 24hr wellgreens, Sushi Bar downstairs, Dry cleaners accross the street, Bodga with good reasonable food accross the street and most of all direct 3 block access to the Beach. Guest service agents Ms.Johelly, Mr.Ricky, and Mr.Emmanuel gave my 9yr. old daugther and I such a warm welcoming feeling we felt right at home. Thank you all for making our first visit to Puerto Rico of 5 days great!!! ( If you want to get around anywhere in Puerto Rico just ask Mr.Ricky!!!!) Read more

Genuine Expedia guest review

The staff is super helpful and nice. Couldn't ask for better service. However, the room had many mosquitos, no wifi (only in courtyard/patio area), and there must be some sort of dust, mold, or cat residue because we both had sneezing and eye problems our whole stay. It was difficult to stay inside the room. But the location is great, the people are […] genuine and responsive. Read more

Genuine Hotels.com guest review

Our room was clean and functional. There was a bench, but no chairs. The hotel is a walk-up. The staff was friendly and very helpful. The continental breakfast provided was very good.

Genuine Expedia guest review

the staff was friendly, helpfull, courtious. the rooms clean, neat, and fresh smelly.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It was ok... This is a good hotel for ppl who are planning to spend most of their time out...

Genuine Expedia guest review

very relaxing

Genuine Hotels.com guest review

This place is perfect for a night or two. It's a typical beach hotel, however the front desk staff were very helpful. They had great recommendations of restaurants in the area. I wouldn't choose this place for a honeymoon or romantic weekend, but it's perfect if you don't plan to spend alot of time in the room.

Genuine Hotels.com guest review

Small rooms, clean. Hospitable and kind staff. In the heart of Condado. Minutes walk from the beach and restaurants. Less than 15 minutes drive to Old San Juan. Easy, affordable and quiet. Beautiful upper floor open terrace. Free wifi. I was at peace.

Genuine Hotels.com guest review

Overall good experience, quality and value for money. I would rate this hotel somewhere high end 2 stars, low end 3 stars. It is very basic and as in all hotels in Puerto Rico, the doors are paper thin. You can literally hear the dog barking next door. However, it is clean, moderately furnished, has comfortable beds and nice outside patio. It is very […] close to the beach and all touristy spots. You'll have to take a taxi to Old San Juan (the bus is simply HORRIBLE! - you might be lucky and catch one but they generally run randomly once an hour). A little dissappointing was the rejection of my request to check out one hour later - with the explanation "the hotel is full" (without even asking my room number). That kind of service is unfortunately common in Puerto Rico, so expect to get what you paid for. Want a full "US experience" service, stay elsewhere. Want a clean and basic place, stay in Casa Condado. Read more

Genuine Expedia guest review

the restaurant downstairs , four season had some very rude staff, and refused us dining though it was open and 30 mints still left to close , they said us only TAKE AWAYS and WE WERE VERY UNHAPPY . NO ELEVATORS in the hotel was a disappointment , i think hotels.com website should say this as bold letter as many guest may have to go to the 3rd floor […] . WILL NEVER RETURN TO THIS HOTEL AGAIN , BUT OVERALL THE ROOM AND LOCATION WAS PERFECT , EXCEPT THE MATTRESS ON THE BED GAVE US BACK PAIN Read more

Genuine Hotels.com guest review

The hotel was great, especially the location. Attractive, and clean, but skimped on silly things. One waste basket in the whole room/bathroom. Barely any shelf/bench/sink space in bathroom. Perfect for one person but need more shelve space and somewhere to put luggage/computer/shoes whatever.

Genuine Expedia guest review

The hotels location was great. Near everything you need. The front desk was also very helpful with anything you needed. The room however did not have a phone to reach the front desk! The room does not include a phone, iron, or ironing table. There was also a hole in the wall unit of the bathroom near the shower. The room was extremely small, and the […] view wasn't exactly what they advertised. The tv was really small. Read more

Genuine Hotels.com guest review

Great ratings in all categories. With that said, you have to know what you're going into. My wife and I stayed here knowing that we had a full schedule around PR and would only be using the hotel for a bed and a shower. For what we wanted it was perfect. If you're looking for a luxury hotel with full amenities, you're looking in the wrong place. If […] you are looking for a basic, clean place to crash while you're exploring the island/San Juan then its great. The staff were great, rooms and common areas were very tidy, it is very close to the beach and 'Condado center' and the AC was more than we expected. Only thing we would change is be closer to Old San Juan ($20 cab ride each way), but in the end we are glad that it gave us the opportunity to experience/explore Condado. Read more

Genuine Expedia guest review