"Great weekend retreat!!!"
A wonderful Jackson treat!! The service was so kind and welcoming - the food - amazing!!! Thanks for a perfect hotel experience.Genuine Hotels.com guest review
The attention to detail was poor- no towels or water in the fitness too and they never repaced the sugar and coffee in my hotel room. It was a poor place to stay.Genuine Hotels.com guest review
Great hotel!!!Genuine Hotels.com guest review
"Arrived early but was given a room asap."
I love almost everything about the hotel, but I though that such a nice hotel should have had cleaner carpets. That was a eye-sore the whole time there. My wife found hair in the swimming pool. I called room-service a couple of times and never got an answer. I finally went down stairs to put in my food order. The only other thing was that I asked the […] desk clerk to send up an extra bottle of shampoo and it never arrived. Other than those few things, I loved the hotel and would recommend it to my friends. Read moreGenuine Expedia guest review
"Very nice, old style hotel, quite elegant."
We enjoyed our experience at this hotel. It was very elegant inside, especially the lobby area.Genuine Expedia guest review
"Satisfied; however, w/recommendation"
I loved the hotel stay and the restaurant's food and service was very good. I believe the staff was sincerely maximizing efforts to assure that my visit was the best possible and they succeeded. My sole recommendation is to replace the low commodes.Genuine Hotels.com guest review
They upgraded to a suite at no charge. Highly recommendGenuine Expedia guest review
"Great service and location"
From when you step out of your car to check out, the service is wonderful. The rooms are well kept and there is a decent workspace. Only drawbacks are the on site restaurant has limited options for vegetarians and vegans (that's Jackson all over, though) and the internet can be slow. I very much appreciated the shuttle service that took me to a nearby […] store to get food I could eat - and the in room refrigerator and microwave. Overall, it was an extremely pleasant stay. Read moreGenuine Hotels.com guest review
"Disappointed with Front desk night staff"
This is our second time staying at the Hotel and the front desk staff appears rude and difficult. We were tired from a long travel and they could not locate our reservation because there was an error in the name. The desk clerk implied we would have to repay or book. another room. I was disappointed with her lack of effort to accomodate or resolve the […] issue. However, she did locate the hotel after frustrating us...with having to make possible alternative plans at 12 midnight Read moreGenuine Hotels.com guest review
"gem in downtown Jackson"
We booked this hotel because it was convenient to the Mississippi Museum of Art and had received good reviews from others. The entire experience exceeded our expectations! The staff is friendly and knowledgeable about the area. Service (such as valet and room service) is prompt, and the building is beautiful. It is very conveniently located near the […] train station, the museum, many churches and restaurants. The surrounding area looks like it has gone through tough economic times, but is on an upswing. If we return for any future museum exhibits or other reason, I will definitely return to the Hilton Garden Inn. Read moreGenuine Expedia guest review
"Not up to Hilton standards"
I was very disappointed with my stay, the room had two queen beds. The one my husband was sleeping in was an old waterbed with a cushion and it was just awful, the bedspread was dirty. The parking was very limited. It was in a parking garage which we had to pay for and overall the room was not what I expect from a Hilton.Genuine Hotels.com guest review
"Wonderfully restored, historic hotel"
Hilton Garden Inn in Jackson is a wonderfully restored historic hotel with great, friendly service and amenities. A must-return in my book.Genuine Hotels.com guest review
"It was close to the convention center"
When we got to the room it was hot 80+. We reported the problem we went to a meeting came back after 7 PM. Room was still hot 90+. Someone came to room - did some work and said it will be cool in 3 min. and left. No cool air we went down stairs reported the problem again and decided to wait it out in the lobby... Guess what the TV didn't work. I reported […] that - finally - 2 men came and got it working with 3 minutes left in the NBA play-offs game one. They did get the room cool. By that time it was June 7th my birthday another words it was after midnight. They gave me a free breakfast so I went to check in at the convention center then came back to enjoy my birthday breakfast. I decided that it would be cheaper to feed the meter than to pay the men to park my car (tip) then to get my car (tip). You get the picture $1.00 or $4.00. I guess it took my wife and I longer than an hour to eat because I returned to a parking ticket. Did one of your employees call the police? Just kidding. All your people were very nice but it was a lousy stay and June 7th was a bad day. My wife and I could not get the coffee machine to work so she left a note. Housekeeping wrote a note back that the machine was working fine because they used it. Well we tried again on the 8th and still could not get it working so on the 9th we decided we would go buy a coffee pot and coffee. Nothing like a good cup of coffee as we packed up to leave. Ron Read moreGenuine Hotels.com guest review
Excellent even replaced air conditioner in my room.Genuine Hotels.com guest review
"Beautiful renovation but room wasn't comfortable"
Greeted upon arrival by a young man who quickly told me that they only had 3 rooms left. I told him I had a reservation. He said the hotel always overbooks and he has to tell people with reservations that they don't have a room for them. Went to the room. It was hot and muggy and changing the thermostat did nothing. No luggage rack in the room so my […] suitcase went on the bed. They fixed the thermostat the next day and when I returned at the end of the day the room was as cold as a meat locker. Finally got it comfortable enough to sleep. Read moreGenuine Expedia guest review
"Nice hotel, not much close by"
cleanby clean, beautiful place, breakfast too expensiveGenuine Expedia guest review
"So worth it"
Very relaxing. Staff was very friendly and helpful. I will return! Rooms were comfortable and of course breakfast buffet was great.Genuine Hotels.com guest review
"It'd all about the amenities"
Our complaint has to do with the amenities in our room. We have three and all of them made a huge difference with our stay. 1. The Iron leaked water on out clothes each time we used it. 2. The microwave simply did not work for us. We call housekeeping and a very kind man immediately came to our room and told us we had to press the start button in a […] certain spot to get the microwave to come on. While it came on for him after he left we could not get it to work for us. 3. The mattress needs to be turned or replaced on our bed. It sinks toward the center of the bed making a good night’s sleep very difficult. Read moreGenuine Expedia guest review
"Beautiful downtown hotel"
We had a little trouble at check-in. We were traveling with friends and reserved two rooms. Neither were ready when we arrived at 3 pm. Check-in is at 4 pm so we understood some wait, but we waited over an hour and a half (well past check-in time). While we waited, we saw several arriving guest given rooms. We spoke to the manager who apologized and […] admitted the hotel made a mistake. He was very gracious and thereby saved the day for us. Read moreGenuine Expedia guest review
"Hot spot in dead town"
It is sad to see the empty buildings and lack of vitality and commerce in the Mississippi Capitol. The Hilton seems as if it were in New York A sidewalk cafe, valet parking, grand old lobby and a room with nice details What else could you ask for?Genuine Expedia guest review
"Close to convention center"
Stay was ok. Room given was also for handicaped people, yet table lamp on phone side of bed required herculean effort to turn on and off. Staff was cordial and overall stay pleasant, but for the money I won't stay there again.Genuine Hotels.com guest review
"Best Location in Jackson"
Great venue, great staff. Best hotel on our long trip! Willreturn!Genuine Hotels.com guest review
"Great for Downtown Business Travel"
Its not so much the hotel as the location. It is not in a area that most would not be comfortable to walk around in at night. The rooms are nice but small, and if you want a snack in the middle of the night, there are no stores nearby. A bag of m&m's that would cost you a dollar in a store cost $4 or $5 in the hotel. To me it is more of a place to stay […] if you are doing business downtown, not a romantic place or a family place. I did see two couples having receptions in the hotel while I was staying there, the lobby is nice. Read moreGenuine Expedia guest review
The location is not the best as the surrounding area/neighborhood is run down. The train is very close and had I not had the AC on, I would have been up the entire night. Personnel were very friendly and positive, however, they seemed like they were "taught" vs. being real.Genuine Hotels.com guest review
Everything is good about this hotel but the parking. Good luck finding a parking spot if you check in late in the evening.Genuine Expedia guest review
Given previous reviews and a "fair" rating, I did not have high expectations for this hotel. I booked it because it appeared to be the best option for the area, there was nothing over a 3 star. Much to my surprise, it was gorgeous! Not only was the hotel beautifully remodeled, the staff was extremely friendly and accommodating. The rooms were tastefully […] done and clean. This hotel must have been the best value for money that I've spent in a long time. I think it's more realistic to give this hotel a 4 rating. Read moreGenuine Hotels.com guest review
"Would not pick this hotel again"
The lobby of this hotel is beautiful, the rooms however are nothing special and are about the size of a shoe box. We had 3 adults and a 2 year old, the room was so small that we didn't have room to set up the pac-n-play so my husband and I were forced to rent another room. The surrounding area outside the hotel was very scetchy and the hotel had 5 security […] guards at the front doors. Across the street from the hotel were boarded up abandoned buildings. It made us feel very unsafe. I will definatly find somewhere else to stay if ever in Jackson again. Read moreGenuine Hotels.com guest review
"A lot of fun and super nice"
I really enjoyed it. the staff was nice and the hotel was superbGenuine Hotels.com guest review
"Historic hotel, humbling hospitality"
Pro's: Everyone was so friendly, helpful and hospitable. Every door was opened for us and everyone greeted us with a smile. The hotel lobby and common areas are beautiful and ornate. It looks like a 5 star hotel upon arrival. The room service was prompt and solid 3 star fare. Its within walking distance of many many attractions and restaurants and the […] hotel has a courtesy shuttle if you want to venture further. Now the Con's: Our room wasn't ready on arrival and we were shuffled to another room. It was small and kind of musty, like a really old house. The bed was lumpy and uncomfortable. The bedding was stained. The hotel is very close to the bus station, train station and in a bad neighborhood. My view from the window was of homeless people and railroad tracks. The hotel did have security both inside and out so I never felt unsafe or anything. The water in the bathroom smelled fishy, like aquarium water. I wouldn't even shower in it, let alone drink it. The rooms are cheap because everything else is so expensive. I think we tipped 4 people before we even got to the room. Of course tipping is optional, but they all deserved it. I ended up spending twice what I budgeted for this trip. Overall I would rate this experience 3 out of 5, but I probably wouldn't stay here again. Read moreGenuine Hotels.com guest review
Overall, the experience was nice. The two things that I did not like was the pay for parking and a particular receptionist who was not keen on helping at all. I know for a fact that at other hotels, if you book another night, they will give you the rate you were originally reserved with, but he chose not to do so. Another receptionist was kind enough […] to allow me that. Read moreGenuine Hotels.com guest review
I really enjoyed my stay. The rooms were clean and fresh. I will stay again and again. Plus it was a few minutes from the golf course.Genuine Hotels.com guest review
"Very clean and elegant hotel"
This hotel looks like it has been been newly renovated. It's very modern and has a good attention to detail. The rooms are very comfortable and I like that there is a Keurig coffee machine in the room.Genuine Expedia guest review
"Great Hotel Experience!"
The hotel is well maintained and very clean! The staff were all polite, very helpful and friendly. I liked the complimentary shuttle service to local restaurants. I did not know my way around and did not want to try to find places since the surrounding area is questionable. However, I did feel extremely safe in the hotel. I would definitely return […] again. Read moreGenuine Hotels.com guest review
Gem in an otherwise dead downtown area. Beautiful architecture. Staff was excellent. Would stay again if I have business in Jackson.Genuine Hotels.com guest review
"A gem of a hotel"
If your going to Jackson, MS, you need to stay here ! this is a must. The best hotel in the city, and close to some amazing 5 star restaurants.Genuine Hotels.com guest review
"Edwards King Hotel Jackson, MS"
We were very pleased with our stay. The food in the restuarant insdie the hotel is not that great. But overall, we were pleased.Genuine Expedia guest review
They did not clean my room twice- I had to ask the front desk to have the leaning lady clean the room. They did take care of it immediately but it took forever for the room to be cleaned- I had to wait for about 45 minutes. The pool and hot tub were out of order and promised to have it fixed and running again but it never happened Disappointed! There's […] NO restaurants in sight at walking distance for dining out. So we ended up dining in the hotel restaurant and the food was good though. The bed was horrible, it's deep in the middle. The bed should be replaced! Overall, I would rate it as 3 stars. Read moreGenuine Hotels.com guest review
I visited for a wedding. Shelby was very nice from the time we got out of the car, the front desk guy Patrick made sure everything was good with my reservations. The hotel resturant and bar was very good. I enjoyed my stay and will visit again.Genuine Hotels.com guest review
Great staff! Very nice lobby and rooms beds were a little hard but over all great hotel!Genuine Expedia guest review
"Perfect for business"
I had a meeting locally, this hotel was convenient and next to a great breakfast diner and upscale eatery for dinner.Genuine Hotels.com guest review
It was eye opening!Genuine Hotels.com guest review
Great service, Great Hotel, Great price. Restuarant and Room service were good also.Genuine Hotels.com guest review
The hotel was absolutely lovely. The front desk staff was cheerful and upbeat, even when we checked in after 11PM. The valet staff really hustled and took the extra steps to provide great customer service. The room was clean and the shower was great! My only complaints: you could hear EVERYTHING in the hall. This is an older hotel so the walls are probably […] really thin but we could hear the neighbors come in and out of their room and people walking down the hall in the middle of the night. The sheets were a little worn, and not very soft, but the bed was extremely comfortable. This isn't so much a complaint as just a statement about the surrounding area. Downtown Jackson is not the prettiest area, and across the street from the hotel looks rough, but it is safe. Our view from the room wasn't pretty, but that's just the area. There are great restaurants in Jackson and lots to see when you get out of the blocks surrounding the hotel. Would stay again. Read moreGenuine Hotels.com guest review
"Great Southern Hotel"
Friendly staff, the shuttle is terriffice and a great convenience!Genuine Expedia guest review
"Great for buisiness."
Great room. Not so great dinner. Each time I go, they are our of something.Genuine Expedia guest review
In a rejunvating area.Genuine Hotels.com guest review
Fantastic service!!! Everyone was polite and always helpful. We had dinner outside on the front patio and then enjoyed the pool and hot tub for the rest of the evening. A perfect, relaxing visit. We will definitely stay here again next time we are in Jackson.Genuine Hotels.com guest review
"Excellent service and staff"
Outstanding! Will stay again!Genuine Hotels.com guest review
"Nice hotel; atrocious service"
The room wasn't ready at the stated check-in time. The front desk offered food and drink vouchersto make up for it, but they never materialized. The hotel bar charged my card for additional amounts (not authorizations; actual chares) and won't return my call. When we asked the front desk to call a cab to the airport, they left us waiting for 30 minutes, […] at which point we took care of it ourselves. The food in the restaurant was amazing, and the room was clean. Unfortunately, those don't mean much when the service is so far below par. Read moreGenuine Hotels.com guest review
Hotel was very nice. Staff was super friendly. The breakfast buffet was overpriced but food was good.Genuine Hotels.com guest review
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