Wonderfully clean, updated hotel. Great location with shuttle service! I would stay here again.Genuine Expedia guest review
"Absolutely BEAUTIFUL Lobby Scene"
The staff was EXCELLENT! Polite, helpful, consistent and SO friendly. The valets made GREAT dining suggestions. Stay!Genuine Expedia guest review
"Good hotel but don't like smoking room"
They put me a smoking room even though is booked a month in advance because I booked through hotels.com. This was disappointing and I didn't sleep well.Genuine Hotels.com guest review
"Beautiful hotel & good service, but other problems"
The hotel is beautiful. The lobby is very elegant and offers numerous seating areas, one with a fireplace. Our room was also nice with a mini-fridge and microwave. However, we noticed immediately that our non-smoking room smelled strongly of smoke. There was even an ashtray left in the room. We called the front desk requesting to switch rooms, but were […] told they were booked up. They sent someone to spray the curtains and carpet and that did help, but the smoke was still pretty prevalent. The bed was very comfortable (firm), but the pillows were too squishy and not comfortable at all. On the second night, the second floor banquet room was used for a party and the music was so loud it kept us up half the night (we were on the 3rd floor). I am not a party dud, but it was really, really loud and went very, very late. Parking is either self-park or valet (same price). However, by 6:00PM self-parking is full and you are forced to use valet. All in all, I would recommend the hotel, but honestly expected a little better. Read moreGenuine Hotels.com guest review
I loved the hotel, but I didn't like that everything closed early.Genuine Hotels.com guest review
"Classy hotel for a great price"
I really enjoyed my stay at the Hilton Garden Inn Downtown Jackson. The hotel is very historic looking (I assume it is an old hotel or repurposed old office building). Gorgeous lobby, nice restaurant and bar. The guest room was spacious. The staff was very courteous and friendly. The street in front of the hotel is currently under construction, which […] certainly isn't the hotel's fault. However, it didn't affect me because we valet parked...and the valet parking price was much lower than I'm used to. Great hotel, great value. Read moreGenuine Hotels.com guest review
"Beautiful hotel! Location close to Capitol."
Call for your car at least 30 minutes early in the am because valet gets backed up with business travelers. Room service---very goodGenuine Expedia guest review
Weakest link was housekeepingGenuine Hotels.com guest review
Our stay was great. Good location,room service was fast and courtious. Construction in downtown was a pain but, this was beyond the hotels control.Genuine Hotels.com guest review
"Very nice hotel"
Everything was great except road construction project right in front of hotel made parking difficultGenuine Hotels.com guest review
"nice hotel close to convention center"
Nice room and convenient to convention center! The room was great but I hate being forced to add more comments to a survey!Genuine Expedia guest review
I was genuinely impressed with the politeness of the staff. Everyone greeted me with a smile. As someone who works in customer service I am impressed with the staff and the maintenance of the hotel. Thank you! I will definitely recommend this establishment to my peers!Genuine Hotels.com guest review
"Super friendly staff"
Great service! Clean rooms. Excellent management..... Overall great experience.Genuine Expedia guest review
"Hotel lacked power all night."
Bad experience. hotel was freezing. No backup power and it was 17 degrees at night. Management response was awful and they broke promises about the room quality and room adjustments due to bad comfort Checked out of hotel at 330AMGenuine Expedia guest review
Great hotel to stay, very confortable, excellent staff and friendly service. Only bad thing was a general blackout in that part of that city, but it was not their fault.Genuine Expedia guest review
"Everything was excellent!!!! 5 Stars!!!!"
ROOM, BED, RESTAURANT, SERVICE, CONCIERGE, BEAUTIFULLY AND TASTEFULLY DECORATED FOR CHRISTMAS, I SHOWED UP WITHOUT WRAPPING PAPPER FOR MY SONS GIFTS AND EVEN GOT CHEERFUL HELP WITH THAT!!!Genuine Hotels.com guest review
"Served its purpose, but nothing extraordinary"
There's nothing wrong with this hotel and the desk staff was very friendly, but there's nothing particularly outstanding about it either. One big negative was pretty weak water pressure in the shower. Bed was fine, room was spacious. Like I said, it was fine just not extraordinary.Genuine Hotels.com guest review
Was put in handicapped room. Room and entire floor smelled of cigarette smoke. TV in room didn't work.Genuine Hotels.com guest review
"Very nice hotel, good food, 15 min's from JAN"
Hotel was very clean, hotel restaurant had good food and nice selection. Hotel staff was very friendly providing excellent service. Exercise facility was clean and had just enough to provide decent workout. Would recommend this hotel.Genuine Expedia guest review
disapointed due to surrounding area renovations.Genuine Hotels.com guest review
"Real service with that southern touch"
I am a regular at this hotel and the service is always excellent. Good wireless, decent exercise facility and close to government agencies and downtown restaurants. It's a definite win-win for business travelers.Genuine Hotels.com guest review
"A nice stay."
I enjoyed my stay here. The hotel is in good condition and well cared for. My room wasn't anything great but it was clean and had modern upgrades. The restaurant downstairs is simply amazing. In all, I would definitely stay here again when in Jackson.Genuine Hotels.com guest review
The female staff was unpleasant. They chrged my card without telling me..ryan was cool. I wont stay there againGenuine Hotels.com guest review
"Inside nice, but difficult to get around"
Shuttle doesn't go to airport..no public transport so it is $100 round trip to hotel..also, shuttle ends at 11.Genuine Expedia guest review
"Overall, a nice place to stay while in Jackson..."
Everyone was friendly and accommodating. The valet staff was wonderful. The location was very convenient to the activities that I attended the weekend I was there. Overall, it was a nice place to stay while visiting Jackson.Genuine Hotels.com guest review
It's a very nice hotel in the downtown Jackson area. Very close to the University and conveniently located to the Hwy.Genuine Hotels.com guest review
The location of the hotel is a little crazy, but the valet attendants were wonderful in making that less of a headache than it could have been. The lobby of the hotel is very beautiful. The rooms are great also and the staff is very friendly. The only negative I can say is that the beds are a little hard, like all Hilton Garden Inns. I will say that […] we didnt wake up with back pain like we do at most hiltons. I'd definitely stay here again! Read moreGenuine Expedia guest review
Tried to cancel due to truck and trailer parking issues or even transfer to a more open location , refused to work with me . Booked it within 15 min on interstate !Genuine Hotels.com guest review
"Close to coliseum"
This was a great place to stay. The beds were the most comfortable beds we had slept in at a hotel. They room and bathroom were super clean. The refrigerator was clean. The Keurig was a great surprise. Loved the gated parking garage. We had items on the back of our truck and did not have to worry about them. Super nice restaraunt. The pumpkin spice […] latte was great. Read moreGenuine Hotels.com guest review
My two day stay was excellent. Staff was great. Wish check out times were noon til 1pm, instead of 11am. Other than that great hotel.Genuine Hotels.com guest review
They dont tell you till you get there that you cant self park , and then charge you $15.00 a day for valet parking plus tip. The Manager would not return my call about this . The staff would not budge. A sign out front said ,Free valet Parking. Staff said that the sign did not exist , I took pictures of it. And still they would not budge.Genuine Expedia guest review
"Very nice and historical looking hotel in downtown"
Staff was very nice and pleasant. Cookies in the lobby were excellent :) Have stayed in the same hotel on two different trips to Jackson, MS and it's conveniently located in downtown. I didn't realize so many of the downtown streets were under construction, but hopefully that will be completed relatively soon. Parking on the street is free on weekends, […] as opposed to $14 per night if self-parked or Valet. Read moreGenuine Expedia guest review
"It's the nicest place in the city"
It's a renovated old hotel and the nicest place I saw in the city but there is nothing around the area. Nothing against the hotel but I would probably stay farther out of town next time just because everything else in the area was so depressing.Genuine Hotels.com guest review
Construction on street out front made it a pain to get to my meeting which was supposed to be only .2 miles away.Genuine Hotels.com guest review
My church does a Marriage Retreat year, and I stay at the hotels first before they are to arrive. Usually, when I stay at the hotel, I meet with the event planner and the catering manager. As a perk they usually have lunch with me or send something to the room, we tour the hotel, especially the meeting space. I emailed and called this hotel to let them […] know I was coming in town. No one returned my calls or emails. I have not received a contract or a call, this is my first time ever experiencing this. I have been planning our church Marriage Retreats for over 15 years, this is the first. Read moreGenuine Expedia guest review
"Beautiful Old Hotel in need of Management"
Very nice renovation of classic old downtown hotel. Hotel staff is below average, especially the front desk. Parking at this hotel is either valet or self park. Cost is the same but you practically have to beg the front desk staff to get these tickets. When I asked for more than 2 at a time, the answer was no. Reason, they did not want the possibility […] of others getting the tickets???? Seemed to me that the front desk wanted you to use the valet service rather than self park. Housekeeping was not much better. I returned to my room just after 5pm and the room had not been cleaned. I had work to complete in my room and did not want to be bothered so I simply asked the front desk for clean towels and some coffee. It took over hour to have some one bring these to my room. When it was delivered the excuse for not cleaning my room was the housekeeping department was understaffed. At this point I would have gone to another hotel, but had pre-paid for four nights. I had high expectations but was disapointed. Read moreGenuine Expedia guest review
Staff was very helpful in assigning block room rates and any and all needs for pur wedding party. The doormen were very friendly and welcoming, and they were effective at keeping vagrants from bothering the guests. Can't wait to see this part of Jackson fully rejuvenated and vibrant again. The king Edward was a wonderful place to start the regentrification […] process and the hotel is beautiful. Read moreGenuine Hotels.com guest review
GREAT SERVICE.Genuine Hotels.com guest review
Hotel is beautiful. Beds extremely comfortable. Staff very friendly and helpful. The food for lunch and breakfast at the King Edward Grille was delicious. Neighborhood is undergoing a renaissance. I plan to return to see the progress.Genuine Expedia guest review
"Superior Customer Service"
We loved our stay at this hotel! Every member of the staff was more than accommodating and seriously friendly. The room was comfortable with adjustable sleep number beds. The concierge, Shelby, was very helpful offering us a free shuttle to local stores, sites and restaurants. We will stay at this hotel for the remaining years our son plays football […] at Millsaps College! My only complaint would be that the maid service did not replace the used towels they took with new ones and we had to call for more. Read moreGenuine Hotels.com guest review
We loved the stay! Everyone was very nice and helpful. We will definately stay again!Genuine Hotels.com guest review
"College Tour - on the way to Oxford"
Would stay there again. Clean and conveniently located in the downtown area.Genuine Expedia guest review
"Great hotel, right downtown."
This hotel is located right in the heart of downtown Jackson near all clubs and important attractions. There is street parking out in front. All staff are very friendly. The breakfast buffet is delicious and the waitstaff are very friendly and helpful.Genuine Expedia guest review
Hotel is nice. Minor issues. Not a place to stay if you need entertainment. Good if you just need to relax. Employees are very nice and accomidating when asked.Genuine Hotels.com guest review
"90% ok 10% ??"
The people were nice but slow. It took the housekeepers until 345 to clean our room. The housekeeper was extremely nice and apologetic though. I ask for a toothbrush at 8am and got it around noon sometime. I almost got hit from the road work around the hotel. The roads in the entire downtown area are a hazard to me. As for the hotel, it is very nice […] and friendly. I guess they just need a little more hired help. I would stay again. Read moreGenuine Hotels.com guest review
"Not worth the price"
The lobby was very pretty. But other than that I wasn't impressed. The room was small and it was just like any other $50 a night hotel. It didn't stand out to me. Am I glad we did it? Sorta. Would I do it again? No. There was extensive construction going on the surrounding area. Our window view was over a dilapidated building and I had to pay $15 to […] park my own car..... Read moreGenuine Hotels.com guest review
"Fantastic stay! Everything was great!"
In my travels and staying at hotels, this is the first hotel that was extremely clean! From the public areas to the inside of my room, it was clean. With the two days staying in the hotel, I did not sneeze because of dust.I applaud the hotel management team for having some commtted and dedicated employees. If the other Hilton Garden Inns in Jackson, […] MS are the same, you should receive an award everyday of the year. Hats off to all of you for a job well done! Read moreGenuine Expedia guest review
"Outstanding customer service. Really outstanding."
Very beautiful old building, recently redone. Rooms were comfortable. The most outstanding thing about my stay was the attention paid by the staff. Everyone, from maintenance, to valet, to bartenders, to front desk staff were extremely professional and attentive. On par with a hotel like the Ritz or something similar. Lots of renewal going on in the […] area, too. I go to Jackson several times a year, and will absolutely stay there again. Read moreGenuine Expedia guest review
"Nice hotel for downtown locaton"
Hotel was clean - room was nice. Front desk staff was very accomodating. Breakfast buffet was less than desirable. Downtown location - area is not that good at night.Genuine Hotels.com guest review
"Great weekend retreat!!!"
A wonderful Jackson treat!! The service was so kind and welcoming - the food - amazing!!! Thanks for a perfect hotel experience.Genuine Hotels.com guest review
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