Friendly staff. Clean every time we come.Genuine Hotels.com guest review
"It's 3:58pm and you can't check in!!!!"
The overall visit was great, as always. However, it really disturbs me that there are no rooms ready before 4:00 pm. So everyone is instructed (rudely by the front desk receptionists) to wait around for however long until 4pm. Then, to have to stay in an enormous line (wait time in excess of 15 minutes) to check in at 4pm is ridiculous. However the […] most disturbing part is to run into housekeeping leaving notes stating "I apologize I did not have an opportunity to make it to your room to clean it" And of course, housekeeping knocks on your door at 9 am to see if you have checked out...check out is at 11 am!!!!! Other than that process, the hotel is perfect! Read moreGenuine Hotels.com guest review
"People make the difference"
Hotel spaces are rather small but the entire staff is congenial and cheery. I would definitely stay there again.Genuine Hotels.com guest review
"The history of the hotel was the only thing good."
Most hotels come with free breakfast no offered here. Pillows on beds feather very uncomfortable.Genuine Hotels.com guest review
"Friendly staff, comfortable rooms"
The staff went out of their way to make the stay enjoyable. Breakfast was huge and servers were also friendly. Rooms were medium-sized and bed very comfortable.Genuine Expedia guest review
"Beautiful old hotel"
The best service ever. Very friendly, helpful staff. Great old architecture. Nice room. Very clean. Brow water out if the sink faucet at first but cleared up then everything was fine. Difficult to get to because of street construction but we lived it once we found it.Genuine Hotels.com guest review
"A place where customer service is tops"
As a veteran traveler, it takes a lot for a hotel to impress me and I certainly didn't expect to find it at a Hilton Garden Inn but the downtown Jackson hotel that was once the King Edward does just that every time. The service from housekeeping to the restaurant is simply impeccable. The downtown is growing making the surrounding neighborhood an even […] better environment. I can't recommend it high enough. Read moreGenuine Hotels.com guest review
"Gem of Downtown Jackson"
Nice hotel. Staff was courteous. Room was clean. Parking is the only negative.Genuine Hotels.com guest review
"Great staff, lovely building, awful beds"
I can't say enough about how accommodating the hotel's staff were during our visit. The building was restored about 5 years ago after being vacant for 40 years and it is quite lovely, with many details for which elegant hotels from past were known. The restaurant, though pricy, offers a variety of menu selections which we found to be well presented. […] Our waiter, Marcus, was great and we enjoyed his service on two occasions. However, the beds were just awful. Supposedly, you can adjust the comfort level of the beds with a dial on the side of the bed. Well neither bed had a functional dial and the mattresses were miserable to sleep on. I took a sleeping pill the second night but still woke up with a back ache which has finally gone away after 2 days. Read moreGenuine Expedia guest review
We were put in an ADA room that had a difficult layout, one I wouldn't think would be easy to navigate if you were handicapped. The hotel was lovely and clean with a great entryway. We enjoyed our room service, although our original plan was to eat out, there weren't any restaurants within walking distance to eat at (except the hotel restaurant). The […] neighborhood seemed really run down and the only business that seemed to be in operation in the area was the hotel....it seemed odd. But, the food and hotel were great otherwise. Read moreGenuine Hotels.com guest review
"Historic hotel close to a few great restaurants!"
Loved the beautiful historic hotel! Entire hotel, including room, was very clean. All employees, including the ones in the restaurant and in the bar, were very friendly and helpful. Valet parking was convenient, efficient, and extremely fast when retrieving car. Breakfast food in the restaurant was delicious---good Southern breakfast food! And, enjoyed […] drinks in the bar. Only complaint: wish the indoor pool and spa was open for hotel quests later than 10pm---at least on the weekends. Didn't get to enjoy it due to hours. Read moreGenuine Hotels.com guest review
"Great Hotel !"
Excellent Hotel, the staff is super and extremely friendly and helpful. The hotel is very clean and so was my room. The reasturaunt offers really good food, breakfast and dinner. There's complimentary coffee in the lobby. There's also a coffee shop and bar attached right in the hotel. The coffee shop has really good coffee, didn't go in the bar. The […] hotel is about 12 miles from JAN airport and an easy drive. All in all I would stay here again :-) Read moreGenuine Expedia guest review
I liked itGenuine Hotels.com guest review
"Excellent renovation of a historic building"
My husband and I were in town for a funeral so we just stayed one night. We had not been in Jackson in over 15 years. The renovation of the historic hotel was beautifully done. The only issue at this point is the construction all around the hotel. The streets around the hotel are completely torn up . Fortunately there is valet parking but you are charged […] 14.00 a night to park. The staff was professional and the rooms were modern and clean. Read moreGenuine Hotels.com guest review
"Beautiful building and lobby"
Hotel is nice but there was road repair going on that made walking the streets around the place difficult. Staff was very helpful and room was fine.....bathroom needed a makeup mirror, however.Genuine Expedia guest review
On a business trip I look for a great room to lay in after a day filled of meetings. My saty was very nice and cleanGenuine Expedia guest review
I think it is a little over rated. Didn't like the fact that there were no tubs and only showers. The valet parking was the most impressive, they had car waiting on the time it was requested. I don't think that I will be visiting hotel again, could not get a discounted rate because they said that I had reserved my room online, but I stated that I would […] pay upon arrival. However I made the best of my trip. Read moreGenuine Hotels.com guest review
"Good for business travelers"
Staff was professional, rooms were clean. I wish they would hurry up and complete the work on the streets and downtown revitalizationGenuine Hotels.com guest review
Awful service and food..especially for the price. Good luck trying to get the shuttle to take you anywhere either.Genuine Hotels.com guest review
The most upscale of any hotel in this chain! I highly recommend staying here- and having breakfast. The chef at the morning buffet breakfast makes the best cheese grits and was so friendly and accommodating! The only downside is a bitof street construction, but everything else was great!Genuine Hotels.com guest review
We loved the hotel but were not satisfied with the restaurant. The service was horrible and prices were way to high! For a garden salad it was $10. For that price I would of preferred to go somewhere else where I could of relaxed while eating.Genuine Hotels.com guest review
"Downtown Jackson MS Undergoing Renovation"
We loved our hotel on Capitol Street, which is undergoing renovation right now. The city is clearly working to revitalize downtown. The room was very comfortable, the staff was excellent, and we were able to walk to a very nice restaurant just around the corner from the hotel. We had room service as well, and the food was also very good. We enjoyed […] our stay and would certainly return.... Read moreGenuine Hotels.com guest review
"Nice downtown hotel."
Was in town for my son's Taekwondo Tournament. Hotel staff very friendly, helpful, committed to making guests feel welcome.Genuine Expedia guest review
"Went to a concert"
It was a great experience staying here.All the staff was a very big help.I would stay there again when i want to go back to Jackson.Genuine Expedia guest review
"It was fine"
The street in front is under major construction, so valet parking was the only option. The foyer is large and open. Room was somewhat spartan but reasonably clean. Broken mirror on the closet door and large crack across the sink.Genuine Expedia guest review
"Nice hotel, rooms not very big"
Nice staff, hotel clean. Location a little out side the city center. the area is up an coming. When we stayed at the hotel, the street in front of the hotel was under construction. A number of the buildings near the hotel are rundown. However there are a number of restaurants near. Rooms were smaller than I expected. Over all a nice place for the p […] rice. Read moreGenuine Hotels.com guest review
"Beautifully Restored Hotel with Great Staff"
We came in late and left early the next morning. So, we were not there long. However, the staff was extremely helpful and courteous.Genuine Expedia guest review
Wonderfully clean, updated hotel. Great location with shuttle service! I would stay here again.Genuine Expedia guest review
"Absolutely BEAUTIFUL Lobby Scene"
The staff was EXCELLENT! Polite, helpful, consistent and SO friendly. The valets made GREAT dining suggestions. Stay!Genuine Expedia guest review
"Good hotel but don't like smoking room"
They put me a smoking room even though is booked a month in advance because I booked through hotels.com. This was disappointing and I didn't sleep well.Genuine Hotels.com guest review
"Beautiful hotel & good service, but other problems"
The hotel is beautiful. The lobby is very elegant and offers numerous seating areas, one with a fireplace. Our room was also nice with a mini-fridge and microwave. However, we noticed immediately that our non-smoking room smelled strongly of smoke. There was even an ashtray left in the room. We called the front desk requesting to switch rooms, but were […] told they were booked up. They sent someone to spray the curtains and carpet and that did help, but the smoke was still pretty prevalent. The bed was very comfortable (firm), but the pillows were too squishy and not comfortable at all. On the second night, the second floor banquet room was used for a party and the music was so loud it kept us up half the night (we were on the 3rd floor). I am not a party dud, but it was really, really loud and went very, very late. Parking is either self-park or valet (same price). However, by 6:00PM self-parking is full and you are forced to use valet. All in all, I would recommend the hotel, but honestly expected a little better. Read moreGenuine Hotels.com guest review
I loved the hotel, but I didn't like that everything closed early.Genuine Hotels.com guest review
"Classy hotel for a great price"
I really enjoyed my stay at the Hilton Garden Inn Downtown Jackson. The hotel is very historic looking (I assume it is an old hotel or repurposed old office building). Gorgeous lobby, nice restaurant and bar. The guest room was spacious. The staff was very courteous and friendly. The street in front of the hotel is currently under construction, which […] certainly isn't the hotel's fault. However, it didn't affect me because we valet parked...and the valet parking price was much lower than I'm used to. Great hotel, great value. Read moreGenuine Hotels.com guest review
"Beautiful hotel! Location close to Capitol."
Call for your car at least 30 minutes early in the am because valet gets backed up with business travelers. Room service---very goodGenuine Expedia guest review
Weakest link was housekeepingGenuine Hotels.com guest review
Our stay was great. Good location,room service was fast and courtious. Construction in downtown was a pain but, this was beyond the hotels control.Genuine Hotels.com guest review
"Very nice hotel"
Everything was great except road construction project right in front of hotel made parking difficultGenuine Hotels.com guest review
"nice hotel close to convention center"
Nice room and convenient to convention center! The room was great but I hate being forced to add more comments to a survey!Genuine Expedia guest review
I was genuinely impressed with the politeness of the staff. Everyone greeted me with a smile. As someone who works in customer service I am impressed with the staff and the maintenance of the hotel. Thank you! I will definitely recommend this establishment to my peers!Genuine Hotels.com guest review
"Super friendly staff"
Great service! Clean rooms. Excellent management..... Overall great experience.Genuine Expedia guest review
"Hotel lacked power all night."
Bad experience. hotel was freezing. No backup power and it was 17 degrees at night. Management response was awful and they broke promises about the room quality and room adjustments due to bad comfort Checked out of hotel at 330AMGenuine Expedia guest review
Great hotel to stay, very confortable, excellent staff and friendly service. Only bad thing was a general blackout in that part of that city, but it was not their fault.Genuine Expedia guest review
"Everything was excellent!!!! 5 Stars!!!!"
ROOM, BED, RESTAURANT, SERVICE, CONCIERGE, BEAUTIFULLY AND TASTEFULLY DECORATED FOR CHRISTMAS, I SHOWED UP WITHOUT WRAPPING PAPPER FOR MY SONS GIFTS AND EVEN GOT CHEERFUL HELP WITH THAT!!!Genuine Hotels.com guest review
"Served its purpose, but nothing extraordinary"
There's nothing wrong with this hotel and the desk staff was very friendly, but there's nothing particularly outstanding about it either. One big negative was pretty weak water pressure in the shower. Bed was fine, room was spacious. Like I said, it was fine just not extraordinary.Genuine Hotels.com guest review
Was put in handicapped room. Room and entire floor smelled of cigarette smoke. TV in room didn't work.Genuine Hotels.com guest review
"Very nice hotel, good food, 15 min's from JAN"
Hotel was very clean, hotel restaurant had good food and nice selection. Hotel staff was very friendly providing excellent service. Exercise facility was clean and had just enough to provide decent workout. Would recommend this hotel.Genuine Expedia guest review
disapointed due to surrounding area renovations.Genuine Hotels.com guest review
"Real service with that southern touch"
I am a regular at this hotel and the service is always excellent. Good wireless, decent exercise facility and close to government agencies and downtown restaurants. It's a definite win-win for business travelers.Genuine Hotels.com guest review
"A nice stay."
I enjoyed my stay here. The hotel is in good condition and well cared for. My room wasn't anything great but it was clean and had modern upgrades. The restaurant downstairs is simply amazing. In all, I would definitely stay here again when in Jackson.Genuine Hotels.com guest review
The female staff was unpleasant. They chrged my card without telling me..ryan was cool. I wont stay there againGenuine Hotels.com guest review
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