All hotels in Jackson, Mississippi, United States of America
1 room, 2 adults
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235 W Capitol St, Jackson, MS, 39201, United States of America, ‏‎855-239-9477
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4.2 / 5Excellent

Score breakdown (from 391 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.3
  • Comfort
    4.2
  • Condition
    4.4
  • Neighborhood
    3.2
4.0 / 5Excellent
"All is good but the food"
Aside from the quesadillas I ordered everything was good.,
Genuine Hotels.com guest review
3 night business trip Jan 19, 2015
Matthew
US
5.0 / 5Outstanding
"On the west side of the downtown area"
This is an older hotel which was Remodeled well. When you enter the lobby you can see the elegance of the facility. The room was comfortable. The hotel staff is very accommodating and hats off to the bell staff and their shuttle service. Pricing was good
Genuine Expedia guest review
Other trip Jan 29, 2015
Grandpa Bill
US
4.0 / 5Excellent
"Great Stay"
Upon arrival we was greeted by pleasent and customer service friendly employees. The rooms was very clean , the only thing I observed that could have been better was the fact that 2 of the towels had large black stains and there was no tub just a shower. But overall the stay was comfortable and clean.
Genuine Expedia guest review
Other trip Jan 29, 2015
Kei
US
4.0 / 5Excellent
"Jackson Break-Away"
Only disappointment was that we had to ask to have the room vacuumed after we arrived. Most responsive staff. Great location. The Café restaurant is in the next block and it is incredible.
Genuine Expedia guest review
Other trip Jan 23, 2015
TigerPop
US
3.0 / 5Good
"Nice hotel right downtown"
Overall was very nice, Staff was very helpful. Stayed two days and did not have coffee in the room the second day. That was a little disappointing.
Genuine Expedia guest review
Other trip Jan 17, 2015
A Traveler
US
5.0 / 5Outstanding
Housekeeping staff was great. Tonya was the one that served my room. She was such a pleasant person I wish I could take her with me every place I go.
Genuine Expedia guest review
Other trip Jan 16, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent all around"
By far the nicest hotel for this trip (which included 7 different hotels).
Genuine Expedia guest review
Other trip Jan 12, 2015
Jeff
US
3.0 / 5Good
"Mississippi Blues"
Was in Jackson for the Mississippi Blues Marathon. I chose this hotel since it was close to the festivities. The hotel itself and the staff were great. We also ate at the restaurant and had a great experience. I wasn't happy to be charged $15 a day for parking. The hotel is in a run down area of Jackson. I was warned to not walk around after dark. The room was nice but not quiet. It is right by railroad tracks and my room was on the street side. The heater was loud, the toilet didn't work right and the TV wouldn't shut off without unplugging.
Genuine Expedia guest review
Other trip Jan 11, 2015
bob
US
2.0 / 5Fair
"it was ok..."
good food and very nice hotel staff. couldn't close curtains which bugged us and the sliding closet doors were completely off their tracks.
Genuine Hotels.com guest review
1 night family trip Dec 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice Hotel, but nothing around"
Nice hotel but nothing around except expensive restaurants. Paid $18 in the hotel shop for 3 small bags of chips, a candy bar, and a drink.
Genuine Hotels.com guest review
1 night family trip Dec 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Perfect"
Great and friendly staff
Genuine Hotels.com guest review
1 night trip with friends Dec 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Get place to stay in beautiful Jackson, Ms"
Always a great stay...
Genuine Hotels.com guest review
1 night business trip Dec 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Downtown near museums."
Excellent time. Service staff was excellent. The suite was magnificent.
Genuine Expedia guest review
Other trip Dec 22, 2014
Frank
US
5.0 / 5Outstanding
"Beautiful historic property"
Beautifully renovated historic property in a distressed but emerging part of town. Only a quick walk to the capitol area. Yes, the buildings along the walk are boarded up and vacant but there are signs of a few new restaurants along with a few old iconic ones as well. So if you prefer some character in your hotel and appreciate the downtown area, this is a very nice choice. I will stay there going forward on my business trips. Staff was very nice and helpful.
Genuine Hotels.com guest review
1 night business trip Dec 17, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent hotel 4 blocks from convention center"
The entire experience was excelletnt. Friendliest staff I have been around in a while. I would stay there everytime. The lobby was beautiful. The restaruant and bar was excellent. Could not have been happier!
Genuine Expedia guest review
Other trip Dec 8, 2014
Alanna
US
5.0 / 5Outstanding
"Great customer service!"
I'll say the customer service was wonderful. Not crazy about the location, but the hotel itself was great. It is very close to the convention center and other downtown locations. The staff of the hotel was the highlight of the stay. The registration, the door man and the breakfast buffet staff were all very accommodating. We will stay here again.
Genuine Expedia guest review
Other trip Dec 7, 2014
Gene
US
5.0 / 5Outstanding
"Hidden Jewel."
This is a beautiful hotel with great facilities. The rooms were clean and the beds comfortable. The staff (from the front desk, to the cleaning crew, to the Valet) were all friendly and helpful. Each of them offering a greeting if I passed by them. The gym was also nice (although the handles on the cable machine could be replaced). I overheard the staff say that this historical hotel had been vacant for 45 years before reopening. Glad to spend my money and time in a hotel like this.
Genuine Expedia guest review
Other trip Dec 5, 2014
Chad
US
2.0 / 5Fair
"be sure to test heat/cooling system can be loud"
cleaning staff was not at all responsive to request ..... front desk staff was plesant in person .. but get back home and call for management and they do a 360 to staff from hell....
Genuine Expedia guest review
Other trip Dec 1, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel in the downtown Jackson area"
Really enjoyed my stay at Hilton. The hotel bar was quite nice. My bartender Jessica was great. She told me a lot of the history involving the hotel an the downtown area.
Genuine Expedia guest review
Other trip Nov 24, 2014
Harbortown
US
2.0 / 5Fair
"Disappointed"
I was expecting a little more from a Hilton. The room was adequate, but that was all. We had the "buffet" breakfast the next day and it was a complete rip-off. The food was cold and bland and we had to wait for servers to bring us food instead of being able to get it ourselves as a buffet indicates. The dining and lobby carpets were dirty and the hotel was located across the street from a row of boarded up buildings. There was nothing going on within blocks of the hotel, it felt like a ghost town.
Genuine Hotels.com guest review
1 night romance trip Nov 20, 2014
Melissa
US
5.0 / 5Outstanding
"Would stay again"
We had a great get away weekend. Staff was very friendly and attentive. All of our needs were met.
Genuine Expedia guest review
Other trip Nov 24, 2014
Donna
US
5.0 / 5Outstanding
"Low price, excellent value"
Pleasantly surprised with the high quality of the hotel for the price! Great breakfast and fitness facilities
Genuine Hotels.com guest review
1 night business trip Nov 21, 2014
Jessamyn
US
2.0 / 5Fair
"Slummy"
Awful location....right on train tracks oh yea but they provided ear plugs really??? Bed was worse ever. Felt like I was on the wrong side of the tracks
Genuine Hotels.com guest review
1 night business trip Nov 19, 2014
A Traveler
US
4.0 / 5Excellent
"Diamond in the rough"
This is nice hotel with good service in a not so great location. Most certainly a diamond in the rough.
Genuine Hotels.com guest review
3 night trip with friends Nov 13, 2014
Emmanuel
US
4.0 / 5Excellent
"Nice people -clean a comfortable."
good. Helping stuff and very friendly. Big rooms-clean & comfortable.
Genuine Expedia guest review
Other trip Nov 20, 2014
Jacob
US
3.0 / 5Good
"Great Service, disappointing room"
Definitely not the best as far as hotels go, but maybe the best in Jackson? We had to move to another room because there was a huge red stain on the carpet. The next room still had filthy looking floors, but at least there wasn't a crime scene stain. The restaurant was nice, and the hotel service staff were great, especially the night manager! He was very accommodating and friendly. The staff did their best with the hotel they were dealt. Don't think I'll be visiting Jackson again because it's just one very boring city despite how friendly the people are.
Genuine Expedia guest review
Other trip Nov 18, 2014
Lori
US
3.0 / 5Good
"Parking Scam"
I was upset that i had to pay to park in the parking lot and i spent 2 nights there.
Genuine Hotels.com guest review
2 night family trip Nov 14, 2014
CHELONDA
US
5.0 / 5Outstanding
"Upscale Property with great location!"
I was pleasantly surprised at how upscale this hotel was. I stay at Hilton Garden Inns regularly and they are all very acceptable. This was exceptional. Great Service, comfortable and upgraded room and excellent location near fabulous restaurants.
Genuine Hotels.com guest review
1 night business trip Nov 4, 2014
Rosalind
US
5.0 / 5Outstanding
"Love the hotel!"
The hotel itself is amazing. The staff was very friendly and welcoming. It's not the hotel's fault the downtown area of Jackson looks like a war zone. You'd figure the city would do something to beautify the area and cover up the construction. I will say the bathroom could use an update, the all tile stall was kinda dirty and felt weird.
Genuine Hotels.com guest review
1 night business trip Nov 3, 2014
James
US
4.0 / 5Excellent
"beautifully restored lobby"
when i was in college in Jackson 25 years ago this building was abandoned. We would go down there on saturday nights and crawl around in it. To see it restored and beautiful is amazing
Genuine Expedia guest review
Other trip Nov 3, 2014
emery
US
5.0 / 5Outstanding
"Beautiful hotel in Downtown Jackson"
Great hotel in downtown Jackson. We were a little unsure of the location initally but it turned out to be a little gem. The hotel was beautiful, clean, and super comfy. Friendly staff as well.
Genuine Hotels.com guest review
1 night romance trip Oct 22, 2014
Kimberly
US
1.0 / 5Poor
"Awful"
We were told that there were no parking places and that we had to let them valet park us, the area was very dark and borderline scary. I called inside from my cell phone to tell them I needed to cancel because there were no parking places and she said we will find you a place to park. I was just told by one of your employees there were no parking places. What a joke of a place.
Genuine Expedia guest review
Other trip Oct 19, 2014
Anonymous
US
4.0 / 5Excellent
"neighborhood in transition"
The hotel is very nice and comfortable. The surrounding area is in transition. Perhaps in 5-10 years it will a great place to stay. For now, it's a little rough.
Genuine Hotels.com guest review
1 night trip Oct 4, 2014
Julia S
US
5.0 / 5Outstanding
"Jackson, MS"
The hotel staff was excellent and very professional. I will stay there again on my next trip to the Jackson area.
Genuine Expedia guest review
Other trip Oct 9, 2014
A Traveler
US
4.0 / 5Excellent
"Diamond in the rough"
While the hotel's building is nice, the surrounding buildings are run down with boarded-up windows, many of the streets are under construction, and the ones that are not apparently haven't been repaved since 1958. The train station is across from the hotel, with the bus depot on the other side of it. However, all of that melts away when you walk inside. The lobby is beautiful stone all over, with large columns and a nice bar/restaurant area off to one side and a Seattle's Best coffee off the other. The welcome I received at the front desk was southern hospitality at its finest. I arrived early in the day, so the gentleman at the desk took down my cell number and offered to call once my room was ready. When I got to my room, it was nicely appointed, very clean, and very comfortable. My window faced the railroad tracks, but I barely noticed when trains went by - they did an amazing job with soundproofing those windows. Every staff member I interacted with was beyond courteous - the waitress in the breakfast area even finished cooking the waffle I started and brought it to me at my table. The only downsides other than the surrounding area are that the breakfast buffet is a bit pricey, but pretty much in line with what you see at any other full-service hotel elsewhere, and the only parking available is valet, which is reasonable compared to other cities, but still pricey. But, other than those things, this is a great place and I look forward to staying here again.
Genuine Hotels.com guest review
2 night business trip Sep 30, 2014
PJ
US
5.0 / 5Outstanding
The city is not the business...but this hotel was excellent :-)
Genuine Expedia guest review
Other trip Oct 1, 2014
A Traveler
US
5.0 / 5Outstanding
"GSU game"
Old hotel look with modern amenities
Genuine Hotels.com guest review
1 night trip Sep 20, 2014
Mick
US
5.0 / 5Outstanding
"Great hotel!"
Wonderful experience!
Genuine Hotels.com guest review
2 night business trip Sep 19, 2014
A Traveler
US
3.0 / 5Good
"Smokey room"
The overall appearance of the hotel was nice. I was initially impressed. However, the 1st room I was put in smelled like an ash tray. I am not an overly sensitive person to cigarette smoke. When I called the front desk, the female clerk told me there was nothing she could do and the hotel was at 100% capacity (it was a Tuesday night.) When I insisted that she look harder for ANY other available room, I was placed on indefinite hold. When I finally called back down, I spoke to a manager who immediately searched and found me a new room. Once moved, my stay was fine.
Genuine Hotels.com guest review
1 night business trip Sep 16, 2014
Vanessa
US
5.0 / 5Outstanding
Wonderful ambience offered
Genuine Hotels.com guest review
4 night trip Sep 6, 2014
bob
US
4.0 / 5Excellent
Good hotel with nice amenities
Genuine Hotels.com guest review
2 night business trip Aug 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Beautiful place"
I was very surprised to see how opulent and beautiful this hotel was. The service was awesome ! The price was fair, and the stuff wa helpful and delightful. My new home when in Jackson !!
Genuine Hotels.com guest review
1 night trip Aug 23, 2014
P
US
4.0 / 5Excellent
"ok"
We had a great time, but the neighboth oof is questionable. I also didn't like the fact I had to pay $15 a day for parking when the garage was unsecured and there were crazies walking about.
Genuine Hotels.com guest review
2 night business trip Aug 22, 2014
Stephanie
US
4.0 / 5Excellent
"Nice hotel close to area we were visiting."
The staff was very friendly and helpful. The only issue I had was the free Wi-Fi. We could not get it to work in our room so we had to go back down to the desk. The staff said they were having issues with it but they were able to get it to work on our device.
Genuine Expedia guest review
Other trip Aug 26, 2014
A Traveler
US
5.0 / 5Outstanding
Great hotel. The best in the area.
Genuine Hotels.com guest review
2 night business trip Aug 21, 2014
A Traveler
US
4.0 / 5Excellent
"Great Customer Service"
I have stayed here many times but never had a chance to go to the bar. Best customer service ever. Food and libations were superb. Will definitely go back!
Genuine Hotels.com guest review
2 night business trip Aug 19, 2014
Tanisha
US
5.0 / 5Outstanding
"Bed sooooooo comfy!"
Our rooms were immaculate! My son and niece had a huge double and I a king suite. We were very happy due to the cleanliness, kindness and decor of this hotel. This is the official spot for my stays while visiting my son at Jackson State University. Go Tigers!
Genuine Expedia guest review
Other trip Aug 18, 2014
Mama
US
5.0 / 5Outstanding
"Great place"
Great historic hotel in bad neighborhood- I would recommend it to everyone!
Genuine Hotels.com guest review
1 night business trip Aug 13, 2014
Chris
US
5.0 / 5Outstanding
"Excellent staff. Excellent chef in restaurant"
This is a well run hotel. Everything worked and when we got stuck in hotel due to bad weather we were very happy with food quality in restaurant. Obviously a well run property and very competent staff. I'd recommend it highly to any business traveler.
Genuine Hotels.com guest review
2 night trip Aug 10, 2014
Bruce Nierenberg
US
4.0 / 5Excellent
Had to ask 3 times for towels. Other than that everything was great.
Genuine Hotels.com guest review
1 night trip Aug 1, 2014
A Traveler
US
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