BUENOS DIAS, EL HOTEL ESTA MUY BONITO Y TODO ESTA LIMPIO, PERO ENTIENDO QUE LA PICINA ES MUY PEQUEÑA PARA EL HOTEL CON MUY POCAS SILLAS Y SOMBRILLAS, LAS PERSONAS ESTABAN SENTADAS EN EL PISO CON NIÑO, DEFINITIVAMENTE SI LA PISCINA FUESE MAS GRANDE Y CON ALGUNA BARRITA Y COMIDA PARA LOS CHICOS, LAS PERSONAS NO TENDRIAN QUE SALIR FUERA EL HOTEL A COMER, […] ESPERO PUEDAN ABRIR EL CASINO COMO PARTE DE ENTRETENIMIENTO DEL MISMO. Read moreGenuine Hotels.com guest review
La habitacion muy linda pero y comoda el aire no prendia en un momento dado llame para recepcion y nunca contestaron asi q tuve q bajar y al.decirleme.dijo q estaba hablandopor telefono luego al.ir a cheq el aire fue un se~or muy hostil y hasta tiro lapuerta al irse de la habitacion... la picina dmasiado fria ... no tiene casino funcionando... los rest […] cierran a las dos d la tarde asi q t obligan a comer en mc donals o bk q es lo unico q hay por alli Read moreGenuine Hotels.com guest review
"perfecto para descansar"
muy agradable y tranquilaGenuine Hotels.com guest review
"Ideal para descansar"
Habitaciones limpias, buen desayuno, el parking deben limpiar sus alrededores q estan un poco sucios.Genuine Hotels.com guest review
"No tienen una buena presentación"
Según me explicaron el hotel esta a punto de una transición de dueños y el servicio al huésped es pobre. Sólo funcionaba un elevador y la máquina de hielo estaba dañada en el piso que me encontraba. No tienen en la habitación un portafolio donde den sugerencias y te explique las facilidades del hotel. Sólo te dan una copia pequeña en un papel blanco […] y negro. Solicite un servicio a la habitación para que le quitaran un código a la caja de seguridad de la habitación para poder utilizarla y tardaron más de medio día en resolverme. Read moreGenuine Hotels.com guest review
el hotel es muy bueno limpio lorecomiendo lo gue falta es reparal el casino y musica por las nochesGenuine Hotels.com guest review
el hotel es muy buena opcion para aquellos que desene descansar,o alejarce de todo un tiempo esta en un lugar accesible, pero ps cositas q no me agradaron como por ejemplo q el accesor principal no estava en servicio, la comida ps un poco cara para la variedad q ofrece, (buffet, muy poco espacio para desayunar, almorzar etc. deberian de tenere en concideracion […] en tener variantes en el menu y obvio los precios ya q no hay casi nada cerca del hotel como para uno cambiar de opciones creo q el horario del cacino cierra muy temprano en comparacion cn otros hoteles, de todo lo demas excelente, la atencion de los empleados, la limpieza la organizacion ahh y deberian de hacer otra picina y agragarles areas verdes por q el sol entra demaciado de muy directo!!1 muy bonito!! en mi opinion volveria si c me diese la oportunidad!! Read moreGenuine Hotels.com guest review
"Low price great location"
07/29/14 Edna B Lake Dallas, Texas
When on business you need comfort and place clean and quiet good food no interruptions excelent option shen working . I will also consider for couples getaway pn low budget. Tricky entrance but accesible. You should complete or eliminate ameneties if you habe coffee maker have coffee please
"Rooms were spotless, facilities were OK; staff service not overly friendly"
05/20/14 NYChichi NY
I recently stayed at this hotel as part of a wedding celebration weekend, so I had the chance to go in many of my relatives and friends' rooms at various floors. ALL of the rooms were spotless, spacious, working order, and very nice. Never saw a dirty room. The grounds out front nice, towards the back they needed some better care. If you need an attendant for any reason be ready to walk around until you find somebody; the staff at this hotel seemed to excel at dissapearing or simply not taking in any customer service too seriously :) Breakfast is typicall y included in the rate; it was average to good. In summary, would stay here again for the rooms, but don't expect the warmth reception that characterize most Puertorican hotels; it was odd....
04/28/14 Lilliana M Las Piedras, Puerto Rico
I went there with a group for a weekend of teaching seminars. It was far from our town and it began really early, so we were running late.The place looked okay. It wasn't bad, but it was a little bit neglected. Front desk tells us we can park near the Convention Center because it was far away from the hotel and that we can change the parking when we had to go to our rooms.Since we were almost missing the entire 1st meeting, we thanked her and did what she said. We had to leave everything in our cars because the seminars began before check-in time and there was no place to store them while we attended the meeting. Thirty minutes the first meeting is over and we go to our cars for check-in, leave our things in the rooms and return to the second meeting and we noticed one of the cars had a door opened. Someone had forced it open, popped the trunk and stolen the bags and laptops. Two other cars from different groups of teachers had the same thing done to them. The other car from our group had the lock forced, but since it was the last in the line it was spared because it was probably the time people started coming out of the Convention Center. Thirty minutes... The only help we had was from the company giving the seminars. They were the ones that called the police, talked to everyone and did everything to get the hotel to appear. The hotel never appeared to speak to us or the police. In fact, once the police were gone, we went to front desk and they said they couldn't do anything because they have no security in the hotel. The same woman that told us to park there made a comment on it not being the first time it happened in the parking near the Convention Center and that we shouldn't have parked there. We decided to stay, mostly because some in our group couldn't leave for the moment and mostly because it wasn't the company's fault the hotel was so terrible. We decided to at least join the rest of the group at dinner and continue, but when we go to the Convention Center again, we notice there is no illumination outside and the path was hidden. With no security and from the experience it just made us feel more unsafe, since we have attended other meetings and we knew they finished pretty late in the night. Dinner was a disaster. Foam plates, hot beverages with no refills, plastic spoons and forks and one paper towel to accompany cold food and there was no one of the hotel around again. They just placed the food and left. We talked to the people in charge of the seminars and apologized, but we couldn't stay there. We went back home that same night. We never saw the rooms, so I can't say anything good or bad about them. But I couldn't sleep in a place where anyone can just enter and do whatever they want and the hotel won't do anything because they have no security. I can't stay in a place where the people that are paid to offer a service is not around when needed.
04/22/14 A TripAdvisor Member
Dirty!!!, bad service (front desk) stained walls ceilings,dirty bathtub,,,never again...It was my first and last. I've never wrote reviews for any hotel, but this was horrible. I did took pictures to show my friends and families so they do not reserve here.
04/02/14 TheMoras Arecibo, Puerto Rico
We stayed one night. Nice rooms and facilities. The staff is friendly and check-in / check-out process was fast. The rate includes complete breakfast. There's not much around the hotel, but you're close to Ponce historical areas and nice beaches (La Parguera and Cabo Rojo). Just one recommendation, better pest control, there was a cockroach in our table while we were having breakfast.
"Service improvement needed"
03/21/14 hacolon Puerto Rico
I am writing from my bed at this hotel. The good: Nice rooms, comfortable beds, ample parking space, nice pool. The bad: Lack of personnel, we arrive for the included breakfast, we have to wait several minutes because no employee was present. Strike 1 I was staying in my room with my wife and son. I came for a professional seminar while my family wait for me in the room. After check-in the problem quickly started. After reaching, I noticed that only one room key was provided. I have to go down to the lobby. When I request for another key, the attendant told me that the hotel policy is one key per room. I have to claim him, because I could not let my wife and son as prisoner in the room while I was taking the seminar. Strkne 2 Eventhough my reservation included my wife and son, only one glass was left in the room. Strike 3. Out
"Great place to stay!"
03/03/14 abreur San Juan, PR
Stayed here for a whole weekend with my family, the staff is friendly, check-in and check-out was fast. The hotel is nicely decorated, the pool area is nice and offer a complete breakfast. Casino is closed, tough. There's not much around the hotel but you're a short drive from Ponce and great beaches in Cabo Rojo.
We booked a room through Gustazos which had an offer for Valentine's day. The hotel is really good. The food from amapolas restaurant is good (prices range from $16 &up). The staff are friendly. The casino is closed. The hotel is near Ponce so there is a couple things to do.
11/17/13 Mariairi Dorado, Puerto Rico
Free of the metro area no traffic, good service , loved the room!!! the pool area clean, had a offer with the breakfast included, was excellent!! Had an amazing weekend, the check in and check out was fast, I went to different places and look around, honestly can't complain
08/21/13 robn321 Santo Domingo, Dominican Republic
I can´t even describe how horrible the service at this so called hotel was. For an elevated price, you get nothing. The included breakfast is just eggs and sausages in the middle of the hotel. The pool is alright but we have the bad luck of going at the same time the hotel was filled with teens of some kind of basketball tournament. If you can not handle so many guest then do not over book your capacity. Apparently there is no security inside the hotel and the kids were running all over the place yelling and listening to loud music. When i asked at the front desk if the water was drinkable she said in a disrespectful manner theres vending machines in every floor, The vending machines did not have water. To sum up, it was a really bad choice.
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