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"yes it is a great place"Reviewed by a Hotels.com guest on Feb 22, 2013
Very good
Reviewed by a Hotels.com guest on Feb 20, 2013
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Feb 7, 2013
This guest did not leave a comment.
""Reviewed by a Hotels.com guest on Feb 5, 2013
The Hotel Staff was very accommodating. They went out of their way to give us the lay of the land, sights to see, and how to navigate our itinerary. The front desk made the entire trip that much better.
"Comfy Room"Reviewed by a Hotels.com guest on Jan 17, 2013
We stayed in this hotel when we went up to Highlands for the weekend. It was only like 13 miles away and it was MUCH cheaper than anything in Highlands. We got a king room. The bed was really comfortable, the room was really clean, and the staff was nice. Another perk was it was the off travelling season so there was hardly anybody there.
Location.
This Sylva property is less than 5 miles from Western Carolina University and 10 miles from the Cherokee Casino area and the Great Smoky Mountain Railroad.
Features.
Sylva Inn offers a complimentary continental breakfast. Amenities include a seasonal outdoor pool, wireless Internet access, newspapers daily.
Guestrooms.
Guestrooms features include complimentary wireless Internet access, free local calls and premium cable television. Microwave and refrigerator.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
The recreational activities listed below are available either on site or nearby; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Sylva visit"
great customer service, happy desk folks. the building is a bit tired ( dated), but appears to be well cared for.Genuine Hotels.com guest review
was close to the cherokee bed slept very goodGenuine Hotels.com guest review
"Weekend Trip"
The stay here was really great. I didn't expect it to be so confortable. The service was good and the small breakfast hit the spot. I would stay at this hotel again. We had a wonderful weekend.Genuine Hotels.com guest review
"Old but clean"
This hotel could stand a facelift but was overall clean and nice. We checked in an noticed the AC unit wasn't blowing cold air so we called the front desk and were told to turn the unit off, wait 15 minutes, then turn it on again, we did with no luck. The front desk said the unit was "tricky" and to fiddle with it. That wasn't okay, so someone was sent […] to look at the unit and when they saw that it indeed wasn't working, we were offered another room that was just across the hall. The hotel is pet friendly but be prepared to hear dogs barking in the hallway. Read moreGenuine Hotels.com guest review
"under a remodel but I was pleased"
My stay was fine, but, the General Manager, at check in, was somewhat rude and very sarcastic! The hotel is being remodeled, but, my room was comfortable. The continental breakfast was just "ok". No one was there to monitor or ask questions or assistance. I would stay again.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"clean and cozy hotel"
great place to stay at a great valueGenuine Hotels.com guest review
"Near WCU."
My son and I were in the area for a tour of Western Carolina University. The Sylva Inn was in close proximity to the campus, and also afforded us the opportunity to check out Sylva, where we ate dinner. The staff at Sylva Inn was very friendly and helpful. The Inn was both attractive and comfortable. We would stay there again.Genuine Hotels.com guest review
"no hot water"
the front desk young man, Luke was great at check in! When we woke the following morning there was no hot water. We took our concern to desk twice, no one ever apoligized. Bad service and will never stay again.Genuine Hotels.com guest review
"Not bad for an independent hotel"
Cleaner than our last visit while it was still a national chain. Mattresses need replacing, all sag towards the center. Need breakfast options with low/no carbs and gluten free.Genuine Hotels.com guest review
Considering that there were 4 schools staying overnight for a band competition, everything was very good. The children were exceptionally good and quiet. Our stay was very satisfactory. Continental breakfast offerings were very nice.Genuine Hotels.com guest review
"great place and price was good"
upon check in, Michelle was very helpful in getting us oriented and directing us to a wonderful place to eat. it was quiet and very comfortableGenuine Expedia guest review
"2 nite stay because of a funeral"
price was right, room was okey. People at desk were very friendly. I passed on the breakfast. Was not impressed. Would stay again if in the area. There are not very many hotels in Sylva.Genuine Hotels.com guest review
"pleasantly surprised"
We stayed for one night at the Sylva Inn while visiting Western Carolina University.We were pleasantly surprised - did not expect much given the inexpensive rate we found. But the room was very clean and fresh. Very comfortable bed and linens. Clean bathroom. We would definitely stay again if we were in the area!Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Showing its age and not in a good way"
This inn used to be the place to stay in Sylva, but unfortunately it hasn't been updated in the last twenty years or so. The staff were very friendly and efficient, but the inn is a bit shabby and is beginning to show its age. The carpet in the hallway has a musty smell. The room lacked microwave or a fridge and the heating unit was ancient. When the […] heat was on, the unit was so loud, we ended up turning it off at night so we could sleep. The TV had been purchased well before the flat screen days. The linens and towels were clean, and the staff were courteous. There was also free Wi-Fi. All in all we probably won't stay again. For the price, it wasn't a good value. The inn isn't cheap. For the same price, we could've stayed in the Holiday Inn and had a better experience. Read moreGenuine Expedia guest review
"close to Western Carolina University"
It was nice but when we checked in had to wait and front counter for at least 5 minutes before anyone knew we were there. Other than that our stay was nice.Genuine Hotels.com guest review
"close to Western Carolina University"
It was very nice and quiet.Genuine Hotels.com guest review
Our stay in Sylva was nice but the Sylva Inn isn't nearly as nice as when we stayed there a few years ago. It needs a lot of up-keep. Our toilet constantly ran and leaked in the back onto the floor. I noticed a lot of things that needed to be repaired and cleaned more efficiently. The people were nice and friendlyGenuine Hotels.com guest review
It was pleasant and met our needs while traveling. Thought pricing was a little high but it was that time of the year.Genuine Hotels.com guest review
"great hotel for a great price!!!"
Great location...the quality of the hotel is great for the price...the front desk are friendly except for one guy who seemed like he didn't want to be there...but over all a great experience!!!Genuine Expedia guest review
"sylva"
Enjoyed the stay. Quiet and peaceful there.Genuine Hotels.com guest review
Ladyhawke Castle was niceGenuine Hotels.com guest review
"needs to be renovated"
The hotel has severe signs of mold in the bathrooms. The vents look like they have never been cleaned. The overall appearance of this hotel is shabby. The wallpaper in the room was peeling. The ceiling paint showed water damage. I will not be staying at this hotel again. The price of the room was outrageous for what was offered.Genuine Hotels.com guest review
"Stayed to visit college for our son"
The hotel was clean, rooms your average for price. Main complaint is no marking for entry for hotel. Right on major highway and we arrived after dark and nothing to warn drive on right and was not lighted. Passed it and had to go down and turn around. The outer stairwell door not locked anyone could get in and only 1 elevator. Took foreverGenuine Hotels.com guest review
"Working away from home"
The room was a non-smoking room. Knowing I was arriving, the air was not on in the room. The room was hot and stuffy and smelled like a day-old ashtray. It was almost more than I could stand. Once the air had been own for about 2.5 hours, the smoke smell began to leave the room. The next time I travel that way, I will probably stop at one of the hotels […] I have a little more confidence in. Read moreGenuine Hotels.com guest review
"Don't stay in a "smoking" room"
I had to average this rating for the two nights I was there. The first room I was in was a designated "smoking" room - I had selected it online because it was the only type of room available with a King size bed. Everything in the room smelled so bad, though, that I couldn't sleep - I had to put towels on the pillows because even the linens on the bed […] smelled. I asked for another room the next morning, and the staff graciously accommodated my request. The second room was pleasant enough. The hotel is off of the highway, and kind of hard to see - especially at night. It is generally a comfortable hotel. Breakfast was the standard continental breakfast fare. I would stay there again, but NEVER in a smoking room. Read moreGenuine Hotels.com guest review
will look for another place to stay in may close to wcu, room was not clean had blood stains on bed covers, this is my third stay in this hotelGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"GREAT HOTEL FOR THE FAMILY"
MY HUSBAND GET SICK, THE CALLED THE RESCUE AND CAME TO THE ROOM TO HELP ME.Genuine Expedia guest review
"Nice hotel to stay in"
We are satisfied with the hotel services with a lot choices in the hot breakfast . The only thing that needs to be improved or cleaned is the pool area. But we love our stay, very comfy bed and pillows.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"bad night"
worst night i have had in years of travel. slamming doors, trucks traveling, the highway and the noise. the a/c noise on and off all night. very low quality hotel!!!Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Expected More"
The room smelled damp from the AC, and the bed was very uncomfortable. Continental breakfast was pretty good, as well as the staff. We would have like to have seen the rooms in better shape.Genuine Expedia guest review
It was grateGenuine Hotels.com guest review
"SEEMED A LONG WAY OUTSIDE OF SYLVA"
ROOM WAS FINE. NEXT TIME I WILL ASK FOR A BETTER VIEW THAN THE OPEN TRASH DUMPSTER.Genuine Hotels.com guest review
Overall it was very nice. The matress was old and needed replacing, but everything else was in good order and worked.Genuine Hotels.com guest review
Finally a hotel you can feel comfortable walking around barefoot! The bathrooms were typical, but the beds and bedding was unbelievable! A 2 star hotel with 5 star beddingGenuine Hotels.com guest review
bath tub was slick need new matGenuine Hotels.com guest review
"Exactly what we wanted."
We were wanting to see "Unto these Hills" and did not want to travel back home 2 hours after the play. All the motels in Cherokee were full so we chose the closest avaliability. We were pleasantly surprised in the motel. Check-in and check-out was quick and friendly. The motel was quiet and the beds very comfortable. We were not interested in pool or […] breakfast, but noticed that they had both. I would rather stay there than another place if I returned. It was close to several activities that we will go back to enjoy. Read moreGenuine Expedia guest review
"somewhere else."
They told me that they were rehabbing. I saw non of that or trucks that were suppose to be there. They said me my room was one that was finished. It looked liked if it was not up grated at all.Genuine Hotels.com guest review
We settled in are the roach killing. I would expect better for what we paid.Genuine Hotels.com guest review
"Don't do it!!!"
Used to be Comfort Inn and its easy to see why they jumped ship. This place is ready to be leveled. So run-down and deeply dirty there is no coming back, either for the facility or the customer. Unfortunate because at least some of the staff was professional and friendly. Don't stay here.Genuine Expedia guest review
I loved it all except the location and the noisy light fixture in the bathroom of room 313. But overall will stay there again in AugustGenuine Hotels.com guest review
"needs improved staff"
Room had a stopped up sink. The clerk did not know how to fix it nor did he know who to call to fix the problem. He wanted us to use the bathroom in the lobby.Genuine Expedia guest review
"On major highway, breakfast very good. Staff good"
I love to swim, so was disappointed to learn that the hotel pool was closed for painting.. loud..noise from neighboring rooms was startling at night. The staff was friendly and helpful, however, and the buffet breakfst was excellent. Easy to get to downtown Sylva from Highway 74.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
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