Sylva Inn

Hotel was adequate. Bed was comfortable and there were no strong odors of cleaning agents or perfumes in the air, which was appreciated. However, the sheets were stained (clean, but stained), and the heat lamp switch in the bathroom was missing. There was also no fan in the bathroom and the toilet flushed slowly. Water was boiling hot! Staff was pleasant […] and quick to respond to requests. Breakfast was standard waffle and muffin fare, not great but adequate. Would have been a great value at 2/3 the price. Read more

Genuine Expedia guest review

Very close to the mountains. Clean, quiet, and a decent breakfast. Excellent price for what you get.

Genuine Hotels.com guest review

The only problem we had was finding the hotel. It was dark when we got to Sylva and we went passed it. We didn't see the sign. I called and got direction from the front clerk she was very helpful. We thought the light was out when we pulled in but there is no light on the sign. We enjoyed our stay and the breakfast the next morning was great.

Genuine Expedia guest review

I was quite leary of this place at first. Had read some not so good reviews. I was pleasently suprised with the cleanliness overall and the comfort of the king bed. The staff was just as welcoming. I will deff stay here again.

Genuine Hotels.com guest review

Sylva Inn is hard to see at night, as their sign was not lit, and it is on a divided hwy. so have to backtrack.

Genuine Hotels.com guest review

Outdated room, poor quality and most of all the room temp never got above 65 degrees!

Genuine Hotels.com guest review

The people working at the hotel were very nice and we appreciated their helpful attitudes. The only negative we saw was that the back stairwells had a lot of dried mud, but we stayed during the winter so it's probably more challenging to keep this clean at this time. The trash can at the back entrance, however, did not look like it had been emptied […] for some time as there was trash falling out of it near the doorway, too. Overall, we were pleased with our experience. The beds were super-comfy. We appreciated that this was a pet-friendly hotel. It was nice having a breakfast included, too. And the Expedia rate was reasonable for what the hotel delivered. Also, the hotel's location was great as it put us near downtown Sylva and not far from Cherokee and Cullowhee. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Had a great stay with no problems or issues. Everything was as it should be. I would stay again.

Genuine Hotels.com guest review

The reviews we read were not that great, but we were pleasantly surprised with friendly and helpful front desk staff. The room was clean, and the breakfast was great. Refrigerator but no microwave.

Genuine Expedia guest review

Front desk attendant was very rude when we checked in. For absolutely no reason. She was just mean. Room was OK but would not recommend.

Genuine Expedia guest review

I went to Sylva with my family recently and had a very pleasant stay! The location is a great plus, as the Inn is nestled amongst mountains. The breakfast was fresh and tasty. I would highly recommend this to couples and family.

Genuine Expedia guest review

The Inn was quiet and nice. It is ideal for an overnight stay. It is within an hour's drive of most attractions in the Smokey Mountain National Park area. The hotel's address did not show up correctly on my GPS however. Use a map or call the receptionist as the GPS may take you elsewhere

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Finding this place was the largest obstacle we encountered on our trip to Cherokee. We arrived at night and the sign out front did not light up. We drove past it the first time as it is located on the right as you come around a curve in the road. It was not 10 miles from the casino. It was more like 20. We did not get our King bed as requested. We had […] to take two doubles. The rate was too high for this small town. If you want to save money on a room by staying outside of Cherokee, the better place would be Maggie Valley, coming from the Tri-Cities area. The motel was nice and clean as well as comfortable. It would be a good place to stay on your way to somewhere else, except Cherokee! Read more

Genuine Hotels.com guest review

this was not the hotel we were supposed to be in however it was decent even though we had to settle. nice employees willing to help and go the extra mile.

Genuine Expedia guest review

Close to a lot of attractions and easy to get to WCUfrom there. Very clean and very nice people.

Genuine Hotels.com guest review

We have stayed at the inn several times and have been very pleased. The staff is always friendly and the rooms are always clean. I would recommend this hotel to anyone. You always feel welcome and comfortable . It is a really nice pace to stay. In fact we have already booked our next stay there!

Genuine Hotels.com guest review

This was our first time staying at the Sylva Inn, but we would defiantely stay there again. The people were very nice - the room was clean.

Genuine Hotels.com guest review

The room smelled musty and the air was off when we entered the room. They ran out of milk for breakfast. It was okay, but it doesn't appear that they get much traffic in and out of there. The elevator was shaky when when the door opened.

Genuine Hotels.com guest review

Formerly a Comfort Inn, The Sylva Inn had decent size rooms, the lobby and hall ways were clean and the pool area was well maintained. The continental breakfast was to be expected with waffles, cereal, bagels, doughnuts, yogurt and fruit accompained by juice and coffee. The hotel is centrally located to Cherokee Nation, Lake Fontain, The Dragon's […] Tail and Western Carolina University on Route 74 between exit 87 and 85, both leading into Sylva. The only negative to the trip is that the hotel is located on a downward slope of Route 74 in a curve going from left to right and is very difficult to find. There is a sign as you approach the hotel but it still reads Comfort Inn. The new owners would be wise to place signs that alert guest as to where their entrance from Route 74 is located. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Not fancy in any way, but clean and friendly.

Genuine Expedia guest review

I know times are tough an we must staff accordingly with business, BUT they cut the staffing way too low. One to answers phones,takes check ins,ect.. Not well planned. The next day for breakfast was not good at all. I work in the inductry and I can tell you for what food and beverage was out wasn't very good. Someone called outand left the front desk […] doing this as well ! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This hotel has everything we like about staying in the Smokey Mountains. Clean with no noise makes for great restful get away weekend.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel was very clean and compfortable---the continental breakfast was well stocked--fresh

Genuine Expedia guest review

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Genuine Hotels.com guest review

Had to ask for extra blanket. The hotels are putting only a light blanket between 2 sheets. Thats fine but extra blanket should be in the room. The breakfast area did not have enough seating. People were eating in the lobby. We left & went to a restaurant, not what we wanted to do but..we did.

Genuine Hotels.com guest review

Nice hotel, clean room, friendly staff and good breakfast.

Genuine Expedia guest review

would have been higher rated except for a large and at least 2 small dogs barking at every sound.

Genuine Expedia guest review

I didn't have complaints with staff or service @ the hotel. My only complaint was with the room. Our queen size beds were really just full size beds and the knobs were taken off the fridges so we couldn't freeze our cooler paks.

Genuine Hotels.com guest review

the hotel was very old, but clean and the staff was very nice.

Genuine Hotels.com guest review

Great motel for the price. Covenient to WCU. I've stayed a places that cost twice the price that were not as good. I was impressed that there was an on-site church service Sunday morning! We will stay again and recommend to others.

Genuine Hotels.com guest review

Was in Sylva to visit the local college (WCU) and before the big visit, we all had to take cold showers! When we inquired, they simply said "We're full, it happens all the time". That's just not acceptable! Overall just an average place... Hopefully we'll find something else as our son will be attending WCU now!

Genuine Hotels.com guest review

Comfortable stay. Very convenient to WCU. Other patrons very considerate. Staff friendly and helpful.

Genuine Hotels.com guest review

I have stayed at the Sylva Inn several times before when it was the Comfort Inn. The room is comfortable, neat, and clean. The employees are courteous and helpful. The continental breakfast offerings are excellent...you can get fruit and other healthy items. If I am in the area again, I wouldn't hesitate to stay here.

Genuine Expedia guest review

Great place to stay. Helpful employees, nice room and worked out perfectly for us.

Genuine Hotels.com guest review

This hotel was well kept and clean. the only problems we had were the Tv picture was snowy and there was no hot water in the morning. It is a older place and the hotel was full so that was probably the reason. But other than that it was wonderful.

Genuine Hotels.com guest review

My first impression with the hotel started off on the wrong foot from the beginning. When I called to "reserve" the room, they charge my credit card . Told me that it was the only way to guarantee the room. I told them by giving them my credit card as a deposit should be good enough or at least it has been for years. Finding the hotel was a nightmare […] as well. Their sign in front the the Hotel on a hill off the highway was not lit. So we passed the location several times until we found an entrance off the highway. We checked in and upon waking to take showers for the day, we had no hot water. I called the front desk to complain and they told me let the water run for 20 minutes. She also told me that they were at capacity and there was nothing she could do about it. My wife and kids had to take cold showers.I complained again to the front desk at check out and she told me no one was there to help me with my complaint. I would not recommend this hotel to anyone. There is a Holiday Inn Express right up the road(~2miles). It's worth the few extra bucks and distance. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

We could not have been more pleased. Even though they were not busy the breakfast was good and everyone was very thoughtful

Genuine Expedia guest review

We had a very nice experience. Our dog Gracie travels with us. Which was a big plus for us. The room was very nice with a king bed and a couch. Everything we found was clean. We used the in room refrigerator and ate breakfast at the continential breakfast... found it to be well stocked with lots of choices... Everything was great. Will stay there again […] and would recommend it to anyone! Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

The building shows some age but the room was clean. Breakfast is spare, and not enough coffee in the room for 2 so had to venture downstairs to get some. Ice machines not on all floors.

Genuine Expedia guest review

The room was dirty . Everything looked old . The mattress was so old you could feel the srings in your back. So muchfor a nice Valentines getaway. Never again !!!!!!!!!!!!!!!

Genuine Hotels.com guest review