Everything was very nice, as I would expect, but there was an outstanding person at the front desk who really helped us make the most of our 24 hours in Chicago. Great restaurant recommendations, helpful reservations, and her recommendation to purchase Aquarium tickets ahead of time made a huge difference to us under our time constraints.Genuine Hotels.com guest review
We will definitely stay there again. The room was very clean and comfortable. The staff was friendly and knowledgeable about the area.Genuine Expedia guest review
Awesome! Will definitely be back!Genuine Hotels.com guest review
Rooms are clean and staff helpful. Would have given a higher rating 5, but pool was a glorified lap pool in a hot steamy rooftop indoor area. Also, elevators were very slow and we did a lot of waiting. That's me being critical, but travelers need to know what to expect. I would stay again at the Palomar and remind the kids that the pool is not much […] . Read moreGenuine Hotels.com guest review
"Great place and location!"
Extremely clean, great modern rooms! Staff was very friendly and accommodating.Genuine Expedia guest review
"Great hotel, awesome staff"
Hotel staff was very accommodating. They also made great recommendations on the area (which is refreshing). I have found that service during your stay can really make it or break it, and lucky for us they were great! Location is excellent! We were within walking distance to all the great bars and restaurants. The only complaint is the bed was a little […] too firm for my liking. Read moreGenuine Hotels.com guest review
Very nice room in a great location. Room tip: Gym and pool are on 17th Floor. We stsyed in 1720 which Was impacted by noise in AM when people started working out. If you want to sleep in consider a lower floor.Genuine Hotels.com guest review
One bedroom suite was awesome and huge w/ jacuzziGenuine Hotels.com guest review
"Hip spot in the city"
Great kimpton hotel with spacious rooms, cool decor throughout. Nice wine hour with fruity sangria & pizzas - yum! ( Though a/c was cranked, for summer). Only downer was valet parking $58 ( published price says $48), this is higher than most hotels in Chicago. Cody gave excellent breakfast rec w/in walking distance.Genuine Hotels.com guest review
Just a great place overall to stay -- service was top notch without being fussy. I was traveling with 3 teenage boys and they thought it was great--and the hotel's resturant is very good.Genuine Hotels.com guest review
Exceeded my expectations. Room was quiet and comfortable. Staff friendly and helpful. Was nice to be just off of Michigan where it is accessible but less crowded.Genuine Hotels.com guest review
"Perfect Hotel, Perfect Location"
Wonderful experience. Staff was exceptional. What's not to love? The room was attractive and comfortable, wine social hour every night, price was right, great location in the heart of the city near attractions and restaurants, and a yoga mat in every room. I highly recommend this hotel and any Kimpton property. You won't be disappointed.Genuine Expedia guest review
Excellent hotel, location and service. Great restaurant, and more great restaurants nearby. Parking was way too pricey, but I guess that comes with the territory -- literally.Genuine Hotels.com guest review
I paid extra for the Cityview room but feel like I got the view of a dirty rooftop. The bathroom is small and unlike the pictures shown. The service I feel was excellent though. All of the employees that I interacted with were quite pleasant and efficient. The parking is outrageously priced.Genuine Hotels.com guest review
We have to ask few times about doing our bed, we left hotel around 9 got back at 2 and room have not been tidy up.. We where surprise about having to pay 20 dollars for a roll up bed, been on many hotels this is the very first time :( other than that..Genuine Hotels.com guest review
"Close to everything!"
It is a beautiful hotel, with friendly helpful staff. The staff was very knowledgeable about the area and were able to direct us easily where to go and how to get there. The rooms were clean and comfortable. This hotel is within walking distance of just about anything you'd like to do!Genuine Expedia guest review
Never stayed here before but I would stay here again in a heart beat.Genuine Hotels.com guest review
Service is very good. Pool and roof terrace are used for free.Genuine Expedia guest review
"nice hotel close to shops & restaurants."
had a great stay. great bed. only negative was air would be cold, comfortable & then warm, so had to get up & switch thermostat down. staff very nice & went out of their way to help you or get what you need.Genuine Expedia guest review
"Great location for seeing downtown Chicago."
Great place. Staff was very helpful.Genuine Hotels.com guest review
My husband and I recently celebrated our anniversary with an evening in downtown Chicago and couldn't have had a nicer evening, with the help of Hotel Palomar. We checked in with Collin, who was as friendly as could be, and got up to our room to discover a bottle of champagne, courtesy of the hotel. Such a nice surprise to start off our evening! The […] room was modern and comfortable (although, I thought the mattresses could've used a little help), perfect for lounging. I made a poor shoe decision for as much walking as I needed to do during the evening and was in need of a few bandaids, which we didn't have packed with us. We called down to the front desk and delivered them to our room, which was awfully nice of them since walking was not happening. :-) Our room on the 15th floor was extremely quiet - I don't think we heard a peep from the outside or from the hallway all night! I would've slept like a rock if it hadn't been for the mattress, which was just a little harder than I'm used to. Overall, it was a fantastic experience from the friendly staff, to the nice rooms and excellent location. We will definitely be back! Read moreGenuine Expedia guest review
Had a lovely stay. Lots to do in the immediate area. Hotel was very clean and the staff went out of their way to assist me when I had computer trouble in the business center. Will definitely stay here again.Genuine Hotels.com guest review
From the moment we arrived we were treated like special guests.Genuine Expedia guest review
"Great Visit to Chicago"
Staff are very friendly, they ensure your stay is memorable. There is complimentary coffee in the mornings and on the weekend complimentary wine tasting. The room was bright, very comfortable and extremely clean.Genuine Expedia guest review
This is my favorite Chicago spot. The hotel is very centrally located to shopping and good restaurants. The staff is exceptional! The front desk always remembers me and recognizes me as a repeat guest.Genuine Hotels.com guest review
"Another great experience at the Palomar"
This is our 3rd time staying at the Chicago Palomar and it is always a very pleasant experience. The location is great; close to Mich Ave, and there are plenty of restaurant options nearby. Not that you would need to leave, the bar and restaurant within the hotel is top notch. Excellent drinks and very good food at the bar. We only had breakfast at […] the restaurant but that was a very positive experience as well. Read moreGenuine Hotels.com guest review
"Decent Night on the Town"
This is a really nice hotel, but the rooms could are not what I'm used to from Kimpton.Genuine Expedia guest review
"Great suite for a bachelorette party!!"
The Hotel Palomar was great! We booked a luxury one bedroom suite for a bachelorette party of 8 girls (only 4 stayed in the room) and it was perfect! It had a good size living area for gifts & party games and big bedroom. The bathroom was my favorite - even though it was small, it was gorgeous!! The only thing I would change would be the layout of the […] suite. There seemed to be a lot of wasted space with the sitting area in the bedroom and large hallway area. And some of the furniture was damaged and looked worn. But, the entire suite was immaculately clean! I also liked how it was at the end of the hall separated from the other rooms - we were able to decorate outside the door and we didn't have to worry as much about the noise levels. The staff at the hotel was awesome! Every person I encountered was cheerful and more than accommodating! We had tons of bags and party supplies, which the bellhops loaded and unloaded for us with a smile. We also needed a few extra towels and things throughout the night and everything we requested was brought up to us immediately! The thing I was most impressed with was the complimentary bottle of champagne which they brought up for the bachelorette along with a cute card! How thoughtful!! We will definitely be back! Thank you for a great stay!! Read moreGenuine Expedia guest review
The staff was wonderful, excellent location, the room very comfortable and well kept, and the restaurant superb!!!Genuine Expedia guest review
"Quick visit to the city"
Short but sweet stay. Very friendly staff, and the hotel has a great bar/restaurant. We got in late on a Friday night; nice atmosphere in the bar, good food and service. The restaurant was pretty busy Saturday morning; but we were able to sit on the bar side and order instead of waiting for a table. I would definitely return.Genuine Expedia guest review
Rooms were a bit small but clean and asteticelly pleasing. Room service and parking were very expensive. The complimentary wine bar was a nice surprise. Overall a good experience.Genuine Hotels.com guest review
"Close to work"
I thought the front desk did an excellent job. I was a little confused on what the doorman did. He seemed gone most the time. I ordered turn down service that never happened and I ordered a burger with no blue cheese. The funny thing was that a chef had put on blue cheese, realized the mistake wiped it off and sent the burger up. Like you wouldn't taste […] such an over powering flavor. Over all it was a good stay just thought that some area's could use some work. Read moreGenuine Hotels.com guest review
Very friendly and close to main shopping and dining areas.Genuine Hotels.com guest review
great place,little priceeeGenuine Hotels.com guest review
Great location and very clean. Room service was horrible and I didn't expect holy sheets in a 4 star hotel. Make monthly trips to Chicago and don't think I'll return to the Palomar. Nothing spectacular given the price. There are much better places to stay for the $$Genuine Hotels.com guest review
"Super Hotel walking distance to good restaurants"
Very nice modern smaller hotel w/spacious rooms and bathrooms and floor-to-ceiling windows overlooking the city. The staff was terrific and courteous and the elevator was fast compared to some of the boutique hotels we've stayed at in the city. We thoroughly enjoyed our weekend there. Also, it was only 2 short blocks off the Magnificant Mile and public […] transportation. Read moreGenuine Hotels.com guest review
"Great get away"
Location is fantastic. Check out the bookstore and jazz store across the street. Staff very pleasant. Room clean and comfortable. Sable bar and restaurant excellent as well.Genuine Expedia guest review
"My Favorite Chicago Location"
Excellent property, the staff is friendly and they recognize repeat customers.Genuine Hotels.com guest review
"I could stay here forever"
The Palomar Chicago is fantastic! The staff were extremely nice and accomodating. It's located right at the end of the Magnificent Mile, which is a great location to be in, especially as a tourist. The room was very clean and comfortable. We had a room with floor to ceiling windows, which was nice (although the view wasn't the absolute best cityview […] I've seen). I especially loved the little living room on the first floor. With the fireplace going, the room was very comfortable. I would strongly recommend this hotel to people looking for a nice, clean, comfortable place to stay. Read moreGenuine Hotels.com guest review
"Always a great place"
Hotel in a great location with great service. You can't go wrong here and they are pet friendly!Genuine Expedia guest review
"Fine boutique hotel in Near North"
We have become fans of the Palomar chain since a stay back last March in SF. The Kimpton Palomar was even better. Pros: The staff are excellent, including the front desk and the bellmen. The property is very nice. Shower was great. Bathroom spacious. We appreciated being on the 17th floor right near the fitness facility and pool. We enjoyed the coffee […] available in the lounge. Great location in the Near North neighborhood -- convenient to good restaurants, the Loop, the red line subway, Michigan Avenue shopping, and a Nordstrom-anchored multi-story indoor mall. Cons: Not the biggest room for a family of mom, dad, and two teens (20 & 16) and I regretted not reserving a suite there or at the nearby Hampton Inn/Suites. TV very good but we expected to have access to more channels. Movies rentals were pricey at $12.95 or so. The walls could be a little thicker -- the first night, we could hear the couple in the next room going at it. Perhaps my biggest gripe: The fitness room needs more machines, perhaps needs to be expanded altogether; the place was a competitive mess every morning between 7:30 and 8:30. The valet parking seemed a bit high at $40-something per day but I suppose that's competitive given the area. Read moreGenuine Expedia guest review
Had a very nice stay at the hotel. The only complaint was that WiFi was suppose to be included but the hotel did not honor it, they said that should not have been included. Other than that would defiantly stay again!Genuine Hotels.com guest review
This hotel is clean and comfortable and has an outstanding bar/restaurant (Sable). Only negative is the location (a little tucked away in River North). That said, you are simply a cab ride or short walk to better Chicago night life.Genuine Hotels.com guest review
The staff was very professiona and courteous. Our experience was exceptional.Genuine Expedia guest review
"Great room, fantastic service"
Booked a hotel room for New Year's Eve 2013 and we received the room we requested with a fantastic view. Room was very chic, comfortable, and the view from out room was amazing. The hospitality service was great and courteous. Conplimentary wine hour from 5-6pm was also a good highlight of the hotel.Genuine Hotels.com guest review
Fantastic. Will return soon.Genuine Hotels.com guest review
"Hotel that works"
Rented 3 rooms for extended family. Staff was friendly and helpful. Rooms clean. Beds were just OK. Wine hour was a nice touch. However, common area did become very crowded at times. Great location for exploring Chicago and very close to Red line. Grocery store less than one block away. 7-11 right across the street. 17th floor indoor heated pool was […] clean and comfortable. However, pool was shallow (3'7"); but his was fine. Read moreGenuine Expedia guest review
"Great hotel for everyone"
The hotel is both attractive and accomodating in almost every way. The entire staff from the desk, housekeeping, even the individuals who check the minibar are all extremely respectful, considerate and pleasant. My room was very comfortable and clean, the blackout curtains earned their name, their were several tv channels in hi-def, the bathroom, was […] about the same size as an entire typical hotel room in itself, seperate tub and a really nice glass shower, and the counter was quite large and spacious, big mirror, excellent lighting and tile work as well. The bathrobes were comfortable also, and there was also a yoga mat provided in the room. The other ammenities such as the fitness center and the indoor pool were well maintained and actually useful from an exercise standpoint. And I shouldn't forget room service. As is typical in any upper scale hotel, the items on the room service menu are outrageously expensive, however the items I purchased were very tasty and generous in portion size. Service was also timely, and courteous. When I went to check out, I had 7 hours before my departure, so I had a great deal of time to spare but I also had luggage to lumber around, The desk knew my situation and asked if they could store my bags for me, before I had time to make that request myself. They stored my bags for 6 hours. Those are the things that add up to an overall excellent experience with the hotel. Read moreGenuine Expedia guest review
"Best value in Chicago"
Second time to this location and I probably will always stay here in Chicago. Size and spaciousness of luxury king suite, tremendous value right off of Michigan Ave, pool and very kid-friendly, one block from Starbucks, Jewel grocery store and tons of great restaurants.Genuine Expedia guest review
Quite enjoyable, would return. Excellent front desk service.Genuine Expedia guest review
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