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Reviewed by a Hotels.com guest on Feb 27, 2013
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Reviewed by a Hotels.com guest on Feb 24, 2013
This guest did not leave a comment.
"Good San Jose option"Reviewed by a Hotels.com guest on Feb 23, 2013
For a reasonable price I think Palma Real wasn't a bad option especially with all that was included for the price. There was a free airport transfer via another company but which was arranged through the hotel. I had a few minutes on the phone when I got there with reception before someone could give me details about the transfer.... never the less it was sorted out in the end. Check-in process was smooth and very helpful with all the necessary info on breakfast and free wifi. Very spacious room on the second floor. I did have a request for a king bed and despite that, both times we checked in there we got rooms with 2 separate double beds. The hotel itself and rooms all seemed modern and very updated ... Major plus in my books !! Buffet breakfast was good with adequate choices and seating areas.... hours run the typical 6 - 10 AM. A short walk from the hotel you also have a few other fast food options (Subway, Burger King etc). The park and stadium are also within a short 5 minute walk along with the bus stop that would take you directly into San Jose in less than 15 minutes for less than $1 One last thing that was very good and helpful.... we went to another part of Costa Rica for a few days, so rather than lugging around our large checked luggage, they were able to store it at the hotel until we came back. That was a real time & money saver !!
"Great Hotel, Convenient to the Airport"Reviewed by a Hotels.com guest on Feb 23, 2013
Our room was large and filled with all the amenities one expects at a decent business class hotel in the US. The surrounding neighborhood is nonexistent but you're probably just staying there for one night at the beginning and/or end of your Costa Rican sojourn, so who needs a neighborhood? The staff were well informed and friendly. One tip for those renting a car: the car rental locations are just over a mile away near the Denny's and Holiday Inn Express. Had we known this in advance, we might have stayed over there so as to ease the hassle of picking up/dropping off the car. For $5.00, though, the hotel van took us over at the start of our trip. We stayed at the Courtyard at the end of the trip as well. That time we just walked back to the hotel after dropping off the car. Not a lovely walk but an intersting walk.
Reviewed by a Hotels.com guest on Feb 23, 2013
This guest did not leave a comment.
"convenient location"
staff is very helpful, polite and friendly. the whole building is in need of remodel, it was comfortable and convenient and right in the middle of downtown which made it easy to walk all over the place. tours are available through them and the staff is very helpful in booking them. it was a pleasant stay overall.Genuine Hotels.com guest review
"Great Stay"
What a pleasant surprise. The room was outdated, but the hotel was clean and comfortable. It had air-con and hot water for the showers. THe included breakfast was plentiful and delicious. We did pay for a double bed and they gave us two twins instead which I was upset about. However, it was a great value and easy walking distance to everything. Just […] be sure to take a cab at night-very dodgy. Read moreGenuine Hotels.com guest review
"Room does NOT have most of the amenities promised"
Please be aware that the room promised with a list of amenities from hotels.com lacks almost everything... When I first got there, they were very polite and gave me a room right away but it had neither AC or fan, nor WiFi, nor a 32 inch TV... basically a trashy room... when I complained and showed them a printout of the list of amenities from hotels.com, […] they made me wait another fifteen minutes and then gave me a room which was slightly better... Read moreGenuine Hotels.com guest review
"Not for tourists or extended stay hotel."
Not so helpful staff (non-accomidating), room cleaning seemed rushed. I actually had to walk 5 blocks north to the Holiday Inn for tourist map/ activity info. I regret booking a full trip staying in this establishment.Genuine Expedia guest review
"Loved it!!!"
This was our first trip to Costa Rica. Found the Hotel Europa at Hotels.com and was pleasantly impressed with the overall location of the hotel. Learned that Hotel Europa was actually the first hotel in San Jose. Fell in love with the architecture of the hotel. The staff was the most pleasant and understanding staff that we have even had in any hotel. […] The staff went out of there to accomadate us with all our needs. We will also be staying at Hotel Europa on our last night in Costa Rica. My hats off to them. Read moreGenuine Hotels.com guest review
"save urself & your love ones DO NOT STAY THERE"
I would not recomand this hotel to anyone smels old nasty,They would not let us see the room they made us checking in first we saw the room & we ran out & gave them the key & we left. I dont think rats would live there. AmandaGenuine Expedia guest review
"Photos are misleading-"
Photo seen on website is not what you will see as you arrive. Rooms are in substandard conditions. Reception was good, continental breakfast was great, but the rooms, bathroom, walls is disappointing.Genuine Expedia guest review
"good"
first room that I was in, room 306 was not very clean and very old with run marks on bed room walls, they moved me to room 302 which was clean and well kept and a lot new looking. The resturant was excellent, clean, and the food was great. The lobby was well kept The hotel was located in a nice area with pleanty of shops areas and resturant..George […] king Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Older hotel, friendly staff, met our needs."
The hotel is old. It is down town. Shower drains were slow. We were eco-touring (back packing). We used the hotel as a jump start and to finish our journey. It was convenient and lower cost. The staff was freindly and helpful. After two weeks of cabinas along the pacific coast from Ml. Antonio to Purto Jamenez and through the cordillas from Neily to […] Dota and La Fortuna / Vocano Arenal. It was a great place to come to, regroup and prepare to exit the country. The hotel and the helpful staff met our needs. Read moreGenuine Expedia guest review
"Worst Hotel Experience EVER"
STAY AWAY FROM THIS HOTEL! They don't have internet, even though they advertise that they do. The elevator is out of service, and according to staff has been for the last 8 months. Showers had mold, broken glass on the doors, and sharp edges on the drain. Electrical wiring for the lamps was exposed. There are holes in the walls of the room where shelves […] or something had been taken down. The safe was locked OPEN (so that it wouldn't close) and the staff did not have the key for it. The only reason this hotel gets a 1 rating is because there is not 0. Read moreGenuine Hotels.com guest review
"Good Value"
Rooms not as described on web site. I stayed in three different rooms and none of them had Signature bedding, Tempur-Pedic mattress, Bathrobes, etc. Hotel is old and maintenace is lacking. Clean rooms, a hearty breakfast, and central location were a plus.Genuine Hotels.com guest review
"economic hotel great location"
goodGenuine Hotels.com guest review
"Average Hotel for a good price."
The only issue I had with this place was that the elevator was broken and we were on the 3rd floor. Not a big deal, but it could be a problem if you are physically incapable. No thrills hotel, good customer service at the reception, good location for the price.Genuine Hotels.com guest review
"Hotel Europa located in SJ shopping district"
I like staying at this hotel, having stayed there many times; I have written other positive reviews. But I want to say that it is so thoughtless and disrespectful of hotel staff to be yelling at one another at 6am out the back door of the kitchen which opens to the pool, with 12-15 hotel rooms within earshot. This has happened far too many times, like […] five, and also included a staff member blaring the kitchen radio at 5am, and I mean like a concert. I have been woken from my sleep numerous times, and totally rattled from the radio. Phone calls to the front desk yielded little change, and the next morning was no different. It is absurd to rent a hotel room and have to deal with this. Read moreGenuine Hotels.com guest review
"ok you get what you get"
old furniture in loby old and stained same with the furniture in the rooms staff were nice and the pool was a nice suprise only one in the city close for walking to museums and shopping during the day only not safe at nightGenuine Expedia guest review
"Very Happy With Stay"
The hotel personnel were very helpful and courteous. The rooms were very clean, but it does have "old" issues. Some things you just have to accept staying in a place that's over 100 years old. My only complaint is poor internet. We were on the 3rd floor ( in US..the 4th floor) and got very spotty internet service. I bring groups to Costa Rica and will […] definitely stay here again. It's so convenient to be able to walk to the restaurants and stores. Read moreGenuine Hotels.com guest review
"Upgrade to a suite, you will not regret it! =)"
The regular rooms are a bit scary, but the suites are incredible. This is a great place to stay right down town, but I would highly recommend upgrading to one of thier suites if you can!Genuine Expedia guest review
"perfect"
great experience, near the central avenue. excellent service.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Hotel Europa - central to shopping, nightlife"
very satisfied with my stay. Europa has a bit of old world charm as it was built in 1911, and clearly much of the original structure, woodwork, etc., is intact. Is it a Wynn hotel in Las Vegas? No, but you cannot expect a 5 star hotel without paying for it. For the money, I was very happy, and my room was VERY quiet, despite the streetside locati […] on. Read moreGenuine Hotels.com guest review
"I paid twice what the room was worth."
The hotel is very old in a shabby neighborhood. When I booked the room, it was indicated it was close to the airport. It is not. It's in downtown San Jose. Wifi did not work. Air conditioner was useless. TV remote was broken, water pressure was lame. To me, that was a thirty dollar room tops. Free breakfast was fine. I will say, the desk clerk was […] awesome. Read moreGenuine Expedia guest review
"promise me anything"
This review will partly be a report on typical costa rican disconnect. Stayed here before so the lack of a tempurpedic as promised did not phase, but the dysfunctional front desk man/boy who needed a print out to ck me in without exception, so we had to get my email there in the lobby and he was incapable of printing it without great difficulty. I sympathetically […] stood by gently with great, well not so good spanish facilitating as best I could. Second, the wifi was apologetically down and would not be fixed until after I was gone. And so on to the condition of the room; it was falling apart; a little anyway, the shower head fell off in my hand, but no worries the scalding hot h20 took my attention away from that. I feel overall the europa has an attitude problem with promises they cannot keep and fail to recognize as significant. Bottom line its a crap shoot place to stay, I have heard worse stories and so was ready. Last year it was a bit better experience. This year it seems the attitude is worse maybe its the economy? Read moreGenuine Hotels.com guest review
"next time same place"
Very friendly staff, that is willing to run that extra mile for you. The breakfast buffet is good and more than enough.Genuine Expedia guest review
"stay away from here"
hotel is in downown, not nice area, not safe to go out at night, carpet in room dirty, bed sheet with holes, very loud from outside traffic, the room looked like cheap hooker motel in states, hotel staff are clueless. this hotel was listed in expedia as being near airport,its not about 45 minutes out, they don't provide shuttle ride to airportGenuine Expedia guest review
"Keep away"
The hotel had terrible customer service. I personally was lied to about several services. The whole ordeal was nothing but trouble. Be wise and stay away for your own sake.Genuine Hotels.com guest review
"Great Hotel, staff, location and breakfast"
This hotel is a short 20 min drive from the san jose airport. Taxi runs about $25 to hotel. Hotel will exchange currency for better rate than airport, and no fee so wait if you can. rate was 500 colones per 1 usd, were airport was 440 colones per 1 usd. Great reception area. Casino next door w slots and tables. Rooms are nice, large, little out dated […] but clean and more than worth price per night. Breafast is nice buffet plate they fix for you. Was two in rm and thought price included 2 for buffet, but on second day, was req to pay $6 for second person, but no big deal. Great pick up and drop off for day trips and excusions from hotel, to volcano, baldi spas, etc. Plan on going back for white water rafting with friends and def will stay here again. Short walking distance to Casino del ray, and key largo bar. Nice atmosphere at night. Streets around hotel and downtown are busy in day and ghost town at night, but all in all safe to walk around at night. Also a nice pool. Read moreGenuine Hotels.com guest review
"it is money worth hotel"
overall worth of your money .it is easy on your gust ,friend can visit you without hassel ,staff very respectfull ,easy access to everywhere.Genuine Expedia guest review
scary location! Old hotel.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Busy location. No parking."
No onsite parking and no check-in area for automobiles made it extremely inconvenient to check-in to the hotel or bring in luggage. Located in extremely busy location of downtown. Not family friendly.Genuine Hotels.com guest review
"HOTEL EUROPA, SAN JOSE, C.R."
THERE WAS NO HOT WATER FOR THE 3 DAYS WE WERE THERE THE PHOTO ON THE NET SHOWED A BATHTUB IN THE ROOM, BUT THERE WAS ONLY A SHOWER AT THE MOMENT WE WERE UNHAPPY, BUT THE LACK OF WATER WAS BEYOND THEIRR CONTROL, THEY WERE DILIGENT IN REPAIRING IT THE RATE WAS FANTASTIC, SO I THINK I WOULD RECOMMEND IT TO A FRIENDGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"good location,good for its cost."
Good location ,quiet place and very good service with personnel,restaurant service good and very reasonable prize.good for the cost per night. if you want to be close to casinos this is the place. enjoyed.appeared to be safe at night,bank across the street for money exchange, farmacy around the corner,tipical souvenirs shops 2 blocks away more less […] . Read moreGenuine Expedia guest review
"Safe Downown Hotel"
Centrally located fairly convenient free parking. Very safe and secure. Good breakfast included. Would recommend to anyone who is not afraid of navigating downtown san jose.Genuine Hotels.com guest review
"Hotel Europa-decent hotel"
The hotel Europa is a decent hotel. It is a little dated but is clean and comfortable. If your looking for USA style, comfort and convenience, this isnt the place, but is your looking for clean, comfortable and great location, this is perfect. Hotel staff is very pleasant and helpful. Breakfast was very good. My only complaint, no wifi in the rooms, […] had to go to hallway or lobby, and lobby computers had no printers Read moreGenuine Hotels.com guest review
"Just a few issues"
The hotel had no maps of any kind, and the tour desk was permanently unmanned,. However they did arrange a good tour for me. Breakfasts (included) and lunches (not included) are served cafeteria style from behind steam tables. Signs advise that breakfast and lunch will "only be served once." In other words, don't ask for seconds. I think this is chintzy. […] It's also unnecessary as the portions are large and the servers will add to them if asked. There was no TV remote control in my room, nor was I handed one when I checked in. I had to go back down and ask for one. On the positive side, the breakfast food was good, the cable TV worked fine, and they have a very nice pool, which for some strange reason no one else ever used. Yes, they keep it clean. Both the bar and the restaurant serve local beer (Imperial) for the equivalent of $2 a bottle, and I had a very nice ceviche appetizer with one of my beers for about the same price. Major museums and shopping are within easy walking distance. The hotel also maintains a good infrastructure because during an earthquake (I was in my room; there was no damage) the power never went out. Considering what I paid, which was about half their publicly posted rates, I feel I got very good value. Note -This is NOT the RADISSON Europa; that is a totally different - and more expensive - hotel. Read moreGenuine Hotels.com guest review
"great hotel"
great hotel and staff for the money..highly recommend itGenuine Hotels.com guest review
"Next time I stay in San Jose, I'm looking at this hotel first."
Had a very good stay at the Hotel Europa. Rate was very competitive, and they let me keep the same rate when I extended my stay. Helpful and friendly staff. Rooms and furniture were rather old and worn, but clean and comfortable. Nice, big TV screen in my room. Good A/C. WiFi worked most of the time, and the connection was fast. Hot water was scarce […] in the early morning, but worked the rest of the time. Pool was warm and good for tanning in the early afternoon. Free breakfast was a nice perk, though the quality of the food at the restaurant left a lot to be desired. Very convenient location in the middle of San Jose. Not the safest neighborhood, but I always felt safe in the hotel. I'd definitely stay here again. Read moreGenuine Expedia guest review
"..."
This guest did not leave a comment.Genuine Hotels.com guest review
"Hotel Europa - BAD! Don't stay here!"
Room was horrible, not at all as portrayed on website; dirty and could not bring ourselves to sleep in the bed. View was a concrete wall. We had reserved two nights and checked out first thing in the morning after one very long night of no sleep! I would not recommend this hotel to anyone! Not only is it old and not clean but it's in a bad area of San […] Jose as well; not safe. Read moreGenuine Hotels.com guest review
"Near Airport-- sketchy part of town"
The hotel was wonderful, although the water pressure in the bathrooms could be better. The location is not so great though-- there were people asking for money, drinking a lot in the areas around the hotel and it did not feel very safe in the evening time. This is good and bad -- we were away from the "touristy" areas, but not necessarily in a good […] part of town. I did like the level of service provided and the rooms were clean and well maintained. Breakfast was provided, and it was delicious! Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"San Jose central"
reasonably low rate; two computers in lobby; adjoining little casino; decent free breakfast each morning; poor off-location parking; decent if on a low budget.....Genuine Hotels.com guest review
"Europa Hotel - center city"
There is not much of a view out the windows, but this is a city hotel, so don't expect nature vistas. Room was clean, tv was small, everything worked. Staff very freindly and helpful, better than state-side. Breakfast in the restaurant is great, although the regular menu is sort of pricey. Always got clean sheets on the bed, and clean towels in the […] bath. Would stay there again. Read moreGenuine Hotels.com guest review
"Good clean basic hotel."
Had a wonderfully helpful staff. Delicious breakfast each day! Would stay again in fact we will at the end of our trip!Genuine Hotels.com guest review
"Friendly people."
We are satisfied wiith the friendly reception, with the room clenliness and hotel location. For smookers the rooms are not the best quallity. They reserve not very good rooms for smookers. But anyway, we are satisfied.Genuine Expedia guest review
"OK for price"
I needed an inexpensive centrally located hotel in San Jose. Hotel Europa fit the bill. It was convenient, clean and reasonably comfortable. Good for short stayGenuine Hotels.com guest review
"Good value"
Once probably a four star that with age has slipped to three. Retains elements of its past character but its age definitely shows as well. Value for those who appreciate the quirkiness of the local culture. Not for those use to the more modern amenities found in many North American 3 star hotels.Genuine Expedia guest review
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